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Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service.

With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

Transportation

Delta Air Lines

You must have 10+ years in IT, experience with Domain Driven Design, AWS migration, BPM, BCM, excellent communication skills, and knowledge of airline industry principles.

You will lead DDD principles, collaborate on bounded contexts, create domain models, modernize technologies, assess business needs, gather process information, and coordinate multi-system solutions.

IT & Cybersecurity

Software Engineering

Atlanta

Delta Air Lines is seeking a talented and experienced principal architect with a deep understanding of Domain-Driven Design (DDD) principles to join our dynamic team. As a key member, you will collaborate closely with stakeholders to analyze complex business domains, design scalable and maintainable software solutions, and implement DDD patterns to ensure alignment between the software components and the business domain. Your expertise in DDD will drive the development of robust, domain-centric services that meet the evolving needs of our business. You must be self-motivated, responsive, detail oriented, with strong interpersonal and facilitation skills.Duties include but are not limited to:<ul><li>Lead the application of Domain-Driven Design (DDD) principles throughout the software development lifecycle, including domain analysis, modeling, and implementation.</li><li>Collaborate with cross-functional teams to identify and define bounded contexts, develop a universal language, and establish domain-driven patterns to ensure alignment between software solutions and business domains.</li><li>Drive the creation of domain models that accurately represent complex business domains and facilitate communication between technical and non-technical stakeholders.</li><li>Leverage DDD best practices to design and develop scalable, maintainable, and extensible software systems that effectively address the organization's evolving needs.</li><li>Drive discussions around new and emerging capabilities and help determine the best way to modernize technologies to enable business solutions.</li><li>Synthesize current state processes, operating models, and ways of working to define new, digitally oriented clarity on requirements.</li><li>The role will work across a diverse stakeholder group, driving consensus, and creating a shared understanding of detailed requirements in conjunction with technical delivery.</li><li>Meet with business teams when needed and perform an initial assessment of a problematic situations or articulating the capabilities required to support the business</li><li>Collect information about the business process through various methods (shadowing, interviews, surveys, reading reports etc.)</li><li>Provide strategic support to customers in defining or designing business processes and help to identify technologies based on customer requirements</li><li>Coordinate multi-system solutions to clarify interdependencies so that systems appear seamless to the customer</li></ul>What you need to succeed (minimum qualifications) <ul><li>Proven experience with Domain Driven Design or equivalent</li><li>Cloud (AWS) Migration experience in a large enterprise environment</li><li>10+ years of IT and Business experience</li><li>Ability to adapt and learn in a fast-paced environment</li><li>Outstanding communication and interpersonal skills</li><li>Analytical mind with excellent data collection and analysis skills</li><li>Demonstrated skills in process mapping, technical design, and proven problem-solving</li><li>Effective communication, relationship management and influencing skills needed to work in partnership with internal teams</li><li>Enterprise Business Process Modeling (BPM) experience</li><li>Business Capability Modeling (BCM) experience</li><li>Consistently prioritizes safety and security of self, others, and personal data.</li><li>Embraces diverse people, thinking, and styles.</li><li>Possesses a high school diploma, GED, or high school equivalency.</li><li>Is at least 18 years of age and has authorization to work in the United States.</li><li>What will give you a competitive edge (preferred qualifications)</li><li>In-depth knowledge of the airline industry business principles</li></ul>Benefits and Perks to Help You Keep ClimbingOur culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:<ul><li>Competitive salary, industry-leading proﬁt sharing program, and performance incentives</li><li>401(k) with generous company contributions up to 9%</li><li>Paid time off including vacation, holidays, paid personal time, maternity and parental leave</li><li>Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁts</li><li>Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages</li><li>Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health</li><li>Domestic and International space-available flight privileges for employees and eligible family members</li><li>Career development programs to achieve your long-term career goals</li><li>World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint</li><li>Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies</li><li>Recognition rewards and awards through the platform Unstoppable Together</li><li>Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare</li></ul>

