Amplifon is a global leader in hearing care solutions, specialising in providing personalised hearing aids and services to improve the quality of life for people with hearing loss. The company operates a vast network of hearing care professionals who offer expert consultations, advanced hearing tests, and customised hearing aid fittings. Amplifon’s ultimate mission is to empower individuals with hearing loss to rediscover all the emotions of sound. Their purpose is to make a positive impact on people’s lives by offering innovative hearing solutions and exceptional care that help clients hear better, connect more deeply with the world around them, and live fuller lives.


Retail & Consumer Goods

Amplifon Group

We empower people to rediscover all the emotions of sound

Science & Healthcare

You must have a relevant degree, solid recruiting experience, fluency in English and German, strong networking abilities, and a focus on client needs and continuous improvement.

You will partner with EMEA hiring managers, source and interview candidates, manage relationships, and recommend recruitment strategies to support long-term company growth.

Consulting

People, HR & Administration

Hamburg

<div>
 Who we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale, give back the joy of hearing, feeling and living to thousands of people across the world.At Amplifon, we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it's only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.Who we are looking for Join Amplifon's international HR team and help shape the future of an exciting industry at the intersection of Retail and Med Tech.We are looking for a talented and committed Senior Recruiter based in Hamburg, Germany, for our Corporate and EMEA Talent Acquisition Team to play a critical role in managing Amplifon's growth.Your tasks: 
 <ul>
 <li>Partner with EMEA hiring managers to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment</li>
 <li>Must be able to understand how to recruit passive candidates and possess the mentality to match with our values rather than sell a role</li>
 <li>Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios</li>
 <li>Recommend ideas and strategies related to recruitment of talent that will contribute to the long-range growth of the company</li>
 <li>Interview candidates within the framework of the position specification and our Leadership Model. Possess strong ability to screen, interview and prepare a candidate slate within an appropriate and consistent timeline</li>
 <li>Participate in special projects, including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for senior-level openings</li>
 </ul> Your profile: 
 <ul>
 <li>University Degree in Work and Organizational Psychology, Business, Economics or related studies. An MSc in Human Resources degree will be highly appreciated</li>
 <li>Solid Corporate and/or Search Firm progressive recruiting experience, including sourcing and full life cycle recruiting</li>
 <li>Experience in international environment working in structured companies where Talent Acquisition is a best practice</li>
 <li>Must be fluent in English and German. A third language is highly appreciated</li>
 <li>Comfortable with ambiguity and working in a nonhierarchical, fast-paced environment</li>
 <li>Client focus and commitment to continuous improvement; must pursue conscious cost-containment efforts in recruiting, continually seek new sourcing options, and develop creative approaches to delivering candidates to the customer</li>
 <li>Ability to proactively network and establish effective working relationships</li>
 <li>Organizational and negotiation skills, with a keen focus on delivering business results, used to balance high quality long-term achievements and quick-wins</li>
 <li>Ability to work independently and as part of a team</li>
 <li>Deep intellectual curious and ability to question conventional wisdom</li>
 <li>Demonstrates high degree of ownership and accountability</li>
 <li>Ability to influence and work effectively with key cross-functional stakeholders and senior leadership team across the organization.</li>
 </ul> Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybryd working policy, allowing employees to work 9 days/month remotely.
</div>


 Who we are Amplifon is an Italian multinational company and the global leader in hearing care solutions and services for retail expertise, customization and consumer care. More than 20,000 professionals every day in a network of 9,500 points of sale, give back the joy of hearing, feeling and living to thousands of people across the world.At Amplifon, we believe people are the most important component of our success. Thanks to our best-in-class Hearing Care Professionals and front and back office Teams, we are able to put the everyday taps, pops and splashes back into the lives of our customers. We believe that it's only through strong investment in talent engagement, continuous professional development, support and recognition that our people can exceed every limit and build a fulfilling career.Who we are looking for Join Amplifon's international HR team and help shape the future of an exciting industry at the intersection of Retail and Med Tech.We are looking for a talented and committed Senior Recruiter based in Hamburg, Germany, for our Corporate and EMEA Talent Acquisition Team to play a critical role in managing Amplifon's growth.Your tasks:
 
