Large

We’re a software and payments business founded in 2018 with investment from Aquiline, a New York and London-based private equity firm. Operating across five divisions - Business Services, Events & Leisure, Membership Services, Payments, and Retail & Hospitality – we provide over 30 different software solutions that are fundamental to small and medium-sized enterprises (SMEs).
 
As a company, we’re entirely guided by our FAIR™ values – Future-Proofed, Approachable, Integrity, Responsible – and we champion and celebrate diversity, equity, and inclusion. Our sites are bursting with the enthusiasm and expertise of more than 900 ClearCoursers that serves over 20,000 customers and countless consumers across the UK and Ireland.
 
Our vision is to build a brilliant software and payments business, and our mission is to build it with the best people and products, and by integrating our software and payments platform, to deliver the best solution for our customers. We’re strongly advocating for Working Better Together™ - software gets better and more effective when it integrates with other software, and teams get stronger when we can bring brilliant people together.



Technology

ClearCourse

Industry-specific and market-leading software, payments and services for UK SMEs.

You must have client-facing experience, excellent communication skills, strong negotiation abilities, be self-motivated, and ideally have software or workforce management familiarity.

You will mitigate churn, onboard customers, build advocacy, collaborate cross-functionally, identify upsell opportunities, monitor performance metrics, and manage strategic customer relationships.

Customer Relations

Sales & Business Development

Kingston upon Hull

Job description: Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!!  The Junior Customer Success Manager at GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor and strategic partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company. About ClearCourse  ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to building brilliant software and payments solutions. We were formed in 2018 with investment from New York-based private equity firm Aquiline to build a portfolio of complementary software with our own integrated payments platform and professional service businesses.  Working better together is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions.  GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also have access to the rest of the GDS team that all work on the same floor of the Beverley based office in Hull, who are always happy to answer questions. GDS are focussed on career progression, and you could quickly move up the career ladder here and will get all the support you need to do so. We are experiencing some exciting times here at GDS, with an ever growing market share, as well as new product launches that are imminent.  Key Accountabilities: * Proactive Churn Mitigation and Risk Management: Use Leading indicators to anticipate churn risks i.e usage patterns, support tickets, customer feedback , feature usage etc., Leverage these data driven insights to develop and implement targeted retention strategies and mitigation plans to re-engage at-risk customers and prevent churn. * Onboarding and Time To Value: Act as the primary point of contact after hand off from the BDM of New Business Aquisition, partnering with implementation to ensure customers are onboarded seamlessly and begin to experience product value quickly * Customer Advocacy and Community Building: Foster a strong sense of customer advocacy by collecting customer feedback, testimonials, and case studies. Identify and nurture potential customer champions who can advocate for our product within their networks and contribute to our customer community. * Cross-Functional Collaboration and Communication: Collaborate closely with Sales, Product,and Support teams to ensure a seamless customer experience * Identify Upsell Opportunities : Identify and refer opportunities to BDM’s, to ensure that the business and BDM can attain Upsell targets. The success of this directly impacts the CSM’s - Net Revenue Retention(NRR) goal which is culmination of reducing churn, and successful upsell. * Performance Monitoring, Analysis, and Reporting: Track, and focus on key customer success metrics, including customer retention rate (CRR), NRR, customer satisfaction (CSAT), net promoter score (NPS), and customer health score. * Strategic Customer Success Management : Rank and prioritise customers and work closely with Strategic customers through having a regular cadence of business reviews, on-site meetings, and workshops to stimulate product usage and feature adoption Requirements: * Proven experience in a client-facing role * Excellent communication and interpersonal skills to build rapport with clients. * Strong negotiation and problem-solving abilities to address client needs effectively. * Self-motivated with a results-oriented mindset and a drive to achieve targets. * Familiarity with the software industry and/or experience in workforce management is a plus.  ClearCourse Employee Benefits * Life Assurance and Group Income Protection * Private medical cover with cash plan * Enhanced Company Pension * Hybrid-working model with 25 days annual leave + your birthday off * Employee wellbeing perks – including Peppy Health, Perkbox, etc... * Enhanced maternity, paternity and adoption pay * Generous training budgets and reimbursement for professional memberships If you are a driven and customer-focused professional looking for an exciting opportunity to join an innovative company within the ClearCourse family, then this is the perfect role for you. Join us as we revolutionize the software industry and contribute to the success of our clients. Apply now and take your career to new heights with GDS and ClearCourse.

