Large

Live and Breathe our Marketplace

Play to Win

Celebrate Difference

Champion Big and Small Innovations

Obsess about Operational Excellence

Be Curious and Intellectually Honest

Deliveroo is an online food delivery platform that connects customers with a wide range of restaurants and food establishments. Through their website and mobile app, customers can browse menus, place orders, and have their favourite meals delivered directly to their doorstep. Deliveroo's ultimate mission is to provide convenient and efficient food delivery services, giving customers access to a diverse selection of cuisines from local restaurants. Their purpose is to support restaurants and food vendors by expanding their reach and customer base, enabling them to thrive in the digital age and compete in the increasingly competitive food delivery market. Deliveroo aims to enhance the overall dining experience for customers while helping restaurant partners grow their business and adapt to evolving consumer preferences.

Retail & Consumer Goods

Deliveroo

We’re a food company, aiming to be the food company. Fancy joining that mission?

You will provide high-quality EA support to multiple VPs, collaborating with other EAs to ensure the smooth operation of the business.

You will manage diaries, organize meetings, arrange travel, process expenses, maintain documents, support team events, and ensure compliance with policies while providing ad hoc administrative support.

Sales & Business Development

London

Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. About The Role As an Executive Assistant you’ll be providing high quality EA / administrative support to two or more of our VPs. You will sit within the EA team and partner closely with other EAs to support smooth running of the business. Key Responsibilities: * Manage diaries, including organising internal and external meetings, across multiple locations and timezones * Ensure VPs feels well prepared for all interactions and has necessary documents for internal and external meetings * Secure meeting rooms for internal and external meetings, including external venue space as required * Register guests with reception and welcome them on arrival * Arrange refreshments for meetings as required * Research and book travel and accommodation + visa applications as required * Book ground transportation including taxis * Arrange courier services * Process expenses * Raise purchase orders and process invoices * Establish, maintain and update key docs / doc repositories including shared drives * Organise or support the organisation of team events / offsites / workshops / socials * Partner with various stakeholders to support smooth running of the business, including Facilities Team, Enterprise Tech and AV Teams * Provide ad hoc administrative support as required, including personal administration or collecting lunch * Manage ad hoc projects / initiatives as they arise * Ensure compliance with key policies, including but not limited to Travel &amp; Expense policy * Positively contribute to making the EA team a great team to work in, including through organising or participating in team events * Positively contribute to making Deliveroo a great place to work, including through participation in social events and ERG events Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace &amp; Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy.

Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. About The Role As an Executive Assistant you’ll be providing high quality EA / administrative support to two or more of our VPs. You will sit within the EA team and partner closely with other EAs to support smooth running of the business. Key Responsibilities: * Manage diaries, including organising internal and external meetings, across multiple locations and timezones * Ensure VPs feels well prepared for all interactions and has necessary documents for internal and external meetings * Secure meeting rooms for internal and external meetings, including external venue space as required * Register guests with reception and welcome them on arrival * Arrange refreshments for meetings as required * Research and book travel and accommodation + visa applications as required * Book ground transportation including taxis * Arrange courier services * Process expenses * Raise purchase orders and process invoices * Establish, maintain and update key docs / doc repositories including shared drives * Organise or support the organisation of team events / offsites / workshops / socials * Partner with various stakeholders to support smooth running of the business, including Facilities Team, Enterprise Tech and AV Teams * Provide ad hoc administrative support as required, including personal administration or collecting lunch * Manage ad hoc projects / initiatives as they arise * Ensure compliance with key policies, including but not limited to Travel & Expense policy * Positively contribute to making the EA team a great team to work in, including through organising or participating in team events * Positively contribute to making Deliveroo a great place to work, including through participation in social events and ERG events Why Deliveroo Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. Workplace & Diversity At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space. Please click here to view our candidate privacy policy.