Delta Air Lines is seeking a talented and experienced principal architect with a deep understanding of Domain-Driven Design (DDD) principles to join our dynamic team. As a key member, you will collaborate closely with stakeholders to analyze complex business domains, design scalable and maintainable software solutions, and implement DDD patterns to ensure alignment between the software components and the business domain. Your expertise in DDD will drive the development of robust, domain-centric services that meet the evolving needs of our business. You must be self-motivated, responsive, detail oriented, with strong interpersonal and facilitation skills.Duties include but are not limited to:Lead the application of Domain-Driven Design (DDD) principles throughout the software development lifecycle, including domain analysis, modeling, and implementation.Collaborate with cross-functional teams to identify and define bounded contexts, develop a universal language, and establish domain-driven patterns to ensure alignment between software solutions and business domains.Drive the creation of domain models that accurately represent complex business domains and facilitate communication between technical and non-technical stakeholders.Leverage DDD best practices to design and develop scalable, maintainable, and extensible software systems that effectively address the organization's evolving needs.Drive discussions around new and emerging capabilities and help determine the best way to modernize technologies to enable business solutions.Synthesize current state processes, operating models, and ways of working to define new, digitally oriented clarity on requirements.The role will work across a diverse stakeholder group, driving consensus, and creating a shared understanding of detailed requirements in conjunction with technical delivery.Meet with business teams when needed and perform an initial assessment of a problematic situations or articulating the capabilities required to support the businessCollect information about the business process through various methods (shadowing, interviews, surveys, reading reports etc.)Provide strategic support to customers in defining or designing business processes and help to identify technologies based on customer requirementsCoordinate multi-system solutions to clarify interdependencies so that systems appear seamless to the customerWhat you need to succeed (minimum qualifications) Proven experience with Domain Driven Design or equivalentCloud (AWS) Migration experience in a large enterprise environment10+ years of IT and Business experienceAbility to adapt and learn in a fast-paced environmentOutstanding communication and interpersonal skillsAnalytical mind with excellent data collection and analysis skillsDemonstrated skills in process mapping, technical design, and proven problem-solvingEffective communication, relationship management and influencing skills needed to work in partnership with internal teamsEnterprise Business Process Modeling (BPM) experienceBusiness Capability Modeling (BCM) experienceConsistently prioritizes safety and security of self, others, and personal data.Embraces diverse people, thinking, and styles.Possesses a high school diploma, GED, or high school equivalency.Is at least 18 years of age and has authorization to work in the United States.What will give you a competitive edge (preferred qualifications)In-depth knowledge of the airline industry business principlesBenefits and Perks to Help You Keep ClimbingOur culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:Competitive salary, industry-leading proﬁt sharing program, and performance incentives401(k) with generous company contributions up to 9%Paid time off including vacation, holidays, paid personal time, maternity and parental leaveComprehensive health beneﬁts including medical, dental, vision, short/long term disability and life beneﬁtsFamily care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stagesHolistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental healthDomestic and International space-available flight privileges for employees and eligible family membersCareer development programs to achieve your long-term career goalsWorld-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprintBusiness Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategiesRecognition rewards and awards through the platform Unstoppable TogetherAccess to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

Principal Architect - Delta Air Lines

Principal Architect

You: Pursuing flexible bachelor's degree, excel in data analysis with coding experience (preferably SQL), team player, self-motivated, safety-focused, diverse mindset, 18+ with work authorization, bonus if studying engineering, computer science, or statistics.

You will analyze customer data, measure KPIs, develop reports, perform root-cause analysis, collaborate with stakeholders, query data sources, and present findings to leaders.

