University Hospital of North Durham, part of the County Durham and Darlington NHS Foundation Trust, provides a range of healthcare services, including emergency care, surgical treatments, and specialist services. Its mission is to deliver high-quality, patient-centered care while promoting health and well-being in the community. The hospital focuses on offering safe, effective, and compassionate care to meet the diverse needs of its patients.

Science & Healthcare

County Durham & Darlington NHS Foundation Trust

You must effectively communicate with various stakeholders, including admin teams, patients, clinic staff, and external partners, while supporting the Sexual Health Team.

You will liaise with teams and stakeholders, manage appointment bookings, support clinic staff, and ensure efficient delivery of sexual health services across County Durham & Darlington.

Durham

The post holder will liaise with: The Admin Team Leader to ensure that day to day expectations of the role are fulfilled and any potential issues are escalated. The wider central admin teams to ensure that day to day expectations of the role are fulfilled. Patients and the general public to ensure delivery of a central appointment booking service. Clinic staff to support delivery of an accurate, efficient administration service. 
 
 The wider Sexual Health Team, other internal and external stakeholders to ensure the delivery of a contraception and sexual health service to patients and the general public across County Durham &amp; Darlington.

The post holder will liaise with: The Admin Team Leader to ensure that day to day expectations of the role are fulfilled and any potential issues are escalated. The wider central admin teams to ensure that day to day expectations of the role are fulfilled. Patients and the general public to ensure delivery of a central appointment booking service. Clinic staff to support delivery of an accurate, efficient administration service. 

 The wider Sexual Health Team, other internal and external stakeholders to ensure the delivery of a contraception and sexual health service to patients and the general public across County Durham & Darlington.

Sexual Health Admin Apprentice - County Durham & Darlington NHS Foundation Trust

Sexual Health Admin Apprentice

You must process patient data accurately, address safeguarding concerns, manage sensitive information, and provide empathetic support to patients while prioritizing tasks independently.

You will process patient appointments, ensure data quality, support GPs, handle sensitive information, communicate effectively, adjust workloads, and assist with clinic issues as needed.

Processing all new patients on Patient Administration Systems where the patient has not attended clinic but need a further appointment. Consideration needs to be given as to whether a safeguarding issue should be raised for paediatrics or vulnerable patients who have been unable to access their appointment. Prompt rebooking must take place for all paediatrics and elderly patients within trust guidelines. Responsible for data quality when updating patient demographics, next of kin, adding referrals, extracting and producing information (including information to patients) in the trust across all of the Patient Administration Systems Maintaining information across multiple complex computer systems, including Microsoft packages, shared drives, EPR , E-referral System, and NHS Spine Portal. 
 
 Providing support and guidance to GP surgeries, secretaries and consultants on how to use each of the computer systems where necessary. Managing multiple systems is complex and attention to detail is essential to ensure accuracy. Adhering to Confidentiality and Data Protection Policies is vital Deal with sensitive and confidential information in a calm and professional manner adhering to both Internal and National guidelines. When taking calls, you may have to provide sensitive, confidential and complex information to patients and or their carers often in response to invitations sent by the department. 
 
 Appointments must be booked sensitively, with an empathetic manner, reassuring any distressed or confused patients. Highlight appropriate contacts if patients require further medical information which is not in our remit to share Treat everyone with respect and dignity. Help patients to overcome any boundaries that may prevent them from attending appointments. Provide information regarding transport, wheelchair availability, portering services and interpreting services. 
 
 Provide communications in a range of formats including large print or braille. Adjust communication techniques supporting those that cannot read, or do not understand or are scared about their appointment. Book interpreters if necessary and ensure patients are aware using the correct communication tools. Where a patient is not responding the GP may need to be contacted by the Appointments Administrator to ask for their assistance in contacting the patient Autonomously organise and prioritise your own workload according to the variable demands of the specialties and the department; adjusting the priorities throughout the day as further work is emailed in to the department or when processing more complex bookings and dealing with both internal and external calls. 
 
