Founded in 2017 in Logan, Utah by Jason McGowan and Sawyer Hemsley, Crumbl Cookies has rapidly become the fastest-growing cookie company in the US with over 500 locations in 48 states. The company combines cutting-edge technology, iconic branding, and a rotating menu of over 200 unique cookie flavours, served in their distinctive pink box. Crumbl employs over 26,000 people nationwide, with franchises operated by local community members, aiming to deliver delicious cookies and a memorable customer experience.

Retail & Consumer Goods

Crumbl

You must be proficient in LMS and design platforms, possess excellent communication and critical thinking skills, have instructional experience, and be highly organized and adaptable.

You will design training courses, collaborate with experts, create interactive learning materials, oversee instructor hiring, and ensure consistent communication across training protocols.

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  Under the direction of the Director of Instructional Design, the <b>Manager of Instructional Design </b>oversees the creation, design and implementation of Crumbl digital training courses. These courses, which are focused on increasing the operational excellence of Crumbl stores’ operators and managers offering primarily digital offerings. This may also include recorded/live digital webinars and filmed classes. Possible live or in-person training may also be required. This manager oversees the Crumbl Instructional Designers and ensures the quality of their course content and teaching effectiveness. In addition to supporting the creation of these courses, they may facilitate their own training courses alongside Instructional Designers. These courses would be used in tandem with training provided to Franchise Partners and store operators by other Operations Teams, including the Operational Excellence Trainers, Franchise Partners Consultants, Marketing, Public Relations, Finance and Legal departments.
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  <br> This position is based in office in our Lindon UT Headquarters.
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 <h3 class="jobSectionHeader"><b>Duties</b></h3>
 <ul>
  <li> Develops and designs course curriculum for Crumbl store operators and Franchise Partners, including topics such as financial literacy, marketing, inventory management &amp; ordering, waste management, labor management, scheduling, food safety &amp; quality and customer experience</li>
  <li> Helps oversee and implements weekly training courses on operational topics including specific desert training and entire weekly menu training content</li>
  <li> While possibly not an expert on the above topics, the Manager will be required to facilitate communication and education between internal teams to create the best instructional content based on the needs of Franchise Partners, even educating on topics not Crumbl-specific</li>
  <li> Collaborates with subject matter experts to develop proper course content, which may be outside of Crumbl HQ teams</li>
  <li> Creates interactive, hands-on learning experiences and materials</li>
  <li> Designs learning activities, assignments, and assessments</li>
  <li> Strategizes with the Director of Instructional Design on instruction manuals, rubrics, and other teaching tools, including Digital Training (core kitchen training) and weekly recipe content</li>
  <li> Strategizes with the Certified Training Stores Specialist on the design of in-store training and quality control from participating Franchise Partner instructors</li>
  <li> Oversees the interviewing, hiring, and onboarding processes for Crumbl University Instructors</li>
  <li> Assists the Director of Instructional Design in overseeing staff performance</li>
  <li> Ensures that information communicated to Franchise Partners through the Franchise Support Specialists are aligned with all other training materials, as well as the Supply Chain and Procurement teams</li>
  <li> Works closely with the Director of Field Training and Director of Instructional Design to ensure training process and protocols are being communicated consistently and effectively to Crumbl HQ and Crumbl Franchise Partners</li>
  <li> Participates in weekly 1:1’s with the Director of Instructional Design</li>
  <li> Leads direct reports to achieve excellence in improving all stores’ operational excellence, including but not limited to improving and maintaining desert quality, product availability, store cleanliness and exceptional customer service</li>
  <li> Works closely with the Director of Field Training to ensure all Operational Excellence Trainers receive consistent and quality digital training</li>
 </ul>
 <h3 class="jobSectionHeader"><b> Qualifications</b></h3>
 <ul>
  <li> Proficient with learning management systems (LMS)</li>
  <li> Proficient in design platforms</li>
  <li> Confident in course management</li>
  <li> Excellent communication skills including the ability to effectively convey technical information to non-technical colleagues and clients</li>
  <li> Excellent critical thinking skills</li>
  <li> Ability to prioritize and manage multiple teams and projects, while meeting deadlines</li>
  <li> BS, MS, or higher degree in education, communication, instruction design, or an administrative field</li>
  <li> Experience as a classroom instructor</li>
  <li> Self Starter/Go Getter/Independent</li>
  <li> Confident decision making skills</li>
  <li> Ability to direct employees/team members effectively</li>
  <li> Open to constant feedback</li>
  <li> Ability to analyze data to draw conclusions / identify lessons learned</li>
  <li> Highly organized and self-motivated</li>
  <li> Demonstrated ability to create structure and prioritize work</li>
  <li> Comfortable working in a fast-paced, results-oriented culture</li>
  <li> Creative problem solver</li>
  <li> Flexible and adaptable</li>
 </ul>
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   Benefits &amp; Perks
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 <ul>
  <li><br> Medical, dental, and vision benefits</li>
  <li>15 days PTO/year</li>
  <li>10 paid holidays</li>
  <li>Paid parental leave</li>
  <li>Personal phone bill reimbursement</li>
  <li>Gym reimbursement</li>
  <li>Corporate DoorDash® DashPass membership</li>
  <li>Regular company and team activities</li>
  <li>401k with competitive matching contribution plan</li>
  <li>Excellent opportunities for career growth</li>
  <li>Work in a hyper-growth company</li>
 </ul>
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  <br> Crumbl was founded in 2017 by Jason McGowan &amp; Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.
 </div>
 <div></div>
 <div>
  <br> Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.
 </div>
 <div></div>
 <div>
  <br> Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box!
 </div>
 <div></div>
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  <br> Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
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  Under the direction of the Director of Instructional Design, the Manager of Instructional Design oversees the creation, design and implementation of Crumbl digital training courses. These courses, which are focused on increasing the operational excellence of Crumbl stores’ operators and managers offering primarily digital offerings. This may also include recorded/live digital webinars and filmed classes. Possible live or in-person training may also be required. This manager oversees the Crumbl Instructional Designers and ensures the quality of their course content and teaching effectiveness. In addition to supporting the creation of these courses, they may facilitate their own training courses alongside Instructional Designers. These courses would be used in tandem with training provided to Franchise Partners and store operators by other Operations Teams, including the Operational Excellence Trainers, Franchise Partners Consultants, Marketing, Public Relations, Finance and Legal departments.
 
