Scaleup

Hi! We’re Bits, and we’re a Y Combinator backed startup that helps you build credit.

Finance

Bits

FinTech

You must have 3+ years in customer support, strong writing skills, empathy, multitasking ability, problem-solving, and tech proficiency. Financial services knowledge is a plus; weekend availability preferred.

You will efficiently handle customer inquiries via phone and email, resolve complaints, maintain privacy, document interactions, educate customers, and collaborate with teams for optimal service.

Customer Relations

Sales & Business Development

London

About Bits: Bits is an innovative and rapidly growing fintech startup situated in the vibrant city of London. Our primary mission revolves around promoting financial inclusion and delivering credit-building solutions specifically tailored for underserved individuals who are often overlooked by traditional financial institutions. With our commitment to improving access to financial resources, we are proud to currently serve over 300,000 customers across the UK, helping them achieve their financial goals and aspirations. As part of our expansion, we are looking to hire 1-2 dedicated Customer Support Agents to join our dynamic team at our Camden Town office in London. This position requires on-site work five days a week, allowing for direct interaction and collaboration with your colleagues and customers alike, fostering a supportive and engaging work environment. Role Overview: In the capacity of a Customer Support Agent, you will play a crucial role in assisting our customers as they navigate their credit-related inquiries. By providing exceptional support through various communication channels, you will contribute significantly to enhancing the overall customer experience and ensuring that our clients feel valued and supported throughout their journeys with us. Key Responsibilities * Process customer requests efficiently and professionally via phone and email, ensuring timely responses to all inquiries. * Resolve customer complaints in a quick, courteous, and empathetic manner, aiming for first-contact resolution whenever possible. * Maintain the confidentiality of customer records and sensitive financial information, safeguarding their privacy at all times. * Utilise database systems and customer management tools effectively to streamline support processes and provide accurate information. * Assist customers through the necessary security checks and address account inquiries, ensuring a seamless experience. * Provide prompt and accurate support via email and phone, always aiming to exceed customer expectations. * Educate customers about our services and best practices for account management, empowering them to make informed financial decisions. * Thoroughly document all interactions with customers and update records accurately, contributing to our knowledge base for future reference. * Follow established guidelines and protocols to ensure a consistent level of service quality across all customer touchpoints. * Collaborate effectively with cross-functional teams to address and resolve customer needs, fostering a culture of teamwork and shared success. Requirements * You will have 3+ years experience in customer support, ideally at a tech company. * Previous customer service experience, preferably in an email and phone support role * Excellent written communication skills with a strong command of grammar and spelling. * You're able to show empathy for the customer, and to understand the stressful environment a lot of our customers operate in. * experience supporting vulnerable customers * Ability to multitask and respond to live chat inquiries in a timely manner * Strong problem-solving and critical thinking abilities * Customer-focused mindset with a positive and empathetic approach * Proficient in typing and navigating computer systems * Knowledge of financial services and products is a plus * High school diploma or equivalent * Availability to work on weekends not compulsory but preferred Benefits What's in it for You: * Impactful Work: You'll play a key role in scaling our platform to support the next million Bits users, contributing to a product that's changing lives. * Dynamic Environment: Forget the mundane. You'll be in a role where your priorities shape your path, and every day brings a new challenge. Perks That Make You Smile * Competitive market salary, and health insurance. * Choose your hardware. * Opportunities for professional development and career growth. * 28 days holidays/ year incl. UK/ England public & bank holidays * Regular team meals * The chance to make a significant impact on financial inclusion and credit building for underserved communities. And if there's something else you desire within reason, we're all ears. We want you to be happy, fulfilled, and proud to be part of the Bits family. Interview Process * A quick introductory call * A short take home technical challenge * A final round to discuss your skills, introduce you to our CEO and founder, plus other members of the team and business, and answer any questions you might have Ready to redefine credit-building with us? Apply now and be part of the Bits Revolution!

