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Welcome to Bank of Ireland on LinkedIn. We're here to keep you up to date on our latest news and to provide useful information and guidance to support your financial needs.

A leading Irish bank, we offer a wide range of financial products including savings, loans, mortgages and deposit accounts.

Finance

Bank of Ireland

Enabling our customers, colleagues and communities to thrive.

You need proficiency in Office 365, basic IT skills, strong communication, problem-solving abilities, and a willingness to learn in a team-oriented environment.

You will manage Office 365 accounts, assist users with technical issues, monitor system performance, and ensure data security while providing support for applications and services.

Dublin

<div>
 <div>
  <h3 class="jobSectionHeader"><b>What is the opportunity?</b></h3> 
  <p> What a great time to join us! We are going through a period of significant change which will provide a fantastic opportunity to develop your career with us.</p> 
  <p> The successful candidate will work in a fast paced, dynamic environment and have responsibility for aspects of operations within the Enterprise tower. Experience in managing multiple vendors to give assurances that services are being delivered effectively to safeguard the business and improve the stability and delivery of this core service.</p> 
  <h3 class="jobSectionHeader"><b> In this Role, you will</b></h3> 
  <ul>
   <li>Provide 2nd level Support for a range of Enterprise Service Technologies.</li> 
   <li>Support, Manage and Drive the resolution and reduction of Enterprise Support Incidents,</li> 
   <li>Provide timely direct hands-on support to End Users, including C Level executive support.</li> 
   <li>Providing hands on technical support at senior level for multiple end user technologies</li> 
  </ul>
  <h3 class="jobSectionHeader"><b>What will make you stand out?</b></h3> 
  <p> You have At least 3+ years' experience in similar Office 365 Engineer role with demonstratable experience with Exchange Online, Azure AD, Microsoft Intune, Conditional Access, Teams and Microsoft Azure.</p> 
  <p> Excellent Data analytical skills and able to solve problems whilst being a self-starter who can work on their own initiative and within a team will make you stand out!</p> 
  <p> You continually seek opportunities to innovate, improve delivery of service and optimize processes which will give you an advantage.</p> 
  <p> You will have Knowledge of Service Management and Monitoring tools such as ServiceNow and SCOM.</p> 
  <p> IT Process design and management skills with the ability to recognise and develop process improvements will help you to succeed in this role</p> 
  <ul> 
   <li>Demonstratable experience in following technologies and environments:</li> 
   <li>Windows 7 and 10, Windows Desktop Imaging and Deployments (Microsoft SCCM), Microsoft Office 365, AD workstation policies</li> 
   <li>Mobile Device Management - iOS Cloud, Backup &amp; Restore</li> 
   <li>Active Directory, Azure AD connect, MS InTune for Device Enrolment,</li> 
   <li>Endpoint Manager for Windows 7, 10 &amp; 11 Operating Systems Support,</li> 
   <li>MS O365 Environments, Windows Software deployments and configuration</li> 
   <li>(MS InTune and SCCM Co-Management) , MS Defender</li> 
  </ul>
  <h3 class="jobSectionHeader"><b>Essential Qualifications</b></h3> 
  <p> There are no specific qualifications or minimum educational requirements needed for this role.</p> 
  <p> The below are desirable but not essential.</p> 
  <ul> 
   <li>Relevant 3rd level IT qualification</li> 
   <li>Relevant Windows MCSA Certifications</li> 
  </ul>
  <h3 class="jobSectionHeader"><b>More about the team</b></h3> 
  <p> Infrastructure Operations, part of Technology Services, has overarching responsibility for the IT Infrastructure that supports all aspects of the Group's business, including Data Centre, Networking, Security Support, Enterprise, Cloud and End-User Services.</p> 
  <p> The Infrastructure Operations Team role is to enable the Service through driving our partners in providing the Bank with the Service and Technology required to run the business, securing the Customers and Banks data, improving stability and remaining current in order to provide a best-in-</p> 
  <p> This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID</p> 
  <h3 class="jobSectionHeader"><b> Why work with us?</b></h3> 
  <p> The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.</p> 
  <p> Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!</p> 
 </div>
 <p><b>Key Competencies</b> </p>
 <ul>
  <li>Customer Focused - Self</li> 
  <li>One Group, one team - Self</li> 
  <li>Accountable - Self</li> 
  <li>Manage Risk - Self</li> 
  <li>Champion Transformation - Self</li> 
 </ul> 
 <p></p>
 <p><b>Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.</b></p> 
 <p><b> We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please </b><b>complete this form</b><b> and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.</b></p>
</div>


