Large

We’re one of the world’s largest consumer co-operatives, owned by millions of members. We’re the UK’s fifth biggest food retailer with more than 2,500 local, convenience and medium-sized stores.

We’re also:

the UK’s number 1 funeral services provider
a major general insurer
a growing legal services business
As well as having clear financial and operational objectives and employing nearly 70,000 people, we’re a recognised leader for our social goals and community-led programmes. We exist to meet members’ needs and stand up for the things they believe in.

So, the more successful we are, the more we can give back to you and your local community.

That’s why we’re different.

Retail & Consumer Goods

Co-op

Retail

You must care about customers, lead and support your team, have great people skills, be organized, problem-solve, and be willing to learn, grow, and work varied shifts.

You will lead a team in providing friendly service, managing store operations, coaching and training team members, ensuring safety and compliance, promoting new products, and engaging with the local community.

Hospitality & Retail

Aberdeen

Customer Team LeaderLocation: Main Street, Blackburn, Aberdeen, AB21 0XNPay: £13.32 per hourContract: 16 hours per week + regular overtime, permanent, part timeWorking pattern: Varied shifts including early mornings (from 5.45am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interviewFull, paid training providedYou can now apply for this role using your mobile device (no CV needed!)You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.We’re looking for Customer Team Leaders to join our team at Co-op.When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.What you’ll do<ul><li>Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations</li><li>Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected</li><li>Make sure that the store remains safe, legal, and fully operational</li><li>Manage diligence checks and stock accuracy to make shopping a great experience for our customers</li><li>Support your store manager by deputising when they’re not working and delivering a variety of HR processes</li><li>Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback</li><li>Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan</li></ul>This job would suit people who have<ul><li>A genuine care for the needs of customers and members</li><li>The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor</li><li>Great people skills, with the ability to build positive relationships with customers and colleagues</li><li>Strong organisational and problem-solving skills</li><li>A desire to learn, grow and develop your leadership skills</li><li>The flexibility to work a range of different shifts</li></ul>Why Co-op?<ul><li>Full, paid training and dedicated support for your personal development and career progression</li><li>30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)</li><li>A pension scheme with up to 10% employer contributions</li><li>Wagestream– a money management app giving you access to a percentage of your pay as you earn it</li><li>36 days of holiday (including bank holidays, pro rata for part time colleagues)</li><li>Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations</li><li>24/7 employee assistance service</li><li>YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands</li><li>Rotas shared three weeks in advance and accessible on your phone</li><li>Cycle-to-work scheme</li></ul>

Customer Team LeaderLocation: Main Street, Blackburn, Aberdeen, AB21 0XNPay: £13.32 per hourContract: 16 hours per week + regular overtime, permanent, part timeWorking pattern: Varied shifts including early mornings (from 5.45am), afternoons, late evenings (until 10.00pm) and weekends, to be discussed at interviewFull, paid training providedYou can now apply for this role using your mobile device (no CV needed!)You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.We’re looking for Customer Team Leaders to join our team at Co-op.When you join Co-op, you’ll get dedicated support to help you grow your career, as well as amazing benefits including 36 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.As a Customer Team Leader, you’ll be part of a friendly team that’s dedicated to helping our customers. We’ll look to you to help lead the store team – coaching and supervising our Customer Team Members and deputising for the Store Manager, while also delivering great customer service and performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.At Co-op, we do things a different way. For over 175 years we’ve been focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.What you’ll doFriendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situationsDevelop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respectedMake sure that the store remains safe, legal, and fully operationalManage diligence checks and stock accuracy to make shopping a great experience for our customersSupport your store manager by deputising when they’re not working and delivering a variety of HR processesLead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedbackBuild relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who haveA genuine care for the needs of customers and membersThe ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floorGreat people skills, with the ability to build positive relationships with customers and colleaguesStrong organisational and problem-solving skillsA desire to learn, grow and develop your leadership skillsThe flexibility to work a range of different shiftsWhy Co-op?Full, paid training and dedicated support for your personal development and career progression30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)A pension scheme with up to 10% employer contributionsWagestream– a money management app giving you access to a percentage of your pay as you earn it36 days of holiday (including bank holidays, pro rata for part time colleagues)Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations24/7 employee assistance serviceYuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brandsRotas shared three weeks in advance and accessible on your phoneCycle-to-work scheme

Customer Team Leader - Aberdeen - Co-op

Customer Team Leader - Aberdeen

You need previous sales experience in a professional service, case management system knowledge, great phone skills, tenacity for hitting sales targets, and ability to work independently and in a team.

