Large

8x8 is a leading provider of cloud-based communication solutions, offering voice, video, chat, contact centre, and enterprise-class API services. Their solutions help businesses improve their communication, collaboration, and customer engagement by providing a unified, seamless platform accessible from anywhere. 8x8’s ultimate mission is to empower organisations of all sizes with reliable, scalable, and secure communication tools that drive productivity and foster stronger relationships with customers. Their purpose is to simplify and enhance business communication, enabling teams to connect efficiently and deliver excellent service across the globe.

Consulting

One platform. Every communications experience

You should have extensive enterprise sales experience, a track record of exceeding quotas, strong communication skills, contract negotiation experience, and a customer-driven focus.

You will prospect, close new clients, manage relationships, handle sales processes, maintain CRM, create proposals, and analyze data to drive account strategies and capture opportunities.

Customer Relations

Sales & Business Development

Manila

<div><div>8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience&mdash;combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8&reg; Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.</div><div></div><div>
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.</div><div></div><div>
Learn more on our company website at <div>www.8x8.com</div> follow our pages on <div>LinkedIn</div>, <div>Twitter</div>, <div>Facebook </div>and <div>Instagram</div>.</div><div><div><div><div><div><div><div><div><div><br>
We are looking for an experienced Account Executive, CPaaS who enjoys working in a fast-growing communications company and thrives in an international environment. The Account Executive will be responsible for the generation and development of both inbound and outbound new business opportunities.</div><div></div><div>
Responsibilities</div><ul><li><div>
Successfully prospecting and closing new clients in line with the agreed strategy (full sales-cycle ownership)</div></li><li><div>
Develop new business relationships, generate and negotiate new business for 8x8 to agreed annual qualitative and quantitative targets</div></li><li><div>
Responsible for managing the relationship with key accounts and interact at all levels within the customer's organization</div></li><li><div>
Actively and successfully manage the entire sales process</div></li><li><div>
Manage and develop the sales pipeline, ensuring all sales administration is kept up-to-date</div></li><li><div>
Create and be accountable for all client proposals, contracts and any further documentation</div></li><li><div>
Possess drive, motivation and acute attention to detail in ensuring all sales opportunities are captured and explored</div></li><li><div>
Be able to handle sales objection, CXO conversations, rallying industry executive relationships, negotiate and close deals</div></li><li><div>
Participating in sales and marketing activities and relevant Global industry events</div></li><li><div>
Building current account strategy based on analysing data to find opportunities and prove value</div></li><li><div>
Keeping updated on industry trends and movements and advising management accordingly through regular networking</div></li><li><div>
Introducing, uploading and maintaining relevant prospect/customer information into the company's CRM tool</div></li></ul><div></div><div>
Qualifications</div><ul><li><div>
Extensive relevant experience in driving direct enterprise sales in a reputable software or SaaS company. Previous experience in the mobile or internet industry is highly beneficial</div></li><li><div>
Track record of exceeding ambitious revenue goals/quotas in previous positions strongly desired</div></li><li><div>
Strong sales discipline and willingness to lead pipeline and internal sales processes which might require admin effort. Ability to organize and prioritize.</div></li><li><div>
Experience with contracting and negotiating</div></li><li><div>
Superior interpersonal, verbal and written communication and presentation skills</div></li><li><div>
Demonstrate hands-on experience in building strong business relationships and to leverage their exceptional sales skills with effective and proven track records of successful results</div></li><li><div>
The perfect candidate is self-motivated and ambitious in achieving goals</div></li><li><div>
Good presentation, communication and interpersonal skills with strong selling and sales aptitude</div></li><li><div>
Strong sense of responsibility, initiative and commitment</div></li><li><div>
Excellent overview of the business to closely track industry and product trends to stay at the top of the game</div></li><li><div>
Customer-driven focus and excellent people skills to establish a good rapport with customers</div></li><li><div>
Resourceful, strong problem-solving skills and ability to work independently and cope with pressure</div></li><li><div>
High levels of integrity, autonomy, and self-motivation</div></li></ul></div></div></div></div></div></div></div></div><div></div><div>
#LI-JL1</div><div></div><div>
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div><div></div><div>
For 8x8 jobs located in the US: 8x8 participates in the <div>E-Verify program</div>.</div><div>
View the <div>Participant Poster</div> in English and Espa&ntilde;ol.</div><div>
View the <div>Right to Work Poster</div> in English and Espa&ntilde;ol.</div><div></div><div>
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include &ldquo;Reasonable Accommodation&rdquo; in the subject line)</div><div></div><div>
Our Job Applicant Privacy Notice can be found <div>here</div>.</div></div>