Job description:Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! The Junior Customer Success Manager at GDS will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor and strategic partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company.About ClearCourse ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to building brilliant software and payments solutions. We were formed in 2018 with investment from New York-based private equity firm Aquiline to build a portfolio of complementary software with our own integrated payments platform and professional service businesses. Working better together is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions. GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also have access to the rest of the GDS team that all work on the same floor of the Beverley based office in Hull, who are always happy to answer questions. GDS are focussed on career progression, and you could quickly move up the career ladder here and will get all the support you need to do so. We are experiencing some exciting times here at GDS, with an ever growing market share, as well as new product launches that are imminent. Key Accountabilities: * Proactive Churn Mitigation and Risk Management: Use Leading indicators to anticipate churn risks i.e usage patterns, support tickets, customer feedback , feature usage etc., Leverage these data driven insights to develop and implement targeted retention strategies and mitigation plans to re-engage at-risk customers and prevent churn. * Onboarding and Time To Value: Act as the primary point of contact after hand off from the BDM of New Business Aquisition, partnering with implementation to ensure customers are onboarded seamlessly and begin to experience product value quickly * Customer Advocacy and Community Building: Foster a strong sense of customer advocacy by collecting customer feedback, testimonials, and case studies. Identify and nurture potential customer champions who can advocate for our product within their networks and contribute to our customer community. * Cross-Functional Collaboration and Communication: Collaborate closely with Sales, Product,and Support teams to ensure a seamless customer experience * Identify Upsell Opportunities : Identify and refer opportunities to BDM’s, to ensure that the business and BDM can attain Upsell targets. The success of this directly impacts the CSM’s - Net Revenue Retention(NRR) goal which is culmination of reducing churn, and successful upsell. * Performance Monitoring, Analysis, and Reporting: Track, and focus on key customer success metrics, including customer retention rate (CRR), NRR, customer satisfaction (CSAT), net promoter score (NPS), and customer health score. * Strategic Customer Success Management : Rank and prioritise customers and work closely with Strategic customers through having a regular cadence of business reviews, on-site meetings, and workshops to stimulate product usage and feature adoptionRequirements: * Proven experience in a client-facing role * Excellent communication and interpersonal skills to build rapport with clients. * Strong negotiation and problem-solving abilities to address client needs effectively. * Self-motivated with a results-oriented mindset and a drive to achieve targets. * Familiarity with the software industry and/or experience in workforce management is a plus. ClearCourse Employee Benefits * Life Assurance and Group Income Protection * Private medical cover with cash plan * Enhanced Company Pension * Hybrid-working model with 25 days annual leave + your birthday off * Employee wellbeing perks – including Peppy Health, Perkbox, etc... * Enhanced maternity, paternity and adoption pay * Generous training budgets and reimbursement for professional membershipsIf you are a driven and customer-focused professional looking for an exciting opportunity to join an innovative company within the ClearCourse family, then this is the perfect role for you. Join us as we revolutionize the software industry and contribute to the success of our clients. Apply now and take your career to new heights with GDS and ClearCourse.