Engineering

<ul><li>The Customer Experience (CX) Insights &amp; Prioritization organization is seeking highly motivated and data curious individuals who are excited to leverage data to improve customer experiences. This team prioritizes Delta’s enterprise customer experience initiatives, in service of our CX strategy, using insights from customer listening and associated analytics. Further, the team ensures CX initiative design leverages best practices, furthers personalization as our latest strategic competitive advantage, and delivers impact as intended.</li><li>As a co-op of the CX Insights &amp; Prioritization organization, you will work closely&nbsp;with our experienced team to gain hands-on experience in analyzing data, generating insights, and contributing to real-world projects. If you have a passion for data-driven decision-making, this position is the opportunity for you.&nbsp;</li><li>CX Insights &amp; Prioritization co-ops will work with analytics professionals supporting one of the following functions or departments:&nbsp;</li><li>Customer Listening &amp; Analytics:&nbsp;Customer listening strategy &amp; governance, CX data infrastructure for decision support &amp; CX data products that drive value in support of Delta pillars.&nbsp;</li><li>Customer Insights &amp; Advisory:&nbsp;Focused on deepening the understanding of consumers and championing their needs before, during, and after they engage with Delta including consumer research and insight, Delta’s NPS performance program, competitive benchmarking, and CX prioritization. Bringing the voice of the customer to where decisions are made by consulting, connecting, and quantifying actionable, consumer-centric insights.</li><li>CX Strategy, Integration &amp; Personalization:&nbsp;Support Delta’s CX strategy by communicating the CX narrative, managing and prioritizing the portfolio of initiatives, and connecting teams across the organization to measure and deliver impact. Manage cross-org integration forums and lead design standardization and change management Centers of Excellence. Represent the voice of the customer in designing end-to-end experiences as practitioners nested in the principles of scalability, omnichannel thinking and a keen lens on personalization.&nbsp;</li></ul>Though individual responsibilities will vary by function, some examples include:&nbsp;<ul><li>Research, analyze, and interpret customer data&nbsp;</li><li>Measure KPI performance and its impact on customer satisfaction&nbsp;</li><li>Develop new reports and dashboards and/or enhancing automation of manual processes&nbsp;</li><li>Perform root-cause analysis of customer pain points&nbsp;</li><li>Work closely&nbsp;with stakeholders to understand data needs and provide analyses&nbsp;</li><li>Leverage and query cross-divisional data sources to answer business questions&nbsp;</li><li>Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings&nbsp;</li><li>Develop effective presentations to share findings and recommendations to leaders&nbsp;</li></ul>WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):<ul><li>Currently pursuing a bachelor’s degree that has the flexibility to support a co-op role&nbsp;</li><li>Proficiency in Microsoft&nbsp;Office&nbsp;tools (i.e., Excel, PowerPoint, Word)&nbsp;</li><li>Experience or a demonstrated interest in data analysis and coding, preferably SQL (while some roles my require specific coding skills such as Python)&nbsp;</li><li>Build strong working relationships with coworkers, partners, and company leadership&nbsp;</li><li>Self-motivated, intellectually curious, and results oriented; capable of meeting deadlines and follow-through&nbsp;</li><li>Must be available for 3 alternating co-op terms&nbsp;</li><li>Consistently prioritizes safety and security of self, others, and personal data.&nbsp;</li><li>Embraces diverse people, thinking, and styles.&nbsp;</li><li>Possesses a high school diploma, GED, or high school equivalency.&nbsp;</li><li>Is at least 18 years of age and has authorization to work in the United States.</li></ul>WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):<ul><li>Currently pursuing a bachelor’s degree in Engineering, Computer Science, Data Science, Business/Management, Mathematics/Statistics, Economics or related quantitative field&nbsp;</li><li>Some positions may require a minimum of 30 completed semester hours&nbsp;</li><li>Experience performing statistical analysis and modeling (i.e., linear regression, segmentation, non-linear predictive regression, operations research, and/or machine learning)&nbsp;</li><li>Experience with coding software (i.e., SQL, SAS, C, Python, VBA, R, etc.)&nbsp;</li><li>Course work in statistics, data science, computer science, operations research, marketing, etc.</li></ul>

