Central and North West London NHS Foundation Trust (CNWL) has almost 6,550 staff providing integrated healthcare to a third of London's population, Milton Keynes, Surrey and areas beyond.

We provide a wide range of services to treat people with a a variety of health needs, including common physical health problems, long-term conditions, mental health, learning disabilities, eating disorders, addictions and sexual health. We are here to provide support for people through every stage of life.

Our catchment area covers a range of vibrant and diverse communities, with over 100 first languages spoken, ranging from areas of deprivation to areas of affluence. We are committed to providing services that need the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference.

Science & Healthcare

Central and North West London NHS Foundation Trust

You need substantial experience in health promotion, excellent communication skills, ability to work with diverse populations, deliver workshops, and handle HIV testing, plus a degree or equivalent experience.

You will support at-risk individuals in making informed health choices, deliver sexual health interventions, provide training, perform screening, and assist clients in accessing services.

Research & Development

Healthcare

London

Job Overview Are you passionate about reducing health inequalities and reaching those most at risk? Join our dynamic CLASH/SHOC team as a Health Promotion Specialist, working directly with vulnerable and often hard-to-reach individuals across Camden, Islington, and Haringey. About the Role: We’re looking for someone with current, hands-on experience in a Health Promotion setting, who can confidently engage individuals from a wide range of communities. This role requires a flexible, proactive, and empathetic approach to support people in improving their sexual and reproductive health. Main duties of the job Key Responsibilities: Outreach and Engagement: * Identify and work with at-risk individuals, including: * Commercial sex workers * Homeless individuals * People who use drugs * LGBTQI+/Men who have sex with men (MSM) * Black African/Black Caribbean and other Ethnic Minority communities Settings may include: Flats, saunas, hostels, drug & alcohol services, sex-on-premises venues, leisure centres, barbershops, hair salons, places of faith, community events, and more. Client Support: * Deliver sexual health and HIV prevention support using motivational interviewing and other techniques. * Assist clients in navigating clinical pathways and accessing Pan-London services. * Promote informed health choices and behaviour change. Clinical Tasks: Perform asymptomatic screening, including venepuncture and quick check testing. Training and Advocacy: Deliver sessions to professionals and community staff to enhance awareness and service reach. Requirements: * Substantial, demonstrable experience in face-to-face client work within a health promotion setting. * Confidence working with diverse and marginalised populations. * Excellent communication skills and cultural awareness. * Flexibility to work evenings and weekends as required. * Ability to travel across Camden, Islington, and Haringey If you're committed to making a real impact in people’s lives and improving access to essential services, we’d love to hear from you. Working for our organisation CNWL are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do. We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual’s quality of life, through high quality healthcare and personal support. Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter. Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual. Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow. Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve. Detailed Job Description And Main Responsibilities For further information about the advertised role, please refer to the job description & person specification included in the documents section of this advert. The job role will include: Working with vulnerable clients * Identifying and engaging with individuals from target groups in our Health Promotion contract * To attend agreed settings and venues to work with at risk groups identified by the service, which includes but is not exclusive to: Commercial sex workers, Homeless Clients, Drug Users, Men who have sex with men, and Black and Ethnic Minority communities * Supporting individuals in learning how to make better health choices and supporting them in initiating and sustaining appropriate behavioural changes * Work with clients to identify on going communication and engage with them in HIV prevention and other sexual health issues using motivational interviewing skills or other models as agreed by the service * Contact with clients and assisting patient through their clinic pathway * Helping people to find and use the right services including Pan London services * Recording and reporting activity and results Clinical need * Asymptomatic screening and Quick check Training * Provide training sessions to groups of staff and other professionals Due to the nature of this role flexibility is required and shift work which includes late evening and weekends are essential. Person specification Education/Qualifications Essential criteria * Educated to Degree level or equivalent level of experience working with relevant client groups * Educated to post Degree level in specialism or equivalent level of experience working with relevant client groups Desirable criteria * EducationG.C.S.E/A levels or equivalent qualification and experience Experience Essential criteria * Experience of having worked in the NHS, including experience post degree qualification * Experience of having worked with relevant client groups * Administering and co-ordinating outreach in a range of settings, including the organisation of different activities, prioritising tasks, monitoring and evaluating * Delivery of workshops to a variety of users * Working effectively with different agencies in the community, voluntary or statutory sectors * Planning, delivering and evaluating training on good sexual health Skills Essential criteria * Excellent organisational & prioritising skills * Proficient IT skills Microsoft Office (Word/Excel/Access) * Excellent interpersonal and communication skills with range of individuals, including hard to reach client groups namely Commercial Sex Workers, Homeless Clients, Drug Users, Men who have sex with men, BMEA communities * Able to undertake HIV testing/Asymptomatic screening including venepuncture and point of care testing. Knowledge Essential criteria * Sound knowledge and understanding of the principles and practices of good sexual health and the barriers to these client groups accessing services * Knowledge of current legislation and national guidance relating the client groups targeted * Sound knowledge and understanding of STIs, HIV, contraception, and access to sexual health services Abilities Essential criteria * Ability to innovate and develop creative outreach activities * Ability to support others and respond to their needs * Able to manage competing priorities with confidence and working to tight deadlines * Excellent attention to detail skills and able to produce high quality and accurate work * Communicates and networks effectively. Successfully persuades and influences others. Relates to others in a confident and relaxed manner. * Ability to work effectively as part of a team or by using on own initiative * Ability to deliver on agreed objectives * Ability to be flexible and respond to changing demands

Job OverviewAre you passionate about reducing health inequalities and reaching those most at risk? Join our dynamic CLASH/SHOC team as a Health Promotion Specialist, working directly with vulnerable and often hard-to-reach individuals across Camden, Islington, and Haringey.About the Role:We’re looking for someone with current, hands-on experience in a Health Promotion setting, who can confidently engage individuals from a wide range of communities. This role requires a flexible, proactive, and empathetic approach to support people in improving their sexual and reproductive health.Main duties of the jobKey Responsibilities:Outreach and Engagement: * Identify and work with at-risk individuals, including: * Commercial sex workers * Homeless individuals * People who use drugs * LGBTQI+/Men who have sex with men (MSM) * Black African/Black Caribbean and other Ethnic Minority communities      Settings may include:Flats, saunas, hostels, drug & alcohol services, sex-on-premises venues, leisure centres, barbershops, hair salons, places of faith, community events, and more.Client Support: * Deliver sexual health and HIV prevention support using motivational interviewing and other techniques. * Assist clients in navigating clinical pathways and accessing Pan-London services. * Promote informed health choices and behaviour change.      Clinical Tasks:Perform asymptomatic screening, including venepuncture and quick check testing.Training and Advocacy:Deliver sessions to professionals and community staff to enhance awareness and service reach.Requirements: * Substantial, demonstrable experience in face-to-face client work within a health promotion setting. * Confidence working with diverse and marginalised populations. * Excellent communication skills and cultural awareness. * Flexibility to work evenings and weekends as required. * Ability to travel across Camden, Islington, and Haringey      If you're committed to making a real impact in people’s lives and improving access to essential services, we’d love to hear from you.Working for our organisationCNWL are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual’s quality of life, through high quality healthcare and personal support.Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.Detailed Job Description And Main ResponsibilitiesFor further information about the advertised role, please refer to the job description & person specification included in the documents section of this advert.The job role will include:Working with vulnerable clients * Identifying and engaging with individuals from target groups in our Health Promotion contract * To attend agreed settings and venues to work with at risk groups identified by the service, which includes but is not exclusive to: Commercial sex workers, Homeless Clients, Drug Users, Men who have sex with men, and Black and Ethnic Minority communities * Supporting individuals in learning how to make better health choices and supporting them in initiating and sustaining appropriate behavioural changes * Work with clients to identify on going communication and engage with them in HIV prevention and other sexual health issues using motivational interviewing skills or other models as agreed by the service * Contact with clients and assisting patient through their clinic pathway * Helping people to find and use the right services including Pan London services * Recording and reporting activity and results      Clinical need * Asymptomatic screening and Quick check      Training * Provide training sessions to groups of staff and other professionals      Due to the nature of this role flexibility is required and shift work which includes late evening and weekends are essential.Person specificationEducation/QualificationsEssential criteria * Educated to Degree level or equivalent level of experience working with relevant client groups * Educated to post Degree level in specialism or equivalent level of experience working with relevant client groups      Desirable criteria * EducationG.C.S.E/A levels or equivalent qualification and experience      ExperienceEssential criteria * Experience of having worked in the NHS, including experience post degree qualification * Experience of having worked with relevant client groups * Administering and co-ordinating outreach in a range of settings, including the organisation of different activities, prioritising tasks, monitoring and evaluating * Delivery of workshops to a variety of users * Working effectively with different agencies in the community, voluntary or statutory sectors * Planning, delivering and evaluating training on good sexual health      SkillsEssential criteria * Excellent organisational & prioritising skills * Proficient IT skills Microsoft Office (Word/Excel/Access) * Excellent interpersonal and communication skills with range of individuals, including hard to reach client groups namely Commercial Sex Workers, Homeless Clients, Drug Users, Men who have sex with men, BMEA communities * Able to undertake HIV testing/Asymptomatic screening including venepuncture and point of care testing.      KnowledgeEssential criteria * Sound knowledge and understanding of the principles and practices of good sexual health and the barriers to these client groups accessing services * Knowledge of current legislation and national guidance relating the client groups targeted * Sound knowledge and understanding of STIs, HIV, contraception, and access to sexual health services      AbilitiesEssential criteria * Ability to innovate and develop creative outreach activities * Ability to support others and respond to their needs * Able to manage competing priorities with confidence and working to tight deadlines * Excellent attention to detail skills and able to produce high quality and accurate work * Communicates and networks effectively. Successfully persuades and influences others. Relates to others in a confident and relaxed manner. * Ability to work effectively as part of a team or by using on own initiative * Ability to deliver on agreed objectives * Ability to be flexible and respond to changing demands