  Partner with EMEA hiring managers to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment
  Must be able to understand how to recruit passive candidates and possess the mentality to match with our values rather than sell a role
  Build and maintain network of potential candidates through pro-active market research and on-going relationship management; conducts in-depth interviews of potential candidates, demonstrating ability to anticipate hiring manager preferences through high offer-to-interview ratios
  Recommend ideas and strategies related to recruitment of talent that will contribute to the long-range growth of the company
  Interview candidates within the framework of the position specification and our Leadership Model. Possess strong ability to screen, interview and prepare a candidate slate within an appropriate and consistent timeline
  Participate in special projects, including assessment of best practices in interviewing techniques, leveraging of internal sources of talent and identification of top performers for senior-level openings
  Your profile:
 
  University Degree in Work and Organizational Psychology, Business, Economics or related studies. An MSc in Human Resources degree will be highly appreciated
  Solid Corporate and/or Search Firm progressive recruiting experience, including sourcing and full life cycle recruiting
  Experience in international environment working in structured companies where Talent Acquisition is a best practice
  Must be fluent in English and German. A third language is highly appreciated
  Comfortable with ambiguity and working in a nonhierarchical, fast-paced environment
  Client focus and commitment to continuous improvement; must pursue conscious cost-containment efforts in recruiting, continually seek new sourcing options, and develop creative approaches to delivering candidates to the customer
  Ability to proactively network and establish effective working relationships
  Organizational and negotiation skills, with a keen focus on delivering business results, used to balance high quality long-term achievements and quick-wins
  Ability to work independently and as part of a team
  Deep intellectual curious and ability to question conventional wisdom
  Demonstrates high degree of ownership and accountability
  Ability to influence and work effectively with key cross-functional stakeholders and senior leadership team across the organization.
  Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybryd working policy, allowing employees to work 9 days/month remotely.


Corporate & EMEA Senior Recruiter (m/f/d) - Amplifon Group

Corporate & EMEA Senior Recruiter (m/f/d)

You need 4+ years in iOS development with Swift, knowledge of UIKit, Auto Layout, concurrency, and design patterns. Strong problem-solving skills, attention to detail, and B2 English proficiency required.

You will design, develop, and maintain native iOS apps, collaborate with teams to translate requirements into code, troubleshoot issues, and ensure high code quality and performance.

Software Engineering

Product

Milan

<div>
 Who we are looking forWe are currently seeking a strongly motivated iOS Mobile developer that will work remotely but based in Italy. We would expect the successful candidate to have proven working experience in mobile applications development in order to join our team.In AmplifonX, we design and develop applications for a wide range of customer base, starting from our health care professionals to our health care technicians, and finally products designed for our clients. Several applications that help in the hearing loss diagnostics, other products that raise the awareness of audiological health, and finally the main application that is used on a day-to-day basis to manage the personal hearing-aid. We aspire to building applications using modern state of the art development technologies and frameworks, in both native and hybrid development environments. We never compromise on code quality and application performance. These efforts yield amazing products, with a real-life changing impact on our customers, and re-shape the audiological industry standards.Joining our team, you will be working alongside other developers, product owners, and various stakeholders working on different layers of the applications' structure and delivery. Therefore, a commitment to collaborative problem solving, sophisticated design, and a keen eye for details is essential.You will be working with individuals who are passionate about technology and healthcare, designing and delivering the most innovative products in the Audiology Industry.Main responsibilities 
 <ul>
 <li>Design, develop, and maintain native iOS applications that meet user requirements and business objectives.</li>
 <li>Collaborate with product owners, designers, and other developers to translate concepts and requirements into high-quality efficient code.</li>
 <li>Work independently and take ownership of tasks, demonstrating a high level of autonomy.</li>
 <li>Identify and fix bugs and performance bottlenecks.</li>
 <li>Maintain code quality, organization, and automatization.</li>
 </ul> What you'll needRequired 
 <ul>
 <li>At least 4 years experience developing native iOS mobile Applications.</li>
 <li>Proficiency in iOS development using Swift programming language.</li>
 <li>Excellent knowledge of iOS frameworks such as UIKit, Core Animation, Core Graphics.</li>
 <li>Experience with Auto Layout and responsive design principles.</li>
 <li>Write clean, efficient, and well-documented code while adhering to best coding practices.</li>
 <li>Strong understanding of iOS concurrency techniques.</li>
 <li>Experience in functional, asynchronous, object-oriented, and protocol-oriented programming.</li>
 </ul> Nice to have 
 <ul>
 <li>Familiarity with Objective-C e/o SwiftUI.</li>
 <li>Familiarity with design patterns and clean code principles.</li>
 <li>Familiarity with modern iOS frameworks like combine, Swift Concurrency.</li>
 <li>Ability to diagnose and resolve performance bottlenecks and memory management issues.</li>
 <li>A proactive and self-motivated approach to learning and staying up to date with the latest mobile development trends and best practices.</li>
 <li>Degree in Computer Science/Engineering or equivalent experience.</li>
 </ul> Personal/Organisational skills 
 <ul>
 <li>A passion for the mobile technologies.</li>
 <li>Enthusiasm, fast learning, strong problem-solving skills.</li>
 <li>Ability to work on multiple projects, under deadline pressure.</li>
 <li>Great attention to details.</li>
 <li>B2 level English proficiency.</li>
 <li>Good communication and relational skills.</li>
 </ul> Commitment &amp; contractFull-time, permanentLocationFull remote working. Based in Italy. Willing to travel, most of the time within the Italian territory.
</div>