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
We are looking for an experienced Account Executive, CPaaS who enjoys working in a fast-growing communications company and thrives in an international environment. The Account Executive will be responsible for the generation and development of both inbound and outbound new business opportunities.
Responsibilities
Successfully prospecting and closing new clients in line with the agreed strategy (full sales-cycle ownership)
Develop new business relationships, generate and negotiate new business for 8x8 to agreed annual qualitative and quantitative targets
Responsible for managing the relationship with key accounts and interact at all levels within the customer's organization
Actively and successfully manage the entire sales process
Manage and develop the sales pipeline, ensuring all sales administration is kept up-to-date
Create and be accountable for all client proposals, contracts and any further documentation
Possess drive, motivation and acute attention to detail in ensuring all sales opportunities are captured and explored
Be able to handle sales objection, CXO conversations, rallying industry executive relationships, negotiate and close deals
Participating in sales and marketing activities and relevant Global industry events
Building current account strategy based on analysing data to find opportunities and prove value
Keeping updated on industry trends and movements and advising management accordingly through regular networking
Introducing, uploading and maintaining relevant prospect/customer information into the company's CRM tool
Qualifications
Extensive relevant experience in driving direct enterprise sales in a reputable software or SaaS company. Previous experience in the mobile or internet industry is highly beneficial
Track record of exceeding ambitious revenue goals/quotas in previous positions strongly desired
Strong sales discipline and willingness to lead pipeline and internal sales processes which might require admin effort. Ability to organize and prioritize.
Experience with contracting and negotiating
Superior interpersonal, verbal and written communication and presentation skills
Demonstrate hands-on experience in building strong business relationships and to leverage their exceptional sales skills with effective and proven track records of successful results
The perfect candidate is self-motivated and ambitious in achieving goals
Good presentation, communication and interpersonal skills with strong selling and sales aptitude
Strong sense of responsibility, initiative and commitment
Excellent overview of the business to closely track industry and product trends to stay at the top of the game
Customer-driven focus and excellent people skills to establish a good rapport with customers
Resourceful, strong problem-solving skills and ability to work independently and cope with pressure
High levels of integrity, autonomy, and self-motivation
#LI-JL1
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Español.
View the Right to Work Poster in English and Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
Our Job Applicant Privacy Notice can be found here.

Account Executive - 8x8

Account Executive

You need Salesforce expertise, experience as a business systems analyst, strong QA knowledge, Agile skills, project delivery, and excellent communication. Certification and a tech degree preferred.

You will manage the Salesforce Service Cloud roadmap, define business requirements, document processes, lead enhancements, create reports, train users, and evaluate implementation options.

