Life Insurance

Health Insurance

Health Cash Plan

Pension Plan

Performance Bonus

Share Incentive Plan

Large

BT (British Telecommunications) is a multinational telecommunications company based in the United Kingdom. They provide a wide range of communication and technology services to consumers, businesses, and government organisations. BT's offerings include broadband internet, mobile services, landline phone services, TV packages, and IT solutions. Their ultimate mission is to connect people and businesses through innovative and reliable communication and technology solutions, enabling seamless and efficient connectivity in an ever-changing digital world. BT's purpose lies in creating a connected and inclusive society by bridging the digital divide and leveraging technology to drive economic growth and social progress. Through their services and expertise, BT aims to empower individuals, businesses, and communities to thrive and achieve their full potential, ensuring that everyone can benefit from the advantages of a digitally connected world.

Telecommunications

BT Group

Communications

You should have skills in billing, communication, complaint management, problem-solving, decision-making, escalation management, and technical support, with a focus on continuous improvement and stakeholder management.

You will assist in managing customer service plans, build relationships, analyze customer needs, execute procedures, and identify improvement opportunities for the team.

Customer Relations

IT & Cybersecurity

Kolkata

Why this job matters<br><br>The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.<br><br>What You’ll Be Doing<br><br>1 - Assists in the implementation of specific Customer Service management plans under supervision.<br><br>2 - Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision<br><br>3 - Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.<br><br><br> * Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.<br> * Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.<br>   <br>   <br><br>The Skills You’ll Need<br><br>Billing<br><br>Communication<br><br>Complaint Management<br><br>Continuous Improvement<br><br>Customer Relationship Management<br><br>Decision Making<br><br>Escalation Management<br><br>Growth Mindset<br><br>Inclusive Leadership<br><br>Information Management<br><br>Issue Resolution<br><br>Problem Solving<br><br>Requirements Analysis<br><br>Stakeholder Management<br><br>Technical Support<br><br>Time Management<br><br>Our leadership standards<br><br>Looking in:<br><br>Leading inclusively and Safely<br><br>I inspire and build trust through self-awareness, honesty and integrity.<br><br>Owning outcomes<br><br>I take the right decisions that benefit the broader organisation.<br><br>Looking out:<br><br>Delivering for the customer<br><br>I execute brilliantly on clear priorities that add value to our customers and the wider business.<br><br>Commercially savvy<br><br>I demonstrate strong commercial focus, bringing an external perspective to decision-making.<br><br>Looking to the future:<br><br>Growth mindset<br><br>I experiment and identify opportunities for growth for both myself and the organisation.<br><br>Building for the future<br><br>I build diverse future-ready teams where all individuals can be at their best.

Why this job mattersThe Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.What You’ll Be Doing1 - Assists in the implementation of specific Customer Service management plans under supervision.2 - Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision3 - Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues. * Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team. * Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.      The Skills You’ll NeedBillingCommunicationComplaint ManagementContinuous ImprovementCustomer Relationship ManagementDecision MakingEscalation ManagementGrowth MindsetInclusive LeadershipInformation ManagementIssue ResolutionProblem SolvingRequirements AnalysisStakeholder ManagementTechnical SupportTime ManagementOur leadership standardsLooking in:Leading inclusively and SafelyI inspire and build trust through self-awareness, honesty and integrity.Owning outcomesI take the right decisions that benefit the broader organisation.Looking out:Delivering for the customerI execute brilliantly on clear priorities that add value to our customers and the wider business.Commercially savvyI demonstrate strong commercial focus, bringing an external perspective to decision-making.Looking to the future:Growth mindsetI experiment and identify opportunities for growth for both myself and the organisation.Building for the futureI build diverse future-ready teams where all individuals can be at their best.

