Large

Healthcare IT should work for clinicians, not against them. We’re Altera Digital Health and we’re committed to bringing next-level healthcare within in reach through everyday achievements. Our solutions are designed with a people-first methodology and create positive progress for our clients, their patients and their communities.

Technology

Altera Digital Health

Bringing next-level healthcare within reach.

You need a Bachelor's degree, 0-2 years in app development, C#, .NET, SQL Server experience, and strong communication skills. Nice to have: healthcare background and Kanban exposure.

You will code, test, document software, collaborate with analysts, manage project status, execute unit tests, address issues, and propose improvements and new ideas.

Software Engineering

IT & Cybersecurity

Ottawa

Overview The purpose of this role is to understand requirements/business cases/user stories and apply computer science, engineering, and mathematical analysis to design, develop and test the application meeting the acceptance criteria. This involves understanding and applying one or more software or scripting language. This may involve developing new applications or enhancing and maintaining existing applications. This is a Remote role in Canada. Responsibilities * Coding, testing, documentation in the areas of new development and maintenance * Ownership of assigned software and non-software deliverables * Liaise with Business Analysts and/or internal customers to ensure that requirements are understood. * Production, preparation, and execution of unit test plans * Production of efficient and fully documented code * Timely and accurate reporting of project status * Escalate all issues in a timely fashion * Suggests quality and productivity improvements to established processes * Evaluates estimates and asks appropriate questions to derive better estimates * Proposes or assists with proof of concepts for new ideas or complex solutions Qualifications Academic and Professional Qualifications: * Bachelor's degree or equivalent/years of experience required. Experience: * 0-2 years of experience in application development * Experience with Microsoft technologies like C#, .NET, WPF, WinForms * Exposure to .Net Core, Angular, React, and/or HTML5 * Knowledge of implementing Web APIs * Exposure to SQL Server and TSQL * Exposure to tools like TFS, StyleCop, GitHub, JetBrains Resharper * Good team player * Exposure to cross location teams and ability to work independently with both internal and external stakeholders across locations. * Excellent problem-solving skills * Proactive approach to learning and assignments * Strong verbal & written communication skills Nice To Have: * Background in the Healthcare domain * Exposure to Kanban Travel Requirements: * May require local travel * May require other travel for business needs Working Arrangements: * Work is performed in a remote environment with minimal exposure to health or safety hazards Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example. Salary Range $57,810—$72,000 CAD

OverviewThe purpose of this role is to understand requirements/business cases/user stories and apply computer science, engineering, and mathematical analysis to design, develop and test the application meeting the acceptance criteria. This involves understanding and applying one or more software or scripting language. This may involve developing new applications or enhancing and maintaining existing applications.This is a Remote role in Canada.Responsibilities * Coding, testing, documentation in the areas of new development and maintenance * Ownership of assigned software and non-software deliverables * Liaise with Business Analysts and/or internal customers to ensure that requirements are understood. * Production, preparation, and execution of unit test plans * Production of efficient and fully documented code * Timely and accurate reporting of project status * Escalate all issues in a timely fashion * Suggests quality and productivity improvements to established processes * Evaluates estimates and asks appropriate questions to derive better estimates * Proposes or assists with proof of concepts for new ideas or complex solutions      QualificationsAcademic and Professional Qualifications: * Bachelor's degree or equivalent/years of experience required.      Experience: * 0-2 years of experience in application development * Experience with Microsoft technologies like C#, .NET, WPF, WinForms * Exposure to .Net Core, Angular, React, and/or HTML5 * Knowledge of implementing Web APIs * Exposure to SQL Server and TSQL * Exposure to tools like TFS, StyleCop, GitHub, JetBrains Resharper * Good team player * Exposure to cross location teams and ability to work independently with both internal and external stakeholders across locations. * Excellent problem-solving skills * Proactive approach to learning and assignments * Strong verbal & written communication skills            Nice To Have: * Background in the Healthcare domain * Exposure to Kanban      Travel Requirements: * May require local travel * May require other travel for business needs      Working Arrangements: * Work is performed in a remote environment with minimal exposure to health or safety hazards      Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.Salary Range$57,810—$72,000 CAD