Junior Customer Success Manager - ClearCourse

Job description:&lt;br&gt;&lt;br&gt;&lt;p&gt;&lt;strong&gt;Join GDS, a Dynamic and Innovative Team Fuelled by ClearCourse!! &lt;/strong&gt;&lt;/p&gt;&lt;p&gt;The Junior Customer Success Manager at GDS &lt;strong&gt;will be responsible for maximizing customer lifetime value by driving product adoption, ensuring customer satisfaction, and proactively mitigating churn. You will act as a trusted advisor and strategic partner, understanding their business objectives, challenges, and success metrics, and demonstrating how our solution delivers value. This role is crucial for reducing churn, maximising customer lifetime value, and driving sustainable growth for the company.&lt;/strong&gt;&lt;/p&gt;&lt;p&gt;&lt;strong&gt;About ClearCourse&lt;/strong&gt; &lt;/p&gt;&lt;p&gt;ClearCourse Group is a rapidly growing collaborative of disruptive technology innovators dedicated to building brilliant software and payments solutions. We were formed in 2018 with investment from New York-based private equity firm Aquiline to build a portfolio of complementary software with our own integrated payments platform and professional service businesses. &lt;/p&gt;&lt;p&gt;Working better together is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions. &lt;/p&gt;&lt;p&gt;GDS is a rapidly growing part of ClearCourse (26% growth year on year) who are looking for a Junior Customer Success Manager that will be working alongside a skilled team, made up of a BDM and another Customer Success Manager, you will also have access to the rest of the GDS team that all work on the same floor of the Beverley based office in Hull, who are always happy to answer questions. GDS are focussed on career progression, and you could quickly move up the career ladder here and will get all the support you need to do so. We are experiencing some exciting times here at GDS, with an ever growing market share, as well as new product launches that are imminent. &lt;/p&gt;&lt;p&gt;&lt;strong&gt;Key Accountabilities:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;&lt;strong&gt;Proactive Churn Mitigation and Risk Management:&lt;/strong&gt; Use Leading indicators to anticipate churn risks i.e usage patterns, support tickets, customer feedback , feature usage etc., Leverage these data driven insights to develop and implement targeted retention strategies and mitigation plans to re-engage at-risk customers and prevent churn.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Onboarding and Time To Value&lt;/strong&gt;: Act as the primary point of contact after hand off from the BDM of New Business Aquisition, partnering with implementation to ensure customers are onboarded seamlessly and begin to experience product value quickly&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Customer Advocacy and Community Building:&lt;/strong&gt; Foster a strong sense of customer advocacy by collecting customer feedback, testimonials, and case studies. Identify and nurture potential customer champions who can advocate for our product within their networks and contribute to our customer community.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Cross-Functional Collaboration and Communication:&lt;/strong&gt; Collaborate closely with Sales, Product,and Support teams to ensure a seamless customer experience&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Identify Upsell Opportunities :&lt;/strong&gt; Identify and refer opportunities to BDM’s, to ensure that the business and BDM can attain Upsell targets. The success of this directly impacts the CSM’s - Net Revenue Retention(NRR) goal which is culmination of reducing churn, and successful upsell.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Performance Monitoring, Analysis, and Reporting:&lt;/strong&gt; Track, and focus on key customer success metrics, including customer retention rate (CRR), NRR, customer satisfaction (CSAT), net promoter score (NPS), and customer health score.&lt;/li&gt; &lt;li&gt;&lt;strong&gt;Strategic Customer Success Management :&lt;/strong&gt; Rank and prioritise customers and work closely with Strategic customers through having a regular cadence of business reviews, on-site meetings, and workshops to stimulate product usage and feature adoption&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Requirements:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt; &lt;p&gt;Proven experience in a client-facing role&lt;/p&gt; &lt;/li&gt; &lt;li&gt; &lt;p&gt;Excellent communication and interpersonal skills to build rapport with clients.&lt;/p&gt; &lt;/li&gt; &lt;li&gt; &lt;p&gt;Strong negotiation and problem-solving abilities to address client needs effectively.&lt;/p&gt; &lt;/li&gt; &lt;li&gt; &lt;p&gt;Self-motivated with a results-oriented mindset and a drive to achieve targets.&lt;/p&gt; &lt;/li&gt; &lt;li&gt; &lt;p&gt;Familiarity with the software industry and/or experience in workforce management is a plus.&lt;/p&gt; &lt;/li&gt; &lt;/ul&gt;&lt;p&gt; &lt;strong&gt;ClearCourse Employee Benefits&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt; &lt;li&gt;Life Assurance and Group Income Protection&lt;/li&gt; &lt;li&gt;Private medical cover with cash plan&lt;/li&gt; &lt;li&gt;Enhanced Company Pension&lt;/li&gt; &lt;li&gt;Hybrid-working model with 25 days annual leave + your birthday off&lt;/li&gt; &lt;li&gt;Employee wellbeing perks – including Peppy Health, Perkbox, etc...&lt;/li&gt; &lt;li&gt;Enhanced maternity, paternity and adoption pay&lt;/li&gt; &lt;li&gt;Generous training budgets and reimbursement for professional memberships&lt;/li&gt; &lt;/ul&gt;&lt;p&gt;If you are a driven and customer-focused professional looking for an exciting opportunity to join an innovative company within the ClearCourse family, then this is the perfect role for you. Join us as we revolutionize the software industry and contribute to the success of our clients. &lt;strong&gt;Apply now and take your career to new heights with GDS and ClearCourse.&lt;/strong&gt;&lt;/p&gt;

Junior Customer Success Manager

You need database experience (preferably SQL Server), IT customer service skills, Windows OS familiarity, strong communication, and problem-solving abilities, along with effective organizational skills.

You will log and address tickets, maintain records, engage professionally with customers, prioritize teamwork, take ownership of issues, and foster positive relationships while solving problems proactively.

IT & Cybersecurity

Are you an experienced Technical Services Engineer with exceptional interpersonal and communication skills who can think logically to solve problems? As a Technical Services Engineer at BlueZinc, part of CearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally and amicably. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work. Candidates must prioritise teamwork, taking ownership of tickets until resolution. Building positive relationships with both colleagues and customers is crucial. Essential attributes include a confident telephone demeanor, a helpful attitude, and a proactive approach to problem-solving. About ClearCourse ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston. Working better together is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions. Required Skills And Experience * Experience of database use (preferably SQL Server) * Experience working in customer service in an IT environment * Experience in using and supporting Windows OS and Windows Office applications * Experience in dealing with customers face-to-face, online, or by telephone * Exceptional interpersonal and communication skills, both verbal and written * Proven strong analytical, problem-solving, logical thinking and decision-making skills * Evidence of effective organisational, planning and personal time management * Computer literate in the use of Microsoft Office work processing and spreadsheet software as well as e-mail, the internet and Microsoft Windows We Offer * Life Assurance and Group Income Protection * Private medical cover with cash plan * Enhanced Company Pension * Hybrid-working model with 25 days annual leave + your birthday off * Employee wellbeing perks – including Peppy Health, Perkbox, etc... * Enhanced maternity, paternity and adoption pay * Generous training budgets and reimbursement for professional memberships If you want to be a part of a fast-growing PE-backed organisation - APPLY now! Why ClearCourse? We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business. As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023. At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know. Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.