 
 
   This position is based in office in our Lindon UT Headquarters.
  
 Duties
 
   Develops and designs course curriculum for Crumbl store operators and Franchise Partners, including topics such as financial literacy, marketing, inventory management & ordering, waste management, labor management, scheduling, food safety & quality and customer experience
   Helps oversee and implements weekly training courses on operational topics including specific desert training and entire weekly menu training content
   While possibly not an expert on the above topics, the Manager will be required to facilitate communication and education between internal teams to create the best instructional content based on the needs of Franchise Partners, even educating on topics not Crumbl-specific
   Collaborates with subject matter experts to develop proper course content, which may be outside of Crumbl HQ teams
   Creates interactive, hands-on learning experiences and materials
   Designs learning activities, assignments, and assessments
   Strategizes with the Director of Instructional Design on instruction manuals, rubrics, and other teaching tools, including Digital Training (core kitchen training) and weekly recipe content
   Strategizes with the Certified Training Stores Specialist on the design of in-store training and quality control from participating Franchise Partner instructors
   Oversees the interviewing, hiring, and onboarding processes for Crumbl University Instructors
   Assists the Director of Instructional Design in overseeing staff performance
   Ensures that information communicated to Franchise Partners through the Franchise Support Specialists are aligned with all other training materials, as well as the Supply Chain and Procurement teams
   Works closely with the Director of Field Training and Director of Instructional Design to ensure training process and protocols are being communicated consistently and effectively to Crumbl HQ and Crumbl Franchise Partners
   Participates in weekly 1:1’s with the Director of Instructional Design
   Leads direct reports to achieve excellence in improving all stores’ operational excellence, including but not limited to improving and maintaining desert quality, product availability, store cleanliness and exceptional customer service
   Works closely with the Director of Field Training to ensure all Operational Excellence Trainers receive consistent and quality digital training
 
  Qualifications
 
   Proficient with learning management systems (LMS)
   Proficient in design platforms
   Confident in course management
   Excellent communication skills including the ability to effectively convey technical information to non-technical colleagues and clients
   Excellent critical thinking skills
   Ability to prioritize and manage multiple teams and projects, while meeting deadlines
   BS, MS, or higher degree in education, communication, instruction design, or an administrative field
   Experience as a classroom instructor
   Self Starter/Go Getter/Independent
   Confident decision making skills
   Ability to direct employees/team members effectively
   Open to constant feedback
   Ability to analyze data to draw conclusions / identify lessons learned
   Highly organized and self-motivated
   Demonstrated ability to create structure and prioritize work
   Comfortable working in a fast-paced, results-oriented culture
   Creative problem solver
   Flexible and adaptable
 
 
   Benefits & Perks
 
 
 
   Medical, dental, and vision benefits
  15 days PTO/year
  10 paid holidays
  Paid parental leave
  Personal phone bill reimbursement
  Gym reimbursement
  Corporate DoorDash® DashPass membership
  Regular company and team activities
  401k with competitive matching contribution plan
  Excellent opportunities for career growth
  Work in a hyper-growth company
 
 
 
   Crumbl was founded in 2017 by Jason McGowan & Sawyer Hemsley in Logan, Utah. It is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. Crumbl is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people.
 
