Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel company within the BWH℠ Hotels global enterprise. With 19 brands and approximately 4,300 hotels in over 100 countries and territories worldwide*, BWH Hotels suits the needs of developers and guests in every market. Brands include Best Western®, Best Western Plus®, Best Western Premier®, @HOME by Best WesternSM, Executive Residency by Best Western®, Vīb®, GLō®, Aiden®, Sadie®, BW Premier Collection® and BW Signature Collection®. Through acquisition, WorldHotelsTM Luxury, Elite, Distinctive and Crafted collections are also offered. Completing the portfolio is SureStay®, SureStay Plus®, SureStay Collection® and SureStay Studio® franchises**.

* Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.
**All Best Western, WorldHotels and SureStay branded hotels are independently owned and operated.



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Best Western Hotel Jobs

You need 2 years in a fast-paced admin role, a high school diploma, MS Office skills, attention to detail, strong communication, problem-solving ability, and accuracy under pressure.

You will liaise with hotel members on compliance, maintain accurate databases, communicate with internal teams, support Board decisions, manage fees, and coordinate with various departments.

Phoenix

<div>
 <h4 class="jobSectionHeader"><b>Job Description</b></h4>
 <div></div>
 <div>
  <div>
   <b> Work Schedule/Arizona Based Position/Pay</b>
  </div>
  <ul>
   <li> Monday through Friday (daytime schedule)</li>
   <li> Location: typically remote 2 days per week at home office and onsite at Headquarters 3 days per week (HQ is 6201 N. 24th Pkwy in Phoenix, AZ)</li>
   <li> This position pays $18/hour</li>
  </ul>
  <div></div>
  <div>
   <b> Essential Job Results</b>
  </div>
  <ul>
   <li> Acts as liaison for existing hotel members by interpreting and communicating applicable company policies relating to compliance.</li>
   <li> Communicates diplomatically, internally and externally, via email, letters, and telephone/teleconference. Escalates as appropriate.</li>
   <li> Performs administrative duties by maintaining files and updating multiple tracking systems and databases. Ensures databases are accurate.</li>
   <li> Reviews tracking systems, researches and prepares effective and accurate correspondence to hotel members regarding compliance with Best Westerns Rules and Regulations and/or Bylaws.</li>
   <li> Gathers, prepares, and reviews detailed and sensitive information to be considered by the Board of Directors. Coordinates the production of documents used by the Board, Executive Team, and others to make critical decisions regarding property status.</li>
   <li> Provides follow up and support to Board decisions through monitoring property adherence to the terms of conditional extensions, Terms of Approval, design requirements, waiver/extension requests, design and QA visits, and membership status.</li>
   <li> Handles incoming checks and/or billing appropriate fees including Board administrative fees, extension fees, and visit fees.</li>
   <li> Obtains and conveys accurate information by interfacing with various internal departments. Coordinates with other departments which may include Legal, Design, Regional Services/Global QA, Brand Identity, Education and Training, Customer Experience, Customer Care, Accounting and other internal contacts to ensure all information relating to reservation system status, schedules, membership requirements and status is accurate.</li>
  </ul>
  <div></div>
  <div>
   <b> Experience/Education/Skills</b>
  </div>
  <ul>
   <li> Minimum 2 years related experience in a corporate and/or fast paced administrative environment. </li>
   <li>High School diploma or equivalent certification.</li>
   <li> Intermediate proficiency in Microsoft Office Suite and related business software. </li>
   <li>May require advanced proficiency in specific applications. </li>
   <li>Must demonstrate attention to detail. Must be able to multi-task and have ability to prioritize tasks based off importance while still meeting deadlines. `</li>
  </ul>
  <div></div>
  <div>
   <b> Knowledge/Relationship Management/Problem Solving</b>
  </div>
  <ul>
   <li> Familiar with general office procedures and office equipment plus special knowledge of databases, company organization, policies, personnel, and terminology unique to functional area assigned. </li>
   <li>Sound knowledge of procedures, policy manual, Rules and Regulations and Bylaws pertaining to all the various teams that work with the department. </li>
   <li>Advanced verbal and interpersonal skills in dealing with hotel members, the Board, senior management, executive staff and others internally and externally. </li>
   <li>Communicate accurate responses in assigned area. Able to respond effectively to verbal and written requests concerning area of work.</li>
   <li> Speaks, writes, and/or presents clearly and effectively; builds relationships with co-workers and hotel members. </li>
   <li>Resolves routine and non-routine problems through experience and knowledge of policy manual, Rules and Regulations, and Bylaws. </li>
   <li>Compiles data for reports and check documents and databases for accuracy.</li>
   <li> Reviews data for accuracy, thoroughness and compliance with defined parameters.</li>
  </ul>
  <div></div>
  <div>
   <b> Other Requirements</b>
  </div>
  <ul>
   <li> Accuracy and timeliness are a must.</li>
   <li> Must be able to spend extended periods of time at the computer.</li>
   <li> Need for high level of accuracy under time/deadline pressures. </li>
  </ul>
  <div></div>
  <div>
   Benefits Summary for Full Time Employees (work 30 + hours per week)
  </div>
  <div></div>
  <div>
    Available Day One:
  </div>
  <ul>
   <li>Medical/Dental/Vision</li>
   <li>Vacation/Sick/Floating Holidays - accruals start</li>
   <li>401K - company match and direct contribution</li>
   <li>Employee discounts/Hotel discounts</li>
   <li>Financial and health wellness programs</li>
  </ul>
  <div></div>
  <div>
    Equal Employment Opportunity
  </div>
  <div></div>
  <div>
    Best Western International, Inc. (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQ+ individuals, height, or weight, pregnancy status, childbirth, or related medical conditions, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.
  </div>
  <div></div>
  <div>
    If you have concerns about improper conduct related to equal employment opportunity, please report your concerns immediately to your supervisor, a member of the Human Resources Department, or a member of the Executive Team. The Company will investigate all reports of improper conduct and will take appropriate action. No adverse action will be taken against anyone who, in good faith, reports such conduct, and employees, therefore, can and should raise concerns without fear of retaliation.
  </div>
 </div>
</div>