About Bits: Bits is an innovative and rapidly growing fintech startup situated in the vibrant city of London. Our primary mission revolves around promoting financial inclusion and delivering credit-building solutions specifically tailored for underserved individuals who are often overlooked by traditional financial institutions. With our commitment to improving access to financial resources, we are proud to currently serve over 300,000 customers across the UK, helping them achieve their financial goals and aspirations.As part of our expansion, we are looking to hire 1-2 dedicated Customer Support Agents to join our dynamic team at our Camden Town office in London. This position requires on-site work five days a week, allowing for direct interaction and collaboration with your colleagues and customers alike, fostering a supportive and engaging work environment.Role Overview: In the capacity of a Customer Support Agent, you will play a crucial role in assisting our customers as they navigate their credit-related inquiries. By providing exceptional support through various communication channels, you will contribute significantly to enhancing the overall customer experience and ensuring that our clients feel valued and supported throughout their journeys with us.Key Responsibilities * Process customer requests efficiently and professionally via phone and email, ensuring timely responses to all inquiries. * Resolve customer complaints in a quick, courteous, and empathetic manner, aiming for first-contact resolution whenever possible. * Maintain the confidentiality of customer records and sensitive financial information, safeguarding their privacy at all times. * Utilise database systems and customer management tools effectively to streamline support processes and provide accurate information. * Assist customers through the necessary security checks and address account inquiries, ensuring a seamless experience. * Provide prompt and accurate support via email and phone, always aiming to exceed customer expectations. * Educate customers about our services and best practices for account management, empowering them to make informed financial decisions. * Thoroughly document all interactions with customers and update records accurately, contributing to our knowledge base for future reference. * Follow established guidelines and protocols to ensure a consistent level of service quality across all customer touchpoints. * Collaborate effectively with cross-functional teams to address and resolve customer needs, fostering a culture of teamwork and shared success.      Requirements * You will have 3+ years experience in customer support, ideally at a tech company. * Previous customer service experience, preferably in an email and phone support role * Excellent written communication skills with a strong command of grammar and spelling. * You're able to show empathy for the customer, and to understand the stressful environment a lot of our customers operate in. * experience supporting vulnerable customers * Ability to multitask and respond to live chat inquiries in a timely manner * Strong problem-solving and critical thinking abilities * Customer-focused mindset with a positive and empathetic approach * Proficient in typing and navigating computer systems * Knowledge of financial services and products is a plus * High school diploma or equivalent * Availability to work on weekends not compulsory but preferred      BenefitsWhat's in it for You: * Impactful Work: You'll play a key role in scaling our platform to support the next million Bits users, contributing to a product that's changing lives. * Dynamic Environment: Forget the mundane. You'll be in a role where your priorities shape your path, and every day brings a new challenge.      Perks That Make You Smile * Competitive market salary, and health insurance. * Choose your hardware. * Opportunities for professional development and career growth. * 28 days holidays/ year incl. UK/ England public & bank holidays * Regular team meals * The chance to make a significant impact on financial inclusion and credit building for underserved communities.      And if there's something else you desire within reason, we're all ears. We want you to be happy, fulfilled, and proud to be part of the Bits family.Interview Process * A quick introductory call * A short take home technical challenge * A final round to discuss your skills, introduce you to our CEO and founder, plus other members of the team and business, and answer any questions you might have      Ready to redefine credit-building with us? Apply now and be part of the Bits Revolution!

Customer Support Agent - Bits

Customer Support Agent

You have 5+ years in customer service management, strong leadership skills, knowledge of vulnerable customers, and experience in implementing support processes. Excellent communication and analysis skills are essential.

You will lead and mentor the support team, develop policies, monitor interactions, resolve escalated issues, collaborate on product improvements, and prepare performance reports while identifying process enhancements.

