FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the UAE and Europe are the epitome of Glamour and Experiential Luxury, and it currently includes FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich, FIVE LUXE, and in 2025, Destino Pacha Hotel Ibiza will transform into FIVE Ibiza. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage. 


Travel & Leisure

FIVE Hotels and Resorts

You should have 1-2 years in hospitality, be an engaging conversationalist, embody enthusiasm, excel in customer satisfaction, and possess strong teamwork and communication skills.

You will assist guests with inquiries, manage reservations, process messages, handle luggage, maintain lobby order, and ensure safety, all while providing a tailored, exceptional experience.

Customer Relations

Hospitality & Retail

Dubai

<div>
 <h3 class="jobSectionHeader"><b>Job Description</b></h3>
 <div>
  <p><b>An Exhilarating Opportunity</b></p>
  <p></p>
  <p><br> Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.</p>
  <p></p>
  <p><br> Join the FIVE Tribe - and Get Ready to Make Waves.</p>
  <p></p>
  <p><b><br> The Candidate</b></p>
  <p></p>
  <p><br> A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</p>
  <p></p>
  <p><br> Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a VIP Concierge Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</p>
  <p></p>
  <p><b><br> What We’re Looking For</b></p><br>
  <ul>
   <li>A proven track record of 1-2 years in a Hotel environment is an Advantage.<br></li>
   <li>An elevated and energetic Conversationalist, engaging Guests with lively discussions and helpful suggestions.<br></li>
   <li>A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.<br></li>
   <li>A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.<br></li>
   <li>Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.<br></li>
   <li>'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.<br></li>
   <li>Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’<br></li>
   <li>A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.<br></li>
   <li>Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).</li>
  </ul>
  <p></p>
  <p><b><br> Key Responsibilities</b></p><br>
  <ul>
   <li>Serves as the Primary Point of Contact for Guests, efficiently and promptly attending to their Inquiries.<br></li>
   <li>Provides bespoke Information, Recommendations, and Reservation Services for an array of Guest Enquiries, ranging from City Tours to Theatre Tickets, ensuring a hand-crafted experience tailored to their preferences<br></li>
   <li>Efficiently processes and relays messages for Guests, ensuring seamless and timely Communication.<br></li>
   <li>Safely handles and stores Guest luggage, reflecting FIVE’s sensational Service Standards.<br></li>
   <li>Stays abreast of all Hotel Services, including daily VIP Requests and Special Events, delivering a Curated Experience that exceeds Guest Expectations.<br></li>
   <li>Demonstrates an exceptional knowledge of FIVE’s Offerings, Standards, and Compliances, maintaining FIVE’s industry-leading reputation.<br></li>
   <li>Maintains orderliness and safety in the Lobby and Front Door Areas, ensuring Guests a ‘FIVE-Star’ experience.<br></li>
   <li>Upholds a clean, healthy, and safety-conscious Working Environment.<br></li>
   <li>Operates Front-Of-House Equipment and Property Management Systems in strict adherence to Policies and Procedures, ensuring a First-in-Class Service Experience.<br></li>
   <li>Adheres rigorously to Hotel Security, Fire Regulations, and all Health and Safety Legislations.<br></li>
   <li>Provides crucial support to the Management in emergencies, embodying a bold and proactive approach to Guest Care.<br></li>
   <li>Maximise Room Occupancy and upsells the sensational Services and Facilities offered at FIVE.<br></li>
   <li>Collaborates with other departments, and across our FIVE Tribe.</li>
  </ul>
  <p><b><br> The Team</b></p>
  <p></p>
  <p><br> ‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.</p>
  <p></p>
  <p><b><br> Sustainable Indulgence at FIVE</b></p>
  <p></p>
  <p><br> FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.</p>
  <p></p>
  <p><b><br> An Equal Opportunity Employer</b></p>
  <p></p>
  <p><br> The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.</p>
  <p><br> <br></p>
  <p><b>About FIVE Hotels and Resorts</b></p>
  <p></p>
  <p><br> FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</p>
  <p></p>
  <div>
   <br> Find out more here: fivehotelsandresorts.com
  </div>
 </div>
</div>
<p></p> <br>
<ul>
 <div>
  <p>Department Name</p>
  <div>
   Front Office
  </div>
 </div>
 <div>
  <p>Industry</p>
  <div>
   Hospitality
  </div>
 </div>
 <div>
  <p>Work Experience</p>
  <div>
   1-3 years
  </div>
 </div>
 <div>
  <p>City</p>
  <div>
   Dubai
  </div>
 </div>
 <div>
  <p>State/Province</p>
  <div>
   Dubayy (Dubai)
  </div>
 </div>
 <div>
  <p>Country</p>
  <div>
   United Arab Emirates
  </div>
 </div>
 <div>
  <p>Zip/Postal Code</p>
  <div>
   337-1500
  </div>
 </div>
</ul>


 Job Description
 
  An Exhilarating Opportunity
  
   Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.
  
   Join the FIVE Tribe - and Get Ready to Make Waves.
  