The Customer Experience (CX) Insights & Prioritization organization is seeking highly motivated and data curious individuals who are excited to leverage data to improve customer experiences. This team prioritizes Delta’s enterprise customer experience initiatives, in service of our CX strategy, using insights from customer listening and associated analytics. Further, the team ensures CX initiative design leverages best practices, furthers personalization as our latest strategic competitive advantage, and delivers impact as intended.As a co-op of the CX Insights & Prioritization organization, you will work closely with our experienced team to gain hands-on experience in analyzing data, generating insights, and contributing to real-world projects. If you have a passion for data-driven decision-making, this position is the opportunity for you. CX Insights & Prioritization co-ops will work with analytics professionals supporting one of the following functions or departments: Customer Listening & Analytics: Customer listening strategy & governance, CX data infrastructure for decision support & CX data products that drive value in support of Delta pillars. Customer Insights & Advisory: Focused on deepening the understanding of consumers and championing their needs before, during, and after they engage with Delta including consumer research and insight, Delta’s NPS performance program, competitive benchmarking, and CX prioritization. Bringing the voice of the customer to where decisions are made by consulting, connecting, and quantifying actionable, consumer-centric insights.CX Strategy, Integration & Personalization: Support Delta’s CX strategy by communicating the CX narrative, managing and prioritizing the portfolio of initiatives, and connecting teams across the organization to measure and deliver impact. Manage cross-org integration forums and lead design standardization and change management Centers of Excellence. Represent the voice of the customer in designing end-to-end experiences as practitioners nested in the principles of scalability, omnichannel thinking and a keen lens on personalization. Though individual responsibilities will vary by function, some examples include: Research, analyze, and interpret customer data Measure KPI performance and its impact on customer satisfaction Develop new reports and dashboards and/or enhancing automation of manual processes Perform root-cause analysis of customer pain points Work closely with stakeholders to understand data needs and provide analyses Leverage and query cross-divisional data sources to answer business questions Communicate and coordinate with key stakeholders across the organization to share priorities, roadmap, and key learnings Develop effective presentations to share findings and recommendations to leaders WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):Currently pursuing a bachelor’s degree that has the flexibility to support a co-op role Proficiency in Microsoft Office tools (i.e., Excel, PowerPoint, Word) Experience or a demonstrated interest in data analysis and coding, preferably SQL (while some roles my require specific coding skills such as Python) Build strong working relationships with coworkers, partners, and company leadership Self-motivated, intellectually curious, and results oriented; capable of meeting deadlines and follow-through Must be available for 3 alternating co-op terms Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):Currently pursuing a bachelor’s degree in Engineering, Computer Science, Data Science, Business/Management, Mathematics/Statistics, Economics or related quantitative field Some positions may require a minimum of 30 completed semester hours Experience performing statistical analysis and modeling (i.e., linear regression, segmentation, non-linear predictive regression, operations research, and/or machine learning) Experience with coding software (i.e., SQL, SAS, C, Python, VBA, R, etc.) Course work in statistics, data science, computer science, operations research, marketing, etc.

Co-op, Customer Experience (CX) Insights and Prioritization (Spring 2025) - Delta Air Lines

Co-op, Customer Experience (CX) Insights and Prioritization (Spring 2025)

You need to be an undergraduate student with strong communication, analytical, and organizational skills. Experience with Python, SAS/SQL, Tableau/PowerBI is a must. Prioritize safety and security at all times.

You will partner with team members on innovation projects, analyze data, collaborate cross-divisionally, extract and transform data, and present findings to leadership.

Data

<ul><li>Delta Innovation incubates and invents human-centered solutions that delight customers and empower employees. From biometric boarding kiosks to pre-selecting meals with a mobile device, many of the innovative products you see before, during, and after a flight on Delta start on our team.</li><li>At Delta Innovation, we are continually looking to embrace new technologies and processes that push the boundaries of innovation in the travel industry. To further this objective, we seek an&nbsp;Innovation Data Science Intern&nbsp;passionate about collecting, synthesizing, and constructing compelling data stories to accelerate Delta’s strategic advantage.</li><li>The ideal candidate&nbsp;thrives in ambiguity, communicates effectively, and can collaborate with a diverse team of individuals with different thinking and working styles.</li></ul>Summary of responsibilities (not comprehensive of all tasks):<ul><li>Partner with team members on innovation engagements to better understand problem statements and identify opportunities to use data to strengthen the value proposition</li><li>Collaborate cross-divisionally to understand data sets, queries, and nuances to supplement value statements with data stories</li><li>Demonstrate persistence and resourcefulness in finding the information, data, and tools you need to get the job done, including proactively&nbsp;seeking information and clarity from a variety of sources and channels&nbsp;</li><li>Assist with the data extraction, discovery, and transformation from multiple and complex, as well as non-traditional data sources to support business cases and initiative value proposition</li><li>Assist with the development and presentation of analytics work to leadership and other stakeholders in a digestible way</li></ul>WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):<ul><li>Must be enrolled in an undergraduate program at an accredited institution</li><li>Good written, oral communication, and interpersonal skills</li><li>Successful candidate should possess analytical, critical thinking, and organization skills</li><li>Comfortable asking for help when you need it</li><li>Experience with business intelligence tools such as Python, SAS/SQL, or Hyperion/Brio</li><li>Experience with data visualization tools such as Tableau or PowerBI</li><li>Consistently makes safety and security, of self and others, the priority</li></ul>