 Liaise with consultants to advise of any issues around slot booking and overbooking of clinics where guidance has not already been providedProcessing all new patients on Patient Administration Systems where the patient has not attended clinic but need a further appointment. Consideration needs to be given as to whether a safeguarding issue should be raised for paediatrics or vulnerable patients who have been unable to access their appointment. Prompt rebooking must take place for all paediatrics and elderly patients within trust guidelines. Responsible for data quality when updating patient demographics, next of kin, adding referrals, extracting and producing information (including information to patients) in the trust across all of the Patient Administration Systems Maintaining information across multiple complex computer systems, including Microsoft packages, shared drives, EPR , E-referral System, and NHS Spine Portal. 
 
 Providing support and guidance to GP surgeries, secretaries and consultants on how to use each of the computer systems where necessary. Managing multiple systems is complex and attention to detail is essential to ensure accuracy. Adhering to Confidentiality and Data Protection Policies is vital Deal with sensitive and confidential information in a calm and professional manner adhering to both Internal and National guidelines. When taking calls, you may have to provide sensitive, confidential and complex information to patients and or their carers often in response to invitations sent by the department. 
 
 Appointments must be booked sensitively, with an empathetic manner, reassuring any distressed or confused patients. Highlight appropriate contacts if patients require further medical information which is not in our remit to share Treat everyone with respect and dignity. Help patients to overcome any boundaries that may prevent them from attending appointments. Provide information regarding transport, wheelchair availability, portering services and interpreting services. 
 
 Provide communications in a range of formats including large print or braille. Adjust communication techniques supporting those that cannot read, or do not understand or are scared about their appointment. Book interpreters if necessary and ensure patients are aware using the correct communication tools. Where a patient is not responding the GP may need to be contacted by the Appointments Administrator to ask for their assistance in contacting the patient Autonomously organise and prioritise your own workload according to the variable demands of the specialties and the department; adjusting the priorities throughout the day as further work is emailed in to the department or when processing more complex bookings and dealing with both internal and external calls. 
 
 Liaise with consultants to advise of any issues around slot booking and overbooking of clinics where guidance has not already been provided To have a flexible approach to the departments demands and to assist where appropriate in the provision of cover for other colleagues and departments during emergencies, sickness and holidays.

Processing all new patients on Patient Administration Systems where the patient has not attended clinic but need a further appointment. Consideration needs to be given as to whether a safeguarding issue should be raised for paediatrics or vulnerable patients who have been unable to access their appointment. Prompt rebooking must take place for all paediatrics and elderly patients within trust guidelines. Responsible for data quality when updating patient demographics, next of kin, adding referrals, extracting and producing information (including information to patients) in the trust across all of the Patient Administration Systems Maintaining information across multiple complex computer systems, including Microsoft packages, shared drives, EPR , E-referral System, and NHS Spine Portal. 

 Providing support and guidance to GP surgeries, secretaries and consultants on how to use each of the computer systems where necessary. Managing multiple systems is complex and attention to detail is essential to ensure accuracy. Adhering to Confidentiality and Data Protection Policies is vital Deal with sensitive and confidential information in a calm and professional manner adhering to both Internal and National guidelines. When taking calls, you may have to provide sensitive, confidential and complex information to patients and or their carers often in response to invitations sent by the department. 

 Appointments must be booked sensitively, with an empathetic manner, reassuring any distressed or confused patients. Highlight appropriate contacts if patients require further medical information which is not in our remit to share Treat everyone with respect and dignity. Help patients to overcome any boundaries that may prevent them from attending appointments. Provide information regarding transport, wheelchair availability, portering services and interpreting services. 

 Provide communications in a range of formats including large print or braille. Adjust communication techniques supporting those that cannot read, or do not understand or are scared about their appointment. Book interpreters if necessary and ensure patients are aware using the correct communication tools. Where a patient is not responding the GP may need to be contacted by the Appointments Administrator to ask for their assistance in contacting the patient Autonomously organise and prioritise your own workload according to the variable demands of the specialties and the department; adjusting the priorities throughout the day as further work is emailed in to the department or when processing more complex bookings and dealing with both internal and external calls. 