   The Candidate
  
   A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
  
   Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a VIP Concierge Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
  
   What We’re Looking For
  
   A proven track record of 1-2 years in a Hotel environment is an Advantage.
   An elevated and energetic Conversationalist, engaging Guests with lively discussions and helpful suggestions.
   A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
   A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
   Exceptional skills in Improving Customer Satisfaction, showcasing a commitment to Industry-Leading Standards.
   'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
   Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
   A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
   Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
  
  
   Key Responsibilities
  
   Serves as the Primary Point of Contact for Guests, efficiently and promptly attending to their Inquiries.
   Provides bespoke Information, Recommendations, and Reservation Services for an array of Guest Enquiries, ranging from City Tours to Theatre Tickets, ensuring a hand-crafted experience tailored to their preferences
   Efficiently processes and relays messages for Guests, ensuring seamless and timely Communication.
   Safely handles and stores Guest luggage, reflecting FIVE’s sensational Service Standards.
   Stays abreast of all Hotel Services, including daily VIP Requests and Special Events, delivering a Curated Experience that exceeds Guest Expectations.
   Demonstrates an exceptional knowledge of FIVE’s Offerings, Standards, and Compliances, maintaining FIVE’s industry-leading reputation.
   Maintains orderliness and safety in the Lobby and Front Door Areas, ensuring Guests a ‘FIVE-Star’ experience.
   Upholds a clean, healthy, and safety-conscious Working Environment.
   Operates Front-Of-House Equipment and Property Management Systems in strict adherence to Policies and Procedures, ensuring a First-in-Class Service Experience.
   Adheres rigorously to Hotel Security, Fire Regulations, and all Health and Safety Legislations.
   Provides crucial support to the Management in emergencies, embodying a bold and proactive approach to Guest Care.
   Maximise Room Occupancy and upsells the sensational Services and Facilities offered at FIVE.
   Collaborates with other departments, and across our FIVE Tribe.
  
   The Team
  
   ‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.
  
   Sustainable Indulgence at FIVE
  
   FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
  
   An Equal Opportunity Employer
  
   The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
   
  About FIVE Hotels and Resorts
  
   FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
  
  
    Find out more here: fivehotelsandresorts.com
  
 

 

 
  Department Name
  
   Front Office
  
 
 
  Industry
  
   Hospitality
  
 
 
  Work Experience
  
   1-3 years
  
 
 
  City
  
   Dubai
  
 
 
  State/Province
  
   Dubayy (Dubai)
  
 
 
  Country
  
   United Arab Emirates
  
 
 
  Zip/Postal Code
  
   337-1500
  
 


VIP Concierge Agent - FIVE Jumeirah Village - FIVE Hotels and Resorts

VIP Concierge Agent - FIVE Jumeirah Village

You should have a relevant degree, social media savvy, content creation experience, excellent communication skills, strong organization, attention to detail, and a hands-on, proactive attitude.

You will create, manage, and engage social media content, respond to guest feedback, track performance metrics, and collaborate on events to elevate the brand's online presence and community.

Marketing

<div>
 <h3 class="jobSectionHeader"><b>Job Description</b></h3>
 <div>
  <p><b>An Exhilarating Opportunity</b></p>
  <p></p>
  <p><br> Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.</p>
  <p></p>
  <p><br> Join the FIVE Tribe - and Get Ready to Make Waves.</p>
  <p></p>
  <p><b><br> The Candidate</b></p>
  <p></p>
  <p><br> A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</p>
  <p></p>
  <p><br> Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Marketing Team as a Social Media Executive – Nightlife will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</p>
  <p></p>
  <p><b><br> What We’re Looking For</b></p><br>
  <ul>
   <li>A Bachelor's Degree in Marketing, Advertising, or Communications, or a related field is preferred.<br></li>
   <li>Thorough knowledge, familiarity and interest in social media.<br></li>
   <li>Previous experience creating content for TikTok and YouTube is a plus.<br></li>
   <li>A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring that every aspect of the operation is Curated to Perfection.<br></li>
   <li>Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.<br></li>
   <li>Next-Level Organisational and Time-Management skills, effectively leading and inspiring the FIVE Tribe to New Heights.<br></li>
   <li>Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.<br></li>
   <li>'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.<br></li>
   <li>Computer literacy, with a mastery of Microsoft Word, Excel, PowerPoint, Outlook and all Social Media Platforms.<br></li>
   <li>Proficient in Copywriting and Communications.<br></li>
   <li>Fluent in both verbal and written English (Additional languages are a plus).<br></li>
   <li>Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.<br></li>
   <li>A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.</li>
  </ul>
  <p><b><br> Key Responsibilities</b></p><br>
  <ul>
   <li>Creates, Curates, and Manages Content across various Social Media platforms including but not limited to Facebook, Instagram, X, TikTok, LinkedIn and YouTube.<br></li>
   <li>Elevates FIVE’s online reputation by Addressing Guest Concerns to ensure ‘FIVE-Styled’ customer service.<br></li>
   <li>Oversees and Actively Engages with FIVE’s online community, Responding to Comments, Questions, and Reviews, elevating FIVE’s Community Management to new heights.<br></li>
   <li>Crafts Insta-Worthy Copy that communicates the ‘Vibe at FIVE.’<br></li>
   <li>Produces Sensational Content that highlights FIVE’s award-winning dining and nightlife offerings and promotions, while maintaining FIVE’s Signature Tone of Voice.<br></li>
   <li>Acts as the Brand Guardian, ensuring that Written Content and Comments maintain a Consistent Tone, Style, and Messaging, across all platforms.<br></li>
   <li>Manages and Follows a regular Posting Schedule, ensuring consistency and reliability.<br></li>
   <li>Reviews Content with attention to detail, assuring Accuracy, Correct Grammar, and Style, ensuring high-quality and error-free material.<br></li>
   <li>Tracks and Analyses key Social Media Metrics to assess the performance of Campaigns and Content.<br></li>
   <li>Prepares and Distributes insightful and thorough Social Media Performance and Analysis reports.<br></li>
   <li>Captures Video Content during Photoshoots, Events and Activations for FIVE’s social media stories.<br></li>
   <li>Monitors and Manages online review platforms, responding appropriately and promptly to comments.<br></li>
   <li>Builds and Fosters an Engaged Online Community, to maintain FIVE’s competitive digital edge.<br></li>
   <li>Conducts Research on Industry Trends, Competitor Strategies, and Emerging Digital Marketing Technologies, demonstrating a strong commitment to maintaining industry-leading standards.<br></li>
   <li>Works with other ‘FIVERs’ to Develop and Execute new event concepts.</li>
  </ul>
  <p></p>
  <p><b><br> The Team</b></p>
  <p></p>
  <p><br> ‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.</p>
  <p></p>
  <p><b><br> Sustainable Indulgence at FIVE</b></p>
  <p></p>
  <p><br> FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.</p>
  <p></p>
  <p><b><br> An Equal Opportunity Employer</b></p>
  <p></p>
  <p><br> The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.</p>
  <p><br> <br></p>
  <p><b>About FIVE Hotels and Resorts</b></p>
  <p></p>
  <p><br> FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</p>
  <p></p>
  <div>
   <br> Find out more here: fivehotelsandresorts
  </div>
 </div>
</div>
<p></p> <br>
<ul>
 <div>
  <p>Department Name</p>
  <div>
   Marketing
  </div>
 </div>
 <div>
  <p>Industry</p>
  <div>
   Hospitality
  </div>
 </div>
 <div>
  <p>Work Experience</p>
  <div>
   1 - 3 years
  </div>
 </div>
 <div>
  <p>City</p>
  <div>
   Dubai
  </div>
 </div>
 <div>
  <p>State/Province</p>
  <div>
   Dubayy (Dubai)
  </div>
 </div>
 <div>
  <p>Country</p>
  <div>
   United Arab Emirates
  </div>
 </div>
 <div>
  <p>Zip/Postal Code</p>
  <div>
   337-1500
  </div>
 </div>
</ul>


