Medical Insurance – gives you access to comprehensive quality medical care when you need it – employee cover is paid for by BSI

Contributory Stakeholder Pension – up a maximum of 8% employer contribution

Income Protection Insurance – 50% of salary for 5 years if you’re unable to work (paid for by BSI when you join the pension)

Dental Insurance – for you, your partner and your children

Annual leave flex – trade up to 3 days up or down

Cycle to Work Scheme – save tax and NI when you spend up to £1,000 on a bike and kit

Personal Travel Insurance – cover for you and your family when on holiday

Health Cash Plan – money towards everyday healthcare bills

Company Car / Perk Car Allowance

Flexible Working

Maternity, Paternity & Adoption Leave

Large

BSI Group, based in the United Kingdom, is a company that provides standards development, testing, certification, and training services globally. The company focuses on developing and maintaining industry standards to ensure the quality, safety, and reliability of products and services. BSI's ultimate goal is to facilitate innovation, improve efficiency, and enhance overall performance across various sectors. Their purpose centres around supporting businesses and organisations in achieving excellence, compliance with regulations, and fostering trust among stakeholders. Through their services, BSI aims to contribute to the advancement of industries by promoting best practices and providing the necessary tools for organisations to meet and exceed quality and safety standards.

Consulting

Inspiring trust for a more resilient world

You need qualifications in ISO 9001/14001/45001/55001, National Highway Sector Schemes, industry experience (e.g., Construction, Utilities), and a valid driving license for travel.

You will conduct on-site and remote audits for diverse clients, building relationships, assessing standards, and helping improve their business performance daily.

London

Great that you're thinking about a career with BSI!<br><br>Job: Associate Auditor<br><br>Location: Home based with travel<br><br>Employment Type: Contract<br><br>Due To Growth, We Have a Number Of Opportunities For Experienced Associate Auditors To Join Us On a Contract/contingency Basis Covering<br><br><br> * ISO 9001 - Quality Management Systems<br> * ISO 14001 - Environmental Management System<br> * ISO 45001 - Occupational Health & Safety<br> * ISO 55001 - Asset Management System<br> * NHSS - National Highway Sector Schemes<br>   <br>   <br>   <br><br>Key areas to cover include; Scotland, North East, North West, South West and East, London, or Midlands.<br><br>What will you be doing?<br><br>Auditing our key clients which range from SME’s to Global super brands, you will play a pivotal role auditing their organisation or products against the relevant national and international management standards. You'll build great relationships with your clients, learning about their business and their products and, with your audits allowing them to continually reassess and improve their business performance.<br><br>The position is based from home where you will be conducting both on site and remote audits, spending each day with a different client.<br><br>Essential Experience<br><br>For these contract roles ,we are looking for auditors who have qualifications and experience in the following areas;<br><br><br> * ISO: 9001 / 14001 / 45001 / 55001<br> * National Highway Sector Schemes<br>   <br>   <br>   <br><br>Industry experience within sectors but not limited to; Construction, Utilities, Waste & Recycling, Mechanical , Minerals, Printing or Textiles<br><br>In addition, you must hold a full and valid driving licence as this role requires travel.<br><br>Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.<br><br>BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Great that you're thinking about a career with BSI!Job: Associate AuditorLocation: Home based with travelEmployment Type: ContractDue To Growth, We Have a Number Of Opportunities For Experienced Associate Auditors To Join Us On a Contract/contingency Basis Covering * ISO 9001 - Quality Management Systems * ISO 14001 - Environmental Management System * ISO 45001 - Occupational Health & Safety * ISO 55001 - Asset Management System * NHSS - National Highway Sector Schemes         Key areas to cover include; Scotland, North East, North West, South West and East, London, or Midlands.What will you be doing?Auditing our key clients which range from SME’s to Global super brands, you will play a pivotal role auditing their organisation or products against the relevant national and international management standards. You'll build great relationships with your clients, learning about their business and their products and, with your audits allowing them to continually reassess and improve their business performance.The position is based from home where you will be conducting both on site and remote audits, spending each day with a different client.Essential ExperienceFor these contract roles ,we are looking for auditors who have qualifications and experience in the following areas; * ISO: 9001 / 14001 / 45001 / 55001 * National Highway Sector Schemes         Industry experience within sectors but not limited to; Construction, Utilities, Waste & Recycling, Mechanical , Minerals, Printing or TextilesIn addition, you must hold a full and valid driving licence as this role requires travel.Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Associate Auditor - BSI

United Kingdom

Associate Auditor

You should have a user-focused mindset, design system expertise, strong collaboration skills, attention to detail, proficiency in key design tools, business acumen, and experience in digital design.

