Health Insurance

Flexible Working

Sick Pay

Employee Discount

Large

The British Heart Foundation (BHF) is a charitable organisation dedicated to combating heart disease through research, education, and support. The BHF's primary mission is to save lives and improve cardiovascular health by funding groundbreaking research, advocating for heart-healthy lifestyles, and providing support to those affected by heart conditions. Their purpose revolves around preventing heart diseases, promoting awareness, and advancing medical knowledge to ensure a world where individuals live longer, healthier lives, free from the impact of heart-related illnesses. Through their multifaceted approach, the BHF strives to make a significant and lasting impact on heart health in the United Kingdom.

Science & Healthcare

British Heart Foundation

Healthcare

The largest independent funder of research into heart and circulatory diseases in the UK

You must be 16 or older and have no unspent criminal convictions. This is an unpaid volunteer role in a friendly charity shop.

You will engage with customers, answer queries, manage the till, assist with admin tasks, communicate sales needs, and promote Gift Aid and campaigns.

Customer Relations

Hospitality & Retail

<div>Our charity funds around &pound;100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we&rsquo;d love you to join our volunteer team.
Could you be the friendly face of your local British Heart Foundation shop? With support around you and full training provided, you will be processing sales through the till as a volunteer cashier, talking to customers and thanking every donor - helping us continue to fund life saving research. This is a customer focussed role where you will meet and interact with a wide range of people.
Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop. 
Typical tasks include: 
<ul><li>Engaging with customers and serving them in a helpful and friendly way
</li><li>Answering questions from customer, donors and supporters
</li><li>Communicating with fellow volunteers about what has sold and needs re-stocking
</li><li>Honing your retail and cashier skills behind the till and taking payments
</li><li>Helping with administration and reception duties around the till area
</li>Promoting Gift Aid and sales campaigns 
<li>
</li></ul>Volunteering with British Heart Foundation comes with plenty of benefits too&hellip; 
<ul><li>A 25% discount on donated goods and 10% discount on New Goods in our shops
</li><li>Unlimited, free, and confidential support by Retail Trust
</li><li>Access to training and development
</li><li>Reasonable travel expenses reimbursed
</li><li>Refreshments available
</li><li>Volunteer certificates, references and long service awards provided
</li><li>Access to discounts with other retailers</li></ul></div>

Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Could you be the friendly face of your local British Heart Foundation shop? With support around you and full training provided, you will be processing sales through the till as a volunteer cashier, talking to customers and thanking every donor - helping us continue to fund life saving research. This is a customer focussed role where you will meet and interact with a wide range of people.
Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
Engaging with customers and serving them in a helpful and friendly way
Answering questions from customer, donors and supporters
Communicating with fellow volunteers about what has sold and needs re-stocking
Honing your retail and cashier skills behind the till and taking payments
Helping with administration and reception duties around the till area
Promoting Gift Aid and sales campaigns

Volunteering with British Heart Foundation comes with plenty of benefits too…
A 25% discount on donated goods and 10% discount on New Goods in our shops
Unlimited, free, and confidential support by Retail Trust
Access to training and development
Reasonable travel expenses reimbursed
Refreshments available
Volunteer certificates, references and long service awards provided
Access to discounts with other retailers

Cash Desk Volunteer - British Heart Foundation

<div>
 Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
 Could you be the friendly face of your local British Heart Foundation shop? With support around you and full training provided, you will be processing sales through the till as a volunteer cashier, talking to customers and thanking every donor - helping us continue to fund life saving research. This is a customer focussed role where you will meet and interact with a wide range of people.
 Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop. 
 
 Typical tasks include: 
 
 <ul>
 <li>Engaging with customers and serving them in a helpful and friendly way</li>
 <li>Answering questions from customer, donors and supporters</li>
 <li>Communicating with fellow volunteers about what has sold and needs re-stocking</li>
 <li>Honing your retail and cashier skills behind the till and taking payments</li>
 <li>Helping with administration and reception duties around the till area</li>Promoting Gift Aid and sales campaigns
 </ul>
 
 Volunteering with British Heart Foundation comes with plenty of benefits too… 
 
 <ul>
 <li>A 25% discount on donated goods and 10% discount on New Goods in our shops</li>
 <li>Unlimited, free, and confidential support by Retail Trust</li>
 <li>Access to training and development</li>
 <li>Reasonable travel expenses reimbursed</li>
 <li>Refreshments available</li>
 <li>Volunteer certificates, references and long service awards provided</li>
 <li>Access to discounts with other retailers</li>
 </ul>
</div>

Cash Desk Volunteer

You must be under 16 and have no unspent criminal convictions to apply.

