Flexible Work

Parental Leave

Vibe & Thrive

Force for Good

Epic recharge

Flexible Leave

Equity Packages

Large

We're a global online visual communications platform on a mission to empower the world to design. Featuring a simple drag-and-drop user interface and a vast range of templates ranging from presentations, documents, websites, social media graphics, posters, apparel to videos, plus a huge library of fonts, stock photography, illustrations, video footage, and audio clips, anyone can take an idea and create something beautiful on Canva on any device, from anywhere in the world. Since our launch in 2013, we’ve had the crazy big goal of making design accessible to everyone. We were founded on the belief that people shouldn't need to understand complex software to unlock their creativity. We’re leveling the playing field and democratizing access to design and visual communication by empowering 100% of the world to communicate in a way that was once limited to the 1%. We've always had a deeper mission surrounding Canva — which we talk about as our 'simple' two-step plan: to build one of the world’s most valuable companies, and to do the most good we possibly can. We're committed to our core value of Being a Force for Good, so as the value of our company grows, so too does our ability to have a positive impact on the world.

Technology

Canva

Software

You should have 12+ years in senior partnerships, tech/SaaS expertise, strong negotiation skills, an analytical mindset, and a deep network in tech and systems integrators.

You will identify and prioritize partnership opportunities, drive revenue growth through initiatives, build relationships with tech partners, collaborate on marketing efforts, and report on performance metrics.

Customer Relations

Business, Operations & Strategy

San Francisco

Company Description Join the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. What you’d be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. About The Role We’re looking for an experienced Global Partnerships Lead to drive strategic partnerships, particularly with Global System Integrators (GSIs) and key ecosystem partners. The core focus of this role will be to develop and execute partnerships that significantly contribute to Canva’s revenue goals and expand our market reach. The successful candidate will be responsible for identifying, negotiating, and managing high-value partnerships that integrate Canva into strategic ecosystems, driving mutual success for Canva and our partners. Job Description What you'll be doing: Key Responsibilities * Strategic Partnership Development: * Identify, evaluate, and prioritize opportunities for partnerships with Global System Integrators (GSIs), strategic partners, and tech integration ecosystem players that align with Canva’s growth objectives. * Build a robust pipeline of potential partners by understanding market trends, competitor activity, and areas of opportunity within the tech, cloud, and digital ecosystems. * Define a clear partnership strategy and execution roadmap, ensuring alignment with Canva’s broader business goals. * Revenue Generation: Drive partnership initiatives that lead to direct and measurable substantial revenue growth for Canva, such as through co-selling, solution integrations and bundled offerings and joint go-to-market initiatives. * Collaborative Deal Structuring: Work closely with internal teams (sales, product, marketing, etc.) to structure win-win partnership agreements that align with Canva’s goals, while delivering value to partners. * Integration Ecosystem Expansion: Cultivate relationships with key tech partners to expand Canva’s integration opportunities and drive product adoption across global markets focusing on revenue growth. * Go-to-Market Strategy: Collaborate with partners on joint marketing, sales, and customer success initiatives, ensuring Canva’s solutions are well-positioned in the marketplace through collaborative efforts. * Performance Tracking: Set KPIs and regularly report on the performance of partnerships, ensuring consistent tracking of partnership-driven revenue, product integration success, and overall impact on Canva’s business objectives. * Team Leadership & Development: Direct and mentor a growing team, ensuring they are positioned to execute high-value partnerships. Scale the team as the program evolves to meet the expanding needs of Canva’s strategic objectives. Qualifications What we’re looking for: * Minimum of 12 years in a senior partnerships role, ideally within the tech or SaaS industry, with a track record of driving revenue through strategic partnerships. * Strong understanding of GSI and tech ecosystem partners, particularly within technology and creative solutions. * Demonstrated ability to build and scale partnerships that drive business growth and market expansion. * Exceptional negotiation and communication skills, with experience managing complex deals and cross-functional collaboration. * Analytical mindset with the ability to track, measure, and optimize partnership performance against business goals. * A deep network within the tech, cloud, and systems integrator ecosystems is a plus. * Ability to think strategically and execute tactically, balancing short-term results with long-term value creation Additional Information What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work. Here's a Taste Of What's On Offer * Equity packages - we want our success to be yours too * Health benefits plans to support you and your wellbeing * 401(k) retirement plan with company contribution * Inclusive parental leave policy that supports all parents & carers * An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more * Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally Check out lifeatcanva.com for more info. Other stuff to know At Canva we value fairness, and we strive to provide competitive, market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience and our overall assessment of what we observed and learnt in the hiring process. The target salary range for this position is $244K to $373K. When calculating offers, we make salary decisions based on market data and candidates' skills and experience. We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you! Please note that interviews are conducted virtually.