 Job Description
 
  An Exhilarating Opportunity
  
   Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.
  
   Join the FIVE Tribe - and Get Ready to Make Waves.
  
   The Candidate
  
   A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
  
   Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Marketing Team as a Social Media Executive – Nightlife will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
  
   What We’re Looking For
  
   A Bachelor's Degree in Marketing, Advertising, or Communications, or a related field is preferred.
   Thorough knowledge, familiarity and interest in social media.
   Previous experience creating content for TikTok and YouTube is a plus.
   A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring that every aspect of the operation is Curated to Perfection.
   Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
   Next-Level Organisational and Time-Management skills, effectively leading and inspiring the FIVE Tribe to New Heights.
   Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
   'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
   Computer literacy, with a mastery of Microsoft Word, Excel, PowerPoint, Outlook and all Social Media Platforms.
   Proficient in Copywriting and Communications.
   Fluent in both verbal and written English (Additional languages are a plus).
   Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
   A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  
   Key Responsibilities
  
   Creates, Curates, and Manages Content across various Social Media platforms including but not limited to Facebook, Instagram, X, TikTok, LinkedIn and YouTube.
   Elevates FIVE’s online reputation by Addressing Guest Concerns to ensure ‘FIVE-Styled’ customer service.
   Oversees and Actively Engages with FIVE’s online community, Responding to Comments, Questions, and Reviews, elevating FIVE’s Community Management to new heights.
   Crafts Insta-Worthy Copy that communicates the ‘Vibe at FIVE.’
   Produces Sensational Content that highlights FIVE’s award-winning dining and nightlife offerings and promotions, while maintaining FIVE’s Signature Tone of Voice.
   Acts as the Brand Guardian, ensuring that Written Content and Comments maintain a Consistent Tone, Style, and Messaging, across all platforms.
   Manages and Follows a regular Posting Schedule, ensuring consistency and reliability.
   Reviews Content with attention to detail, assuring Accuracy, Correct Grammar, and Style, ensuring high-quality and error-free material.
   Tracks and Analyses key Social Media Metrics to assess the performance of Campaigns and Content.
   Prepares and Distributes insightful and thorough Social Media Performance and Analysis reports.
   Captures Video Content during Photoshoots, Events and Activations for FIVE’s social media stories.
   Monitors and Manages online review platforms, responding appropriately and promptly to comments.
   Builds and Fosters an Engaged Online Community, to maintain FIVE’s competitive digital edge.
   Conducts Research on Industry Trends, Competitor Strategies, and Emerging Digital Marketing Technologies, demonstrating a strong commitment to maintaining industry-leading standards.
   Works with other ‘FIVERs’ to Develop and Execute new event concepts.
  
  
   The Team
  
   ‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.
  
   Sustainable Indulgence at FIVE
  
   FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
  
   An Equal Opportunity Employer
  
   The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
   
  About FIVE Hotels and Resorts
  
   FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
  
  
    Find out more here: fivehotelsandresorts
  
 

 

 
  Department Name
  
   Marketing
  
 
 
  Industry
  
   Hospitality
  
 
 
  Work Experience
  
   1 - 3 years
  
 
 
  City
  
   Dubai
  
 
 
  State/Province
  
   Dubayy (Dubai)
  
 
 
  Country
  
   United Arab Emirates
  
 
 
  Zip/Postal Code
  
   337-1500
  
 


Social Media Executive (Nightlife) - FIVE Hotels and Resorts

Social Media Executive (Nightlife)

You should have a degree in Occupational Health and Safety, NEBOSH certification, 1-2 years in luxury hotels, risk assessment skills, strong communication, teamwork abilities, and computer proficiency.

You will develop safety policies, conduct inspections, lead training sessions, identify hazards, investigate incidents, maintain safety equipment, and collaborate with departments to enhance safety culture.

