Medium

flatfair’s innovative products and integrations help agents and operators to be more efficient, gain a competitive advantage, offer a choice to their customers and earn more revenue.

If you want to offer your tenants lower upfront move-in costs, market-leading protection for your landlords and streamline your deposits, flatfair can help:

- No Deposit allows tenants to move in faster with lower upfront move-in costs, while landlords receive market-leading protection of up to 10 week’s, as well as faster end of tenancy pay-outs

- Unlock Deposits enables tenants already using a traditional deposit to get their full deposit back, in exchange for our much smaller one-off fee, while landlords instantly double the protection on their property, completely free

- Deposits enables you to safely offer both flatfair No Deposits and traditional deposits on our secure platform. Our automated process means you streamline tenancy deposits, saving up to one hour per tenancy, while ensuring full compliance

Real Estate

flatfair

You should have customer service experience, empathy, self-motivation, adaptability, clear communication skills, and the ability to navigate various systems and processes effectively.

You will assist tenants and partners via email, chat, and calls, manage pending charges, support end-of-tenancy processes, and collaborate with the team to enhance customer service.

Customer Relations

Sales & Business Development

London

Our Customer Support team help our customers get the best out of our product. They support our tenants, letting agents, landlords and other partners activate new plans, manage existing plans and arrange payment for charges at the end of the tenancy. You'll have a varied workload and our focus is on quality rather than just churning out automated responses. You'll still need to work quickly and effectively, but you'll take the time to really understand what a customer needs and aim for first-time resolution. We're recruiting at various levels, so we're interested in hearing from you whether you're just starting out in Customer Support or if you're looking to take the next step in your career. What You'll Be Doing * Respond to requests for help from our tenants, agents, landlord and other partners over email, live chat and inbound calls * Make outbound calls to proactively contact tenants with pending charges * Support the end of tenancy process by validating charges, auditing the required documentation and documenting next steps as required * Build an expert knowledge of our processes and workflows * Work as part of the Customer Support team and liaise with other departments within the business to ensure we provide the best service to our customers About You You'll receive plenty of training and development when you start in the role so here's what we look for in our Customer Support team. * Previous experience providing customer service over the phone and email * Empathy for our customers with a genuine desire to offer the best possible outcomes for them * Self-motivated individuals that take pride in what they do, are accountable for their own work and own their learning plan * Someone comfortable with change, able to adapt quickly and show resilience * Clear communicators who can build rapport and bring their personality to work * Comfortable navigating various systems, processes and workflows Successful candidates for this role may also have had job titles such as Customer Operations, Helpdesk, Customer Experience, Customer Success, Service Desk, Contact Centre, or Client Support. Location: Hybrid (1 day a week working from our office in central London) Closing date: 23 September 2024 Once you've applied, you'll receive an invite to complete an online assessment. This is an essential component of our hiring process, so please complete the assessment before the closing date. You will provide feedback on your application and online assessment after the closing date. Development & progression We have a clear structure for growth in the Customer Support team. You'll develop skills to retain our customers, strengthen your communication style and improve our product as we continue to grow. There are also lots of opportunities to continue your career either in Customer Support or across the business. Whatever your future holds, we'll work with you on the best options to put you on the right track. About Us In the UK, £5.2 billion is locked up in traditional deposit schemes that offer a poor experience for everyone. Our vision is to change that and make every rental experience positive for landlords, agents, and tenants. Our solution allows tenants to secure a new home with a small check-in fee instead of paying for a costly deposit, whilst giving landlords up to double the protection of traditional deposits. Over the last 5 years, we've helped over 30,000 tenants save £25 million in upfront costs and provided increased rental protection on 2,000 properties. As well as improving our core product, we're identifying, testing and launching new innovations to make every rental experience a positive one. About Our Benefits * A starting salary of £25,000 * 10% annual bonus * 25 days annual leave, plus an extra day for every year you're part of the team * Stock options, giving you a share of the business * £1,500 personal development budget * Monthly well-being allowance and weekly wellness hour * Private medical insurance with Vitality * Regular socials, team activities and workshops, both in-person and remote

Our Customer Support team help our customers get the best out of our product. They support our tenants, letting agents, landlords and other partners activate new plans, manage existing plans and arrange payment for charges at the end of the tenancy.You'll have a varied workload and our focus is on quality rather than just churning out automated responses. You'll still need to work quickly and effectively, but you'll take the time to really understand what a customer needs and aim for first-time resolution.We're recruiting at various levels, so we're interested in hearing from you whether you're just starting out in Customer Support or if you're looking to take the next step in your career.What You'll Be Doing * Respond to requests for help from our tenants, agents, landlord and other partners over email, live chat and inbound calls * Make outbound calls to proactively contact tenants with pending charges * Support the end of tenancy process by validating charges, auditing the required documentation and documenting next steps as required * Build an expert knowledge of our processes and workflows * Work as part of the Customer Support team and liaise with other departments within the business to ensure we provide the best service to our customers      About YouYou'll receive plenty of training and development when you start in the role so here's what we look for in our Customer Support team. * Previous experience providing customer service over the phone and email * Empathy for our customers with a genuine desire to offer the best possible outcomes for them * Self-motivated individuals that take pride in what they do, are accountable for their own work and own their learning plan * Someone comfortable with change, able to adapt quickly and show resilience * Clear communicators who can build rapport and bring their personality to work * Comfortable navigating various systems, processes and workflows      Successful candidates for this role may also have had job titles such as Customer Operations, Helpdesk, Customer Experience, Customer Success, Service Desk, Contact Centre, or Client Support.Location: Hybrid (1 day a week working from our office in central London)Closing date: 23 September 2024Once you've applied, you'll receive an invite to complete an online assessment. This is an essential component of our hiring process, so please complete the assessment before the closing date. You will provide feedback on your application and online assessment after the closing date.Development & progressionWe have a clear structure for growth in the Customer Support team. You'll develop skills to retain our customers, strengthen your communication style and improve our product as we continue to grow. There are also lots of opportunities to continue your career either in Customer Support or across the business. Whatever your future holds, we'll work with you on the best options to put you on the right track.About UsIn the UK, £5.2 billion is locked up in traditional deposit schemes that offer a poor experience for everyone. Our vision is to change that and make every rental experience positive for landlords, agents, and tenants.Our solution allows tenants to secure a new home with a small check-in fee instead of paying for a costly deposit, whilst giving landlords up to double the protection of traditional deposits.Over the last 5 years, we've helped over 30,000 tenants save £25 million in upfront costs and provided increased rental protection on 2,000 properties. As well as improving our core product, we're identifying, testing and launching new innovations to make every rental experience a positive one.About Our Benefits * A starting salary of £25,000 * 10% annual bonus * 25 days annual leave, plus an extra day for every year you're part of the team * Stock options, giving you a share of the business * £1,500 personal development budget * Monthly well-being allowance and weekly wellness hour * Private medical insurance with Vitality * Regular socials, team activities and workshops, both in-person and remote