You will write detailed descriptions, categorize items for easy navigation, and upload photos to effectively showcase products for sale.

Sales & Business Development

<div>Our charity funds around &pound;100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we&rsquo;d love you to join our volunteer team.
Online selling is a fast growing and exciting way to retail in the digital age, so if you would like to get involved in this, come join us at your local BHF shop and help create online sales listings to promote the varied items that we sell. Maybe you already know your way around online selling platforms or maybe it&rsquo;s something you want to find out more about, either way you will be fully supported in this volunteer role to make sure you develop the skills and experience needed to become an expert online lister. Get the satisfaction of seeing the items you list sell for the best possible prices, knowing this will be helping us continue to fund life saving research.
Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include: 
<ul><li>writing informative and accurate descriptions of the items we are selling including details about condition, measurements and any defects or flaws.
</li><li>making sure the item is placed in the correct selling category to make it easy for customers to find just what they are looking for
</li>helping to upload photos to really showcase the items. 
<li>
</li></ul>Volunteering with British Heart Foundation comes with plenty of benefits too&hellip; 
<ul><li>A 25% discount on donated goods and 10% discount on New Goods in our shops
</li><li>Unlimited, free, and confidential support by Retail Trust
</li><li>Access to training and development
</li><li>Reasonable travel expenses reimbursed
</li><li>Refreshments available
</li><li>Volunteer certificates, references and long service awards provided
</li><li>Access to discounts with other retailers</li></ul></div>

Our charity funds around £100 million of research each year into all heart and circulatory diseases and the things that cause them. Heart diseases. Stroke. Vascular dementia. Diabetes. They're all connected, and they're all under our microscope. Our volunteers help us fund lifesaving science to improve the lives of families and loved ones living with heart and circulatory disease. Volunteering with us is easy, flexible, and inclusive. If you can spare a few hours a week, or a couple of hours occasionally, we’d love you to join our volunteer team.
Online selling is a fast growing and exciting way to retail in the digital age, so if you would like to get involved in this, come join us at your local BHF shop and help create online sales listings to promote the varied items that we sell. Maybe you already know your way around online selling platforms or maybe it’s something you want to find out more about, either way you will be fully supported in this volunteer role to make sure you develop the skills and experience needed to become an expert online lister. Get the satisfaction of seeing the items you list sell for the best possible prices, knowing this will be helping us continue to fund life saving research.
Just so you know, we are unable to accept volunteers aged under 16 or with unspent criminal convictions. Please note this is an unpaid voluntary position in a friendly charity shop.
Typical tasks include:
writing informative and accurate descriptions of the items we are selling including details about condition, measurements and any defects or flaws.
making sure the item is placed in the correct selling category to make it easy for customers to find just what they are looking for
helping to upload photos to really showcase the items.

Volunteering with British Heart Foundation comes with plenty of benefits too…
A 25% discount on donated goods and 10% discount on New Goods in our shops
Unlimited, free, and confidential support by Retail Trust
Access to training and development
Reasonable travel expenses reimbursed
Refreshments available
Volunteer certificates, references and long service awards provided
Access to discounts with other retailers

Online Lister Volunteer - British Heart Foundation

Online Lister Volunteer

You must provide proof of I.D. for this informal volunteer interview opportunity.

You will participate in an informal interview process, providing proof of I.D., and may engage in discussions about volunteer roles and expectations within the organization.

People, HR & Administration

Brighton & Hove

<div>Come and meet the team for an informal interview.
This informal interview will be your chance to meet us, ask questions and find out if this volunteer role is right for you.
Please could you bring a proof of I.D. with you to this appointment</div>

Come and meet the team for an informal interview.
This informal interview will be your chance to meet us, ask questions and find out if this volunteer role is right for you.
Please could you bring a proof of I.D. with you to this appointment

Informal volunteer interview - British Heart Foundation

Informal volunteer interview

You should have a passion for customer service, work well under pressure, guide volunteers, be detail-oriented, tech-savvy, and able to lift heavy items. Must be 18+ years old.

You will engage customers, organize donated stock, collaborate with the E-Commerce team, and oversee store operations as a Keyholder in the manager's absence.

Derby

<div>Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?
Look no further &ndash; join us as a Sales Assistant in Derby.