Associate Software Engineer - Remote - Altera Digital Health

Ottawa, Ontario, Canada

&lt;strong&gt;Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The purpose of this role is to understand requirements/business cases/user stories and apply computer science, engineering, and mathematical analysis to design, develop and test the application meeting the acceptance criteria. This involves understanding and applying one or more software or scripting language. This may involve developing new applications or enhancing and maintaining existing applications.&lt;br&gt;&lt;br&gt;&lt;strong&gt;This is a Remote role in Canada.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Coding, testing, documentation in the areas of new development and maintenance&lt;/li&gt;&lt;li&gt;Ownership of assigned software and non-software deliverables&lt;/li&gt;&lt;li&gt;Liaise with Business Analysts and/or internal customers to ensure that requirements are understood.&lt;/li&gt;&lt;li&gt;Production, preparation, and execution of unit test plans&lt;/li&gt;&lt;li&gt;Production of efficient and fully documented code&lt;/li&gt;&lt;li&gt;Timely and accurate reporting of project status&lt;/li&gt;&lt;li&gt;Escalate all issues in a timely fashion&lt;/li&gt;&lt;li&gt;Suggests quality and productivity improvements to established processes&lt;/li&gt;&lt;li&gt;Evaluates estimates and asks appropriate questions to derive better estimates&lt;/li&gt;&lt;li&gt;Proposes or assists with proof of concepts for new ideas or complex solutions&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Academic and Professional Qualifications:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Bachelor's degree or equivalent/years of experience required.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Experience:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;0-2 years of experience in application development&lt;/li&gt;&lt;li&gt;Experience with Microsoft technologies like C#, .NET, WPF, WinForms&lt;/li&gt;&lt;li&gt;Exposure to .Net Core, Angular, React, and/or HTML5&lt;/li&gt;&lt;li&gt;Knowledge of implementing Web APIs&lt;/li&gt;&lt;li&gt;Exposure to SQL Server and TSQL&lt;/li&gt;&lt;li&gt;Exposure to tools like TFS, StyleCop, GitHub, JetBrains Resharper&lt;/li&gt;&lt;li&gt;Good team player&lt;/li&gt;&lt;li&gt;Exposure to cross location teams and ability to work independently with both internal and external stakeholders across locations.&lt;/li&gt;&lt;li&gt;Excellent problem-solving skills&lt;/li&gt;&lt;li&gt;Proactive approach to learning and assignments&lt;/li&gt;&lt;li&gt;Strong verbal &amp;amp; written communication skills&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Nice To Have:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Background in the Healthcare domain&lt;/li&gt;&lt;li&gt;Exposure to Kanban&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Travel Requirements:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;May require local travel&lt;/li&gt;&lt;li&gt;May require other travel for business needs&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Working Arrangements:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Work is performed in a remote environment with minimal exposure to health or safety hazards&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.&lt;br&gt;&lt;br&gt;Salary Range&lt;br&gt;&lt;br&gt;$57,810—$72,000 CAD

Associate Software Engineer - Remote

Canada

You should be pursuing a degree in accounting, possess strong analytical skills, be proficient in Excel, detail-oriented, organized, and able to work independently and in a team.

You will input financial data, assist in revenue analysis, reconcile general ledger accounts, and support various accounting projects as needed.

Accounting Intern Position Summary: The Accounting Intern will gain valuable hands-on experience in a dynamic accounting environment. This role will provide exposure to various accounting tasks, including data entry, financial analysis, and general ledger reconciliation. Responsibilities: * Data Entry: Accurately input financial data into accounting software, ensuring data integrity and consistency. * Financial Analysis: Assist in preparing and reviewing revenue schedules to ensure accuracy. * General Ledger Reconciliation: Reconcile general ledger accounts to ensure accuracy and identify any discrepancies. * Ad-hoc Projects: Contribute to various ad-hoc accounting projects as needed. Qualifications: * Pursuing a degree in accounting or a related field. * Strong analytical and problem-solving skills. * Proficiency in Microsoft Excel and other relevant software. * Attention to detail and accuracy. * Excellent organizational and time management skills. * Ability to work independently and as part of a team. Benefits: * Opportunity to gain practical experience in accounting. * Exposure to various accounting functions and processes. * Potential for future employment opportunities. * Mentorship and guidance from experienced professionals.