Are you an experienced Technical Services Engineer with exceptional interpersonal and communication skills who can think logically to solve problems?As a Technical Services Engineer at BlueZinc, part of CearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally and amicably. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work.Candidates must prioritise teamwork, taking ownership of tickets until resolution. Building positive relationships with both colleagues and customers is crucial. Essential attributes include a confident telephone demeanor, a helpful attitude, and a proactive approach to problem-solving.About ClearCourseClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston. Working better together is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions.Required Skills And Experience * Experience of database use (preferably SQL Server) * Experience working in customer service in an IT environment * Experience in using and supporting Windows OS and Windows Office applications * Experience in dealing with customers face-to-face, online, or by telephone * Exceptional interpersonal and communication skills, both verbal and written * Proven strong analytical, problem-solving, logical thinking and decision-making skills * Evidence of effective organisational, planning and personal time management * Computer literate in the use of Microsoft Office work processing and spreadsheet software as well as e-mail, the internet and Microsoft Windows      We Offer * Life Assurance and Group Income Protection * Private medical cover with cash plan * Enhanced Company Pension * Hybrid-working model with 25 days annual leave + your birthday off * Employee wellbeing perks – including Peppy Health, Perkbox, etc... * Enhanced maternity, paternity and adoption pay * Generous training budgets and reimbursement for professional memberships      If you want to be a part of a fast-growing PE-backed organisation - APPLY now!Why ClearCourse?We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.

Technical Services Engineer - ClearCourse

&lt;strong&gt;Are you an experienced Technical Services Engineer with exceptional interpersonal and communication skills who can think logically to solve problems? &lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a Technical Services Engineer at BlueZinc, part of CearCourse, you will be responsible for logging and addressing tickets, maintaining detailed records of customer interactions, and engaging with customers professionally and amicably. This role encompasses various areas such as Technical Support, Bug Investigations, Knowledge Base Articles, Onboarding, Migrations, and Bespoke Template work.&lt;br&gt;&lt;br&gt;Candidates must prioritise teamwork, taking ownership of tickets until resolution. Building positive relationships with both colleagues and customers is crucial. Essential attributes include a confident telephone demeanor, a helpful attitude, and a proactive approach to problem-solving.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About ClearCourse&lt;br&gt;&lt;br&gt;&lt;/strong&gt;ClearCourse Group is a rapidly growing group of businesses offering brilliant software and payments solutions. We have 40 brands located across the UK and internationally, with two primary UK ClearCourse hubs, in which multiple brands are located in Belfast, London and Preston. Working better together is central to everything we do, each time we add a new business we’re adding new ideas and innovation. Our mission is to help our customers build great businesses with our industry-specific software and embedded payments solutions.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Required Skills And Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience of database use (preferably SQL Server) &lt;/li&gt;&lt;li&gt;Experience working in customer service in an IT environment &lt;/li&gt;&lt;li&gt;Experience in using and supporting Windows OS and Windows Office applications &lt;/li&gt;&lt;li&gt;Experience in dealing with customers face-to-face, online, or by telephone &lt;/li&gt;&lt;li&gt;Exceptional interpersonal and communication skills, both verbal and written &lt;/li&gt;&lt;li&gt;Proven strong analytical, problem-solving, logical thinking and decision-making skills &lt;/li&gt;&lt;li&gt;Evidence of effective organisational, planning and personal time management &lt;/li&gt;&lt;li&gt;Computer literate in the use of Microsoft Office work processing and spreadsheet software as well as e-mail, the internet and Microsoft Windows &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;We Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Life Assurance and Group Income Protection &lt;/li&gt;&lt;li&gt;Private medical cover with cash plan &lt;/li&gt;&lt;li&gt;Enhanced Company Pension &lt;/li&gt;&lt;li&gt;Hybrid-working model with 25 days annual leave + your birthday off &lt;/li&gt;&lt;li&gt;Employee wellbeing perks – including Peppy Health, Perkbox, etc... &lt;/li&gt;&lt;li&gt;Enhanced maternity, paternity and adoption pay &lt;/li&gt;&lt;li&gt;Generous training budgets and reimbursement for professional memberships &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;If you want to be a part of a fast-growing PE-backed organisation - APPLY now!&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Why ClearCourse?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We're a rapidly growing collaborative of disruptive technology innovators, working together to build a brilliant software and payments business.&lt;br&gt;&lt;br&gt;As a ClearCourse employee, you’ll get the support and structure that you need to enjoy your work and develop your career while doing what you love and making a difference in a fast-paced and innovative business that has recently been named one the UK's Best Workplaces For Wellbeing in 2023.&lt;br&gt;&lt;br&gt;&lt;em&gt;At ClearCourse we're committed to an inclusive culture and are keen to attract diverse individuals who thrive in a flexible working environment. If you have a disability or need any reasonable adjustments during the application and interview stages, please let us know.&lt;br&gt;&lt;br&gt;&lt;/em&gt;Across our business, we’re investing in our people, expanding our expertise, and developing our vision. Want to get on board? We’d love to speak with you.

Technical Services Engineer

You must be a strong writer with excellent interpersonal and copy-editing skills, capable of crafting engaging narratives and stories, and have a passion for workplace culture and employee engagement.

You will develop a network of contributors, write and publish articles, manage a content calendar, support projects, and assist in internal campaigns and events.