Company DescriptionJoin the team redefining how the world experiences design.Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.What you’d be doing in this roleAs Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.About The RoleWe’re looking for an experienced Global Partnerships Lead to drive strategic partnerships, particularly with Global System Integrators (GSIs) and key ecosystem partners. The core focus of this role will be to develop and execute partnerships that significantly contribute to Canva’s revenue goals and expand our market reach. The successful candidate will be responsible for identifying, negotiating, and managing high-value partnerships that integrate Canva into strategic ecosystems, driving mutual success for Canva and our partners.Job DescriptionWhat you'll be doing:Key Responsibilities * Strategic Partnership Development:    * Identify, evaluate, and prioritize opportunities for partnerships with Global System Integrators (GSIs), strategic partners, and tech integration ecosystem players that align with Canva’s growth objectives.    * Build a robust pipeline of potential partners by understanding market trends, competitor activity, and areas of opportunity within the tech, cloud, and digital ecosystems.    * Define a clear partnership strategy and execution roadmap, ensuring alignment with Canva’s broader business goals. * Revenue Generation: Drive partnership initiatives that lead to direct and measurable substantial revenue growth for Canva, such as through co-selling, solution integrations and bundled offerings and joint go-to-market initiatives. * Collaborative Deal Structuring: Work closely with internal teams (sales, product, marketing, etc.) to structure win-win partnership agreements that align with Canva’s goals, while delivering value to partners. * Integration Ecosystem Expansion: Cultivate relationships with key tech partners to expand Canva’s integration opportunities and drive product adoption across global markets focusing on revenue growth. * Go-to-Market Strategy: Collaborate with partners on joint marketing, sales, and customer success initiatives, ensuring Canva’s solutions are well-positioned in the marketplace through collaborative efforts. * Performance Tracking: Set KPIs and regularly report on the performance of partnerships, ensuring consistent tracking of partnership-driven revenue, product integration success, and overall impact on Canva’s business objectives. * Team Leadership & Development: Direct and mentor a growing team, ensuring they are positioned to execute high-value partnerships. Scale the team as the program evolves to meet the expanding needs of Canva’s strategic objectives.      QualificationsWhat we’re looking for: * Minimum of 12 years in a senior partnerships role, ideally within the tech or SaaS industry, with a track record of driving revenue through strategic partnerships. * Strong understanding of GSI and tech ecosystem partners, particularly within technology and creative solutions. * Demonstrated ability to build and scale partnerships that drive business growth and market expansion. * Exceptional negotiation and communication skills, with experience managing complex deals and cross-functional collaboration. * Analytical mindset with the ability to track, measure, and optimize partnership performance against business goals. * A deep network within the tech, cloud, and systems integrator ecosystems is a plus. * Ability to think strategically and execute tactically, balancing short-term results with long-term value creation         Additional InformationWhat's in it for you?Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.Here's a Taste Of What's On Offer * Equity packages - we want our success to be yours too * Health benefits plans to support you and your wellbeing * 401(k) retirement plan with company contribution * Inclusive parental leave policy that supports all parents & carers * An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more * Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally         Check out lifeatcanva.com for more info.Other stuff to knowAt Canva we value fairness, and we strive to provide competitive, market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience and our overall assessment of what we observed and learnt in the hiring process. The target salary range for this position is $244K to $373K. When calculating offers, we make salary decisions based on market data and candidates' skills and experience.We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!Please note that interviews are conducted virtually.

Strategic Partnership Lead - Canva

Strategic Partnership Lead

You must have 12+ years in senior partnerships, strong GSI and tech ecosystem knowledge, exceptional negotiation skills, analytical mindset, and a robust network within tech and cloud sectors.

You will identify partnership opportunities, drive initiatives for revenue growth, collaborate with internal teams and partners, set KPIs, and mentor a team to achieve strategic objectives.

Product

Los Angeles

Company Description Join the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. What you’d be doing in this role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. About The Role We’re looking for an experienced Global Partnerships Lead to drive strategic partnerships, particularly with Global System Integrators (GSIs) and key ecosystem partners. The core focus of this role will be to develop and execute partnerships that significantly contribute to Canva’s revenue goals and expand our market reach. The successful candidate will be responsible for identifying, negotiating, and managing high-value partnerships that integrate Canva into strategic ecosystems, driving mutual success for Canva and our partners. Job Description What you'll be doing: Key Responsibilities * Strategic Partnership Development: * Identify, evaluate, and prioritize opportunities for partnerships with Global System Integrators (GSIs), strategic partners, and tech integration ecosystem players that align with Canva’s growth objectives. * Build a robust pipeline of potential partners by understanding market trends, competitor activity, and areas of opportunity within the tech, cloud, and digital ecosystems. * Define a clear partnership strategy and execution roadmap, ensuring alignment with Canva’s broader business goals. * Revenue Generation: Drive partnership initiatives that lead to direct and measurable substantial revenue growth for Canva, such as through co-selling, solution integrations and bundled offerings and joint go-to-market initiatives. * Collaborative Deal Structuring: Work closely with internal teams (sales, product, marketing, etc.) to structure win-win partnership agreements that align with Canva’s goals, while delivering value to partners. * Integration Ecosystem Expansion: Cultivate relationships with key tech partners to expand Canva’s integration opportunities and drive product adoption across global markets focusing on revenue growth. * Go-to-Market Strategy: Collaborate with partners on joint marketing, sales, and customer success initiatives, ensuring Canva’s solutions are well-positioned in the marketplace through collaborative efforts. * Performance Tracking: Set KPIs and regularly report on the performance of partnerships, ensuring consistent tracking of partnership-driven revenue, product integration success, and overall impact on Canva’s business objectives. * Team Leadership & Development: Direct and mentor a growing team, ensuring they are positioned to execute high-value partnerships. Scale the team as the program evolves to meet the expanding needs of Canva’s strategic objectives. Qualifications What we’re looking for: * Minimum of 12 years in a senior partnerships role, ideally within the tech or SaaS industry, with a track record of driving revenue through strategic partnerships. * Strong understanding of GSI and tech ecosystem partners, particularly within technology and creative solutions. * Demonstrated ability to build and scale partnerships that drive business growth and market expansion. * Exceptional negotiation and communication skills, with experience managing complex deals and cross-functional collaboration. * Analytical mindset with the ability to track, measure, and optimize partnership performance against business goals. * A deep network within the tech, cloud, and systems integrator ecosystems is a plus. * Ability to think strategically and execute tactically, balancing short-term results with long-term value creation Additional Information What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work. Here's a Taste Of What's On Offer * Equity packages - we want our success to be yours too * Health benefits plans to support you and your wellbeing * 401(k) retirement plan with company contribution * Inclusive parental leave policy that supports all parents & carers * An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more * Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally Check out lifeatcanva.com for more info. At Canva we value fairness, and we strive to provide competitive, market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience and our overall assessment of what we observed and learnt in the hiring process. The target salary range for this position is $244K to $324K. When calculating offers, we make salary decisions based on market data and candidates' skills and experience. Other stuff to know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you! Please note that interviews are conducted virtually.

