Medium

Fastned is building the world's first network of fast charging stations where all electric cars can charge. Our mission is to give freedom to electric drivers and accelerate the transition to sustainable mobility. 

Our goal is a European network of a 1000 fast charging stations on prime locations, where all electric vehicles can charge with renewable energy from the sun and wind.

Energy

Fastned

We build a network of scalable fast charging stations for all electric vehicles, powered by 100% renewable energy

You must be fluent in French and English, available 32+ hours/week, have customer service experience (Zendesk is a plus), enjoy interacting with people, follow processes, and be results-driven.

You will address customer queries in French and English via various channels, identify needs, update databases, and collaborate with teams to improve services and features.

Customer Relations

Business, Operations & Strategy

Amsterdam

<div>
 Join our fabulous inhouse Customer Support team and be at the forefront of the electric vehicle and charging infrastructure revolution in Europe! At Fastned you can directly contribute to combating climate change by accelerating the transition to electric mobility. Together with 300+ colleagues with over 40 nationalities we have the ambition to build a European network of fast charging stations. We focus on prime locations where electric drivers can charge their vehicles with energy from the sun and wind. What sets us apart is our focus on sustainability and clean energy. As a member of the Fastned team, you'll be contributing to a greener future by supporting our mission to give freedom to electric drivers.
 <h3 class="jobSectionHeader"> Your role</h3>
 At Fastned, we pride ourselves on providing our customers with exceptional service and a top-notch charging experience. As our French &amp; English speaking Customer Support Agent, you will play a crucial role in upholding our commitment to customer satisfaction together with our dynamic team and helping us stand out from the competition.
 One of the things that makes working at Fastned so enjoyable is our innovative and forward-thinking approach. We're always looking for ways to improve our technology and processes, and we value employees who bring fresh ideas to the table.
 As our French &amp; English speaking Customer Support Agent, you'll be answering queries and providing support to our customers via phone, email, WhatsApp, and our app. You'll use your excellent communication skills to identify customer needs and help them navigate our features and services. You'll also be responsible for updating our internal databases with feedback about technical issues, feature requests, and other useful information to help us continuously improve our offerings. Not only that, but you'll have the opportunity to collaborate with different teams to help shape the future and follow through on projects.
 <h3 class="jobSectionHeader"> Who we are looking for</h3>
 <ul>
 <li>You are fluent in both French &amp; English;</li>
 <li>Available to work at least 32 hours per week:</li>
 <li>You've gained at least first customer service experience already (experience with Zendesk is a plus);</li>
 <li>You genuinely enjoy interacting with people, both over the phone and in writing;</li>
 <li>You follow processes and, at the same time, proactively share ideas on how to improve them;</li>
 <li>You are results-driven and stress resistant.</li>
 </ul>
 <h3 class="jobSectionHeader">Our perks</h3>
 We work hard to change the world, but we don't forget to recognise &amp; celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility and have family-friendly policies in place. Our benefits include:
 <ul>
 <li>Stock option plan -&gt; we believe in shared value creation;</li>
 <li>A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;</li>
 <li>An attractive pension plan (fully covered by Fastned);</li>
 <li>Daily vegetarian lunches, snacks &amp; drinks are provided at our office locations; Full access to our electric vehicle fleet with all charging expenses covered;</li>
 <li>Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad with all employees;</li>
 <li>Other perks include full travel compensation and company swag, to make you look extra electric!</li>
 </ul>
 <h3 class="jobSectionHeader">Interested? Apply today!</h3>
 We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining Fastned.
 
 Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
</div>


 Join our fabulous inhouse Customer Support team and be at the forefront of the electric vehicle and charging infrastructure revolution in Europe! At Fastned you can directly contribute to combating climate change by accelerating the transition to electric mobility. Together with 300+ colleagues with over 40 nationalities we have the ambition to build a European network of fast charging stations. We focus on prime locations where electric drivers can charge their vehicles with energy from the sun and wind. What sets us apart is our focus on sustainability and clean energy. As a member of the Fastned team, you'll be contributing to a greener future by supporting our mission to give freedom to electric drivers.
  Your role
 At Fastned, we pride ourselves on providing our customers with exceptional service and a top-notch charging experience. As our French & English speaking Customer Support Agent, you will play a crucial role in upholding our commitment to customer satisfaction together with our dynamic team and helping us stand out from the competition.
 One of the things that makes working at Fastned so enjoyable is our innovative and forward-thinking approach. We're always looking for ways to improve our technology and processes, and we value employees who bring fresh ideas to the table.
 As our French & English speaking Customer Support Agent, you'll be answering queries and providing support to our customers via phone, email, WhatsApp, and our app. You'll use your excellent communication skills to identify customer needs and help them navigate our features and services. You'll also be responsible for updating our internal databases with feedback about technical issues, feature requests, and other useful information to help us continuously improve our offerings. Not only that, but you'll have the opportunity to collaborate with different teams to help shape the future and follow through on projects.
  Who we are looking for
 
  You are fluent in both French & English;
  Available to work at least 32 hours per week:
  You've gained at least first customer service experience already (experience with Zendesk is a plus);
  You genuinely enjoy interacting with people, both over the phone and in writing;
  You follow processes and, at the same time, proactively share ideas on how to improve them;
  You are results-driven and stress resistant.
 
