Large

FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform.

FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.

Technology

FARFETCH

You should have a relevant degree, strong analytical and communication skills, attention to detail, project management experience, and the ability to work independently and collaboratively.

You will support legal, compliance, and sustainability initiatives, manage projects, assist with regulatory submissions, and contribute to e-commerce compliance efforts across various business teams.

Legal

London

<div><div><div>Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.</div><div></div><div><b><br>
LEGAL
</b></div><div>We are a full service in-house Legal, Ethics and Compliance function, providing advice on strategic projects across all business areas, whilst developing our role as an integrated partner within the business.</div><div></div><div><b><br>
LONDON</b></div><div>
Our London office is located in Old Street, London&rsquo;s tech hub, and is home to a wide range of teams. Our open space is ideal for collaborative work and sharing ideas. We also have a large outdoor terrace, which is the perfect spot to have a team lunch or host events.</div><div></div><div><b><br>
THE ROLE</b></div><div>
The Legal, Ethics and Compliance Team is seeking an intern for a broad role supporting Farfetch with its compliance with regulatory requirements, in particular in respect of sustainability and broader ESG obligations, e-commerce regulation, consumer protection and product compliance. The role will involve understanding the existing regulatory framework applicable to Farfetch, assisting with horizon scanning and the implementation of relevant compliance obligations. You will enjoy a diverse role, working on topical legal and policy matters, liaising with stakeholders across the entire business, gathering and analysing data, project managing the implementation of legal advice, and supporting on compliance with regulatory requirements and deadlines.</div><div></div><div><br>
Acting as a true business partner, this role requires someone who is commercially minded, intellectually curious, diligent, and hands on. No specific prior legal or compliance experience is necessary but the right candidate will have a proactive mindset and willingness to learn. This role offers a great opportunity to develop a foundational understanding of international regulations, compliance strategies, risk management, and business strategy while making a meaningful impact.</div></div>
<div><div><h3 class="jobSectionHeader"><b>WHAT YOU&rsquo;LL DO</b></h3><ul><li><ul><li>
Working closely with the Legal, Ethics &amp; Compliance Teams, and liaising with most other business teams within the Farfetch group business</li><li>
Supporting the Legal, Ethics &amp; Compliance Team and wider business on various sustainability and regulatory-related submissions, including data analysis and categorisation, working with the Product team on tech developments, preparingrelated declarations for regulators in respect of sustainability, consumer protection and product compliance</li><li>
Supporting the Legal, Ethics &amp; Compliance Team on wider ESG-related workstreams requiring legal input and work on submissions, including being the responsible Farfetcher for project management</li><li>
Supporting the implementation of ongoing e-commerce and platform</li><li>
regulatory compliance initiatives, such as the Digital Services Act</li><li>
Opportunity to work with the Ethics &amp; Compliance Team on wider compliance workstreams.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>WHO YOU ARE
</b></h3><ul><li><ul><li>Be a graduate with a bachelor&rsquo;s or master&rsquo;s degree in a relevant subject: Business &amp; Compliance, Environmental Policy &amp; Regulation, Digital Regulation &amp; Governance, Business Management, Law</li><li>
Have the curiosity and ability to absorb a lot of information quickly, draw comparisons, spot gaps, and put forward solutions</li><li>
Be able to apply what you learn in compliance assessments, and drive their implementation. Help coordinate projects with various teams and track progress against project timetables and regulatory requirements</li><li>
Have the interest to develop problem-solving skills by analysing regulatory challenges and supporting solutions</li><li>
Have a strong work ethic and attention to detail, be highly proactive, organised and efficient, able to work on fast moving projects</li><li>
Be able to work autonomously as well as in teams, demonstrating strong people and networking skills</li><li>
Have previous project management and stakeholder management experience, though this is not essential</li><li>
Assist in horizon scanning and understanding new regulatory developments</li><li>
Possess excellent communication, organisation, and drafting skills</li><li>
Be driven, forward thinking, robust, innovative and agile, with commercial acumen.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>REWARDS &amp; BENEFITS</b></h3><ul><li><ul><li>
Employee Pension Scheme</li><li>
Flexible Benefits Program</li><li>
Health Insurance &amp; Critical Illness cover</li><li>
Flexible work environment</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>EQUAL OPPORTUNITIES STATEMENT</b></h3><ul><li><ul><li>
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>SCAM DISCLAIMER</b></h3><ul><li><ul><li>
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.</li></ul></li></ul></div></div>
<div><div>This is a broad, visible, and exciting role in a growing and dynamic team. This role is ideal for a candidate with a strong interest in digital, ESG, consumer protection, and product liability regulatory-related developments and requirements, who is eager to learn and develop new skills in a dynamic global business environment. The role will provide the opportunity to gain valuable business experience while contributing to the management and execution of key compliance initiatives.</div></div></div>