IT & Cybersecurity

Business, Operations & Strategy

<div><div>8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience&mdash;combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8&reg; Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.</div><div></div><div>
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.</div><div></div><div>
Learn more on our company website at <div>www.8x8.com</div> follow our pages on <div>LinkedIn</div>, <div>Twitter</div>, <div>Facebook </div>and <div>Instagram</div>.</div><div>
We&rsquo;re looking for a &ldquo;solution-minded&rdquo; Senior Business Systems Analyst that will be responsible for delivering the company&rsquo;s most important projects to drive our strong top-line growth. The main responsibility of this position will be to partner directly with our business leaders and key stakeholders to implement new enhancements in Salesforce Service Cloud to support and automate our processes. (Support Global Customer care, Billing &amp; Revenue operations &amp; Professional Services)</div><div></div><div>
This is a challenging role, but you will get to own the key business processes that will ensure we meet our aggressive growth goals. We want our customers to buy our products seamlessly while ensuring the proper provisioning, customer support, accounting and billing is taking place.</div><div>
Questions you will tackle head-on:</div><div></div><div>
&ldquo;How do we bring more automation to the customer onboarding experience (post-sales)&rdquo;</div><div>
&ldquo;How do we get our customers set up and using 8x8 product within minutes?&rdquo;</div><div>
&ldquo;How can our support agents resolve customer trouble tickets faster?&rdquo;</div><div>
&ldquo;What applications can we leverage to make processes more pleasant for internal agents and our customers?&rdquo;</div><div></div><div>
Responsibilities</div><ul><li><div>
Manage Salesforce Service Cloud roadmap: Meet with decision-makers, systems owners, and end-users to define business requirements and systems goals</div></li><li><div>
Facilitate discussions among business owners to determine the best solution to the roadmap of enhancements through working sessions, new process mapping, and process redefinition</div></li><li><div>
Document business process flows and requirements for the roadmap of enhancements</div></li><li><div>
Lead the delivery of key enhancements by directly making configuration changes in Salesforce or Developing the requirements/design specifications and delivering it to our internal development team for completion</div></li><li><div>
Assist in creating reports and dashboards for users Identify test criteria and test new functionality/enhancements</div></li><li><div>
Provide training to end-users</div></li><li><div>
Evaluate implementation options/vendors and provide recommendations on the scope and scale of effort required to develop solutions.</div></li></ul><div></div><div>
Required Skills</div><ul><li><div>
Technical knowledge of the Salesforce platform.</div></li><li><div>
Must have relevant experience as a business systems analyst on the Salesforce platform</div></li><li><div>
Strong knowledge of system and software quality assurance best practices and methodologies</div></li><li><div>
Experience in Agile Development Methodologies.</div></li><li><ul><li>Excellent project delivery skills Excellent written and oral communication skills</li></ul></li><li><div>
Excellent interpersonal skills and problem-solving, analytical, and investigative abilities</div></li><li><div>
Ability to effectively prioritize and execute tasks in a high-pressure environment</div></li></ul><div></div><div>
Beneficial Skills</div><div></div><ul><li><div>
Knowledge of integration technologies is a big plus but not required</div></li><li><div>
Salesforce Certification Admin &amp; Service Cloud preferred</div></li><li><div>
Knowledge of cloud voice, video, and messaging communication products.</div></li><li><div>
Degree in Computer Science, Business Process, MIS, or comparable technical degree</div></li></ul><div></div><div>
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div><div></div><div>
For 8x8 jobs located in the US: 8x8 participates in the <div>E-Verify program</div>.</div><div>
View the <div>Participant Poster</div> in English and Espa&ntilde;ol.</div><div>
View the <div>Right to Work Poster</div> in English and Espa&ntilde;ol.</div><div></div><div>
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include &ldquo;Reasonable Accommodation&rdquo; in the subject line)</div><div></div><div>
Our Job Applicant Privacy Notice can be found <div>here</div>.</div></div>

8x8, Inc. (NASDAQ: EGHT) believes that CX limits were meant to be shattered. We connect people and organizations through seamless communication on the industry's most integrated platform for Customer Experience—combining Contact Center, Unified Communications, and CPaaS APIs. The 8x8® Platform for CX integrates AI at every level to enable personalized customer journeys, drive operational excellence and insights, and facilitate team collaboration.
We help customer experience and IT leaders become the heartbeat of their organizations, empowering them to unlock the potential of every interaction. With one platform, one ecosystem, and one data model, you can turn every team into a customer-facing team and unify your CX to conquer the complexity.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
We’re looking for a “solution-minded” Senior Business Systems Analyst that will be responsible for delivering the company’s most important projects to drive our strong top-line growth. The main responsibility of this position will be to partner directly with our business leaders and key stakeholders to implement new enhancements in Salesforce Service Cloud to support and automate our processes. (Support Global Customer care, Billing & Revenue operations & Professional Services)
This is a challenging role, but you will get to own the key business processes that will ensure we meet our aggressive growth goals. We want our customers to buy our products seamlessly while ensuring the proper provisioning, customer support, accounting and billing is taking place.
Questions you will tackle head-on:
“How do we bring more automation to the customer onboarding experience (post-sales)”
“How do we get our customers set up and using 8x8 product within minutes?”
“How can our support agents resolve customer trouble tickets faster?”
“What applications can we leverage to make processes more pleasant for internal agents and our customers?”
Responsibilities
Manage Salesforce Service Cloud roadmap: Meet with decision-makers, systems owners, and end-users to define business requirements and systems goals
Facilitate discussions among business owners to determine the best solution to the roadmap of enhancements through working sessions, new process mapping, and process redefinition
Document business process flows and requirements for the roadmap of enhancements
Lead the delivery of key enhancements by directly making configuration changes in Salesforce or Developing the requirements/design specifications and delivering it to our internal development team for completion
Assist in creating reports and dashboards for users Identify test criteria and test new functionality/enhancements
Provide training to end-users
Evaluate implementation options/vendors and provide recommendations on the scope and scale of effort required to develop solutions.
Required Skills
Technical knowledge of the Salesforce platform.
Must have relevant experience as a business systems analyst on the Salesforce platform
Strong knowledge of system and software quality assurance best practices and methodologies
Experience in Agile Development Methodologies.Excellent project delivery skills Excellent written and oral communication skills
Excellent interpersonal skills and problem-solving, analytical, and investigative abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Beneficial Skills
Knowledge of integration technologies is a big plus but not required
Salesforce Certification Admin & Service Cloud preferred
Knowledge of cloud voice, video, and messaging communication products.
Degree in Computer Science, Business Process, MIS, or comparable technical degree
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Español.
View the Right to Work Poster in English and Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
Our Job Applicant Privacy Notice can be found here.

