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Blue Cross Blue Shield of Arizona is committed to Inspiring Health and making it easy. With a focus on connecting people with the care they need, BCBSAZ offers individual, family, group, Medicare, and Medicaid health insurance and related services to more than 1.9 million customers. Through advanced clinical programs and community outreach, BCBSAZ is Inspiring Health in Arizona. A non-profit company, BCBSAZ and its subsidiaries employ more than 2,500 people throughout the state.

Help us continue to Inspire Health in Arizona by joining our award-winning team. No matter what stage of your career you’re in, we offer the resources and support you need to pursue your dreams. Explore what's possible with a career at Blue Cross Blue Shield of Arizona.

Blue Cross Blue Shield of Arizona is an independent licensee of the Blue Cross Blue Shield Association.

Science & Healthcare

Blue Cross Blue Shield of Arizona

Inspiring Health in Arizona for over 80 years.

You should have experience in workforce development, strong communication skills, and the ability to manage programs effectively in a hybrid work environment.

You will oversee workforce development initiatives, manage training programs, assess employee skills, and collaborate with teams to enhance performance and ensure alignment with organizational goals.

Phoenix

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  Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
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   PURPOSE OF THE JOB
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   The Workforce Development Administrator is a key required position under the AHCCCS ACC contract. This position partners with Network and Clinical Operations to promote and workforce development goals and strategies for the network including workforce efficiency, service levels, identifying workforce development gaps and identifying improvement strategies. This position collaborates with the Arizona Association of Health Plan Alliance to plan, organize, monitor, oversee and lead workforce development initiative.
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   QUALIFICATIONS
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   REQUIRED QUALIFICATIONS
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   Required Work Experience
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 <ul>
  <li> Minimum of five (5) years of progressive responsibility in a training and development role</li>
 </ul>
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   Required Education
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 <ul>
  <li> Bachelor’s degree</li>
 </ul>
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   Required Licenses
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 <ul>
  <li> N/A</li>
 </ul>
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   Required Certifications
 </div>
 <ul>
  <li> N/A</li>
 </ul>
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 <div>
   PREFERRED QUALIFICATIONS
 </div>
 <div>
   Preferred Work Experience
 </div>
 <ul>
  <li> 5 years in workforce recruitment, selection, and training and development</li>
  <li> 3 years in workforce forecasting, assessment, planning, and technical assistance in WFD matters</li>
  <li> 3 years in health insurance field</li>
  <li> 2 years in a providers office</li>
  <li> 2 years supervisory experience</li>
 </ul>
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 <div>
   Preferred Education
 </div>
 <ul>
  <li> Bachelor’s degree in business administration or related field</li>
 </ul>
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   Preferred Licenses
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   Preferred Certifications
 </div>
 <ul>
  <li> ATD Integrated Talent Management Certificate</li>
 </ul>
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   ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
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 <ul>
  <li> Responsible for building and maintaining a Workforce Development strategies through strong engagement/support of the provider network</li>
  <li> Maintain effective working relationships to ensure teamwork in achieving corporate goals.</li>
  <li> Perform as a “change agent,” constantly challenging conventional thinking, approach, and current ways of doing business.</li>
  <li> Participate in strategic planning activities and contribute to departmental and cross-functional teams to achieve BCBSAZ goals and ensure future success.</li>
  <li> Leads and implements initiatives on the Arizona Association of Health Plan Workforce Development Alliance (AWFDA): Statewide collaborative for 7 Managed Care Health Plans.</li>
  <li> Serves as the Relias Learning Management System Sites Administrator in the Arizona Association of Health Plan (AzAHP) Enterprise, as well as the Medicaid clinical staff Portal.</li>
  <li> Consults with organizational leaders and workgroups to develop learning strategies to improve network performance.</li>
  <li> Partners, develops, interprets, and coordinates WFD initiatives and policies through the Alliance and Coalition based initiatives with the Arizona Health Care Cost Containment System (AHCCCS).</li>
  <li> Partners, develops, and provides Medicaid and AHCCCS required trainings to the Provider network (including Train the Trainer modalities).</li>
  <li> Forecasts, analyzes, and contributes to the Medicaid’s WFD Plan deliverable for AHCCCS, and contributing to AHCCCS deliverables as requested across the clinical department.</li>
  <li> Partners with the Contracting and Network team to ensure all newly contractor providers are properly onboarded regarding WFD requirements and Relias</li>
  <li> Partners with Clinical Operations to support provider WFD needs</li>
 </ul>
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   Administrative
 </div>
 <ul>
  <li> Support short and long term department goals in accordance with overall company objectives and divisional strategic planning. Execute strategies and operational plans to ensure that both short- and long-term objectives and goals are consistently met.</li>
  <li> Complete departmental regulatory deliverables</li>
  <li> The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements</li>
  <li> Perform all other duties as assigned.</li>
 </ul>
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   COMPETENCIES
 </div>
 <div>
   REQUIRED COMPETENCIES
 </div>
 <div>
   Required Job Skills
 </div>
 <ul>
  <li> Strong written/verbal communication, interpersonal, and presentation skills</li>
  <li> Strong analytical and problem solving skills</li>
  <li> Ability to translate complicated data into usable information that can be relayed in a clear fashion</li>
  <li> Intermediate PC proficiency</li>
  <li> Intermediate skill in word processing, spreadsheet, and database software</li>
 </ul>
 <div>
   Required Professional Competencies
 </div>
 <ul>
  <li> Establish and maintain working relationships in a collaborative team environment</li>
  <li> Strong customer service skills</li>
  <li> Recognize strategic opportunities and use data to make timely and sound decisions</li>
  <li> Flexibility and willingness to adjust to shifting demands/priorities</li>
 </ul>
 <div>
   Required Leadership Experience and Competencies
 </div>
 <ul>
  <li> N/A</li>
 </ul>
 <div></div>
 <div>
   PREFERRED COMPETENCIES
 </div>
 <div>
   Preferred Job Skills
 </div>
 <ul>
  <li> N/A</li>
 </ul>
 <div></div>
 <div>
   Preferred Professional Competencies
 </div>
 <ul>
  <li> N/A</li>
 </ul>
 <div></div>
 <div>
   Preferred Leadership Experience and Competencies
 </div>
 <ul>
  <li> N/A</li>
 </ul>
 <div></div>
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   Our Commitment
 </div>
 <div></div>
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   AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
 </div>
 <div></div>
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   Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
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  Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.
 
