Enghouse is a global provider of software and services specializing in customer engagement, communications, and business process solutions. Their mission is to deliver innovative, integrated software solutions that enhance customer experiences and optimize business operations. Their purpose is to empower organizations to improve efficiency, increase customer satisfaction, and achieve their strategic goals through cutting-edge technology and tailored support.

Technology

Enghouse Systems

Engineering & Construction

You need 5+ years in B2B contact center sales, SaaS experience, strategic roles, market research understanding, direct sales history, fluency in English and Portuguese, and eligibility to work in Lisbon.

You will drive customer success and product adoption, manage a sales pipeline, represent client needs, oversee renewals and expansions, maintain client relationships, and conduct business reviews.

<div>
 Enghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal! This is a remote role for candidates based out of Lisbon only. We are looking to hire experienced sales candidates with exposure to selling contact center solutions to B2B clients.
 
 Who We Are:
 At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.
 
 Responsibilities:
 As a high-energy, results-driven CSM/Technical Account Manager, you will play a pivotal role in ensuring our customers'(B2B) success and satisfaction. Reporting to the General Manager of the Market Research business, your responsibilities will include: 
 
 <ul>
 <li> Customer Health and Success: Drive product and new feature adoption, ensuring value realization, retention, and growth</li>
 <li>Sales Pipeline Development: Establish and manage a sales pipeline of product opportunities to support annual revenue quota.</li>
 <li>Customer Advocacy: Represent customers’ (B2B) needs across product, engineering, sales, and marketing to deliver the best experiences</li>
 <li>Renewals and Expansions: Work with the team to ensure successful renewals and identify new opportunities for expansion</li>
 <li>Pipeline Management: Proactively update and maintain your pipeline using Salesforce</li>
 <li>Client Relationship Management: Serve as the primary point of contact for assigned accounts</li>
 <li>Project Management: Ensure efficient execution of internal initiatives to improve customer success</li>
 <li>Engagement Across Business Areas: Collaborate with various levels of management, from Directors to C-level executives, across clinical and technical areas.</li>
 <li>Business Reviews: Develop and conduct regular business reviews with clients to measure progress and identify improvement opportunities.</li>
 </ul> 
 
 Expectations: 
 
 <ul>
 <li>5+ years of hands on experience selling contact center solutions to B2B client is a must</li>
 <li>Experience within the Sales team as a strategic Customer Success Manager, Sales / Account Manager</li>
 <li>Experience in the SaaS or Enterprise software industry required</li>
 <li>Understanding of the market research industry with great interpersonal skills</li>
 <li>Past experience of doing direct sales with customers (B2B)</li>
 <li>Fluency in English and Portuguese is a must, both written and verbal</li>
 <li>Candidates from Lisbon preferred</li>
 <li>Eligibility to work in the country without sponsorship</li>
 </ul> 
 
 What We Offer: 
 
 <ul>
 <li>Play a key role in driving customer success and satisfaction.</li>
 <li>Work in a collaborative and dynamic global team environment.</li>
 <li>Salary package with performance-based incentives.</li>
 <li>Remote work culture </li>
 <li>Salary offered: Euros 40,000-50,000</li>
 </ul> 
 
 Ready to elevate your career with Enghouse Interactive? Apply now and join a team that's shaping the future of market research and customer success!
 
 Enghouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
 #LI-EI8
 #LI-LS1
 #LI-Remote
</div>


 Enghouse Interactive is looking for a CSM/ Technical Account Manager to join our team in Portugal! This is a remote role for candidates based out of Lisbon only. We are looking to hire experienced sales candidates with exposure to selling contact center solutions to B2B clients.
 
  Who We Are:
 At Enghouse Interactive's Market Research and Communities unit, we are industry pioneers with over 50 years of experience. Our mission is to empower businesses, from private consultancies to multinational enterprises, with cutting-edge technology and services that enable the creation of powerful, custom insight solutions.
 
  Responsibilities:
 As a high-energy, results-driven CSM/Technical Account Manager, you will play a pivotal role in ensuring our customers'(B2B) success and satisfaction. Reporting to the General Manager of the Market Research business, your responsibilities will include:
 
 
   Customer Health and Success: Drive product and new feature adoption, ensuring value realization, retention, and growth
  Sales Pipeline Development: Establish and manage a sales pipeline of product opportunities to support annual revenue quota.
  Customer Advocacy: Represent customers’ (B2B) needs across product, engineering, sales, and marketing to deliver the best experiences
  Renewals and Expansions: Work with the team to ensure successful renewals and identify new opportunities for expansion
  Pipeline Management: Proactively update and maintain your pipeline using Salesforce
  Client Relationship Management: Serve as the primary point of contact for assigned accounts
  Project Management: Ensure efficient execution of internal initiatives to improve customer success
  Engagement Across Business Areas: Collaborate with various levels of management, from Directors to C-level executives, across clinical and technical areas.
  Business Reviews: Develop and conduct regular business reviews with clients to measure progress and identify improvement opportunities.
 