Accounting InternPosition Summary:The Accounting Intern will gain valuable hands-on experience in a dynamic accounting environment. This role will provide exposure to various accounting tasks, including data entry, financial analysis, and general ledger reconciliation.Responsibilities: * Data Entry: Accurately input financial data into accounting software, ensuring data integrity and consistency. * Financial Analysis: Assist in preparing and reviewing revenue schedules to ensure accuracy. * General Ledger Reconciliation: Reconcile general ledger accounts to ensure accuracy and identify any discrepancies. * Ad-hoc Projects: Contribute to various ad-hoc accounting projects as needed.      Qualifications: * Pursuing a degree in accounting or a related field. * Strong analytical and problem-solving skills. * Proficiency in Microsoft Excel and other relevant software. * Attention to detail and accuracy. * Excellent organizational and time management skills. * Ability to work independently and as part of a team.      Benefits: * Opportunity to gain practical experience in accounting. * Exposure to various accounting functions and processes. * Potential for future employment opportunities. * Mentorship and guidance from experienced professionals.

Intern - Accounting - Altera Digital Health

Accounting Intern&lt;br&gt;&lt;br&gt;&lt;strong&gt;Position Summary:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Accounting Intern will gain valuable hands-on experience in a dynamic accounting environment. This role will provide exposure to various accounting tasks, including data entry, financial analysis, and general ledger reconciliation.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;&lt;strong&gt;Data Entry:&lt;/strong&gt; Accurately input financial data into accounting software, ensuring data integrity and consistency.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Financial Analysis&lt;/strong&gt;: Assist in preparing and reviewing revenue schedules to ensure accuracy.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;General Ledger Reconciliation&lt;/strong&gt;: Reconcile general ledger accounts to ensure accuracy and identify any discrepancies.&lt;/li&gt;&lt;li&gt;&lt;strong&gt;Ad-hoc Projects:&lt;/strong&gt; Contribute to various ad-hoc accounting projects as needed.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Pursuing a degree in accounting or a related field.&lt;/li&gt;&lt;li&gt;Strong analytical and problem-solving skills.&lt;/li&gt;&lt;li&gt;Proficiency in Microsoft Excel and other relevant software.&lt;/li&gt;&lt;li&gt;Attention to detail and accuracy.&lt;/li&gt;&lt;li&gt;Excellent organizational and time management skills.&lt;/li&gt;&lt;li&gt;Ability to work independently and as part of a team.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Opportunity to gain practical experience in accounting.&lt;/li&gt;&lt;li&gt;Exposure to various accounting functions and processes.&lt;/li&gt;&lt;li&gt;Potential for future employment opportunities.&lt;/li&gt;&lt;li&gt;Mentorship and guidance from experienced professionals.&lt;/li&gt;&lt;/ul&gt;

Intern - Accounting

You should have extensive experience in client success within healthcare IT, strong communication skills, and the ability to manage client relationships effectively in a remote environment.

You will manage client relationships, ensure successful implementation of healthcare IT solutions, address client needs, and drive satisfaction while collaborating with cross-functional teams.

Dallas

Houston

Chicago

Indianapolis

Atlanta

Philadelphia

Charlotte

Nashville

New York

Boston

Miami

Cleveland

Denver

Raleigh

Columbus

Baltimore

Pittsburgh

Minneapolis

Cincinnati

San Diego

San Francisco

Seattle

Los Angeles

Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.




 * SENIOR CLIENT SUCCESS EXECUTIVE***




Acute Clients / Remote U.S. Role




Sunrise™ | Altera Digital Health (alterahealth.com)




Job Summary




The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client. The CSE seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base.




To accomplish these goals, the CSE partners with our clients and internal stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations and an organization's strategic objectives.




The CSE is responsible for reviewing client business objectives, creating actions to support them, and reporting progress on Key Performance Indicators.