Media & Journalism

London

<div><div><div><div><div>Career Level: 10 Entry
</div></div></div></div><div><div><div><div>Posting Date: 31 Mar 2025
</div></div></div></div><div><div><div><div>Location: London 
Salary: Competitive + Benefits 
Role Type: Full-Time, Permanent 

Are you a natural storyteller with a passion for engaging content? 

Do you love crafting compelling narratives that bring people together? If so, this could be the perfect role for you! 

At ClearCourse, we&rsquo;re on a mission to create an inspiring and engaging workplace culture. As our Internal Communications Coordinator, you&rsquo;ll play a key role in keeping our teams connected, informed, and motivated. You&rsquo;ll bring creativity, energy, and a talent for storytelling to help shape the voice of our company. 

What You&rsquo;ll Be Doing: 

<ul><li>Develop and maintain a network of news contributors across the business to source and craft engaging stories.</li>
<li>Write, edit, and publish articles for our intranet, covering everything from product launches and customer success stories to business updates and cultural moments.</li>
<li>Manage a content calendar to ensure timely and relevant internal communications.</li>
<li>Provide copywriting support for a variety of projects and initiatives.</li>
<li>Contribute to the wider communications and engagement strategy.</li>
<li>Support the delivery of exciting internal campaigns and events.</li></ul> 
 
What We&rsquo;re Looking For: 

<ul><li>A strong writer who can produce clear, engaging, and creative content.</li>
<li>Excellent interpersonal skills, able to conduct engaging interviews and get people talking.</li>
<li>A keen eye for detail and strong copy-editing skills.</li>
<li>The ability to weave narratives together and tell compelling stories.</li>
<li>An interest in workplace culture and employee engagement.</li></ul> 
 
Bonus Points For: 

<ul><li>Experience with digital design tools such as Adobe Creative Suite.</li>
<li>Video editing and content creation skills.</li></ul> 
 
Why Join ClearCourse? 

<ul><li>We know that great storytelling starts with a great workplace. That&rsquo;s why we offer:</li>
<li>Hybrid working model with 25 days of annual leave + your birthday off</li>
<li>Volunteering days to give back to the community</li>
<li>Life Assurance &amp; Group Income Protection for peace of mind</li>
<li>Private medical cover with a cash plan for additional support</li>
<li>Enhanced Company Pension contributions</li>
<li>Employee wellbeing perks, including Perkbox and Peppy wellbeing programs</li>
<li>Enhanced maternity, paternity, and adoption pay</li>
<li>Generous training budgets and reimbursement for professional memberships</li></ul> 

Apply Now! 
 
If you&rsquo;re ready to bring creative flair to internal communications and make an impact, we&rsquo;d love to hear from you. Even if your CV isn&rsquo;t fully up to date, just send what you have and let&rsquo;s start the conversation! 

At ClearCourse, we celebrate diversity and creativity, and we&rsquo;re committed to building an inclusive environment where everyone can thrive.</div></div></div></div></div>

Career Level: 10 Entry
Posting Date: 31 Mar 2025
Location: London
Salary: Competitive + Benefits
Role Type: Full-Time, Permanent

Are you a natural storyteller with a passion for engaging content?

Do you love crafting compelling narratives that bring people together? If so, this could be the perfect role for you!

At ClearCourse, we’re on a mission to create an inspiring and engaging workplace culture. As our Internal Communications Coordinator, you’ll play a key role in keeping our teams connected, informed, and motivated. You’ll bring creativity, energy, and a talent for storytelling to help shape the voice of our company.

What You’ll Be Doing:

Develop and maintain a network of news contributors across the business to source and craft engaging stories.
Write, edit, and publish articles for our intranet, covering everything from product launches and customer success stories to business updates and cultural moments.
Manage a content calendar to ensure timely and relevant internal communications.
Provide copywriting support for a variety of projects and initiatives.
Contribute to the wider communications and engagement strategy.
Support the delivery of exciting internal campaigns and events.

What We’re Looking For:

A strong writer who can produce clear, engaging, and creative content.
Excellent interpersonal skills, able to conduct engaging interviews and get people talking.
A keen eye for detail and strong copy-editing skills.
The ability to weave narratives together and tell compelling stories.
An interest in workplace culture and employee engagement.

Bonus Points For:

Experience with digital design tools such as Adobe Creative Suite.
Video editing and content creation skills.

Why Join ClearCourse?

We know that great storytelling starts with a great workplace. That’s why we offer:
Hybrid working model with 25 days of annual leave + your birthday off
Volunteering days to give back to the community
Life Assurance & Group Income Protection for peace of mind
Private medical cover with a cash plan for additional support
Enhanced Company Pension contributions
Employee wellbeing perks, including Perkbox and Peppy wellbeing programs
Enhanced maternity, paternity, and adoption pay
Generous training budgets and reimbursement for professional memberships

Apply Now!

If you’re ready to bring creative flair to internal communications and make an impact, we’d love to hear from you. Even if your CV isn’t fully up to date, just send what you have and let’s start the conversation!