Sustainability

<div>
 <h3 class="jobSectionHeader"><b>Job Description</b></h3>
 <div>
  <p><b>An Exhilarating Opportunity</b></p>
  <p></p>
  <p><br> Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.</p>
  <p></p>
  <p><br> Join the FIVE Tribe - and Get Ready to Make Waves.</p>
  <p></p>
  <p><b><br> The Candidate</b></p>
  <p></p>
  <p><br> A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</p>
  <p></p>
  <p><br> Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Admin Team as a Health and Safety Officer will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</p>
  <p></p>
  <p><b><br> What We’re Looking For</b></p><br>
  <p></p>
  <ul>
   <li>A Bachelor's Degree in Occupational Health and Safety or a related field is preferred.<br></li>
   <li>Certified NEBOSH (International General Certificate in Occupational Health and Safety), with a preference for additional certifications or training in health and safety.<br></li>
   <li>A proven track record of 1-2 years in a Luxury Hotel environment in a health and safety role.<br></li>
   <li>Outstanding Experience in Conducting Risk Assessments, Developing Safety Policies and Procedures, Conducting Training Sessions, and Managing Safety Programmes.<br></li>
   <li>Extensive knowledge of Health and Safety Regulations, standards, and best practices relevant to the hospitality industry.<br></li>
   <li>Previous experience in ISO 45001 and emergency response and crisis management will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.<br></li>
   <li>Excellent Communication and Interpersonal Skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and Stakeholders.<br></li>
   <li>A Proactive Nature, Strong Analytical Skills, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.<br></li>
   <li>Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’<br></li>
   <li>Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.<br></li>
   <li>Comprehensive understanding of relevant local and international Health and Safety Regulations, and Best Practices in Hotel Operations as set out by the OSHA (Occupational Safety and Health Administration) or relevant authority.<br></li>
   <li>A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.</li>
  </ul>
  <p></p>
  <p><b><br> Key Responsibilities</b></p><br>
  <p></p>
  <ul>
   <li>Crafts and implements Bespoke Health and Safety Policies and Procedures, ensuring compliance with Local and International Regulations, as well as Industry Standards.<br></li>
   <li>Curates detailed records of Safety Inspections, Training Sessions, Accident Reports, and Compliance documentation with Meticulous Attention to Detail.<br></li>
   <li>Hosts Sensational Training Sessions to Educate ‘FIVERs’ on Safety Protocols, emergency procedures, and the Meticulous handling of Hazardous materials.<br></li>
   <li>Identifies Potential Hazards within the Hotel Environment, such as slippery floors or faulty electrical wiring, and orchestrating Exceptional Measures to Mitigate these Risks.<br></li>
   <li>Conducts regular Inspections of Hotel Facilities, equipment, and processes to ensure Compliance with Safety Standards and Regulations.<br></li>
   <li>Implements Audits to assess the Effectiveness of Safety Measures and identify areas for Improvement.<br></li>
   <li>Investigates accidents, injuries, or near misses with a Visionary Approach, Meticulously documenting findings and recommending Corrective Actions to Prevent Recurrence.<br></li>
   <li>Ensures that Premium Safety Equipment, including fire extinguishers and first aid kits, is readily available and in Top-Notch Working Condition.<br></li>
   <li>Collaborates seamlessly with other Departments, such as Housekeeping, Maintenance, and Food Service, to address Safety Issues and infuse the Hotel with a Culture of Safety.<br></li>
   <li>Embraces Continuous Improvement by staying abreast of developments in Health and Safety Regulations, Best Practices, and Industry Trends<br></li>
   <li>Implements Transformative changes to Elevate Safety Performance to New Heights.</li>
  </ul>
  <p></p>
  <p><b><br> The Team</b></p>
  <p></p>
  <p><br> ‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.</p>
  <p></p>
  <p><b><br> Sustainable Indulgence at FIVE</b></p>
  <p></p>
  <p><br> FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.</p>
  <p></p>
  <p><b><br> An Equal Opportunity Employer</b></p>
  <p></p>
  <p><br> The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.</p>
  <p><br> <br></p>
  <p><b>About FIVE Hotels and Resorts</b></p>
  <p></p>
  <p><br> FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</p>
  <p></p>
  <div>
   <br> Find out more here: fivehotelsandresorts.com
  </div>
 </div>
</div>
<p></p> <br>
<ul>
 <div>
  <p>Department Name</p>
  <div>
   Culinary
  </div>
 </div>
 <div>
  <p>Industry</p>
  <div>
   Hospitality
  </div>
 </div>
 <div>
  <p>Work Experience</p>
  <div>
   1-3 years
  </div>
 </div>
 <div>
  <p>City</p>
  <div>
   Dubai
  </div>
 </div>
 <div>
  <p>State/Province</p>
  <div>
   Dubayy (Dubai)
  </div>
 </div>
 <div>
  <p>Country</p>
  <div>
   United Arab Emirates
  </div>
 </div>
 <div>
  <p>Zip/Postal Code</p>
  <div>
   337-1500
  </div>
 </div>
</ul>


 Job Description
 
  An Exhilarating Opportunity
  
   Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.
  
   Join the FIVE Tribe - and Get Ready to Make Waves.
  
   The Candidate
  
   A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
  
   Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Admin Team as a Health and Safety Officer will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
  
   What We’re Looking For
  
  
   A Bachelor's Degree in Occupational Health and Safety or a related field is preferred.
   Certified NEBOSH (International General Certificate in Occupational Health and Safety), with a preference for additional certifications or training in health and safety.
   A proven track record of 1-2 years in a Luxury Hotel environment in a health and safety role.
   Outstanding Experience in Conducting Risk Assessments, Developing Safety Policies and Procedures, Conducting Training Sessions, and Managing Safety Programmes.
   Extensive knowledge of Health and Safety Regulations, standards, and best practices relevant to the hospitality industry.
   Previous experience in ISO 45001 and emergency response and crisis management will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
   Excellent Communication and Interpersonal Skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and Stakeholders.
   A Proactive Nature, Strong Analytical Skills, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
   Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
   Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
   Comprehensive understanding of relevant local and international Health and Safety Regulations, and Best Practices in Hotel Operations as set out by the OSHA (Occupational Safety and Health Administration) or relevant authority.
   A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  
  