 Who we are looking forWe are currently seeking a strongly motivated iOS Mobile developer that will work remotely but based in Italy.  We would expect the successful candidate to have proven working experience in mobile applications development in order to join our team.In AmplifonX, we design and develop applications for a wide range of customer base, starting from our health care professionals to our health care technicians, and finally products designed for our clients.  Several applications that help in the hearing loss diagnostics, other products that raise the awareness of audiological health, and finally the main application that is used on a day-to-day basis to manage the personal hearing-aid.  We aspire to building applications using modern state of the art development technologies and frameworks, in both native and hybrid development environments. We never compromise on code quality and application performance. These efforts yield amazing products, with a real-life changing impact on our customers, and re-shape the audiological industry standards.Joining our team, you will be working alongside other developers, product owners, and various stakeholders working on different layers of the applications' structure and delivery. Therefore, a commitment to collaborative problem solving, sophisticated design, and a keen eye for details is essential.You will be working with individuals who are passionate about technology and healthcare, designing and delivering the most innovative products in the Audiology Industry.Main responsibilities 
 
  Design, develop, and maintain native iOS applications that meet user requirements and business objectives.
  Collaborate with product owners, designers, and other developers to translate concepts and requirements into high-quality efficient code.
  Work independently and take ownership of tasks, demonstrating a high level of autonomy.
  Identify and fix bugs and performance bottlenecks.
  Maintain code quality, organization, and automatization.
  What you'll needRequired 
 
  At least 4 years experience developing native iOS mobile Applications.
  Proficiency in iOS development using Swift programming language.
  Excellent knowledge of iOS frameworks such as UIKit, Core Animation, Core Graphics.
  Experience with Auto Layout and responsive design principles.
  Write clean, efficient, and well-documented code while adhering to best coding practices.
  Strong understanding of iOS concurrency techniques.
  Experience in functional, asynchronous, object-oriented, and protocol-oriented programming.
  Nice to have 
 
  Familiarity with Objective-C e/o SwiftUI.
  Familiarity with design patterns and clean code principles.
  Familiarity with modern iOS frameworks like combine, Swift Concurrency.
  Ability to diagnose and resolve performance bottlenecks and memory management issues.
  A proactive and self-motivated approach to learning and staying up to date with the latest mobile development trends and best practices.
  Degree in Computer Science/Engineering or equivalent experience.
  Personal/Organisational skills 
 
  A passion for the mobile technologies.
  Enthusiasm, fast learning, strong problem-solving skills.
  Ability to work on multiple projects, under deadline pressure.
  Great attention to details.
  B2 level English proficiency.
  Good communication and relational skills.
  Commitment & contractFull-time, permanentLocationFull remote working. Based in Italy. Willing to travel, most of the time within the Italian territory.