Company DescriptionJoin the team redefining how the world experiences design.Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.What you’d be doing in this roleAs Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.About The RoleWe’re looking for an experienced Global Partnerships Lead to drive strategic partnerships, particularly with Global System Integrators (GSIs) and key ecosystem partners. The core focus of this role will be to develop and execute partnerships that significantly contribute to Canva’s revenue goals and expand our market reach. The successful candidate will be responsible for identifying, negotiating, and managing high-value partnerships that integrate Canva into strategic ecosystems, driving mutual success for Canva and our partners.Job DescriptionWhat you'll be doing:Key Responsibilities * Strategic Partnership Development:    * Identify, evaluate, and prioritize opportunities for partnerships with Global System Integrators (GSIs), strategic partners, and tech integration ecosystem players that align with Canva’s growth objectives.    * Build a robust pipeline of potential partners by understanding market trends, competitor activity, and areas of opportunity within the tech, cloud, and digital ecosystems.    * Define a clear partnership strategy and execution roadmap, ensuring alignment with Canva’s broader business goals. * Revenue Generation: Drive partnership initiatives that lead to direct and measurable substantial revenue growth for Canva, such as through co-selling, solution integrations and bundled offerings and joint go-to-market initiatives. * Collaborative Deal Structuring: Work closely with internal teams (sales, product, marketing, etc.) to structure win-win partnership agreements that align with Canva’s goals, while delivering value to partners. * Integration Ecosystem Expansion: Cultivate relationships with key tech partners to expand Canva’s integration opportunities and drive product adoption across global markets focusing on revenue growth. * Go-to-Market Strategy: Collaborate with partners on joint marketing, sales, and customer success initiatives, ensuring Canva’s solutions are well-positioned in the marketplace through collaborative efforts. * Performance Tracking: Set KPIs and regularly report on the performance of partnerships, ensuring consistent tracking of partnership-driven revenue, product integration success, and overall impact on Canva’s business objectives. * Team Leadership & Development: Direct and mentor a growing team, ensuring they are positioned to execute high-value partnerships. Scale the team as the program evolves to meet the expanding needs of Canva’s strategic objectives.      QualificationsWhat we’re looking for: * Minimum of 12 years in a senior partnerships role, ideally within the tech or SaaS industry, with a track record of driving revenue through strategic partnerships. * Strong understanding of GSI and tech ecosystem partners, particularly within technology and creative solutions. * Demonstrated ability to build and scale partnerships that drive business growth and market expansion. * Exceptional negotiation and communication skills, with experience managing complex deals and cross-functional collaboration. * Analytical mindset with the ability to track, measure, and optimize partnership performance against business goals. * A deep network within the tech, cloud, and systems integrator ecosystems is a plus. * Ability to think strategically and execute tactically, balancing short-term results with long-term value creation         Additional InformationWhat's in it for you?Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.Here's a Taste Of What's On Offer * Equity packages - we want our success to be yours too * Health benefits plans to support you and your wellbeing * 401(k) retirement plan with company contribution * Inclusive parental leave policy that supports all parents & carers * An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more * Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally         Check out lifeatcanva.com for more info.At Canva we value fairness, and we strive to provide competitive, market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience and our overall assessment of what we observed and learnt in the hiring process. The target salary range for this position is $244K to $324K. When calculating offers, we make salary decisions based on market data and candidates' skills and experience.Other stuff to knowWe make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!Please note that interviews are conducted virtually.