   Key Responsibilities
  
  
   Crafts and implements Bespoke Health and Safety Policies and Procedures, ensuring compliance with Local and International Regulations, as well as Industry Standards.
   Curates detailed records of Safety Inspections, Training Sessions, Accident Reports, and Compliance documentation with Meticulous Attention to Detail.
   Hosts Sensational Training Sessions to Educate ‘FIVERs’ on Safety Protocols, emergency procedures, and the Meticulous handling of Hazardous materials.
   Identifies Potential Hazards within the Hotel Environment, such as slippery floors or faulty electrical wiring, and orchestrating Exceptional Measures to Mitigate these Risks.
   Conducts regular Inspections of Hotel Facilities, equipment, and processes to ensure Compliance with Safety Standards and Regulations.
   Implements Audits to assess the Effectiveness of Safety Measures and identify areas for Improvement.
   Investigates accidents, injuries, or near misses with a Visionary Approach, Meticulously documenting findings and recommending Corrective Actions to Prevent Recurrence.
   Ensures that Premium Safety Equipment, including fire extinguishers and first aid kits, is readily available and in Top-Notch Working Condition.
   Collaborates seamlessly with other Departments, such as Housekeeping, Maintenance, and Food Service, to address Safety Issues and infuse the Hotel with a Culture of Safety.
   Embraces Continuous Improvement by staying abreast of developments in Health and Safety Regulations, Best Practices, and Industry Trends
   Implements Transformative changes to Elevate Safety Performance to New Heights.
  
  
   The Team
  
   ‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.
  
   Sustainable Indulgence at FIVE
  
   FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
  
   An Equal Opportunity Employer
  
   The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
   
  About FIVE Hotels and Resorts
  
   FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
  
  
    Find out more here: fivehotelsandresorts.com
  
 

 

 
  Department Name
  
   Culinary
  
 
 
  Industry
  
   Hospitality
  
 
 
  Work Experience
  
   1-3 years
  
 
 
  City
  
   Dubai
  
 
 
  State/Province
  
   Dubayy (Dubai)
  
 
 
  Country
  
   United Arab Emirates
  
 
 
  Zip/Postal Code
  
   337-1500
  
 


Health and Safety Officer - FIVE Hotels and Resorts

Health and Safety Officer

You should have 3+ years in luxury dining, strong leadership, extensive cuisine knowledge, budget management skills, and exceptional communication. Flexibility, a polished appearance, and a proactive attitude are essential.

You will lead a dynamic team, ensure exceptional guest experiences, manage operations, craft bespoke menus, uphold standards, drive revenue growth, and provide continuous staff training.