 
  What is the opportunity? 
   What a great time to join us! We are going through a period of significant change which will provide a fantastic opportunity to develop your career with us. 
   The successful candidate will work in a fast paced, dynamic environment and have responsibility for aspects of operations within the Enterprise tower. Experience in managing multiple vendors to give assurances that services are being delivered effectively to safeguard the business and improve the stability and delivery of this core service. 
   In this Role, you will 
  
   Provide 2nd level Support for a range of Enterprise Service Technologies. 
   Support, Manage and Drive the resolution and reduction of Enterprise Support Incidents, 
   Provide timely direct hands-on support to End Users, including C Level executive support. 
   Providing hands on technical support at senior level for multiple end user technologies 
  
  What will make you stand out? 
   You have At least 3+ years' experience in similar Office 365 Engineer role with demonstratable experience with Exchange Online, Azure AD, Microsoft Intune, Conditional Access, Teams and Microsoft Azure. 
   Excellent Data analytical skills and able to solve problems whilst being a self-starter who can work on their own initiative and within a team will make you stand out! 
   You continually seek opportunities to innovate, improve delivery of service and optimize processes which will give you an advantage. 
   You will have Knowledge of Service Management and Monitoring tools such as ServiceNow and SCOM. 
   IT Process design and management skills with the ability to recognise and develop process improvements will help you to succeed in this role 
   
   Demonstratable experience in following technologies and environments: 
   Windows 7 and 10, Windows Desktop Imaging and Deployments (Microsoft SCCM), Microsoft Office 365, AD workstation policies 
   Mobile Device Management - iOS Cloud, Backup & Restore 
   Active Directory, Azure AD connect, MS InTune for Device Enrolment, 
   Endpoint Manager for Windows 7, 10 & 11 Operating Systems Support, 
   MS O365 Environments, Windows Software deployments and configuration 
   (MS InTune and SCCM Co-Management) , MS Defender 
  
  Essential Qualifications 
   There are no specific qualifications or minimum educational requirements needed for this role. 
   The below are desirable but not essential. 
   
   Relevant 3rd level IT qualification 
   Relevant Windows MCSA Certifications 
  
  More about the team 
   Infrastructure Operations, part of Technology Services, has overarching responsibility for the IT Infrastructure that supports all aspects of the Group's business, including Data Centre, Networking, Security Support, Enterprise, Cloud and End-User Services. 
   The Infrastructure Operations Team role is to enable the Service through driving our partners in providing the Bank with the Service and Technology required to run the business, securing the Customers and Banks data, improving stability and remaining current in order to provide a best-in- 
   This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID 
   Why work with us? 
   The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. 
   Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! 
 
 Key Competencies 
 
  Customer Focused - Self 
  One Group, one team - Self 
  Accountable - Self 
  Manage Risk - Self 
  Champion Transformation - Self 
  
 
 Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. 
  We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.


Office 365 Junior Administrator - Bank of Ireland

Office 365 Junior Administrator

You should have strong analytical skills, experience in access management, knowledge of security protocols, attention to detail, and the ability to work collaboratively within teams.

You will manage user access, ensure compliance with security protocols, monitor account usage, conduct audits, and collaborate with teams to enhance access management processes.