At ClearCourse, we celebrate diversity and creativity, and we’re committed to building an inclusive environment where everyone can thrive.

Internal Communications Coordinator - ClearCourse

Internal Communications Coordinator

You should have 2-3 years of graphic design experience, a strong portfolio, Adobe Creative Suite and Figma skills, plus a knack for presentations, teamwork, and time management. Bonus for marketing experience.

You will support designers in creating visuals for marketing campaigns, collaborate with teams on branding and digital projects, and grow your skills in a creative, innovative environment.

Design

Creative Arts & Fashion

Birmingham

<div><div><div><div><div>Career Level: 09 Developing
</div></div></div></div><div><div><div><div>Posting Date: 18 Feb 2025
</div></div></div></div><div><div><div><div><h1 class="jobSectionHeader">Location: Birmingham (Hybrid) 
Company: ClearCourse 
Salary: Competitive + Benefits 
Role Type: Full-Time, Permanent</h1> 

Are you a creative thinker with a keen eye for detail and a passion for design? Do you want to be part of a dynamic, fast-growing SaaS company with a diverse portfolio of brands? If so, we want you to join our talented design team at ClearCourse as our Junior Graphic Designer!
<h3 class="jobSectionHeader">Why Join Us?</h3>
ClearCourse is a leading SaaS software business with over 45 brands, each serving unique industries and customers. Our innovative solutions drive business success in an ever-evolving digital world. We believe in creativity, collaboration, and pushing boundaries, and we&rsquo;re looking for a passionate designer to help us bring our brands to life.
<h3 class="jobSectionHeader">What You&rsquo;ll Be Doing:</h3>
<ul><li>Design &amp; Creativity: Support our Graphic Designer and Senior Graphic Designer to create high-quality visuals for marketing campaigns across various brands and sectors.</li>
<li>Marketing Focus: Work on real-world design projects, including digital and print assets, presentations, branding materials, and website graphics.</li>
<li>Collaboration: Work closely with marketing teams and other departments to ensure brand consistency and engaging designs.</li>
<li>Professional Growth: Hone your skills in an exciting environment where innovation and learning are encouraged.</li>
</ul><h3 class="jobSectionHeader">What We&rsquo;re Looking For:</h3>
<ul><li>Experience: 2-3 years in a graphic design role with a strong portfolio showcasing real-world projects.</li>
<li>Technical Skills: Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD) and Figma.</li>
<li>Presentation Design: Experience in creating engaging, visually stunning presentations.</li>
<li>Creative Mindset: Strong understanding of typography, color theory, structure, and composition.</li>
<li>Team Player: A collaborative approach with great communication skills.</li>
<li>Time Management: Ability to multitask, meet deadlines, and work efficiently in a fast-paced environment.</li>
<li>Bonus Points: In-house experience or experience working within a marketing team.</li>
</ul><h3 class="jobSectionHeader">Perks &amp; Benefits:</h3>
<ul><li>Life Assurance and Group Income Protection</li>
<li>Private medical cover with cash plan</li>
<li>Enhanced Company Pension</li>
<li>Hybrid-working model with 25 days annual leave + your birthday off</li>
<li>Employee wellbeing perks &ndash; including Peppy Health, Perkbox, etc...</li>
<li>Enhanced maternity, paternity and adoption pay</li>
<li>Generous training budgets and reimbursement for professional memberships</li>
</ul><h3 class="jobSectionHeader">Ready to Elevate Your Design Career?</h3>
If you&rsquo;re an ambitious Junior Graphic Designer looking for an exciting role with room to grow, we&rsquo;d love to hear from you! 

Apply Now &ndash; Send your CV and portfolio to [email address/apply link] and let&rsquo;s create something amazing together. 

ClearCourse is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.</div></div></div></div></div>

Career Level: 09 Developing
Posting Date: 18 Feb 2025
Location: Birmingham (Hybrid)
Company: ClearCourse
Salary: Competitive + Benefits
Role Type: Full-Time, Permanent

Are you a creative thinker with a keen eye for detail and a passion for design? Do you want to be part of a dynamic, fast-growing SaaS company with a diverse portfolio of brands? If so, we want you to join our talented design team at ClearCourse as our Junior Graphic Designer!
Why Join Us?
ClearCourse is a leading SaaS software business with over 45 brands, each serving unique industries and customers. Our innovative solutions drive business success in an ever-evolving digital world. We believe in creativity, collaboration, and pushing boundaries, and we’re looking for a passionate designer to help us bring our brands to life.
What You’ll Be Doing:
Design & Creativity: Support our Graphic Designer and Senior Graphic Designer to create high-quality visuals for marketing campaigns across various brands and sectors.
Marketing Focus: Work on real-world design projects, including digital and print assets, presentations, branding materials, and website graphics.
Collaboration: Work closely with marketing teams and other departments to ensure brand consistency and engaging designs.
Professional Growth: Hone your skills in an exciting environment where innovation and learning are encouraged.
What We’re Looking For:
Experience: 2-3 years in a graphic design role with a strong portfolio showcasing real-world projects.
Technical Skills: Proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign, XD) and Figma.
Presentation Design: Experience in creating engaging, visually stunning presentations.
Creative Mindset: Strong understanding of typography, color theory, structure, and composition.
Team Player: A collaborative approach with great communication skills.
Time Management: Ability to multitask, meet deadlines, and work efficiently in a fast-paced environment.
Bonus Points: In-house experience or experience working within a marketing team.
Perks & Benefits:
Life Assurance and Group Income Protection
Private medical cover with cash plan
Enhanced Company Pension
Hybrid-working model with 25 days annual leave + your birthday off
Employee wellbeing perks – including Peppy Health, Perkbox, etc...
Enhanced maternity, paternity and adoption pay
Generous training budgets and reimbursement for professional memberships
Ready to Elevate Your Design Career?
If you’re an ambitious Junior Graphic Designer looking for an exciting role with room to grow, we’d love to hear from you!