Delta Innovation incubates and invents human-centered solutions that delight customers and empower employees. From biometric boarding kiosks to pre-selecting meals with a mobile device, many of the innovative products you see before, during, and after a flight on Delta start on our team.At Delta Innovation, we are continually looking to embrace new technologies and processes that push the boundaries of innovation in the travel industry. To further this objective, we seek an Innovation Data Science Intern passionate about collecting, synthesizing, and constructing compelling data stories to accelerate Delta’s strategic advantage.The ideal candidate thrives in ambiguity, communicates effectively, and can collaborate with a diverse team of individuals with different thinking and working styles.Summary of responsibilities (not comprehensive of all tasks):Partner with team members on innovation engagements to better understand problem statements and identify opportunities to use data to strengthen the value propositionCollaborate cross-divisionally to understand data sets, queries, and nuances to supplement value statements with data storiesDemonstrate persistence and resourcefulness in finding the information, data, and tools you need to get the job done, including proactively seeking information and clarity from a variety of sources and channels Assist with the data extraction, discovery, and transformation from multiple and complex, as well as non-traditional data sources to support business cases and initiative value propositionAssist with the development and presentation of analytics work to leadership and other stakeholders in a digestible wayWHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):Must be enrolled in an undergraduate program at an accredited institutionGood written, oral communication, and interpersonal skillsSuccessful candidate should possess analytical, critical thinking, and organization skillsComfortable asking for help when you need itExperience with business intelligence tools such as Python, SAS/SQL, or Hyperion/BrioExperience with data visualization tools such as Tableau or PowerBIConsistently makes safety and security, of self and others, the priority

Intern, Innovation Data Science (Fall 2024) - Delta Air Lines

Intern, Innovation Data Science (Fall 2024)

You should be a self-starter with a passion for design, excellent communication skills, ability to work independently and collaboratively, attention to detail, flexibility, and a deep knowledge of wire-framing and design software.

You will develop and design passenger/employee experiences at Delta Airlines, working with stakeholders to improve products/services, create wireframes, prototypes, and benchmark best practices in travel and beyond.