&lt;strong&gt;Company Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Join the team redefining how the world experiences design.&lt;br&gt;&lt;br&gt;Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!&lt;br&gt;&lt;br&gt;Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.&lt;br&gt;&lt;br&gt;What you’d be doing in this role&lt;br&gt;&lt;br&gt;As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We’re looking for an experienced Global Partnerships Lead to drive strategic partnerships, particularly with Global System Integrators (GSIs) and key ecosystem partners. The core focus of this role will be to develop and execute partnerships that significantly contribute to Canva’s revenue goals and expand our market reach. The successful candidate will be responsible for identifying, negotiating, and managing high-value partnerships that integrate Canva into strategic ecosystems, driving mutual success for Canva and our partners.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;What you'll be doing:&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Strategic Partnership Development:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Identify, evaluate, and prioritize opportunities for partnerships with Global System Integrators (GSIs), strategic partners, and tech integration ecosystem players that align with Canva’s growth objectives.&lt;/li&gt;&lt;li&gt;Build a robust pipeline of potential partners by understanding market trends, competitor activity, and areas of opportunity within the tech, cloud, and digital ecosystems.&lt;/li&gt;&lt;li&gt;Define a clear partnership strategy and execution roadmap, ensuring alignment with Canva’s broader business goals.&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Revenue Generation: Drive partnership initiatives that lead to direct and measurable substantial revenue growth for Canva, such as through co-selling, solution integrations and bundled offerings and joint go-to-market initiatives.&lt;/li&gt;&lt;li&gt;Collaborative Deal Structuring: Work closely with internal teams (sales, product, marketing, etc.) to structure win-win partnership agreements that align with Canva’s goals, while delivering value to partners.&lt;/li&gt;&lt;li&gt;Integration Ecosystem Expansion: Cultivate relationships with key tech partners to expand Canva’s integration opportunities and drive product adoption across global markets focusing on revenue growth.&lt;/li&gt;&lt;li&gt;Go-to-Market Strategy: Collaborate with partners on joint marketing, sales, and customer success initiatives, ensuring Canva’s solutions are well-positioned in the marketplace through collaborative efforts.&lt;/li&gt;&lt;li&gt;Performance Tracking: Set KPIs and regularly report on the performance of partnerships, ensuring consistent tracking of partnership-driven revenue, product integration success, and overall impact on Canva’s business objectives.&lt;/li&gt;&lt;li&gt;Team Leadership &amp;amp; Development: Direct and mentor a growing team, ensuring they are positioned to execute high-value partnerships. Scale the team as the program evolves to meet the expanding needs of Canva’s strategic objectives.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;What we’re looking for:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Minimum of 12 years in a senior partnerships role, ideally within the tech or SaaS industry, with a track record of driving revenue through strategic partnerships.&lt;/li&gt;&lt;li&gt;Strong understanding of GSI and tech ecosystem partners, particularly within technology and creative solutions.&lt;/li&gt;&lt;li&gt;Demonstrated ability to build and scale partnerships that drive business growth and market expansion.&lt;/li&gt;&lt;li&gt;Exceptional negotiation and communication skills, with experience managing complex deals and cross-functional collaboration.&lt;/li&gt;&lt;li&gt;Analytical mindset with the ability to track, measure, and optimize partnership performance against business goals.&lt;/li&gt;&lt;li&gt;A deep network within the tech, cloud, and systems integrator ecosystems is a plus.&lt;/li&gt;&lt;li&gt;Ability to think strategically and execute tactically, balancing short-term results with long-term value creation&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Additional Information&lt;br&gt;&lt;br&gt;&lt;/strong&gt;What's in it for you?&lt;br&gt;&lt;br&gt;Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Here's a Taste Of What's On Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Equity packages - we want our success to be yours too&lt;/li&gt;&lt;li&gt;Health benefits plans to support you and your wellbeing&lt;/li&gt;&lt;li&gt;401(k) retirement plan with company contribution&lt;/li&gt;&lt;li&gt;Inclusive parental leave policy that supports all parents &amp;amp; carers&lt;/li&gt;&lt;li&gt;An annual Vibe &amp;amp; Thrive allowance to support your wellbeing, social connection, office setup &amp;amp; more&lt;/li&gt;&lt;li&gt;Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Check out lifeatcanva.com for more info.&lt;br&gt;&lt;br&gt;At Canva we value fairness, and we strive to provide competitive, market-informed compensation whilst ensuring internal equity within the team in each region. We make hiring decisions based on your skills, experience and our overall assessment of what we observed and learnt in the hiring process. The target salary range for this position is $244K to $324K. When calculating offers, we make salary decisions based on market data and candidates' skills and experience.&lt;br&gt;&lt;br&gt;Other stuff to know&lt;br&gt;&lt;br&gt;We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.&lt;br&gt;&lt;br&gt;We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!&lt;br&gt;&lt;br&gt;Please note that interviews are conducted virtually.

You have experience in the US District Education Market, customer success, tech implementation, communication, business planning, community management, and a growth mindset.

You will manage district relationships, provide strategic support, analyze user data, drive engagement, and ensure successful Canva implementation within schools.

