Remote Work & Wellness Benefits


Parental Leave


Medical, Dental, & Vision Insurance


Generous PTO


Equity


Company-Wide Events & Employee-Led Activities


Large

Default to Action


Hard Work Solves Big Problems


Be Attentive


Never Settle


Attentive® is the leader in conversational commerce, reinventing business-to-consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue, and over 8,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.

Marketing & Advertising

Attentive

You must have 7+ years in BI/data engineering, manage 3+ direct reports, strong SQL skills, data warehousing knowledge, and people management experience.

You will lead a team to deliver high-quality data solutions, build partnerships, and support strategic planning with timely, cost-efficient datasets. Stay current with industry trends and manage fast-moving projects effectively.

Data

Who we areBI at Attentive is a centralized team of engineers and analysts responsible for analyzing large datasets, generating valuable insights, and providing data-driven recommendations to support decision-making.&nbsp;As an Engineering Manager on the BI Engineering team, you will lead a team of high performing engineers to support the organization’s data warehouse, metrics, and reporting needs. You’ll help build and shape the backbone for analytics needs across the organization. You’ll partner with Analysts, Data &amp; ML Engineers, as well as other internal teams to define and shape self-service analytics and a data-driven organization. You’ll also support the relationship between the BI/Analytics teams and Engineering as we build out a world-class data warehouse for our business and clients.Why Attentive needs youBuild cross functional partnerships with data producers and consumers. Guide and influence peer teams to adopt best practices when and where neededPartner with leaders across the team to understand needs to support strategy planning, new initiatives, and ongoing operations. Own ideation and execution of data-driven solutionsOversee a high performing team to meet BI Engineering needs across the organization. Determine roles and responsibilities. Coach team members to higher levels of performance and execution. Manage high priority, fast moving projects with multiple stakeholdersDeliver trusted, timely, cost efficient, &amp; performant datasets &amp; instrumentation answering critical business needsKeep abreast of emerging technologies, best practices, and industry trends in data engineering and software developmentAbout you7+ years in business intelligence/data engineering roles supporting multiple stakeholdersExperience managing and coaching 3+ direct reports for growth and success in a fast paced environmentExceptional written and oral communication skills. Experience building presentations and presenting findings to executive audience. Experience using, writing and optimizing SQL queries in a business environmentStrong working knowledge of data engineering best practices &amp; data warehousing concepts.You are an effective people manager, who can manage high-performing teams, and helps them reach their highest potentialYou have an inherent curiosity and analytic follow-through; you can’t help but ask “why?” and love using data and logic to explore potential solutionsOur scale8,000 brands powered by Attentive sent over 2.2 billion text messages over Cyber Week 2023 (Black Friday/Cyber Monday) representing a growth of 31% from 2022We sent 32 billion SMS messages in 2023, up 32% YoY. That’s an average of 87 million per dayOur production cluster contains over 18,000 containers which serve 200+ servicesOur streaming services process over 80 billion events per monthOur environmentWe have access to Python, Snowflake, SQL, DBTOur data visualization tool is LookerOur product backend is Java and Python microservices coupled with Spark, Kinesis, Airflow, Snowflake, and Postgres, all hosted on AWSOur team supports stakeholders from Client Strategy, Product Management, Sales, Marketing, Finance, Engineering, Designers and the Leadership TeamWe believe our company will win in the long run through product innovation and data-driven decision-making

Who we areBI at Attentive is a centralized team of engineers and analysts responsible for analyzing large datasets, generating valuable insights, and providing data-driven recommendations to support decision-making. As an Engineering Manager on the BI Engineering team, you will lead a team of high performing engineers to support the organization’s data warehouse, metrics, and reporting needs. You’ll help build and shape the backbone for analytics needs across the organization. You’ll partner with Analysts, Data & ML Engineers, as well as other internal teams to define and shape self-service analytics and a data-driven organization. You’ll also support the relationship between the BI/Analytics teams and Engineering as we build out a world-class data warehouse for our business and clients.Why Attentive needs youBuild cross functional partnerships with data producers and consumers. Guide and influence peer teams to adopt best practices when and where neededPartner with leaders across the team to understand needs to support strategy planning, new initiatives, and ongoing operations. Own ideation and execution of data-driven solutionsOversee a high performing team to meet BI Engineering needs across the organization. Determine roles and responsibilities. Coach team members to higher levels of performance and execution. Manage high priority, fast moving projects with multiple stakeholdersDeliver trusted, timely, cost efficient, & performant datasets & instrumentation answering critical business needsKeep abreast of emerging technologies, best practices, and industry trends in data engineering and software developmentAbout you7+ years in business intelligence/data engineering roles supporting multiple stakeholdersExperience managing and coaching 3+ direct reports for growth and success in a fast paced environmentExceptional written and oral communication skills. Experience building presentations and presenting findings to executive audience. Experience using, writing and optimizing SQL queries in a business environmentStrong working knowledge of data engineering best practices & data warehousing concepts.You are an effective people manager, who can manage high-performing teams, and helps them reach their highest potentialYou have an inherent curiosity and analytic follow-through; you can’t help but ask “why?” and love using data and logic to explore potential solutionsOur scale8,000 brands powered by Attentive sent over 2.2 billion text messages over Cyber Week 2023 (Black Friday/Cyber Monday) representing a growth of 31% from 2022We sent 32 billion SMS messages in 2023, up 32% YoY. That’s an average of 87 million per dayOur production cluster contains over 18,000 containers which serve 200+ servicesOur streaming services process over 80 billion events per monthOur environmentWe have access to Python, Snowflake, SQL, DBTOur data visualization tool is LookerOur product backend is Java and Python microservices coupled with Spark, Kinesis, Airflow, Snowflake, and Postgres, all hosted on AWSOur team supports stakeholders from Client Strategy, Product Management, Sales, Marketing, Finance, Engineering, Designers and the Leadership TeamWe believe our company will win in the long run through product innovation and data-driven decision-making