Global Mobile Development Specialist iOS - Amplifon Group

Italy

Global Mobile Development Specialist iOS

You need relevant vocational training or experience in service, strong customer focus, excellent communication skills, teamwork spirit, organization talent, flexibility, and responsibility.

You will conduct hearing tests, provide tailored solutions, manage customer relationships, organize marketing events, maintain customer data, and assist with scheduling and inventory management.

Customer Relations

Sales & Business Development

<div>
 Verstärke unser Team in unseren Fachgeschäften alsKundenberater (m/w/d) in MünchenDeine Aufgaben: 
 <ul>
 <li>Unsere Kunden stehen für dich im Mittelpunkt, in serviceorientierten Verkaufs- und Beratungsgesprächen führst du Hörtests durch und bietest individuelle Lösungen an</li>
 <li>Du setzt unsere Verkaufsroutinen exzellent um und sorgst mit optimalen Prozessen im Fachgeschäft für ein einzigartiges Kundenerlebnis</li>
 <li>Du unterstützt unsere Kunden laufend bei der Pflege ihrer Hörsysteme, berätst zu Zubehörartikeln und baust dadurch langjährige Kundenbeziehungen auf</li>
 <li>Du nutzt unsere Bestandskundendaten für die telefonische Ansprache unserer Kunden und organisierst lokale Marketingaktionen (z.B. Markttage und Gesundheitsmessen)</li>
 <li>Als Datenjongleur arbeitest du sorgfältig und hältst alle Kundeninformationen auf dem neusten Stand</li>
 <li>Im Rahmen der Fachgeschäftsorganisation unterstützt du bei der Einsatzplanung, pflegst den Kalender und übernimmst das Bestell- und Lagermanagement</li>
 </ul> Dein Profil: 
 <ul>
 <li>Du hast eine abgeschlossene Ausbildung als Arzthelfer (m/w/d), Verkäufer (m/w/d), Hotelfachmann (m/w/d), Restaurantfachmann (m/w/d), Flugbegleiter (m/w/d) oder verfügst über mehrjährige Erfahrung im Dienstleistungssektor</li>
 <li>Du handelst stets kundenorientiert und hast Freude an Beratung und Verkauf</li>
 <li>Kommunikationsstärke, Überzeugungsfähigkeit und Empathie zeichnen dich aus</li>
 <li>Die Arbeit im Team bringt dir Spaß und du setzt dich für den gemeinsamen Erfolg ein</li>
 <li>Du bist ein Organisationstalent und bringst hohe Flexibilität und Verantwortungsbewusstsein mit</li>
 </ul> Was wir dir bieten: 
 <ul>
 <li>Spannende und vielfältige Aufgaben in einem kontinuierlich wachsenden Unternehmen im internationalen Umfeld</li>
 <li>Flexibel geregelte Arbeitszeiten mit Möglichkeiten zur Teilzeitarbeit und Job Sharing sowie mit 30 Urlaubstagen</li>
 <li>Attraktives Vergütungs- und Bonuspaket sowie zusätzliche Leistungen inkl. Zuschuss zur betrieblichen Altersvorsorge und Kinderbetreuung</li>
 <li>Individuelle Karriereplanung und maßgeschneiderte Aus- und Weiterbildungsmöglichkeiten mit vollständiger Kostenübernahme u.a. Meisterförderung</li>
 <li>Ein umfassendes Einarbeitungsprogramm, Aus- und Weiterbildungsmöglichkeiten und vielseitige E-Learning-Angebote</li>
 <li>Eine leistungsfördernde, dynamische Unternehmenskultur, bei der der persönliche Beitrag im Vordergrund steht</li>
 <li>Individuelle Karriereplanung sowie Möglichkeit zum Wechsel in deine Wunschregion</li>
 </ul> Haben wir dein Interesse geweckt?Dann bewirb dich direkt mit deinen vollständigen Unterlagen im pdf-Format unter Angabe deinesmöglichen Eintrittstermins und deiner Gehaltsvorstellung unter "Jetzt bewerben!".Recruiting Teamde-bewerbungen@amplifon.comAmplifon Deutschland GmbHZirkusweg 4-6, 20359 Hamburg20359 Hamburgwww.careers.amplifon.com/deutschland
</div>