Education & Teaching

Austin

Job Description Join the team redefining how the world experiences design. Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where And How You Can Work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. What You’d Be Doing In This Role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. At The Moment, This Role Is Focused On * Own the school district lifecycle. You'll own strategy, planning, onboarding, execution, and results within identified districts. * Foster relationships with district administration. You'll be responsible for managing the relationships with the key stakeholders and decision-makers at districts and getting them what they need, be it technical documentation and support, onboarding and implementation help, teacher development resources, Canva tips and tricks, and strategic guidance * Serve as an ambassador of Canva for Education with teachers and educators at managed districts. * Provide Value to Customers and to Canva. You'll run a healthy and predictable business that delivers a jointly agreed customer transformation strategy focused on educational outcomes within districts. * Understand the Canva user lifecycle. You'll establish close relationships with our passionate community of educators and learners to know first-hand what they need to become successful Canva users. * Identify trends and usage patterns. You'll utilize data analysis to shape your strategic approach to sales and account management, and to note emerging trends to share with Canva’s Sales & Success, Product, and Marketing teams. * Drive retention and engagement. You'll continuously test, learn, and iterate on our lifecycle strategy at our identified districts to build meaningful and impactful relationships. You're probably a match if * Experience with the US District Education Market. You understand classroom efficiency solutions and are able to communicate with Instructional Technology Specialists and teachers on how Canva can improve student learning outcomes through design and collaboration. * Customer Success Expertise. You are comfortable driving retention and fostering engagement with software solutions at a district level. * Excellent Collaboration skills. You enjoy working alongside your direct team as well as with cross-functional teams. * Experience with Implementing new Technologies. You have a deep understanding of how schools roll out new technologies and how district-wide deployments are most effective. * Effective Communication skills. You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team. * Strong Business Planning Skills. You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact. * Experience in Community Management. You understand social media standard processes and tactics for educating audiences. * Growth Mindset. You're eager to learn and develop your skills whilst having fun along the way! About The Team A K-12 District Engagement Advocate at Canva is a key member of our team who is responsible for building and maintaining relationships with K-12 schools and districts across the country. They are passionate about education and have a deep understanding of the needs of K-12 educators. Our District Engagement Advocates play a vital role in empowering school and district leaders to harness the full potential of Canva's educational tools and resources. They lead the onboarding process and oversee the seamless implementation of Canva across the entire district, ensuring both educators and students can effectively adopt and utilize the platform. By providing tailored guidance and continuous support, they help school leaders understand the value of Canva and its role in enhancing teaching and learning, enabling them to integrate it effectively into their curriculums and lesson plans. Above all, our District Engagement Advocates are committed to making a difference in the lives of K-12 students and how they learn the future-focused skills they will need to thrive in the 21st century. They are dedicated to helping educators create engaging and dynamic learning experiences that inspire and motivate students to succeed. What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work. Here's a Taste Of What's On Offer * Equity packages - we want our success to be yours too * Health benefits plans to support you and your wellbeing * 401(k) retirement plan with company contribution * Inclusive parental leave policy that supports all parents & carers * An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more * Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally Check out lifeatcanva.com for more info. Other Stuff To Know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you! Please note that interviews are conducted virtually.

Job DescriptionJoin the team redefining how the world experiences design.Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where And How You Can WorkOur flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations.What You’d Be Doing In This RoleAs Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.At The Moment, This Role Is Focused On * Own the school district lifecycle. You'll own strategy, planning, onboarding, execution, and results within identified districts. * Foster relationships with district administration. You'll be responsible for managing the relationships with the key stakeholders and decision-makers at districts and getting them what they need, be it technical documentation and support, onboarding and implementation help, teacher development resources, Canva tips and tricks, and strategic guidance * Serve as an ambassador of Canva for Education with teachers and educators at managed districts. * Provide Value to Customers and to Canva. You'll run a healthy and predictable business that delivers a jointly agreed customer transformation strategy focused on educational outcomes within districts. * Understand the Canva user lifecycle. You'll establish close relationships with our passionate community of educators and learners to know first-hand what they need to become successful Canva users. * Identify trends and usage patterns. You'll utilize data analysis to shape your strategic approach to sales and account management, and to note emerging trends to share with Canva’s Sales & Success, Product, and Marketing teams. * Drive retention and engagement. You'll continuously test, learn, and iterate on our lifecycle strategy at our identified districts to build meaningful and impactful relationships.         You're probably a match if * Experience with the US District Education Market. You understand classroom efficiency solutions and are able to communicate with Instructional Technology Specialists and teachers on how Canva can improve student learning outcomes through design and collaboration. * Customer Success Expertise. You are comfortable driving retention and fostering engagement with software solutions at a district level. * Excellent Collaboration skills. You enjoy working alongside your direct team as well as with cross-functional teams. * Experience with Implementing new Technologies. You have a deep understanding of how schools roll out new technologies and how district-wide deployments are most effective. * Effective Communication skills. You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team. * Strong Business Planning Skills. You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact. * Experience in Community Management. You understand social media standard processes and tactics for educating audiences. * Growth Mindset. You're eager to learn and develop your skills whilst having fun along the way!         About The TeamA K-12 District Engagement Advocate at Canva is a key member of our team who is responsible for building and maintaining relationships with K-12 schools and districts across the country. They are passionate about education and have a deep understanding of the needs of K-12 educators.Our District Engagement Advocates play a vital role in empowering school and district leaders to harness the full potential of Canva's educational tools and resources. They lead the onboarding process and oversee the seamless implementation of Canva across the entire district, ensuring both educators and students can effectively adopt and utilize the platform. By providing tailored guidance and continuous support, they help school leaders understand the value of Canva and its role in enhancing teaching and learning, enabling them to integrate it effectively into their curriculums and lesson plans.Above all, our District Engagement Advocates are committed to making a difference in the lives of K-12 students and how they learn the future-focused skills they will need to thrive in the 21st century. They are dedicated to helping educators create engaging and dynamic learning experiences that inspire and motivate students to succeed.What's in it for you?Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.Here's a Taste Of What's On Offer * Equity packages - we want our success to be yours too * Health benefits plans to support you and your wellbeing * 401(k) retirement plan with company contribution * Inclusive parental leave policy that supports all parents & carers * An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more * Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally         Check out lifeatcanva.com for more info.Other Stuff To KnowWe make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!Please note that interviews are conducted virtually.