ESSENTIAL FUNCTIONS




 * Serve as the primary Altera contact point with the client to ensure an extraordinary experience with Altera products and services
 * Lead highly complex collaborations of client and Altera cross functional teams to ensure alignment and agreement to goals and supporting action plans
 * Collaborate with cross-functional teams such as sales, marketing, product development and support to address client needs, resolve issues promptly and contribute to product improvement based on client feedback
 * Facilitate Operational Plan Reviews with Client which includes consultative insights into the client growth plan
 * Facilitate Strategic Roadmap Planning for highly complex current and future projects and aligning our solution releases with client strategic priorities
 * Ensure oversight, visibility, and coordination of highly complex services initiatives
 * Ensure client regulatory preparedness as it relates to our solutions
 * Strong analytical skills in oversight of client projects, including timelines, milestones and deliverables
 * Deliver client communications on potential business-impacting items, including Industry/Altera news, release plans, planned outages, and major events
 * Identify opportunities for and ensure execution of solution optimizations, workflow best practices, educational opportunities, etc.
 * Drive client participation in Voice of Customer processes such as KLAS and NPS, including providing invitations, reviewing feedback, and creating/driving improvement action plans
 * Proven track record of meeting and exceeding targets
 * Maintain internal client updates using Altera tools and/or required reporting mechanisms
 * Identify and grows reference accounts, including sharing client success stories and outcomes improvements
 * Provide support to resolve highly complex financial or contractual disputes, including concessions, terminations, and unfunded project requests
 * Facilitate highly complex discussions on the resolution of non-disputed A/R issues where Altera finance is unable to make forward progress using normal processes
 * Drive client prioritization with escalated issues in support
 * Prioritize work between simultaneous clients, programs and time zones




JOB REQUIREMENTS




Education




Bachelor's degree in business administration, healthcare administration, information technology, or a related field, or equivalent years of experience




Work Experience




 * 4-7 years' experience in a client success type role within the healthcare IT industry
 * Strong understanding of the healthcare IT landscape and relevant regulations
 * Demonstrated experience collaborating with cross-functional teams (sales, marketing, product development, support) to address client needs and resolve issues
 * Experience facilitating strategic roadmap planning for complex projects
 * Strong understanding of client onboarding and adoption processes
 * Skilled at managing client relationships at all levels, from executives to end-users
 * Experience driving client participation in Voice of Customer programs (e.g., KLAS, NPS)
 * Experience managing client expectations and resolving complex financial or contractual issues
 * Experienced at prioritizing effectively while managing multiple clients, programs, and time zones
 * Excellent written and verbal communication skills with the ability to tailor presentations and communications to different audiences
 * Strong relationship-building and interpersonal skills
 * Ability to manage multiple priorities and work effectively in a fast-paced environment
 * Excellent problem-solving and analytical skills
 * Proficient in project management methodologies and tools
 * Proficiency in CRM tool usage (e.g. Salesforce) and strategies to manage client interactions, track progress and ensure timely follow-ups
 * Strong data analysis skills with the ability to interpret and report on key performance indicators (KPIs)
 * Clinical background preferred.
 * Sunrise experience preferred




TRAVEL




10% -25% travel to various client locations may be required.




WORK LOCATION




Remote, U.S.-based role. Eastern or Central time zones are preferred locations.




Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.




Salary Range




$74,500—$88,000 USD




Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.




If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:




