Large

The British Red Cross is a volunteer-led movement that connects those who have kindness to share, with the people who need it most.
 
We help people in crisis get the support they need anywhere in the UK and around the world.
 
The people we help can trust that we’re completely neutral, independent and impartial. Our supporters know that we help those most in need, and our staff and volunteers can see they’re a part of a unique movement which anyone is welcome to join.

Non-profit

British Red Cross

Non-profit sector 

For over 150 years, the British Red Cross has helped people in crisis, whoever and wherever they are.

You should have retail experience, strong leadership skills, excellent customer service abilities, and a passion for helping others. Flexibility and teamwork are essential.

You will assist in managing shop operations, support staff, enhance customer experience, handle inventory, and drive sales while promoting the organization's mission and values.

<div>
 <div>
  <div>
   <b>Assistant Shop Manager</b>
  </div> 
  <div>
   <b>Location: Petersfield, Hampshire, </b><b>GU32 3AD</b>
  </div> 
  <div>
   <b>Salary: £22,714 per annum, pro rata for part time</b>
  </div> 
  <div>
   <b>Hours: 21 per week</b>
   <br> <b>Contract Type: Permanent</b>
  </div> 
  <div></div> 
  <div>
   <b><i>Are you a retail expert passionate about impacting to meaningful change?</i></b>
  </div> 
  <div></div> 
  <div>
   We need a dynamic <b>Assistant </b><b>Shop </b><b>Manager to</b> join our our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?
  </div> 
  <div></div> 
  <div>
   <i>"I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity"</i> - <b>Joanne, Regional Retail Manager</b>
  </div> 
  <div></div> 
  <div>
   <div>
    <b>A day in the life of an Assistant Shop Manager will involve:</b>
    <br> 
   </div>
   <ul>
    <li>Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street.<br> </li>
    <li>Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same.<br> </li>
    <li>Fostering a brilliant shopping environment and provide an excellent customer experience in store.<br> </li>
    <li>Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development.</li> 
   </ul>
   <div>
    <div>
     <b>To be a successful Assistant Shop Manager, you’ll need:</b>
    </div> 
    <ul>
     <li>To be retail superstar with the experience and know-how from working in a shop environment.</li> 
     <li>The traits of a people-person, who enjoys providing an excellent customer experience, supporting a team, and meeting people from all walks of life.</li> 
     <li>The mind of a commercially savvy individual, who has a good understanding of financial targets and measures, alongside proven IT skills.</li> 
     <li>The ability to work flexibly to the needs of the store.</li> 
    </ul> 
    <div></div>
    <div>
     <b>Closing date</b> for applications is 23.59 on <b>Wednesday 31st July</b><b> 2024</b>. Please note, we reserve the right to close applications early, given high volume.
    </div>
    <div>
     <br> 
     <div>
      <div>
       In return for your dedication and expertise, you’ll get:
      </div> 
      <div></div>
      <ul>
       <li><b>Holidays:</b> 36 days annual leave (including bank holidays) + option to buy 5 extra days.</li> 
       <li><b>Pension scheme</b>: Up to 6% contributory pension.</li> 
       <li><b>Flexible working: </b>We do our best to accommodate your preferred work style.</li> 
       <li><b>Learning &amp; Development:</b> Wide range of career opportunities + comprehensive learning.</li> 
       <li><b>Discounts:</b> Access to Blue Light Discount Card and employee benefits platform.</li> 
       <li><b>Wellbeing Assistance:</b> Access to mental health and wellbeing assistance.</li> 
       <li><b>Team Working: </b>Champion our mission in a collaborative team.</li> 
       <li><b>Cycle2Work:</b> Lease a bicycle through the scheme.</li> 
       <li><b>Season ticket loan</b>: Interest-free loan for commuting expenses.</li> 
      </ul>
      <div>
       <i>We are proud to participate in the disability confident scheme for roles based in the UK.</i><i> During the application process, you will be asked if you wish to apply under the scheme.</i>
      </div> 
      <div></div> 
      <div></div>
      <div>
       <i>At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.</i>
      </div>
      <div>
       <br> <i> </i>
      </div>
     </div>
     <div>
      <b><i>Connecting human kindness with human crisis</i></b>
     </div>
    </div>
   </div>
  </div>
 </div>
</div>


 
  
   Assistant Shop Manager
   
  
   Location: Petersfield, Hampshire, GU32 3AD
   
  
   Salary: £22,714 per annum, pro rata for part time
   
  
   Hours: 21 per week
    Contract Type: Permanent
   
   
  
   Are you a retail expert passionate about impacting to meaningful change?
   