Design

<ul><li>As a business unit, Delta Innovation incubates and invents human-centered solutions that delight customers and empower employees. The Delta Innovation team continually looks to embrace new technologies and processes that push the boundaries of innovation in the travel industry. To further this objective, we are seeking an&nbsp;Innovation Designer&nbsp;Intern&nbsp;to join our team. We are looking for someone who is passionate about developing human-centered solutions for real-world, large-scale problems that impact the lives of our customers and employees, ultimately&nbsp;resulting in sustaining Delta Air Lines’ market leadership and growth.</li></ul>As an&nbsp;Innovation Design Intern,&nbsp;you will:<ul><li>Develop and guide the passenger/employee experience and visual design throughout the travel journey (at home, at the gate, in-flight, in-airport, etc.) including service recovery experiences and processes.</li><li>Use your technical and functional know-how to ensure our various passenger/employee experience projects are successful</li><li>Establish and foster relationships with stakeholders for collaboration and alignment needed to drive results</li><li>Use data (new and existing) to propose and deliver innovative solutions to continually improve products/services that put the “human first"</li><li>Work with a multidisciplinary team of business strategists and technical engineers to create and develop thoughtful, holistic ideas</li><li>Create wireframes, maps, and flows for various experience concepts</li><li>Prototype experiences and services using innovative tools and techniques</li><li>Benchmark airline, travel, and non-travel endemic experiences and best practices</li></ul>WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):<ul><li>Undergraduate student with experience and interest in UI/UX/Industrial design or other design fields/areas</li><li>Self-starter with the ability to work independently and collaboratively</li><li>Curiosity and willingness to explore topics beyond the surface</li><li>Good communication skills and creative thinking with excellent storytelling capabilities, providing appropriate business, design, customer and cultural context</li><li>Flexibility and organizational skills to multi-task and reprioritize multiple projects and stakeholder needs</li><li>Attention to detail and ability to deliver within tight deadlines</li><li>Ability to understand key features of a topic without having the benefit of exhaustive knowledge or detail</li><li>Ability to thrive in ambiguous situations, with minimal direct guidance.</li><li>Demonstrates that privacy is a priority when handling personal data.</li><li>Embraces a diverse set of people, thinking and styles.</li><li>Consistently makes safety and security, of self and others, the priority.</li><li>Consistently prioritizes safety and security of self, others, and personal data.&nbsp;</li><li>Embraces diverse people, thinking, and styles.&nbsp;</li><li>Possesses a high school diploma, GED, or high school equivalency.&nbsp;</li><li>Is at least 18 years of age and has authorization to work in the United States.</li></ul>WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):<ul><li>A deep knowledge of wire-framing and experience with design software including the Adobe Creative Suite and Figma</li></ul>

As a business unit, Delta Innovation incubates and invents human-centered solutions that delight customers and empower employees. The Delta Innovation team continually looks to embrace new technologies and processes that push the boundaries of innovation in the travel industry. To further this objective, we are seeking an Innovation Designer Intern to join our team. We are looking for someone who is passionate about developing human-centered solutions for real-world, large-scale problems that impact the lives of our customers and employees, ultimately resulting in sustaining Delta Air Lines’ market leadership and growth.As an Innovation Design Intern, you will:Develop and guide the passenger/employee experience and visual design throughout the travel journey (at home, at the gate, in-flight, in-airport, etc.) including service recovery experiences and processes.Use your technical and functional know-how to ensure our various passenger/employee experience projects are successfulEstablish and foster relationships with stakeholders for collaboration and alignment needed to drive resultsUse data (new and existing) to propose and deliver innovative solutions to continually improve products/services that put the “human first"Work with a multidisciplinary team of business strategists and technical engineers to create and develop thoughtful, holistic ideasCreate wireframes, maps, and flows for various experience conceptsPrototype experiences and services using innovative tools and techniquesBenchmark airline, travel, and non-travel endemic experiences and best practicesWHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS):Undergraduate student with experience and interest in UI/UX/Industrial design or other design fields/areasSelf-starter with the ability to work independently and collaborativelyCuriosity and willingness to explore topics beyond the surfaceGood communication skills and creative thinking with excellent storytelling capabilities, providing appropriate business, design, customer and cultural contextFlexibility and organizational skills to multi-task and reprioritize multiple projects and stakeholder needsAttention to detail and ability to deliver within tight deadlinesAbility to understand key features of a topic without having the benefit of exhaustive knowledge or detailAbility to thrive in ambiguous situations, with minimal direct guidance.Demonstrates that privacy is a priority when handling personal data.Embraces a diverse set of people, thinking and styles.Consistently makes safety and security, of self and others, the priority.Consistently prioritizes safety and security of self, others, and personal data. Embraces diverse people, thinking, and styles. Possesses a high school diploma, GED, or high school equivalency. Is at least 18 years of age and has authorization to work in the United States.WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS):A deep knowledge of wire-framing and experience with design software including the Adobe Creative Suite and Figma

Graduate Intern, Innovation Designer (Fall 2024) - Delta Air Lines

Graduate Intern, Innovation Designer (Fall 2024)

You need experience in UI/UX/Industrial design, curiosity, creativity, communication skills, flexibility, attention to detail, ability to work independently, and knowledge of design software to excel in this internship.

You will design and develop innovative passenger experiences across all touchpoints, collaborate with stakeholders, utilize data-driven insights, prototype ideas, and benchmark industry best practices.