Customer Service Support Advisor - BT Group

&lt;strong&gt;Why this job matters&lt;br&gt;&lt;br&gt;&lt;/strong&gt;The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Be Doing&lt;br&gt;&lt;br&gt;&lt;/strong&gt;1 - Assists in the implementation of specific Customer Service management plans under supervision.&lt;br&gt;&lt;br&gt;2 - Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision&lt;br&gt;&lt;br&gt;3 - Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.&lt;/li&gt;&lt;li&gt; Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;The Skills You’ll Need&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Billing&lt;br&gt;&lt;br&gt;Communication&lt;br&gt;&lt;br&gt;Complaint Management&lt;br&gt;&lt;br&gt;Continuous Improvement&lt;br&gt;&lt;br&gt;Customer Relationship Management&lt;br&gt;&lt;br&gt;Decision Making&lt;br&gt;&lt;br&gt;Escalation Management&lt;br&gt;&lt;br&gt;Growth Mindset&lt;br&gt;&lt;br&gt;Inclusive Leadership&lt;br&gt;&lt;br&gt;Information Management&lt;br&gt;&lt;br&gt;Issue Resolution&lt;br&gt;&lt;br&gt;Problem Solving&lt;br&gt;&lt;br&gt;Requirements Analysis&lt;br&gt;&lt;br&gt;Stakeholder Management&lt;br&gt;&lt;br&gt;Technical Support&lt;br&gt;&lt;br&gt;Time Management&lt;br&gt;&lt;br&gt;&lt;strong&gt;Our leadership standards&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Looking in:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Leading inclusively and Safely&lt;br&gt;&lt;br&gt;&lt;/strong&gt;I inspire and build trust through self-awareness, honesty and integrity.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Owning outcomes&lt;br&gt;&lt;br&gt;&lt;/strong&gt;I take the right decisions that benefit the broader organisation.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Looking out:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Delivering for the customer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;I execute brilliantly on clear priorities that add value to our customers and the wider business.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Commercially savvy&lt;br&gt;&lt;br&gt;&lt;/strong&gt;I demonstrate strong commercial focus, bringing an external perspective to decision-making.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Looking to the future:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Growth mindset&lt;br&gt;&lt;br&gt;&lt;/strong&gt;I experiment and identify opportunities for growth for both myself and the organisation.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Building for the future&lt;br&gt;&lt;br&gt;&lt;/strong&gt;I build diverse future-ready teams where all individuals can be at their best.

Customer Service Support Advisor

You need IP networking experience in a service provider setting, skills in design, implementation, security, and troubleshooting, plus strong leadership, vendor management, and relationship-building abilities.

You will design and document IP networks, liaise with vendors, implement security measures, manage installations, provide technical support, and mentor team members.