<div>
 <div>
  <h3 class="jobSectionHeader"><b>What is the opportunity?</b></h3> 
  <p> This is an excellent development opportunity for the successful candidate in terms of learning new skills and interacting with every single area within the Bank of Ireland (including 3rd parties).</p> 
  <p> As User Access Management is a growing area it will continue to present ongoing opportunities to all members of the team.</p> 
  <h3 class="jobSectionHeader"><b> In this Role, you will</b></h3> 
  <ul>
   <li>Ensuring all staff get the appropriate access to the IT applications &amp; services they need quickly.</li> 
   <li>Ensuring people who leave the organisation have their access removed in a timely manner to minimise security risks.</li> 
   <li>Co-ordinating the various Recertification processes so all Line Managers confirm twice a year what access their team members need to have for various IT systems and certain critical data files.</li> 
   <li>Dealing with Regulatory audits, internal audits and external audits and ensuring any controls breaches are avoided or remediated quickly.</li> 
   <li>Providing advice to all Bank Of Ireland units and 3rd party suppliers.</li> 
   <li>Dealing with every organisational unit within the Bank and every 3rd party partner that provide support to Band Of Ireland.</li> 
   <li>Point of contact for trouble shooting customer issues as required this includes both end users (staff) and partners (e.g. Service Managers)</li> 
   <li>Acting as a point of contact for Central Access Management Team (CAMT) which carries out the actual User Access Management activities on behalf of the bank.</li> 
   <li>Producing MI relating to daily User Access Management activity and semi-annual recertification processes.</li> 
   <li>Providing day to day support to the User Access Management / Recertification Manager as required.</li> 
   <li>Collating feedback from Customers (internal and 3rd party) in relation to User Action Management and Recertification activities.</li> 
   <li>Working with Group Change project teams in relation to transitioning their User Access Management activities into CAMT.</li> 
  </ul>
  <h3 class="jobSectionHeader"><b>What will make you stand out?</b></h3> 
  <p> Good experience working in a multi-vendor outsourced environment, you are confident in dealing with various levels within an organisation and build productive working relationships</p> 
  <p> Experience of working in a complex I.T. Delivery environment and at ease with troubleshooting difficult situations and prioritising resolution actions will make you stand out!</p> 
  <p> Ability to challenge and probe to identify recurring themes and isolate those areas to be addressed for permanent resolution will give you an advantage.</p> 
  <p> You have demonstrated ability to operate well under pressure and in a decisive and inclusive manner.</p> 
  <p> An excellent organiser with attention to detail and determination to succeed, you have analytical skills with ability to analyse data, draw and present conclusions.</p> 
  <p> You maintain &amp; monitor standards, controls, processes and solutions, to minimise business and IT risk, and ensure full compliance with all Group, Legal and Regulatory requirements and standards</p> 
  <h3 class="jobSectionHeader"><b> Essential Qualifications</b></h3> 
  <p> There are no specific qualifications or minimum educational requirements needed for this role.</p> 
  <h3 class="jobSectionHeader"><b> More about the team</b></h3> 
  <p> User Access Management impacts everyone who works in Bank of Ireland. The level of User Access Management activity has grown exponentially in the last few years. The management processes and controls required to ensure that all User Access Management related processes are carried out correctly to meet User and Regulatory requirements is a critical activity within Technology Services.</p> 
  <p> The Team work with all business units within the Bank Of Ireland Group and with all Technology Service teams, IBM/ Kyndryl and other 3rd party partners to ensure the User Access Management processes run smoothly.</p> 
  <p> The overall objective of the Team is to put in place robust and repeatable processes to ensure every interaction relating to a positive experience for the users of IT systems while meeting the IT Controls obligations.</p> 
  <p> This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID</p> 
  <h3 class="jobSectionHeader"><b> Why work with us?</b></h3> 
  <p> The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports.</p> 
  <p> Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career!</p> 
 </div>
 <p><b>Key Competencies</b> </p>
 <ul>
  <li>Accountable - People Manager</li> 
  <li>One Group, one team - People Manager</li> 
  <li>Manage Risk - People Manager</li> 
  <li>Champion Transformation - People Manager</li> 
  <li>Agile - People Manager</li> 
 </ul> 
 <p></p>
 <p><b>Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.</b></p> 
 <p><b> We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please </b><b>complete this form</b><b> and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.</b></p>
</div>