 Verstärke unser Team in unseren Fachgeschäften alsKundenberater (m/w/d) in MünchenDeine Aufgaben:
 
  Unsere Kunden stehen für dich im Mittelpunkt, in serviceorientierten Verkaufs- und Beratungsgesprächen führst du Hörtests durch und bietest individuelle Lösungen an
  Du setzt unsere Verkaufsroutinen exzellent um und sorgst mit optimalen Prozessen im Fachgeschäft für ein einzigartiges Kundenerlebnis
  Du unterstützt unsere Kunden laufend bei der Pflege ihrer Hörsysteme, berätst zu Zubehörartikeln und baust dadurch langjährige Kundenbeziehungen auf
  Du nutzt unsere Bestandskundendaten für die telefonische Ansprache unserer Kunden und organisierst lokale Marketingaktionen (z.B. Markttage und Gesundheitsmessen)
  Als Datenjongleur arbeitest du sorgfältig und hältst alle Kundeninformationen auf dem neusten Stand
  Im Rahmen der Fachgeschäftsorganisation unterstützt du bei der Einsatzplanung, pflegst den Kalender und übernimmst das Bestell- und Lagermanagement
  Dein Profil:
 
  Du hast eine abgeschlossene Ausbildung als Arzthelfer (m/w/d), Verkäufer (m/w/d), Hotelfachmann (m/w/d), Restaurantfachmann (m/w/d), Flugbegleiter (m/w/d) oder verfügst über mehrjährige Erfahrung im Dienstleistungssektor
  Du handelst stets kundenorientiert und hast Freude an Beratung und Verkauf
  Kommunikationsstärke, Überzeugungsfähigkeit und Empathie zeichnen dich aus
  Die Arbeit im Team bringt dir Spaß und du setzt dich für den gemeinsamen Erfolg ein
  Du bist ein Organisationstalent und bringst hohe Flexibilität und Verantwortungsbewusstsein mit
  Was wir dir bieten:
 
  Spannende und vielfältige Aufgaben in einem kontinuierlich wachsenden Unternehmen im internationalen Umfeld
  Flexibel geregelte Arbeitszeiten mit Möglichkeiten zur Teilzeitarbeit und Job Sharing sowie mit 30 Urlaubstagen
  Attraktives Vergütungs- und Bonuspaket sowie zusätzliche Leistungen inkl. Zuschuss zur betrieblichen Altersvorsorge und Kinderbetreuung
  Individuelle Karriereplanung und maßgeschneiderte Aus- und Weiterbildungsmöglichkeiten mit vollständiger Kostenübernahme u.a. Meisterförderung
  Ein umfassendes Einarbeitungsprogramm, Aus- und Weiterbildungsmöglichkeiten und vielseitige E-Learning-Angebote
  Eine leistungsfördernde, dynamische Unternehmenskultur, bei der der persönliche Beitrag im Vordergrund steht
  Individuelle Karriereplanung sowie Möglichkeit zum Wechsel in deine Wunschregion
  Haben wir dein Interesse geweckt?Dann bewirb dich direkt mit deinen vollständigen Unterlagen im pdf-Format unter Angabe deinesmöglichen Eintrittstermins und deiner Gehaltsvorstellung unter "Jetzt bewerben!".Recruiting Teamde-bewerbungen@amplifon.comAmplifon Deutschland GmbHZirkusweg 4-6, 20359 Hamburg20359 Hamburgwww.careers.amplifon.com/deutschland


Kundenberater (m/w/d) in München - Amplifon Group

Kundenberater (m/w/d) in München

You should have 7+ years in CRM, a relevant degree, strong data skills, experience in customer-oriented environments, and the ability to implement best practices while managing multiple projects.

You will define and execute CRM strategies, monitor performance metrics, enhance team skills, and collaborate on innovative projects to boost customer engagement and ROI.