You will contact clients, handle objections, record notes accurately, follow up on missed calls, collaborate with team, cross sell, and collect management information in a legal sales advisory role at Co-op.

Legal

Manchester

Sales Advisor – Family Law £25,000 plus commission on sales and excellent benefits (Work level 6C) Manchester city centre - hybrid working with 1 day a month required in the office 37.5 hours, Monday to Friday 9:30-18:00We are looking for a Sales Advisor to join our family law team at Co-op Legal Services. Our family department has been awarded the 'Excellence in Technology &amp; Innovation' at the Law Society Excellence Awards and it doesn’t stop there, we’ve got exciting plans for the future.In this role, you’ll manage all incoming new enquiries and call back clients who have enquired about family law to promote out USPs to convert into full-service work (both fixed fee and hourly rate) or consultations. We will look to you to handle each call with empathy alongside using your sales skills. This is an exciting opportunity to join our team after an increase in sales and growth, within an ethical legal business. What you’ll do:<ul><li>Contact clients to promote Co-op Legal Services and our family departments USP’s, handling each call with empathy</li><li>Objection handle competently on price and offering</li><li>Make sure all history notes are recorded accurately within our case management system</li><li>Follow contact strategy where clients haven’t been able to answer the phone</li><li>Work collaboratively within a small team and share opportunities for improvement</li><li>Cross sell when the opportunity provides itself</li><li>Assist in collecting management information</li></ul> This role would suit people who have:<ul><li>Previous experience in sales within any professional service such as legal, insurance, banking or recruitment</li><li>Previous experience of using a case management system</li><li>Excellent telephone manner with the ability to communicate professionally and sensitively with clients</li><li>Tenacity with the ability to drive sales in a target driven environment</li><li>The ability to work well individually and within a team</li></ul> Why Co-op?Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes: competitive salary<ul><li>coaching, training and support to help you develop</li><li>pension with up to 10% employer contributions</li><li>annual incentive scheme</li><li>Wagestream - a money management app that gives you access to a percentage of your pay as you earn it</li><li>28 days holiday plus bank holidays (rising to 32 in line with service)</li><li>discounts on Co-op products and services</li></ul> Building an inclusive work environmentWe’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing. If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Sales Advisor – Family Law £25,000 plus commission on sales and excellent benefits (Work level 6C) Manchester city centre - hybrid working with 1 day a month required in the office 37.5 hours, Monday to Friday 9:30-18:00We are looking for a Sales Advisor to join our family law team at Co-op Legal Services. Our family department has been awarded the 'Excellence in Technology & Innovation' at the Law Society Excellence Awards and it doesn’t stop there, we’ve got exciting plans for the future.In this role, you’ll manage all incoming new enquiries and call back clients who have enquired about family law to promote out USPs to convert into full-service work (both fixed fee and hourly rate) or consultations. We will look to you to handle each call with empathy alongside using your sales skills. This is an exciting opportunity to join our team after an increase in sales and growth, within an ethical legal business. What you’ll do:Contact clients to promote Co-op Legal Services and our family departments USP’s, handling each call with empathyObjection handle competently on price and offeringMake sure all history notes are recorded accurately within our case management systemFollow contact strategy where clients haven’t been able to answer the phoneWork collaboratively within a small team and share opportunities for improvementCross sell when the opportunity provides itselfAssist in collecting management information This role would suit people who have:Previous experience in sales within any professional service such as legal, insurance, banking or recruitmentPrevious experience of using a case management systemExcellent telephone manner with the ability to communicate professionally and sensitively with clientsTenacity with the ability to drive sales in a target driven environmentThe ability to work well individually and within a team Why Co-op?Here you’ll do work that matters. We’re a commercial organisation with a purpose beyond profit, you’ll have an opportunity to help us build a stronger Co-op and stronger communities. You’ll also get a package that includes: competitive salarycoaching, training and support to help you developpension with up to 10% employer contributionsannual incentive schemeWagestream - a money management app that gives you access to a percentage of your pay as you earn it28 days holiday plus bank holidays (rising to 32 in line with service)discounts on Co-op products and services Building an inclusive work environmentWe’re actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.We'll ask whether you’d like to be considered under the Disability Confident scheme when you apply.If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing. If you’re successful in your application, we’ll perform some background checks as part of our pre-employment screening process. These will include an SRA check, credit checks, and a DBS (disclosure and barring service) check. Please note Co-op does not offer visa sponsorship for this role.

