AnyDesk was founded in Germany in 2014. Its unique remote access software has been downloaded by more than 800 million times by users worldwide. The software is based on the company’s unique proprietary codec, DeskRT, that allows for virtually latency-free collaboration whether you’re down the hall or on the other side of the world. AnyDesk is one of the 50 fastest-growing businesses in Germany and its technology is trusted by millions of people and more than 180,000 customers in 190 countries, including world-renowned Fortune 500 brands.



Technology

AnyDesk Software 

You need strong communication skills, technical support experience, knowledge of OS, problem-solving abilities, team management experience, and cultural competence across diverse teams.

You will lead a Technical Support team, manage escalations, ensure customer satisfaction, identify process improvements, and develop best practices for recurring technical issues.

Lisbon

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   Lisbon, Portugal
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   Customer Experience
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   Full-time
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 <p></p> 
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     <h4 class="jobSectionHeader"><b>About Us</b></h4> 
     <br> AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
     <br> 
     <br> <b>Join us in shaping the future of software technology!</b>
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  <p><br> </p>
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    <h4 class="jobSectionHeader"><b>What we are looking for:</b></h4> 
    <p> To support us on our mission, we are looking for a talented and highly ambitious Team Lead for our Technical Support Team. As a Team Lead Technical Support at AnyDesk, you will be responsible for overseeing a team of Technical Support Associates, ensuring they provide exceptional technical assistance for our remote access software. You will focus on managing team performance, responding to escalated technical inquiries and requests, troubleshooting complex technical issues, and ensuring timely solutions to maintain high levels of customer satisfaction.</p> 
    <p> You will work in an international environment to achieve common goals and objectives. This is an excellent opportunity for someone who has experience in technical support management and is passionate about leading a team to deliver exceptional service to customers. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position.</p> 
    <ul> 
     <ul>
      <li>Lead and manage a team of Technical Support Associates, providing guidance and support</li> 
      <li>Act as the primary escalation point for technical issues and support customers throughout their technical journey</li> 
      <li>Ensure optimal adoption, scaling, and overall customer satisfaction/loyalty across the team</li> 
      <li>Help identify improvement potential of existing processes and recreating them</li> 
      <li>Collaborate within and outside of your team to support broader business objectives</li> 
      <li>Develop best practices for recurring technical problems, together with your team</li>
     </ul>
    </ul>
    <br> 
    <p> </p>
    <h4 class="jobSectionHeader"><b>Basic Qualifications:</b></h4> 
    <ul>
     <ul>
      <li>Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal</li> 
      <li>Proven track record of building and maintaining strong technical relationships with clients, ensuring their needs are met and expectations exceeded</li> 
      <li>Skilled in proactive communication, conflict resolution, and technical customer advocacy</li> 
      <li>Previous work experience in a technical support role, ideally in a customer contact-centred environment</li> 
      <li>In-depth knowledge in different operating systems (Windows, macOS, Linux, Android, iOS)</li> 
      <li>Fluency in English is mandatory, any further languages are a plus</li>
     </ul>
    </ul>
    <br> 
    <p> </p>
    <h4 class="jobSectionHeader"><b>Preferred Skills and Experience:</b></h4> 
    <ul>
     <ul>
      <li>Excellent problem-solving skills, hands-on mentality, and a positive attitude towards challenges</li> 
      <li>Experience in developing and executing strategic plans to optimize technical support initiatives, foster relationships, and maximize customer lifetime value</li> 
      <li>Demonstrated ability to identify inefficiencies and implement process improvements to enhance operational efficiency and customer satisfaction</li> 
      <li>Experience in leading and managing a technical support team, with a focus on customer success</li> 
      <li>Possess a deep understanding of both American (NORAM and LATAM) and German business cultures, enabling effective communication and collaboration across diverse teams and stakeholders</li> 
      <li>Cross-cultural competence and the ability to work effectively across different cultural contexts are important qualities for the role</li> 
      <li>Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams</li>
     </ul>
    </ul>
    <br> 
    <p> </p>
    <h4 class="jobSectionHeader"><b>What we offer:</b></h4> 
    <ul>
     <ul>
      <li>Flexible working hours</li> 
      <li>Potential for personal and professional development</li> 
      <li>A fun, creative and supportive team</li> 
      <li>Be part of a fast growing company with a lot of opportunity for advancement</li>
     </ul> 
    </ul> 
    <p><br> Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Specialist.</p>
    <br> 
    <p></p> 
   </div> 
  </div>
 </div>
 <div>
  <div>
   <div>
    <div>
     <div>
      AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
     </div>
    </div>
    <br> 
   </div>
  </div>
 </div>
 <p></p>
 <div> 
 </div>
 <div></div>
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  <div>
   <div>
    <div>
     <h5 class="jobSectionHeader"><b>Vertriebsteam kontaktieren</b></h5> 
    </div>
    <p></p>
    <div>
     <p>1 (647) 695-0597 </p>
    </div>
   </div>
  </div>
 </div>
 <p></p>
 <div>
  <div>
   <div>
    <div>
     <p>At AnyDesk, we want to provide the best experience and most innovative technology to all our users and customers. Our team will be operating on reduced holiday hours during this time.</p>
    </div>
   </div>
  </div>
 </div>
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<p></p>