 Liaise with consultants to advise of any issues around slot booking and overbooking of clinics where guidance has not already been providedProcessing all new patients on Patient Administration Systems where the patient has not attended clinic but need a further appointment. Consideration needs to be given as to whether a safeguarding issue should be raised for paediatrics or vulnerable patients who have been unable to access their appointment. Prompt rebooking must take place for all paediatrics and elderly patients within trust guidelines. Responsible for data quality when updating patient demographics, next of kin, adding referrals, extracting and producing information (including information to patients) in the trust across all of the Patient Administration Systems Maintaining information across multiple complex computer systems, including Microsoft packages, shared drives, EPR , E-referral System, and NHS Spine Portal. 

 Providing support and guidance to GP surgeries, secretaries and consultants on how to use each of the computer systems where necessary. Managing multiple systems is complex and attention to detail is essential to ensure accuracy. Adhering to Confidentiality and Data Protection Policies is vital Deal with sensitive and confidential information in a calm and professional manner adhering to both Internal and National guidelines. When taking calls, you may have to provide sensitive, confidential and complex information to patients and or their carers often in response to invitations sent by the department. 

 Appointments must be booked sensitively, with an empathetic manner, reassuring any distressed or confused patients. Highlight appropriate contacts if patients require further medical information which is not in our remit to share Treat everyone with respect and dignity. Help patients to overcome any boundaries that may prevent them from attending appointments. Provide information regarding transport, wheelchair availability, portering services and interpreting services. 

 Provide communications in a range of formats including large print or braille. Adjust communication techniques supporting those that cannot read, or do not understand or are scared about their appointment. Book interpreters if necessary and ensure patients are aware using the correct communication tools. Where a patient is not responding the GP may need to be contacted by the Appointments Administrator to ask for their assistance in contacting the patient Autonomously organise and prioritise your own workload according to the variable demands of the specialties and the department; adjusting the priorities throughout the day as further work is emailed in to the department or when processing more complex bookings and dealing with both internal and external calls. 

 Liaise with consultants to advise of any issues around slot booking and overbooking of clinics where guidance has not already been provided To have a flexible approach to the departments demands and to assist where appropriate in the provision of cover for other colleagues and departments during emergencies, sickness and holidays.

Appointments Administrator - County Durham & Darlington NHS Foundation Trust

Appointments Administrator

You must provide admin support, manage patient data, communicate effectively, maintain databases, ensure documentation accuracy, and uphold standards in a fast-paced healthcare setting.

You will provide admin support, manage patient records, arrange appointments, maintain databases, assist clinicians, ensure documentation availability, and uphold cleanliness and compliance standards.

MAIN DUTIES &amp; RESPONSIBILITIES Provide an administrative service to the BCSP Management Team in order to support the effective delivery of the Programme. Admit and discharge patients to the ward ensuring procedures are added to the patient administration system. Assist the BCSP Co-Ordinator/Lead Administrator to establish and develop Standard Operating Procedures for all administrative tasks in order to provide a seamless service. Maintain regular communication with Primary Care with regards to patient activity, and ensure GP practice information is up to date. 
 
 In support of the National Programme, maintain the BCSP national database and report any anomalies to NHS Digital Helpdesk. Participate in Trust annual essential training, Information Governance training and educational/awareness sessions as identified by the BCSP and through the Appraisal Process. To communicate effectively with patients, providing appropriate advice regarding appointments and correspondence. To gain a broad knowledge and understanding of the Quality Assurance Standards, National Right Results Pathways and supporting policies and publications endorsed by NHS Commissioning Boards and the Programme National Team. 
 