 
 
   Crumbl HQ and franchisees provide employment for over 26,000 people across the United States, and all of our franchises are owned and operated by independent members of the local community.
 
 
 
   Crumbl’s 200+ unique cookie flavors rotate weekly and are served in our famous pink box!
 
 
 
   Crumbl is an equal opportunity employer. Crumbl provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status or veteran status.
 


Manager of Instructional Design - Crumbl

Manager of Instructional Design

You should have leadership or management experience, a passion for food, customer service skills, a commitment to excellence, and a high school diploma or higher.

You will lead and support the team, ensure excellent guest service, manage operations efficiently, communicate effectively, and drive sales while upholding Crumbl's values and culture.

Paramus

We are prepping to open a brand new location in Bergen Town Center Mall, and currently building our leadership team. Ideally, we'd like to hire someone that can do their leadership training at one of our currently open Crumbl locations prior to the Grand Opening at Paramus. Who are we looking for? If you are someone who enjoys leading the best team(s) in the industry, baking, working with your hands, managing and has a passion to serve and make memorable experiences, likes to learn and grow while being in a fast-paced environment, then Crumbl Cookies is the place for you. Oh... and did we tell you these cookies are the best in the world!!! Crumbl Cookies is a new company that is disrupting the way people experience and enjoy cookies. We are proudly going to build a reputation consisting of incredible tasting and consistently delicious cookies that are the best in the world, through our fun "Crumbl" culture, creating raving fan experiences every day, and providing a clean, safe, and welcoming environment. This reputation is only possible with an individual who is passionate and dedicated to offering world class cookies and raving fan experiences, believing in the impossible, serving their team and guests, and having a strong desire to grow and learn. Essential Role Functions Leadership | Communication | Management | Interpersonal Skills| Teamwork | Efficiency | Teaching Coaching | Sales | Job Technology | Time Management | Planning & Prioritization | Raving Guest Service LEADERSHIP: Leads the team through character, building guest as well as team relationships, and action as well as vision. Holds oneself accountable, acts with integrity at all times. COMMUNICATION: Exceptional communication skills, with all team members as well as management staff, vendors, corporate office, as well as all others that we come into contact with. MANAGEMENT: Ability to manage the team and systems in order to achieve the vision, mission, and values pertaining to CRUMBL. INTERPERSONAL SKILLS: Ability to relate, listen, as well as to solve the needs of both our team members as well as our guests. TEAMWORK: Understands the importance of delivering on individual role responsibilities but also shows a desire and effort to support, management as well as team members. EFFICIENCY: Has a mindset and work-ethic that is focused on providing exceptional guest service and Crumbl products in a quick manner. Commits to performing all duties extremely well at a pace that creates a memorable experience for our team members as well as our guests. TEACHING/COACHING: Ability to patiently support team members to be the best there is in their roles. SALES: Desires to grow the business, with new guests as well as business, thru catering as well as in store interactions. TECHNOLOGY: Understand and uses Crumbl business technology applications efficiently. Stays current on all training and displays a high level of performance in the technology tools used. TIME MANAGEMENT: Ability to prioritize time as well as where to dedicate their time throughout their shift. PLANNING/PRIORITIZATION: Ability to prepare ahead of time to meet the demands of the position, as well as to choose the most important tasks as well as duties on a daily basis. RAVING FAN SERVICE: Instinctively serves our guests with a smile and genuine intentions to provide them with an amazing experience. Always acts in a way that represents the "Crumbl Culture". Role Qualifications Work-Ethic | Experience | Cultural Fit | Education | Commitment to People & Excellence WORK-ETHIC: Committed to giving excellent effort in all responsibilities and tasks EXPERIENCE: Leadership or management experience, food or restaurant experience, customer service experience CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking. EDUCATION: High school or higher COMMITMENT TO THE GUEST & EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence. We believe In The Golden Rule & Potential We treat all people well, with a positive and caring servant's attitude. We believe in coaching everyone to their full potential. Character, Values & Excellence We have high integrity and character, which builds an unbreakable level of trust. We are excellence driven, paying attention to every detail. We have grit and are bold and decisive in our actions. Living Life, Inspiring, & Having Fun We enjoy life, give people hope, and have fun. Benefits Free cookies Regular performance collaboration and career growth opportunities Flexible scheduling Recognition awards Sundays off Sick time 401k (once qualified) Future Leadership Opportunities We plan to develop and promote from within for future roles that will be needed as we grow. We are planning on expanding Crumbl locations throughout our area and then into other states throughout the country. Competitive compensation packages for all positions. "Do what you do so well that they want to see it again and bring their friends." - Walt Disney

