Medium

Confluent is pioneering a fundamentally new category of data infrastructure focused on data in motion. Our cloud-native offering is the foundational platform for data in motion, designed to be the intelligent connective tissue enabling real-time data, from multiple sources, to constantly stream across the organisation. With Confluent, our customers can meet the new business imperative of delivering rich, digital customer experiences and real-time business operations. Our mission is to help every organisation harness data in motion so they can compete and thrive in the modern world.

Technology

Confluent

Data Science

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.

One Confluent. One team. One Data Streaming Platform.

Data Connects Us.

About The Role

Confluent’s Global Technical Support Team is a critical part of why our customers love us. Our Managers of Technical Support are responsible for leading teams of engineers as they work to support our customers throughout the development and operation of Confluent Platform environments. Strong empathy and communication skills are a must. You should have a passion for making customers successful and be willing to contribute to the development of processes needed for scaling a fast-growing team. This position is US remote

What You Will Do


 * Build a great team and company. Help to develop strong relationships, capabilities, and experience among Confluent team members
 * Manage, grow, and mentor a team of remote and/or local engineers, including owning the hiring process for adding members added to your team
 * Help develop and continually improve Confluent support offering and operations for existing and new products
 * Respond to and resolve customer escalations - this will involve being in an on-call rotation
 * Coordinate staffing and scheduling of on-call rotations between your team members, working with other managers to ensure seamless coverage across time zones
 * Own the relationship between support and core engineering and, when necessary, help coordinate escalations across functional groups within Confluent to help meet customer needs
 * Collaborating with other teams involved in Customer Success, such as professional services or training
 * Work closely with the team behind Apache Kafka!
   
   

What You Will Bring


 * 3+ years of experience hiring and managing technical teams of local, remote, and/or international employees
 * Experience working in a customer facing support role
 * Strong experience handling both customer-facing and internally escalated issues
 * Passion for process development and data-driven decision making
 * A desire to make customers successful through direct interaction
 * Experience working cross-functionally to develop and improve processes and resolve issues
   
   

Come As You Are

At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.

At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $121,700 - $143,010, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE .

Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.



Manager, Technical Support (Remote, West Coast) - Confluent

United States

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.&lt;br&gt;&lt;br&gt;One Confluent. One team. One Data Streaming Platform.&lt;br&gt;&lt;br&gt;Data Connects Us.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Confluent’s Global Technical Support Team is a critical part of why our customers love us. Our Managers of Technical Support are responsible for leading teams of engineers as they work to support our customers throughout the development and operation of Confluent Platform environments. Strong empathy and communication skills are a must. You should have a passion for making customers successful and be willing to contribute to the development of processes needed for scaling a fast-growing team. This position is US remote&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Will Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Build a great team and company. Help to develop strong relationships, capabilities, and experience among Confluent team members&lt;/li&gt;&lt;li&gt;Manage, grow, and mentor a team of remote and/or local engineers, including owning the hiring process for adding members added to your team&lt;/li&gt;&lt;li&gt;Help develop and continually improve Confluent support offering and operations for existing and new products&lt;/li&gt;&lt;li&gt;Respond to and resolve customer escalations - this will involve being in an on-call rotation&lt;/li&gt;&lt;li&gt;Coordinate staffing and scheduling of on-call rotations between your team members, working with other managers to ensure seamless coverage across time zones&lt;/li&gt;&lt;li&gt;Own the relationship between support and core engineering and, when necessary, help coordinate escalations across functional groups within Confluent to help meet customer needs&lt;/li&gt;&lt;li&gt;Collaborating with other teams involved in Customer Success, such as professional services or training&lt;/li&gt;&lt;li&gt;Work closely with the team behind Apache Kafka!&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You Will Bring&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;3+ years of experience hiring and managing technical teams of local, remote, and/or international employees&lt;/li&gt;&lt;li&gt;Experience working in a customer facing support role&lt;/li&gt;&lt;li&gt;Strong experience handling both customer-facing and internally escalated issues&lt;/li&gt;&lt;li&gt;Passion for process development and data-driven decision making&lt;/li&gt;&lt;li&gt;A desire to make customers successful through direct interaction&lt;/li&gt;&lt;li&gt;Experience working cross-functionally to develop and improve processes and resolve issues&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Come As You Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.&lt;br&gt;&lt;br&gt;At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an annual estimated salary of $121,700 - $143,010, an annual bonus, and a competitive equity package. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE .&lt;br&gt;&lt;br&gt;Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.&lt;br&gt;&lt;br&gt;

Manager, Technical Support (Remote, West Coast)

You need a bachelor’s degree, 6+ years of executive support experience, strong communication skills, proficiency in Google and Microsoft Office, integrity, adaptability, and a resourceful mindset.

You will manage schedules, organize events, prepare materials, process correspondence, and handle confidential information while collaborating with teams and other executive assistants.