You will design brand assets, ensure consistency, streamline workflows, collaborate with vendors, train teams, and integrate AI to enhance efficiency and elevate the brand's visual presence.

Marketing

Design

<div><div>Great that you're thinking about a career with BSI!</div><div></div><div>
Job Title: Brand &amp; Marketing Graphic Designer</div><div>
Location: Chiswick, UK soon relocating to Covent Garden, UK (Hybrid)</div><div></div><div>
About the role</div><div></div><div>
We have an exciting opportunity to shape the evolution of a globally recognized, purpose-led brand at a pivotal time in its journey. As BSI continues to sharpen its strategic focus, this role will play a critical part in embedding a refreshed brand proposition across the business&mdash;ensuring it not only looks and feels consistent but also resonates with global audiences and supports long-term growth.</div><div></div><div>
With over a century of credibility and impact behind us, BSI is now looking to increase visibility, elevate brand relevance, and ensure its 'profit for purpose' ethos is fully realized. You&rsquo;ll be responsible for operationalizing the brand strategy&mdash;building scalable tools, templates, and workflows that empower internal teams to bring the brand to life with confidence.</div><div></div><div>
Sitting within the Brand team, and working closely with global marketing partners, this role offers the chance to drive clarity and quality in brand execution, while also enhancing collaboration, efficiency, and innovation across the organization. Whether you're refining our design system, coaching teams on best practices, or leveraging automation and AI to scale brand efforts, your contribution will directly support strategic goals tied to engagement, marketing effectiveness, and client satisfaction.</div><div></div><div>
Responsibilities:</div><ul><li><div>
Design and maintain visual brand assets and scalable templates across digital, social, and print channels.</div></li><li><div>
Apply BSI&rsquo;s Design System to ensure consistency in typography, color, and layout.</div></li><li><div>
Translate business needs into impactful, brand-aligned design solutions.</div></li><li><div>
Refine workflows and introduce automation and emerging technologies to boost efficiency.</div></li><li><div>
Collaborate with external vendors to ensure high-quality, brand-consistent production.</div></li><li><div>
Maximize use of Frontify to streamline access to brand templates and assets globally.</div></li><li><div>
Lead onboarding and training sessions to support adoption of new tools and processes.</div></li><li><div>
Assess current platforms and implement solutions to improve creative workflows and collaboration.</div></li><li><div>
Support the Head of Brand in scaling brand development across the business.</div></li><li><div>
Contribute to raising BSI&rsquo;s Brand Index through consistent, high-quality design outputs.</div></li><li><div>
Champion innovation by integrating AI and automation into brand production.</div></li></ul><div></div><div>
To be successful in the role, you will have:</div><ul><li><div>
A user-focused mindset with experience improving internal processes.</div></li><li><div>
Expertise in design systems, brand governance, and multi-channel brand application.</div></li><li><div>
Strong collaboration skills within matrixed, cross-functional teams.</div></li><li><div>
Sharp attention to detail and ability to juggle multiple projects.</div></li><li><div>
Proficiency in tools like Figma, PowerPoint, Google Suite, Adobe CC, Google Analytics, Pardot, and Episerver.</div></li><li><div>
Business acumen to align design with strategic goals.</div></li><li><div>
Experience in global or agency digital design</div></li><li><div><i>
Desirable:</i> Agile working experience and involvement in marketing strategy and continuous improvement.</div></li></ul><div></div><div>
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.</div><div></div><div>
Do you believe the world deserves excellence?</div><div></div><div>
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.</div><div></div><div>
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we&rsquo;re truly impartial, and home to the ultimate mark of trust, the Kitemark.</div><div></div><div>
Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.</div><div></div><div>
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!</div><div></div><div><i>
D&amp;I Policy</i></div><div><i>
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. </i><i>Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.</i></div><div>
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.</div><div></div><div>
#LI-MM2 #LI-Hybrid</div><div></div><div>
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.</div><div></div><div>
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.</div></div>