K-12 District Engagement Advocate - Canva

K-12 District Engagement Advocate

You need experience in the US district education market, customer success, marketing campaigns, tech implementation, Canva skills, and effective communication with a growth mindset.

You will drive Canva for Education adoption, create outreach initiatives, analyze data for insights, execute strategic campaigns, design resources, and explore creative solutions for districts’ needs.

Marketing

Job Description Join the team redefining how the world experiences design. Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where And How You Can Work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. What You’d Be Doing In This Role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. At The Moment, This Role Is Focused On * Activate Canva for Education usage at scale. You'll design and implement strategies to drive district-wide adoption, ensuring educators and students are equipped to incorporate Canva for Education into their teaching and learning. * Create impactful outreach initiatives. You'll develop and execute scalable, one-to-many engagement efforts—such as webinars, email campaigns, and resources—that highlight the value Canva brings to districts, empowering school leaders, teachers, and students to achieve their educational goals and enhance classroom experiences through its effective use. * Leverage data to provide targeted support. You'll analyze usage data to identify trends, uncover opportunities for growth, and deliver meaningful resources to districts that enhance their Canva for Education experience. * Implement playbooks and campaigns. You'll create and execute strategic playbooks and engagement campaigns to efficiently activate and support a high volume of districts at scale. * Design engaging resources with Canva. You'll confidently use Canva to create compelling, visually appealing resources and materials that support district leaders, educators, and students in their adoption journey. * Think creatively to meet district needs. You'll proactively explore new approaches to address the unique challenges and goals of districts, designing campaigns and solutions that drive engagement and meaningful outcomes. You're probably a match if * Experience with the US District Education Market. You understand classroom efficiency solutions and can communicate with Instructional Technology Specialists and teachers on how Canva can improve student learning outcomes through design and collaboration. * Customer Success Expertise. You are comfortable driving retention and fostering engagement with software solutions at a district level. * Experience with Marketing Campaigns. You have a strong understanding of how to design and execute marketing campaigns tailored to the needs of educators and students, driving engagement and adoption. * Technical Skills. You are proficient with digital tools and platforms, and you’re eager to learn and adopt new technologies to better engage with customers and support their needs. * Excellent Collaboration Skills. You enjoy working alongside your direct team as well as with cross-functional teams. * Experience with Implementing New Technologies. You have a deep understanding of how schools roll out new technologies and how district-wide deployments are most effective. * Effective Communication Skills. You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team. * Canva Design Skills. You have hands-on experience using Canva to create engaging, visually compelling resources and materials that drive creativity and enhance the impact of your projects. * Strong Business Planning Skills. You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact. * Growth Mindset. You're eager to learn and develop your skills while having fun along the way! About The Team A K-12 District Engagement Advocate at Canva is a key member of our team who is responsible for building and maintaining relationships with K-12 schools and districts across the country. They are passionate about education and have a deep understanding of the needs of K-12 educators. Our Digital District Engagement Advocates focus on activating districts that already have access to Canva for Education. They create and implement scalable strategies to engage with district leaders and educators, empowering them to integrate Canva into their teaching and learning. By developing impactful campaigns, resources, and events—such as webinars and email outreach—they ensure districts have the tools, inspiration, and guidance needed to embed Canva into classrooms effectively and at scale. Above all, our District Engagement Advocates are committed to making a difference in the lives of K-12 students and how they learn the future-focused skills they will need to thrive in the 21st century. They are dedicated to helping educators create engaging and dynamic learning experiences that inspire and motivate students to succeed. What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work. Here's a Taste Of What's On Offer * Equity packages - we want our success to be yours too * Health benefits plans to support you and your wellbeing * 401(k) retirement plan with company contribution * Inclusive parental leave policy that supports all parents & carers * An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more * Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally Check out lifeatcanva.com for more info. Other Stuff To Know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you! Please note that interviews are conducted virtually.

