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Birmingham City University is dedicated to transforming the prospects of our learners, inspiring them to become makers and doers. We are an integral part of the city in which we are based, with courses shaped by the needs of industry and partnerships with some of the country's leading employers.

The University focuses on practice-led, knowledge-based learning, providing access to cutting-edge facilities and real-world experience. We benefit from around 50 professional accreditations and have a well-established reputation for delivering in-company training and development programmes.

Our teaching staff come from and maintain their links with industry, ensuring you are given an insight into the latest thinking. We are constantly looking for new ways to enhance the learning experience, with inspiring visiting lecturers and learning environments that are designed to replicate the workplaces you aim to enter. We even give you the chance to gain work experience in real roles around the University, through our student employment scheme.

The work undertaken by our research staff and research students is not only enriching our courses, it is literally shaping the world. In the Research Excellence Framework 2014, which measures universities’ research performance, 90% of Birmingham City University’s total submission was judged to have delivered ‘outstanding’ or ‘very considerable’ impact externally.

We have been pioneering vocational education in the city since 1843, through a series of predecessor institutions. Having achieved University status in 1992, we changed our name to Birmingham City University in 2007, reflecting our commitment to, and pride in, our home city.

Education

Birmingham City University

Official account for Birmingham City University, the university for Birmingham.

You should possess a relevant IT qualification, strong problem-solving skills, and the ability to work collaboratively in a technical environment. Familiarity with IT systems is also essential.

You will assist with IT support, troubleshoot technical issues, maintain systems, and collaborate with teams to enhance tech services and user experience on campus.

Birmingham

<div>
 <h1 class="jobSectionHeader"><b>IT Graduate Technician (Customer Services)-15 months Fixed Term- Grow Your Own Graduate Programme- 2022/23 or 2023/24</b></h1> 
 <div>
  <div>
   Department
  </div> 
  <div>
   IT Support Services
  </div> 
  <div>
   Location
  </div> 
  <div>
   Multiple Campuses
  </div> 
  <div>
   Salary
  </div> 
  <div>
   £24,208 to £26,312 per annum 
  </div>
  <div>
   Post Type
  </div> 
  <div>
   Full Time
  </div> 
  <div>
   Release Date
  </div> 
  <div>
   22 July 2024
  </div> 
  <div>
   Closing Date
  </div> 
  <div>
   23.59 hours BST on Friday 09 August 2024 
  </div>
  <div>
   Reference
  </div> 
  <div>
   IT24001
  </div> 
 </div>
 <p></p>
 <p><b>This vacancy is open to all 2023 graduates of Birmingham City University (Academic Year 2022/23) ONLY, and Birmingham City University students graduating in 2024.</b></p>
 <p><b> As you are applying for a role as part of the Grow Your Own Graduate Programme you will need to contact a member of the Careers+ team, to receive support with the application process to ensure the best chance of success. You will also receive communications around future Grow Your Own opportunities and support sessions.</b></p>
 <p><b> Alternatively, please email </b><b>careers@bcu.ac.uk</b><b> for more information and to arrange a consultation.</b></p>
 <p> Birmingham City University is a large and diverse place to study right in the heart of the city and we currently have an exciting opportunity for Graduate IT Support Technicians to join our dynamic team working with staff and students across the University. This role will join an established team and play a major part in supporting customers across our Faculties and professional service staff at our City Centre and City South campuses. This will suit graduates with a strong interest in IT customer service and first-line support, who are looking to begin their career in an exciting environment. While confidence in using technology is important in this role, you don’t need to be an IT specialist at this stage as we will support you in learning the technologies required for the role. We welcome candidates who have graduated from any BCU courses, not just those based in computing. Proven customer service skills, enthusiasm to learn and a commitment to supporting students are the key characteristics of our IT Graduate Technicians.</p>
 <p> The role will be on-site working directly with students, staff, and other users of our buildings. You will be responsible for day-to-day IT support, providing excellent customer service and effective management of incidents and service requests which have been assigned to the team. You will be working on a busy helpdesk in one of our support locations or on our Service Desk interacting with customers over the phone and assisting in support of the technology which enables teaching, including AV equipment, infrastructure, and end-user devices.</p>
 <p><b> IT Graduate Technicians will be required to:</b></p>
 <ul>
  <li> Provide a high-quality customer service experience across a range of service points, including the central Service Desk and physical helpdesks across the University, either face to face, by telephone, email, or any other designated support channel.</li>
  <li> Capture and accurately record incidents and service requests as they are raised by customers, using clear language and customer empathy.</li>
  <li> Deliver standard first-line fixes for issues around account management, standard software installation, and initial diagnostics, as well as any other documented fixes made available by the IT Team Leader.</li>
  <li> Where applicable, follow up with customers and manage calls within the ITSM system to ensure that incidents and service requests do not breach service level agreements.</li>
  <li> Provide proactive maintenance support for equipment across the home site, including support for the laptop loan service and Audio Visual equipment in teaching rooms.</li>
  <li> Liaise with the Desktop Service team to ensure that IT asset changes are recorded accurately.</li>
  <li> Liaise with, and work in collaboration with, colleagues across IT to deliver a high-quality customer service experience to students and staff with incidents or requests.</li>
  <li> Engage with the IT Academy including attendance and contributing at regular meetings, and the mentoring support provided</li>
 </ul>
 <p><b> Essential:</b></p>
 <ul>
  <li> BCU graduate degree 2023- 2024</li>
 </ul>
 <p><b> Able to demonstrate basic familiarity with:</b></p>
 <ul>
  <li> IT infrastructure (hardware, operating systems, databases, networks)</li>
  <li> IT applications and services provided at Birmingham City University</li>
  <li> Industry standard frameworks and methodologies for managing the design and services provided in an IT environment for example; ITIL, Togaf, Prince2, Agile</li>
  <li> Software deployment tools e.g. SCCM, Active Directory</li>
 </ul>
 <p><b> In return, we offer a generous employer pension contribution of up to 16%, with life cover and income protection included, and a 32-day annual leave allowance, in addition to the 8 public and bank holiday days. We also provide access to excellent facilities on campus, including supportive family-friendly policies.</b></p> 
 <p><b>Further Details:</b> <br> Job Description <br> BCU Values</p>
</div>
<p></p>