Health Promotion Specialist - Central and North West London NHS Foundation Trust

&lt;strong&gt;Job Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Are you passionate about reducing health inequalities and reaching those most at risk? Join our dynamic CLASH/SHOC team as a Health Promotion Specialist, working directly with vulnerable and often hard-to-reach individuals across Camden, Islington, and Haringey.&lt;br&gt;&lt;br&gt;About the Role:&lt;br&gt;&lt;br&gt;We’re looking for someone with current, hands-on experience in a Health Promotion setting, who can confidently engage individuals from a wide range of communities. This role requires a flexible, proactive, and empathetic approach to support people in improving their sexual and reproductive health.&lt;br&gt;&lt;br&gt;Main duties of the job&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Outreach and Engagement:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Identify and work with at-risk individuals, including:&lt;/li&gt;&lt;li&gt;Commercial sex workers&lt;/li&gt;&lt;li&gt;Homeless individuals&lt;/li&gt;&lt;li&gt;People who use drugs&lt;/li&gt;&lt;li&gt;LGBTQI+/Men who have sex with men (MSM)&lt;/li&gt;&lt;li&gt;Black African/Black Caribbean and other Ethnic Minority communities&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Settings may include:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Flats, saunas, hostels, drug &amp;amp; alcohol services, sex-on-premises venues, leisure centres, barbershops, hair salons, places of faith, community events, and more.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Client Support:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Deliver sexual health and HIV prevention support using motivational interviewing and other techniques.&lt;/li&gt;&lt;li&gt;Assist clients in navigating clinical pathways and accessing Pan-London services.&lt;/li&gt;&lt;li&gt;Promote informed health choices and behaviour change.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Clinical Tasks:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Perform asymptomatic screening, including venepuncture and quick check testing.&lt;br&gt;&lt;br&gt;Training and Advocacy:&lt;br&gt;&lt;br&gt;Deliver sessions to professionals and community staff to enhance awareness and service reach.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Requirements:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Substantial, demonstrable experience in face-to-face client work within a health promotion setting.&lt;/li&gt;&lt;li&gt;Confidence working with diverse and marginalised populations.&lt;/li&gt;&lt;li&gt;Excellent communication skills and cultural awareness.&lt;/li&gt;&lt;li&gt;Flexibility to work evenings and weekends as required.&lt;/li&gt;&lt;li&gt;Ability to travel across Camden, Islington, and Haringey&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;If you're committed to making a real impact in people’s lives and improving access to essential services, we’d love to hear from you.&lt;br&gt;&lt;br&gt;Working for our organisation&lt;br&gt;&lt;br&gt;CNWL are passionate about delivering first-class patient-centred, safe and effective care, whether it is in a hospital setting, in a community clinic or in the patient’s own home. Patients are at the heart of everything we do.&lt;br&gt;&lt;br&gt;We work in partnership with all who use our services to improve health and wellbeing. Together we look at ways of improving an individual’s quality of life, through high quality healthcare and personal support.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Compassion&lt;/strong&gt;: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Respect&lt;/strong&gt;: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Empowerment&lt;/strong&gt;: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Partnership&lt;/strong&gt;: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Detailed Job Description And Main Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;For further information about the advertised role, please refer to the job description &amp;amp; person specification included in the documents section of this advert.&lt;br&gt;&lt;br&gt;The job role will include:&lt;br&gt;&lt;br&gt;Working with vulnerable clients&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Identifying and engaging with individuals from target groups in our Health Promotion contract&lt;/li&gt;&lt;li&gt; To attend agreed settings and venues to work with at risk groups identified by the service, which includes but is not exclusive to: Commercial sex workers, Homeless Clients, Drug Users, Men who have sex with men, and Black and Ethnic Minority communities&lt;/li&gt;&lt;li&gt; Supporting individuals in learning how to make better health choices and supporting them in initiating and sustaining appropriate behavioural changes&lt;/li&gt;&lt;li&gt; Work with clients to identify on going communication and engage with them in HIV prevention and other sexual health issues using motivational interviewing skills or other models as agreed by the service&lt;/li&gt;&lt;li&gt; Contact with clients and assisting patient through their clinic pathway&lt;/li&gt;&lt;li&gt; Helping people to find and use the right services including Pan London services&lt;/li&gt;&lt;li&gt; Recording and reporting activity and results&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Clinical need&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Asymptomatic screening and Quick check&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Training&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt; Provide training sessions to groups of staff and other professionals&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Due to the nature of this role flexibility is required and shift work which includes late evening and weekends are essential.&lt;br&gt;&lt;br&gt;Person specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Education/Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Educated to Degree level or equivalent level of experience working with relevant client groups&lt;/li&gt;&lt;li&gt;Educated to post Degree level in specialism or equivalent level of experience working with relevant client groups&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;EducationG.C.S.E/A levels or equivalent qualification and experience&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Experience of having worked in the NHS, including experience post degree qualification&lt;/li&gt;&lt;li&gt;Experience of having worked with relevant client groups&lt;/li&gt;&lt;li&gt;Administering and co-ordinating outreach in a range of settings, including the organisation of different activities, prioritising tasks, monitoring and evaluating&lt;/li&gt;&lt;li&gt;Delivery of workshops to a variety of users&lt;/li&gt;&lt;li&gt;Working effectively with different agencies in the community, voluntary or statutory sectors&lt;/li&gt;&lt;li&gt;Planning, delivering and evaluating training on good sexual health&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Excellent organisational &amp;amp; prioritising skills&lt;/li&gt;&lt;li&gt;Proficient IT skills Microsoft Office (Word/Excel/Access)&lt;/li&gt;&lt;li&gt;Excellent interpersonal and communication skills with range of individuals, including hard to reach client groups namely Commercial Sex Workers, Homeless Clients, Drug Users, Men who have sex with men, BMEA communities&lt;/li&gt;&lt;li&gt;Able to undertake HIV testing/Asymptomatic screening including venepuncture and point of care testing.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Knowledge&lt;br&gt;&lt;br&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Sound knowledge and understanding of the principles and practices of good sexual health and the barriers to these client groups accessing services&lt;/li&gt;&lt;li&gt;Knowledge of current legislation and national guidance relating the client groups targeted&lt;/li&gt;&lt;li&gt;Sound knowledge and understanding of STIs, HIV, contraception, and access to sexual health services&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Abilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Ability to innovate and develop creative outreach activities&lt;/li&gt;&lt;li&gt;Ability to support others and respond to their needs&lt;/li&gt;&lt;li&gt;Able to manage competing priorities with confidence and working to tight deadlines&lt;/li&gt;&lt;li&gt;Excellent attention to detail skills and able to produce high quality and accurate work&lt;/li&gt;&lt;li&gt;Communicates and networks effectively. Successfully persuades and influences others. Relates to others in a confident and relaxed manner.&lt;/li&gt;&lt;li&gt;Ability to work effectively as part of a team or by using on own initiative&lt;/li&gt;&lt;li&gt;Ability to deliver on agreed objectives&lt;/li&gt;&lt;li&gt;Ability to be flexible and respond to changing demands&lt;/li&gt;&lt;/ul&gt;