 Our perks
 We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility and have family-friendly policies in place. Our benefits include:
 
  Stock option plan -> we believe in shared value creation;
  A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;
  An attractive pension plan (fully covered by Fastned);
  Daily vegetarian lunches, snacks & drinks are provided at our office locations; Full access to our electric vehicle fleet with all charging expenses covered;
  Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad with all employees;
  Other perks include full travel compensation and company swag, to make you look extra electric!
 
 Interested? Apply today!
 We would love to have a conversation with you! Apply now, send us your CV and explain in your motivation letter why you’re excited about joining Fastned.
 
  Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.


Customer Support Agent - French speaking - Fastned

Customer Support Agent - French speaking

You have a health & safety diploma, 2+ years' experience, knowledge of OHSAS 18001/ISO 45001, strong German/English skills, and a valid EU driver's license. Construction site knowledge is a plus.

You will conduct site inspections, provide training, advise stakeholders, implement safety policies, monitor compliance, and promote best practices for a safer work environment.

Facilities Management

Cologne

<div>
 Please submit your motivation letter and CV in English. 
 Join a fast-growing, listed company with a purpose! Fastned owns and operates a growing network of more than 300 fast charging stations across Europe, allowing electric vehicle drivers to charge their cars with 100% green energy in just 15 minutes. Our mission is to accelerate the transition towards sustainable mobility by giving freedom to electric drivers. Our goal is a European network of 1000 fast charging stations in prime locations, where all-electric vehicles can charge with renewable energy from the sun and wind. We have recently been awarded “Best Charging Network” in the UK, France, and the Netherlands. If you want to make a difference and work in an informal, international scale-up environment with future prospects, then read on!
 
 Full-time · Cologne
 
 Your role 
 As a Health &amp; Safety Specialist, you will be responsible for improving local health and safety culture for our employees, the public, and contractors, both at our offices and charming locations. You will be part of the international H&amp;S team. Your focus will be on the German-speaking markets. You ensure everyone works safely according to the local rules and regulations applicable across our different entities in these markets. With your expertise and background, you will implement policies, stimulate continuous awareness, and further professionalize health and safety. Both internally and in cooperation with our external stakeholders. Also, as part of your role, you will support (local) management by coordinating activities in case of health and safety incidents.
 As part of the Risk and Audit team, you will start in our Cologne office, which intends to establish a local presence in German-speaking markets. Going forward, you will support Fastned’s ambition to achieve a health and safety accreditation such as ISO45001. Your overall responsibilities include 
 <ul>
 <li>Assisting Design, Construction, and Field-ops in asserting a safe work environment 
 <ul>
 <li>Doing regular site inspections</li>
 <li>Providing training/toolbox talks</li>
 <li>Advising the various stakeholders on best practices</li>
 <li>Monitoring changes in legislation</li>
 </ul></li>
 <li>Implementing health &amp; safety policies, procedures, and processes and maintaining health &amp; safety management systems</li>
 <li>
 <div>
 Monitoring the state of Health &amp; Safety within the organization and give constant nudges toward safe behaviour 
 <ul>
 <li>Taking Health and Safety to the next level for the whole of Fastned by sharing with the Health &amp; Safety team</li>
 <li>Staying updated about the deviations for Fastned/international standards locally</li>
 <li>Sharing and implementing best practices</li>
 <li>Regularly checking information on incidents, accidents, and near misses</li>
 </ul>
 </div></li>
 </ul>
 Who we are looking for
 Your profile is a brilliant mix &amp; match of the following requirements:
 <ul>
 <li>Health &amp; Safety diploma or equivalent Bachelor’s degree preferred;</li>
 <li>You have at least 2 years of experience in a health and safety role. Bonus point if you have operated in a construction environment;</li>
 <li>Experience in writing, checking, and approving Health &amp; Safety plans;</li>
 <li>Have an understanding of OHSAS 18001 or ISO 45001 (occupational health and safety assessment series) or the German equivalent of the same;</li>
 <li>EU driver's license and willing and able to travel to locations and offices in several countries;</li>
 <li>Strong verbal and written communication skills in German and English;</li>
 <li>Ability to effectively interface with different internal and external stakeholders (e.g. government officials, construction managers, maintenance engineers, contractors);</li>
 <li>Experience with implementing policies, procedures, and processes, as well as maintaining health &amp; safety management systems;</li>
 <li>Being able to manage multiple projects, stimulate awareness and adherence to health and safety policies and standards company-wide;</li>
 <li>You are able to make firm and quick decisions depending on the circumstances;</li>
 <li>Knowledge of health and safety standards and practices related to construction sites.</li>
 </ul>
 Electric mobility is new territory for you? 
 No problem! As part of your onboarding, you will participate in a series of exciting workshops where you will learn everything important about electric driving and fast charging infrastructure. This role is situated in our Amsterdam office, where you will join a team of fun &amp; driven colleagues who are passionate about creating freedom for electric drivers. We are looking forward to welcoming you to our innovative and rapidly growing company!
 