Legal Sales Advisor - Co-op

Legal Sales Advisor

You must be a qualified solicitor or chartered legal executive with TEP qualification, have tax knowledge, attention to detail, drafting skills, initiative, prioritization ability, and client-focused approach.

You will handle complex Estate Planning cases, communicate with clients, use case management systems, mentor junior team members, and continuously develop legal skills.

Sheffield

Bristol

What you’ll do<ul><li>own caseload of complex Estate Planning cases to include Wills, Trusts and LPAs</li><li>use our case management system to make sure information is recorded accurately</li><li>engage with clients mainly by telephone and email</li><li>work collaboratively with expert support from the team to continually develop your legal skills, administrative support will also be provided at certain case levels</li><li>use your legal knowledge to mentor more junior members of the team</li></ul> This role would suit people who have<ul><li>qualified as a solicitor or chartered legal executive or TEP qualification, with a background in estate planning</li><li>knowledge of tax systems within England &amp; Wales;</li><li>strong attention to detail and the ability to draft documents</li><li>the ability to use your initiative and effectively prioritise your work</li><li>a client-focused approach with the ability to build positive relationships in a remote setting</li></ul>

What you’ll doown caseload of complex Estate Planning cases to include Wills, Trusts and LPAsuse our case management system to make sure information is recorded accuratelyengage with clients mainly by telephone and emailwork collaboratively with expert support from the team to continually develop your legal skills, administrative support will also be provided at certain case levelsuse your legal knowledge to mentor more junior members of the team This role would suit people who havequalified as a solicitor or chartered legal executive or TEP qualification, with a background in estate planningknowledge of tax systems within England & Wales;strong attention to detail and the ability to draft documentsthe ability to use your initiative and effectively prioritise your worka client-focused approach with the ability to build positive relationships in a remote setting

Estate Planning Solicitor - Co-op

Estate Planning Solicitor

You: Genuine care for customer needs, team leadership skills, people skills, problem-solving abilities, desire to learn and grow, work flexibility.

You provide great customer service, manage the store, lead and train your team, ensure safety and operational efficiency, implement new products/services, and build community relationships.

Inverness

What you’ll do<ul><li>Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations</li><li>Develop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respected</li><li>Make sure that the store remains safe, legal, and fully operational</li><li>Manage diligence checks and stock accuracy to make shopping a great experience for our customers</li><li>Support your store manager by deputising when they’re not working and delivering a variety of HR processes</li><li>Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback</li><li>Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan</li></ul>This job would suit people who have<ul><li>A genuine care for the needs of customers and members</li><li>The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor</li><li>Great people skills, with the ability to build positive relationships with customers and colleagues</li><li>Strong organisational and problem-solving skills</li><li>A desire to learn, grow and develop your leadership skills</li><li>The flexibility to work a range of different shifts</li></ul>Why Co-op?<ul><li>Full, paid training and dedicated support for your personal development and career progression</li><li>30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)</li><li>A pension scheme with up to 10% employer contributions</li><li>Wagestream– a money management app giving you access to a percentage of your pay as you earn it</li><li>36 days of holiday (including bank holidays, pro rata for&nbsp;part time&nbsp;colleagues)</li><li>Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations&nbsp;</li><li>24/7 employee assistance service</li><li>YuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brands</li><li>Rotas shared three weeks in advance and accessible on your phone</li></ul>

What you’ll doFriendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situationsDevelop your team's capabilities through coaching and training, fostering an inclusive culture where everyone's voice is valued and respectedMake sure that the store remains safe, legal, and fully operationalManage diligence checks and stock accuracy to make shopping a great experience for our customersSupport your store manager by deputising when they’re not working and delivering a variety of HR processesLead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedbackBuild relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community planThis job would suit people who haveA genuine care for the needs of customers and membersThe ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floorGreat people skills, with the ability to build positive relationships with customers and colleaguesStrong organisational and problem-solving skillsA desire to learn, grow and develop your leadership skillsThe flexibility to work a range of different shiftsWhy Co-op?Full, paid training and dedicated support for your personal development and career progression30% discount on all Co-op products in-store plus 10% discounts on all other brands (increasing to 20% on payday weekends)A pension scheme with up to 10% employer contributionsWagestream– a money management app giving you access to a percentage of your pay as you earn it36 days of holiday (including bank holidays, pro rata for part time colleagues)Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations 24/7 employee assistance serviceYuLife – an app rewarding you for healthy behaviour with discounts and vouchers for your favourite brandsRotas shared three weeks in advance and accessible on your phone

Co-op

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