Executive Assistant - Deliveroo

&lt;strong&gt;Why Deliveroo&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.&lt;br&gt;&lt;br&gt;We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About The Role&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As an Executive Assistant you’ll be providing high quality EA / administrative support to two or more of our VPs.&lt;br&gt;&lt;br&gt;You will sit within the EA team and partner closely with other EAs to support smooth running of the business.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Key Responsibilities:&lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Manage diaries, including organising internal and external meetings, across multiple locations and timezones&lt;/li&gt;&lt;li&gt;Ensure VPs feels well prepared for all interactions and has necessary documents for internal and external meetings&lt;/li&gt;&lt;li&gt;Secure meeting rooms for internal and external meetings, including external venue space as required&lt;/li&gt;&lt;li&gt;Register guests with reception and welcome them on arrival &lt;/li&gt;&lt;li&gt;Arrange refreshments for meetings as required&lt;/li&gt;&lt;li&gt;Research and book travel and accommodation + visa applications as required &lt;/li&gt;&lt;li&gt;Book ground transportation including taxis &lt;/li&gt;&lt;li&gt;Arrange courier services &lt;/li&gt;&lt;li&gt;Process expenses&lt;/li&gt;&lt;li&gt;Raise purchase orders and process invoices&lt;/li&gt;&lt;li&gt;Establish, maintain and update key docs / doc repositories including shared drives &lt;/li&gt;&lt;li&gt;Organise or support the organisation of team events / offsites / workshops / socials&lt;/li&gt;&lt;li&gt;Partner with various stakeholders to support smooth running of the business, including Facilities Team, Enterprise Tech and AV Teams &lt;/li&gt;&lt;li&gt;Provide ad hoc administrative support as required, including personal administration or collecting lunch &lt;/li&gt;&lt;li&gt;Manage ad hoc projects / initiatives as they arise&lt;/li&gt;&lt;li&gt;Ensure compliance with key policies, including but not limited to Travel &amp;amp; Expense policy&lt;/li&gt;&lt;li&gt;Positively contribute to making the EA team a great team to work in, including through organising or participating in team events &lt;/li&gt;&lt;li&gt;Positively contribute to making Deliveroo a great place to work, including through participation in social events and ERG events &lt;br&gt;&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Why Deliveroo&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. . We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.&lt;br&gt;&lt;br&gt;We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Workplace &amp;amp; Diversity&lt;br&gt;&lt;br&gt;&lt;/strong&gt;At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.&lt;br&gt;&lt;br&gt;We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.&lt;br&gt;&lt;br&gt;Please click here to view our candidate privacy policy.

Executive Assistant

You must be fluent in French, have 5+ years' Operations Manager experience, be results-driven, calm under pressure, knowledgeable of CRM systems, and willing to join a 24/7 on-call rota. Take personal accountability, have analytical skills, and be able to lead multiple projects independently.

You will oversee outsourced partner performance, drive improvement strategies, prioritize gaps, and support in-market teams in delivering top-notch customer care at Deliveroo. Drive change, own performance deep dives, and support colleagues across markets.