 Join us in building a better future
 We work hard to change the world, but we don't forget to recognise &amp; celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility, and have family-friendly policies in place. Our benefits include:
 <ul>
 <li>Stock option plan -&gt; we believe in shared value creation;</li>
 <li>A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;</li>
 <li>Daily vegetarian lunches, snacks &amp; drinks are provided at our office locations;</li>
 <li>Full access to our electric vehicle fleet with all charging expenses covered;</li>
 <li>Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad with all employees;</li>
 <li>Other perks include flexible working hours, full travel compensation and the working gear of your choice.</li>
 </ul>
 
 Interested in making an impact?
 We would love to have a conversation with you! Apply now, send us your CV in English and explain in your motivation letter why you’re excited about joining Fastned. Here’s the next steps of the hiring process: 
 <ul>
 <li>Screening call with Recruiter</li>
 <li>Meeting with Head of Risk &amp; Audit and Health and Safety Manager</li>
 <li>Interview with members of the Construction Team and Field Operations Team</li>
 </ul>
 Then, it’s time to welcome you on board to Fastned! If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at)fastned.nl 
 Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
</div>


 Please submit your motivation letter and CV in English.  
 Join a fast-growing, listed company with a purpose! Fastned owns and operates a growing network of more than 300 fast charging stations across Europe, allowing electric vehicle drivers to charge their cars with 100% green energy in just 15 minutes. Our mission is to accelerate the transition towards sustainable mobility by giving freedom to electric drivers. Our goal is a European network of 1000 fast charging stations in prime locations, where all-electric vehicles can charge with renewable energy from the sun and wind. We have recently been awarded “Best Charging Network” in the UK, France, and the Netherlands. If you want to make a difference and work in an informal, international scale-up environment with future prospects, then read on!
 
  Full-time · Cologne
 
  Your role
 As a Health & Safety Specialist, you will be responsible for improving local health and safety culture for our employees, the public, and contractors, both at our offices and charming locations. You will be part of the international H&S team. Your focus will be on the German-speaking markets. You ensure everyone works safely according to the local rules and regulations applicable across our different entities in these markets. With your expertise and background, you will implement policies, stimulate continuous awareness, and further professionalize health and safety. Both internally and in cooperation with our external stakeholders. Also, as part of your role, you will support (local) management by coordinating activities in case of health and safety incidents.
 As part of the Risk and Audit team, you will start in our Cologne office, which intends to establish a local presence in German-speaking markets. Going forward, you will support Fastned’s ambition to achieve a health and safety accreditation such as ISO45001.  Your overall responsibilities include
 
  Assisting Design, Construction, and Field-ops in asserting a safe work environment
   
    Doing regular site inspections
    Providing training/toolbox talks
    Advising the various stakeholders on best practices
    Monitoring changes in legislation
   
  Implementing health & safety policies, procedures, and processes and maintaining health & safety management systems
  
   
    Monitoring the state of Health & Safety within the organization and give constant nudges toward safe behaviour
    
     Taking Health and Safety to the next level for the whole of Fastned by sharing with the Health & Safety team
     Staying updated about the deviations for Fastned/international standards locally
     Sharing and implementing best practices
     Regularly checking information on incidents, accidents, and near misses
    
   
 
  Who we are looking for
 Your profile is a brilliant mix & match of the following requirements:
 
  Health & Safety diploma or equivalent Bachelor’s degree preferred;
  You have at least 2 years of experience in a health and safety role. Bonus point if you have operated in a construction environment;
  Experience in writing, checking, and approving Health & Safety plans;
  Have an understanding of OHSAS 18001 or ISO 45001 (occupational health and safety assessment series) or the German equivalent of the same;
  EU driver's license and willing and able to travel to locations and offices in several countries;
  Strong verbal and written communication skills in German and English;
  Ability to effectively interface with different internal and external stakeholders (e.g. government officials, construction managers, maintenance engineers, contractors);
  Experience with implementing policies, procedures, and processes, as well as maintaining health & safety management systems;
  Being able to manage multiple projects, stimulate awareness and adherence to health and safety policies and standards company-wide;
  You are able to make firm and quick decisions depending on the circumstances;
  Knowledge of health and safety standards and practices related to construction sites.
 