   
  
   We need a dynamic Assistant Shop Manager to join our our friendly charity shop team. This fantastic opportunity will enable you to sharpen your retail skills while impacting the lives of people in your community, across the UK, and abroad. Do you have what it takes to help create a world where kindness knows no bounds?
   
   
  
   "I'm not delivering to a profit target to enhance someone's personal wealth. I'm making a real, visible contribution to supporting the work of my chosen charity" - Joanne, Regional Retail Manager
   
   
  
   
    A day in the life of an Assistant Shop Manager will involve:
     
   
   
    Collaborating with the shop manager to run a profitable, customer-focussed shop that is the 'window of the British Red Cross' on the high street. 
    Working on the shop floor, to coordinating activity “behind the scenes”, no two days are the same. 
    Fostering a brilliant shopping environment and provide an excellent customer experience in store. 
    Working collaboratively with the shop manager, you’ll oversee a team of dedicated volunteers, delivering their induction, management, and development. 
   
   
    
     To be a successful Assistant Shop Manager, you’ll need:
     
    
     To be retail superstar with the experience and know-how from working in a shop environment. 
     The traits of a people-person, who enjoys providing an excellent customer experience, supporting a team, and meeting people from all walks of life. 
     The mind of a commercially savvy individual, who has a good understanding of financial targets and measures, alongside proven IT skills. 
     The ability to work flexibly to the needs of the store. 
     
    
    
     Closing date for applications is 23.59 on Wednesday 31st July 2024. Please note, we reserve the right to close applications early, given high volume.
    
    
      
     
      
       In return for your dedication and expertise, you’ll get:
       
      
      
       Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days. 
       Pension scheme: Up to 6% contributory pension. 
       Flexible working: We do our best to accommodate your preferred work style. 
       Learning & Development: Wide range of career opportunities + comprehensive learning. 
       Discounts: Access to Blue Light Discount Card and employee benefits platform. 
       Wellbeing Assistance: Access to mental health and wellbeing assistance. 
       Team Working: Champion our mission in a collaborative team. 
       Cycle2Work: Lease a bicycle through the scheme. 
       Season ticket loan: Interest-free loan for commuting expenses. 
      
      
       We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.
       
       
      
      
       At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.
      
      
         
      
     
     
      Connecting human kindness with human crisis
     
    
   
  
 


Assistant Shop Manager - British Red Cross

Assistant Shop Manager

You need management experience in a target-driven environment, strong coaching skills, excellent organization, data interpretation ability, and proficiency in Microsoft 365.

You will optimize team productivity, manage Key Accounts Executives, motivate staff, conduct quality monitoring, and collaborate on customer feedback with Sales Management.