 
  Expectations:
 
 
  5+ years of hands on experience selling contact center solutions to B2B client is a must
  Experience within the Sales team as a strategic Customer Success Manager, Sales / Account Manager
  Experience in the SaaS or Enterprise software industry required
  Understanding of the market research industry with great interpersonal skills
  Past experience of doing direct sales with customers (B2B)
  Fluency in English and Portuguese is a must, both written and verbal
  Candidates from Lisbon preferred
  Eligibility to work in the country without sponsorship
 
 
  What We Offer:
 
 
  Play a key role in driving customer success and satisfaction.
  Work in a collaborative and dynamic global team environment.
  Salary package with performance-based incentives.
  Remote work culture
  Salary offered: Euros 40,000-50,000
 
 
 Ready to elevate your career with Enghouse Interactive? Apply now and join a team that's shaping the future of market research and customer success!
 
  Enghouse is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
 
  #LI-EI8
 #LI-LS1
 #LI-Remote


Customer Success Manager - Enghouse Systems

Portugal

Enghouse

Customer Success Manager

You must have 7+ years in telecom sales, strong client management, negotiation skills, and a results-driven mindset. Legal work eligibility in Europe is essential.

You will engage with customers, drive satisfaction, expand market share, identify account health, advocate for customer needs, conduct reviews, and report to the VP Sales.

Dublin

<div>
 Enghouse Network is on the hunt for a high-energy, results driven Customer Success Manager to expand our existing client base and deliver on sales targets assigned (targeting existing and new customers), to promote our in house developed BSS, VAS &amp; OSS solutions &amp; products to various client verticals (Telco, Government, Transport and Utility) in the European markets. You are to work closely with our B2B customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction and will be a point of escalation. Additionally, you will also be responsible for growing our client base to hit and exceed sales target. 
 
 Responsibilities:
 <ul>
 <li>Proactively work directly with small to medium business customers interacting with various levels of management ranging from Directors to C-level executives.</li>
 <li>Focus on driving customer value and satisfaction through the entire customer life cycle with Enghouse.</li>
 <li>Responsible to drive the expansion and growth of Enghouse market share by establishing and cultivating contacts in the C-Suite level, resulting in a qualified pipeline of prospective new clients</li>
 <li>Traveling within the allocated region (25-50%) to foster business development and meet sales objectives</li>
 </ul> 
 
 <ul>
 <li>Leverages external relationships and personal networks to generate sales leads for territory</li>
 <li>Identify the health status of accounts and develop plans that drive retention, upsell and cross-sells with customers</li>
 <li>Drive customer outcomes with a deep understanding of customers’ success criteria, business drivers, and initiatives.</li>
 <li>Establish clear business goals, timelines, priorities and metrics for success.</li>
 <li>Be the voice of the customer by advocating their needs between cross-functional teams to drive a world-class customer experience</li>
 <li>Develop and conduct Quarterly Business Reviews to measure progress against goals and evaluate opportunities for improvement.</li>
 <li>Report into the VP Sales, Networks EMEAA</li>
 </ul> 
 
 Expectations:
 <ul>
 <li>Degree is any field or relevant work experience</li>
 <li>Minimum of 7 years in direct sales, primarily within the telecommunications industry</li>
 <li>Excellent relationship skills and proven contact base in the region required</li>
 <li>Experience managing high-value clients with annual sales turnover ranging from €3-5 million</li>
 <li>The candidate must hold the appropriate visa or passport to travel throughout Europe</li>
 </ul>
 <ul>
 <li>Excellent negotiator, ability to adapt negotiating style to achieve commercial aims</li>
 <li>Tenacious and results orientated, take initiative and drives for closure</li>
 <li>Results orientated, taking initiative whilst maintaining close attention to detail throughout with proven sales success in OB and Revenue numbers</li>
 <li>Strong ability to work in an international environment (both internally and externally)</li>
 <li>Action-oriented, self-motivated</li>
 <li>Positive attitude and initiative are a must</li>
 <li>Must be legally eligible to work in the country without sponsorship</li>
 </ul> 
 
 Our Offerings:
 <ul>
 <li>Flexible remote work model with the option for a hybrid arrangement if an office is available at your location.</li>
 <li>A role with exciting opportunities for growth and development</li>
 <li>Be part of a thriving, international company</li>
 <li>Enjoy a comprehensive benefits package</li>
 </ul>
 
 About Us:
 
 Enghouse Networks technology portfolio spans Business Support Systems (BSS), Operations Support Systems (OSS), Mobile Value-Added Services (VAS), Network Security, Control &amp; Routing Automation, all of which are designed to deliver strategic value for next generation communication service providers and telecommunications businesses around the globe. Enghouse Networks is a member of GSMA and the TM Forum. 
 