Business Analyst - Partner Experience - 8x8

Business Analyst - Partner Experience

You should have 1-2 years in IT service desk, strong customer service skills, knowledge of Windows 10, MacOS, Active Directory, ticketing systems, VPN, and basic network troubleshooting.

You will respond to incidents via chat, email, and remote sessions, log queries, troubleshoot issues, manage administration tasks, escalate incidents, and document resolutions while ensuring service excellence.

<div><div>At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. <div>XCaaS</div><div> </div>- the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.</div><div></div><div>
Learn more on our company website at <div>www.8x8.com</div> follow our pages on <div>LinkedIn</div>, <div>Twitter</div>, <div>Facebook </div>and <div>Instagram</div>.</div><div></div><div>
Are you ready for that next challenge where your commitment to provide service excellence and support great IT services is matched by technical expertise, integrity, and customer centric values? Are you looking for a company experiencing sustainable growth, has a great product catalog and amazingly cool technology?</div><div>
If so, read on.</div><div></div><div><br>
8x8 has an exciting opportunity in our Information Technology team for an IT Service Desk Associate with a breadth of diverse skills, professionalism and experience in supporting systems, processes and building knowledge within a dynamic enterprise environment.</div><div></div><div><br>
8x8, Inc. (NYSE:EGHT) cloud communication solutions help businesses transform their customer and employee experience with one system of engagement for voice, video meetings, chat, team messaging, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 helps organizations communicate, collaborate and connect from anywhere using any device. No on-premises equipment or maintenance required. That means fewer vendors, fewer bills and fewer apps to manage and provision. Whether you&rsquo;ve got 10 employees or 10,000 &mdash; one office or 1,000 &mdash;<div> 8x8&rsquo;s one cloud communications platform</div> brings it all together.</div><div></div><div><div>
READ MORE</div></div><div></div><div>
You will be responsible for, but not limited to:</div><ul><li><div>
Coordinate and promptly respond to all incidents and service requests through chat, email and remote sessions.</div></li><li><div>
Log all support queries in the ticketing system.</div></li><li><div>
Troubleshoot, diagnose and resolve hardware, software and application issues.</div></li><li><div>
Ensure all diagnostics, errors and screen shots are adequately recorded and captured in ticket notes.</div></li><li><div>
Manage administration tasks such as onboarding, offboarding, application provisioning and deprovisioning.</div></li><li><div>
Uphold service excellence through regular communication and set clear expectations to drive user satisfaction.</div></li><li><div>
Escalate high priority incidents to 2/3rd Line support and to IT Leadership.</div></li><li><div>
Manage ticket queues effectively and achieve SLA.</div></li><li><div>
Identify any patterns or trends with ticket types and escalate to Team Lead.</div></li><li><div>
Document resolutions in service desk knowledge base.</div></li><li><div>
Follow established IT policies and procedures.</div></li><li><div>
Contribute to fixes, solutions and suggestions for improving our service.</div></li></ul><div></div><div>
You should have: (required):</div><ul><li><div>
Minimum 1-2 years experience in a professional IT service desk environment.</div></li><li><div>
Experience using and managing ticket-based enterprise workflow management systems.</div></li><li><div>
Outstanding customer service, communication and interpersonal skills.</div></li><li><div>
Ability to effectively communicate, both verbally and in writing with customers and coworkers in a professional, courteous and positive manner.</div></li><li><div>
Strong teamwork ethic and dependability.</div></li><li><div>
Strong analytical and problem solving skills.</div></li><li><div>
Sound technical knowledge of Windows 10 and latest MacOS operating systems.</div></li><li><div>
Basic understanding of network fundamentals and troubleshooting (ethernet, wireless, VPN, DNS, TCP/IP).</div></li><li><div>
Experience with PC management tools and end-user applications.</div></li><li><div>
Experience with video conferencing solutions and support.</div></li><li><div>
Experience with VOIP systems.</div></li><li><div>
Ability to prioritize tasks to complete requests and meet SLAs.</div></li><li><div>
Flexibility to work rotating shifts in a 24/5 environment.</div></li><li><div>
Willingness to learn new technologies.</div></li><li><div>
In office or hybrid work environment</div></li></ul><div></div><div>
What you&rsquo;ll need (desirable):</div><ul><li><div>
Diploma in Information Technology or equivalent, or an acceptable combination of education and experience.</div></li><li><div>
Experience administering and supporting:</div><ul><li><div>
Active Directory/Okta</div></li><li><div>
Apple MDM Solutions - Addigy, JAMF</div></li><li><div>
Office Productivity Suites - G-Suite Enterprise (Gmail, GCal, GDocs, etc) and Microsoft Office</div></li><li><div>
Jira, Halo ticketing systems</div></li><li><div>
Aruba ClearPass / Wireless</div></li><li><div>
VPN connectivity - Global Protect and Cisco Anyconnect</div></li></ul></li><li><div>
Basic experience with audit, governance, and compliance (SOC2, GDPR, Sarbanes Oxley, ISO 27001)</div></li></ul><div></div><div>
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div><div></div><div>
For 8x8 jobs located in the US: 8x8 participates in the <div>E-Verify program</div>.</div><div>
View the <div>Participant Poster</div> in English and Espa&ntilde;ol.</div><div>
View the <div>Right to Work Poster</div> in English and Espa&ntilde;ol.</div><div></div><div>
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include &ldquo;Reasonable Accommodation&rdquo; in the subject line)</div><div></div><div>
Our Job Applicant Privacy Notice can be found <div>here</div>.</div></div>