<div>
 <h3 class="jobSectionHeader"><b>Job Description</b></h3>
 <div>
  <p><b>An Exhilarating Opportunity</b></p>
  <p></p>
  <p><br> Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.</p>
  <p></p>
  <p><br> Join the FIVE Tribe - and Get Ready to Make Waves.</p>
  <p></p>
  <p><b><br> The Candidate</b></p>
  <p></p>
  <p><br> A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</p>
  <p></p>
  <p><br> Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Restaurant Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</p>
  <p></p>
  <p><b><br> What We’re Looking For</b></p><br>
  <ul>
   <li>A minimum of 3 years of experience as an Assistant Restaurant Manager or Restaurant Manager in a Luxury Hotel is preferred.<br></li>
   <li>Demonstrated expertise as a Restaurant Manager or in a comparable Leadership Position within an upscale restaurant, ideally in a dynamic, opulent environment featuring performances by world-renowned DJs.<br></li>
   <li>Extensive knowledge of various cuisine, culture, and dining etiquette, coupled with an Authentic Passion for delivering a captivating and immersive Dining Concept.<br></li>
   <li>A Bachelor's degree in Hospitality Management or a related field (preferred).<br></li>
   <li>Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.<br></li>
   <li>Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Restaurant Management software and POS systems.<br></li>
   <li>Comprehensive understanding of Health and Safety Regulations, Food Hygiene Standards, and Best Practices in Restaurant Operations.<br></li>
   <li>Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service.<br></li>
   <li>A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.<br></li>
   <li>Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.<br></li>
   <li>Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.<br></li>
   <li>A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.<br></li>
   <li>Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.<br></li>
   <li>Finds creative solutions and takes ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.<br></li>
   <li>Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.<br></li>
   <li>‘FIVE-Star’ Visionary Thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.<br></li>
   <li>Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).<br></li>
   <li>A Team Player and 'People-Oriented' Leader, passionate about Motivating and Training a successful and productive Food and Beverage Team.<br></li>
   <li>A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.</li>
  </ul>
  <p></p>
  <p><b><br> Key Responsibilities</b></p><br>
  <ul>
   <li>Leads an industry-leading FIVE Tribe, where each member embodies the ‘Vibe at FIVE’ and contributes to the disruptive, next-level Guest Experience.<br></li>
   <li>Continuously delivers exceptional Service by personally interacting with Guests throughout their Dining Experience.<br></li>
   <li>Ensures a Seamless Dining Experience for Guests, Anticipating their Needs and Exceeding Expectations.<br></li>
   <li>Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.<br></li>
   <li>Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.<br></li>
   <li>Regularly evaluates and enhances the buzzing ambiance of the Dining Destination, overseeing table settings, lighting, music, and décor to create an Authentic and Immersive dining experience. <br></li>
   <li>Develops and implements visionary Standard Operating Procedures (SOPs) for all aspects of restaurant operations, including opening and closing procedures, reservation management, table seating, and service flow to provide a first-in-class Guest Journey.<br></li>
   <li>Monitors and manages the restaurant’s Inventory with remarkable Attention to Detail, including supplies, equipment, and ingredients, ensuring optimal stock levels, minimal wastage, and Efficient Utilisation.<br></li>
   <li>Enforces stringent Health and Safety Standards, including Sanitation Guidelines, and Food Quality Control measures to meet Regulatory Requirements and maintain FIVE’s industry-leading Standards of Cleanliness and Hygiene.<br></li>
   <li>Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction and ensure top-notch Service.<br></li>
   <li>Collaborates with the Executive Chef to craft a bespoke menu that showcases next-level cuisine, whilst incorporating seasonal, authentic, and innovative Culinary Masterpieces and Considering Guest Preferences and market Trends.<br></li>
   <li>Coordinates with the Culinary Team to ensure the Availability of high-quality Ingredients and Maintain consistent Standards of Food Preparation and Presentation.<br></li>
   <li>Monitors Menu Performance, gathers Guest Feedback, and makes adjustments to enhance Profitability, Customer Satisfaction, and Culinary Creativity.<br></li>
   <li>Maximises revenue and profitability through proactive Strategies, effective Cost-Control measures, first-in-class Pricing Strategies and well-planned sales promotions.<br></li>
   <li>Explores opportunities for Revenue Growth, such as private events, collaborations, and partnerships, while Maintaining the Integrity of the Dining Concept.<br></li>
   <li>Analyses financial reports, such as sales trends, food and beverage cost, and labour cost, to Identify Opportunities for improvement and implement corrective measures to Optimise Profitability.<br></li>
   <li>Collaborates with the Finance Department to ensure accurate Financial Reporting, Monitor budgetary constraints, and Maintain effective cost management.<br></li>
   <li>Selects and hires Talented Individuals who possess a genuine passion for Service Excellence.<br></li>
   <li>Conducts comprehensive Onboarding and Training Programmes to equip 'FIVERs' with the necessary skills to curate a sensational Dining Experience.<br></li>
   <li>Motivates and fosters a positive work environment that encourages Growth and Collaboration, through ongoing Training Initiatives, Mentorship and remarkable Leadership that emphasises ‘FIVE-Styled’ Guest Interaction, Attention to Detail and the importance of Personalised Service.<br></li>
   <li>Hosts regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.<br></li>
   <li>Schedules the Restaurant Team efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods, while Maintaining boundary-breaking Service Standards.<br></li>
   <li>Stays informed about Industry Trends, emerging ingredients, and cutting-edge Culinary Techniques to consistently enhance Guests' Dining Experience.<br></li>
   <li>Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.<br></li>
   <li>Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE’s award-winning initiatives.</li>
  </ul>
  <p></p>
  <p><b><br> The Team</b></p>
  <p></p>
  <p><br> ‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.</p>
  <p></p>
  <p><b><br> Sustainable Indulgence at FIVE</b></p>
  <p></p>
  <p><br> FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.</p>
  <p></p>
  <p><b><br> An Equal Opportunity Employer</b></p>
  <p></p>
  <p><br> The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.</p>
  <p><br> <br></p>
  <p><b>About FIVE Hotels and Resorts</b></p>
  <p></p>
  <p><br> FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</p>
  <p></p>
  <div>
   <br> Find out more here: fivehotelsandresorts.com
  </div>
 </div>
</div>
<p></p> <br>
<ul>
 <div>
  <p>Department Name</p>
  <div>
   Food and Beverage Service
  </div>
 </div>
 <div>
  <p>Industry</p>
  <div>
   Hospitality
  </div>
 </div>
 <div>
  <p>Work Experience</p>
  <div>
   1 - 3 years
  </div>
 </div>
 <div>
  <p>City</p>
  <div>
   Dubai
  </div>
 </div>
 <div>
  <p>State/Province</p>
  <div>
   Dubayy (Dubai)
  </div>
 </div>
 <div>
  <p>Country</p>
  <div>
   United Arab Emirates
  </div>
 </div>
 <div>
  <p>Zip/Postal Code</p>
  <div>
   337-1500
  </div>
 </div>
</ul>


 Job Description
 
  An Exhilarating Opportunity
  
   Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.
  
   Join the FIVE Tribe - and Get Ready to Make Waves.
  
   The Candidate
  
   A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
  
   Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Restaurant Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
  
   What We’re Looking For
  
   A minimum of 3 years of experience as an Assistant Restaurant Manager or Restaurant Manager in a Luxury Hotel is preferred.
   Demonstrated expertise as a Restaurant Manager or in a comparable Leadership Position within an upscale restaurant, ideally in a dynamic, opulent environment featuring performances by world-renowned DJs.
   Extensive knowledge of various cuisine, culture, and dining etiquette, coupled with an Authentic Passion for delivering a captivating and immersive Dining Concept.
   A Bachelor's degree in Hospitality Management or a related field (preferred).
   Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
   Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Restaurant Management software and POS systems.
   Comprehensive understanding of Health and Safety Regulations, Food Hygiene Standards, and Best Practices in Restaurant Operations.
   Proven track record in Achieving Financial Targets, managing budgets, and implementing cost control measures without compromising on quality and service.
   A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
   Professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
   Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
   A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
   Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
   Finds creative solutions and takes ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE.
   Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
   ‘FIVE-Star’ Visionary Thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
   Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
   A Team Player and 'People-Oriented' Leader, passionate about Motivating and Training a successful and productive Food and Beverage Team.
   A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  
  