Engineering

London

<div><div><div><div><div><h1 class="jobSectionHeader"><b>Network Design Specialist
</b></h1></div></div></div></div><div><div><div><div>Job Req ID: 42766
</div></div></div></div><div><div><div><div>Posting Date: 28 Jan 2025
</div></div></div></div><div><div><div><div>Function: Engineering
</div></div></div></div><div><div><div><div>Unit: Networks
</div></div></div></div><div><div><div><div>Location:
1 Braham Street, London, United Kingdom
</div></div></div></div><div><div><div><div>Salary: Competitive salary + benefits
</div></div></div></div><div></div><div><div><div><div><p><b>Working Style: 3 days a week in office, 2 days anywhere</b></p>
<div><div><div><h2 class="jobSectionHeader"><b>
Why this job matters</b></h2>
</div><div><p>
Our internal Networks unit is responsible for designing, building and running the networks and technology platforms that BT, and our customers, rely on.<br>
Across our fibre, mobile, Wi-Fi and core networks, BT is a connectivity powerhouse, leading the world in the adoption of converged, automated, programmable network technologies.<br>
Bringing together network strategy, transformation, and the modernisation of our mobile and fixed network assets - along with direct partnering with Enterprise, Global and Consumer on leading edge, converged services and experiences &ndash; our Networks division designs, builds and runs the technology platforms that BT, and our customers, rely upon every day.</p>
</div></div><div><div><h2 class="jobSectionHeader"><b>
What you&rsquo;ll be doing</b></h2>
</div><div><ul><li>Define and agree IP network designs for the mobile core, in line with architecture and with operational and security requirements.</li>
<li>Produce high quality design documentation; High Level and Low Level Designs.</li>
<li>Liaise with vendors and suppliers to ensure delivery of solutions and alignment of roadmaps..</li>
<li>Propose improvements to processes and technologies used.</li>
<li>Provide technical consultancy at a platform and/or overall solution level to other teams and business units &ndash; this could be to any stakeholder within the business.</li>
<li>Define test requirements and test strategy for new designs.</li>
<li>Maintains standards for Mobile Core IP network infrastructure.</li>
<li>Drives the implementation of core and cloud infrastructure security to manage risks and exposure.</li>
<li>Undertakes routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.</li>
<li>Undertakes the implementation of new and enhanced network technology that aligns to customers&rsquo; strategic direction for enterprise and remote site connectivity.</li>
<li>Manages the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.</li>
<li>Executes engineering efforts to ensue currency and supportability of networking technology.</li>
<li>Participates in technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.</li>
<li>Delivers the required documentation, knowledge transfer and training to successfully land new solutions into the support organisation.</li>
<li>Delivers support for clients with data protection and overarching cloud capabilities.</li>
<li>Drives the implementation of core and cloud infrastructure security to manage risks and exposure.</li>
<li>Provides support for problem escalations from the global network support organisation.</li>
<li>Drives impact with a range of customer, operational, project or service activities within the Network Engineering team and other related teams.</li>
<li>Mentors other Engineering professionals, helping to improve the team&rsquo;s abilities by acting as a technical resource.</li>
<li>Champions, continuously develops and shares with team knowledge on emerging trends and changes in Network Engineering</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>What you'll bring</b></h2></div><p></p><div><br>
<p>Mandatory</p>
<ul><li>IP networking experience in a service provider environment</li>
<li>Network Implementation</li>
<li>Network Delivery</li>
<li>Network Security</li>
<li>Network Configuration</li>
<li>Network Integration</li>
<li>Network Design</li>
<li>Technical Documentation</li>
<li>Growth Mindset</li>
<li>Decision Making</li></ul><br>
<p>
</p><p>Nice to have</p>
<ul><li>Ability to build business relationships, negotiating what works for both parties, in a collaborative approach.</li>
<li>As someone in a more senior grade, you&rsquo;ll have experience of coaching and able to support the development of other team members.</li>
<li>Mobile Core Network knowledge</li>
<li>Health &amp; Safety</li>
<li>Vendor Management</li>
<li>Troubleshooting</li>
<li>Issue Resolution</li>
<li>Network Testing</li>
<li>Incident Management</li>
<li>Escalation Management</li>
<li>Event Planning</li>
<li>Inclusive Leadership<br>
</li></ul></div></div><div><div><h2 class="jobSectionHeader"><b>What's in it for you</b></h2>
</div><div><ul><li>10% on target bonus</li>
<li>Life Assurance</li>
<li>25 days annual leave (plus bank holidays) increasing with service</li>
<li>BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%</li>
<li>World-class training and development opportunities</li>
<li>Direct share scheme</li>
<li>Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.</li>
<li>Huge range of flexible benefits including cycle to work, healthcare, season ticket loan</li>
<li>Exclusive colleague discounts on our latest and greatest TV, mobile and broadband packages</li>
<li>Access to 100&rsquo;s of retail discounts including the BT shop</li>
<li>Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks</li>
</ul>
</div></div></div><p><b>About us</b></p>
<p>BT is part of BT Group, along with EE, Openreach, and Plusnet.</p>
<p>Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.</p>
<p>We value diversity and celebrate difference. &lsquo;We embed diversity and inclusion into everything that we do. It&rsquo;s fundamental to our purpose: we connect for good.&rsquo;</p>
<p>We all stick to the same values: Personal, Simple, and Brilliant. From day one, you&rsquo;ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won&rsquo;t be alone: we&rsquo;ll be there with help and support, learning and development.</p>
<p>This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.</p><br>
<p></p>
<p><b>A FEW POINTS TO NOTE:</b></p>
<p>Although these roles are listed as full-time, if you&rsquo;re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.</p>
<p>We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.</p>
<p><b>DON'T MEET EVERY SINGLE REQUIREMENT?</b></p>
<p>Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.</p></div></div></div></div></div><p></p>

