Fresh Prints is a custom apparel company that partners with college students to create and sell personalised clothing and accessories. The company operates on a unique business model where student "Campus Managers" are empowered to run their own mini businesses, handling sales, marketing, and customer relations on their campuses. Fresh Prints' ultimate mission is to provide high-quality, customised apparel while fostering entrepreneurship and leadership skills among students. Their purpose is to deliver creative and tailored products that resonate with college communities, all while offering students hands-on business experience and opportunities for personal and professional growth.



Retail & Consumer Goods

Fresh Prints

America's fastest growing collegiate custom apparel company six years in a row.

You should have 1+ years in tech customer support, experience in scaling companies, multi-platform servicing, excellent communication, and proficiency in Zendesk; Excel, Jira, or Salesforce preferred.

You will respond to support tickets, ensure quality service, handle product feedback, assist users, review registrations, and collaborate with colleagues to deliver effective solutions.

Customer Relations

Sales & Business Development

Mumbai

<div>
 <h2 class="jobSectionHeader">Looking for a Customer Support Representative for Leaflink - a US-based unified B2B platform</h2>
 One of our clients, LeafLink is looking for a Customer Support Representative. 
 About Frontier
 At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we've never lost a client.
 About the Client - LeafLink
 LeafLink is a wholesale management platform that connects cannabis brands and retailers. It helps brands and retailers who want to streamline the ordering process, simplify communication, and spend less time on busy work. With a robust online marketplace, CRM, and order management tools, LeafLink has created a centralized sales engine to help retailers manage and grow their businesses.
 About the Role
 LeafLink is looking for a Customer Support Representative (CSR) to assist and support users across all of our solution lines. The CSR will be responding to users in real time through our current (and future) communication channels including email and phone support. They will use our support tools to respond to user inquiries, troubleshoot issues, and find new ways to provide customer delight.
 This individual will work collaboratively with solution line experts to thoroughly understand the unique value propositions, the distinct workflows, and how best to meet customer needs across our full platform offering.
 We know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We have built and continue to expand our team of creative problem-solvers from a diverse group of industries, specialities, and backgrounds.
 Responsibilities
 <ul>
 <li>Use support platforms (Zendesk, Salesforce, Zoom, etc.) to respond to user tickets, issues, and inquiries and log customer activities, interactions, and requests.</li>
 <li>Execute policies and procedures to facilitate a high-quality support experience for customers across solution lines.</li>
 <li>Hit performance targets and ticket quality goals including but not limited to first reply time and customer satisfaction rating (CSAT).</li>
 <li>Utilize Jira to consolidate, solidify, and share end-user product feedback with the product team.</li>
 <li>Be a power user of and for LeafLink's Marketplace to develop and maintain a thorough understanding of the product and internal systems.</li>
 <li>Help end users and colleagues succeed through knowledge sharing and identifying creative solutions and workarounds to multiple workflow needs.</li>
 <li>Problem solve to provide the best solution for a customer where a workaround, creative solution, or alternative approach may be recommended.</li>
 <li>Review registrations from prospective retailers and license update requests from existing customers, cross-referencing state databases and guides to confirm whether each can be approved</li>
 <li>Collaborate closely with Senior Customer Support Specialists to ensure that ticket responses pertaining to the Marketplace are clear and of the highest quality.</li>
 <li>Complete data entry projects as identified.</li>
 <li>Performs other related duties as assigned.</li>
 </ul>
 Qualifications
 <ul>
 <li>1+ years of experience with customer support for a technology platform</li>
 <li>Track record for supporting customer service function while a company is growing at scale</li>
 <li>Experience with servicing multiple business lines and users across multiple platforms</li>
 <li>Ability to partner with business teams on commercial concepts and distribution strategies to ensure a collaborative customer engagement approach</li>
 <li>Excellent communication skills to respond to users through email, ticketing system, and phone</li>
 <li>Proven track record of learning new processes and platforms as the business evolves</li>
 <li>Experience using Zendesk required with Excel, Jira, and/or Salesforce preferred</li>
 </ul>
 Salary and Benefits:
 <ul>
 <li>Monthly salary of $900.</li>
 <li>Fun and supportive work team</li>
 </ul>
 Job Location and Timings
 <ul>
 <li>You would work remotely for this role</li>
 <li>This role would require you to work in the PST shift timings</li>
 </ul>
</div>


