DBS Bank is a leading financial services group headquartered in Singapore, offering a range of banking and financial services including personal, corporate, and investment banking. Their ultimate mission is to be the best bank for a better world, focusing on delivering innovative, sustainable solutions to improve lives and drive economic growth. DBS aims to harness technology and a customer-centric approach to provide seamless banking experiences and contribute positively to society.

Finance

DBS Bank

You need 10+ years in client service at a bank, a degree, knowledge of banking terms and processes, experience with CRM, and proficiency in MS Office (Word, Excel, PowerPoint).

You will manage client escalations, ensure timely resolutions, maintain CRM updates, enhance customer satisfaction, support sales, and comply with policies while fostering client relationships.

Customer Relations

Banking & Finance

Chennai

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.Job Purpose* Differentiated Customer Experiences – Leading through ServiceJob Duties & responsibilities* Ensure each client escalation is owned and closed within 24 hours. In case of exceeding 24 hours TAT, client is informed on a periodic basis by yourself on delay and resolution date.* Adhering to the Service Management Principles: Increase client interactions and ensure that they are handled as per the RED Service standards –* Mandatory 100% coverage and contact-ability of all clients under various service led campaigns in CRM* 100% mandatory coverage of all qualified Treasures every quarter* Ensure 100% implementation of CBG Client Contact Management Policy* Ensure 20 Unique clients are covered every month under CCM, and details updated in CRM or as per applicable target.Requirements* Minimum 10 years of front line client experience with a leading bank or financial institution.Education / Preferred Qualifications* Graduate/PostgraduateCore Competencies* Take ownership and be accountable for all customer issues: updating CRM, end to end customer complaint journey management; first time resolution, doing things right the first time-* Embed the service culture for all customer touchpoints particularly complaint resolution and client communication* Support the sales team to acquire 60% of the customers digitally – IWealth, Pweb, etc.* Ensure risk and governance factors of the branch are always monitored and addressed.
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Potential breaches must be highlighted immediately* Increase customer satisfaction scores - Minimum CSS and Problem Resolution scores of 4.1 for the Cluster, brand awareness and customer preference indicators* Support the CSOs (Client Service Officers) on daily BAU as per requirement* Co-ordinate with support functions for ad-hoc banking related requirement received from clients* Customer service lobby management (client walk-ins) for mapped branches* Maintain and grow relationships with each Treasure client by ensuring and establishing individual connect outside of CCM* Account Opening and static data STP to be maintained at &gt;80% or as per targets decided by Senior Management.* Resolution of 95% of branch requests and enquiry within stipulated TATs* Ensure resolution of 100% complaints within 1 dayTechnical Competencies* Should have knowledge on banking terminologies, branch banking processes, digital banking, UPI* Preferred to have working experience on CRM applications* Should be well versed with MS -Office applications like WORD, EXCEL, POWER POINTWork Relationship* Complete all pending risk reviews, CRM, AML, Re-KYC, EWSS & Surveillance alerts and ensuring no alerts remain over-due.* Ensure on time calling for all I-Wealth leads* Ensure TRE and Global Indian clients are given priority processing and attention* Ensure timely closure of Deferrals taken within the stipulated timelinesDBS India - Culture & Behaviors* Performance through Value Based Proposition* Ensure customer focus by delighting customers & reduce complaints* Build pride and passion to protect, maintain and enhance DBS’ image and reputation* Enhance knowledge base, build skill sets & develop competencies* Execute at speed while maintaining error free operations* Maintain the highest standards of honesty and integrity

Business FunctionAs the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.Job Purpose* Differentiated Customer Experiences – Leading through ServiceJob Duties & responsibilities* Ensure each client escalation is owned and closed within 24 hours. In case of exceeding 24 hours TAT, client is informed on a periodic basis by yourself on delay and resolution date.* Adhering to the Service Management Principles: Increase client interactions and ensure that they are handled as per the RED Service standards –* Mandatory 100% coverage and contact-ability of all clients under various service led campaigns in CRM* 100% mandatory coverage of all qualified Treasures every quarter* Ensure 100% implementation of CBG Client Contact Management Policy* Ensure 20 Unique clients are covered every month under CCM, and details updated in CRM or as per applicable target.Requirements* Minimum 10 years of front line client experience with a leading bank or financial institution.Education / Preferred Qualifications* Graduate/PostgraduateCore Competencies* Take ownership and be accountable for all customer issues: updating CRM, end to end customer complaint journey management; first time resolution, doing things right the first time-* Embed the service culture for all customer touchpoints particularly complaint resolution and client communication* Support the sales team to acquire 60% of the customers digitally – IWealth, Pweb, etc.* Ensure risk and governance factors of the branch are always monitored and addressed.