Business, Operations & Strategy

Manchester

Why Deliveroo<ul><li>Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.</li><li>This role is a&nbsp;hybrid&nbsp;position, with 3 days per week being based out of our Manchester office.</li></ul>The Global Care Operations team&nbsp;<ul><li>The Operations team is the engine room within Care - owning agent performance, continuous improvement, change, and transformation. Our focus is improving customer experience and delivering efficiencies, and as such we’re looking for an analytically strong and driven individual with previous experience in customer service.</li></ul>In this role you'll be involved in three key areas:<ul><li>Working with multiple stakeholders to own and manage day-to-day performance of all French speaking service queues for customers, restaurants and riders (e.g. chat / call)</li><li>Leading on projects to meet our departmental goals (e.g. reducing handle time to save costs)</li><li>Creating business insights, KPIs and targets to measure effectiveness (e.g. using agent level reporting to create productivity targets)</li></ul>What you’ll be doing:<ul><li>Managing the performance of our outsourced partner(s), identifying areas for improvement and creating plans to achieve them (e.g. agent efficiency)</li><li>Identifying and prioritising performance gaps with partners and internal stakeholders (e.g. policy, workforce management) and owning performance improvement strategies where required&nbsp;</li><li>Supporting in-market leadership teams make Care a true differentiator at Deliveroo, ensuring best in class customer satisfaction for our customers</li><li>Relentlessly driving change - surfacing issues across Care operations, generating hypotheses, and landing improvements</li><li>Owning performance deep dives and leading updates with executive stakeholders on specific issues (e.g. performance gaps)</li><li>Support other markets and colleagues by taking part in the on-call rota.</li></ul>Requirements:We are looking for someone who:<ul><li>Is fluent in&nbsp;French&nbsp;(both written and verbal)</li><li>Has 5+ years’ experience as an Operations Manager in a fast moving and dynamic company - previous BPO experience is highly desirable&nbsp;</li><li>Is results driven, with experience of leading performance improvement projects</li><li>Can prioritise effectively and lead on multiple project workstreams concurrently and independently</li><li>Is calm under pressure and has experience of crisis management and business continuity</li><li>Is knowledgeable of CRM systems (e.g. Zendesk / Salesforce) and has experience of creating synergies across systems</li><li>Has some partner / vendor management experience</li><li>Takes personal accountability for quality and accuracy of their work&nbsp;</li><li>Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essential</li><li>Can join the 24/7 on-call rota, working out at roughly two weeks per quarter</li></ul>Why Deliveroo?<ul><li>Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.</li><li>We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.</li></ul>Benefits and Diversity<ul><li>At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.</li><li>We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.</li></ul>

Why DeliverooOur mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.This role is a hybrid position, with 3 days per week being based out of our Manchester office.The Global Care Operations team The Operations team is the engine room within Care - owning agent performance, continuous improvement, change, and transformation. Our focus is improving customer experience and delivering efficiencies, and as such we’re looking for an analytically strong and driven individual with previous experience in customer service.In this role you'll be involved in three key areas:Working with multiple stakeholders to own and manage day-to-day performance of all French speaking service queues for customers, restaurants and riders (e.g. chat / call)Leading on projects to meet our departmental goals (e.g. reducing handle time to save costs)Creating business insights, KPIs and targets to measure effectiveness (e.g. using agent level reporting to create productivity targets)What you’ll be doing:Managing the performance of our outsourced partner(s), identifying areas for improvement and creating plans to achieve them (e.g. agent efficiency)Identifying and prioritising performance gaps with partners and internal stakeholders (e.g. policy, workforce management) and owning performance improvement strategies where required Supporting in-market leadership teams make Care a true differentiator at Deliveroo, ensuring best in class customer satisfaction for our customersRelentlessly driving change - surfacing issues across Care operations, generating hypotheses, and landing improvementsOwning performance deep dives and leading updates with executive stakeholders on specific issues (e.g. performance gaps)Support other markets and colleagues by taking part in the on-call rota.Requirements:We are looking for someone who:Is fluent in French (both written and verbal)Has 5+ years’ experience as an Operations Manager in a fast moving and dynamic company - previous BPO experience is highly desirable Is results driven, with experience of leading performance improvement projectsCan prioritise effectively and lead on multiple project workstreams concurrently and independentlyIs calm under pressure and has experience of crisis management and business continuityIs knowledgeable of CRM systems (e.g. Zendesk / Salesforce) and has experience of creating synergies across systemsHas some partner / vendor management experienceTakes personal accountability for quality and accuracy of their work Has solid analytical background (e.g. Excel pivot tables and INDEX MATCH), SQL skills are highly desirable but not essentialCan join the 24/7 on-call rota, working out at roughly two weeks per quarterWhy Deliveroo?Why Deliveroo? When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.Benefits and DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

Care Operations Manager - Deliveroo

Care Operations Manager

You must have a proven track record in account management, problem-solving skills, creativity, excellent phone manner, and a passion for technology. Let's excel together at Deliveroo.