   Electric mobility is new territory for you?
 No problem! As part of your onboarding, you will participate in a series of exciting workshops where you will learn everything important about electric driving and fast charging infrastructure. This role is situated in our Amsterdam office, where you will join a team of fun & driven colleagues who are passionate about creating freedom for electric drivers. We are looking forward to welcoming you to our innovative and rapidly growing company!
 
  Join us in building a better future
 We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility, and have family-friendly policies in place. Our benefits include:
 
  Stock option plan -> we believe in shared value creation;
  A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;
  Daily vegetarian lunches, snacks & drinks are provided at our office locations;
  Full access to our electric vehicle fleet with all charging expenses covered;
  Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad with all employees;
  Other perks include flexible working hours, full travel compensation and the working gear of your choice.
 
 
  Interested in making an impact?
 We would love to have a conversation with you! Apply now, send us your CV in English and explain in your motivation letter why you’re excited about joining Fastned. Here’s the next steps of the hiring process:
 
  Screening call with Recruiter
  Meeting with Head of Risk & Audit and Health and Safety Manager
  Interview with members of the Construction Team and Field Operations Team
 
  Then, it’s time to welcome you on board to Fastned! If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at)fastned.nl
  Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.


Health & Safety Specialist (German Speaking) - Fastned

Health & Safety Specialist (German Speaking)

You have 8+ years of experience, 3+ in leading customer service, a focus on team growth, expertise in support metrics, strategic thinking, and proficiency in customer support software.

You will lead the support team, enhance customer experience, implement new tools, capture insights, optimize metrics, and manage crises to ensure exceptional service in multiple languages.

People, HR & Administration

<div>
 Join a fast-growing, listed company with a purpose! Fastned owns and operates a growing network of more than 300 fast charging stations across Europe, allowing electric vehicle drivers to charge their car with 100% green energy in just 15 minutes. Our mission is to accelerate the transition towards sustainable mobility by giving freedom to electric drivers. Our goal is a European network of 1000 fast charging stations in prime locations, where all electric vehicles can charge with renewable energy from the sun and wind.
 
 <h3 class="jobSectionHeader"> Your role</h3>
 The Head of Customer Operations will lead Fastned’s customer service &amp; customer operations, ensuring that every interaction a customer has with us is seamless, helpful and leaves a lasting positive impression. Your impact will be central to our ambition of delivering excellence at every customer touchpoint, all while supporting our ambition to make EV charging accessible and easy to everyone. 
 
 Your responsibilities include:
 <ul>
 <li>Develop and implement a comprehensive roadmap that ensures an exceptional support experience for our customers. </li>
 <li>Align the team’s efforts with company goals, ensuring our customer operations support the broader mission to accelerate the transition to electric mobility. </li>
 <li>Provide strategic leadership to our customer support team, overseeing multiple channels (phone, email, and WhatsApp) and support in 6 languages. </li>
 <li>Provide guidance, mentorship, and professional development opportunities to the customer operations team. </li>
 <li>Capture customer insights from support interactions and make them accessible across the organization to drive improvements. Identify common pain points and collaborate with stakeholders to address them effectively. </li>
 <li>Drive the adoption of new tools, technologies, and processes to elevate service, streamline workflows and enhance customer experience. </li>
 <li>Lead the integration of AI solutions to improve response quality, and support team response times. </li>
 <li>Monitor and optimize customer success metrics, providing regular updates and identifying key projects to drive further improvements. </li>
 <li>Design and implement crisis management and escalation protocols to ensure swift and effective resolution of critical issues.</li>
 </ul> 
 <h3 class="jobSectionHeader"> Who we are looking for</h3>
 We are looking for an experienced leader with a deep commitment to customer satisfaction and a strategic mindset. You’ll bring a wealth of experience from previous customer support roles, a strong data-driven approach and a proven ability to lead and inspire teams in a people-centric way. 
 <ul>
 <li>You bring 8+ years of relevant experience, including 3+ years leading large-scale customer service functions, ideally in a D2C environment.</li>
 <li>You lead with humility, recognizing that a positive team environment is key to delivering an exceptional customer experience.</li>
 <li>You are dedicated to the growth and development of your team, providing mentorship and creating opportunities for professional advancement.</li>
 <li>You are deeply familiar with customer support metrics and customer experience KPIs and have successfully led strategic initiatives to enhance service quality, efficiency, and customer satisfaction.</li>
 <li>You excel in communication, keeping all stakeholders informed and building strong relationships with internal teams.</li>
 <li>You think strategically with a strong customer-centric approach, continuously seeking ways to enhance the customer journey through data-informed insights.</li>
 <li>You are comfortable and experienced with various customer support software and tools and understand how to leverage technology to optimize support functions. </li>
 </ul>
 <h3 class="jobSectionHeader">Join us in building a better future!</h3>
 Together with over 300 colleagues, we have the ambition to build Europe's best fast-charging network. We currently operate in eight countries and are growing fast. We work hard to change the world, but we don't forget to recognise &amp; celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility and have family-friendly policies in place. Our benefits include 
 