Job DescriptionJoin the team redefining how the world experiences design.Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where And How You Can WorkOur flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations.What You’d Be Doing In This RoleAs Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.At The Moment, This Role Is Focused On * Activate Canva for Education usage at scale. You'll design and implement strategies to drive district-wide adoption, ensuring educators and students are equipped to incorporate Canva for Education into their teaching and learning. * Create impactful outreach initiatives. You'll develop and execute scalable, one-to-many engagement efforts—such as webinars, email campaigns, and resources—that highlight the value Canva brings to districts, empowering school leaders, teachers, and students to achieve their educational goals and enhance classroom experiences through its effective use. * Leverage data to provide targeted support. You'll analyze usage data to identify trends, uncover opportunities for growth, and deliver meaningful resources to districts that enhance their Canva for Education experience. * Implement playbooks and campaigns. You'll create and execute strategic playbooks and engagement campaigns to efficiently activate and support a high volume of districts at scale. * Design engaging resources with Canva. You'll confidently use Canva to create compelling, visually appealing resources and materials that support district leaders, educators, and students in their adoption journey. * Think creatively to meet district needs. You'll proactively explore new approaches to address the unique challenges and goals of districts, designing campaigns and solutions that drive engagement and meaningful outcomes.         You're probably a match if * Experience with the US District Education Market. You understand classroom efficiency solutions and can communicate with Instructional Technology Specialists and teachers on how Canva can improve student learning outcomes through design and collaboration. * Customer Success Expertise. You are comfortable driving retention and fostering engagement with software solutions at a district level. * Experience with Marketing Campaigns. You have a strong understanding of how to design and execute marketing campaigns tailored to the needs of educators and students, driving engagement and adoption. * Technical Skills. You are proficient with digital tools and platforms, and you’re eager to learn and adopt new technologies to better engage with customers and support their needs. * Excellent Collaboration Skills. You enjoy working alongside your direct team as well as with cross-functional teams. * Experience with Implementing New Technologies. You have a deep understanding of how schools roll out new technologies and how district-wide deployments are most effective. * Effective Communication Skills. You create clarity through your communication by making complex things simple. You can confidently present your ideas and tell a compelling story to customers and the broader team. * Canva Design Skills. You have hands-on experience using Canva to create engaging, visually compelling resources and materials that drive creativity and enhance the impact of your projects. * Strong Business Planning Skills. You have the ability to move from planning all the way through to implementation and complete projects that deliver high impact. * Growth Mindset. You're eager to learn and develop your skills while having fun along the way!         About The TeamA K-12 District Engagement Advocate at Canva is a key member of our team who is responsible for building and maintaining relationships with K-12 schools and districts across the country. They are passionate about education and have a deep understanding of the needs of K-12 educators.Our Digital District Engagement Advocates focus on activating districts that already have access to Canva for Education. They create and implement scalable strategies to engage with district leaders and educators, empowering them to integrate Canva into their teaching and learning. By developing impactful campaigns, resources, and events—such as webinars and email outreach—they ensure districts have the tools, inspiration, and guidance needed to embed Canva into classrooms effectively and at scale.Above all, our District Engagement Advocates are committed to making a difference in the lives of K-12 students and how they learn the future-focused skills they will need to thrive in the 21st century. They are dedicated to helping educators create engaging and dynamic learning experiences that inspire and motivate students to succeed.What's in it for you?Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.Here's a Taste Of What's On Offer * Equity packages - we want our success to be yours too * Health benefits plans to support you and your wellbeing * 401(k) retirement plan with company contribution * Inclusive parental leave policy that supports all parents & carers * An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more * Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally         Check out lifeatcanva.com for more info.Other Stuff To KnowWe make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!Please note that interviews are conducted virtually.

K-12 Digital District Engagement Advocate - Canva

United States

Australia

K-12 Digital District Engagement Advocate

You should have 8+ years in Customer Success/Sales Operations at a SaaS company, strong analytical skills, proficiency in CS tools, excellent communication, and a customer-centric mindset.

You will strategize and optimize Customer Success operations, analyze KPIs, implement automation, maintain data dashboards, and collaborate with teams to enhance customer onboarding and satisfaction.

