Medium

Astroscale is the first private company with a vision to secure the safe and sustainable development of space for the benefit of future generations, and the only company dedicated to on-orbit servicing across all orbits. 

Founded in 2013, Astroscale is developing innovative and scalable solutions across the spectrum of on-orbit servicing, including life extension, in-space situational awareness, end-of-life, and active debris removal, to create sustainable space systems and mitigate the growing and hazardous buildup of debris in space. Astroscale is also defining the economics of on-orbit servicing and working with government and commercial stakeholders to develop norms, regulations, and incentives for the responsible use of space. 

Headquartered in Japan, Astroscale has an international presence with subsidiaries in the United Kingdom, the United States, France, and Israel. Astroscale is a rapidly expanding venture company, working to advance safe and sustainable growth in space and solve a growing environmental concer

Manufacturing & Electronics

Astroscale

Manufacturing

Safe and sustainable development of space for the benefit of future generations

You must excel in supporting Windows 11 and Microsoft 365, have strong customer service skills, and possess IT Support experience. Familiarity with automation, diagnostics, and Azure is desirable.

You will provide 1st and 2nd line IT support, manage user accounts, troubleshoot network issues, maintain inventory, oversee data backups, create training materials, and document systems.

Software Engineering

IT & Cybersecurity

Astroscale UK are seeking a passionate, enthusiastic and multi-disciplined IT Support Engineer to join our growing global IT team. We are looking for someone who is prepared to roll up their sleeves, get through the support workload providing an excellent level of service to the Astroscale teams. This person will also be innovative and creative and can bring new ideas to increase the efficiency and effectiveness of the service we provide. This role will be primarily based around the helpdesk ticketing system to keep track of requests and incidents, escalating to senior members when necessary – you won’t be resetting passwords all day and the work is varied every day. There will be project work and activities outside of the daily ticket grind to keep you motivated and learning. We leverage cloud platforms from AWS and Azure so you will have the opportunity to work with all these systems to some extent. Responsibilities  * Triaging requests, and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other Astroscale systems, escalating 3rd line to Senior Engineers. * Setting up new, and managing existing, user accounts and access rights * Installing updates and patches, managing software systems and being proactive * Configuring laptop builds and making recommendations for improvements * Diagnosing and fixing network problems * Maintaining inventory systems * Managing data backups across our estate * Working with the global IT team to optimise support processes * Developing training materials for Astroscale users * Occasional need to support Astroscale through on-call shifts may be required * Creating and maintaining systems documentation across the Astroscale estate Essential Skills * Great at supporting Microsoft Windows 11 * Microsoft 365 administration – 2+ years’ experience, including Entra ID, Exchange, Teams, and SharePoint administration * Laptop automation & configuration * Customer service focussed * Fantastic written & verbal communication and interpersonal skills * Proven work experience as an IT Support Engineer * Good attention to detail and adherence to standard processes and procedures * Ability to think critically and diagnose software and hardware issues * Ability to manage your workload, effective in prioritising multiple requests Desirable skills * Experience with Intune MDM * Experience with Microsoft Azure * Experience with scripting languages such PowerShell * MacOS management * Experience with managing Meraki infrastructure * An interest in cyber security * Ability to use network diagnosis tools found in Windows/MacOS/Linux * CompTIA or Microsoft certifications * Familiarity with working in an ITIL environment Benefits * Competitive base salary * Opportunity to work with a highly talented, diverse & dynamic international team with cutting edge technology * Flexible working around core hours in a friendly and supportive environment * Hybrid working available (dependent on individual role requirements) * 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday * Life insurance and long-term sick pay * Private healthcare (taxable benefit) * Relocation allowance * New state of the art office and cleanroom facility * Regular social events  Location Astroscale UK (Harwell), with potential for some travel to Astroscale Japan (Tokyo) About Astroscale We aim to deliver cutting edge technologies that will become part of routine commercial space operations by 2030. Astroscale is the first private company with a vision to secure the safe and sustainable development of space for the benefit of future generations, and the only company dedicated to in-orbit servicing across all orbits. Founded in 2013, we are developing innovative and scalable solutions across the spectrum of in-orbit servicing missions, including End of Life services, Active Debris Removal, In-situ Space Situational Awareness and Life Extension Services, to create sustainable space systems and mitigate against the hazardous build-up of debris in space. Astroscale is an Equal Opportunities employer and embraces a diverse workforce. All qualified applicants, including minorities, women and individuals with disabilities are encouraged to apply. Note to recruitment agencies: Astroscale operates a preferred Supplier List, and we do not accept unsolicited agency approaches. Please do not forward candidate CVs or details in response to this advert, or to any Astroscale employee.