 IT Graduate Technician (Customer Services)-15 months Fixed Term- Grow Your Own Graduate Programme- 2022/23 or 2023/24 
 
  
   Department
   
  
   IT Support Services
   
  
   Location
   
  
   Multiple Campuses
   
  
   Salary
   
  
   £24,208 to £26,312 per annum 
  
  
   Post Type
   
  
   Full Time
   
  
   Release Date
   
  
   22 July 2024
   
  
   Closing Date
   
  
   23.59 hours BST on Friday 09 August 2024 
  
  
   Reference
   
  
   IT24001
   
 
 
 This vacancy is open to all 2023 graduates of Birmingham City University (Academic Year 2022/23) ONLY, and Birmingham City University students graduating in 2024.
  As you are applying for a role as part of the Grow Your Own Graduate Programme you will need to contact a member of the Careers+ team, to receive support with the application process to ensure the best chance of success. You will also receive communications around future Grow Your Own opportunities and support sessions.
  Alternatively, please email careers@bcu.ac.uk for more information and to arrange a consultation.
  Birmingham City University is a large and diverse place to study right in the heart of the city and we currently have an exciting opportunity for Graduate IT Support Technicians to join our dynamic team working with staff and students across the University. This role will join an established team and play a major part in supporting customers across our Faculties and professional service staff at our City Centre and City South campuses. This will suit graduates with a strong interest in IT customer service and first-line support, who are looking to begin their career in an exciting environment. While confidence in using technology is important in this role, you don’t need to be an IT specialist at this stage as we will support you in learning the technologies required for the role. We welcome candidates who have graduated from any BCU courses, not just those based in computing. Proven customer service skills, enthusiasm to learn and a commitment to supporting students are the key characteristics of our IT Graduate Technicians.
  The role will be on-site working directly with students, staff, and other users of our buildings. You will be responsible for day-to-day IT support, providing excellent customer service and effective management of incidents and service requests which have been assigned to the team. You will be working on a busy helpdesk in one of our support locations or on our Service Desk interacting with customers over the phone and assisting in support of the technology which enables teaching, including AV equipment, infrastructure, and end-user devices.
  IT Graduate Technicians will be required to:
 
   Provide a high-quality customer service experience across a range of service points, including the central Service Desk and physical helpdesks across the University, either face to face, by telephone, email, or any other designated support channel.
   Capture and accurately record incidents and service requests as they are raised by customers, using clear language and customer empathy.
   Deliver standard first-line fixes for issues around account management, standard software installation, and initial diagnostics, as well as any other documented fixes made available by the IT Team Leader.
   Where applicable, follow up with customers and manage calls within the ITSM system to ensure that incidents and service requests do not breach service level agreements.
   Provide proactive maintenance support for equipment across the home site, including support for the laptop loan service and Audio Visual equipment in teaching rooms.
   Liaise with the Desktop Service team to ensure that IT asset changes are recorded accurately.
   Liaise with, and work in collaboration with, colleagues across IT to deliver a high-quality customer service experience to students and staff with incidents or requests.
   Engage with the IT Academy including attendance and contributing at regular meetings, and the mentoring support provided
 
  Essential:
 
   BCU graduate degree 2023- 2024
 
  Able to demonstrate basic familiarity with:
 
   IT infrastructure (hardware, operating systems, databases, networks)
   IT applications and services provided at Birmingham City University
   Industry standard frameworks and methodologies for managing the design and services provided in an IT environment for example; ITIL, Togaf, Prince2, Agile
   Software deployment tools e.g. SCCM, Active Directory
 
  In return, we offer a generous employer pension contribution of up to 16%, with life cover and income protection included, and a 32-day annual leave allowance, in addition to the 8 public and bank holiday days. We also provide access to excellent facilities on campus, including supportive family-friendly policies. 
 Further Details:  Job Description  BCU Values



Birmingham City University

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