Engineering Manager, Business Intelligence - Attentive

United States

Engineering Manager, Business Intelligence

You must have 2+ years in analytics, data science or BI with SQL, data visualization skills, A/B testing experience, strong organizational ability, curiosity, effective communication, and a relevant Bachelor's degree.

You will partner with teams to improve client experience, track business progress, drive revenue initiatives, and measure AB test success through data analysis at Attentive.

Who we areThe Strategy &amp; Ops Analytics team is a lean team responsible for uncovering trends and insights to propel the business across all analytical functional areas: product analytics, marketing analytics, sales and go-to-market initiatives. We are looking for a Data Analyst to be the resident expert on Attentive products. This is a unique opportunity to build Attentive’s product analytics foundation in partnership with the Product and Strategy teams. This includes reporting &amp; delivering insights on revenue initiatives critical to achieving Attentive’s goals.This role is crucial to Attentive &amp; our clients’ success and has high leadership visibility. Ideal candidates love breaking down problems, building solutions, delivering actionable and data-driven insights, and working in a fast-paced, dynamic environment.Why Attentive needs youPartner with cross-functional teams to identify and quantify the impact of new opportunities to improve the client experience on AttentiveIdentify key metrics and build exec-facing dashboards to track progress of the business and its highest priority initiativesUncover insights to drive key revenue initiativesDevelop analytics frameworks to run AB tests and measure the success of product features and initiativesAbout you2+ years of relevant work experience in analytics, data science, or business intelligence with experiencing using a data visualization tool (Looker, Tableau,&nbsp;Qlikview, MicroStrategy)Experience using, writing and optimizing SQL queries in a business environmentKnowledge of statistics and experience running A/B tests&nbsp;Knowledge of data warehouse technical architecture, infrastructure components, ETL and reporting/analytic tools and environmentsAbility to execute fast-paced and dynamic projects in a highly organized manner&nbsp;You have an inherent curiosity and analytic follow-through; you can’t help but ask “why?” and love using data and logic to explore potential solutions&nbsp;Experience effectively communicating the results of analyses with stakeholders to drive strategy decisionsBachelor's degree in Computer Science, Mathematics, Statistics, Finance, or equivalent work experience

Who we areThe Strategy & Ops Analytics team is a lean team responsible for uncovering trends and insights to propel the business across all analytical functional areas: product analytics, marketing analytics, sales and go-to-market initiatives. We are looking for a Data Analyst to be the resident expert on Attentive products. This is a unique opportunity to build Attentive’s product analytics foundation in partnership with the Product and Strategy teams. This includes reporting & delivering insights on revenue initiatives critical to achieving Attentive’s goals.This role is crucial to Attentive & our clients’ success and has high leadership visibility. Ideal candidates love breaking down problems, building solutions, delivering actionable and data-driven insights, and working in a fast-paced, dynamic environment.Why Attentive needs youPartner with cross-functional teams to identify and quantify the impact of new opportunities to improve the client experience on AttentiveIdentify key metrics and build exec-facing dashboards to track progress of the business and its highest priority initiativesUncover insights to drive key revenue initiativesDevelop analytics frameworks to run AB tests and measure the success of product features and initiativesAbout you2+ years of relevant work experience in analytics, data science, or business intelligence with experiencing using a data visualization tool (Looker, Tableau, Qlikview, MicroStrategy)Experience using, writing and optimizing SQL queries in a business environmentKnowledge of statistics and experience running A/B tests Knowledge of data warehouse technical architecture, infrastructure components, ETL and reporting/analytic tools and environmentsAbility to execute fast-paced and dynamic projects in a highly organized manner You have an inherent curiosity and analytic follow-through; you can’t help but ask “why?” and love using data and logic to explore potential solutions Experience effectively communicating the results of analyses with stakeholders to drive strategy decisionsBachelor's degree in Computer Science, Mathematics, Statistics, Finance, or equivalent work experience