Astroscale UK are seeking a passionate, enthusiastic and multi-disciplined IT Support Engineer to join our growing global IT team. We are looking for someone who is prepared to roll up their sleeves, get through the support workload providing an excellent level of service to the Astroscale teams. This person will also be innovative and creative and can bring new ideas to increase the efficiency and effectiveness of the service we provide.This role will be primarily based around the helpdesk ticketing system to keep track of requests and incidents, escalating to senior members when necessary – you won’t be resetting passwords all day and the work is varied every day. There will be project work and activities outside of the daily ticket grind to keep you motivated and learning. We leverage cloud platforms from AWS and Azure so you will have the opportunity to work with all these systems to some extent.Responsibilities  * Triaging requests, and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other Astroscale systems, escalating 3rd line to Senior Engineers. * Setting up new, and managing existing, user accounts and access rights * Installing updates and patches, managing software systems and being proactive * Configuring laptop builds and making recommendations for improvements * Diagnosing and fixing network problems * Maintaining inventory systems * Managing data backups across our estate * Working with the global IT team to optimise support processes * Developing training materials for Astroscale users * Occasional need to support Astroscale through on-call shifts may be required * Creating and maintaining systems documentation across the Astroscale estate      Essential Skills * Great at supporting Microsoft Windows 11 * Microsoft 365 administration – 2+ years’ experience, including Entra ID, Exchange, Teams, and SharePoint administration * Laptop automation & configuration * Customer service focussed * Fantastic written & verbal communication and interpersonal skills * Proven work experience as an IT Support Engineer * Good attention to detail and adherence to standard processes and procedures * Ability to think critically and diagnose software and hardware issues * Ability to manage your workload, effective in prioritising multiple requests      Desirable skills * Experience with Intune MDM * Experience with Microsoft Azure * Experience with scripting languages such PowerShell * MacOS management * Experience with managing Meraki infrastructure * An interest in cyber security * Ability to use network diagnosis tools found in Windows/MacOS/Linux * CompTIA or Microsoft certifications * Familiarity with working in an ITIL environment      Benefits * Competitive base salary * Opportunity to work with a highly talented, diverse & dynamic international team with cutting edge technology * Flexible working around core hours in a friendly and supportive environment * Hybrid working available (dependent on individual role requirements) * 25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday * Life insurance and long-term sick pay * Private healthcare (taxable benefit) * Relocation allowance * New state of the art office and cleanroom facility * Regular social events       LocationAstroscale UK (Harwell), with potential for some travel to Astroscale Japan (Tokyo)About AstroscaleWe aim to deliver cutting edge technologies that will become part of routine commercial space operations by 2030.Astroscale is the first private company with a vision to secure the safe and sustainable development of space for the benefit of future generations, and the only company dedicated to in-orbit servicing across all orbits. Founded in 2013, we are developing innovative and scalable solutions across the spectrum of in-orbit servicing missions, including End of Life services, Active Debris Removal, In-situ Space Situational Awareness and Life Extension Services, to create sustainable space systems and mitigate against the hazardous build-up of debris in space.Astroscale is an Equal Opportunities employer and embraces a diverse workforce. All qualified applicants, including minorities, women and individuals with disabilities are encouraged to apply.Note to recruitment agencies: Astroscale operates a preferred Supplier List, and we do not accept unsolicited agency approaches. Please do not forward candidate CVs or details in response to this advert, or to any Astroscale employee.

