Financial Ombudsman Service
A free and easy to use service, set up by Parliament. We settle complaints between consumers and financial businesses.
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The Financial Ombudsman Service is an independent body in the UK that resolves disputes between consumers and financial service providers. Their ultimate mission is to provide fair, impartial, and accessible dispute resolution services. The purpose is to ensure consumers are treated fairly and to maintain confidence in the financial services sector by offering a trusted avenue for resolving complaints. They handle a wide range of issues, including banking, insurance, and investments, aiming to deliver swift and effective resolutions.