 Job Description
 
 
  
    Work Schedule/Arizona Based Position/Pay
  
  
    Monday through Friday (daytime schedule)
    Location: typically remote 2 days per week at home office and onsite at Headquarters 3 days per week (HQ is 6201 N. 24th Pkwy in Phoenix, AZ)
    This position pays $18/hour
  
  
  
    Essential Job Results
  
  
    Acts as liaison for existing hotel members by interpreting and communicating applicable company policies relating to compliance.
    Communicates diplomatically, internally and externally, via email, letters, and telephone/teleconference. Escalates as appropriate.
    Performs administrative duties by maintaining files and updating multiple tracking systems and databases. Ensures databases are accurate.
    Reviews tracking systems, researches and prepares effective and accurate correspondence to hotel members regarding compliance with Best Westerns Rules and Regulations and/or Bylaws.
    Gathers, prepares, and reviews detailed and sensitive information to be considered by the Board of Directors. Coordinates the production of documents used by the Board, Executive Team, and others to make critical decisions regarding property status.
    Provides follow up and support to Board decisions through monitoring property adherence to the terms of conditional extensions, Terms of Approval, design requirements, waiver/extension requests, design and QA visits, and membership status.
    Handles incoming checks and/or billing appropriate fees including Board administrative fees, extension fees, and visit fees.
    Obtains and conveys accurate information by interfacing with various internal departments. Coordinates with other departments which may include Legal, Design, Regional Services/Global QA, Brand Identity, Education and Training, Customer Experience, Customer Care, Accounting and other internal contacts to ensure all information relating to reservation system status, schedules, membership requirements and status is accurate.
  
  
  
    Experience/Education/Skills
  
  
    Minimum 2 years related experience in a corporate and/or fast paced administrative environment. 
   High School diploma or equivalent certification.
    Intermediate proficiency in Microsoft Office Suite and related business software. 
   May require advanced proficiency in specific applications. 
   Must demonstrate attention to detail. Must be able to multi-task and have ability to prioritize tasks based off importance while still meeting deadlines. `
  
  
  
    Knowledge/Relationship Management/Problem Solving
  
  
    Familiar with general office procedures and office equipment plus special knowledge of databases, company organization, policies, personnel, and terminology unique to functional area assigned. 
   Sound knowledge of procedures, policy manual, Rules and Regulations and Bylaws pertaining to all the various teams that work with the department. 
   Advanced verbal and interpersonal skills in dealing with hotel members, the Board, senior management, executive staff and others internally and externally. 
   Communicate accurate responses in assigned area. Able to respond effectively to verbal and written requests concerning area of work.
    Speaks, writes, and/or presents clearly and effectively; builds relationships with co-workers and hotel members. 
   Resolves routine and non-routine problems through experience and knowledge of policy manual, Rules and Regulations, and Bylaws. 
   Compiles data for reports and check documents and databases for accuracy.
    Reviews data for accuracy, thoroughness and compliance with defined parameters.
  
  
  
    Other Requirements
  
  
    Accuracy and timeliness are a must.
    Must be able to spend extended periods of time at the computer.
    Need for high level of accuracy under time/deadline pressures. 
  
  
  
   Benefits Summary for Full Time Employees (work 30 + hours per week)
  
  
  
    Available Day One:
  
  
   Medical/Dental/Vision
   Vacation/Sick/Floating Holidays - accruals start
   401K - company match and direct contribution
   Employee discounts/Hotel discounts
   Financial and health wellness programs
  
  
  
    Equal Employment Opportunity
  
  
  
    Best Western International, Inc. (the "Company") maintains a policy of equal employment opportunity for all employees and qualified applicants for employment without regard race (including hair textures and hair styles associated with race), color or pigmentation, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, alienage or citizenship status, caste, age, disability, gender, gender identity or expression, sex, sexual orientation, LGBTQ+ individuals, height, or weight, pregnancy status, childbirth, or related medical conditions, genetic information, uniformed service or veteran status, marital status or any other characteristic protected by applicable federal, state, provincial, or local laws. The Company’s equal employment opportunity policy applies to all aspects of employment with the Company, including but not limited to, hiring, promotion, transfer, benefits, discipline and termination.
  
  
  
    If you have concerns about improper conduct related to equal employment opportunity, please report your concerns immediately to your supervisor, a member of the Human Resources Department, or a member of the Executive Team. The Company will investigate all reports of improper conduct and will take appropriate action. No adverse action will be taken against anyone who, in good faith, reports such conduct, and employees, therefore, can and should raise concerns without fear of retaliation.
  
 


Best Western Hotel Jobs

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