 Enghouse Networks is a subsidiary of Enghouse Systems Limited, a publicly traded Canadian-based software and services company founded in 1984. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol ENGH. Enghouse Systems serves several distinct vertical markets through its three divisions, each developing and selling enterprise-oriented applications software. 
 
 We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse is an equal opportunity employer. All applicants will be considered for employment without discrimination and accommodation will be provided during the hiring process upon request. 
 
 #LI-EN8
 #LI-Remote
</div>


 Enghouse Network is on the hunt for a high-energy, results driven Customer Success Manager to expand our existing client base and deliver on sales targets assigned (targeting existing and new customers), to promote our in house developed BSS, VAS & OSS solutions & products to various client verticals (Telco, Government, Transport and Utility) in the European markets. You are to work closely with our B2B customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction and will be a point of escalation. Additionally, you will also be responsible for growing our client base to hit and exceed sales target.
 
 Responsibilities:
 
  Proactively work directly with small to medium business customers interacting with various levels of management ranging from Directors to C-level executives.
  Focus on driving customer value and satisfaction through the entire customer life cycle with Enghouse.
  Responsible to drive the expansion and growth of Enghouse market share by establishing and cultivating contacts in the C-Suite level, resulting in a qualified pipeline of prospective new clients
  Traveling within the allocated region (25-50%) to foster business development and meet sales objectives
 
 
 
  Leverages external relationships and personal networks to generate sales leads for territory
  Identify the health status of accounts and develop plans that drive retention, upsell and cross-sells with customers
  Drive customer outcomes with a deep understanding of customers’ success criteria, business drivers, and initiatives.
  Establish clear business goals, timelines, priorities and metrics for success.
  Be the voice of the customer by advocating their needs between cross-functional teams to drive a world-class customer experience
  Develop and conduct Quarterly Business Reviews to measure progress against goals and evaluate opportunities for improvement.
  Report into the VP Sales, Networks EMEAA
 
 
  Expectations:
 
  Degree is any field or relevant work experience
  Minimum of 7 years in direct sales, primarily within the telecommunications industry
  Excellent relationship skills and proven contact base in the region required
  Experience managing high-value clients with annual sales turnover ranging from €3-5 million
  The candidate must hold the appropriate visa or passport to travel throughout Europe
 
 
  Excellent negotiator, ability to adapt negotiating style to achieve commercial aims
  Tenacious and results orientated, take initiative and drives for closure
  Results orientated, taking initiative whilst maintaining close attention to detail throughout with proven sales success in OB and Revenue numbers
  Strong ability to work in an international environment (both internally and externally)
  Action-oriented, self-motivated
  Positive attitude and initiative are a must
  Must be legally eligible to work in the country without sponsorship
 
 
  Our Offerings:
 
  Flexible remote work model with the option for a hybrid arrangement if an office is available at your location.
  A role with exciting opportunities for growth and development
  Be part of a thriving, international company
  Enjoy a comprehensive benefits package
 
 
  About Us:
 
  Enghouse Networks technology portfolio spans Business Support Systems (BSS), Operations Support Systems (OSS), Mobile Value-Added Services (VAS), Network Security, Control & Routing Automation, all of which are designed to deliver strategic value for next generation communication service providers and telecommunications businesses around the globe. Enghouse Networks is a member of GSMA and the TM Forum.
 
 Enghouse Networks is a subsidiary of Enghouse Systems Limited, a publicly traded Canadian-based software and services company founded in 1984. Enghouse shares are traded on the Toronto Stock Exchange (TSX) under the symbol ENGH. Enghouse Systems serves several distinct vertical markets through its three divisions, each developing and selling enterprise-oriented applications software.
 
 We thank all applicants for their interest; however, only those selected for an interview will be contacted. Enghouse is an equal opportunity employer. All applicants will be considered for employment without discrimination and accommodation will be provided during the hiring process upon request.
 
 #LI-EN8
 #LI-Remote


You need 5+ years selling B2B contact center solutions, SaaS experience, market research knowledge, direct sales experience, and fluency in English and Portuguese. Lisbon candidates preferred.

You will drive customer success, manage sales pipelines, represent client needs, ensure renewals and expansions, maintain client relationships, and conduct business reviews for improvement opportunities.

Enghouse Systems

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