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
LEGAL
We are a full service in-house Legal, Ethics and Compliance function, providing advice on strategic projects across all business areas, whilst developing our role as an integrated partner within the business.
LONDON
Our London office is located in Old Street, London’s tech hub, and is home to a wide range of teams. Our open space is ideal for collaborative work and sharing ideas. We also have a large outdoor terrace, which is the perfect spot to have a team lunch or host events.
THE ROLE
The Legal, Ethics and Compliance Team is seeking an intern for a broad role supporting Farfetch with its compliance with regulatory requirements, in particular in respect of sustainability and broader ESG obligations, e-commerce regulation, consumer protection and product compliance. The role will involve understanding the existing regulatory framework applicable to Farfetch, assisting with horizon scanning and the implementation of relevant compliance obligations. You will enjoy a diverse role, working on topical legal and policy matters, liaising with stakeholders across the entire business, gathering and analysing data, project managing the implementation of legal advice, and supporting on compliance with regulatory requirements and deadlines.
Acting as a true business partner, this role requires someone who is commercially minded, intellectually curious, diligent, and hands on. No specific prior legal or compliance experience is necessary but the right candidate will have a proactive mindset and willingness to learn. This role offers a great opportunity to develop a foundational understanding of international regulations, compliance strategies, risk management, and business strategy while making a meaningful impact.
WHAT YOU’LL DO
Working closely with the Legal, Ethics & Compliance Teams, and liaising with most other business teams within the Farfetch group business
Supporting the Legal, Ethics & Compliance Team and wider business on various sustainability and regulatory-related submissions, including data analysis and categorisation, working with the Product team on tech developments, preparingrelated declarations for regulators in respect of sustainability, consumer protection and product compliance
Supporting the Legal, Ethics & Compliance Team on wider ESG-related workstreams requiring legal input and work on submissions, including being the responsible Farfetcher for project management
Supporting the implementation of ongoing e-commerce and platform
regulatory compliance initiatives, such as the Digital Services Act
Opportunity to work with the Ethics & Compliance Team on wider compliance workstreams.
WHO YOU ARE
Be a graduate with a bachelor’s or master’s degree in a relevant subject: Business & Compliance, Environmental Policy & Regulation, Digital Regulation & Governance, Business Management, Law
Have the curiosity and ability to absorb a lot of information quickly, draw comparisons, spot gaps, and put forward solutions
Be able to apply what you learn in compliance assessments, and drive their implementation. Help coordinate projects with various teams and track progress against project timetables and regulatory requirements
Have the interest to develop problem-solving skills by analysing regulatory challenges and supporting solutions
Have a strong work ethic and attention to detail, be highly proactive, organised and efficient, able to work on fast moving projects
Be able to work autonomously as well as in teams, demonstrating strong people and networking skills
Have previous project management and stakeholder management experience, though this is not essential
Assist in horizon scanning and understanding new regulatory developments
Possess excellent communication, organisation, and drafting skills
Be driven, forward thinking, robust, innovative and agile, with commercial acumen.
REWARDS & BENEFITS
Employee Pension Scheme
Flexible Benefits Program
Health Insurance & Critical Illness cover
Flexible work environment
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.
SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
This is a broad, visible, and exciting role in a growing and dynamic team. This role is ideal for a candidate with a strong interest in digital, ESG, consumer protection, and product liability regulatory-related developments and requirements, who is eager to learn and develop new skills in a dynamic global business environment. The role will provide the opportunity to gain valuable business experience while contributing to the management and execution of key compliance initiatives.