Health Promotion Specialist

You should have a Master’s degree, MCIPD, FCIPD, HR management experience, policy design, workforce planning, line management skills, and proficiency in HRIS. Mediation skills are essential.

You will develop workforce strategies, drive talent management, improve team performance, ensure effective HR communication, promote inclusivity, analyze data for insights, and provide employment advice.

People, HR & Administration

Business, Operations & Strategy

Job Overview This is a varied and challenging but most of all a hugely rewarding role. Reporting to the Service Director – People and Culture you will be an experienced strategic People Manager who can partner with the organisation to deliver high quality strategic and operational workforce support to ensure best practice people management within your areas of responsibility and across the wider People and Culture function. Divisional Heads of People Partnering will also be the designated lead on various Trust-wide workforce initiatives, projects and programmes, with responsibility for development and implementation. You will be an inclusive and engaging leader with drive and vision to support us in our mission to ensure we are providing a service which is fit for purpose now and also fit for the future. The post holder will lead within a dedicated Business area on the delivery of an effective and proactive People Partnering function to ensure the provision of a cohesive, standardised service that delivers consistently high standards of advice, investigations, outcomes and support to the managers and staff within the Trust, in line with a SCARF approach. Working in close collaboration with the wider People team to ensure delivery of a professional and high-quality ER service to the Trust, Divisions and departments and ensuring we close the loop with our Organisational Learning from cases. Main duties of the job Supporting the introduction of a Group way of working, embedding engagement, improving employee experience and retention are amongst our top priorities and we are looking for a progressive and creative people expert who champions people above process, displays compassionate and inclusive leadership and is able to develop excellent relationships with key stakeholders. At the same time you must ensure you maintain effective governance processes mitigating risk, and ensuring the team you lead work and deliver with colleagues in a collaborative way. You will ensure the effectiveness of portfolio facing transactional, operational and strategic business partnering, always ensuring a prioritised, fair, consistent and timely approach to all associated work and projects. Working closely with Leadership, Culture and Organisational Development colleagues to ensure the delivery of portfolio specific people plans and solutions to issues evolving and presenting you will be part of continued journey of embedding a across the Trust. Providing senior level specialist and employment law advice to senior managers and clinicians in the organisation. With experience of workforce planning, organisational change; use of data and evidence based practice, together with a strong commitment to listening and involving employees in decision making and shaping plans you will have experience of all aspects of the employee life cycle. Working for our organisation CNWL expects all staff to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friend’s family and carers and also other staff members. We expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic. We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs. We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work. We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries. We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff. Detailed Job Description And Main Responsibilities Responsibilities in the role: * Developing a workforce strategy for the Division that is in line with the wider Trust workforce strategy and supports the delivery of organisational objectives * driving talent management and succession planning to make sure your teams have the right people available now and, in the future, to continually improve their performance * making sure other areas of People and Culture contribute to achieving your Division’s objectives and ensuring that there is effective communication between HR teams and the management team exchanging information as appropriate. * Promoting and helping to build an inclusive working environment * Identifying ways to continually improve the capability of the area you support by reviewing data, investigating trends and using your insight and experience * Leading people projects or being part of a project team delivering your local or the wider organisational workforce strategy * Providing tactical and pragmatic employment advice to Directors and senior managers and helping to find solutions to problems which work for everyone – staying mindful of Trust values and relevant employment law. * Being an escalation point for high risk matters in respect of workforce issues. The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings. Person specification Education And Qualifications Essential criteria * Educated to Masters degree level or equivalent * MCIPD Desirable criteria * Professional management qualification * FCIPD Previous Experience Essential criteria * Successful track record of working as a HR Business Partner and delivering to agreed targets * Significant experience of providing operational generalist HR advisory services * Experience of designing and implementing new HR policies, practices and procedures. * Experience of developing workforce strategies and plans * Experience of Line Management * Experience of working within management teams Skills, Knowledge, Abilities Essential criteria * Computer literate and knowledge of HR information systems (including ESR) Desirable criteria * Highly developed mediation skills

Job OverviewThis is a varied and challenging but most of all a hugely rewarding role. Reporting to the Service Director – People and Culture you will be an experienced strategic People Manager who can partner with the organisation to deliver high quality strategic and operational workforce support to ensure best practice people management within your areas of responsibility and across the wider People and Culture function.Divisional Heads of People Partnering will also be the designated lead on various Trust-wide workforce initiatives, projects and programmes, with responsibility for development and implementation. You will be an inclusive and engaging leader with drive and vision to support us in our mission to ensure we are providing a service which is fit for purpose now and also fit for the future.The post holder will lead within a dedicated Business area on the delivery of an effective and proactive People Partnering function to ensure the provision of a cohesive, standardised service that delivers consistently high standards of advice, investigations, outcomes and support to the managers and staff within the Trust, in line with a SCARF approach. Working in close collaboration with the wider People team to ensure delivery of a professional and high-quality ER service to the Trust, Divisions and departments and ensuring we close the loop with our Organisational Learning from cases.Main duties of the jobSupporting the introduction of a Group way of working, embedding engagement, improving employee experience and retention are amongst our top priorities and we are looking for a progressive and creative people expert who champions people above process, displays compassionate and inclusive leadership and is able to develop excellent relationships with key stakeholders.At the same time you must ensure you maintain effective governance processes mitigating risk, and ensuring the team you lead work and deliver with colleagues in a collaborative way.You will ensure the effectiveness of portfolio facing transactional, operational and strategic business partnering, always ensuring a prioritised, fair, consistent and timely approach to all associated work and projects. Working closely with Leadership, Culture and Organisational Development colleagues to ensure the delivery of portfolio specific people plans and solutions to issues evolving and presenting you will be part of continued journey of embedding a across the Trust. Providing senior level specialist and employment law advice to senior managers and clinicians in the organisation.With experience of workforce planning, organisational change; use of data and evidence based practice, together with a strong commitment to listening and involving employees in decision making and shaping plans you will have experience of all aspects of the employee life cycle.Working for our organisationCNWL expects all staff to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friend’s family and carers and also other staff members.We expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others betterWe expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.Detailed Job Description And Main ResponsibilitiesResponsibilities in the role: * Developing a workforce strategy for the Division that is in line with the wider Trust workforce strategy and supports the delivery of organisational objectives * driving talent management and succession planning to make sure your teams have the right people available now and, in the future, to continually improve their performance * making sure other areas of People and Culture contribute to achieving your Division’s objectives and ensuring that there is effective communication between HR teams and the management team exchanging information as appropriate. * Promoting and helping to build an inclusive working environment * Identifying ways to continually improve the capability of the area you support by reviewing data, investigating trends and using your insight and experience * Leading people projects or being part of a project team delivering your local or the wider organisational workforce strategy * Providing tactical and pragmatic employment advice to Directors and senior managers and helping to find solutions to problems which work for everyone – staying mindful of Trust values and relevant employment law. * Being an escalation point for high risk matters in respect of workforce issues.      The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.Person specificationEducation And QualificationsEssential criteria * Educated to Masters degree level or equivalent * MCIPD      Desirable criteria * Professional management qualification * FCIPD      Previous ExperienceEssential criteria * Successful track record of working as a HR Business Partner and delivering to agreed targets * Significant experience of providing operational generalist HR advisory services * Experience of designing and implementing new HR policies, practices and procedures. * Experience of developing workforce strategies and plans * Experience of Line Management * Experience of working within management teams      Skills, Knowledge, AbilitiesEssential criteria * Computer literate and knowledge of HR information systems (including ESR)      Desirable criteria * Highly developed mediation skills