We have 2 part time roles working 21 hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week.
This role requires flexibility to work weekends and bank holidays on a rota basis.

You&rsquo;ll join the team on a permanent contract.

What does this role involve?
As a Sales Assistant you&rsquo;ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we&rsquo;re looking for someone who will deliver a first class customer service experience. It&rsquo;s a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
<ul>
<li>Engage with customers, providing exceptional service and promoting our charity&rsquo;s mission</li>
<li>Organise and merchandise donated stock creatively to maximise sales potential</li>
<li>Collaborate with our E-Commerce team to maximise online sales</li>
<li>As a Keyholder, you&rsquo;ll be the go-to person when there isn&rsquo;t a manager on duty, keeping the store running and ensuring our customers have a great experience. You&rsquo;ll need to be 18+ years old to apply for this role.</li>
</ul>
Please note, this role can be physically demanding and will involve lifting large pieces of furniture.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?
<ul>
<li>Previous retail experience isn&rsquo;t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.</li>
<li>You&rsquo;ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor</li>
<li>Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment</li>
<li>Attention to detail in everything you do</li>
<li>Positive, creative, confident, customer service focussed and passionate about sustainability</li>
<li>You&rsquo;ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.</li>
</ul>
What&rsquo;s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.
Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever &ndash; because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:
<ul>
<li>38 days annual leave (plus the option to sell leave)</li>
<li>Holistic support leave of up to 10 additional days off each year
</li><li>Enhanced family policies (maternity, paternity and adoption leave)</li>
<li>Wagestream - early access to your wages</li>
<li>25% staff discount</li>
<li>Health cash plan (Dental, Optical, Therapies, etc)</li>
<li>Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)</li>
<li>Pension with employer contribution of up to 10%</li>
<li>Cycle to work scheme</li>
<li>Discounts on gym memberships</li>
<li>Discounts with a wide range of retailers</li>
</ul>
Ready to apply?

To apply, please follow these simple steps:
<div>
<ul><li>Click the &ldquo;Apply&rdquo; button below.</li></ul>
<ul><li>You&rsquo;ll be seamlessly redirected to the BHF Careers page.</li></ul>
<ul><li>Complete the application form, submit your CV and upload your employment history.</li></ul>
</div>
What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check

Inclusivity Matters: We&rsquo;re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Act Swiftly: Early applications are encouraged. We&rsquo;ll be reviewing submissions throughout the advertising period and may close the advert early

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.</div>

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?
Look no further – join us as a Sales Assistant in Derby.

We have 2 part time roles working 21 hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week.
This role requires flexibility to work weekends and bank holidays on a rota basis.

You’ll join the team on a permanent contract.

What does this role involve?
As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

Engage with customers, providing exceptional service and promoting our charity’s mission
Organise and merchandise donated stock creatively to maximise sales potential
Collaborate with our E-Commerce team to maximise online sales
As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involve lifting large pieces of furniture.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
Attention to detail in everything you do
Positive, creative, confident, customer service focussed and passionate about sustainability
You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.
Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

38 days annual leave (plus the option to sell leave)
Holistic support leave of up to 10 additional days off each year
Enhanced family policies (maternity, paternity and adoption leave)
Wagestream - early access to your wages
25% staff discount
Health cash plan (Dental, Optical, Therapies, etc)
Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
Pension with employer contribution of up to 10%
Cycle to work scheme
Discounts on gym memberships
Discounts with a wide range of retailers

Ready to apply?

To apply, please follow these simple steps:

Click the “Apply” button below.
You’ll be seamlessly redirected to the BHF Careers page.
Complete the application form, submit your CV and upload your employment history.

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

Sales Assistant - Home Store - British Heart Foundation

Sales Assistant - Home Store

You should be passionate, energetic, and customer-focused, comfortable guiding volunteers, tech-savvy, detail-oriented, able to lift heavy items, and over 18. Retail experience not essential.

You will engage customers, organize donations, collaborate with the E-Commerce team, manage the store as Keyholder, and enhance your knowledge of the charity's mission.

Southampton

<div>Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?
Look no further &ndash; join us as a Sales Assistant in Eastleigh.

This is a part time role working 21 hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week.
This role requires flexibility to work weekends and bank holidays on a rota basis.

You&rsquo;ll join the team on a 3-month fixed term contract.