Regulatory Intern - FARFETCH

Regulatory Intern

You should have experience in process improvement, automation, or Salesforce, strong communication skills, and a passion for learning. Knowledge of programming and methodologies like Six Sigma is a plus.

You will liaise with SMEs and Engineering, identify automation opportunities, document initiatives, support testing, and enhance existing CRM solutions for improved efficiency and value.

Data

Business, Operations & Strategy

Porto

<div><div><div>Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.</div><div></div><div><b><br>
OPERATIONS</b></div><div>
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.</div><div></div><div><b><br>
PORTO</b></div><div>
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!</div><div></div><div><b><br>
THE ROLE</b></div><div>
Reporting to the Automation Governance &amp; CRM Lead, you will be the key piece of connection between our Businesses Automation &amp; CRM needs and the capabilities of our Automation &amp; CRM Engineering Teams, your mission is to ensure a robust pipeline of innovative, value-driven initiatives, ready for seamless development and deployment. As an Automation &amp; CRM Business Analyst, you will help our business Subject Matter Experts (SME) to identify potential Automation initiatives that can help Farfetch to deliver even more luxury service to our customers and excel our employees&rsquo; expectations. You will help to design and document those efforts in such a manner that our Engineering teams can have absolute trust in picking up those documents without the need to add any further refinement or extra discovery sessions. Additionally, you will play a critical role in testing new automations, providing feedback to developers and SMEs, and continuously monitoring and optimizing our growing Automation ecosystem.</div></div>
<div><div><h3 class="jobSectionHeader"><b>WHAT YOU'LL DO</b></h3><ul><li><ul><li>
Act as a liaison between Business SMEs and the Engineering teams, ensuring clear communication and alignment</li><li>
Identify and assess opportunities to leverage automation for improving services for customers and employees alike in Farfetch</li><li>
Design and document automation initiatives, ensuring all requirements are clear, comprehensive, and actionable</li><li>
Support and collaborate during the testing phase of new automations, ensuring quality and functionality</li><li>
Maintain and enhance existing automation &amp; CRM solutions, identifying improvement opportunities to maximize efficiency and value</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>WHO YOU ARE</b></h3><ul><li><ul><li>
Previous experience in Process improvement, design and/or RPA or Salesforce</li><li>
An avid learner with a passion for Continuous Improvement, Business Processes, and Automation</li><li>
Fluent in English, both written and spoken, with excellent documentation and communication skills</li><li>
Previous experience or expertise in C#, AppScript, Python, Salesforce and UiPath would be a plus</li><li>
Knowledge of Six Sigma, Design Thinking, or Agile methodologies is highly valued</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>REWARDS &amp; BENEFITS</b></h3><ul><li><ul><li>
Health insurance for the whole family, flexible working environment and well-being support and tools
</li><li>Extra days off, sabbatical program and days for you to give back for the community
</li><li>Training opportunities and free access to Udemy
</li><li>Flexible benefits program</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>EQUAL OPPORTUNITIES STATEMENT</b></h3><ul><li><ul><li>
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.</li><li>
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>SCAM DISCLAIMER</b></h3><ul><li><ul><li>
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.</li></ul></li></ul></div></div></div>