Head of People Partnering- Goodall Division - Central and North West London NHS Foundation Trust

&lt;strong&gt;Job Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This is a varied and challenging but most of all a hugely rewarding role. Reporting to the Service Director – People and Culture you will be an experienced strategic People Manager who can partner with the organisation to deliver high quality strategic and operational workforce support to ensure best practice people management within your areas of responsibility and across the wider People and Culture function.&lt;br&gt;&lt;br&gt;Divisional Heads of People Partnering will also be the designated lead on various Trust-wide workforce initiatives, projects and programmes, with responsibility for development and implementation. You will be an inclusive and engaging leader with drive and vision to support us in our mission to ensure we are providing a service which is fit for purpose now and also fit for the future.&lt;br&gt;&lt;br&gt;The post holder will lead within a dedicated Business area on the delivery of an effective and proactive People Partnering function to ensure the provision of a cohesive, standardised service that delivers consistently high standards of advice, investigations, outcomes and support to the managers and staff within the Trust, in line with a SCARF approach. Working in close collaboration with the wider People team to ensure delivery of a professional and high-quality ER service to the Trust, Divisions and departments and ensuring we close the loop with our Organisational Learning from cases.&lt;br&gt;&lt;br&gt;Main duties of the job&lt;br&gt;&lt;br&gt;Supporting the introduction of a Group way of working, embedding engagement, improving employee experience and retention are amongst our top priorities and we are looking for a progressive and creative people expert who champions people above process, displays compassionate and inclusive leadership and is able to develop excellent relationships with key stakeholders.&lt;br&gt;&lt;br&gt;At the same time you must ensure you maintain effective governance processes mitigating risk, and ensuring the team you lead work and deliver with colleagues in a collaborative way.&lt;br&gt;&lt;br&gt;You will ensure the effectiveness of portfolio facing transactional, operational and strategic business partnering, always ensuring a prioritised, fair, consistent and timely approach to all associated work and projects. Working closely with Leadership, Culture and Organisational Development colleagues to ensure the delivery of portfolio specific people plans and solutions to issues evolving and presenting you will be part of continued journey of embedding a across the Trust. Providing senior level specialist and employment law advice to senior managers and clinicians in the organisation.&lt;br&gt;&lt;br&gt;With experience of workforce planning, organisational change; use of data and evidence based practice, together with a strong commitment to listening and involving employees in decision making and shaping plans you will have experience of all aspects of the employee life cycle.&lt;br&gt;&lt;br&gt;Working for our organisation&lt;br&gt;&lt;br&gt;CNWL expects all staff to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friend’s family and carers and also other staff members.&lt;br&gt;&lt;br&gt;We expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better&lt;br&gt;&lt;br&gt;We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.&lt;br&gt;&lt;br&gt;We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.&lt;br&gt;&lt;br&gt;We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.&lt;br&gt;&lt;br&gt;We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.&lt;br&gt;&lt;br&gt;We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. See attached Staff Reward and Wellbeing Handbook detailing our benefits, discounts and wellbeing initiatives for staff.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Detailed Job Description And Main Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Responsibilities in the role:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Developing a workforce strategy for the Division that is in line with the wider Trust workforce strategy and supports the delivery of organisational objectives&lt;/li&gt;&lt;li&gt;driving talent management and succession planning to make sure your teams have the right people available now and, in the future, to continually improve their performance&lt;/li&gt;&lt;li&gt;making sure other areas of People and Culture contribute to achieving your Division’s objectives and ensuring that there is effective communication between HR teams and the management team exchanging information as appropriate.&lt;/li&gt;&lt;li&gt;Promoting and helping to build an inclusive working environment&lt;/li&gt;&lt;li&gt;Identifying ways to continually improve the capability of the area you support by reviewing data, investigating trends and using your insight and experience&lt;/li&gt;&lt;li&gt;Leading people projects or being part of a project team delivering your local or the wider organisational workforce strategy&lt;/li&gt;&lt;li&gt;Providing tactical and pragmatic employment advice to Directors and senior managers and helping to find solutions to problems which work for everyone – staying mindful of Trust values and relevant employment law.&lt;/li&gt;&lt;li&gt;Being an escalation point for high risk matters in respect of workforce issues.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.&lt;br&gt;&lt;br&gt;&lt;/em&gt;Person specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Education And Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Educated to Masters degree level or equivalent&lt;/li&gt;&lt;li&gt;MCIPD&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Professional management qualification&lt;/li&gt;&lt;li&gt;FCIPD&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Previous Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Successful track record of working as a HR Business Partner and delivering to agreed targets&lt;/li&gt;&lt;li&gt;Significant experience of providing operational generalist HR advisory services&lt;/li&gt;&lt;li&gt;Experience of designing and implementing new HR policies, practices and procedures.&lt;/li&gt;&lt;li&gt;Experience of developing workforce strategies and plans&lt;/li&gt;&lt;li&gt;Experience of Line Management&lt;/li&gt;&lt;li&gt;Experience of working within management teams&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Skills, Knowledge, Abilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Computer literate and knowledge of HR information systems (including ESR)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Highly developed mediation skills&lt;/li&gt;&lt;/ul&gt;

Head of People Partnering- Goodall Division

You must have GCSEs, NVQ Level 2 & 3 in Administration, ECDL, and strong Microsoft Office skills. Experience in health admin, teamwork, and excellent communication are essential.

You will provide administrative support, manage appointments, handle correspondence, maintain patient records, assist with meetings, and ensure data accuracy while adhering to policies.