Hospitality & Retail

Salford

<p><strong><em>Are you a highly motivated people manager with a solutions-driven mindset? </em></strong></p><ul><li>If so, you could play a key role in ensuring service excellence for Red Cross Training Team's contact centre. For over 30 years, first aid at work courses have been delivered by the Red Cross with an<strong> </strong>enviable reputation for quality and excellence. You will provide managed customer service to Key Account clients to ensure continued success within the team.</li></ul><p><strong> What does the role of a Key Accounts Team Leader involve?</strong></p><ul><li>Ensuring effective service delivery by optimising the productivity and efficiency of the Key Accounts team.</li><li>Managing a team of Key Accounts Executives who are focussed on providing outstanding customer care and post sales service.</li><li>Motivating, mentoring and coaching direct reports to achieve key performance indicators.</li><li>Conducting quality monitoring activities and producing accurate and insightful management reporting.</li><li>Collaborating with internal and external teams; reviewing customer feedback with Key Account Managers and providing regular updates to the Sales Management team.</li></ul><p><strong>What do you need to be a successful Key Accounts Team Leader?</strong></p><ul><li>Previous experience of managing a team in a target driven or contact centre environment. You will have a track record of achieving and exceeding targets.</li><li>An understanding of the importance of delivering a great customer experience. You can inspire others to exceed customer expectations.</li><li>Well-developed coaching and mentoring skills, an appreciation of different learning styles and the ability to match these to appropriate delivery techniques.</li><li>Excellent organisational skills with an ability for prioritising your own &amp; other people’s workload against competing deadlines.</li><li>An ability to interpret and manipulate data and use this as a basis for producing high quality management reporting.</li><li>A sound working knowledge of Microsoft 365 and having the ability to learn how to use new software and databases.</li></ul><p><strong>If you could inspire a team to continue achieving excellence, apply now! The closing date for your application is Sunday 4th August 2024. Early application is encouraged as we reserve the right to close the advert early.</strong></p><p><strong>In return for your commitment and expertise, what will you get?</strong></p><ul><li><strong>Holidays: </strong>Up to 36 days annual leave (including bank holidays) + option to buy 5 extra days.</li><li> <strong>Pension scheme:</strong> Up to 6% contributory pension.</li><li> <strong>Flexible working: </strong>We do our best to accommodate your preferred work style.</li><li> <strong>Learning &amp; Development: </strong>Wide range of career opportunities + comprehensive learning.</li><li> <strong>Discounts: </strong>Access to Blue Light Discount Card and employee benefits platform.</li><li> <strong>Wellbeing Assistance: </strong>Access to mental health and wellbeing support.</li><li> <strong>Team Working: </strong>Support our mission in a collaborative team.</li><li> <strong>Cycle2Work: </strong>Lease a bicycle through the scheme.</li><li> <strong>Season ticket loan: </strong>Interest-free loan for commuting expenses<strong>.</strong></li></ul>

Are you a highly motivated people manager with a solutions-driven mindset? If so, you could play a key role in ensuring service excellence for Red Cross Training Team's contact centre. For over 30 years, first aid at work courses have been delivered by the Red Cross with an enviable reputation for quality and excellence. You will provide managed customer service to Key Account clients to ensure continued success within the team. What does the role of a Key Accounts Team Leader involve?Ensuring effective service delivery by optimising the productivity and efficiency of the Key Accounts team.Managing a team of Key Accounts Executives who are focussed on providing outstanding customer care and post sales service.Motivating, mentoring and coaching direct reports to achieve key performance indicators.Conducting quality monitoring activities and producing accurate and insightful management reporting.Collaborating with internal and external teams; reviewing customer feedback with Key Account Managers and providing regular updates to the Sales Management team.What do you need to be a successful Key Accounts Team Leader?Previous experience of managing a team in a target driven or contact centre environment. You will have a track record of achieving and exceeding targets.An understanding of the importance of delivering a great customer experience. You can inspire others to exceed customer expectations.Well-developed coaching and mentoring skills, an appreciation of different learning styles and the ability to match these to appropriate delivery techniques.Excellent organisational skills with an ability for prioritising your own & other people’s workload against competing deadlines.An ability to interpret and manipulate data and use this as a basis for producing high quality management reporting.A sound working knowledge of Microsoft 365 and having the ability to learn how to use new software and databases.If you could inspire a team to continue achieving excellence, apply now! The closing date for your application is Sunday 4th August 2024. Early application is encouraged as we reserve the right to close the advert early.In return for your commitment and expertise, what will you get?Holidays: Up to 36 days annual leave (including bank holidays) + option to buy 5 extra days. Pension scheme: Up to 6% contributory pension. Flexible working: We do our best to accommodate your preferred work style. Learning & Development: Wide range of career opportunities + comprehensive learning. Discounts: Access to Blue Light Discount Card and employee benefits platform. Wellbeing Assistance: Access to mental health and wellbeing support. Team Working: Support our mission in a collaborative team. Cycle2Work: Lease a bicycle through the scheme. Season ticket loan: Interest-free loan for commuting expenses.