Data Analyst, Strategy & Operations - Attentive

Data Analyst, Strategy & Operations

You need a BA/BS or MBA with 3+ years of consulting experience, strong analytical skills, ability to lead across functions, manage complex projects, thrive in a fast-paced startup environment, and a desire to excel in an innovative, demanding setting.

You will drive business performance, analyze data to make strategic decisions, oversee operations and projects, and identify potential M&A opportunities to enhance company growth.

Business, Operations & Strategy

Who we areStrategy &amp; Operations is a high impact, high visibility team whose mission is to drive strategic priorities across the company. We stay focused on the most impactful projects that serve our mission of reinventing business to consumer communication for the mobile age. Our priorities continuously evolve with the company &amp; business landscape.&nbsp;&nbsp;As a Strategy &amp; Operations Associate you will deliver business critical insights using analytics, develop short &amp; long-term strategies, assess new growth opportunities, manage and coordinate large initiatives or investigations, and drive business planning. The role will include delivering insights on business performance, running business reviews, market analysis, competitive landscape assessments, M&amp;A evaluations &amp; integrations. You will engage and partner across analytics, sales, marketing, finance, partnerships, product &amp; more.&nbsp;Why Attentive needs youBusiness Performance: drive analytical insights, monitor performance against goals and run business reviews to provide transparency across the executive team, influence both product roadmaps and go-to-market plans by leveraging qualitative and quantitative insights to enhance business performance&nbsp;Strategy: identify, evaluate and help prioritize new growth opportunities, evaluate competitive landscape and develop strategy to address evolutionsOperations: run large, complex cross functional projects, support with functional operational projects&nbsp;M&amp;A: identify potentials targets for acquisition, acquire &amp; integrate startups that service our missionAbout youBA/BS or MBA from accredited university&nbsp;3+ years of work experience required; minimum of 2 years at a management consulting firm requiredStartup experience preferredPreference for candidates living in NYC or SFLead and influence across multiple levels (incl. C-suite / VP level executives) and multiple functions of an organization, as well as being a trusted advisor to leadershipStrong quantitative and qualitative analytical skillsPrevious experience managing complex projects with many stakeholdersAbility to track and execute multiple simultaneous projectsProven ability to operate effectively in a fast-paced and ambiguous environmentHigh emotional intelligenceOpenness and responsiveness to feedbackDesire to succeed in a demanding, innovative, and entrepreneurial environment: a highly proactive self-starter

Who we areStrategy & Operations is a high impact, high visibility team whose mission is to drive strategic priorities across the company. We stay focused on the most impactful projects that serve our mission of reinventing business to consumer communication for the mobile age. Our priorities continuously evolve with the company & business landscape.  As a Strategy & Operations Associate you will deliver business critical insights using analytics, develop short & long-term strategies, assess new growth opportunities, manage and coordinate large initiatives or investigations, and drive business planning. The role will include delivering insights on business performance, running business reviews, market analysis, competitive landscape assessments, M&A evaluations & integrations. You will engage and partner across analytics, sales, marketing, finance, partnerships, product & more. Why Attentive needs youBusiness Performance: drive analytical insights, monitor performance against goals and run business reviews to provide transparency across the executive team, influence both product roadmaps and go-to-market plans by leveraging qualitative and quantitative insights to enhance business performance Strategy: identify, evaluate and help prioritize new growth opportunities, evaluate competitive landscape and develop strategy to address evolutionsOperations: run large, complex cross functional projects, support with functional operational projects M&A: identify potentials targets for acquisition, acquire & integrate startups that service our missionAbout youBA/BS or MBA from accredited university 3+ years of work experience required; minimum of 2 years at a management consulting firm requiredStartup experience preferredPreference for candidates living in NYC or SFLead and influence across multiple levels (incl. C-suite / VP level executives) and multiple functions of an organization, as well as being a trusted advisor to leadershipStrong quantitative and qualitative analytical skillsPrevious experience managing complex projects with many stakeholdersAbility to track and execute multiple simultaneous projectsProven ability to operate effectively in a fast-paced and ambiguous environmentHigh emotional intelligenceOpenness and responsiveness to feedbackDesire to succeed in a demanding, innovative, and entrepreneurial environment: a highly proactive self-starter

Strategy & Operations Associate - Attentive

Strategy & Operations Associate

You need 2-4 years in Martech SaaS account management, strong customer success skills, adaptability to learning new software, detail-oriented organization, CRM knowledge, and office presence in Shoreditch.