Job Overview Central & North West London NHS Foundation Trust is a Top Employer Award Winner & works in partnership to provide responsive & dependable primary care, mental health, intellectual disability & substance misuse services to the diverse & culturally rich communities we serve. In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative & enthusiastic Healthcare Administrator (1 full time or 2 part time/job share) to join our forward thinking, friendly & expanding Admin team at HMP Downview. By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health & well-being. Our healthcare services work to a 7 day week working model, to ensure our patient's healthcare is managed & maintained to the highest of standards at all times. Main duties of the job * To provide efficient and effective administrative support to the Healthcare team comprising primary care, mental health and substance misuse. * The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating within broad guidelines. These require administrative and IT skills * The post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings. Working for our organisation Central and North West London NHS Foundation Trust offers its staff ongoing career progression through: * * Monthly supervision * * Annual personal development plans/appraisals * * Access to exciting internal and external training opportunities. Excellent progression through various career pathway opportunities such as but not limited to: * * Preceptorship Programme * * Support and guidance with Revalidation * * Hidden Gem and annual award ceremonies Excellent staff benefits, our benefit packages are amongst the best in London and include: * * Health and wellbeing services * * Season ticket loans * * Cycle to work scheme * * Relocation package The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching. All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff. Detailed Job Description And Main Responsibilities Administration and Communication: * To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures. * To prepare and distribute documents, mainly created using Microsoft office software (letters, memos, reports, discharge summaries, etc) ensuring that all policies and procedures are adhered to. * To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team. * Deal with outgoing and incoming correspondence, ensuring that incoming correspondence is distributed as quickly as possible. * To support administration team leader and the healthcare teams with co-ordination of meetings, note taking and minute taking. * To assist with the local induction of new employees to the team. * Liaise with the IT and Facilities departments, as required, to ensure routine maintenance of equipment and treatment areas is kept up to date and to ensure that office supplies are available. * Organise requests for medical investigations (blood tests, X-rays etc) and ensure that results are available when required. * To understand health and safety regulations and assist in maintaining a safe environment for clients and visitors to the department in accordance with fire, health and safety procedures. Medical Records: * Data entry will mainly be using, but not limited to, Systmone, Nebula and Excel. * To ensure diligent and accurate processing of patient records and appointments. This will include making sure that NHS numbers, addresses are correct. Data input maybe required regarding clinical activities. * To ensure that all relevant paperwork is scanned and filed correctly in patient records and in accordance with Trust policies. * To maintain and update information on the clinical database including the processing of referrals, GP registrations, patient subject access requests (SARs), e-referral processes. * To develop an understanding of smartcard usage with the NHS spine, GP2GP activities and integrate these into daily activities * To develop an awareness and understanding of the ordering systems such as oracle (SBS) for the ordering of medical and office supplies including invoicing and to integrate this into daily activities. Performance Management: * To collect and input statistical information using spreadsheets, a database or dedicated patient information system. * To check and ensure that data is accurately recorded for such purposes as hospital appointments, invoices and screening results. * To assist with collation of monthly performance data and production of reports for internal and external distribution. * Review reports sent by the performance team or managers, and engage positively in team meetings and supervision sessions as required by the Data Control Manager. Person specification Education And Qualifications Essential criteria * Educated to GCSE level or higher (grade C or above). * NVQ Level 2 Administration (or equivalent) Desirable criteria * European Computer Driving Licence * RSA in shorthand/typing * NVQ Level 3 Administration Skills & Knowledge Essential criteria * A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel and Powerpoint * Ability to work in a flexible and organised manner, to prioritise and work to deadlines * Ability to communicate effectively in English in writing * Confidence to work on own initiative and to consult as needed * Must be numerate and able to provide statistical data clearly and accurately * Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, statistics. * Ability to work positively in a team * Ability to work under pressure. * Ability to maintain confidentiality appropriately and understand the issues involved. * Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person * Able to build constructive relationships with warmth and empathy, using good communication skills. Desirable criteria * Knowledge of Client Administration Systems * Knowledge and understanding of medical terminology Previous Experience Essential criteria * Experience of dealing with members of the public both face to face and on the phone * Experience of working in health or health related environment Desirable criteria * Experience of working with databases * Substantial experience in administration * Work within multidisciplinary teams. Other Essential criteria * The post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job. * Ability to promote anti-discriminatory and anti-racist practices..

Job OverviewCentral & North West London NHS Foundation Trust is a Top Employer Award Winner & works in partnership to provide responsive & dependable primary care, mental health, intellectual disability & substance misuse services to the diverse & culturally rich communities we serve.In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative & enthusiastic Healthcare Administrator (1 full time or 2 part time/job share) to join our forward thinking, friendly & expanding Admin team at HMP Downview. By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health & well-being. Our healthcare services work to a 7 day week working model, to ensure our patient's healthcare is managed & maintained to the highest of standards at all times.Main duties of the job * To provide efficient and effective administrative support to the Healthcare team comprising primary care, mental health and substance misuse. * The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating within broad guidelines. These require administrative and IT skills * The post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard      The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.Working for our organisationCentral and North West London NHS Foundation Trust offers its staff ongoing career progression through: *  * Monthly supervision *  * Annual personal development plans/appraisals *  * Access to exciting internal and external training opportunities.      Excellent progression through various career pathway opportunities such as but not limited to: *  * Preceptorship Programme *  * Support and guidance with Revalidation *  * Hidden Gem and annual award ceremonies      Excellent staff benefits, our benefit packages are amongst the best in London and include: *  * Health and wellbeing services *  * Season ticket loans *  * Cycle to work scheme *  * Relocation package      The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.Detailed Job Description And Main ResponsibilitiesAdministration and Communication: * To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures. * To prepare and distribute documents, mainly created using Microsoft office software (letters, memos, reports, discharge summaries, etc) ensuring that all policies and procedures are adhered to. * To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team. * Deal with outgoing and incoming correspondence, ensuring that incoming correspondence is distributed as quickly as possible. * To support administration team leader and the healthcare teams with co-ordination of meetings, note taking and minute taking. * To assist with the local induction of new employees to the team. * Liaise with the IT and Facilities departments, as required, to ensure routine maintenance of equipment and treatment areas is kept up to date and to ensure that office supplies are available. * Organise requests for medical investigations (blood tests, X-rays etc) and ensure that results are available when required. * To understand health and safety regulations and assist in maintaining a safe environment for clients and visitors to the department in accordance with fire, health and safety procedures.      Medical Records: * Data entry will mainly be using, but not limited to, Systmone, Nebula and Excel. * To ensure diligent and accurate processing of patient records and appointments. This will include making sure that NHS numbers, addresses are correct. Data input maybe required regarding clinical activities. * To ensure that all relevant paperwork is scanned and filed correctly in patient records and in accordance with Trust policies. * To maintain and update information on the clinical database including the processing of referrals, GP registrations, patient subject access requests (SARs), e-referral processes. * To develop an understanding of smartcard usage with the NHS spine, GP2GP activities and integrate these into daily activities * To develop an awareness and understanding of the ordering systems such as oracle (SBS) for the ordering of medical and office supplies including invoicing and to integrate this into daily activities.      Performance Management: * To collect and input statistical information using spreadsheets, a database or dedicated patient information system. * To check and ensure that data is accurately recorded for such purposes as hospital appointments, invoices and screening results. * To assist with collation of monthly performance data and production of reports for internal and external distribution. * Review reports sent by the performance team or managers, and engage positively in team meetings and supervision sessions as required by the Data Control Manager.      Person specificationEducation And QualificationsEssential criteria * Educated to GCSE level or higher (grade C or above). * NVQ Level 2 Administration (or equivalent)      Desirable criteria * European Computer Driving Licence * RSA in shorthand/typing * NVQ Level 3 Administration      Skills & KnowledgeEssential criteria * A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel and Powerpoint * Ability to work in a flexible and organised manner, to prioritise and work to deadlines * Ability to communicate effectively in English in writing * Confidence to work on own initiative and to consult as needed * Must be numerate and able to provide statistical data clearly and accurately * Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, statistics. * Ability to work positively in a team * Ability to work under pressure. * Ability to maintain confidentiality appropriately and understand the issues involved. * Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person * Able to build constructive relationships with warmth and empathy, using good communication skills.      Desirable criteria * Knowledge of Client Administration Systems * Knowledge and understanding of medical terminology      Previous ExperienceEssential criteria * Experience of dealing with members of the public both face to face and on the phone * Experience of working in health or health related environment      Desirable criteria * Experience of working with databases * Substantial experience in administration * Work within multidisciplinary teams.      OtherEssential criteria * The post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job. * Ability to promote anti-discriminatory and anti-racist practices..