Apply Now – Send your CV and portfolio to [email address/apply link] and let’s create something amazing together.

ClearCourse is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace.

Junior Graphic Designer - ClearCourse

Junior Graphic Designer

You need 3-5 years in support roles, 1-2 years managing teams, a relevant degree, strong technical skills, ticketing system experience, problem-solving ability, and golf industry knowledge.

You will manage a support team, monitor performance metrics, streamline processes, enhance collaboration with other teams, provide training, and ensure adequate support coverage year-round.

Are you a tech-savvy leader with a passion for customer service? Do you have a deep understanding of the golf industry and want to make an impact in a fast-paced support environment? If so, we have the perfect role for you! Club Systems is looking for a highly motivated and experienced Support Desk Manager to lead our team of support analysts, oversee our technical support processes, and ensure an exceptional customer experience. This is an exciting opportunity for a proactive and strategic leader who thrives on problem-solving and team development. What You’ll Be Doing * Lead & Inspire – Manage and mentor a team of support analysts, ensuring they deliver top-tier technical support and customer service. * Drive Performance – Monitor and improve key performance metrics such as ticket resolution times, customer satisfaction, and team efficiency. * Streamline Support Processes – Oversee incident management, escalation procedures, and SLA adherence using support ticketing systems like Zendesk. * Enhance Collaboration – Work closely with Sales, Product Development, and Implementation teams to resolve cross-functional challenges and enhance our service to the golf industry. * Deliver Training & Development – Provide ongoing coaching and professional development to your team, improving their technical and customer service skills. * Manage Coverage & Scheduling – Ensure adequate support coverage across a 12-hour daily operation, 7 days a week, 365 days a year. What We’re Looking For Experience & Qualifications * 3-5 years in a support or customer service role, with at least 2 years in a technical support or help desk position. * 1-2 years of experience managing a team in a high-demand environment. * Proven ability to meet SLAs and manage performance metrics. * Bachelor’s degree in IT, Business, or related field (or equivalent experience). * ITIL, CompTIA A+, or Microsoft Certified IT Professional (MCITP) certifications are a plus. Technical & Leadership Skills * Strong understanding of networking basics and cloud-based technologies. * Expertise in remote troubleshooting and technical support tools. * Experience managing ticketing systems such as Zendesk, ServiceNow, or Freshdesk. * Exceptional problem-solving skills, especially in escalation management and customer issue resolution. * Ability to train and develop a high-performing team. Golf Industry Knowledge (Essential!) * A deep understanding of golf and the products we offer is crucial. You’ll be communicating with golf clubs and industry professionals daily, so familiarity with the terminology, operations, and unique challenges of the golf world is a must. Why Join Us? * Be a Leader – Take charge of a dynamic support team and shape the future of customer service at Club Systems. * Make an Impact – Your expertise will directly improve the service experience for golf clubs across the country. * Collaborative Culture – Work with a team of passionate professionals dedicated to innovation and excellence. * Competitive Compensation – Enjoy a strong salary package with benefits and professional development opportunities. Ready to apply, submit your application now!