You will manage a portfolio of accounts, support partner growth, maintain relationships, liaise between restaurants and internal teams, develop accounts, execute campaigns, and drive engagement with marketing opportunities.

<ul><li>Deliveroo is on a mission to transform the way the world thinks about food delivery. The Restaurants Team helps our restaurant partners grow their businesses through supporting them to improve their delivery operations and attract new customers.</li><li>As an SMB Account Manager, you will have discussions with our restaurant partners about all aspects of their business. Whether that's how they can get involved in our national and local marketing campaigns or our most important operational campaign priorities. Additionally, what steps they can take to offer the best delivery experience possible to customers and how they can take advantage of our latest technology and perks. You will help restaurant partners to get the very best out of our platform and you will report to your Account Management Team Leader.</li><li>This will be an office-based position during your probation, following this, you will have the autonomy of&nbsp;hybrid&nbsp;working. You will work as part of the SMB (Small Medium Business) team in Manchester City Centre.</li></ul>What you will do:<ul><li>Manage a portfolio of accounts through desk-based account management model</li><li>Support the growth of partners through email, phone, online presentations and video calls</li><li>Maintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platform</li><li>Liaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needs</li><li>Develop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for Deliveroo</li><li>Execute campaigns to improve important performance metrics including customer outcomes, retention and order volume growth</li><li>Drive engagement with Deliveroo's national and local marketing opportunities for restaurants</li></ul>Requirements:&nbsp;<ul><li>Track record in an account management role</li><li>Understand problems and get to the crux of an issue quickly, using data and without over-complicating</li><li>The ability to remove barriers through creativity</li><li>An excellent phone manner, and experience providing telephone support and selling to customers</li><li>Enthusiastic about technology and keen to learn about all the ways in which our tech can help our partners excel</li></ul>Why Deliveroo<ul><li>Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.</li></ul>Benefits and Diversity<ul><li>At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.</li><li>We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.</li></ul>

Deliveroo is on a mission to transform the way the world thinks about food delivery. The Restaurants Team helps our restaurant partners grow their businesses through supporting them to improve their delivery operations and attract new customers.As an SMB Account Manager, you will have discussions with our restaurant partners about all aspects of their business. Whether that's how they can get involved in our national and local marketing campaigns or our most important operational campaign priorities. Additionally, what steps they can take to offer the best delivery experience possible to customers and how they can take advantage of our latest technology and perks. You will help restaurant partners to get the very best out of our platform and you will report to your Account Management Team Leader.This will be an office-based position during your probation, following this, you will have the autonomy of hybrid working. You will work as part of the SMB (Small Medium Business) team in Manchester City Centre.What you will do:Manage a portfolio of accounts through desk-based account management modelSupport the growth of partners through email, phone, online presentations and video callsMaintain long-term relationships with our partner base, ensuring the best service is provided so our partners can be successful on our platformLiaise between your restaurants and our teams to ensure the delivery of our solutions according to our partner's needsDevelop accounts to initiate and maintain favourable relationships with partners, coupled with driving positive outcomes for DeliverooExecute campaigns to improve important performance metrics including customer outcomes, retention and order volume growthDrive engagement with Deliveroo's national and local marketing opportunities for restaurantsRequirements: Track record in an account management roleUnderstand problems and get to the crux of an issue quickly, using data and without over-complicatingThe ability to remove barriers through creativityAn excellent phone manner, and experience providing telephone support and selling to customersEnthusiastic about technology and keen to learn about all the ways in which our tech can help our partners excelWhy DeliverooOur mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.Benefits and DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an exciting space.

Account Manager (Small, Medium Business) - Deliveroo

Account Manager (Small, Medium Business)

You need 3+ years' strategy experience with quantitative skills, leadership experience, data orientation, and cross-functional team leadership.

You will help shape and drive the long-term strategy, develop new initiatives and programs, and identify performance improvement opportunities for Deliveroo in the EU region.

