Large

First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Founded in 1898 and headquartered in Raleigh, N.C., First Citizens is the largest family-controlled bank in the United States, providing a unique legacy of strength, stability and long-term thinking that has spanned generations. We offer an array of general banking services including a network of 500-plus branches in 23 states; commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast; and a nationwide direct bank. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $215 billion in assets.

Finance

First Citizens Bank

Banking & Finance

You must demonstrate analytical skills, attention to detail, and proficiency in fraud detection tools. Strong communication skills and the ability to work independently in a remote setting are essential.

You will analyze transactions for fraudulent activity, investigate alerts, respond to inquiries, and collaborate with teams to enhance fraud prevention strategies.

Ohio

Overview

This is a remote role that may only be hired in the following locations: North Carolina or Ohio

The Fraud Analyst I position analyzes transactions in multiple payment channels to detect suspicious or high-risk activity. Identifies risks through investigation and analysis. Communicates directly with clients, associates, and peer bank contacts in tracking, researching, and resolving issues. Determines the appropriate course of action to mitigate risks and stop further loss, protecting compromised accounts to prevent any subsequent fraudulent transactions. Monitors and trains offshore fraud teams.

Responsibilities


 * Analysis - Compiles and analyzes transactions for multiple payment channels. Reviews transactions to identify high risk situations, fraudulent activity, and internal control breakdowns. Effectively communicates analysis output.
 * Fraud Prevention - Investigates potential fraud, risk, or internal control breakdowns identified by transaction analysis. Determines the appropriate course of action to stop further loss. Ensures compliance with Bank regulations throughout loss prevention activities.
 * Business Support - Serves as a point of contact for associates or clients to discuss and resolve fraudulent activity. Protects compromised accounts in order to prevent subsequent fraudulent transactions. Communicates effectively with associates, clients, operations, and peer bank contacts on fraud prevention activity and techniques.
 * Reporting - Tracks metrics based on analysis and case information for reporting purposes. Conveys emerging trends.
   
   

Qualifications

Bachelor's Degree and 2 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position

OR High School Diploma or GED and 6 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position

Preferred Qualifications


 * Experience in training and monitoring offshore fraud teams
 * Experience managing inbound fraud calls in a call center environment
 * Knowledge of various payment channels
 * Familiarity with Bank policies, procedures, and practices including related industry and regulatory issues
 * Knowledge of Bank systems and applications
 * Ability to quickly grasp new vendor software
   
   

First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits

Fraud Prevention Analyst I (Remote) - First Citizens Bank

United States

&lt;strong&gt;Overview&lt;br&gt;&lt;br&gt;&lt;/strong&gt;This is a remote role that may only be hired in the following locations: North Carolina or Ohio&lt;br&gt;&lt;br&gt;The Fraud Analyst I position analyzes transactions in multiple payment channels to detect suspicious or high-risk activity. Identifies risks through investigation and analysis. Communicates directly with clients, associates, and peer bank contacts in tracking, researching, and resolving issues. Determines the appropriate course of action to mitigate risks and stop further loss, protecting compromised accounts to prevent any subsequent fraudulent transactions. Monitors and trains offshore fraud teams.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Analysis - Compiles and analyzes transactions for multiple payment channels. Reviews transactions to identify high risk situations, fraudulent activity, and internal control breakdowns. Effectively communicates analysis output.&lt;/li&gt;&lt;li&gt;Fraud Prevention - Investigates potential fraud, risk, or internal control breakdowns identified by transaction analysis. Determines the appropriate course of action to stop further loss. Ensures compliance with Bank regulations throughout loss prevention activities.&lt;/li&gt;&lt;li&gt;Business Support - Serves as a point of contact for associates or clients to discuss and resolve fraudulent activity. Protects compromised accounts in order to prevent subsequent fraudulent transactions. Communicates effectively with associates, clients, operations, and peer bank contacts on fraud prevention activity and techniques.&lt;/li&gt;&lt;li&gt;Reporting - Tracks metrics based on analysis and case information for reporting purposes. Conveys emerging trends.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Bachelor's Degree and 2 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position&lt;br&gt;&lt;br&gt;OR High School Diploma or GED and 6 years of experience in Branch Operations, Bank Fraud Prevention, or a Teller position&lt;br&gt;&lt;br&gt;&lt;strong&gt;Preferred Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience in training and monitoring offshore fraud teams&lt;/li&gt;&lt;li&gt;Experience managing inbound fraud calls in a call center environment&lt;/li&gt;&lt;li&gt;Knowledge of various payment channels&lt;/li&gt;&lt;li&gt;Familiarity with Bank policies, procedures, and practices including related industry and regulatory issues&lt;/li&gt;&lt;li&gt;Knowledge of Bank systems and applications&lt;/li&gt;&lt;li&gt;Ability to quickly grasp new vendor software&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;First Citizens benefits programs are designed to meet our associates where they are in life. Full-time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined. More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits

First Citizens Bank

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