Large

Dematic is a global engineering company that specializes in providing advanced automation and supply chain solutions. Their primary focus is on designing, building, and implementing cutting-edge technology to optimise logistics and material handling processes for various industries. Their ultimate mission is to enable their clients to achieve operational excellence and efficiency through innovative solutions, allowing them to deliver products and services to market faster, reduce costs, and enhance overall customer experiences. Dematic's purpose is to transform the way businesses manage and move goods, helping them adapt to the changing demands of the modern marketplace and thrive in a competitive environment.

Technology

Dematic

You need strong English skills, teamwork, flexibility for shifts, customer-facing experience, ITIL knowledge, problem-solving aptitude, and a background in software engineering or computing.

You will log incidents, communicate with customers, investigate issues, collaborate for timely resolutions, and promote knowledge sharing among colleagues.

Software Engineering

IT & Cybersecurity

Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, the Dematic global network of over 10,000 employees has helped achieve successful customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions. What We Offer Career Development Competitive Compensation And Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ Tasks And Qualifications MAIN JOB OBJECTIVES * Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses * Initiate investigations into relevant incidents * Communicate with the customer to understand the underlying issue(s) and provide timely feedback * Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales. * Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives Required Skills * An excellent command of the English language (both spoken and written) * A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment * Able to adhere to current processes with an open mind * Able to work shifts including night and weekends with a flexible approach * Familiarity with the use of incident management and reporting tools * Demonstrable detailed experience working in a customer facing role Desired Skills * A knowledge of ITIL processes, and ideally ITIL certified * While you will be educated and supported on the job, an inherent aptitude to technical problem solving * A willingness to visit customers’ sites to gain a deeper understanding of applications * A strong software engineering or computing background * Experience with working in the Information Technology industry * Further/higher education qualifications preferably in an engineering discipline and/or computing Benefits * Competitive salary- based on level of experience and expertise * Incentive scheme designed to reward individual contribution and performance * Group Personal Pension scheme with generous Company contributions and made by salary exchange * Holidays - 25 days plus bank holidays * Private Health scheme (non-contributory for employees) * Life assurance * Working at a newly refurbished campus which includes a gym for staff with full showering facilities

Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, the Dematic global network of over 10,000 employees has helped achieve successful customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.What We OfferCareer DevelopmentCompetitive Compensation And BenefitsPay TransparencyGlobal OpportunitiesLearn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/Tasks And QualificationsMAIN JOB OBJECTIVES * Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses * Initiate investigations into relevant incidents * Communicate with the customer to understand the underlying issue(s) and provide timely feedback * Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales. * Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives      Required Skills * An excellent command of the English language (both spoken and written) * A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment * Able to adhere to current processes with an open mind * Able to work shifts including night and weekends with a flexible approach * Familiarity with the use of incident management and reporting tools * Demonstrable detailed experience working in a customer facing role      Desired Skills * A knowledge of ITIL processes, and ideally ITIL certified * While you will be educated and supported on the job, an inherent aptitude to technical problem solving * A willingness to visit customers’ sites to gain a deeper understanding of applications * A strong software engineering or computing background * Experience with working in the Information Technology industry * Further/higher education qualifications preferably in an engineering discipline and/or computing      Benefits * Competitive salary- based on level of experience and expertise * Incentive scheme designed to reward individual contribution and performance * Group Personal Pension scheme with generous Company contributions and made by salary exchange * Holidays - 25 days plus bank holidays * Private Health scheme (non-contributory for employees) * Life assurance * Working at a newly refurbished campus which includes a gym for staff with full showering facilities

Technical Support Engineer - Dematic

Dematic designs, builds, and supports intelligent automated solutions empowering and sustaining the future of commerce for its customers in manufacturing, warehousing, and distribution. With research and development engineering centres, manufacturing facilities, and service centres located in more than 26 countries, the Dematic global network of over 10,000 employees has helped achieve successful customer installations for some of the world’s leading brands. Headquartered in Atlanta, Dematic is a member of KION Group, one of the world’s leading suppliers of industrial trucks and supply chain solutions.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What We Offer&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Career Development&lt;br&gt;&lt;br&gt;&lt;strong&gt;Competitive Compensation And Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Pay Transparency&lt;br&gt;&lt;br&gt;Global Opportunities&lt;br&gt;&lt;br&gt;Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/&lt;br&gt;&lt;br&gt;&lt;strong&gt;Tasks And Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;MAIN JOB OBJECTIVES&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Ensure reported incidents are correctly logged and assigned, and accurately updated as the resolution progresses&lt;/li&gt;&lt;li&gt; Initiate investigations into relevant incidents&lt;/li&gt;&lt;li&gt; Communicate with the customer to understand the underlying issue(s) and provide timely feedback&lt;/li&gt;&lt;li&gt; Work proactively with colleagues across the team to ensure prompt resolution of each incident within agreed SLA timescales.&lt;/li&gt;&lt;li&gt; Provide support to colleagues through knowledge sharing and promoting knowledge sharing initiatives&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Required Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; An excellent command of the English language (both spoken and written)&lt;/li&gt;&lt;li&gt; A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment&lt;/li&gt;&lt;li&gt; Able to adhere to current processes with an open mind&lt;/li&gt;&lt;li&gt; Able to work shifts including night and weekends with a flexible approach&lt;/li&gt;&lt;li&gt; Familiarity with the use of incident management and reporting tools&lt;/li&gt;&lt;li&gt; Demonstrable detailed experience working in a customer facing role&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Desired Skills&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; A knowledge of ITIL processes, and ideally ITIL certified&lt;/li&gt;&lt;li&gt; While you will be educated and supported on the job, an inherent aptitude to technical problem solving&lt;/li&gt;&lt;li&gt; A willingness to visit customers’ sites to gain a deeper understanding of applications&lt;/li&gt;&lt;li&gt; A strong software engineering or computing background&lt;/li&gt;&lt;li&gt; Experience with working in the Information Technology industry&lt;/li&gt;&lt;li&gt; Further/higher education qualifications preferably in an engineering discipline and/or computing&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Competitive salary- based on level of experience and expertise&lt;/li&gt;&lt;li&gt; Incentive scheme designed to reward individual contribution and performance&lt;/li&gt;&lt;li&gt; Group Personal Pension scheme with generous Company contributions and made by salary exchange&lt;/li&gt;&lt;li&gt; Holidays - 25 days plus bank holidays&lt;/li&gt;&lt;li&gt; Private Health scheme (non-contributory for employees)&lt;/li&gt;&lt;li&gt; Life assurance&lt;/li&gt;&lt;li&gt; Working at a newly refurbished campus which includes a gym for staff with full showering facilities&lt;/li&gt;&lt;/ul&gt;

Technical Support Engineer

You need strong English skills, team spirit, flexibility for shifts, incident management experience, customer service background, ITIL knowledge, problem-solving aptitude, and relevant education.

You will log incidents, investigate issues, communicate with customers, collaborate with colleagues for timely resolutions, and promote knowledge sharing within the team.

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