Great that you're thinking about a career with BSI!
Job Title: Brand & Marketing Graphic Designer
Location: Chiswick, UK soon relocating to Covent Garden, UK (Hybrid)
About the role
We have an exciting opportunity to shape the evolution of a globally recognized, purpose-led brand at a pivotal time in its journey. As BSI continues to sharpen its strategic focus, this role will play a critical part in embedding a refreshed brand proposition across the business—ensuring it not only looks and feels consistent but also resonates with global audiences and supports long-term growth.
With over a century of credibility and impact behind us, BSI is now looking to increase visibility, elevate brand relevance, and ensure its 'profit for purpose' ethos is fully realized. You’ll be responsible for operationalizing the brand strategy—building scalable tools, templates, and workflows that empower internal teams to bring the brand to life with confidence.
Sitting within the Brand team, and working closely with global marketing partners, this role offers the chance to drive clarity and quality in brand execution, while also enhancing collaboration, efficiency, and innovation across the organization. Whether you're refining our design system, coaching teams on best practices, or leveraging automation and AI to scale brand efforts, your contribution will directly support strategic goals tied to engagement, marketing effectiveness, and client satisfaction.
Responsibilities:
Design and maintain visual brand assets and scalable templates across digital, social, and print channels.
Apply BSI’s Design System to ensure consistency in typography, color, and layout.
Translate business needs into impactful, brand-aligned design solutions.
Refine workflows and introduce automation and emerging technologies to boost efficiency.
Collaborate with external vendors to ensure high-quality, brand-consistent production.
Maximize use of Frontify to streamline access to brand templates and assets globally.
Lead onboarding and training sessions to support adoption of new tools and processes.
Assess current platforms and implement solutions to improve creative workflows and collaboration.
Support the Head of Brand in scaling brand development across the business.
Contribute to raising BSI’s Brand Index through consistent, high-quality design outputs.
Champion innovation by integrating AI and automation into brand production.
To be successful in the role, you will have:
A user-focused mindset with experience improving internal processes.
Expertise in design systems, brand governance, and multi-channel brand application.
Strong collaboration skills within matrixed, cross-functional teams.
Sharp attention to detail and ability to juggle multiple projects.
Proficiency in tools like Figma, PowerPoint, Google Suite, Adobe CC, Google Analytics, Pardot, and Episerver.
Business acumen to align design with strategic goals.
Experience in global or agency digital design
Desirable: Agile working experience and involvement in marketing strategy and continuous improvement.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, car allowance (dependent on role), income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.
Do you believe the world deserves excellence?
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.
#LI-MM2 #LI-Hybrid
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Brand Graphic Designer - BSI

Brand Graphic Designer

You need a relevant degree, paralegal or legal support experience, strong research and analytical skills, attention to detail, excellent communication, and Power BI experience is a plus.

You will support contract negotiations, monitor legal projects, conduct research, assist with AGM duties, ensure compliance, manage documents, process invoices, and help develop training materials.

Legal

Milton Keynes

<div><div>Great that you're thinking about a career with BSI!</div><div></div><div>
Job Title: Paralegal</div><div>
Location: Chiswick or Milton Keynes, UK &ndash; hybrid</div><div>
Type: Full time, permanent</div><div></div><div>
About the role:</div><div></div><div>
BSI is seeking a Paralegal to join our Legal Department in a hybrid role, based out of either Chiswick or Milton Keynes. Reporting to the Legal Director, this role provides vital contract support and legal services, helping to ensure efficient legal operations across the business.</div><div></div><div>
The ideal candidate will have strong contract negotiation, legal research, and administrative skills, with excellent attention to detail, organisation, and communication abilities. This is a great opportunity for a proactive and adaptable individual to develop within a global leader in standards and compliance.</div><div></div><div>
Responsibilities:</div><ul><li>
Support contract negotiations by preparing templates, processing drafts, and ensuring compliance with BSI policies.</li><li>
Monitor legal projects, track deadlines, and liaise with internal stakeholders and external counsel.</li><li>
Conduct legal research and report on relevant legislative updates to the legal team and wider business.</li><li>
Assist with company secretarial duties, including Annual General Meeting (AGM) arrangements and subsidiary company management.</li><li>
Support policy enforcement and compliance initiatives, ensuring alignment with BSI&rsquo;s governance framework.</li><li>
Maintain legal document management systems, oversee invoice processing, and contribute to process improvements.</li><li>
Assist with training materials and internal training sessions to enhance legal awareness across the business.</li></ul><div></div><div>
To be successful in the role, you will have:</div><ul><li>
Bachelor&rsquo;s degree or other relevant legal qualification.</li><li>
Previous experience in a paralegal, contract management, or legal support role.</li><li>
Excellent research, analytical, and problem-solving skills.</li><li>
Strong attention to detail and the ability to manage multiple tasks.</li><li>
Excellent communication and stakeholder management skills.</li><li>
Intellectual curiosity and openness to continuous self-improvement and professional development when opportunities arise.</li><li>
Experience using Power BI would be advantageous.</li></ul><div></div><div>
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, and ongoing training and development.</div><div></div><ul><li><i>Please note: BSI are unable to provide visa sponsorship for this vacancy</i></li></ul><div></div><div>
Do you believe the world deserves excellence?</div><div></div><div>
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.</div><div></div><div>
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we&rsquo;re truly impartial, and home to the ultimate mark of trust, the Kitemark.</div><div></div><div>
Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.</div><div></div><div>
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!</div><div></div><div>
D&amp;I Policy</div><div></div><div>
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.</div><div></div><div>
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.</div><div></div><div>
#LI-LL1 #LI-Hybrid</div><div></div><div>
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.</div><div></div><div>
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.</div></div>