Job Description Join the team redefining how the world experiences design. Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte! Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. Where And How You Can Work Our flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals. What You’d Be Doing In This Role As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. At The Moment, This Role Is Focused On * Strategy & Planning: * Define and execute a comprehensive Customer Success operations strategy, focused on process improvements, automation, and scalability. * Collaborate with Global CS leadership to identify and implement strategic initiatives that enhance customer onboarding, retention, expansion, and overall satisfaction. * Develop operational KPIs and targets that align with the company’s goals, driving accountability across the Customer Success function. * Process Optimization & Automation: * Analyze and optimize customer onboarding, renewal, and expansion processes to drive efficiency and effectiveness. * Identify and implement automation opportunities to streamline repetitive tasks, reduce manual work, and improve CS team productivity. * Focus around high velocity account management with a high level of automation and low human touch. * Data & Insights: * Develop and maintain robust data models, dashboards, and reporting to track key customer metrics, such as NPS, CSAT, retention rates, and health scores. * Leverage customer data to provide actionable insights that drive proactive engagement strategies and improve customer success outcomes. * Partner with Data/BI teams to ensure accurate data flow and visibility across systems. * Enablement & Tools: * Oversee the implementation and management of Customer Success tools to enhance team productivity and data management. * Collaborate with enablement to train and empower the CS team to utilize tools effectively, ensuring they have the resources and knowledge to perform at their best. * Cross-Functional Collaboration: * Work closely with Product, Marketing, Sales, and Support teams to align CS initiatives with broader company objectives and customer needs. * Serve as a key voice for Customer Success Operations in cross-functional discussions, advocating for customer-centric solutions and processes. You're probably a match if * Experience: 8+ years of experience in Customer Success Operations, Sales Operations, or a similar role within a SaaS company. Proven experience in managing and scaling operations within a Customer Success function. * Technical Skills: Proficiency with CS tools such as Salesforce, Zendesk, and BI tools (e.g., Mode, Looker). SQL skills are a plus. * Analytical: Highly data-driven with a deep understanding of metrics, KPIs, and customer health scores. Skilled in deriving insights from data to drive decisions. * Problem Solving: Demonstrated ability to think strategically and solve complex problems, balancing the needs of the customer with operational efficiency. * Communication: Excellent written and verbal communication skills, with a proven ability to influence stakeholders at all levels. * Customer-Centric Mindset: Passionate about customer success and delivering exceptional customer experiences, with a strong understanding of the SaaS customer lifecycle. About The Team The Revenue Operations team plays a meaningful role in supporting the revenue growth at Canva by optimizing operational efficiency. The team aligns our go-to-market efforts across Sales, Customer Success and Marketing and ensures those teams have the vital tools, processes, and data to optimally collaborate and achieve revenue targets. What's in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work. Here's a Taste Of What's On Offer * Equity packages - we want our success to be yours too * Health benefits plans to support you and your wellbeing * 401(k) retirement plan with company contribution * Inclusive parental leave policy that supports all parents & carers * An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more * Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally Check out lifeatcanva.com for more info. Other Stuff To Know We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you! Please note that interviews are conducted virtually.

Job DescriptionJoin the team redefining how the world experiences design.Hello, hey, g'day, mabuhay, kia ora, 你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where And How You Can WorkOur flagship office is in Sydney, Australia, but we've made our way from down under, to a campus in Austin, Texas which is now home to our US operations. You have choice in where and how you work, we trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.What You’d Be Doing In This RoleAs Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.At The Moment, This Role Is Focused On * Strategy & Planning:    * Define and execute a comprehensive Customer Success operations strategy, focused on process improvements, automation, and scalability.    * Collaborate with Global CS leadership to identify and implement strategic initiatives that enhance customer onboarding, retention, expansion, and overall satisfaction.    * Develop operational KPIs and targets that align with the company’s goals, driving accountability across the Customer Success function. * Process Optimization & Automation:    * Analyze and optimize customer onboarding, renewal, and expansion processes to drive efficiency and effectiveness.    * Identify and implement automation opportunities to streamline repetitive tasks, reduce manual work, and improve CS team productivity.    * Focus around high velocity account management with a high level of automation and low human touch. * Data & Insights:    * Develop and maintain robust data models, dashboards, and reporting to track key customer metrics, such as NPS, CSAT, retention rates, and health scores.    * Leverage customer data to provide actionable insights that drive proactive engagement strategies and improve customer success outcomes.    * Partner with Data/BI teams to ensure accurate data flow and visibility across systems. * Enablement & Tools:    * Oversee the implementation and management of Customer Success tools to enhance team productivity and data management.    * Collaborate with enablement to train and empower the CS team to utilize tools effectively, ensuring they have the resources and knowledge to perform at their best. * Cross-Functional Collaboration:    * Work closely with Product, Marketing, Sales, and Support teams to align CS initiatives with broader company objectives and customer needs.    * Serve as a key voice for Customer Success Operations in cross-functional discussions, advocating for customer-centric solutions and processes.      You're probably a match if * Experience: 8+ years of experience in Customer Success Operations, Sales Operations, or a similar role within a SaaS company. Proven experience in managing and scaling operations within a Customer Success function. * Technical Skills: Proficiency with CS tools such as Salesforce, Zendesk, and BI tools (e.g., Mode, Looker). SQL skills are a plus. * Analytical: Highly data-driven with a deep understanding of metrics, KPIs, and customer health scores. Skilled in deriving insights from data to drive decisions. * Problem Solving: Demonstrated ability to think strategically and solve complex problems, balancing the needs of the customer with operational efficiency. * Communication: Excellent written and verbal communication skills, with a proven ability to influence stakeholders at all levels. * Customer-Centric Mindset: Passionate about customer success and delivering exceptional customer experiences, with a strong understanding of the SaaS customer lifecycle.         About The TeamThe Revenue Operations team plays a meaningful role in supporting the revenue growth at Canva by optimizing operational efficiency. The team aligns our go-to-market efforts across Sales, Customer Success and Marketing and ensures those teams have the vital tools, processes, and data to optimally collaborate and achieve revenue targets.What's in it for you?Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.Here's a Taste Of What's On Offer * Equity packages - we want our success to be yours too * Health benefits plans to support you and your wellbeing * 401(k) retirement plan with company contribution * Inclusive parental leave policy that supports all parents & carers * An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more * Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally         Check out lifeatcanva.com for more info.Other Stuff To KnowWe make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!Please note that interviews are conducted virtually.