 To arrange patient pathways by ensuring clinic and procedure appointments are booked onto relevant systems within programme timescales. To ensure all pathway documentation is available for clinics and procedure appointments, in agreement with department work instructions. To carry out daily administrative tasks to ensure the smooth running of the service, this includes actions from emails and telephone calls, despatch and receive mail, maintain availability and correct labelling of documentation for despatch to scanning, and covering reception. Ensure adequate supplies of stationary, consumables, Patient Information Leaflets, PPE consumables and office equipment as appropriate. 
 
 Ensure the security, maintenance and cleanliness of personal office accommodation and equipment is upheld. Adhere to COVID-19 Policies and procedures. Support Clinical Staff on the ensuring all patient data is captured correctly in order to support the patient pathway and correct outcomes achieved. Be prepared to support patients requiring assistance or advice by referring to the correct member of staff. 
 
 .

MAIN DUTIES & RESPONSIBILITIES Provide an administrative service to the BCSP Management Team in order to support the effective delivery of the Programme. Admit and discharge patients to the ward ensuring procedures are added to the patient administration system. Assist the BCSP Co-Ordinator/Lead Administrator to establish and develop Standard Operating Procedures for all administrative tasks in order to provide a seamless service. Maintain regular communication with Primary Care with regards to patient activity, and ensure GP practice information is up to date. 

 In support of the National Programme, maintain the BCSP national database and report any anomalies to NHS Digital Helpdesk. Participate in Trust annual essential training, Information Governance training and educational/awareness sessions as identified by the BCSP and through the Appraisal Process. To communicate effectively with patients, providing appropriate advice regarding appointments and correspondence. To gain a broad knowledge and understanding of the Quality Assurance Standards, National Right Results Pathways and supporting policies and publications endorsed by NHS Commissioning Boards and the Programme National Team. 

 To arrange patient pathways by ensuring clinic and procedure appointments are booked onto relevant systems within programme timescales. To ensure all pathway documentation is available for clinics and procedure appointments, in agreement with department work instructions. To carry out daily administrative tasks to ensure the smooth running of the service, this includes actions from emails and telephone calls, despatch and receive mail, maintain availability and correct labelling of documentation for despatch to scanning, and covering reception. Ensure adequate supplies of stationary, consumables, Patient Information Leaflets, PPE consumables and office equipment as appropriate. 

 Ensure the security, maintenance and cleanliness of personal office accommodation and equipment is upheld. Adhere to COVID-19 Policies and procedures. Support Clinical Staff on the ensuring all patient data is captured correctly in order to support the patient pathway and correct outcomes achieved. Be prepared to support patients requiring assistance or advice by referring to the correct member of staff. 

 .

Admin Support Officer - Bowel Cancer Screening - County Durham & Darlington NHS Foundation Trust

Admin Support Officer - Bowel Cancer Screening

You must greet patients, enter data accurately, handle queries, liaise with staff, manage appointments, process referrals timely, provide general admin support, and ensure waiting time targets are met.

You will greet patients, manage appointments, enter data into the Radiology Information System, handle queries, liaise with departments, and ensure timely referrals and image processing.

<ul> 
 <li>Greeting patients and visitors attending the department - Accurately entering details onto the Radiology Information System - Handling queries, liaising with other departments and Colleagues when necessary - Liaising regularly with secondary care staff, GP surgeries etc. - Providing a fast and responsive appointments service to patients - Receiving and handling information regardng referrals to the service, within set timescales - Providing general admin support - Ensuring waiting time targets are met (including 2 week referrals) - Sending and receiving images via Radiology IT systems</li> 
</ul>

 
 Greeting patients and visitors attending the department - Accurately entering details onto the Radiology Information System - Handling queries, liaising with other departments and Colleagues when necessary - Liaising regularly with secondary care staff, GP surgeries etc. - Providing a fast and responsive appointments service to patients - Receiving and handling information regardng referrals to the service, within set timescales - Providing general admin support - Ensuring waiting time targets are met (including 2 week referrals) - Sending and receiving images via Radiology IT systems 


County Durham & Darlington NHS Foundation Trust

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