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
THE ROLE
Reporting to the Automation Governance & CRM Lead, you will be the key piece of connection between our Businesses Automation & CRM needs and the capabilities of our Automation & CRM Engineering Teams, your mission is to ensure a robust pipeline of innovative, value-driven initiatives, ready for seamless development and deployment. As an Automation & CRM Business Analyst, you will help our business Subject Matter Experts (SME) to identify potential Automation initiatives that can help Farfetch to deliver even more luxury service to our customers and excel our employees’ expectations. You will help to design and document those efforts in such a manner that our Engineering teams can have absolute trust in picking up those documents without the need to add any further refinement or extra discovery sessions. Additionally, you will play a critical role in testing new automations, providing feedback to developers and SMEs, and continuously monitoring and optimizing our growing Automation ecosystem.
WHAT YOU'LL DO
Act as a liaison between Business SMEs and the Engineering teams, ensuring clear communication and alignment
Identify and assess opportunities to leverage automation for improving services for customers and employees alike in Farfetch
Design and document automation initiatives, ensuring all requirements are clear, comprehensive, and actionable
Support and collaborate during the testing phase of new automations, ensuring quality and functionality
Maintain and enhance existing automation & CRM solutions, identifying improvement opportunities to maximize efficiency and value
WHO YOU ARE
Previous experience in Process improvement, design and/or RPA or Salesforce
An avid learner with a passion for Continuous Improvement, Business Processes, and Automation
Fluent in English, both written and spoken, with excellent documentation and communication skills
Previous experience or expertise in C#, AppScript, Python, Salesforce and UiPath would be a plus
Knowledge of Six Sigma, Design Thinking, or Agile methodologies is highly valued
REWARDS & BENEFITS
Health insurance for the whole family, flexible working environment and well-being support and tools
Extra days off, sabbatical program and days for you to give back for the community
Training opportunities and free access to Udemy
Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

Automation & CRM Business Analyst - FARFETCH

Automation & CRM Business Analyst

You need a relevant degree, strong analytical and coding skills (Python, R, SQL), experience in forecasting, great communication, and teamwork abilities. Familiarity with data visualization tools is a plus.

You will develop statistical models, analyze data trends, collaborate with teams, present insights, create capacity plans, refine forecasting models, prepare reports, and stay updated on industry trends.

<div><div><div>Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world&rsquo;s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.</div><div></div><div><b><br>
OPERATIONS</b></div><div>
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.</div><div></div><div><b><br>
PORTO</b></div><div>
Our Porto office is in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!</div><div></div><div><b><br>
THE ROLE</b></div><div>
We are seeking a Junior Forecast Specialist to join our Forecast team at Farfetch. As a Junior Forecast Specialist, you will be responsible for creating, managing, and improving forecast and planning models. You will work closely with the Operations, Finance, and Commercial teams in order to drive business efficiency. You will be part of a multidisciplinary environment that works closely with all the Operational teams ensuring we provide data science solutions to the business.</div></div>
<div><div><h3 class="jobSectionHeader"><b>WHAT YOU&rsquo;LL DO</b></h3><ul><li><ul><li>
Develop and maintain statistical models to forecast business metrics.</li><li>
Analyse historical data to identify trends and patterns that can improve forecasting accuracy.</li><li>
Collaborate with cross-functional teams to gather data and understand business requirements.</li><li>
Present forecasting and planning results and insights to stakeholders, making recommendations for improvement.</li><li>
Create capacity plans for the operational teams.</li><li>
Continuously monitor and refine forecast and planning models to enhance their accuracy and reliability.</li><li>
Assist in the preparation of reports and presentations for senior management.</li><li>
Stay updated on industry trends and advancements in forecasting methodologies and tools.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>WHO YOU ARE</b></h3><ul><li><ul><li>
Bachelor&rsquo;s degree in Engineering, Statistics, Mathematics, Economics, Data Science, or a related field.</li><li>
Strong analytical skills with the ability to interpret complex data sets.</li><li>
Proficient in statistical software and programming languages such as Python, R, and SQL.</li><li>
Experience with forecasting techniques and models (e.g., time series and machine learning models).</li><li>
Excellent communication skills, with the ability to present data-driven insights clearly and concisely.</li><li>
Detail-oriented and highly organized, with the ability to manage multiple tasks and deadlines.</li><li>
Collaborative team player with a proactive and solution-oriented approach.</li><li>
Familiarity with data visualization tools (e.g., Looker) is a plus.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>EQUAL OPPORTUNITIES STATEMENT</b></h3><ul><li><ul><li>
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.</li><li>
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>SCAM DISCLAIMER</b></h3><ul><li><ul><li>
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.</li></ul></li></ul></div></div></div>

Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our Porto office is in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
THE ROLE
We are seeking a Junior Forecast Specialist to join our Forecast team at Farfetch. As a Junior Forecast Specialist, you will be responsible for creating, managing, and improving forecast and planning models. You will work closely with the Operations, Finance, and Commercial teams in order to drive business efficiency. You will be part of a multidisciplinary environment that works closely with all the Operational teams ensuring we provide data science solutions to the business.
WHAT YOU’LL DO
Develop and maintain statistical models to forecast business metrics.
Analyse historical data to identify trends and patterns that can improve forecasting accuracy.
Collaborate with cross-functional teams to gather data and understand business requirements.
Present forecasting and planning results and insights to stakeholders, making recommendations for improvement.
Create capacity plans for the operational teams.
Continuously monitor and refine forecast and planning models to enhance their accuracy and reliability.
Assist in the preparation of reports and presentations for senior management.
Stay updated on industry trends and advancements in forecasting methodologies and tools.
WHO YOU ARE
Bachelor’s degree in Engineering, Statistics, Mathematics, Economics, Data Science, or a related field.
Strong analytical skills with the ability to interpret complex data sets.
Proficient in statistical software and programming languages such as Python, R, and SQL.
Experience with forecasting techniques and models (e.g., time series and machine learning models).
Excellent communication skills, with the ability to present data-driven insights clearly and concisely.
Detail-oriented and highly organized, with the ability to manage multiple tasks and deadlines.
Collaborative team player with a proactive and solution-oriented approach.
Familiarity with data visualization tools (e.g., Looker) is a plus.
EQUAL OPPORTUNITIES STATEMENT
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process.
We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.

Junior Forecast Specialist - FARFETCH

Junior Forecast Specialist

You should have leadership experience in fraud/risk within e-commerce, expertise in ML/AI automation, strategic planning skills, relationship-building abilities, and strong communication for complex topics.

You will drive fraud prevention strategy, collaborate across teams, lead and develop your team, innovate fraud models, build industry expertise, and manage external fraud partnerships for optimal results.

IT & Cybersecurity

<div><div><div>FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.</div><div>
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.</div><div></div><div><b><br>
OPERATIONS</b></div><div>
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.</div><div></div><div><b><br>
PORTO</b></div><div>
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!</div><div></div><div><b><br>
THE ROLE</b></div><div>
We want our customers to invest their energy in the area that brings them to Farfetch - discovering and being inspired by the fashion we offer. This means everything else needs to be as frictionless as possible, including the purchase and post-purchase experience.</div><div>
The challenge for our fraud team is to find the balance between enabling that frictionless experience, protecting us from financial and reputational risk, and ensuring card scheme compliance. Our success is therefore dependent on ensuring we have a robust decision making technology, customer experiences and internal processes that allow effective risk management without damaging the experience for our customers.</div><div>
You will lead a team responsible for our global fraud strategy and performance across the platform, and will strive to find this optimum balance.</div><div>
You will report to the Snr Director of Fintech Operations, while your peers in the leadership team of the department are the Head of Payments and the Fintech Analytics Manager.</div></div>
<div><div><h3 class="jobSectionHeader"><b>WHAT YOU&rsquo;LL DO</b></h3><ul><li><ul><li>
Shape and drive the fraud prevention strategy across the Farfetch marketplace, delivering continuous improvements in our fraud processes and KPIs (such as chargeback rates, false positives, chargeback defence rates) to achieve the optimum balance between protecting our business from loss, and in enabling growth.</li><li>
Collaborate with leadership in Operations, Technology, Product, Security and beyond to make the strategy a reality; implementing technology and process improvements to reach our goals.</li><li>
Lead your team to reach their potential, both in their personal development and in their performance as a group. You&rsquo;ll create a culture and structure to ensure long term sustainable success in the area.</li><li>
You&rsquo;ll work closely with our colleagues in technology to create world-class fraud models, systems and tools.</li><li>
Develop up-to-date industry knowledge and expertise in the team. You'll focus on consumer trends, new products, card scheme compliance and regulation, while building close ties with those in the industry. You'll use your experience to grow the next generation of experts in Farfetch.</li><li>
Manage and develop the partnerships with our external fraud partners around the globe, ensuring your team leverages the strengths of our existing and future partners to deliver maximum value to our company.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>WHO YOU ARE</b></h3><ul><li><ul><li>
An experienced leader, with strong competencies in the fraud and risk domain. You have worked in an international e-commerce company or service provider leading a fraud or risk team.</li><li>
You have experience working with and designing fraud processes with a high level of automation through ML/AI solutions..</li><li>
You're strategically minded and plan ahead, but you balance this with the ability to execute and solve problems as they happen.</li><li>
You're able to demonstrate experience building relationships and ties across the payment and fraud ecosystem, benefiting from the experiences and knowledge of others.</li><li>
You&rsquo;re a strong communicator, and able to break down complex subjects for non-experts.</li><li>
You're comfortable in navigating through occasional situations of ambiguity or uncertainty.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>REWARDS &amp; BENEFITS</b></h3><ul><li><ul><li>
Health insurance for the whole family, flexible working environment and well-being support and tools</li><li>
Extra days off, sabbatical program and days for you to give back for the community</li><li>
Training opportunities and free access to Udemy</li><li>
Flexible benefits program</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>EQUAL OPPORTUNITIES STATEMENT</b></h3><ul><li><ul><li>
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.</li></ul></li></ul></div></div></div>