Healthcare Administrator – HMP Downview - Central and North West London NHS Foundation Trust

&lt;strong&gt;Job Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Central &amp;amp; North West London NHS Foundation Trust is a Top Employer Award Winner &amp;amp; works in partnership to provide responsive &amp;amp; dependable primary care, mental health, intellectual disability &amp;amp; substance misuse services to the diverse &amp;amp; culturally rich communities we serve.&lt;br&gt;&lt;br&gt;In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative &amp;amp; enthusiastic &lt;strong&gt;Healthcare Administrator (&lt;em&gt;1 full time or 2 part time/job share&lt;/em&gt;) &lt;/strong&gt;to join our forward thinking, friendly &amp;amp; expanding Admin team at &lt;strong&gt;HMP Downview&lt;/strong&gt;. By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health &amp;amp; well-being. Our healthcare services work to a 7 day week working model, to ensure our patient's healthcare is managed &amp;amp; maintained to the highest of standards at all times.&lt;br&gt;&lt;br&gt;Main duties of the job&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;To provide efficient and effective administrative support to the Healthcare team comprising primary care, mental health and substance misuse. &lt;/li&gt;&lt;li&gt;The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating within broad guidelines. These require administrative and IT skills&lt;/li&gt;&lt;li&gt;The post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.&lt;br&gt;&lt;br&gt;Working for our organisation&lt;br&gt;&lt;br&gt;Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;&lt;/li&gt;&lt;li&gt; Monthly supervision&lt;/li&gt;&lt;li&gt;&lt;/li&gt;&lt;li&gt; Annual personal development plans/appraisals&lt;/li&gt;&lt;li&gt;&lt;/li&gt;&lt;li&gt; Access to exciting internal and external training opportunities.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Excellent progression through various career pathway opportunities such as but not limited to:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;&lt;/li&gt;&lt;li&gt; Preceptorship Programme&lt;/li&gt;&lt;li&gt;&lt;/li&gt;&lt;li&gt; Support and guidance with Revalidation&lt;/li&gt;&lt;li&gt;&lt;/li&gt;&lt;li&gt; Hidden Gem and annual award ceremonies&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Excellent staff benefits, our benefit packages are amongst the best in London and include:&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;&lt;/li&gt;&lt;li&gt; Health and wellbeing services&lt;/li&gt;&lt;li&gt;&lt;/li&gt;&lt;li&gt; Season ticket loans&lt;/li&gt;&lt;li&gt;&lt;/li&gt;&lt;li&gt; Cycle to work scheme&lt;/li&gt;&lt;li&gt;&lt;/li&gt;&lt;li&gt; Relocation package&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.&lt;br&gt;&lt;br&gt;&lt;strong&gt;All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Detailed Job Description And Main Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;&lt;em&gt;Administration and Communication:&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures.&lt;/li&gt;&lt;li&gt;To prepare and distribute documents, mainly created using Microsoft office software (letters, memos, reports, discharge summaries, etc) ensuring that all policies and procedures are adhered to. &lt;/li&gt;&lt;li&gt;To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team.&lt;/li&gt;&lt;li&gt;Deal with outgoing and incoming correspondence, ensuring that incoming correspondence is distributed as quickly as possible.&lt;/li&gt;&lt;li&gt;To support administration team leader and the healthcare teams with co-ordination of meetings, note taking and minute taking.&lt;/li&gt;&lt;li&gt;To assist with the local induction of new employees to the team.&lt;/li&gt;&lt;li&gt;Liaise with the IT and Facilities departments, as required, to ensure routine maintenance of equipment and treatment areas is kept up to date and to ensure that office supplies are available.&lt;/li&gt;&lt;li&gt;Organise requests for medical investigations (blood tests, X-rays etc) and ensure that results are available when required.&lt;/li&gt;&lt;li&gt;To understand health and safety regulations and assist in maintaining a safe environment for clients and visitors to the department in accordance with fire, health and safety procedures.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;em&gt;Medical Records:&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Data entry will mainly be using, but not limited to, Systmone, Nebula and Excel.&lt;/li&gt;&lt;li&gt;To ensure diligent and accurate processing of patient records and appointments. This will include making sure that NHS numbers, addresses are correct. Data input maybe required regarding clinical activities.&lt;/li&gt;&lt;li&gt;To ensure that all relevant paperwork is scanned and filed correctly in patient records and in accordance with Trust policies.&lt;/li&gt;&lt;li&gt;To maintain and update information on the clinical database including the processing of referrals, GP registrations, patient subject access requests (SARs), e-referral processes.&lt;/li&gt;&lt;li&gt;To develop an understanding of smartcard usage with the NHS spine, GP2GP activities and integrate these into daily activities&lt;/li&gt;&lt;li&gt;To develop an awareness and understanding of the ordering systems such as oracle (SBS) for the ordering of medical and office supplies including invoicing and to integrate this into daily activities.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;&lt;em&gt;Performance Management:&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; To collect and input statistical information using spreadsheets, a database or dedicated patient information system.&lt;/li&gt;&lt;li&gt;To check and ensure that data is accurately recorded for such purposes as hospital appointments, invoices and screening results.&lt;/li&gt;&lt;li&gt;To assist with collation of monthly performance data and production of reports for internal and external distribution.&lt;/li&gt;&lt;li&gt;Review reports sent by the performance team or managers, and engage positively in team meetings and supervision sessions as required by the Data Control Manager.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Person specification&lt;br&gt;&lt;br&gt;&lt;strong&gt;Education And Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Educated to GCSE level or higher (grade C or above).&lt;/li&gt;&lt;li&gt;NVQ Level 2 Administration (or equivalent)&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;European Computer Driving Licence&lt;/li&gt;&lt;li&gt;RSA in shorthand/typing&lt;/li&gt;&lt;li&gt;NVQ Level 3 Administration&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Skills &amp;amp; Knowledge&lt;br&gt;&lt;br&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;A comprehensive working knowledge of the use of Microsoft Office software – Word, Excel and Powerpoint&lt;/li&gt;&lt;li&gt;Ability to work in a flexible and organised manner, to prioritise and work to deadlines&lt;/li&gt;&lt;li&gt;Ability to communicate effectively in English in writing&lt;/li&gt;&lt;li&gt;Confidence to work on own initiative and to consult as needed&lt;/li&gt;&lt;li&gt;Must be numerate and able to provide statistical data clearly and accurately&lt;/li&gt;&lt;li&gt;Demonstrate effective organisational ability over a wide range of tasks: e.g. filing, diary management, record keeping, statistics.&lt;/li&gt;&lt;li&gt;Ability to work positively in a team&lt;/li&gt;&lt;li&gt;Ability to work under pressure.&lt;/li&gt;&lt;li&gt;Ability to maintain confidentiality appropriately and understand the issues involved.&lt;/li&gt;&lt;li&gt;Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person&lt;/li&gt;&lt;li&gt;Able to build constructive relationships with warmth and empathy, using good communication skills.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Knowledge of Client Administration Systems&lt;/li&gt;&lt;li&gt;Knowledge and understanding of medical terminology&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Previous Experience&lt;br&gt;&lt;br&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Experience of dealing with members of the public both face to face and on the phone&lt;/li&gt;&lt;li&gt;Experience of working in health or health related environment&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Desirable criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Experience of working with databases&lt;/li&gt;&lt;li&gt;Substantial experience in administration&lt;/li&gt;&lt;li&gt;Work within multidisciplinary teams.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Other&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Essential criteria&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;The post holder must have the ability to understand and implement the equal opportunities policy at a level appropriate to the job.&lt;/li&gt;&lt;li&gt;Ability to promote anti-discriminatory and anti-racist practices..&lt;/li&gt;&lt;/ul&gt;

Healthcare Administrator – HMP Downview

You need strong administrative and IT skills, ability to work independently, initiative, and the capability to maintain high standards while supporting the healthcare team.

You will provide administrative support, manage appointments, handle correspondence, maintain records, assist with meetings, and ensure data accuracy and compliance within healthcare settings.

Central & North West London NHS Foundation Trust is a Top Employer Award Winner & works in partnership to provide responsive & dependable primary care, mental health, intellectual disability & substance misuse services to the diverse & culturally rich communities we serve.
 
In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative & enthusiastic Healthcare Administrator ( 1 full time or 2 part time/job share ) to join our forward thinking, friendly & expanding Admin team at HMP Downview . By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health & well-being. Our healthcare services work to a 7 day week working model, to ensure our patient's healthcare is managed & maintained to the highest of standards at all times.
 