Network Design Specialist
Job Req ID: 42766
Posting Date: 28 Jan 2025
Function: Engineering
Unit: Networks
Location:
1 Braham Street, London, United Kingdom
Salary: Competitive salary + benefits
Working Style: 3 days a week in office, 2 days anywhere

Why this job matters

Our internal Networks unit is responsible for designing, building and running the networks and technology platforms that BT, and our customers, rely on.
Across our fibre, mobile, Wi-Fi and core networks, BT is a connectivity powerhouse, leading the world in the adoption of converged, automated, programmable network technologies.
Bringing together network strategy, transformation, and the modernisation of our mobile and fixed network assets - along with direct partnering with Enterprise, Global and Consumer on leading edge, converged services and experiences – our Networks division designs, builds and runs the technology platforms that BT, and our customers, rely upon every day.

What you’ll be doing
Define and agree IP network designs for the mobile core, in line with architecture and with operational and security requirements.
Produce high quality design documentation; High Level and Low Level Designs.
Liaise with vendors and suppliers to ensure delivery of solutions and alignment of roadmaps..
Propose improvements to processes and technologies used.
Provide technical consultancy at a platform and/or overall solution level to other teams and business units – this could be to any stakeholder within the business.
Define test requirements and test strategy for new designs.
Maintains standards for Mobile Core IP network infrastructure.
Drives the implementation of core and cloud infrastructure security to manage risks and exposure.
Undertakes routine daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
Undertakes the implementation of new and enhanced network technology that aligns to customers’ strategic direction for enterprise and remote site connectivity.
Manages the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.
Executes engineering efforts to ensue currency and supportability of networking technology.
Participates in technology lifecycle planning, including contributing to the development of the technology roadmaps and Network Health Assessments.
Delivers the required documentation, knowledge transfer and training to successfully land new solutions into the support organisation.
Delivers support for clients with data protection and overarching cloud capabilities.
Drives the implementation of core and cloud infrastructure security to manage risks and exposure.
Provides support for problem escalations from the global network support organisation.
Drives impact with a range of customer, operational, project or service activities within the Network Engineering team and other related teams.
Mentors other Engineering professionals, helping to improve the team’s abilities by acting as a technical resource.
Champions, continuously develops and shares with team knowledge on emerging trends and changes in Network Engineering
What you'll bring
Mandatory
IP networking experience in a service provider environment
Network Implementation
Network Delivery
Network Security
Network Configuration
Network Integration
Network Design
Technical Documentation
Growth Mindset
Decision Making

Nice to have
Ability to build business relationships, negotiating what works for both parties, in a collaborative approach.
As someone in a more senior grade, you’ll have experience of coaching and able to support the development of other team members.
Mobile Core Network knowledge
Health & Safety
Vendor Management
Troubleshooting
Issue Resolution
Network Testing
Incident Management
Escalation Management
Event Planning
Inclusive Leadership
What's in it for you
10% on target bonus
Life Assurance
25 days annual leave (plus bank holidays) increasing with service
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
World-class training and development opportunities
Direct share scheme
Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
Exclusive colleague discounts on our latest and greatest TV, mobile and broadband packages
Access to 100’s of retail discounts including the BT shop
Shared Parental leave - maximum amount of leave you can share with your partner is 50 weeks

About us
BT is part of BT Group, along with EE, Openreach, and Plusnet.
Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.

A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.