Marketing

<div>
 Amplifon is the global leader in the hearing care retail industry. Since 1950 we've been changing the lives of millions of customers all around the world. And though we are a global company that's constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.More than 20,000 professionals every day in a network of 9,500 points of sales, spread throughout 26 countries and 5 continents, give back the joy of hearing, feeling and living to thousands of people across the world.What we are looking forDirectly reporting into our Global CRM Associate Director you will think Global through acting Local, driving an harmonized Customer driven culture across the Company, envisioning the complete end-to-end customer journey and all client-focused initiatives from ideation through development and execution.Key Responsibilities: 
 <ul>
 <li>Strategy Set up: contribute in defining the CRM strategic framework across all customer journey and multiple channels in order to guarantee the achievement of objectives such as engagement, reactivation, conversion into purchase and repurchase of the customer base</li>
 <li>Country Go To Market: cascading CRM innovative initiatives in the countries and supporting the correct execution</li>
 <li>Continuous Optimization: through continuous performance monitoring, identify all elements of boost performance across the conversion funnel to ensure constant maximization of the ROI and the contribution of CRM to total revenues</li>
 <li>Monitoring: constantly monitor CRM performance, quantify growth opportunities, develop business case and what if scenario, verify the correct coverage of CRM management on the DB and maximize the ROI per channel (DM, Digital, CC, store)</li>
 <li>Fertilizing CRM skills in countries, upskilling of people capabilities, innovating culture and operating models through a continuous proposal of 'how of doing' alternatives in the delivery of CRM strategies and creating a CRM Community across the countries</li>
 <li>Collaborate with the key stakeholders in the global and local marketing department to launch innovative projects, supporting the integration, testing and launch phases.</li>
 <li>Support in fully leveraging and disclosing the use of a "stack" of enablers in service of CRM (Customer Segmentation, CVM Journeys Programs, Marketing Automation, Analytics)</li>
 </ul> What you'll need 
 <ul>
 <li>Previous experience (at least 7 years) within the CRM area, ideally with international scope</li>
 <li>University degree required (B&amp;A, marketing, communication, management engineering)</li>
 <li>Knowledge of marketing and CRM best practices, processes and tools in highly customer oriented organizations</li>
 <li>Attitude for band KPI monitoring, strong experience working with data and analytics</li>
 <li>Significant experience in dynamic, business and customer-oriented environments, CX management and marketing performance</li>
 <li>High standard of work ethic, business acumen, customer understanding and relationship skills</li>
 <li>Ability to work with sales and cross - functional teams</li>
 <li>Ability to develop and implement CRM best practices</li>
 <li>Strong entrepreneurial approach, "get things done" attitude</li>
 <li>Strategic thinker but also hands on manager able to handle multiple projects and priorities simultaneously</li>
 <li>Fluency in English</li>
 </ul> Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybryd working policy, allowing employees to work 9 days/month remotely.Workplace: Via Ripamonti 133, 20141, Milan (Italy)
</div>


 Amplifon is the global leader in the hearing care retail industry. Since 1950 we've been changing the lives of millions of customers all around the world. And though we are a global company that's constantly growing, we have a start-up approach and strive for innovation every day. We take pride in setting the standard for our industry and constantly challenge and improve the customer and employee experience.More than 20,000 professionals every day in a network of 9,500 points of sales, spread throughout 26 countries and 5 continents, give back the joy of hearing, feeling and living to thousands of people across the world.What we are looking forDirectly reporting into our Global CRM Associate Director you will think Global through acting Local, driving an harmonized Customer driven culture across the Company, envisioning the complete end-to-end customer journey and all client-focused initiatives from ideation through development and execution.Key Responsibilities:
 
  Strategy Set up: contribute in defining the CRM strategic framework across all customer journey and multiple channels in order to guarantee the achievement of objectives such as engagement, reactivation, conversion into purchase and repurchase of the customer base
  Country Go To Market: cascading CRM innovative initiatives in the countries and supporting the correct execution
  Continuous Optimization: through continuous performance monitoring, identify all elements of boost performance across the conversion funnel to ensure constant maximization of the ROI and the contribution of CRM to total revenues
  Monitoring: constantly monitor CRM performance, quantify growth opportunities, develop business case and what if scenario, verify the correct coverage of CRM management on the DB and maximize the ROI per channel (DM, Digital, CC, store)
  Fertilizing CRM skills in countries, upskilling of people capabilities, innovating culture and operating models through a continuous proposal of 'how of doing' alternatives in the delivery of CRM strategies and creating a CRM Community across the countries
  Collaborate with the key stakeholders in the global and local marketing department to launch innovative projects, supporting the integration, testing and launch phases.
  Support in fully leveraging and disclosing the use of a "stack" of enablers in service of CRM (Customer Segmentation, CVM Journeys Programs, Marketing Automation, Analytics)
  What you'll need
 