<ul><li>The Strategy team helps resolve the most exciting and important issues facing the business and pursue our biggest opportunities. You will work with&nbsp;senior&nbsp;leaders, integrate across departments, solve problems and bring new insights.</li></ul>What you'll do<ul><li>You will work with consumer and regional leadership to think through some of our most important strategic questions: how can we provide more value to our customers, how to we win with key audiences, and how should we target our resources geographically? . You will be at the forefront of what makes Deliveroo great to work at: driving and responding to high growth, being data-driven, and always improving outcomes for our consumers, restaurants and riders. You will report in to the&nbsp;Senior&nbsp;Business Strategy Manager and as a&nbsp;hybrid&nbsp;role you will be in the London office 3 days week.</li></ul>Your responsibilities will include:<ul><li>Strategy:&nbsp;help formulate the long-term strategy for the EU region, and structuring its successful execution.</li><li>Initiatives and programmes:&nbsp;spotting opportunities, and working them up into new experiments, projects and major cross-cutting programmes and leading their execution. You will work with consumer, regional and commercial team members to cut across silos. Over time, you will become our foremost expert on the topics you lead.</li><li>Performance improvement:&nbsp;the separate Finance team creates the quarterly and annual budgets, with strategic input. Your role will be to think more holistically about drivers of over/underperformance, and how we respond to them.</li></ul>Requirements:<ul><li>3+ years' experience in a strategy role&nbsp;- For example, at a management consultancy or boutique consultancy or an internal strategy role</li><li>You have quantitative analysis experience (Advanced Excel) and&nbsp;problem-solving skills,&nbsp;from structuring issues to designing workstreams</li><li>You will have experience workingwith&nbsp;senior&nbsp;leadership or&nbsp;leadership&nbsp;experience</li><li>You are data oriented, have a commercial mindset and are looking for a role you can grow in</li><li>You will have experience leading&nbsp;cross-functional&nbsp;teams without authority</li></ul>Why Deliveroo<ul><li>Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.</li></ul>Workplace &amp; Diversity<ul><li>At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.</li></ul>

The Strategy team helps resolve the most exciting and important issues facing the business and pursue our biggest opportunities. You will work with senior leaders, integrate across departments, solve problems and bring new insights.What you'll doYou will work with consumer and regional leadership to think through some of our most important strategic questions: how can we provide more value to our customers, how to we win with key audiences, and how should we target our resources geographically? . You will be at the forefront of what makes Deliveroo great to work at: driving and responding to high growth, being data-driven, and always improving outcomes for our consumers, restaurants and riders. You will report in to the Senior Business Strategy Manager and as a hybrid role you will be in the London office 3 days week.Your responsibilities will include:Strategy: help formulate the long-term strategy for the EU region, and structuring its successful execution.Initiatives and programmes: spotting opportunities, and working them up into new experiments, projects and major cross-cutting programmes and leading their execution. You will work with consumer, regional and commercial team members to cut across silos. Over time, you will become our foremost expert on the topics you lead.Performance improvement: the separate Finance team creates the quarterly and annual budgets, with strategic input. Your role will be to think more holistically about drivers of over/underperformance, and how we respond to them.Requirements:3+ years' experience in a strategy role - For example, at a management consultancy or boutique consultancy or an internal strategy roleYou have quantitative analysis experience (Advanced Excel) and problem-solving skills, from structuring issues to designing workstreamsYou will have experience workingwith senior leadership or leadership experienceYou are data oriented, have a commercial mindset and are looking for a role you can grow inYou will have experience leading cross-functional teams without authorityWhy DeliverooOur mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.Workplace & DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation. We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.

Business Strategy Manager - Deliveroo

Business Strategy Manager

You need a Bachelor’s degree & experience in global, matrixed orgs. Skilled in leading complex projects, strong communication & organization skills. Be a self-motivated, go-getter with a metric-driven approach for this dynamic role.