You will manage client relationships, foster growth, lead meetings, analyze usage, forecast renewals, and provide executive feedback.

Sales & Business Development

London

Who we areWe are looking for a driven customer success person to join our team as a Client Strategy Manager. You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.Why Attentive needs youCement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewalsDevelop a “consultant” perspective to client communications, questions, and meetingsLead and present at regular client meetings, both in-person and over video conferenceAnalyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategiesWork closely with the executive team to translate customer feedback into specific product&nbsp;requirementsAbout you2-4 years of account management experience required, preferably at a Martech SaaS companyStrong understanding in customer success techniques and strategies, such as upselling and handling renewalsComfortable learning new software (for design, data management, and internal tools)Experience navigating complex work processes, tight timelines, and changing teamsExtremely detail oriented and organizedKnowledge of Salesforce or related CRM toolsComfortable working from our Shoreditch office 2 days a week

Who we areWe are looking for a driven customer success person to join our team as a Client Strategy Manager. You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.Why Attentive needs youCement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewalsDevelop a “consultant” perspective to client communications, questions, and meetingsLead and present at regular client meetings, both in-person and over video conferenceAnalyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategiesWork closely with the executive team to translate customer feedback into specific product requirementsAbout you2-4 years of account management experience required, preferably at a Martech SaaS companyStrong understanding in customer success techniques and strategies, such as upselling and handling renewalsComfortable learning new software (for design, data management, and internal tools)Experience navigating complex work processes, tight timelines, and changing teamsExtremely detail oriented and organizedKnowledge of Salesforce or related CRM toolsComfortable working from our Shoreditch office 2 days a week

Client Strategy Manager (UK) - Attentive

Client Strategy Manager (UK)

You need 2-4 years of account management in marketing/software, deep customer success knowledge, comfort with new software, expert in navigating work complexity, detail-oriented and organized, Salesforce CRM skills, startup interest, renewal/expansion experience, and located in CT or ET.

You will build and solidify relationships with clients, drive account growth, lead meetings, analyze usage data for forecasts, and contribute to enhancing the customer experience.

Who we areWe are looking for an experienced customer success person to join our team as a Client Strategy Manager on the Mid-Market Team. You will take ownership of relationships with our Mid-Market clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. You will work in close coordination with Sales, Solutions Architects, and New Product Specialists to provide maximum value for your clients, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the clients suite of Attentive products to satisfy their goals.&nbsp;Why Attentive needs youCement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewalsDevelop a “consultant” perspective to client communications, questions, and meetingsLead and present at regular client meetings, both in-person and over video conferenceAnalyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategiesContribute to the continued development and improvement of the Attentive Customer experienceAbout you2-4 years of account management experience required, preferably at a marketing/software companyStrong understanding in customer success techniques and strategiesComfortable learning new software (for design, data management, and internal tools)Experience navigating complex work processes, tight timelines, and changing teamsExtremely detail oriented and organizedKnowledge of Salesforce or related CRM tools&nbsp;Interest in startups, software and entrepreneurshipExperience managing and negotiating renewal and expansion opportunities&nbsp;Candidate must be located in CT or ET

Who we areWe are looking for an experienced customer success person to join our team as a Client Strategy Manager on the Mid-Market Team. You will take ownership of relationships with our Mid-Market clients and lead their program strategy in a consultative and data-driven fashion. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely - advising on marketing strategy, best practices and feature functionality. You will work in close coordination with Sales, Solutions Architects, and New Product Specialists to provide maximum value for your clients, while retaining and growing revenue for Attentive. You will be responsible for accurate revenue and renewal forecasting, understanding customers goals and implementing tailored success plans, driving executive level relationships, and identifying opportunities to expand the clients suite of Attentive products to satisfy their goals. Why Attentive needs youCement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewalsDevelop a “consultant” perspective to client communications, questions, and meetingsLead and present at regular client meetings, both in-person and over video conferenceAnalyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategiesContribute to the continued development and improvement of the Attentive Customer experienceAbout you2-4 years of account management experience required, preferably at a marketing/software companyStrong understanding in customer success techniques and strategiesComfortable learning new software (for design, data management, and internal tools)Experience navigating complex work processes, tight timelines, and changing teamsExtremely detail oriented and organizedKnowledge of Salesforce or related CRM tools Interest in startups, software and entrepreneurshipExperience managing and negotiating renewal and expansion opportunities Candidate must be located in CT or ET