 
  
   Lisbon, Portugal
   
  
   Customer Experience
   
  
   Full-time
  
   
 
  
 
 
  
   
    
     About Us 
      AnyDesk was founded under the belief that software technology and global connectivity can be a means to improve the way society functions. Today, AnyDesk builds a platform technology to reinvent the internet.
      
      Join us in shaping the future of software technology!
    
   
  
   
  
 
  
   
    What we are looking for: 
     To support us on our mission, we are looking for a talented and highly ambitious Team Lead for our Technical Support Team. As a Team Lead Technical Support at AnyDesk, you will be responsible for overseeing a team of Technical Support Associates, ensuring they provide exceptional technical assistance for our remote access software. You will focus on managing team performance, responding to escalated technical inquiries and requests, troubleshooting complex technical issues, and ensuring timely solutions to maintain high levels of customer satisfaction. 
     You will work in an international environment to achieve common goals and objectives. This is an excellent opportunity for someone who has experience in technical support management and is passionate about leading a team to deliver exceptional service to customers. If you are a self-starter who is detail-oriented, proactive, and enjoys working in a fast-paced environment, we encourage you to apply for this position. 
     
     
      Lead and manage a team of Technical Support Associates, providing guidance and support 
      Act as the primary escalation point for technical issues and support customers throughout their technical journey 
      Ensure optimal adoption, scaling, and overall customer satisfaction/loyalty across the team 
      Help identify improvement potential of existing processes and recreating them 
      Collaborate within and outside of your team to support broader business objectives 
      Develop best practices for recurring technical problems, together with your team
     
    
     
     
    Basic Qualifications: 
    
     
      Very strong ability to listen attentively, apply logic and reason, follow- through, can-do attitude, and exceptional communication skills both written and verbal 
      Proven track record of building and maintaining strong technical relationships with clients, ensuring their needs are met and expectations exceeded 
      Skilled in proactive communication, conflict resolution, and technical customer advocacy 
      Previous work experience in a technical support role, ideally in a customer contact-centred environment 
      In-depth knowledge in different operating systems (Windows, macOS, Linux, Android, iOS) 
      Fluency in English is mandatory, any further languages are a plus
     
    
     
     
    Preferred Skills and Experience: 
    
     
      Excellent problem-solving skills, hands-on mentality, and a positive attitude towards challenges 
      Experience in developing and executing strategic plans to optimize technical support initiatives, foster relationships, and maximize customer lifetime value 
      Demonstrated ability to identify inefficiencies and implement process improvements to enhance operational efficiency and customer satisfaction 
      Experience in leading and managing a technical support team, with a focus on customer success 
      Possess a deep understanding of both American (NORAM and LATAM) and German business cultures, enabling effective communication and collaboration across diverse teams and stakeholders 
      Cross-cultural competence and the ability to work effectively across different cultural contexts are important qualities for the role 
      Strong teamwork and collaboration skills, with the ability to work effectively with cross-functional teams
     
    
     
     
    What we offer: 
    
     
      Flexible working hours 
      Potential for personal and professional development 
      A fun, creative and supportive team 
      Be part of a fast growing company with a lot of opportunity for advancement
      
     
     Are you ready for exciting tasks in an agile work environment with a both professional and collegial atmosphere? Apply now! Your contact person is Minh Anh Cao, Talent Acquisition Specialist.
     
     
    
  
 
 
  
   
    
     
      AnyDesk is an equal opportunities employer. We want to give our employees room to grow, create a fun atmosphere to work in, and offer you the opportunity to produce the most creative, most daring, most exceptional results of your career. That’s exactly why we’re looking for people who enrich us. We do not care about age, gender, sexual orientation, disability, civil status, religion, or ethnicity. We consider all equal and provide equal opportunity to all.
     
    
     
   
  
 
 
  
 
 
 
  
   
    
     Vertriebsteam kontaktieren 
    
    
    
     1 (647) 695-0597 
    
   
  
 
 
 
  
   
    
     At AnyDesk, we want to provide the best experience and most innovative technology to all our users and customers. Our team will be operating on reduced holiday hours during this time.
    
   
  
 



AnyDesk Software

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