You will lead end-to-end go-to-market strategy, manage customer journeys, work with cross-functional teams, monitor post-launch performance and provide insights for product launches.

Bachelors

Marketing

Product

<ul><li>We’re looking for a passionate Global Product Marketing Manager to help launch Deliveroo’s Plus strategy across International markets. A key company mission is to become a Plus-first business and this role will be central to ensuring the success of this objective. You’ll be responsible for leading the go-to-market strategy and execution for launching new products and features in international markets. It’s a fast paced, data driven and highly cross functional business, so you’ll need to be creative in your approach, commercially savvy and highly collaborative. This role will report directly into the Director for Deliveroo Plus and will work under a&nbsp;hybrid&nbsp;model, 3 days a week from our London HQ and working from home.</li><li>Please note, this is a 6 month fixed term contract.&nbsp;</li></ul>What you’ll be doing:<ul><li>Define the end to end go-to-market Plus strategy for new product launches&nbsp;</li><li>Lead on the management of customer journeys in CRM, in collaboration with the central CRM team and local markets.&nbsp;</li><li>Coordinate with marketing teams to ensure alignment and seamless execution of product launches and marketing campaigns</li><li>Identify and engage with key GTM functions which are required to take our product to market, including Legal, Customer Care, Product and Marketing.</li><li>Oversee implementation and delivery of launch, including management cross-functional teams to ensure we hit our target launch dates&nbsp;</li><li>Monitor, analyse and share post launch performance, providing regular updates and insights to the Loyalty team, local market teams, partners and wider business.&nbsp;</li></ul>Requirements:&nbsp;<ul><li>Bachelor’s degree</li><li>Experience working in a matrixed organisations, ideally global</li><li>Experience working with product and insights teams</li><li>Skilled in leading complex, cross-functional projects</li><li>Strong attention to detail and organisation skills.</li><li>Strong written and oral communication skills</li><li>Be able to work independently with minimal guidance</li><li>Go-getter attitude with a metric driven approach. Self-motivated, an optimist; someone who thrives in an dynamic environment</li></ul>Why Deliveroo<ul><li>Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible.</li><li>We are a technology-driven company at the forefront of the fastest-growing industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.</li></ul>Workplace &amp; Diversity<ul><li>At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.</li><li>We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander.</li></ul>

We’re looking for a passionate Global Product Marketing Manager to help launch Deliveroo’s Plus strategy across International markets. A key company mission is to become a Plus-first business and this role will be central to ensuring the success of this objective. You’ll be responsible for leading the go-to-market strategy and execution for launching new products and features in international markets. It’s a fast paced, data driven and highly cross functional business, so you’ll need to be creative in your approach, commercially savvy and highly collaborative. This role will report directly into the Director for Deliveroo Plus and will work under a hybrid model, 3 days a week from our London HQ and working from home.Please note, this is a 6 month fixed term contract. What you’ll be doing:Define the end to end go-to-market Plus strategy for new product launches Lead on the management of customer journeys in CRM, in collaboration with the central CRM team and local markets. Coordinate with marketing teams to ensure alignment and seamless execution of product launches and marketing campaignsIdentify and engage with key GTM functions which are required to take our product to market, including Legal, Customer Care, Product and Marketing.Oversee implementation and delivery of launch, including management cross-functional teams to ensure we hit our target launch dates Monitor, analyse and share post launch performance, providing regular updates and insights to the Loyalty team, local market teams, partners and wider business. Requirements: Bachelor’s degreeExperience working in a matrixed organisations, ideally globalExperience working with product and insights teamsSkilled in leading complex, cross-functional projectsStrong attention to detail and organisation skills.Strong written and oral communication skillsBe able to work independently with minimal guidanceGo-getter attitude with a metric driven approach. Self-motivated, an optimist; someone who thrives in an dynamic environmentWhy DeliverooOur mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible.We are a technology-driven company at the forefront of the fastest-growing industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.Workplace & DiversityAt Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer many great benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander.