We understand the strong role that physical and mental well-being play in the effectiveness of our people; individually and collectively. Access to an extensive private healthcare package, Enhanced Parental Leave, Office Refreshments

Tailored flexible working arrangements to best suit your ways of working in accordance to our client's policies. Flexible working arrangements, Enhanced annual leave entitlement, Support to equip home office.

Driving an open and transparent culture helps us identify the best way to support each colleague. External and internal Mentoring, Buddy scheme, social events.

Large

Delta Capita Group (the Financial Services division of Prytek) is a global consulting, managed services and technology provider.

Delta Capita has a unique combination of experience in Financial Services and technology innovation capability.

Headquartered in London with offices around the world, we work with the world’s top financial institutions to help them comply with regulations, simplify operations, reduce costs and innovate their business models and leverage leading fintechs.

Finance

Delta Capita

A global capital markets consulting, managed services and technology provider.

You need prior customer service experience, strong computer skills, excellent communication, adaptability, attention to detail, and the ability to handle high call volumes efficiently.

You will manage customer calls about loan accounts, log interactions, resolve issues, meet KPIs, escalate incidents, and ensure exceptional customer satisfaction.

Dublin

<div>
 Role: Customer Service Agent – APA Qualified
 Contract - 6 Months
 Location: Dublin 2 
 
 We are looking for a Customer Service Agent to join our Post Trade Services (PTS) team initially to support one of our clients on a particular project. You will be part of our PTS Business Line, located in Dublin but be expected to be on client site during the project. The Analyst will be working within a Loan Servicing business in Dublin 2.
 
 This is a great opportunity to join our fast-growing business within our PTS department working with some of the world’s leading financial institutions. The preferred candidate will be a recent graduate and have relevant Customer Engagement experience within financial services (can include through internships) supported by great attention to detail, organisational and communication skills, and an ability to work in high pressured environments and to tight deadlines. In order to apply for this role, you must have the APA designation (Loans &amp; Regulations) as a minimum qualification with all CPD hours up to date.
 Job requirements
 <ul>
 <li>Manage inbound and outbound calls relating to customer enquiries on loan accounts such as providing loan settlement figures, interest certs or other such customer requests.</li>
 <li>Maintaining a log of each customer interaction on the internal customer engagement system.</li>
 <li>Achieving the optimal customer outcome following each interaction and provide effective solutions for customer issues.</li>
 <li>Work closely with internal team resources to efficiently service customers</li>
 <li>Consistently achieving or exceeding agreed KPI’s.</li>
 <li>Logging incidents as they occur and escalating to relevant department/team to resolve issue in a timely manner. Where this incident results in a customer complaint, owning this complaint to resolution to ensure a satisfactory outcome for the customer will be a key attribute of the successful candidate.</li>
 <li>Ensuring the customer ‘always comes first’ attitude prevails in your work and ensuring customer satisfaction with their interaction with the firm are essential in this role.</li>
 </ul>
 Essential 
 <ul>
 <li>Prior Contact Centre / Customer Service experience.</li>
 <li>Good computer literacy skills and a strong ability to adapt to new systems</li>
 <li>Excellent interpersonal and communication skills leading to positive, proactive interactions with colleagues and customers alike.</li>
 <li>Flexible in your approach and adaptable to change, being efficient at handling high volumes of both inbound &amp; outbound calls within tight deadlines.</li>
 <li>Strong attention to detail, accuracy, and multitasking abilities and ensuring full compliance with both internal Policies &amp; Procedures and Regulatory codes as they apply.</li>
 </ul>
 How We Work:
 Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
 
 This is a fixed term contract position, with potential for perm located in Dublin.
 
 Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the client’s offices or our own offices depending on the client) aligns to what our client’s policies and expectations are and these vary. Most of our client’s now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. We require candidates to be flexible to meet our client demands and that may require up to 5 days in the office. For this initial project, our client requires 5 days in the office for the first 4 weeks to allow appropriate time for training (flexibility to work from home two/three days per week thereafter).
 
 Who We Are:
 Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.
 
 Our 3 offerings are:
 <ul>
 <li>Managed Services</li>
 <li>Consulting</li>
 <li>Technology</li>
 </ul>
 To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.
</div>


 Role: Customer Service Agent – APA Qualified
 Contract - 6 Months
 Location: Dublin 2
 
 We are looking for a Customer Service Agent to join our Post Trade Services (PTS) team initially to support one of our clients on a particular project. You will be part of our PTS Business Line, located in Dublin but be expected to be on client site during the project. The Analyst will be working within a Loan Servicing business in Dublin 2.
 
  This is a great opportunity to join our fast-growing business within our PTS department working with some of the world’s leading financial institutions. The preferred candidate will be a recent graduate and have relevant Customer Engagement experience within financial services (can include through internships) supported by great attention to detail, organisational and communication skills, and an ability to work in high pressured environments and to tight deadlines. In order to apply for this role, you must have the APA designation (Loans & Regulations) as a minimum qualification with all CPD hours up to date.
  Job requirements
 
  Manage inbound and outbound calls relating to customer enquiries on loan accounts such as providing loan settlement figures, interest certs or other such customer requests.
  Maintaining a log of each customer interaction on the internal customer engagement system.
  Achieving the optimal customer outcome following each interaction and provide effective solutions for customer issues.
  Work closely with internal team resources to efficiently service customers
  Consistently achieving or exceeding agreed KPI’s.
  Logging incidents as they occur and escalating to relevant department/team to resolve issue in a timely manner. Where this incident results in a customer complaint, owning this complaint to resolution to ensure a satisfactory outcome for the customer will be a key attribute of the successful candidate.
  Ensuring the customer ‘always comes first’ attitude prevails in your work and ensuring customer satisfaction with their interaction with the firm are essential in this role.
 
  Essential 
 
  Prior Contact Centre / Customer Service experience.
  Good computer literacy skills and a strong ability to adapt to new systems
  Excellent interpersonal and communication skills leading to positive, proactive interactions with colleagues and customers alike.
  Flexible in your approach and adaptable to change, being efficient at handling high volumes of both inbound & outbound calls within tight deadlines.
  Strong attention to detail, accuracy, and multitasking abilities and ensuring full compliance with both internal Policies & Procedures and Regulatory codes as they apply.
 
  How We Work:
 Delta Capita is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, colour, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. If you require any reasonable adjustments through your interview process, please use the designated space within the application questionnaire.
 
  This is a fixed term contract position, with potential for perm located in Dublin.
 
  Expectations regarding hybrid working: As we are a Service Provider and Consulting firm servicing clients, our policy for physically working from the office (which may be the client’s offices or our own offices depending on the client) aligns to what our client’s policies and expectations are and these vary. Most of our client’s now require a minimum of 3 days per week in the office, 2 days from home, and accordingly this is also the minimum expectation that Delta Capita require. We require candidates to be flexible to meet our client demands and that may require up to 5 days in the office. For this initial project, our client requires 5 days in the office for the first 4 weeks to allow appropriate time for training (flexibility to work from home two/three days per week thereafter).
 
  Who We Are:
 Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services.
 
  Our 3 offerings are:
 
  Managed Services
  Consulting
  Technology
 
 To know more about Delta Capita and our culture click here: Working at DC - Delta Capita.


Customer Service Agent – APA Qualified - Delta Capita

Customer Service Agent – APA Qualified

You should have a Bachelor’s degree, 2-5 years in Capital Markets/Investment Banking, strong communication skills, loan data systems knowledge, and attention to detail in a fast-paced environment.

You will document loan data flows, capture critical data elements, ensure accurate mappings, collaborate on data quality, and implement controls while engaging with stakeholders and teams.

<div>
 <div>
 <div>
 Data Analyst – Loan Transformation 
 Location: Belfast, Northern Ireland 
 Permanent / Full-Time
 
 We have an exciting opportunity to work with one of our prestigious clients at a Tier 1 Investment Bank as part of our Post Trade Services and Consulting Departments. In this role, you will support the client’s Loan Transformation program, collaborating with product teams, technical teams, and business analysts to document loan flows and enhance loan data quality. The ideal candidate will have previous experience in capital markets/investment banking. Although not required, prior experience or knowledge of loans is desired. 
 This is not a remote position. The role will require a minimum of 2-3 days per week at the client office.
 
 Key Responsibilities:
 
 <ul>
 <li> Create detailed and easily readable documentation of loan data flows between various upstream systems and centralized loan data platforms</li>
 <li> Capture all critical data elements (CDEs) within the loan data ecosystem</li>
 <li> Document the systems and tools through which data flows, including any translation or manipulation processes.</li>
 <li> Ensure that key mappings and translations between systems are accurately captured</li>
 <li> Collaborate with product teams to support the enhancement of loan data quality, supporting the FR Y-14 reporting process</li>
 <li> Identify any transformations or manipulations applied to the data during flow</li>
 <li> Provide high-level documentation of data models related to loan data</li>
 <li> Define the taxonomy for loan-related data elements</li>
 <li> Implement data quality controls and monitor adherence to standards</li>
 <li> Utilize data analytics to identify and address data quality issues</li>
 <li> Leverage structured interviews and discussions with key stakeholders</li>
 <li> Work closely with business analysts, product managers, and technical teams to achieve program goals</li>
 </ul>
 </div>
 </div>
 
 Required Experience &amp; Qualifications: 
 <ul>
 <li> Bachelor’s degree or equivalent</li>
 <li> Strong communication skills and ability to collaborate effectively with cross-functional teams</li>
 <li> Capital Markets/Investment Banking experience</li>
 <li> 2-5 years of related experience</li>
 <li> Ability to work in a fast-paced environment</li>
 <li> Attention to detail</li>
 </ul> 
 Desired Experience: 
 <ul>
 <li> Prior experience / knowledge of loans and loan data systems</li>
 <li> Solid understanding of wholesale lending (products, processes, and lifecycle)</li>
 </ul>
 
 Expectations Regarding Hybrid Working: 
 As we are a Service Provider and Consulting firm servicing clients, our policy on physically working from the office (which may be the client’s offices or our own offices, depending on the client) aligns with what our client’s policies and expectations are, and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly, this is also the minimum expectation that Delta Capita requires. However, some of our clients have moved up to 4 or even 5 days in the office, and we require candidates to be flexible to meet our clients’ demands.
 
 How We Work:
 
 Delta Capita is an equal-opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require any reasonable adjustments during your interview, please use the designated space within the application questionnaire. As the selection and interview process is ongoing, please submit your application in English as soon as possible. If your profile is selected, a member of our team will contact you. For this role, a valid work authorization from the US is mandatory.
 
 Who We Are: 
 Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services. 
 <ul>
 <li> Managed Services</li>
 <li> Resource Augmentation</li>
 <li> Consulting</li>
 <li> Technology</li>
 </ul> 
 To learn more about Delta Capita and our culture, click here: Working at DC - Delta Capita.
</div>


 
  
   Data Analyst – Loan Transformation 
    Location: Belfast, Northern Ireland 
    Permanent / Full-Time
   
    We have an exciting opportunity to work with one of our prestigious clients at a Tier 1 Investment Bank as part of our Post Trade Services and Consulting Departments. In this role, you will support the client’s Loan Transformation program, collaborating with product teams, technical teams, and business analysts to document loan flows and enhance loan data quality. The ideal candidate will have previous experience in capital markets/investment banking. Although not required, prior experience or knowledge of loans is desired. 
   This is not a remote position. The role will require a minimum of 2-3 days per week at the client office.
   
    Key Responsibilities:
    
   
     Create detailed and easily readable documentation of loan data flows between various upstream systems and centralized loan data platforms
     Capture all critical data elements (CDEs) within the loan data ecosystem
     Document the systems and tools through which data flows, including any translation or manipulation processes.
     Ensure that key mappings and translations between systems are accurately captured
     Collaborate with product teams to support the enhancement of loan data quality, supporting the FR Y-14 reporting process
     Identify any transformations or manipulations applied to the data during flow
     Provide high-level documentation of data models related to loan data
     Define the taxonomy for loan-related data elements
     Implement data quality controls and monitor adherence to standards
     Utilize data analytics to identify and address data quality issues
     Leverage structured interviews and discussions with key stakeholders
     Work closely with business analysts, product managers, and technical teams to achieve program goals
   
  
 
 
  Required Experience & Qualifications: 
 
   Bachelor’s degree or equivalent
   Strong communication skills and ability to collaborate effectively with cross-functional teams
   Capital Markets/Investment Banking experience
   2-5 years of related experience
   Ability to work in a fast-paced environment
   Attention to detail
  
  Desired Experience: 
 
   Prior experience / knowledge of loans and loan data systems
   Solid understanding of wholesale lending (products, processes, and lifecycle)
 
 
  Expectations Regarding Hybrid Working: 
  As we are a Service Provider and Consulting firm servicing clients, our policy on physically working from the office (which may be the client’s offices or our own offices, depending on the client) aligns with what our client’s policies and expectations are, and these vary. Most of our clients now require a minimum of 3 days per week in the office, 2 days from home, and accordingly, this is also the minimum expectation that Delta Capita requires. However, some of our clients have moved up to 4 or even 5 days in the office, and we require candidates to be flexible to meet our clients’ demands.
 
  How We Work:
 
  Delta Capita is an equal-opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require any reasonable adjustments during your interview, please use the designated space within the application questionnaire. As the selection and interview process is ongoing, please submit your application in English as soon as possible. If your profile is selected, a member of our team will contact you. For this role, a valid work authorization from the US is mandatory.
 
  Who We Are: 
  Delta Capita Group (a member of the Prytek Group) is a global managed services, consulting and solutions provider with a unique combination of experience in Financial Services and technology innovation capability. Our mission is to reinvent the financial services value chain providing technology based mutualized services for financial institutions for non-differentiating services. 
 
   Managed Services
   Resource Augmentation
   Consulting
   Technology
  
  To learn more about Delta Capita and our culture, click here: Working at DC - Delta Capita.


Delta Capita

navigation.mission

navigation.benefits

We understand the strong role that physical and mental well-being play in the effectiveness of our people; individually and collectively. Access to an extensive private healthcare package, Enhanced Parental Leave, Office Refreshments

Tailored flexible working arrangements to best suit your ways of working in accordance to our client's policies. Flexible working arrangements, Enhanced annual leave entitlement, Support to equip home office.

Driving an open and transparent culture helps us identify the best way to support each colleague. External and internal Mentoring, Buddy scheme, social events.