Great that you're thinking about a career with BSI!
Job Title: Paralegal
Location: Chiswick or Milton Keynes, UK – hybrid
Type: Full time, permanent
About the role:
BSI is seeking a Paralegal to join our Legal Department in a hybrid role, based out of either Chiswick or Milton Keynes. Reporting to the Legal Director, this role provides vital contract support and legal services, helping to ensure efficient legal operations across the business.
The ideal candidate will have strong contract negotiation, legal research, and administrative skills, with excellent attention to detail, organisation, and communication abilities. This is a great opportunity for a proactive and adaptable individual to develop within a global leader in standards and compliance.
Responsibilities:
Support contract negotiations by preparing templates, processing drafts, and ensuring compliance with BSI policies.
Monitor legal projects, track deadlines, and liaise with internal stakeholders and external counsel.
Conduct legal research and report on relevant legislative updates to the legal team and wider business.
Assist with company secretarial duties, including Annual General Meeting (AGM) arrangements and subsidiary company management.
Support policy enforcement and compliance initiatives, ensuring alignment with BSI’s governance framework.
Maintain legal document management systems, oversee invoice processing, and contribute to process improvements.
Assist with training materials and internal training sessions to enhance legal awareness across the business.
To be successful in the role, you will have:
Bachelor’s degree or other relevant legal qualification.
Previous experience in a paralegal, contract management, or legal support role.
Excellent research, analytical, and problem-solving skills.
Strong attention to detail and the ability to manage multiple tasks.
Excellent communication and stakeholder management skills.
Intellectual curiosity and openness to continuous self-improvement and professional development when opportunities arise.
Experience using Power BI would be advantageous.
BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, and ongoing training and development.Please note: BSI are unable to provide visa sponsorship for this vacancy
Do you believe the world deserves excellence?
We are proud to be the business improvement company for other organisations to become more sustainable and resilient and finally to inspire trust in their products, systems, services, and the world we live in.
Headquartered in London, BSI is the world's first national standards organization with more than 100 years of experience. We are a global partner for 86,000 companies and organizations in over 193 countries, offering development, auditing, certification, and training services, including innovative software solutions and cyber security expertise for all industries: from aerospace and automotive to food, construction, energy, healthcare, IT and trade sectors. Incorporated by Royal Charter, we’re truly impartial, and home to the ultimate mark of trust, the Kitemark.
Through our unique combination of consulting, training, assurance and regulatory services we bring solid and broad knowledge to every company.
If you want to contribute to this inspiring challenge, bring your open and enthusiastic mindset to our dynamic team, apply now and become part of the BSI family!
D&I Policy
BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.
If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.
#LI-LL1 #LI-Hybrid
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

Paralegal - BSI

Paralegal

You need a degree or legal qualification, paralegal experience, strong research and attention to detail, excellent communication skills, and familiarity with Power BI is a plus.

You will support contract negotiations, monitor legal projects, conduct research, assist with governance duties, ensure compliance, manage documents, process invoices, and aid in legal training.

You will manage client relationships, ensure timely audits, respond to inquiries, promote products, maintain client records, and achieve high customer satisfaction while driving revenue and growth.

You will manage client certification, respond to inquiries, promote BSI services, handle key accounts, ensure timely audits, maintain client records, and resolve issues promptly.