Key Accounts Team Leader - British Red Cross

<div>
 <div>
  <div>
   <b>Key Accounts Team Leader</b>
   <br> <b>Location: Hybrid (between home &amp; 2 days per week in </b><b>Salford office)</b>
  </div> 
  <div>
   <b>Contract type: Permanent</b>
   <br> <b>Hours: 35 per week</b>
   <br> <b>Salary: £27,338 per annum based on 35 hours per week</b>
   <br> <b> </b>
   <br> 
  </div>
  <div>
   <b><i>Are you a highly motivated people manager with a solutions-driven mindset? </i></b>If so, you could play a key role in ensuring service excellence for Red Cross Training Team's contact centre. For over 30 years, first aid at work courses have been delivered by the Red Cross with an<b> </b>enviable reputation for quality and excellence. You will provide managed customer service to Key Account clients to ensure continued success within the team.
  </div>
  <div>
   <br> 
   <p><b> What does the role of a Key Accounts Team Leader involve?</b></p> 
  </div> 
  <ul>
   <li>Ensuring effective service delivery by optimising the productivity and efficiency of the Key Accounts team.</li> 
   <li>Managing a team of Key Accounts Executives who are focussed on providing outstanding customer care and post sales service.</li> 
   <li>Motivating, mentoring and coaching direct reports to achieve key performance indicators.</li> 
   <li>Conducting quality monitoring activities and producing accurate and insightful management reporting.</li> 
   <li>Collaborating with internal and external teams; reviewing customer feedback with Key Account Managers and providing regular updates to the Sales Management team.<b><br> </b><br> </li>
  </ul>
  <div>
   <b>What do you need to be a successful Key Accounts Team Leader?</b>
  </div> 
  <ul>
   <li>Previous experience of managing a team in a target driven or contact centre environment. You will have a track record of achieving and exceeding targets.</li> 
   <li>An understanding of the importance of delivering a great customer experience. You can inspire others to exceed customer expectations.</li> 
   <li>Well-developed coaching and mentoring skills, an appreciation of different learning styles and the ability to match these to appropriate delivery techniques.</li> 
   <li>Excellent organisational skills with an ability for prioritising your own &amp; other people’s workload against competing deadlines.</li> 
   <li>An ability to interpret and manipulate data and use this as a basis for producing high quality management reporting.</li> 
   <li>A sound working knowledge of Microsoft 365 and having the ability to learn how to use new software and databases.</li>
  </ul>
  <br> 
  <div>
   <br> 
  </div>
  <div>
   <b>If you could inspire a team to continue achieving excellence, apply now! The closing date for your application is Sunday 4th August 2024. Early application is encouraged as we reserve the right to close the advert early.</b>
  </div> 
  <div></div> 
  <div>
   <b>In return for your commitment and expertise, what will you get?</b>
  </div> 
  <div> 
   <p><b>Holidays: </b>Up to 36 days annual leave (including bank holidays) + option to buy 5 extra days.<br> <b>Pension scheme:</b> Up to 6% contributory pension.<br> <b>Flexible working: </b>We do our best to accommodate your preferred work style.<br> <b>Learning &amp; Development: </b>Wide range of career opportunities + comprehensive learning.<br> <b>Discounts: </b>Access to Blue Light Discount Card and employee benefits platform.<br> <b>Wellbeing Assistance: </b>Access to mental health and wellbeing support.<br> <b>Team Working: </b>Support our mission in a collaborative team.<br> <b>Cycle2Work: </b>Lease a bicycle through the scheme.<br> <b>Season ticket loan: </b>Interest-free loan for commuting expenses<b>.</b></p> 
   <p><i> We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.</i></p> 
   <p><i> At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.</i></p> 
   <p><b><i> Connecting human kindness with human crisis</i></b></p>
  </div>
 </div>
</div>

British Red Cross

navigation.mission