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
Are you ready for that next challenge where your commitment to provide service excellence and support great IT services is matched by technical expertise, integrity, and customer centric values? Are you looking for a company experiencing sustainable growth, has a great product catalog and amazingly cool technology?
If so, read on.
8x8 has an exciting opportunity in our Information Technology team for an IT Service Desk Associate with a breadth of diverse skills, professionalism and experience in supporting systems, processes and building knowledge within a dynamic enterprise environment.
8x8, Inc. (NYSE:EGHT) cloud communication solutions help businesses transform their customer and employee experience with one system of engagement for voice, video meetings, chat, team messaging, contact center and enterprise-class API solutions powered by one global cloud communications platform. 8x8 helps organizations communicate, collaborate and connect from anywhere using any device. No on-premises equipment or maintenance required. That means fewer vendors, fewer bills and fewer apps to manage and provision. Whether you’ve got 10 employees or 10,000 — one office or 1,000 — 8x8’s one cloud communications platform brings it all together.
READ MORE
You will be responsible for, but not limited to:
Coordinate and promptly respond to all incidents and service requests through chat, email and remote sessions.
Log all support queries in the ticketing system.
Troubleshoot, diagnose and resolve hardware, software and application issues.
Ensure all diagnostics, errors and screen shots are adequately recorded and captured in ticket notes.
Manage administration tasks such as onboarding, offboarding, application provisioning and deprovisioning.
Uphold service excellence through regular communication and set clear expectations to drive user satisfaction.
Escalate high priority incidents to 2/3rd Line support and to IT Leadership.
Manage ticket queues effectively and achieve SLA.
Identify any patterns or trends with ticket types and escalate to Team Lead.
Document resolutions in service desk knowledge base.
Follow established IT policies and procedures.
Contribute to fixes, solutions and suggestions for improving our service.
You should have: (required):
Minimum 1-2 years experience in a professional IT service desk environment.
Experience using and managing ticket-based enterprise workflow management systems.
Outstanding customer service, communication and interpersonal skills.
Ability to effectively communicate, both verbally and in writing with customers and coworkers in a professional, courteous and positive manner.
Strong teamwork ethic and dependability.
Strong analytical and problem solving skills.
Sound technical knowledge of Windows 10 and latest MacOS operating systems.
Basic understanding of network fundamentals and troubleshooting (ethernet, wireless, VPN, DNS, TCP/IP).
Experience with PC management tools and end-user applications.
Experience with video conferencing solutions and support.
Experience with VOIP systems.
Ability to prioritize tasks to complete requests and meet SLAs.
Flexibility to work rotating shifts in a 24/5 environment.
Willingness to learn new technologies.
In office or hybrid work environment
What you’ll need (desirable):
Diploma in Information Technology or equivalent, or an acceptable combination of education and experience.
Experience administering and supporting:
Active Directory/Okta
Apple MDM Solutions - Addigy, JAMF
Office Productivity Suites - G-Suite Enterprise (Gmail, GCal, GDocs, etc) and Microsoft Office
Jira, Halo ticketing systems
Aruba ClearPass / Wireless
VPN connectivity - Global Protect and Cisco Anyconnect
Basic experience with audit, governance, and compliance (SOC2, GDPR, Sarbanes Oxley, ISO 27001)
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Español.
View the Right to Work Poster in English and Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
Our Job Applicant Privacy Notice can be found here.