What does this role involve?
As a Sales Assistant you&rsquo;ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we&rsquo;re looking for someone who will deliver a first class customer service experience. It&rsquo;s a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:
<ul>
<li>Engage with customers, providing exceptional service and promoting our charity&rsquo;s mission</li>
<li>Organise and merchandise donated stock creatively to maximise sales potential</li>
<li>Collaborate with our E-Commerce team to maximise online sales</li>
<li>As a Keyholder, you&rsquo;ll be the go-to person when there isn&rsquo;t a manager on duty, keeping the store running and ensuring our customers have a great experience. You&rsquo;ll need to be 18+ years old to apply for this role.</li>
</ul>
Please note, this role can be physically demanding and will involve lifting large pieces of furniture.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?
<ul>
<li>Previous retail experience isn&rsquo;t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.</li>
<li>You&rsquo;ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor</li>
<li>Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment</li>
<li>Attention to detail in everything you do</li>
<li>Positive, creative, confident, customer service focussed and passionate about sustainability</li>
<li>You&rsquo;ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.</li>
</ul>
What&rsquo;s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.
Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever &ndash; because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:
<ul>
<li>38 days annual leave (plus the option to sell leave)</li>
<li>Holistic support leave of up to 10 additional days off each year
</li><li>Enhanced family policies (maternity, paternity and adoption leave)</li>
<li>Wagestream - early access to your wages</li>
<li>25% staff discount</li>
<li>Health cash plan (Dental, Optical, Therapies, etc)</li>
<li>Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)</li>
<li>Pension with employer contribution of up to 10%</li>
<li>Cycle to work scheme</li>
<li>Discounts on gym memberships</li>
<li>Discounts with a wide range of retailers</li>
</ul>
Ready to apply?

To apply, please follow these simple steps:
<div>
<ul><li>Click the &ldquo;Apply&rdquo; button below.</li></ul>
<ul><li>You&rsquo;ll be seamlessly redirected to the BHF Careers page.</li></ul>
<ul><li>Complete the application form, submit your CV and upload your employment history.</li></ul>
</div>
What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check

Inclusivity Matters: We&rsquo;re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Act Swiftly: Early applications are encouraged. We&rsquo;ll be reviewing submissions throughout the advertising period and may close the advert early

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.</div>

Would you like to be part of a retail team that are community based, offer amazing choice and genuine sustainability?
Look no further – join us as a Sales Assistant in Eastleigh.

This is a part time role working 21 hours a week in one of our busy furniture stores. Our stores are fast-paced and trade 7 days a week.
This role requires flexibility to work weekends and bank holidays on a rota basis.

You’ll join the team on a 3-month fixed term contract.

What does this role involve?
As a Sales Assistant you’ll be at the very heart of our retail operation. This is not just a standing behind the till or filling shelves type of role, we’re looking for someone who will deliver a first class customer service experience. It’s a fun, fast-paced environment where no two days are the same and everyone works as a team.

Every day is different in charity retail, as well as working on the till or sorting donations, you can expect to:

Engage with customers, providing exceptional service and promoting our charity’s mission
Organise and merchandise donated stock creatively to maximise sales potential
Collaborate with our E-Commerce team to maximise online sales
As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience. You’ll need to be 18+ years old to apply for this role.

Please note, this role can be physically demanding and will involve lifting large pieces of furniture.

You will be given lots of autonomy in your role and will strive to continually build your knowledge of BHF.

What are we looking for?

Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
Attention to detail in everything you do
Positive, creative, confident, customer service focussed and passionate about sustainability
You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.

What’s important to us?

At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online.

In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and will continue to build upon our reuse agenda in the years to come.
Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever – because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

Why join the BHF?

We have a strong culture of internal progression and will actively support you to develop your career.

Our generous staff benefits include:

38 days annual leave (plus the option to sell leave)
Holistic support leave of up to 10 additional days off each year
Enhanced family policies (maternity, paternity and adoption leave)
Wagestream - early access to your wages
25% staff discount
Health cash plan (Dental, Optical, Therapies, etc)
Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
Pension with employer contribution of up to 10%
Cycle to work scheme
Discounts on gym memberships
Discounts with a wide range of retailers

Ready to apply?

To apply, please follow these simple steps:

Click the “Apply” button below.
You’ll be seamlessly redirected to the BHF Careers page.
Complete the application form, submit your CV and upload your employment history.

What do I need to know?

DBS Check: Any offer of employment is subject to a satisfactory DBS check

Inclusivity Matters: We’re committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process

Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early

Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.

Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.

British Heart Foundation

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