 <ul>
 <li>Stock option plan - we believe in shared value creation;</li>
 <li>A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;</li>
 <li>Daily vegetarian lunches, snacks &amp; drinks are provided at our office locations;</li>
 <li>Full access to our electric vehicle fleet with all charging expenses covered;</li>
 <li>Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad with all employees;</li>
 </ul>
 Other perks include flexible working hours, full travel compensation and the working gear of your choice. 
 <h3 class="jobSectionHeader"> Apply today!</h3>
 We would love to have a conversation with you! The interview process is as below: 
 
 <ul>
 <li>Recruiter screening</li>
 <li>First interview with Doreen (Customer Operations Manager) and Yannick (Director Operations &amp; Analytics) combined</li>
 <li>Business case preparation and presentation to interview panel with Pariss (Head of Network Operations), André (Customer Operations Coordinator) and Yannick (Director Operations &amp; Analytics)</li>
 <li>Behavioral interview with Romane (Head of Data &amp; Insights) and Emma Bellamy (Senior User Researcher)</li>
 </ul>
 
 Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
</div>


 Join a fast-growing, listed company with a purpose! Fastned owns and operates a growing network of more than 300 fast charging stations across Europe, allowing electric vehicle drivers to charge their car with 100% green energy in just 15 minutes. Our mission is to accelerate the transition towards sustainable mobility by giving freedom to electric drivers. Our goal is a European network of 1000 fast charging stations in prime locations, where all electric vehicles can charge with renewable energy from the sun and wind.
 
  Your role
 The Head of Customer Operations will lead Fastned’s customer service & customer operations, ensuring that every interaction a customer has with us is seamless, helpful and leaves a lasting positive impression. Your impact will be central to our ambition of delivering excellence at every customer touchpoint, all while supporting our ambition to make EV charging accessible and easy to everyone.
 
 Your responsibilities include:
 
  Develop and implement a comprehensive roadmap that ensures an exceptional support experience for our customers.
  Align the team’s efforts with company goals, ensuring our customer operations support the broader mission to accelerate the transition to electric mobility.
  Provide strategic leadership to our customer support team, overseeing multiple channels (phone, email, and WhatsApp) and support in 6 languages.
  Provide guidance, mentorship, and professional development opportunities to the customer operations team.
  Capture customer insights from support interactions and make them accessible across the organization to drive improvements. Identify common pain points and collaborate with stakeholders to address them effectively.
  Drive the adoption of new tools, technologies, and processes to elevate service, streamline workflows and enhance customer experience.
  Lead the integration of AI solutions to improve response quality, and support team response times.
  Monitor and optimize customer success metrics, providing regular updates and identifying key projects to drive further improvements.
  Design and implement crisis management and escalation protocols to ensure swift and effective resolution of critical issues.
 
  Who we are looking for
 We are looking for an experienced leader with a deep commitment to customer satisfaction and a strategic mindset. You’ll bring a wealth of experience from previous customer support roles, a strong data-driven approach and a proven ability to lead and inspire teams in a people-centric way.
 
  You bring 8+ years of relevant experience, including 3+ years leading large-scale customer service functions, ideally in a D2C environment.
  You lead with humility, recognizing that a positive team environment is key to delivering an exceptional customer experience.
  You are dedicated to the growth and development of your team, providing mentorship and creating opportunities for professional advancement.
  You are deeply familiar with customer support metrics and customer experience KPIs and have successfully led strategic initiatives to enhance service quality, efficiency, and customer satisfaction.
  You excel in communication, keeping all stakeholders informed and building strong relationships with internal teams.
  You think strategically with a strong customer-centric approach, continuously seeking ways to enhance the customer journey through data-informed insights.
  You are comfortable and experienced with various customer support software and tools and understand how to leverage technology to optimize support functions.
 
 Join us in building a better future!
 Together with over 300 colleagues, we have the ambition to build Europe's best fast-charging network. We currently operate in eight countries and are growing fast. We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility and have family-friendly policies in place. Our benefits include
 
 
  Stock option plan - we believe in shared value creation;
  A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;
  Daily vegetarian lunches, snacks & drinks are provided at our office locations;
  Full access to our electric vehicle fleet with all charging expenses covered;
  Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad with all employees;
 
 Other perks include flexible working hours, full travel compensation and the working gear of your choice.
  Apply today!
 We would love to have a conversation with you! The interview process is as below:
 
 
  Recruiter screening
  First interview with Doreen (Customer Operations Manager) and Yannick (Director Operations & Analytics) combined
  Business case preparation and presentation to interview panel with Pariss (Head of Network Operations), André (Customer Operations Coordinator) and Yannick (Director Operations & Analytics)
  Behavioral interview with Romane (Head of Data & Insights) and Emma Bellamy (Senior User Researcher)
 
 
  Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.