Customer Relations

Sales & Business Development

Manila

<div><div>Great that you're thinking about a career with BSI!</div><div></div><div>
Purpose of the Position</div><div><div><div><div><div>
To manage and maintain Customer Relationships by:</div><ul><li>
Managing client certification and timely booking of audits in accordance with BSI KPI</li><li>
Timely Response to client inquiries in line with BSI Client Promise</li><li>
To promote BSI products and services to new and existing customers</li><li>
To position the BSI value proposition, how BSI products and services can enable organizations to improve by Making Excellence a Habit</li><li>
To deliver the ethos of Making Excellence a Habit through the provision of responsive and proactive client service, effectively handling and closing inbound contact from internal and external customers.</li></ul><div></div><div>
Key Responsibilities &amp; Accountabilities</div><div>
Key Account Management:</div><ul><li>
Manage Key Accounts from planning to certificate issuance</li><li>
Issue proposals to existing clients as and when required.</li><li>
Implement Keep the Client Programme</li></ul><div></div><div>
Operational functions:</div><ul><li>
Ensure that a prompt, friendly, and professional service is delivered to our customers, both internal and external</li><li>
Maintain an effective interface with the interested parties to ensure an effective client journey from client boarding (initial certification phase) to maintenance of certificate (continuing assessment and recertification)</li><li>
Manage existing client system certification through an advance notification on audit due and plan for the audit in accordance with BSI KPIs, policies, and procedures</li><li>
Carry out planning activities with consideration of accreditation requirements, BSI procedures, efficiency, and profitability</li><li>
Respond to inquiries from customers and field-based personnel to ensure prompt completion of all administration and planning activities</li><li>
On-going customer care calls to clients once certification has been achieved</li><li>
Maintenance of client details and files in SAP/PG (from registration/creation of SMO to issuance of certificate and monitoring of audit frequency / due date).</li><li>
New client set-up in SAP, Process SAP, PG requests, planning &amp; certificate workflows in line with agreed KPIs Certification review processing and certificate issuance</li><li>
Undertake specific project work as required to meet the changing needs of the business.</li><li>
Take ownership for problem resolution where expressions of dissatisfaction are highlighted and ensure a prompt resolution and response to customers in order to prevent escalation into a complaint, highlighting instances to line management, particularly where individual limits of authority may be exceeded</li><li>
Driving Force - Identify opportunities to grow the business through communicating relevant products and services to existing clients</li><li>
Act as a brand Ambassador for BSI. This means acting ethically, following company rules, and promoting BSI</li></ul><div></div><div>
Key Performance Indicators</div><ul><li>
100% Achievement of individual and team targets (revenue, delivery days, profit margin)</li><li>
At least 4 months advanced booking</li><li>
Achieve Driving Force Leads Generation KPI</li><li>
Customer satisfaction (&gt;90%)</li><li>
Customer care call (at least 2 calls to key clients outside their normal audit frequency)</li><li>
&lt;5% Client Attrition</li><li>
Response time to customer inquiries or concerns within 24 hours.</li></ul></div></div></div></div><div></div><div>
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.</div><div></div><div>
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.</div></div>

Great that you're thinking about a career with BSI!
Purpose of the Position
To manage and maintain Customer Relationships by:
Managing client certification and timely booking of audits in accordance with BSI KPI
Timely Response to client inquiries in line with BSI Client Promise
To promote BSI products and services to new and existing customers
To position the BSI value proposition, how BSI products and services can enable organizations to improve by Making Excellence a Habit
To deliver the ethos of Making Excellence a Habit through the provision of responsive and proactive client service, effectively handling and closing inbound contact from internal and external customers.
Key Responsibilities & Accountabilities
Key Account Management:
Manage Key Accounts from planning to certificate issuance
Issue proposals to existing clients as and when required.
Implement Keep the Client Programme
Operational functions:
Ensure that a prompt, friendly, and professional service is delivered to our customers, both internal and external
Maintain an effective interface with the interested parties to ensure an effective client journey from client boarding (initial certification phase) to maintenance of certificate (continuing assessment and recertification)
Manage existing client system certification through an advance notification on audit due and plan for the audit in accordance with BSI KPIs, policies, and procedures
Carry out planning activities with consideration of accreditation requirements, BSI procedures, efficiency, and profitability
Respond to inquiries from customers and field-based personnel to ensure prompt completion of all administration and planning activities
On-going customer care calls to clients once certification has been achieved
Maintenance of client details and files in SAP/PG (from registration/creation of SMO to issuance of certificate and monitoring of audit frequency / due date).
New client set-up in SAP, Process SAP, PG requests, planning & certificate workflows in line with agreed KPIs Certification review processing and certificate issuance
Undertake specific project work as required to meet the changing needs of the business.
Take ownership for problem resolution where expressions of dissatisfaction are highlighted and ensure a prompt resolution and response to customers in order to prevent escalation into a complaint, highlighting instances to line management, particularly where individual limits of authority may be exceeded
Driving Force - Identify opportunities to grow the business through communicating relevant products and services to existing clients
Act as a brand Ambassador for BSI. This means acting ethically, following company rules, and promoting BSI
Key Performance Indicators
100% Achievement of individual and team targets (revenue, delivery days, profit margin)
At least 4 months advanced booking
Achieve Driving Force Leads Generation KPI
Customer satisfaction (>90%)
Customer care call (at least 2 calls to key clients outside their normal audit frequency)
<5% Client Attrition
Response time to customer inquiries or concerns within 24 hours.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

BSI

Mission

Benefits