Potential breaches must be highlighted immediately* Increase customer satisfaction scores - Minimum CSS and Problem Resolution scores of 4.1 for the Cluster, brand awareness and customer preference indicators* Support the CSOs (Client Service Officers) on daily BAU as per requirement* Co-ordinate with support functions for ad-hoc banking related requirement received from clients* Customer service lobby management (client walk-ins) for mapped branches* Maintain and grow relationships with each Treasure client by ensuring and establishing individual connect outside of CCM* Account Opening and static data STP to be maintained at >80% or as per targets decided by Senior Management.* Resolution of 95% of branch requests and enquiry within stipulated TATs* Ensure resolution of 100% complaints within 1 dayTechnical Competencies* Should have knowledge on banking terminologies, branch banking processes, digital banking, UPI* Preferred to have working experience on CRM applications* Should be well versed with MS -Office applications like WORD, EXCEL, POWER POINTWork Relationship* Complete all pending risk reviews, CRM, AML, Re-KYC, EWSS & Surveillance alerts and ensuring no alerts remain over-due.* Ensure on time calling for all I-Wealth leads* Ensure TRE and Global Indian clients are given priority processing and attention* Ensure timely closure of Deferrals taken within the stipulated timelinesDBS India - Culture & Behaviors* Performance through Value Based Proposition* Ensure customer focus by delighting customers & reduce complaints* Build pride and passion to protect, maintain and enhance DBS’ image and reputation* Enhance knowledge base, build skill sets & develop competencies* Execute at speed while maintaining error free operations* Maintain the highest standards of honesty and integrity

Associate,Customer Service Officer - Treasures, Consumer Banking Group - DBS Bank

Associate,Customer Service Officer - Treasures, Consumer Banking Group

You should have a degree in Computing/Computer Science/Engineering and 4-6 years of experience in application testing, preferably in financial services, with skills in UFT and JIRA.

You will design and execute SIT/UAT testing, review requirements, prepare test cases, report defects, communicate issues, and collaborate with analysts and users throughout the application lifecycle.

Software Engineering

IT & Cybersecurity

Hyderabad

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In ITT we focus on specific niche applications that enable the Global Financial Markets Group in delivering exceptional customer journeys and seamless product pricing and distribution capabilities.Roles & Responsibilities•; As part of the testing team you are responsible in the design and execution of SIT and UAT Quality Assurance Testing across a myriad of applications from the earliest opportunity with rigour and precision•; Responsible to review user requirements, preparation of test cases, followed by its execution and reporting of defects and completion•; Communicating all test issues effectively with the development team and executing procedures in order to arrive at the appropriate fix•; As part of the team, you will be called upon to estimate, plan, test and document the delivery of the applications across its delivery lifecycle•; Working with business analyst and End Users within organization As part of the team, you will be called upon to estimate, plan, test and document the delivery of the applications across its delivery lifecycle•; Working with business analyst and End Users within organization•; Defect management and reporting – Communicating defect issues to the necessary stakeholdersRequirements•; Degree in Computing / Computer Science / Engineering preferred•; Between 4 to 6 years of experience, preferably in financial services industry•; Hands on experience in application testing•; Experience in UFT, JIRA

Associate, Quality Assurance, Global Financial Markets Technology - DBS Bank

Associate, Quality Assurance, Global Financial Markets Technology

You need 4-7 years in test automation with Selenium, strong Java/Python skills, API testing with Rest Assured, Agile experience, SQL knowledge, and proficiency in documenting bugs in JIRA.

You will ensure QA processes align with the product roadmap, conduct testing, develop test cases, communicate progress, and identify risks while embracing continuous learning and innovative practices.

Business FunctionGroup Technology and Operations (T&O) enable and empower the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology operations, people’s capability and innovation. Group T&O is responsible for managing majority of the Bank's operational processes and inspire to delight internal and external business partners through multiple banking innovative delivery channels.Roles & Responsibilities•; Understand the product roadmap and ensure that testing is conducted as per the QA process•; Demonstrate a strong understanding of Software Development Life Cycle, Agile and Quality engineering practices•; Be results-oriented with a strong attention to detail•; Showcase strong analytic skills to process complex requirements and come up with end-to-end scenarios and test cases•; Be an effective communicator and team player•; Provide timely updates on release health with detailed progress and proactively highlight any issues or risks•; Practices continuous learning and is innovative to the coreRequirements•; 4 to 7 years of experience into functional test automation using Selenium, TestNG/BDD with Cucumber or Serenity•; Well-versed with OOPS and hands-on Programming in Java or Python•; Experience on Rest API and hands-on automation of API tests using Rest Assured•; Knowledge on Performance testing•; Has working knowledge of Database and SQL•; Has worked in Agile Delivery Model and can perform In-Sprint Automation•; Able to come up with Test Approach and identify regression impact•; Good at documenting the bugs in JIRA, test evidence and able to articulate status on deliverables clearly to all stakeholders

DBS Bank

Mission