 
  What is the opportunity? 
   This is an excellent development opportunity for the successful candidate in terms of learning new skills and interacting with every single area within the Bank of Ireland (including 3rd parties). 
   As User Access Management is a growing area it will continue to present ongoing opportunities to all members of the team. 
   In this Role, you will 
  
   Ensuring all staff get the appropriate access to the IT applications & services they need quickly. 
   Ensuring people who leave the organisation have their access removed in a timely manner to minimise security risks. 
   Co-ordinating the various Recertification processes so all Line Managers confirm twice a year what access their team members need to have for various IT systems and certain critical data files. 
   Dealing with Regulatory audits, internal audits and external audits and ensuring any controls breaches are avoided or remediated quickly. 
   Providing advice to all Bank Of Ireland units and 3rd party suppliers. 
   Dealing with every organisational unit within the Bank and every 3rd party partner that provide support to Band Of Ireland. 
   Point of contact for trouble shooting customer issues as required this includes both end users (staff) and partners (e.g. Service Managers) 
   Acting as a point of contact for Central Access Management Team (CAMT) which carries out the actual User Access Management activities on behalf of the bank. 
   Producing MI relating to daily User Access Management activity and semi-annual recertification processes. 
   Providing day to day support to the User Access Management / Recertification Manager as required. 
   Collating feedback from Customers (internal and 3rd party) in relation to User Action Management and Recertification activities. 
   Working with Group Change project teams in relation to transitioning their User Access Management activities into CAMT. 
  
  What will make you stand out? 
   Good experience working in a multi-vendor outsourced environment, you are confident in dealing with various levels within an organisation and build productive working relationships 
   Experience of working in a complex I.T. Delivery environment and at ease with troubleshooting difficult situations and prioritising resolution actions will make you stand out! 
   Ability to challenge and probe to identify recurring themes and isolate those areas to be addressed for permanent resolution will give you an advantage. 
   You have demonstrated ability to operate well under pressure and in a decisive and inclusive manner. 
   An excellent organiser with attention to detail and determination to succeed, you have analytical skills with ability to analyse data, draw and present conclusions. 
   You maintain & monitor standards, controls, processes and solutions, to minimise business and IT risk, and ensure full compliance with all Group, Legal and Regulatory requirements and standards 
   Essential Qualifications 
   There are no specific qualifications or minimum educational requirements needed for this role. 
   More about the team 
   User Access Management impacts everyone who works in Bank of Ireland. The level of User Access Management activity has grown exponentially in the last few years. The management processes and controls required to ensure that all User Access Management related processes are carried out correctly to meet User and Regulatory requirements is a critical activity within Technology Services. 
   The Team work with all business units within the Bank Of Ireland Group and with all Technology Service teams, IBM/ Kyndryl and other 3rd party partners to ensure the User Access Management processes run smoothly. 
   The overall objective of the Team is to put in place robust and repeatable processes to ensure every interaction relating to a positive experience for the users of IT systems while meeting the IT Controls obligations. 
   This is a hybrid onsite role and can be done anywhere in the Republic of Ireland with the primary office location as ITC, Cabinteely, Dublin 18. Travel will be required for in-person collaboration - exact frequency to be agreed with manager. #LI-HYBRID #IJ-HYBRID 
   Why work with us? 
   The Bank of Ireland company culture prioritises work-life balance with an opportunity for flexible working, along with 23 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. 
   Your wellbeing is important to us; we have an employee assistance program, WebDoctor and financial wellbeing coaches available. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! 
 
 Key Competencies 
 
  Accountable - People Manager 
  One Group, one team - People Manager 
  Manage Risk - People Manager 
  Champion Transformation - People Manager 
  Agile - People Manager 
  
 
 Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. 
  We're on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process.


Bank of Ireland

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