   Key Responsibilities
  
   Leads an industry-leading FIVE Tribe, where each member embodies the ‘Vibe at FIVE’ and contributes to the disruptive, next-level Guest Experience.
   Continuously delivers exceptional Service by personally interacting with Guests throughout their Dining Experience.
   Ensures a Seamless Dining Experience for Guests, Anticipating their Needs and Exceeding Expectations.
   Showcases a Proactive Approach to addressing Guests' concerns and fulfilling their requests, Swiftly Resolving any issues to ensure exceptional Guest Satisfaction.
   Enhances the overall Guest Experience by ensuring Seamless Operations and Excellence in Service Delivery.
   Regularly evaluates and enhances the buzzing ambiance of the Dining Destination, overseeing table settings, lighting, music, and décor to create an Authentic and Immersive dining experience. 
   Develops and implements visionary Standard Operating Procedures (SOPs) for all aspects of restaurant operations, including opening and closing procedures, reservation management, table seating, and service flow to provide a first-in-class Guest Journey.
   Monitors and manages the restaurant’s Inventory with remarkable Attention to Detail, including supplies, equipment, and ingredients, ensuring optimal stock levels, minimal wastage, and Efficient Utilisation.
   Enforces stringent Health and Safety Standards, including Sanitation Guidelines, and Food Quality Control measures to meet Regulatory Requirements and maintain FIVE’s industry-leading Standards of Cleanliness and Hygiene.
   Contributes to a Luxurious Dining Experience by working Collaboratively with the Food and Beverage Team to maximise Guest Satisfaction and ensure top-notch Service.
   Collaborates with the Executive Chef to craft a bespoke menu that showcases next-level cuisine, whilst incorporating seasonal, authentic, and innovative Culinary Masterpieces and Considering Guest Preferences and market Trends.
   Coordinates with the Culinary Team to ensure the Availability of high-quality Ingredients and Maintain consistent Standards of Food Preparation and Presentation.
   Monitors Menu Performance, gathers Guest Feedback, and makes adjustments to enhance Profitability, Customer Satisfaction, and Culinary Creativity.
   Maximises revenue and profitability through proactive Strategies, effective Cost-Control measures, first-in-class Pricing Strategies and well-planned sales promotions.
   Explores opportunities for Revenue Growth, such as private events, collaborations, and partnerships, while Maintaining the Integrity of the Dining Concept.
   Analyses financial reports, such as sales trends, food and beverage cost, and labour cost, to Identify Opportunities for improvement and implement corrective measures to Optimise Profitability.
   Collaborates with the Finance Department to ensure accurate Financial Reporting, Monitor budgetary constraints, and Maintain effective cost management.
   Selects and hires Talented Individuals who possess a genuine passion for Service Excellence.
   Conducts comprehensive Onboarding and Training Programmes to equip 'FIVERs' with the necessary skills to curate a sensational Dining Experience.
   Motivates and fosters a positive work environment that encourages Growth and Collaboration, through ongoing Training Initiatives, Mentorship and remarkable Leadership that emphasises ‘FIVE-Styled’ Guest Interaction, Attention to Detail and the importance of Personalised Service.
   Hosts regular Team Meetings and ongoing bespoke Training Sessions to improve Product Knowledge and Service Skills.
   Schedules the Restaurant Team efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods, while Maintaining boundary-breaking Service Standards.
   Stays informed about Industry Trends, emerging ingredients, and cutting-edge Culinary Techniques to consistently enhance Guests' Dining Experience.
   Embodies a Visionary Mindset that continuously Disrupts and Breaks Boundaries.
   Contributes to the signature behind-the-scenes 'Vibe at FIVE,' playing a vital role in the success of FIVE’s award-winning initiatives.
  
  
   The Team
  
   ‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.
  
   Sustainable Indulgence at FIVE
  
   FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
  
   An Equal Opportunity Employer
  
   The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs’. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
   
  About FIVE Hotels and Resorts
  
   FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
  
  
    Find out more here: fivehotelsandresorts.com
  
 

 

 
  Department Name
  
   Food and Beverage Service
  
 
 
  Industry
  
   Hospitality
  
 
 
  Work Experience
  
   1 - 3 years
  
 
 
  City
  
   Dubai
  
 
 
  State/Province
  
   Dubayy (Dubai)
  
 
 
  Country
  
   United Arab Emirates
  
 
 
  Zip/Postal Code
  
   337-1500
  
 


Restaurant Manager - FIVE Jumeirah Village - FIVE Hotels and Resorts

Restaurant Manager - FIVE Jumeirah Village

You need 1-2 years in luxury hotels, excellent communication, time management, computer skills (Opera), a polished appearance, teamwork, proactive nature, and flexibility for shifts.

You will welcome guests warmly, manage requests and inquiries, operate the switchboard, maintain communication records, provide information on amenities, and support team collaboration.