Head of Customer Operations - Fastned

Head of Customer Operations

You should have 8-10 years in a fast-paced environment, strong planning skills, matrix experience, influence without authority, problem-solving, excellent communication, and a passion for sustainability. Fluency in English is essential; additional languages are a plus.

You will lead process improvement, oversee strategy governance, manage cross-functional initiatives, optimize tools, support change management, and ensure compliance with risk standards.

Sustainability

<div>
 Join a fast-growing, listed company with a purpose! Fastned owns and operates a growing network of more than 300 fast charging stations across 9 European countries, allowing electric vehicle drivers to charge their car with 100% green energy in just 15 minutes. Our mission is to accelerate the transition towards sustainable mobility by giving freedom to electric drivers. Our goal is a European network of 1000 fast charging stations in prime locations, where all electric vehicles can charge with renewable energy from the sun and wind. We have recently been awarded “Best Charging Network” in the UK, France and the Netherlands, further establishing Fastned as the leading player in the field. If you want to make a difference and work in an international scale-up environment with future prospects, then read on!
 <h3 class="jobSectionHeader"> Your role</h3>
 The Center of Organizational Excellence is a brand new department which will play a pivotal role in supporting the scaling of Fastned by driving the governance of the strategic planning cycles (short-medium-long term plans).
 It will streamline and improve critical workflows and will act as a unifying force that drives cross functional collaboration and the standardisation of best practices for project management and process design across Fastned.
 Your key responsibilities as the Head of Center of Organizational Excellence are:
 <ul>
 <li>Leading the Centre of Organizational Excellence team focusing on process improvement, tools optimization and best practices for process/initiatives.</li>
 <li>Providing thought leadership and driving the governance for the strategy development &amp; planning cycle (short-medium-long term plans &amp; reviews).</li>
 <li>Overseeing deviations from the plans &amp; work with the business stakeholders to define the cross functional impact and propose next course of actions.</li>
 <li>Supporting Enterprise wide cross-functional processes governance &amp; optimization and change management.</li>
 <li>Driving Project governance &amp; best practices with an essential focus on the prioritization, assessment, impact of cross functional initiatives.</li>
 <li>Designing a tooling strategy with our IT team to ensure we cover the needs of our key functions, within the context of risk &amp; compliance.</li>
 <li>Performing other similar functions in specific focus areas considered critical to the success of the overall organization.</li>
 </ul>
 In this function you will report directly to the COO. The role is located in our Amsterdam headquarters and will require 25% travel.
 <h3 class="jobSectionHeader"> Who we are looking for</h3>
 We’re seeking an empathic leader, with a passion for bridging people &amp; processes, who can inspire and connect. You will have an entrepreneurial spirit, blending strategic vision with the practical ability to overcome challenges. If you’re ready to drive change in the sustainable energy sector, this is your opportunity to make a lasting impact!
 <ul>
 <li>Preferably a 8-10 years experience in a fast growing environment responsible for driving large End to End Enterprise Program. An engineering background is a plus.</li>
 <li>Excellent planning and organizational skill within a fast moving environment.</li>
 <li>Experienced in working within a matrix business environment.</li>
 <li>Solid influencing skills to facilitate change without formal reporting lines by influencing and inspiring teams.</li>
 <li>Excellent problem-solving abilities.</li>
 <li>Exceptional communication and interpersonal skills.</li>
 <li>Passion for sustainability and the transition to electric mobility.</li>
 <li>Fluency in English. Additional European languages such as Dutch, German or French are a plus.</li>
 </ul>
 Electric mobility is new territory for you? 
 No problem! As part of your onboarding, you will participate in a series of exciting workshops where you will learn everything important about electric driving and fast charging infrastructure. This role is situated in our Amsterdam office, where you will join a team of fun &amp; driven colleagues who are passionate about creating freedom for electric drivers. We are looking forward to welcoming you to our innovative and rapidly growing company!
 <h3 class="jobSectionHeader"> Join us in building a better future!</h3>
 We work hard to change the world, but we don't forget to recognise &amp; celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility, and have family-friendly policies in place. Our benefits include:
 <ul>
 <li>Stock option plan - we believe in shared value creation;</li>
 <li>A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;</li>
 <li>Daily vegetarian lunches, snacks &amp; drinks are provided at our office locations;</li>
 <li>Full access to our electric vehicle fleet with all charging expenses covered;</li>
 <li>Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad with all employees;</li>
 </ul>
 Other perks include flexible working hours, full travel compensation and the working gear of your choice.
 <h3 class="jobSectionHeader"> Apply today!</h3>
 We would love to have a conversation with you and we are looking forward to your application! If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at)fastned.nl.
 Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
</div>