Customer Support Associate (hybrid) - flatfair

Our Customer Support team help our customers get the best out of our product. They support our tenants, letting agents, landlords and other partners activate new plans, manage existing plans and arrange payment for charges at the end of the tenancy.&lt;br&gt;&lt;br&gt;You'll have a varied workload and our focus is on quality rather than just churning out automated responses. You'll still need to work quickly and effectively, but you'll take the time to really understand what a customer needs and aim for first-time resolution.&lt;br&gt;&lt;br&gt;We're recruiting at various levels, so we're interested in hearing from you whether you're just starting out in Customer Support or if you're looking to take the next step in your career.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You'll Be Doing&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Respond to requests for help from our tenants, agents, landlord and other partners over email, live chat and inbound calls&lt;/li&gt;&lt;li&gt;Make outbound calls to proactively contact tenants with pending charges&lt;/li&gt;&lt;li&gt;Support the end of tenancy process by validating charges, auditing the required documentation and documenting next steps as required&lt;/li&gt;&lt;li&gt;Build an expert knowledge of our processes and workflows&lt;/li&gt;&lt;li&gt;Work as part of the Customer Support team and liaise with other departments within the business to ensure we provide the best service to our customers&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;About You&lt;br&gt;&lt;br&gt;&lt;/strong&gt;You'll receive plenty of training and development when you start in the role so here's what we look for in our Customer Support team.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Previous experience providing customer service over the phone and email&lt;/li&gt;&lt;li&gt;Empathy for our customers with a genuine desire to offer the best possible outcomes for them&lt;/li&gt;&lt;li&gt;Self-motivated individuals that take pride in what they do, are accountable for their own work and own their learning plan&lt;/li&gt;&lt;li&gt;Someone comfortable with change, able to adapt quickly and show resilience&lt;/li&gt;&lt;li&gt;Clear communicators who can build rapport and bring their personality to work&lt;/li&gt;&lt;li&gt;Comfortable navigating various systems, processes and workflows&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;Successful candidates for this role may also have had job titles such as Customer Operations, Helpdesk, Customer Experience, Customer Success, Service Desk, Contact Centre, or Client Support.&lt;br&gt;&lt;br&gt;Location: Hybrid (1 day a week working from our office in central London)&lt;br&gt;&lt;br&gt;&lt;strong&gt;Closing date: 23 September 2024&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Once you've applied, you'll receive an invite to complete an online assessment. This is an essential component of our hiring process, so please complete the assessment before the closing date. You will provide feedback on your application and online assessment after the closing date.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Development &amp;amp; progression&lt;br&gt;&lt;br&gt;&lt;/strong&gt;We have a clear structure for growth in the Customer Support team. You'll develop skills to retain our customers, strengthen your communication style and improve our product as we continue to grow. There are also lots of opportunities to continue your career either in Customer Support or across the business. Whatever your future holds, we'll work with you on the best options to put you on the right track.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;In the UK, £5.2 billion is locked up in traditional deposit schemes that offer a poor experience for everyone. Our vision is to change that and make every rental experience positive for landlords, agents, and tenants.&lt;br&gt;&lt;br&gt;Our solution allows tenants to secure a new home with a small check-in fee instead of paying for a costly deposit, whilst giving landlords up to double the protection of traditional deposits.&lt;br&gt;&lt;br&gt;Over the last 5 years, we've helped over 30,000 tenants save £25 million in upfront costs and provided increased rental protection on 2,000 properties. As well as improving our core product, we're identifying, testing and launching new innovations to make every rental experience a positive one.&lt;br&gt;&lt;br&gt;&lt;strong&gt;About Our Benefits&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;A starting salary of £25,000&lt;/li&gt;&lt;li&gt;10% annual bonus&lt;/li&gt;&lt;li&gt;25 days annual leave, plus an extra day for every year you're part of the team&lt;/li&gt;&lt;li&gt;Stock options, giving you a share of the business&lt;/li&gt;&lt;li&gt;£1,500 personal development budget&lt;/li&gt;&lt;li&gt;Monthly well-being allowance and weekly wellness hour&lt;/li&gt;&lt;li&gt;Private medical insurance with Vitality&lt;/li&gt;&lt;li&gt;Regular socials, team activities and workshops, both in-person and remote&lt;/li&gt;&lt;/ul&gt;

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