  Previous experience (at least 7 years) within the CRM area, ideally with international scope
  University degree required (B&A, marketing, communication, management engineering)
  Knowledge of marketing and CRM best practices, processes and tools in highly customer oriented organizations
  Attitude for band KPI monitoring, strong experience working with data and analytics
  Significant experience in dynamic, business and customer-oriented environments, CX management and marketing performance
  High standard of work ethic, business acumen, customer understanding and relationship skills
  Ability to work with sales and cross - functional teams
  Ability to develop and implement CRM best practices
  Strong entrepreneurial approach, "get things done" attitude
  Strategic thinker but also hands on manager able to handle multiple projects and priorities simultaneously
  Fluency in English
  Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer a hybryd working policy, allowing employees to work 9 days/month remotely.Workplace: Via Ripamonti 133, 20141, Milan (Italy)


Global CRM Manager - Amplifon Group

Global CRM Manager

You should be pursuing a degree in relevant fields, fluent in Italian and English, proactive, organized, skilled in communication and Microsoft Office, and understand instructional design principles.

You will develop onboarding content, design learner experiences, gather training data, create visual aids, and support communication campaigns to enhance engagement and awareness.

<div>
 Global Sales Organization and Capabilities Internship | starting date: September 2024 | 6 months | Milan Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 9,500 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "Top Employer 2024" in Europe, the United States, and New Zealand by the Top Employers Institute.For our office in Milan, Amplifon is looking for a talented person to join our Global Sales &amp; Organization Team.You will have the opportunity to be directly involved in an exciting project: On boarding Area Managers!Does the opportunity sound interesting to you? We consider interns as responsible team members who can have an impact starting from the day 1.You'll be in charge of supporting end-to-end the Development of a Managerial Onboarding Learning Journey, bycollaborating with the team to create engaging and innovative training materials and design visually appealing presentations, workbooks, e-learning modules, and other onboarding resources.Your main areas of focus will be: 
 <ul>
 <li>Content Development: 
 <ul>
 <li>Be ready to take part into Design Workshop and Cross Functional meetings, with the objective to collect and consolidate all the information to integrate in the on boarding contents</li>
 <li>Help in creating and curating content that supports the onboarding process, ensuring it is comprehensive and aligned with company and department standards</li>
 </ul></li>
 </ul>
 <ul>
 <li>Learner's Experience Design: 
 <ul>
 <li>Research best practices and trends in training and development for management roles to make sure we make the STEP UP in terms of learning experience</li>
 <li>Create infographics, reflect, flowcharts, and other visual aids to enhance the onboarding experience, in consistency with the company and function's branding/visual guideline</li>
 </ul></li>
 </ul>
 <ul>
 <li>Impact Measurement and Communication: 
 <ul>
 <li>Support the team in gather training data, build analysis and create data visualization charts</li>
 <li>Support in defining communication campaigns and developing communication assets to stimulate buzz, create awareness and engagement around this and other connected programs to all level of the company (final learners, Stakeholders, Training Community)</li>
 <li>Create engaging activities leveraging technologies (Kahoot, Mentimiter, ...) for existing programs/ new ones</li>
 </ul></li>
 </ul> You are the right person if you: 
 <ul>
 <li>Have a background in Currently pursuing or recently completed a degree in Management, Economics, Human Resources, Education, Marketing &amp; Communication</li>
 <li>Are Fluent in Italian and English and would like to work with multicultural teams</li>
 <li>Are open to learning and you have a proactive attitude</li>
 <li>Like to work with people, interacting, speaking, and presenting to a diversified group of people, with strong written and verbal communication skills</li>
 <li>Have Excellent organizational skills and attention to detail</li>
 <li>Are used to work with graphic design tools (e.g., Canva) and possess an excellent command of Microsoft Office Suite (Powerpoint, Excel, Word, Teams,..)</li>
 <li>Have Basic understanding of instructional design principles and adult learning theories</li>
 </ul> Curious about who you'll be working with? Take a peek at the manager's profile here: @Alessio BiancheriWhat else?Besides the challenging and interesting opportunity, we offer: 
 <ul>
 <li>6 months internship in our Global Headquarters located in Via Giuseppe Ripamonti 133.</li>
 <li>Competitive monthly reimbursement.</li>
 <li>Full time experience.</li>
 <li>Smartworking? YES! Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer employees the possibility to work 9 days/month remotely.</li>
 <li>Free access to the company restaurant.</li>
 <li>Complete access to our LinkedIn Learning platform to develop your skills through personalized contents.</li>
 </ul> Are you ready to embark on a journey and amplify your potential? Do you want to make more possible? Apply now!
</div>