 Join a fast-growing, listed company with a purpose! Fastned owns and operates a growing network of more than 300 fast charging stations across 9 European countries, allowing electric vehicle drivers to charge their car with 100% green energy in just 15 minutes. Our mission is to accelerate the transition towards sustainable mobility by giving freedom to electric drivers. Our goal is a European network of 1000 fast charging stations in prime locations, where all electric vehicles can charge with renewable energy from the sun and wind. We have recently been awarded “Best Charging Network” in the UK, France and the Netherlands, further establishing Fastned as the leading player in the field. If you want to make a difference and work in an international scale-up environment with future prospects, then read on!
  Your role
 The Center of Organizational Excellence is a brand new department which will play a pivotal role in supporting the scaling of Fastned by driving the governance of the strategic planning cycles (short-medium-long term plans).
 It will streamline and improve critical workflows and will act as a unifying force that drives cross functional collaboration and the standardisation of best practices for project management and process design across Fastned.
 Your key responsibilities as the Head of Center of Organizational Excellence are:
 
  Leading the Centre of Organizational Excellence team focusing on process improvement, tools optimization and best practices for process/initiatives.
  Providing thought leadership and driving the governance for the strategy development & planning cycle (short-medium-long term plans & reviews).
  Overseeing deviations from the plans & work with the business stakeholders to define the cross functional impact and propose next course of actions.
  Supporting Enterprise wide cross-functional processes governance & optimization and change management.
  Driving Project governance & best practices with an essential focus on the prioritization, assessment, impact of cross functional initiatives.
  Designing a tooling strategy with our IT team to ensure we cover the needs of our key functions, within the context of risk & compliance.
  Performing other similar functions in specific focus areas considered critical to the success of the overall organization.
 
 In this function you will report directly to the COO. The role is located in our Amsterdam headquarters and will require 25% travel.
  Who we are looking for
 We’re seeking an empathic leader, with a passion for bridging people & processes, who can inspire and connect. You will have an entrepreneurial spirit, blending strategic vision with the practical ability to overcome challenges. If you’re ready to drive change in the sustainable energy sector, this is your opportunity to make a lasting impact!
 
  Preferably a 8-10 years experience in a fast growing environment responsible for driving large End to End Enterprise Program. An engineering background is a plus.
  Excellent planning and organizational skill within a fast moving environment.
  Experienced in working within a matrix business environment.
  Solid influencing skills to facilitate change without formal reporting lines by influencing and inspiring teams.
  Excellent problem-solving abilities.
  Exceptional communication and interpersonal skills.
  Passion for sustainability and the transition to electric mobility.
  Fluency in English. Additional European languages such as Dutch, German or French are a plus.
 
  Electric mobility is new territory for you? 
 No problem! As part of your onboarding, you will participate in a series of exciting workshops where you will learn everything important about electric driving and fast charging infrastructure. This role is situated in our Amsterdam office, where you will join a team of fun & driven colleagues who are passionate about creating freedom for electric drivers. We are looking forward to welcoming you to our innovative and rapidly growing company!
  Join us in building a better future!
 We work hard to change the world, but we don't forget to recognise & celebrate our successes, big and small. We put a focus on work-life balance, provide you with genuine work flexibility, and have family-friendly policies in place. Our benefits include:
 
  Stock option plan - we believe in shared value creation;
  A training and development budget of €3,000 per year per employee, because development and training are important to us and our sector offers endless opportunities;
  Daily vegetarian lunches, snacks & drinks are provided at our office locations;
  Full access to our electric vehicle fleet with all charging expenses covered;
  Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad with all employees;
 
 Other perks include flexible working hours, full travel compensation and the working gear of your choice.
  Apply today!
 We would love to have a conversation with you and we are looking forward to your application! If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at)fastned.nl.
 Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.


Head of Centre of Organizational Excellence - Fastned

Head of Centre of Organizational Excellence

You must be in your final year of finance, economics, or business, fluent in Dutch and English, available 16-20 hours/week, and a proactive team player skilled in multitasking.

You will process invoices, review purchase orders, manage the AP inbox, maintain vendor data, and support senior accountants with monthly closings and audits.

Accounting & Tax

<div>
 Join a fast-growing, listed company with a purpose At Fastned you will actively contribute to combating climate change by accelerating the transition to sustainable mobility. Fastned owns and operates a network of over 300 large fast charging stations across Europe, allowing electric vehicle drivers to charge their car with 100% green energy in just 15 minutes. Fastned currently operates in nine countries (offices in Germany, the Netherlands, France, the UK, Switzerland, Belgium, Italy, Spain, and Denmark). 
 This role will be based in our HQ in Amsterdam, where you will become part of the Finance team. You will report directly to the Accounts Payable Lead and work as under the Accounts Payable team as a working student (Dutch). You will be responsible for a variety of accounting and bookkeeping tasks for several entities. With your experience and knowledge of processes and accounting systems, you are a great asset to our team. 
 