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. You can have an informal meeting in the treehouse or play the piano during your lunch break!
THE ROLE
We want our customers to invest their energy in the area that brings them to Farfetch - discovering and being inspired by the fashion we offer. This means everything else needs to be as frictionless as possible, including the purchase and post-purchase experience.
The challenge for our fraud team is to find the balance between enabling that frictionless experience, protecting us from financial and reputational risk, and ensuring card scheme compliance. Our success is therefore dependent on ensuring we have a robust decision making technology, customer experiences and internal processes that allow effective risk management without damaging the experience for our customers.
You will lead a team responsible for our global fraud strategy and performance across the platform, and will strive to find this optimum balance.
You will report to the Snr Director of Fintech Operations, while your peers in the leadership team of the department are the Head of Payments and the Fintech Analytics Manager.
WHAT YOU’LL DO
Shape and drive the fraud prevention strategy across the Farfetch marketplace, delivering continuous improvements in our fraud processes and KPIs (such as chargeback rates, false positives, chargeback defence rates) to achieve the optimum balance between protecting our business from loss, and in enabling growth.
Collaborate with leadership in Operations, Technology, Product, Security and beyond to make the strategy a reality; implementing technology and process improvements to reach our goals.
Lead your team to reach their potential, both in their personal development and in their performance as a group. You’ll create a culture and structure to ensure long term sustainable success in the area.
You’ll work closely with our colleagues in technology to create world-class fraud models, systems and tools.
Develop up-to-date industry knowledge and expertise in the team. You'll focus on consumer trends, new products, card scheme compliance and regulation, while building close ties with those in the industry. You'll use your experience to grow the next generation of experts in Farfetch.
Manage and develop the partnerships with our external fraud partners around the globe, ensuring your team leverages the strengths of our existing and future partners to deliver maximum value to our company.
WHO YOU ARE
An experienced leader, with strong competencies in the fraud and risk domain. You have worked in an international e-commerce company or service provider leading a fraud or risk team.
You have experience working with and designing fraud processes with a high level of automation through ML/AI solutions..
You're strategically minded and plan ahead, but you balance this with the ability to execute and solve problems as they happen.
You're able to demonstrate experience building relationships and ties across the payment and fraud ecosystem, benefiting from the experiences and knowledge of others.
You’re a strong communicator, and able to break down complex subjects for non-experts.
You're comfortable in navigating through occasional situations of ambiguity or uncertainty.
REWARDS & BENEFITS
Health insurance for the whole family, flexible working environment and well-being support and tools
Extra days off, sabbatical program and days for you to give back for the community
Training opportunities and free access to Udemy
Flexible benefits program
EQUAL OPPORTUNITIES STATEMENT
Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.

Head of Fraud - FARFETCH

Head of Fraud

You need 1 year of customer service experience in fashion, fluency in English and Spanish, IT proficiency, fashion knowledge, and availability for a 12h-21h shift.