 
 
   PURPOSE OF THE JOB
 
 
 
   The Workforce Development Administrator is a key required position under the AHCCCS ACC contract. This position partners with Network and Clinical Operations to promote and workforce development goals and strategies for the network including workforce efficiency, service levels, identifying workforce development gaps and identifying improvement strategies. This position collaborates with the Arizona Association of Health Plan Alliance to plan, organize, monitor, oversee and lead workforce development initiative.
 
 
 
   QUALIFICATIONS
 
 
   REQUIRED QUALIFICATIONS
 
 
   Required Work Experience
 
 
   Minimum of five (5) years of progressive responsibility in a training and development role
 
 
 
   Required Education
 
 
   Bachelor’s degree
 
 
 
   Required Licenses
 
 
   N/A
 
 
 
   Required Certifications
 
 
   N/A
 
 
 
   PREFERRED QUALIFICATIONS
 
 
   Preferred Work Experience
 
 
   5 years in workforce recruitment, selection, and training and development
   3 years in workforce forecasting, assessment, planning, and technical assistance in WFD matters
   3 years in health insurance field
   2 years in a providers office
   2 years supervisory experience
 
 
 
   Preferred Education
 
 
   Bachelor’s degree in business administration or related field
 
 
 
   Preferred Licenses
 
 
 
   Preferred Certifications
 
 
   ATD Integrated Talent Management Certificate
 
 
 
   ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
 
 
   Responsible for building and maintaining a Workforce Development strategies through strong engagement/support of the provider network
   Maintain effective working relationships to ensure teamwork in achieving corporate goals.
   Perform as a “change agent,” constantly challenging conventional thinking, approach, and current ways of doing business.
   Participate in strategic planning activities and contribute to departmental and cross-functional teams to achieve BCBSAZ goals and ensure future success.
   Leads and implements initiatives on the Arizona Association of Health Plan Workforce Development Alliance (AWFDA): Statewide collaborative for 7 Managed Care Health Plans.
   Serves as the Relias Learning Management System Sites Administrator in the Arizona Association of Health Plan (AzAHP) Enterprise, as well as the Medicaid clinical staff Portal.
   Consults with organizational leaders and workgroups to develop learning strategies to improve network performance.
   Partners, develops, interprets, and coordinates WFD initiatives and policies through the Alliance and Coalition based initiatives with the Arizona Health Care Cost Containment System (AHCCCS).
   Partners, develops, and provides Medicaid and AHCCCS required trainings to the Provider network (including Train the Trainer modalities).
   Forecasts, analyzes, and contributes to the Medicaid’s WFD Plan deliverable for AHCCCS, and contributing to AHCCCS deliverables as requested across the clinical department.
   Partners with the Contracting and Network team to ensure all newly contractor providers are properly onboarded regarding WFD requirements and Relias
   Partners with Clinical Operations to support provider WFD needs
 
 
 
   Administrative
 
 
   Support short and long term department goals in accordance with overall company objectives and divisional strategic planning. Execute strategies and operational plans to ensure that both short- and long-term objectives and goals are consistently met.
   Complete departmental regulatory deliverables
   The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements
   Perform all other duties as assigned.
 
 
 
   COMPETENCIES
 
 
   REQUIRED COMPETENCIES
 
 
   Required Job Skills
 
 
   Strong written/verbal communication, interpersonal, and presentation skills
   Strong analytical and problem solving skills
   Ability to translate complicated data into usable information that can be relayed in a clear fashion
   Intermediate PC proficiency
   Intermediate skill in word processing, spreadsheet, and database software
 
 
   Required Professional Competencies
 
 
   Establish and maintain working relationships in a collaborative team environment
   Strong customer service skills
   Recognize strategic opportunities and use data to make timely and sound decisions
   Flexibility and willingness to adjust to shifting demands/priorities
 
 
   Required Leadership Experience and Competencies
 
 
   N/A
 
 
 
   PREFERRED COMPETENCIES
 
 
   Preferred Job Skills
 
 
   N/A
 
 
 
   Preferred Professional Competencies
 
 
   N/A
 
 
 
   Preferred Leadership Experience and Competencies
 
 
   N/A
 
 
 
   Our Commitment
 
 
 
   AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.
 
 
 
   Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.
 


Blue Cross Blue Shield of Arizona

Mission