HR.Recruiting@AlteraHealth.com

Sr Client Success Manager - Healthcare IT / Remote - Altera Digital Health

United States

&lt;p&gt;Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;SENIOR CLIENT SUCCESS EXECUTIVE***&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Acute Clients / Remote U.S. Role&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;Sunrise™ | Altera Digital Health (alterahealth.com)&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Job Summary&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;The Client Success Executive (CSE) serves as the voice of the client to Altera and the voice of Altera to the client. The CSE seeks to ensure robust adoption of solutions, maximize expansion opportunities, and minimize client attrition to create a healthy, growing client base.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;To accomplish these goals, the CSE partners with our clients and internal stakeholders to ensure remarkable client experiences with our products and services through a combination of strategic roadmap planning and tactical execution of actions necessary to support operations and an organization's strategic objectives.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;The CSE is responsible for reviewing client business objectives, creating actions to support them, and reporting progress on Key Performance Indicators.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;ESSENTIAL FUNCTIONS&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Serve as the primary Altera contact point with the client to ensure an extraordinary experience with Altera products and services&lt;/li&gt;&lt;li&gt;Lead highly complex collaborations of client and Altera cross functional teams to ensure alignment and agreement to goals and supporting action plans&lt;/li&gt;&lt;li&gt;Collaborate with cross-functional teams such as sales, marketing, product development and support to address client needs, resolve issues promptly and contribute to product improvement based on client feedback&lt;/li&gt;&lt;li&gt;Facilitate Operational Plan Reviews with Client which includes consultative insights into the client growth plan&lt;/li&gt;&lt;li&gt;Facilitate Strategic Roadmap Planning for highly complex current and future projects and aligning our solution releases with client strategic priorities&lt;/li&gt;&lt;li&gt;Ensure oversight, visibility, and coordination of highly complex services initiatives&lt;/li&gt;&lt;li&gt;Ensure client regulatory preparedness as it relates to our solutions&lt;/li&gt;&lt;li&gt;Strong analytical skills in oversight of client projects, including timelines, milestones and deliverables&lt;/li&gt;&lt;li&gt;Deliver client communications on potential business-impacting items, including Industry/Altera news, release plans, planned outages, and major events&lt;/li&gt;&lt;li&gt;Identify opportunities for and ensure execution of solution optimizations, workflow best practices, educational opportunities, etc.&lt;/li&gt;&lt;li&gt;Drive client participation in Voice of Customer processes such as KLAS and NPS, including providing invitations, reviewing feedback, and creating/driving improvement action plans&lt;/li&gt;&lt;li&gt;Proven track record of meeting and exceeding targets&lt;/li&gt;&lt;li&gt;Maintain internal client updates using Altera tools and/or required reporting mechanisms&lt;/li&gt;&lt;li&gt;Identify and grows reference accounts, including sharing client success stories and outcomes improvements&lt;/li&gt;&lt;li&gt;Provide support to resolve highly complex financial or contractual disputes, including concessions, terminations, and unfunded project requests&lt;/li&gt;&lt;li&gt;Facilitate highly complex discussions on the resolution of non-disputed A/R issues where Altera finance is unable to make forward progress using normal processes&lt;/li&gt;&lt;li&gt;Drive client prioritization with escalated issues in support&lt;/li&gt;&lt;li&gt;Prioritize work between simultaneous clients, programs and time zones&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;JOB REQUIREMENTS&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Education&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Bachelor's degree in business administration, healthcare administration, information technology, or a related field, or equivalent years of experience&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Work Experience&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;4-7 years' experience in a client success type role within the healthcare IT industry&lt;/li&gt;&lt;li&gt;Strong understanding of the healthcare IT landscape and relevant regulations&lt;/li&gt;&lt;li&gt;Demonstrated experience collaborating with cross-functional teams (sales, marketing, product development, support) to address client needs and resolve issues&lt;/li&gt;&lt;li&gt;Experience facilitating strategic roadmap planning for complex projects&lt;/li&gt;&lt;li&gt;Strong understanding of client onboarding and adoption processes&lt;/li&gt;&lt;li&gt;Skilled at managing client relationships at all levels, from executives to end-users&lt;/li&gt;&lt;li&gt;Experience driving client participation in Voice of Customer programs (e.g., KLAS, NPS)&lt;/li&gt;&lt;li&gt;Experience managing client expectations and resolving complex financial or contractual issues&lt;/li&gt;&lt;li&gt;Experienced at prioritizing effectively while managing multiple clients, programs, and time zones&lt;/li&gt;&lt;li&gt;Excellent written and verbal communication skills with the ability to tailor presentations and communications to different audiences&lt;/li&gt;&lt;li&gt;Strong relationship-building and interpersonal skills&lt;/li&gt;&lt;li&gt;Ability to manage multiple priorities and work effectively in a fast-paced environment&lt;/li&gt;&lt;li&gt;Excellent problem-solving and analytical skills&lt;/li&gt;&lt;li&gt;Proficient in project management methodologies and tools&lt;/li&gt;&lt;li&gt;Proficiency in CRM tool usage (e.g. Salesforce) and strategies to manage client interactions, track progress and ensure timely follow-ups&lt;/li&gt;&lt;li&gt;Strong data analysis skills with the ability to interpret and report on key performance indicators (KPIs)&lt;/li&gt;&lt;li&gt;Clinical background preferred.&lt;/li&gt;&lt;li&gt;Sunrise experience preferred&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;TRAVEL&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;10% -25% travel to various client locations may be required.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;WORK LOCATION&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Remote, U.S.-based role. Eastern or Central time zones are preferred locations.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Our company complies with all local/state regulations in regard to displaying salary ranges. If required, the salary range(s) are displayed below and are specifically for those potential hires who will perform work in or reside in the location(s) listed, if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), for example.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Salary Range&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;$74,500—$88,000 USD&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;Altera is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;em&gt;If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at:&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;&lt;em&gt;HR.Recruiting@AlteraHealth.com&lt;/em&gt;&lt;/strong&gt;&lt;/p&gt;

Altera Digital Health

navigation.mission