To provide efficient and effective administrative support to the Healthcare team comprising primary care, mental health and substance misuse.
 
The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating within broad guidelines. These require administrative and IT skills
 
The post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard
 
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
 
Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:
 
<ul>
<li>Monthly supervision</li>
<li>Annual personal development plans/appraisals</li>
<li>Access to exciting internal and external training opportunities.</li>
</ul>
Excellent progression through various career pathway opportunities such as but not limited to:
 
<ul>
<li>Preceptorship Programme</li>
<li>Support and guidance with Revalidation</li>
<li>Hidden Gem and annual award ceremonies</li>
</ul>
Excellent staff benefits, our benefit packages are amongst the best in London and include:
 
<ul>
<li>Health and wellbeing services</li>
<li>Season ticket loans</li>
<li>Cycle to work scheme</li>
<li>Relocation package</li>
</ul>
The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.
 
All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.
 
Administration and Communication: 
To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures.
 To prepare and distribute documents, mainly created using Microsoft office software (letters, memos, reports, discharge summaries, etc) ensuring that all policies and procedures are adhered to.
 To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team.
 Deal with outgoing and incoming correspondence, ensuring that incoming correspondence is distributed as quickly as possible.
 To support administration team leader and the healthcare teams with co-ordination of meetings, note taking and minute taking.
 To assist with the local induction of new employees to the team.
 Liaise with the IT and Facilities departments, as required, to ensure routine maintenance of equipment and treatment areas is kept up to date and to ensure that office supplies are available.
 Organise requests for medical investigations (blood tests, X-rays etc) and ensure that results are available when required.
 To understand health and safety regulations and assist in maintaining a safe environment for clients and visitors to the department in accordance with fire, health and safety procedures.
 
Medical Records: 
Data entry will mainly be using, but not limited to, Systmone, Nebula and Excel.
 To ensure diligent and accurate processing of patient records and appointments. This will include making sure that NHS numbers, addresses are correct. Data input maybe required regarding clinical activities.
 To ensure that all relevant paperwork is scanned and filed correctly in patient records and in accordance with Trust policies.
 To maintain and update information on the clinical database including the processing of referrals, GP registrations, patient subject access requests (SARs), e-referral processes.
 To develop an understanding of smartcard usage with the NHS spine, GP2GP activities and integrate these into daily activities
 To develop an awareness and understanding of the ordering systems such as oracle (SBS) for the ordering of medical and office supplies including invoicing and to integrate this into daily activities.
 
Performance Management: 
To collect and input statistical information using spreadsheets, a database or dedicated patient information system.
 To check and ensure that data is accurately recorded for such purposes as hospital appointments, invoices and screening results.
 To assist with collation of monthly performance data and production of reports for internal and external distribution.
 Review reports sent by the performance team or managers, and engage positively in team meetings and supervision sessions as required by the Data Control Manager.

Central & North West London NHS Foundation Trust is a Top Employer Award Winner & works in partnership to provide responsive & dependable primary care, mental health, intellectual disability & substance misuse services to the diverse & culturally rich communities we serve.

In our quest to deliver patient-focused quality care we are looking to recruit a highly motivated, innovative & enthusiastic Healthcare Administrator ( 1 full time or 2 part time/job share ) to join our forward thinking, friendly & expanding Admin team at HMP Downview . By joining our Prisons Health Care Team, you will not only look after the healthcare needs of our patients residing in secure environments, but who also have the opportunity to have a real impact on promoting health & well-being. Our healthcare services work to a 7 day week working model, to ensure our patient's healthcare is managed & maintained to the highest of standards at all times.

To provide efficient and effective administrative support to the Healthcare team comprising primary care, mental health and substance misuse.

The post holder will be expected to cover a range of administration tasks, which require the exercise of initiative operating within broad guidelines. These require administrative and IT skills

The post-holder will be expected to work without immediate supervision and to ensure that all duties are carried out to a high standard

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Central and North West London NHS Foundation Trust offers its staff ongoing career progression through:


Monthly supervision
Annual personal development plans/appraisals
Access to exciting internal and external training opportunities.

Excellent progression through various career pathway opportunities such as but not limited to:


Preceptorship Programme
Support and guidance with Revalidation
Hidden Gem and annual award ceremonies

Excellent staff benefits, our benefit packages are amongst the best in London and include:


Health and wellbeing services
Season ticket loans
Cycle to work scheme
Relocation package

The trust also values its staff and you are entitled to become a member of MyTrustBenefits. MyTrustBenefits is an online portal for all CNWL staff, as well as their family and friends. It offers over 1400 discounts at hundreds of retailers nationwide. Save money on your weekly food shops, toiletries, cosmetics, cinema, meals out, holidays, travel and entertainment. You can also access free online courses on a variety of topics, professional and personal, ranging from business management, languages, law and teaching.

All of our sites in Surrey offer free use of the onsite leisure facilities and free parking for staff.

Administration and Communication:
To book internal and external appointments for patients, change and update appointments in line with performance monitoring targets and service policies and procedures.
To prepare and distribute documents, mainly created using Microsoft office software (letters, memos, reports, discharge summaries, etc) ensuring that all policies and procedures are adhered to.
To provide a telephone reception service and deal with telephone calls, correspondence and other internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and to refer queries as appropriate to relevant members of the clinical team.
Deal with outgoing and incoming correspondence, ensuring that incoming correspondence is distributed as quickly as possible.
To support administration team leader and the healthcare teams with co-ordination of meetings, note taking and minute taking.
To assist with the local induction of new employees to the team.
Liaise with the IT and Facilities departments, as required, to ensure routine maintenance of equipment and treatment areas is kept up to date and to ensure that office supplies are available.
Organise requests for medical investigations (blood tests, X-rays etc) and ensure that results are available when required.
To understand health and safety regulations and assist in maintaining a safe environment for clients and visitors to the department in accordance with fire, health and safety procedures.

Medical Records:
Data entry will mainly be using, but not limited to, Systmone, Nebula and Excel.
To ensure diligent and accurate processing of patient records and appointments. This will include making sure that NHS numbers, addresses are correct. Data input maybe required regarding clinical activities.
To ensure that all relevant paperwork is scanned and filed correctly in patient records and in accordance with Trust policies.
To maintain and update information on the clinical database including the processing of referrals, GP registrations, patient subject access requests (SARs), e-referral processes.
To develop an understanding of smartcard usage with the NHS spine, GP2GP activities and integrate these into daily activities
To develop an awareness and understanding of the ordering systems such as oracle (SBS) for the ordering of medical and office supplies including invoicing and to integrate this into daily activities.

Performance Management:
To collect and input statistical information using spreadsheets, a database or dedicated patient information system.
To check and ensure that data is accurately recorded for such purposes as hospital appointments, invoices and screening results.
To assist with collation of monthly performance data and production of reports for internal and external distribution.
Review reports sent by the performance team or managers, and engage positively in team meetings and supervision sessions as required by the Data Control Manager.

You need NVQ Level 3 in Business Administration, administrative experience in health/social care, strong organizational and communication skills, IT proficiency, and knowledge of confidentiality and safety regulations.

You will manage documents, schedules, and communications, support the team with administrative tasks, maintain records, ensure confidentiality, and assist with audits and training.

Westminster

CNWL is looking to recruit a band 4 team administrator for the Westminster Older Adults and Health Ageing Community Mental Health Team. This is a dynamic service offering mental health support to older adults in Westminster who suffer from functional disorders and dementia.
 
The team believes in making a real difference to the lives of older adults by providing a service that is non-hierarchical, multi-functional and multi-disciplinary, drawing on the expertise of all team members to deliver person-centred assessment, care and support. We work continuously to instil a caring and compassionate culture. We have created a cohesive and proactive team of professionals who are empowered to work together to deliver the best care for our service users and carers.
 