<div>
 <h3 class="jobSectionHeader"><b>Job Description</b></h3>
 <div>
  <p><b>An Exhilarating Opportunity</b></p>
  <p></p>
  <p><br> Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.</p>
  <p></p>
  <p><br> Join the FIVE Tribe - and Get Ready to Make Waves.</p>
  <p></p>
  <p><b><br> The Candidate</b></p>
  <p></p>
  <p><br> A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.</p>
  <p></p>
  <p><br> Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Services Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!</p>
  <p></p>
  <p><b><br> What We’re Looking For</b></p><br>
  <ul>
   <li>A proven track record of 1-2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.<br></li>
   <li>Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).<br></li>
   <li>Exceptional Time Management and Multi-Tasking skills to oversee a busy kitchen and deliver a ‘FIVE-Star’ Experience for our guests.<br></li>
   <li>Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.<br></li>
   <li>A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.<br></li>
   <li>Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.<br></li>
   <li>Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’<br></li>
   <li>Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.<br></li>
   <li>A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.<br></li>
   <li>Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.<br></li>
   <li>A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.</li>
  </ul>
  <p><b><br> Key Responsibilities</b></p><br>
  <ul>
   <li>Extends a Warm ‘FIVE-Styled’ welcome to all Guests, displaying Genuine Appreciation and addressing their service needs with Exceptional Care and Attention.<br></li>
   <li>Meticulously Answers and Documents Guest Requests, enquiries, and concerns via multiple communication channels, ensuring Accurate and Timely responses.<br></li>
   <li>Operates the telephone Switchboard Efficiently, managing wake-up calls and directing incoming calls to the appropriate Departments with Top-Notch Precision.<br></li>
   <li>Records and relays messages Accurately, maintaining Precise Communication records for reference and follow-up purposes, ensuring a ‘FIVE-Star’ Guest Experience.<br></li>
   <li>Logs Guest Requests or Issues into the computer system, coordinating with relevant Departments to ensure Swift resolutions.<br></li>
   <li>Provides Guests with Comprehensive Information about FIVE’s room features, amenities, and local attractions of interest.<br></li>
   <li>Assists Guests with Accessing the WiFi and Navigating Guest Room Entertainment Systems as needed.<br></li>
   <li>Adheres to FIVE’s Policies and Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance.<br></li>
   <li>Upholds the Confidentiality of Proprietary Information and always protects FIVE’s company’s assets.<br></li>
   <li>Fosters positive Relationships with all ‘FIVERs’, contributing to a Buzzing and Energised Team Environment that supports Collaborative Efforts.<br></li>
   <li>Champions Compliance with Forbes Standards and Guidelines, delivering services that Exceed Expectations.<br></li>
   <li>Demonstrates the ability to Read and Verify Information Accurately in various formats, accommodating guests' needs with a Professional Demeanour.<br></li>
   <li>Fulfils any other reasonable ‘FIVER’ duties as assigned by Supervisors, contributing to the Smooth Operation of Guest Services.</li>
  </ul>
  <p><b><br> The Team</b></p>
  <p></p>
  <p><br> ‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.</p>
  <p></p>
  <p><b><br> Sustainable Indulgence at FIVE</b></p>
  <p></p>
  <p><br> FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.</p>
  <p></p>
  <p><b><br> An Equal Opportunity Employer</b></p>
  <p></p>
  <p><br> The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.</p>
  <p><br> <br></p>
  <p><b>About FIVE Hotels and Resorts</b></p>
  <p></p>
  <p><br> FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.</p>
  <p></p>
  <div>
   <br> Find out more here: fivehotelsandresorts.com
  </div>
 </div>
</div>
<p></p> <br>
<ul>
 <div>
  <p>Department Name</p>
  <div>
   Front Office
  </div>
 </div>
 <div>
  <p>Industry</p>
  <div>
   Hospitality
  </div>
 </div>
 <div>
  <p>Work Experience</p>
  <div>
   1-3 years
  </div>
 </div>
 <div>
  <p>City</p>
  <div>
   Dubai
  </div>
 </div>
 <div>
  <p>State/Province</p>
  <div>
   Dubayy (Dubai)
  </div>
 </div>
 <div>
  <p>Country</p>
  <div>
   United Arab Emirates
  </div>
 </div>
 <div>
  <p>Zip/Postal Code</p>
  <div>
   337-1500
  </div>
 </div>
</ul>


 Job Description
 
  An Exhilarating Opportunity
  
   Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.
  
   Join the FIVE Tribe - and Get Ready to Make Waves.
  
   The Candidate
  
   A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.
  
   Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Guest Services Agent will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!
  
   What We’re Looking For
  
   A proven track record of 1-2 years in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
   Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
   Exceptional Time Management and Multi-Tasking skills to oversee a busy kitchen and deliver a ‘FIVE-Star’ Experience for our guests.
   Computer literacy, with a mastery of Word, Excel, and Outlook, while possessing an exceptional knowledge of Hotel PMS, specifically Opera.
   A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
   Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
   Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
   Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
   A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
   Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
   A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  
   Key Responsibilities
  
   Extends a Warm ‘FIVE-Styled’ welcome to all Guests, displaying Genuine Appreciation and addressing their service needs with Exceptional Care and Attention.
   Meticulously Answers and Documents Guest Requests, enquiries, and concerns via multiple communication channels, ensuring Accurate and Timely responses.
   Operates the telephone Switchboard Efficiently, managing wake-up calls and directing incoming calls to the appropriate Departments with Top-Notch Precision.
   Records and relays messages Accurately, maintaining Precise Communication records for reference and follow-up purposes, ensuring a ‘FIVE-Star’ Guest Experience.
   Logs Guest Requests or Issues into the computer system, coordinating with relevant Departments to ensure Swift resolutions.
   Provides Guests with Comprehensive Information about FIVE’s room features, amenities, and local attractions of interest.
   Assists Guests with Accessing the WiFi and Navigating Guest Room Entertainment Systems as needed.
   Adheres to FIVE’s Policies and Procedures, and Grooming Standards, always maintaining an Insta-Worthy Appearance.
   Upholds the Confidentiality of Proprietary Information and always protects FIVE’s company’s assets.
   Fosters positive Relationships with all ‘FIVERs’, contributing to a Buzzing and Energised Team Environment that supports Collaborative Efforts.
   Champions Compliance with Forbes Standards and Guidelines, delivering services that Exceed Expectations.
   Demonstrates the ability to Read and Verify Information Accurately in various formats, accommodating guests' needs with a Professional Demeanour.
   Fulfils any other reasonable ‘FIVER’ duties as assigned by Supervisors, contributing to the Smooth Operation of Guest Services.
  
   The Team
  
   ‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.
  
   Sustainable Indulgence at FIVE
  
   FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.
  
   An Equal Opportunity Employer
  
   The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.
   
  About FIVE Hotels and Resorts
  
   FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.
  
  
    Find out more here: fivehotelsandresorts.com
  
 

 

 
  Department Name
  
   Front Office
  
 
 
  Industry
  
   Hospitality
  
 
 
  Work Experience
  
   1-3 years
  
 
 
  City
  
   Dubai
  
 
 
  State/Province
  
   Dubayy (Dubai)
  
 
 
  Country
  
   United Arab Emirates
  
 
 
  Zip/Postal Code
  
   337-1500
  
 


FIVE Hotels and Resorts

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