 Looking for a Customer Support Representative for Leaflink - a US-based unified B2B platform
  One of our clients, LeafLink is looking for a Customer Support Representative. 
 About Frontier
 At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. In three years, we've never lost a client.
  About the Client - LeafLink
 LeafLink is a wholesale management platform that connects cannabis brands and retailers. It helps brands and retailers who want to streamline the ordering process, simplify communication, and spend less time on busy work. With a robust online marketplace, CRM, and order management tools, LeafLink has created a centralized sales engine to help retailers manage and grow their businesses.
  About the Role
 LeafLink is looking for a Customer Support Representative (CSR) to assist and support users across all of our solution lines. The CSR will be responding to users in real time through our current (and future) communication channels including email and phone support. They will use our support tools to respond to user inquiries, troubleshoot issues, and find new ways to provide customer delight.
 This individual will work collaboratively with solution line experts to thoroughly understand the unique value propositions, the distinct workflows, and how best to meet customer needs across our full platform offering.
 We know that to tackle our toughest challenges, we need different approaches, unique perspectives, and new ways of thinking. We have built and continue to expand our team of creative problem-solvers from a diverse group of industries, specialities, and backgrounds.
  Responsibilities
 
  Use support platforms (Zendesk, Salesforce, Zoom, etc.) to respond to user tickets, issues, and inquiries and log customer activities, interactions, and requests.
  Execute policies and procedures to facilitate a high-quality support experience for customers across solution lines.
  Hit performance targets and ticket quality goals including but not limited to first reply time and customer satisfaction rating (CSAT).
  Utilize Jira to consolidate, solidify, and share end-user product feedback with the product team.
  Be a power user of and for LeafLink's Marketplace to develop and maintain a thorough understanding of the product and internal systems.
  Help end users and colleagues succeed through knowledge sharing and identifying creative solutions and workarounds to multiple workflow needs.
  Problem solve to provide the best solution for a customer where a workaround, creative solution, or alternative approach may be recommended.
  Review registrations from prospective retailers and license update requests from existing customers, cross-referencing state databases and guides to confirm whether each can be approved
  Collaborate closely with Senior Customer Support Specialists to ensure that ticket responses pertaining to the Marketplace are clear and of the highest quality.
  Complete data entry projects as identified.
  Performs other related duties as assigned.
 
 Qualifications
 
  1+ years of experience with customer support for a technology platform
  Track record for supporting customer service function while a company is growing at scale
  Experience with servicing multiple business lines and users across multiple platforms
  Ability to partner with business teams on commercial concepts and distribution strategies to ensure a collaborative customer engagement approach
  Excellent communication skills to respond to users through email, ticketing system, and phone
  Proven track record of learning new processes and platforms as the business evolves
  Experience using Zendesk required with Excel, Jira, and/or Salesforce preferred
 
 Salary and Benefits:
 
  Monthly salary of $900.
  Fun and supportive work team
 
 Job Location and Timings
 
  You would work remotely for this role
  This role would require you to work in the PST shift timings
 



Customer Support Representative - LeafLink - Fresh Prints

Customer Support Representative - LeafLink

United States

You must have 3+ years of Sabre experience, strong communication skills, teamwork abilities, multitasking skills, airline policy knowledge, Microsoft proficiency, attention to detail, and a quiet workspace.

You will book flights in Sabre GDS, assist passengers with seat preferences and itineraries, provide customer service via chat and email, and manage inquiries while improving booking processes.