About Bits Bits is a dynamic tech company based in London that is dedicated to providing excellent financial solutions and support to our users. We thrive on innovation and seek to create a positive impact in the financial tech industry through our cutting-edge products. Our team consists of passionate individuals who are committed to helping our customers succeed. About The Role We are looking for a Customer Support Manager to lead our customer support team at Bits. In this role, you will be responsible for ensuring that our customers receive top-notch service and support. You will manage a team of customer support representatives, foster a customer-centric culture, and implement strategies to enhance customer satisfaction. If you have strong leadership skills and a passion for customer service, we want to hear from you! Key Responsibilities * Lead and mentor the customer support team, providing guidance and training * Develop and implement customer support policies and procedures * Monitor customer interactions to ensure high-quality service * Handle escalated customer inquiries and resolve complex issues * Collaborate with other departments to enhance product offerings based on customer feedback * Prepare reports on team performance and customer satisfaction * Identify opportunities for improvement in customer support processes * Ability to multitask and handle escalated customer issues and find effective resolutions * Availability to work occasional weekends preferred Requirements * You will have 5+ years experience in customer service management role, ideally from a tech company or financial service company. * Bachelor's degree in Business, hospitality or relevant field is preferred * Proven experience as a Customer Support Manager or in a similar role * Strong leadership skills with the ability to motivate and manage a team * Strong understanding and experience vulnerable customers * Knowledge of financial services and products is a plus * Excellent communication and interpersonal abilities * Experience in implementing customer service processes and strategies * Ability to analyse customer feedback and identify trends * Familiarity with customer support software and tools * Problem-solving skills and the ability to handle challenging situations Benefits What's in it for You: * Impactful Work: You'll play a key role in scaling our platform to support the next million Bits users, contributing to a product that's changing lives. * Dynamic Environment: Forget the mundane. You'll be in a role where your priorities shape your path, and every day brings a new challenge. Perks That Make You Smile * Competitive market salary, and health insurance. * Choose your hardware. * Opportunities for professional development and career growth. * 28 days holidays/ year incl. UK/ England public & bank holidays * Regular team meals * The chance to make a significant impact on financial inclusion and credit building for underserved communities. And if there's something else you desire within reason, we're all ears. We want you to be happy, fulfilled, and proud to be part of the Bits family. Interview Process * A quick introductory call * A short take home technical challenge * A final round to discuss your skills, introduce you to our CEO and founder, plus other members of the team and business, and answer any questions you might have Ready to redefine credit-building with us? Apply now and be part of the Bits Revolution!

About BitsBits is a dynamic tech company based in London that is dedicated to providing excellent financial solutions and support to our users. We thrive on innovation and seek to create a positive impact in the financial tech industry through our cutting-edge products. Our team consists of passionate individuals who are committed to helping our customers succeed.About The RoleWe are looking for a Customer Support Manager to lead our customer support team at Bits. In this role, you will be responsible for ensuring that our customers receive top-notch service and support. You will manage a team of customer support representatives, foster a customer-centric culture, and implement strategies to enhance customer satisfaction. If you have strong leadership skills and a passion for customer service, we want to hear from you!Key Responsibilities * Lead and mentor the customer support team, providing guidance and training * Develop and implement customer support policies and procedures * Monitor customer interactions to ensure high-quality service * Handle escalated customer inquiries and resolve complex issues * Collaborate with other departments to enhance product offerings based on customer feedback * Prepare reports on team performance and customer satisfaction * Identify opportunities for improvement in customer support processes * Ability to multitask and handle escalated customer issues and find effective resolutions * Availability to work occasional weekends preferred      Requirements * You will have 5+ years experience in customer service management role, ideally from a tech company or financial service company. * Bachelor's degree in Business, hospitality or relevant field is preferred * Proven experience as a Customer Support Manager or in a similar role * Strong leadership skills with the ability to motivate and manage a team * Strong understanding and experience vulnerable customers * Knowledge of financial services and products is a plus * Excellent communication and interpersonal abilities * Experience in implementing customer service processes and strategies * Ability to analyse customer feedback and identify trends * Familiarity with customer support software and tools * Problem-solving skills and the ability to handle challenging situations      BenefitsWhat's in it for You: * Impactful Work: You'll play a key role in scaling our platform to support the next million Bits users, contributing to a product that's changing lives. * Dynamic Environment: Forget the mundane. You'll be in a role where your priorities shape your path, and every day brings a new challenge.      Perks That Make You Smile * Competitive market salary, and health insurance. * Choose your hardware. * Opportunities for professional development and career growth. * 28 days holidays/ year incl. UK/ England public & bank holidays * Regular team meals * The chance to make a significant impact on financial inclusion and credit building for underserved communities.      And if there's something else you desire within reason, we're all ears. We want you to be happy, fulfilled, and proud to be part of the Bits family.Interview Process * A quick introductory call * A short take home technical challenge * A final round to discuss your skills, introduce you to our CEO and founder, plus other members of the team and business, and answer any questions you might have      Ready to redefine credit-building with us? Apply now and be part of the Bits Revolution!