Crumbl Cookies Manager / Assistant Manager - Paramus NJ - Crumbl

We are prepping to open a brand new location in Bergen Town Center Mall, and currently building our leadership team. Ideally, we'd like to hire someone that can do their leadership training at one of our currently open Crumbl locations prior to the Grand Opening at Paramus. Who are we looking for? If you are someone who enjoys leading the best team(s) in the industry, baking, working with your hands, managing and has a passion to serve and make memorable experiences, likes to learn and grow while being in a fast-paced environment, then Crumbl Cookies is the place for you. Oh... and did we tell you these cookies are the best in the world!!! Crumbl Cookies is a new company that is disrupting the way people experience and enjoy cookies. We are proudly going to build a reputation consisting of incredible tasting and consistently delicious cookies that are the best in the world, through our fun "Crumbl" culture, creating raving fan experiences every day, and providing a clean, safe, and welcoming environment. This reputation is only possible with an individual who is passionate and dedicated to offering world class cookies and raving fan experiences, believing in the impossible, serving their team and guests, and having a strong desire to grow and learn. Essential Role Functions Leadership | Communication | Management | Interpersonal Skills| Teamwork | Efficiency | Teaching Coaching | Sales | Job Technology | Time Management | Planning &amp;amp; Prioritization | Raving Guest Service LEADERSHIP: Leads the team through character, building guest as well as team relationships, and action as well as vision. Holds oneself accountable, acts with integrity at all times. COMMUNICATION: Exceptional communication skills, with all team members as well as management staff, vendors, corporate office, as well as all others that we come into contact with. MANAGEMENT: Ability to manage the team and systems in order to achieve the vision, mission, and values pertaining to CRUMBL. INTERPERSONAL SKILLS: Ability to relate, listen, as well as to solve the needs of both our team members as well as our guests. TEAMWORK: Understands the importance of delivering on individual role responsibilities but also shows a desire and effort to support, management as well as team members. EFFICIENCY: Has a mindset and work-ethic that is focused on providing exceptional guest service and Crumbl products in a quick manner. Commits to performing all duties extremely well at a pace that creates a memorable experience for our team members as well as our guests. TEACHING/COACHING: Ability to patiently support team members to be the best there is in their roles. SALES: Desires to grow the business, with new guests as well as business, thru catering as well as in store interactions. TECHNOLOGY: Understand and uses Crumbl business technology applications efficiently. Stays current on all training and displays a high level of performance in the technology tools used. TIME MANAGEMENT: Ability to prioritize time as well as where to dedicate their time throughout their shift. PLANNING/PRIORITIZATION: Ability to prepare ahead of time to meet the demands of the position, as well as to choose the most important tasks as well as duties on a daily basis. RAVING FAN SERVICE: Instinctively serves our guests with a smile and genuine intentions to provide them with an amazing experience. Always acts in a way that represents the "Crumbl Culture". Role Qualifications Work-Ethic | Experience | Cultural Fit | Education | Commitment to People &amp;amp; Excellence WORK-ETHIC: Committed to giving excellent effort in all responsibilities and tasks EXPERIENCE: Leadership or management experience, food or restaurant experience, customer service experience CULTURAL FIT: Has a strong internal "why" that aligns with us and Crumbl Headquarters, has similar values and character, and has a passion for food and baking. EDUCATION: High school or higher COMMITMENT TO THE GUEST &amp;amp; EXCELLENCE: Has a genuine desire to serve others while having an unquenchable thirst for excellence. We believe In The Golden Rule &amp;amp; Potential We treat all people well, with a positive and caring servant's attitude. We believe in coaching everyone to their full potential. Character, Values &amp;amp; Excellence We have high integrity and character, which builds an unbreakable level of trust. We are excellence driven, paying attention to every detail. We have grit and are bold and decisive in our actions. Living Life, Inspiring, &amp;amp; Having Fun We enjoy life, give people hope, and have fun. Benefits Free cookies Regular performance collaboration and career growth opportunities Flexible scheduling Recognition awards Sundays off Sick time 401k (once qualified) Future Leadership Opportunities We plan to develop and promote from within for future roles that will be needed as we grow. We are planning on expanding Crumbl locations throughout our area and then into other states throughout the country. Competitive compensation packages for all positions. "Do what you do so well that they want to see it again and bring their friends." - Walt Disney

Crumbl

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