You will respond to customer inquiries via chat, email, and phone, providing product information and representing the brand to customers and partners.

Customer Relations

People, HR & Administration

<div><div><div>FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.</div><div>
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.</div><div></div><div><br>
OPERATIONS</div><div>
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.</div><div></div><div><br>
PORTO</div><div>
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!</div><div></div><div><br>
THE ROLE</div><div>
We are looking for a Customer Service Advisor (Spanish Speaker), to work in a very and relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.</div></div>
<div><div><h3 class="jobSectionHeader"><b>WHAT YOU'LL DO</b></h3><ul><li><ul><li>
Respond to Customer Inquiries through several channels (Chat, Email and Telephone);</li><li>
Provide information with regards to products and services and other related inquiries;</li><li>
Be the face of Farfetch to our customers and partners alike.</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>WHO YOU ARE</b></h3><ul><li><ul><li>
Experienced in customer service (1 year), in a fashion environment;</li><li>
Fluent in English and Spanish (mandatory);</li><li>
Proficient in the use of IT systems, both customer service specific and windows packages;</li><li>
Knowledgeable of fashion/fashion brands;</li><li>
Exceed customers' expectations;</li><li>
Articulate and passionate.</li><li>
Availability for 12h - 21h shift</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>REWARDS &amp; BENEFITS</b></h3><ul><li><ul><li>
Health insurance for the whole family, flexible working environment and well-being support and tools</li><li>
Extra days off, sabbatical program and days for you to give back for the community</li><li>
Training opportunities and free access to Udemy</li><li>
Flexible benefits program</li><li>
FARFETCH Equity plan</li></ul></li></ul></div></div>
<div><div><h3 class="jobSectionHeader"><b>EQUAL OPPORTUNITIES STATEMENT</b></h3><ul><li><ul><li>
FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.</li></ul></li></ul></div></div>
<div><div>Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.</div></div></div>

FARFETCH exists for the love of fashion. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers.
We're a positive platform for good, bringing together an incredible creative community made up by our people, our partners and our customers. This community is at the heart of our business success. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. We are FARFETCH for All.
OPERATIONS
We're passionate about operational excellence, acting with our customers and partners always in our heart. Covering the entire order journey, we create our online content, secure payments and fraud process compliance, ensure order fulfilment and delivery, while providing customer and partner care. In a nutshell, we love to create seamless and memorable luxury experiences for our customers all around the world.
PORTO
Our Porto office is located in Portugal's vibrant second city, known for its history and its creative yet cosy environment. From Account Management to Technology and Product, whatever your skills are, you'll find your fit here. You can have an informal meeting in the treehouse or play the piano in your lunch break!
THE ROLE
We are looking for a Customer Service Advisor (Spanish Speaker), to work in a very and relaxed environment and be part of a well-motivated, and growing team. Reporting to the Customer Service Manager, you will gain excellent experience, which will broaden as the team grows. You will have main responsibilities to ensure that the highest levels of customer service are delivered to both our consumers and partners and through every communication channel.
WHAT YOU'LL DO
Respond to Customer Inquiries through several channels (Chat, Email and Telephone);
Provide information with regards to products and services and other related inquiries;
Be the face of Farfetch to our customers and partners alike.
WHO YOU ARE
Experienced in customer service (1 year), in a fashion environment;
Fluent in English and Spanish (mandatory);
Proficient in the use of IT systems, both customer service specific and windows packages;
Knowledgeable of fashion/fashion brands;
Exceed customers' expectations;
Articulate and passionate.
Availability for 12h - 21h shift
REWARDS & BENEFITS
Health insurance for the whole family, flexible working environment and well-being support and tools
Extra days off, sabbatical program and days for you to give back for the community
Training opportunities and free access to Udemy
Flexible benefits program
FARFETCH Equity plan
EQUAL OPPORTUNITIES STATEMENT
FARFETCH is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. We continue to build our consciously inclusive culture as part of our Positively FARFETCH strategy throughout our business, partnerships and communities.
Respond to customer inquiries ensuring the highest levels of customer service are delivered to both our consumers and partners through several channels.

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