IT Service Desk Associate - 8x8

IT Service Desk Associate

You need a relevant degree, experience in B2B/SaaS web management, WordPress, Next.js, analytics tools, SEO knowledge, basic HTML/CSS skills, and strong project management and communication abilities.

You will manage website development and optimization, coordinate content, monitor performance, oversee SEO, handle projects, manage analytics integrations, ensure security, and collaborate across teams.

Design

Cebu City

<div><div>At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. <div>XCaaS</div><div> </div>- the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.</div><div></div><div>
Learn more on our company website at <div>www.8x8.com</div> follow our pages on <div>LinkedIn</div>, <div>Twitter</div>, <div>Facebook </div>and <div>Instagram</div>.</div><div>
8x8 is seeking a Web and Digital Media Specialist to join our dynamic CPaaS team in Cebu, Philippines. This role is essential in driving the performance, usability, and optimization of our online presence to support our 8x8 CPaaS marketing initiatives.</div><div></div><div>
As a Web and Digital Media Specialist, you will oversee the day-to-day management of the CPaaS website, ensuring it aligns with business goals, engages our audience, and delivers a seamless user experience.</div><div></div><div>
Key Responsibilities:</div><ul><li><div>
Website Management: Manage the development, maintenance, and optimization of the CPaaS website, ensuring it is user-friendly, visually appealing, and up-to-date.</div></li><li><div>
Content Coordination: Collaborate with content teams to update and create engaging, high-quality, and SEO-optimized content.</div></li><li><div>
Performance Optimization: Monitor website performance, including speed, uptime, and responsiveness, and implement improvements to enhance the user experience.</div></li><li><div>
SEO and Analytics: Ensure the website is search-engine optimized and analyze website traffic, user behavior, and key performance indicators (KPIs) to identify opportunities for improvement.</div></li><li><div>
Project Management: Manage website-related projects, including redesigns, migrations, and feature enhancements, coordinating with internal teams and external vendors as needed.</div></li><li><div>
Integration &amp; Tagging: Manage integrations using Google Analytics, Google Tag Manager, and other tracking tools for effective website performance and campaign monitoring.</div></li><li><div>
Technical Management: Implement and manage headless CMS solutions and frameworks like Next.js for high-performance, scalable, and flexible web experiences.</div></li><li><div>
WordPress Expertise: Oversee WordPress-based website sections, including plugin management, updates, and troubleshooting issues related to themes or functionalities.</div></li><li><div>
Security and Compliance: Ensure website security protocols are followed and compliance with global regulations and standards.</div></li><li><div>
Cross-functional Collaboration: Work closely with marketing, product, and sales teams to align website strategy with company goals and campaigns.</div></li></ul><div></div><div>
Qualifications:</div><ul><li><div>
Bachelor&rsquo;s degree in Web Design, Computer Science, Marketing, or a related field.</div></li><li><div>
Proven experience as a Website Manager or similar role, ideally in the B2B or SaaS industry.</div></li><li><div>
Proficiency in WordPress and headless CMS solutions.</div></li><li><div>
Strong knowledge of frameworks like Next.js for building high-performance websites.</div></li><li><div>
Proficiency in website analytics and tracking tools such as Google Analytics and Google Tag Manager.</div></li><li><div>
Solid understanding of SEO best practices and tools.</div></li><li><div>
Basic knowledge of HTML, CSS, and web design principles.</div></li><li><div>
Experience with website optimization for organic and paid traffic.</div></li><li><div>
Excellent project management and organizational skills.</div></li><li><div>
Strong analytical mindset and attention to detail.</div></li><li><div>
Exceptional communication and teamwork skills.</div></li><li><div>
Ability to work in a fast-paced environment and manage multiple priorities.</div></li></ul><div></div><div>
Preferred Skills:</div><ul><li><div>
Ideally familiarity with CPaaS (Communication Platform as a Service) products or related industries.</div></li><li><div>
Experience with website migration projects or working on multilingual websites.</div></li><li><div>
Advanced understanding of CMS and marketing automation platforms like HubSpot.</div></li></ul><div></div><div>
Location:</div><div>
This position is based in Cebu, Philippines. Flexible working arrangements may be discussed based on project needs</div><div></div><div>
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div><div></div><div>
For 8x8 jobs located in the US: 8x8 participates in the <div>E-Verify program</div>.</div><div>
View the <div>Participant Poster</div> in English and Espa&ntilde;ol.</div><div>
View the <div>Right to Work Poster</div> in English and Espa&ntilde;ol.</div><div></div><div>
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include &ldquo;Reasonable Accommodation&rdquo; in the subject line)</div><div></div><div>
Our Job Applicant Privacy Notice can be found <div>here</div>.</div></div>