IT Support Engineer - Astroscale

Astroscale UK are seeking a passionate, enthusiastic and multi-disciplined IT Support Engineer to join our growing global IT team. We are looking for someone who is prepared to roll up their sleeves, get through the support workload providing an excellent level of service to the Astroscale teams. This person will also be innovative and creative and can bring new ideas to increase the efficiency and effectiveness of the service we provide.&lt;br&gt;&lt;br&gt;This role will be primarily based around the helpdesk ticketing system to keep track of requests and incidents, escalating to senior members when necessary – you won’t be resetting passwords all day and the work is varied every day. There will be project work and activities outside of the daily ticket grind to keep you motivated and learning. We leverage cloud platforms from AWS and Azure so you will have the opportunity to work with all these systems to some extent.&lt;br&gt;&lt;br&gt;Responsibilities &lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Triaging requests, and providing 1st and 2nd line support to a growing user base covering Microsoft O365, AWS and other Astroscale systems, escalating 3rd line to Senior Engineers. &lt;/li&gt;&lt;li&gt;Setting up new, and managing existing, user accounts and access rights&lt;/li&gt;&lt;li&gt;Installing updates and patches, managing software systems and being proactive&lt;/li&gt;&lt;li&gt;Configuring laptop builds and making recommendations for improvements&lt;/li&gt;&lt;li&gt;Diagnosing and fixing network problems&lt;/li&gt;&lt;li&gt;Maintaining inventory systems&lt;/li&gt;&lt;li&gt;Managing data backups across our estate&lt;/li&gt;&lt;li&gt;Working with the global IT team to optimise support processes&lt;/li&gt;&lt;li&gt;Developing training materials for Astroscale users&lt;/li&gt;&lt;li&gt;Occasional need to support Astroscale through on-call shifts may be required&lt;/li&gt;&lt;li&gt;Creating and maintaining systems documentation across the Astroscale estate&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Essential Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Great at supporting Microsoft Windows 11&lt;/li&gt;&lt;li&gt;Microsoft 365 administration – 2+ years’ experience, including Entra ID, Exchange, Teams, and SharePoint administration&lt;/li&gt;&lt;li&gt;Laptop automation &amp;amp; configuration&lt;/li&gt;&lt;li&gt;Customer service focussed&lt;/li&gt;&lt;li&gt;Fantastic written &amp;amp; verbal communication and interpersonal skills&lt;/li&gt;&lt;li&gt;Proven work experience as an IT Support Engineer&lt;/li&gt;&lt;li&gt;Good attention to detail and adherence to standard processes and procedures&lt;/li&gt;&lt;li&gt;Ability to think critically and diagnose software and hardware issues&lt;/li&gt;&lt;li&gt;Ability to manage your workload, effective in prioritising multiple requests&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable skills&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Experience with Intune MDM&lt;/li&gt;&lt;li&gt;Experience with Microsoft Azure&lt;/li&gt;&lt;li&gt;Experience with scripting languages such PowerShell&lt;/li&gt;&lt;li&gt;MacOS management&lt;/li&gt;&lt;li&gt;Experience with managing Meraki infrastructure&lt;/li&gt;&lt;li&gt;An interest in cyber security&lt;/li&gt;&lt;li&gt;Ability to use network diagnosis tools found in Windows/MacOS/Linux&lt;/li&gt;&lt;li&gt;CompTIA or Microsoft certifications&lt;/li&gt;&lt;li&gt;Familiarity with working in an ITIL environment&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Competitive base salary&lt;/li&gt;&lt;li&gt;Opportunity to work with a highly talented, diverse &amp;amp; dynamic international team with cutting edge technology&lt;/li&gt;&lt;li&gt;Flexible working around core hours in a friendly and supportive environment&lt;/li&gt;&lt;li&gt;Hybrid working available (dependent on individual role requirements)&lt;/li&gt;&lt;li&gt;25 days holiday (increasing yearly up to a maximum of 28 days) + 8 days Bank Holiday&lt;/li&gt;&lt;li&gt;Life insurance and long-term sick pay&lt;/li&gt;&lt;li&gt;Private healthcare (taxable benefit)&lt;/li&gt;&lt;li&gt;Relocation allowance&lt;/li&gt;&lt;li&gt;New state of the art office and cleanroom facility&lt;/li&gt;&lt;li&gt;Regular social events &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Location&lt;br&gt;&lt;br&gt;Astroscale UK (Harwell), with potential for some travel to Astroscale Japan (Tokyo)&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Astroscale&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We aim to deliver cutting edge technologies that will become part of routine commercial space operations by 2030.&lt;br&gt;&lt;br&gt;Astroscale is the first private company with a vision to secure the safe and sustainable development of space for the benefit of future generations, and the only company dedicated to in-orbit servicing across all orbits. Founded in 2013, we are developing innovative and scalable solutions across the spectrum of in-orbit servicing missions, including End of Life services, Active Debris Removal, In-situ Space Situational Awareness and Life Extension Services, to create sustainable space systems and mitigate against the hazardous build-up of debris in space.&lt;br&gt;&lt;br&gt;Astroscale is an Equal Opportunities employer and embraces a diverse workforce. All qualified applicants, including minorities, women and individuals with disabilities are encouraged to apply.&lt;br&gt;&lt;br&gt;&lt;em&gt;Note to recruitment agencies: Astroscale operates a preferred Supplier List, and we do not accept unsolicited agency approaches. Please do not forward candidate CVs or details in response to this advert, or to any Astroscale employee.&lt;/em&gt;

Astroscale

navigation.mission

sidebar.links