 Your responsibilities include:
 
 <ul>
 <li>Assist in processing purchase invoices, reviewing open purchase orders and communicating potential accounting and payment issues with relevant departments such as Construction Management, Operations, IT, etc or suppliers;</li>
 <li>Assist in organizing AP’s email inbox;</li>
 <li>Maintain vendor master data;</li>
 <li>Support the senior accountants with the monthly closing, VAT statements and the preparation of the necessary documents for the annual audit.</li>
 </ul>
 At Fastned, you'll be working in a fast-growing European company listed on the Amsterdam Stock Exchange, where people roll up their sleeves and seize opportunities wherever they come. You will work closely with our teams in other European locations and have the unique opportunity to learn all about this exciting industry where you will have an impact on shaping the mobility of the future!
 <h3 class="jobSectionHeader"> Job requirements</h3>
 You are someone who takes the initiative and takes responsibility for the tasks assigned to you. A keen eye for detail and critical thinking will help you keep our financial records up-to-date and accurate. You should also meet the following criteria:
 <ul>
 <li>Highly motivated by Fastned's mission and accelerating the energy transition;</li>
 <li>In the last year of your studies in finance, economics or business; </li>
 <li>You're available for 16 to 20 hours a week;</li>
 <li>You are fluent in English and Dutch;</li>
 <li>You are proactive and a team player;</li>
 <li>You are good at multitasking;</li>
 </ul>
 <h3 class="jobSectionHeader"> Our perks</h3>
 We offer flexible working hours, ranging from 16 to 20 hours per week for a minimum duration of 3 months. We understand that your studies require flexibility and will coordinate working hours in consultation with you, so that you can easily combine your work with your studies, but still work your hours from the office space in Amsterdam. You will be compensated with an hourly salary of €16,33 gross (including holiday pay). Additionally, you can enjoy free daily lunches, snacks &amp; drinks at the office. Want to break a sweat? Join our bi-weekly fitness classes (kick-boxing &amp; bootcamp) led by professional trainers. 
 <h3 class="jobSectionHeader"> Interested?</h3>
 If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at)fastned.nl 
 Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.
</div>


 Join a fast-growing, listed company with a purpose At Fastned you will actively contribute to combating climate change by accelerating the transition to sustainable mobility. Fastned owns and operates a network of over 300 large fast charging stations across Europe, allowing electric vehicle drivers to charge their car with 100% green energy in just 15 minutes. Fastned currently operates in nine countries (offices in Germany, the Netherlands, France, the UK, Switzerland, Belgium, Italy, Spain, and Denmark).
 This role will be based in our HQ in Amsterdam, where you will become part of the Finance team. You will report directly to the Accounts Payable Lead and work as under the Accounts Payable team as a working student (Dutch). You will be responsible for a variety of accounting and bookkeeping tasks for several entities. With your experience and knowledge of processes and accounting systems, you are a great asset to our team.
 
 Your responsibilities include:
 
 
  Assist in processing purchase invoices, reviewing open purchase orders and communicating potential accounting and payment issues with relevant departments such as Construction Management, Operations, IT, etc or suppliers;
  Assist in organizing AP’s email inbox;
  Maintain vendor master data;
  Support the senior accountants with the monthly closing, VAT statements and the preparation of the necessary documents for the annual audit.
 
 At Fastned, you'll be working in a fast-growing European company listed on the Amsterdam Stock Exchange, where people roll up their sleeves and seize opportunities wherever they come. You will work closely with our teams in other European locations and have the unique opportunity to learn all about this exciting industry where you will have an impact on shaping the mobility of the future!
  Job requirements
 You are someone who takes the initiative and takes responsibility for the tasks assigned to you. A keen eye for detail and critical thinking will help you keep our financial records up-to-date and accurate. You should also meet the following criteria:
 
  Highly motivated by Fastned's mission and accelerating the energy transition;
  In the last year of your studies in finance, economics or business;
  You're available for 16 to 20 hours a week;
  You are fluent in English and Dutch;
  You are proactive and a team player;
  You are good at multitasking;
 
  Our perks
 We offer flexible working hours, ranging from 16 to 20 hours per week for a minimum duration of 3 months. We understand that your studies require flexibility and will coordinate working hours in consultation with you, so that you can easily combine your work with your studies, but still work your hours from the office space in Amsterdam. You will be compensated with an hourly salary of €16,33 gross (including holiday pay). Additionally, you can enjoy free daily lunches, snacks & drinks at the office. Want to break a sweat? Join our bi-weekly fitness classes (kick-boxing & bootcamp) led by professional trainers.
  Interested?
 If you have questions or need further information regarding your application, please contact our recruitment team via recruitment(at)fastned.nl
  Fastned stands for equity and inclusion. We welcome applications from people of all backgrounds, gender identities, sexual orientations, religions, neurodiversity, disabilities, parental status or any other protected characteristic that makes you unique.


Fastned

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