Bachelors

People, HR & Administration

Confluent is looking for an Executive Assistant to support our Growth &amp; Marketing team. In this role you will be the backbone to the executives you are supporting; communicating with candidates and employees, managing schedules, and maintaining confidentiality. In this role, you will be relied on heavily to aid in the company's top priorities and instrumental in helping us grow.What You Will Do:<ul><li>Perform an extensive array of core administrative tasks (e.g., taking detailed notes, preparing meeting materials, preparing and submitting expense reports) and special projects</li><li>Strategic and proactive management of complex and varying day-to-day schedules, using google calendar</li><li>Organize, plan, and execute team events, leadership meetings, offsites, and all hands, creating presentations, managing agendas, documenting outcomes and ensuring follow-through on action items</li><li>Create, route, and process correspondence while exercising a high degree of confidentiality</li><li>Exercise strong judgment and discretion with confidential information&nbsp;</li><li>Able to work cross-functionally and with other executive assistants</li></ul>What You Will Bring:<ul><li>Bachelor’s degree and 6+ years of relevant work experience - direct executive support, and experience supporting multiple leaders is key</li><li>Impeccable communication skills: we are looking for a strong writer who is comfortable sending correspondence on behalf of senior executives</li><li>Fluent in Google office platforms and Microsoft Office</li><li>Proven ability to manage time efficiently and prioritize multiple stakeholders, functions, and tasks</li><li>High levels of integrity and discretion</li><li>Personal traits: people-oriented, great listening skills, positive, can-do attitude, being able to adapt to an ever-changing environment, and willingness to jump into a myriad of projects</li><li>Resourceful self-starter that is curious, asks questions, and can make logical, proactive decisions in a fast-paced environment</li><li>Excellent written and oral communication; diplomatic and professional demeanor at all time</li></ul>

Confluent is looking for an Executive Assistant to support our Growth & Marketing team. In this role you will be the backbone to the executives you are supporting; communicating with candidates and employees, managing schedules, and maintaining confidentiality. In this role, you will be relied on heavily to aid in the company's top priorities and instrumental in helping us grow.What You Will Do:Perform an extensive array of core administrative tasks (e.g., taking detailed notes, preparing meeting materials, preparing and submitting expense reports) and special projectsStrategic and proactive management of complex and varying day-to-day schedules, using google calendarOrganize, plan, and execute team events, leadership meetings, offsites, and all hands, creating presentations, managing agendas, documenting outcomes and ensuring follow-through on action itemsCreate, route, and process correspondence while exercising a high degree of confidentialityExercise strong judgment and discretion with confidential information Able to work cross-functionally and with other executive assistantsWhat You Will Bring:Bachelor’s degree and 6+ years of relevant work experience - direct executive support, and experience supporting multiple leaders is keyImpeccable communication skills: we are looking for a strong writer who is comfortable sending correspondence on behalf of senior executivesFluent in Google office platforms and Microsoft OfficeProven ability to manage time efficiently and prioritize multiple stakeholders, functions, and tasksHigh levels of integrity and discretionPersonal traits: people-oriented, great listening skills, positive, can-do attitude, being able to adapt to an ever-changing environment, and willingness to jump into a myriad of projectsResourceful self-starter that is curious, asks questions, and can make logical, proactive decisions in a fast-paced environmentExcellent written and oral communication; diplomatic and professional demeanor at all time

Executive Assistant - Confluent

With Confluent, organizations can harness the full power of continuously flowing data to innovate and win in the modern digital world. We have a purpose that drives us to do better every day – we're creating an entirely new category within data infrastructure - data streaming. This technology will allow every organization to create experiences and use the power of data in ways that profoundly impact the way we all live. This impact is our purpose and drives us to do better every day.&lt;br&gt;&lt;br&gt;One Confluent. One team. One Data Streaming Platform.&lt;br&gt;&lt;br&gt;Data Connects Us.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Confluent is looking for an Executive Assistant to support our Growth &amp;amp; Marketing team. In this role you will be the backbone to the executives you are supporting; communicating with candidates and employees, managing schedules, and maintaining confidentiality. In this role, you will be relied on heavily to aid in the company's top priorities and instrumental in helping us grow.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You Will Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Perform an extensive array of core administrative tasks (e.g., taking detailed notes, preparing meeting materials, preparing and submitting expense reports) and special projects&lt;/li&gt;&lt;li&gt;Strategic and proactive management of complex and varying day-to-day schedules, using google calendar&lt;/li&gt;&lt;li&gt;Organize, plan, and execute team events, leadership meetings, offsites, and all hands, creating presentations, managing agendas, documenting outcomes and ensuring follow-through on action items&lt;/li&gt;&lt;li&gt;Create, route, and process correspondence while exercising a high degree of confidentiality&lt;/li&gt;&lt;li&gt;Exercise strong judgment and discretion with confidential information &lt;/li&gt;&lt;li&gt;Able to work cross-functionally and with other executive assistants&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You Will Bring&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Bachelor’s degree and 6+ years of relevant work experience - direct executive support, and experience supporting multiple leaders is key&lt;/li&gt;&lt;li&gt;Impeccable communication skills: we are looking for a strong writer who is comfortable sending correspondence on behalf of senior executives&lt;/li&gt;&lt;li&gt;Fluent in Google office platforms and Microsoft Office&lt;/li&gt;&lt;li&gt;Proven ability to manage time efficiently and prioritize multiple stakeholders, functions, and tasks&lt;/li&gt;&lt;li&gt;High levels of integrity and discretion&lt;/li&gt;&lt;li&gt;Personal traits: people-oriented, great listening skills, positive, can-do attitude, being able to adapt to an ever-changing environment, and willingness to jump into a myriad of projects&lt;/li&gt;&lt;li&gt;Resourceful self-starter that is curious, asks questions, and can make logical, proactive decisions in a fast-paced environment&lt;/li&gt;&lt;li&gt;Excellent written and oral communication; diplomatic and professional demeanor at all times&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Come As You Are&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law.&lt;br&gt;&lt;br&gt;At Confluent, we are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation, including work history, education, professional experience, and location. This position has an hourly estimated pay of $49 - $57 / hour. The actual pay may vary depending on your skills, qualifications, experience, and work location. In addition, Confluent offers a wide range of employee benefits. To learn more about our benefits click HERE .&lt;br&gt;&lt;br&gt;Click HERE to review our Candidate Privacy Notice which describes how and when Confluent, Inc., and its group companies, collects, uses, and shares certain personal information of California job applicants and prospective employees.&lt;br&gt;&lt;br&gt;

Confluent

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