 Global Sales Organization and Capabilities Internship | starting date: September 2024 | 6 months | Milan Amplifon is an Italian multinational company and the global leader in hearing care solutions and services. With over 20,000 professionals and a network of 9,500 points of sale in 26 countries, Amplifon helps people rediscover the emotions of sound. The company values people as the key to its success, offering growth opportunities in a multicultural and international environment. Amplifon has been recognized as a "Top Employer 2024" in Europe, the United States, and New Zealand by the Top Employers Institute.For our office in Milan, Amplifon is looking for a talented person to join our Global Sales & Organization Team.You will have the opportunity to be directly involved in an exciting project: On boarding Area Managers!Does the opportunity sound interesting to you? We consider interns as responsible team members who can have an impact starting from the day 1.You'll be in charge of supporting end-to-end the Development of a Managerial Onboarding Learning Journey, bycollaborating with the team to create engaging and innovative training materials and design visually appealing presentations, workbooks, e-learning modules, and other onboarding resources.Your main areas of focus will be:
 
  Content Development: 
   
    Be ready to take part into Design Workshop and Cross Functional meetings, with the objective to collect and consolidate all the information to integrate in the on boarding contents
    Help in creating and curating content that supports the onboarding process, ensuring it is comprehensive and aligned with company and department standards
   
 
 
  Learner's Experience Design: 
   
    Research best practices and trends in training and development for management roles to make sure we make the STEP UP in terms of learning experience
    Create infographics, reflect, flowcharts, and other visual aids to enhance the onboarding experience, in consistency with the company and function's branding/visual guideline
   
 
 
  Impact Measurement and Communication: 
   
    Support the team in gather training data, build analysis and create data visualization charts
    Support in defining communication campaigns and developing communication assets to stimulate buzz, create awareness and engagement around this and other connected programs to all level of the company (final learners, Stakeholders, Training Community)
    Create engaging activities leveraging technologies (Kahoot, Mentimiter, ...) for existing programs/ new ones
   
  You are the right person if you:
 
  Have a background in Currently pursuing or recently completed a degree in Management, Economics, Human Resources, Education, Marketing & Communication
  Are Fluent in Italian and English and would like to work with multicultural teams
  Are open to learning and you have a proactive attitude
  Like to work with people, interacting, speaking, and presenting to a diversified group of people, with strong written and verbal communication skills
  Have Excellent organizational skills and attention to detail
  Are used to work with graphic design tools (e.g., Canva) and possess an excellent command of Microsoft Office Suite (Powerpoint, Excel, Word, Teams,..)
  Have Basic understanding of instructional design principles and adult learning theories
  Curious about who you'll be working with? Take a peek at the manager's profile here: @Alessio BiancheriWhat else?Besides the challenging and interesting opportunity, we offer: 
 
  6 months internship in our Global Headquarters located in Via Giuseppe Ripamonti 133.
  Competitive monthly reimbursement.
  Full time experience.
  Smartworking? YES! Amplifon is working on boosting a Winning Culture that will lead our employees towards the future, starting from the improvement of our Winning Workplace. Aligned to this goal, we offer employees the possibility to work 9 days/month remotely.
  Free access to the company restaurant.
  Complete access to our LinkedIn Learning platform to develop your skills through personalized contents.
  Are you ready to embark on a journey and amplify your potential? Do you want to make more possible? Apply now!


Amplifon Group

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