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
8x8 is seeking a Web and Digital Media Specialist to join our dynamic CPaaS team in Cebu, Philippines. This role is essential in driving the performance, usability, and optimization of our online presence to support our 8x8 CPaaS marketing initiatives.
As a Web and Digital Media Specialist, you will oversee the day-to-day management of the CPaaS website, ensuring it aligns with business goals, engages our audience, and delivers a seamless user experience.
Key Responsibilities:
Website Management: Manage the development, maintenance, and optimization of the CPaaS website, ensuring it is user-friendly, visually appealing, and up-to-date.
Content Coordination: Collaborate with content teams to update and create engaging, high-quality, and SEO-optimized content.
Performance Optimization: Monitor website performance, including speed, uptime, and responsiveness, and implement improvements to enhance the user experience.
SEO and Analytics: Ensure the website is search-engine optimized and analyze website traffic, user behavior, and key performance indicators (KPIs) to identify opportunities for improvement.
Project Management: Manage website-related projects, including redesigns, migrations, and feature enhancements, coordinating with internal teams and external vendors as needed.
Integration & Tagging: Manage integrations using Google Analytics, Google Tag Manager, and other tracking tools for effective website performance and campaign monitoring.
Technical Management: Implement and manage headless CMS solutions and frameworks like Next.js for high-performance, scalable, and flexible web experiences.
WordPress Expertise: Oversee WordPress-based website sections, including plugin management, updates, and troubleshooting issues related to themes or functionalities.
Security and Compliance: Ensure website security protocols are followed and compliance with global regulations and standards.
Cross-functional Collaboration: Work closely with marketing, product, and sales teams to align website strategy with company goals and campaigns.
Qualifications:
Bachelor’s degree in Web Design, Computer Science, Marketing, or a related field.
Proven experience as a Website Manager or similar role, ideally in the B2B or SaaS industry.
Proficiency in WordPress and headless CMS solutions.
Strong knowledge of frameworks like Next.js for building high-performance websites.
Proficiency in website analytics and tracking tools such as Google Analytics and Google Tag Manager.
Solid understanding of SEO best practices and tools.
Basic knowledge of HTML, CSS, and web design principles.
Experience with website optimization for organic and paid traffic.
Excellent project management and organizational skills.
Strong analytical mindset and attention to detail.
Exceptional communication and teamwork skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Preferred Skills:
Ideally familiarity with CPaaS (Communication Platform as a Service) products or related industries.
Experience with website migration projects or working on multilingual websites.
Advanced understanding of CMS and marketing automation platforms like HubSpot.
Location:
This position is based in Cebu, Philippines. Flexible working arrangements may be discussed based on project needs
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Español.
View the Right to Work Poster in English and Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
Our Job Applicant Privacy Notice can be found here.

Web and Digital Media Specialist - 8x8

Web and Digital Media Specialist

You need 3+ years in customer support, excellent English skills, knowledge of helpdesk systems, strong interpersonal skills, and must work in-office five days a week.

You will manage support interactions, resolve issues on first contact, liaise with teams, escalate priority issues, log feature requests, ensure compliance, and build customer relationships.