It is a multi-disciplinary team that consists of medical staff, nursing, occupational therapists, care managers, social workers, assistant and clinical psychologists, administrators and support workers.
 
The post holder will be responsible for providing a full range of administrative support to the team. This will range from managing general correspondence to data inputting of clinical activity on Trust and local authority databases. The post-holder will be expected to work without immediate supervision in order to enable the team to carry out a range of clinical activity as quickly and effectively as is required.
 
The post holder will work closely with other administrative staff, sharing work where necessary and providing cover for break and leave purposes.
 
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
 
Values: 
The post holder will adhere to the trust values: 
Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.
 
Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.
 
Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.
 
Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.
 
MAIN DUTIES AND RESPONSIBILITIES
 
1. Secretarial
 
1.1 To prepare and distribute documents for approval as directed, ensuring that all policies and procedures are adhered to.
 
1.2 To keep timetables and diaries for medical and other members of the team as required.
 
1.3 To carry out a range of administrative tasks (incoming and outgoing post, faxes, photocopying, taking messages etc) and to be able to provide cover for other, administrative team members as and when required.
 
2. Administrative
 
2.1 To deal with telephone calls, correspondence and direct contacts with clients and internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and referring complex matters to relevant senior members of staff.
 
2.2 To attend the team meetings as required and to be an active participant in the monthly administrative team meeting.
 
2.3 To act as secretary at meetings, taking and distributing minutes as appropriate, and to act as chair of the administrative team meeting on a rota basis with colleagues.
 
2.4 To ensure that administrative systems within the team are operationally effective, advising the Office Administrator of any issues or concerns.
 
2.5 To report all request for repairs through the Office Manager.
 
2.6 To have an understanding of health and safety regulation and assist in maintaining a safe environment for clients and visitors to the department in accordance with fire, health and safety procedures.
 
2.7 Handling and processing the cash float according to the organisation’s procedures.
 
3. Data Administration
 
3.1 To input and retrieve service user details and statistical data into the relevant Trust and local authority service user information systems.
 
3.2 To work with administrative colleagues to set up and maintain effective filing systems for the team and to record the movement of any paper-based service user or team records according to Trust and local authority policy and procedures.
 
3.3 To assist the team to carry out any audits of team records and ensure that records are archived as and when appropriate.
 
3.4 To ensure that the confidentiality of service user related information is
 
maintained through careful and secure systems of work, and with an awareness of the Data Protection Act.
 
4. Communication
 
4.1 Team staff - to liaise effectively and maintain positive working relationships with administrative and clinical staff within the team and respond promptly to ad hoc enquiries and requests from team members.
 
4.2 Service users, carers and relatives – to provide non-clinical advice and
 
information, acting as a Patient Advice and Liaison Officer.
 
4.3 Visitors/Public – to provide non-clinical advice and information.
 
4.4 Health and Social Services staff – to receive and provide information relating to patients, closed cases and new referrals.
 
4.5 General Practitioners and other referrers – to receive and provide information relating to patients and the service.
 
4.6 Outside agencies – social services, voluntary organisations – to receive and provide information relating to patients and the service.
 
OTHER DUTIES
 
5. Management of Resources
 
5.1 To supervise the work of temporary and permanent administrative staff as and when appropriate.
 
6. Training
 
6.1 To participate in local induction of new employees to the team.
 
6.2 To participate in the Trust’s supervision and appraisal programme.
 
6.3 To undertake any necessary training that is required to fulfil the objectives of the post and enhance personal knowledge and development

CNWL is looking to recruit a band 4 team administrator for the Westminster Older Adults and Health Ageing Community Mental Health Team. This is a dynamic service offering mental health support to older adults in Westminster who suffer from functional disorders and dementia.

The team believes in making a real difference to the lives of older adults by providing a service that is non-hierarchical, multi-functional and multi-disciplinary, drawing on the expertise of all team members to deliver person-centred assessment, care and support. We work continuously to instil a caring and compassionate culture. We have created a cohesive and proactive team of professionals who are empowered to work together to deliver the best care for our service users and carers.

It is a multi-disciplinary team that consists of medical staff, nursing, occupational therapists, care managers, social workers, assistant and clinical psychologists, administrators and support workers.

The post holder will be responsible for providing a full range of administrative support to the team. This will range from managing general correspondence to data inputting of clinical activity on Trust and local authority databases. The post-holder will be expected to work without immediate supervision in order to enable the team to carry out a range of clinical activity as quickly and effectively as is required.

The post holder will work closely with other administrative staff, sharing work where necessary and providing cover for break and leave purposes.

The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.

Values:
The post holder will adhere to the trust values:
Compassion: Our staff will be led by compassion and embody the values of care outlined in our Staff Charter.

Respect: We will respect and value the diversity of our patients, service users and staff, to create a respectful and inclusive environment, which recognises the uniqueness of each individual.

Empowerment: We will involve, inform and empower our patients, service users, carers and their families to take an active role in the management of their illness and adopt recovery principles. We will ensure our staff receive appropriate direction and support, to enable them to develop and grow.

Partnership: We will work closely with our many partners to ensure that our combined efforts are focused on achieving the best possible outcomes for the people we serve.

MAIN DUTIES AND RESPONSIBILITIES

1. Secretarial

1.1 To prepare and distribute documents for approval as directed, ensuring that all policies and procedures are adhered to.

1.2 To keep timetables and diaries for medical and other members of the team as required.

1.3 To carry out a range of administrative tasks (incoming and outgoing post, faxes, photocopying, taking messages etc) and to be able to provide cover for other, administrative team members as and when required.

2. Administrative

2.1 To deal with telephone calls, correspondence and direct contacts with clients and internal or external agencies in an appropriate and professional manner, using judgement and discretion where necessary and referring complex matters to relevant senior members of staff.

2.2 To attend the team meetings as required and to be an active participant in the monthly administrative team meeting.

2.3 To act as secretary at meetings, taking and distributing minutes as appropriate, and to act as chair of the administrative team meeting on a rota basis with colleagues.

2.4 To ensure that administrative systems within the team are operationally effective, advising the Office Administrator of any issues or concerns.

2.5 To report all request for repairs through the Office Manager.

2.6 To have an understanding of health and safety regulation and assist in maintaining a safe environment for clients and visitors to the department in accordance with fire, health and safety procedures.

2.7 Handling and processing the cash float according to the organisation’s procedures.

3. Data Administration

3.1 To input and retrieve service user details and statistical data into the relevant Trust and local authority service user information systems.

3.2 To work with administrative colleagues to set up and maintain effective filing systems for the team and to record the movement of any paper-based service user or team records according to Trust and local authority policy and procedures.

3.3 To assist the team to carry out any audits of team records and ensure that records are archived as and when appropriate.

3.4 To ensure that the confidentiality of service user related information is

maintained through careful and secure systems of work, and with an awareness of the Data Protection Act.

4. Communication

4.1 Team staff - to liaise effectively and maintain positive working relationships with administrative and clinical staff within the team and respond promptly to ad hoc enquiries and requests from team members.

4.2 Service users, carers and relatives – to provide non-clinical advice and

information, acting as a Patient Advice and Liaison Officer.

4.3 Visitors/Public – to provide non-clinical advice and information.

4.4 Health and Social Services staff – to receive and provide information relating to patients, closed cases and new referrals.

4.5 General Practitioners and other referrers – to receive and provide information relating to patients and the service.

4.6 Outside agencies – social services, voluntary organisations – to receive and provide information relating to patients and the service.

OTHER DUTIES

5. Management of Resources

5.1 To supervise the work of temporary and permanent administrative staff as and when appropriate.

6. Training

6.1 To participate in local induction of new employees to the team.

6.2 To participate in the Trust’s supervision and appraisal programme.

6.3 To undertake any necessary training that is required to fulfil the objectives of the post and enhance personal knowledge and development

Central and North West London NHS Foundation Trust

Mission