Are you a tech-savvy leader with a passion for customer service? Do you have a deep understanding of the golf industry and want to make an impact in a fast-paced support environment? If so, we have the perfect role for you!Club Systems is looking for a highly motivated and experienced Support Desk Manager to lead our team of support analysts, oversee our technical support processes, and ensure an exceptional customer experience. This is an exciting opportunity for a proactive and strategic leader who thrives on problem-solving and team development.What You’ll Be Doing * Lead & Inspire – Manage and mentor a team of support analysts, ensuring they deliver top-tier technical support and customer service. * Drive Performance – Monitor and improve key performance metrics such as ticket resolution times, customer satisfaction, and team efficiency. * Streamline Support Processes – Oversee incident management, escalation procedures, and SLA adherence using support ticketing systems like Zendesk. * Enhance Collaboration – Work closely with Sales, Product Development, and Implementation teams to resolve cross-functional challenges and enhance our service to the golf industry. * Deliver Training & Development – Provide ongoing coaching and professional development to your team, improving their technical and customer service skills. * Manage Coverage & Scheduling – Ensure adequate support coverage across a 12-hour daily operation, 7 days a week, 365 days a year.      What We’re Looking ForExperience & Qualifications * 3-5 years in a support or customer service role, with at least 2 years in a technical support or help desk position. * 1-2 years of experience managing a team in a high-demand environment. * Proven ability to meet SLAs and manage performance metrics. * Bachelor’s degree in IT, Business, or related field (or equivalent experience). * ITIL, CompTIA A+, or Microsoft Certified IT Professional (MCITP) certifications are a plus.      Technical & Leadership Skills * Strong understanding of networking basics and cloud-based technologies. * Expertise in remote troubleshooting and technical support tools. * Experience managing ticketing systems such as Zendesk, ServiceNow, or Freshdesk. * Exceptional problem-solving skills, especially in escalation management and customer issue resolution. * Ability to train and develop a high-performing team.      Golf Industry Knowledge (Essential!) * A deep understanding of golf and the products we offer is crucial. You’ll be communicating with golf clubs and industry professionals daily, so familiarity with the terminology, operations, and unique challenges of the golf world is a must.      Why Join Us? * Be a Leader – Take charge of a dynamic support team and shape the future of customer service at Club Systems. * Make an Impact – Your expertise will directly improve the service experience for golf clubs across the country. * Collaborative Culture – Work with a team of passionate professionals dedicated to innovation and excellence. * Competitive Compensation – Enjoy a strong salary package with benefits and professional development opportunities.      Ready to apply, submit your application now!

Support Desk Manager - ClearCourse

Are you a tech-savvy leader with a passion for customer service? Do you have a deep understanding of the golf industry and want to make an impact in a fast-paced support environment? If so, we have the perfect role for you!&lt;br&gt;&lt;br&gt;Club Systems is looking for a highly motivated and experienced &lt;strong&gt;Support Desk Manager&lt;/strong&gt; to lead our team of support analysts, oversee our technical support processes, and ensure an exceptional customer experience. This is an exciting opportunity for a proactive and strategic leader who thrives on problem-solving and team development.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Be Doing&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Lead &amp;amp; Inspire – Manage and mentor a team of support analysts, ensuring they deliver top-tier technical support and customer service. &lt;/li&gt;&lt;li&gt;Drive Performance – Monitor and improve key performance metrics such as ticket resolution times, customer satisfaction, and team efficiency. &lt;/li&gt;&lt;li&gt;Streamline Support Processes – Oversee incident management, escalation procedures, and SLA adherence using support ticketing systems like Zendesk. &lt;/li&gt;&lt;li&gt;Enhance Collaboration – Work closely with Sales, Product Development, and Implementation teams to resolve cross-functional challenges and enhance our service to the golf industry. &lt;/li&gt;&lt;li&gt;Deliver Training &amp;amp; Development – Provide ongoing coaching and professional development to your team, improving their technical and customer service skills. &lt;/li&gt;&lt;li&gt;Manage Coverage &amp;amp; Scheduling – Ensure adequate support coverage across a 12-hour daily operation, 7 days a week, 365 days a year. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What We’re Looking For&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Experience &amp;amp; Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3-5 years in a support or customer service role, with at least 2 years in a technical support or help desk position. &lt;/li&gt;&lt;li&gt;1-2 years of experience managing a team in a high-demand environment. &lt;/li&gt;&lt;li&gt;Proven ability to meet SLAs and manage performance metrics. &lt;/li&gt;&lt;li&gt;Bachelor’s degree in IT, Business, or related field (or equivalent experience). &lt;/li&gt;&lt;li&gt;ITIL, CompTIA A+, or Microsoft Certified IT Professional (MCITP) certifications are a plus. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Technical &amp;amp; Leadership Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Strong understanding of networking basics and cloud-based technologies. &lt;/li&gt;&lt;li&gt;Expertise in remote troubleshooting and technical support tools. &lt;/li&gt;&lt;li&gt;Experience managing ticketing systems such as Zendesk, ServiceNow, or Freshdesk. &lt;/li&gt;&lt;li&gt;Exceptional problem-solving skills, especially in escalation management and customer issue resolution. &lt;/li&gt;&lt;li&gt;Ability to train and develop a high-performing team. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Golf Industry Knowledge (Essential!)&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A deep understanding of golf and the products we offer is crucial. You’ll be communicating with golf clubs and industry professionals daily, so familiarity with the terminology, operations, and unique challenges of the golf world is a must. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why Join Us?&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Be a Leader – Take charge of a dynamic support team and shape the future of customer service at Club Systems. &lt;/li&gt;&lt;li&gt;Make an Impact – Your expertise will directly improve the service experience for golf clubs across the country. &lt;/li&gt;&lt;li&gt;Collaborative Culture – Work with a team of passionate professionals dedicated to innovation and excellence. &lt;/li&gt;&lt;li&gt;Competitive Compensation – Enjoy a strong salary package with benefits and professional development opportunities. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Ready to apply, submit your application now!

ClearCourse

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