<div><div>At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. <div>XCaaS</div><div> </div>- the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.</div><div></div><div>
Learn more on our company website at <div>www.8x8.com</div> follow our pages on <div>LinkedIn</div>, <div>Twitter</div>, <div>Facebook </div>and <div>Instagram</div>.</div><div>
As a Customer Care support Representative, you will be the primary point of contact for our 8x8 customer via phone, email and chat, addressing a broad range of issues and requests related to 8x8&rsquo;s All in One Communications or Contact Center solutions. Each agent will undergo a six week training program covering the specifics of the products from user experience to configuration, analytics and backend troubleshooting.</div><div></div><div><br>
Responsibilities:</div><ul><li><div>
Manage all support interactions across 12*7 and record all information in SFDC</div></li><li><div>
Focus on resolving the issues and requests during the first contact with the client</div></li><li><div>
Liaise with other 8x8 teams and third parties to facilitate resolution in line with existing process and procedures</div></li><li><div>
Identify and escalate priority issues or exceptions to the designated point of contact</div></li><li><div>
Capture and log product feature requests and submit them for review by the appropriate product teams</div></li><li><div>
Ensure compliance with external regulations and internal policies and procedures</div></li><li><div>
Meet individual and organization objectives in line with the agreed KPIs</div></li><li><div>
Effectively build and manage relationships with customers both internally (e.g., Sales) and externally (resellers and end users)</div></li><li><div>
Return to work (post pandemic) and work all 5 days in a week from office.</div></li></ul><div></div><div>
Required Qualifications:</div><ul><li><div>
3+ years of Customer Support experience (preferably enterprise support)</div></li><li><div>
Excellent written and spoken English.</div></li><li><div>
Proficient in a customer facing role</div></li><li><div>
Good understanding of helpdesk ticketing and and knowledge management systems</div></li><li><div>
Ability to adhere to processes and procedures</div></li><li><div>
Interpersonal skills and character to build trust and maintain credibility</div></li></ul><div></div><div>
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.</div><div></div><div>
For 8x8 jobs located in the US: 8x8 participates in the <div>E-Verify program</div>.</div><div>
View the <div>Participant Poster</div> in English and Espa&ntilde;ol.</div><div>
View the <div>Right to Work Poster</div> in English and Espa&ntilde;ol.</div><div></div><div>
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include &ldquo;Reasonable Accommodation&rdquo; in the subject line)</div><div></div><div>
Our Job Applicant Privacy Notice can be found <div>here</div>.</div></div>

At 8x8 Inc. [Nasdaq:EGHT] we put communications at the heart of our business and build technology that allows people to connect anytime, anywhere they are in the world, and on any device. XCaaS - the 8x8 Experience Communications Platform - brings together Employee and Customer Experience, enabling hybrid workforces across the globe to connect, collaborate, and delight customers, while providing businesses with real-time communications analytics, intelligence and unique insights.
Learn more on our company website at www.8x8.com follow our pages on LinkedIn, Twitter, Facebook and Instagram.
As a Customer Care support Representative, you will be the primary point of contact for our 8x8 customer via phone, email and chat, addressing a broad range of issues and requests related to 8x8’s All in One Communications or Contact Center solutions. Each agent will undergo a six week training program covering the specifics of the products from user experience to configuration, analytics and backend troubleshooting.
Responsibilities:
Manage all support interactions across 12*7 and record all information in SFDC
Focus on resolving the issues and requests during the first contact with the client
Liaise with other 8x8 teams and third parties to facilitate resolution in line with existing process and procedures
Identify and escalate priority issues or exceptions to the designated point of contact
Capture and log product feature requests and submit them for review by the appropriate product teams
Ensure compliance with external regulations and internal policies and procedures
Meet individual and organization objectives in line with the agreed KPIs
Effectively build and manage relationships with customers both internally (e.g., Sales) and externally (resellers and end users)
Return to work (post pandemic) and work all 5 days in a week from office.
Required Qualifications:
3+ years of Customer Support experience (preferably enterprise support)
Excellent written and spoken English.
Proficient in a customer facing role
Good understanding of helpdesk ticketing and and knowledge management systems
Ability to adhere to processes and procedures
Interpersonal skills and character to build trust and maintain credibility
8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.
View the Participant Poster in English and Español.
View the Right to Work Poster in English and Español.
We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include “Reasonable Accommodation” in the subject line)
Our Job Applicant Privacy Notice can be found here.

8x8

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