Customer Support Manager - Bits

&lt;strong&gt;About Bits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Bits is a dynamic tech company based in London that is dedicated to providing excellent financial solutions and support to our users. We thrive on innovation and seek to create a positive impact in the financial tech industry through our cutting-edge products. Our team consists of passionate individuals who are committed to helping our customers succeed.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We are looking for a Customer Support Manager to lead our customer support team at Bits. In this role, you will be responsible for ensuring that our customers receive top-notch service and support. You will manage a team of customer support representatives, foster a customer-centric culture, and implement strategies to enhance customer satisfaction. If you have strong leadership skills and a passion for customer service, we want to hear from you!&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Lead and mentor the customer support team, providing guidance and training&lt;/li&gt;&lt;li&gt;Develop and implement customer support policies and procedures&lt;/li&gt;&lt;li&gt;Monitor customer interactions to ensure high-quality service&lt;/li&gt;&lt;li&gt;Handle escalated customer inquiries and resolve complex issues&lt;/li&gt;&lt;li&gt;Collaborate with other departments to enhance product offerings based on customer feedback&lt;/li&gt;&lt;li&gt;Prepare reports on team performance and customer satisfaction&lt;/li&gt;&lt;li&gt;Identify opportunities for improvement in customer support processes&lt;/li&gt;&lt;li&gt;Ability to multitask and handle escalated customer issues and find effective resolutions&lt;/li&gt;&lt;li&gt;Availability to work occasional weekends preferred&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Requirements&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;You will have 5+ years experience in customer service management role, ideally from a tech company or financial service company.&lt;/li&gt;&lt;li&gt;Bachelor's degree in Business, hospitality or relevant field is preferred&lt;/li&gt;&lt;li&gt;Proven experience as a Customer Support Manager or in a similar role&lt;/li&gt;&lt;li&gt;Strong leadership skills with the ability to motivate and manage a team&lt;/li&gt;&lt;li&gt;Strong understanding and experience vulnerable customers&lt;/li&gt;&lt;li&gt;Knowledge of financial services and products is a plus&lt;/li&gt;&lt;li&gt;Excellent communication and interpersonal abilities&lt;/li&gt;&lt;li&gt;Experience in implementing customer service processes and strategies&lt;/li&gt;&lt;li&gt;Ability to analyse customer feedback and identify trends&lt;/li&gt;&lt;li&gt;Familiarity with customer support software and tools&lt;/li&gt;&lt;li&gt;Problem-solving skills and the ability to handle challenging situations&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;What's in it for You:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Impactful Work: You'll play a key role in scaling our platform to support the next million Bits users, contributing to a product that's changing lives.&lt;/li&gt;&lt;li&gt;Dynamic Environment: Forget the mundane. You'll be in a role where your priorities shape your path, and every day brings a new challenge.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Perks That Make You Smile&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Competitive market salary, and health insurance.&lt;/li&gt;&lt;li&gt;Choose your hardware.&lt;/li&gt;&lt;li&gt;Opportunities for professional development and career growth.&lt;/li&gt;&lt;li&gt;28 days holidays/ year incl. UK/ England public &amp;amp; bank holidays&lt;/li&gt;&lt;li&gt;Regular team meals&lt;/li&gt;&lt;li&gt;The chance to make a significant impact on financial inclusion and credit building for underserved communities. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;And if there's something else you desire within reason, we're all ears. We want you to be happy, fulfilled, and proud to be part of the Bits family.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Interview Process &lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A quick introductory call&lt;/li&gt;&lt;li&gt;A short take home technical challenge&lt;/li&gt;&lt;li&gt;A final round to discuss your skills, introduce you to our CEO and founder, plus other members of the team and business, and answer any questions you might have&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;Ready to redefine credit-building with us? Apply now and be part of the Bits Revolution!&lt;/em&gt;

Bits

Mission