Manila

<div>
 About Frontier:
 At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.
 About the client (FlyFlat):
 FlyFlat is a luxury travel platform with the best deals in the world on long-haul, international, business, and first-class tickets. FlyFlat saves an average of 35% off retail prices and offers the biggest savings for ways and last-minute flights saving our clients up to 80% off.
 We have built an extensive network of global travel partners that give us access to booking methods and inventory not available to the public largely through arbitraging credit card miles and points. When mileage deals aren't available, we leverage proprietary hidden city fares, gift card arbitrage, and net fares to always save our clients money.
 Since 2017, clients have been happy to return to FlyFlat for its excellence in customer service, follow-through, and top-notch execution in even the most last-minute of travel needs.
 Joining FlyFlat means being part of a dynamic team dedicated to revolutionising the way people travel. If you are a growth-minded professional with a passion for driving customer acquisition and revenue growth, we invite you to apply for the Head of Growth position and help us shape the future of luxury air travel.
 Role Overview
 FlyFlat is seeking a full-time Sabre Air Booking Expert to handle booking complex international air itineraries for discerning clientele, with patience and a willingness to please. The ideal candidate has at least an intermediate level of written and spoken English. This position is remote and you would work normal business hours for EST time. The expected monthly take-home pay for this role is $1000-1500 depending on your experience and how profitable that month was for FlyFlat.
 Responsibilities:
 <ul>
 <li>Ensure proper documentation of all airline and department documentation is provided as required.</li>
 <li>Booking of flights in Sabre GDS for passengers.</li>
 <li>Assisting the passengers to get their preferred seats and updating their itineraries with Mileage numbers, TSA PreCheck and global entry numbers.</li>
 <li>Providing excellent customer service via chat and email to all customers creating a positive and seamless experience.</li>
 <li>Respond to all inquiries from emails and GDS queues within the set service level agreement professionally and concisely.</li>
 <li>Ability to accurately interpret air requirements utilizing a variety of sources.</li>
 <li>Ability to negotiate and ticket group contracts.</li>
 <li>Proactively suggesting booking process improvements.</li>
 </ul>
 Qualifications:
 <ul>
 <li>Minimum 3 years of Sabre experience with booking and ticketing duties.</li>
 <li>Other GDS experiences helpful</li>
 <li>Excellent written communication skills.</li>
 <li>Ability to work in a team environment as well as independently</li>
 <li>Ability to multitask and prioritize during times that can sometimes seem chaotic</li>
 <li>Working knowledge of Airline industry policies.</li>
 <li>Ability to think outside the box in shopping and troubleshooting scenarios.</li>
 <li>Strong Microsoft Skills, including Outlook, Excel, and Word.</li>
 <li>Detail-Oriented</li>
 <li>Able to explain complex topics clearly to clients and other team members</li>
 <li>Flexibility - we're growing and evolving and we're looking for folks to grow and evolve with us</li>
 <li>Access to a quiet distraction-free workspace with excellent internet connectivity</li>
 </ul>
 Nice to have experience:
 <ul>
 <li>Client-facing experience</li>
 <li>Experience in other roles in the travel industry</li>
 <li>International travel experience</li>
 <li>Remote work experience</li>
 <li>Interest and knowledge of airline, or credit card loyalty programs</li>
 </ul>
 Compensation:
 Base Salary: $800-1200 base depending on your experience with booking Air Travel within Sabre and servicing high-end travel clients for their air travel needs. Commissions: 3% of all gross profits are split amongst the team of Sabre Air Booking Experts and Customer Service Associates. On a typical month of $75k of gross profit, expect over a $200 commission per month. But our business is growing fast and we expect this number to consistently increase! Expected Monthly Take-Home Salary: $1000-1500 depending on level of experience and how profitable the month was for the company
 Work Schedule: Full Time. Emphasis on results so if you are in the middle of a booking for a client, you need to make sure to hand off the booking successfully to another team member before fully signing off. The more successful bookings happen the higher your commission will be at the end of the month!
 Location: Remote
 Growth Opportunities (not required or part of job from day 1)
 <ul>
 <li>Create training materials for new Sabre Booking Expert hires</li>
 <li>Train new Sabre Booking Expert hires</li>
 <li>Manage other Sabre Booking Experts</li>
 </ul>
</div>


 About Frontier:
 At Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them in the best companies. We have placed over 800 hires across 50 different US based startups and high growth companies.
  About the client (FlyFlat):
 FlyFlat is a luxury travel platform with the best deals in the world on long-haul, international, business, and first-class tickets. FlyFlat saves an average of 35% off retail prices and offers the biggest savings for ways and last-minute flights saving our clients up to 80% off.
 We have built an extensive network of global travel partners that give us access to booking methods and inventory not available to the public largely through arbitraging credit card miles and points. When mileage deals aren't available, we leverage proprietary hidden city fares, gift card arbitrage, and net fares to always save our clients money.
 Since 2017, clients have been happy to return to FlyFlat for its excellence in customer service, follow-through, and top-notch execution in even the most last-minute of travel needs.
 Joining FlyFlat means being part of a dynamic team dedicated to revolutionising the way people travel. If you are a growth-minded professional with a passion for driving customer acquisition and revenue growth, we invite you to apply for the Head of Growth position and help us shape the future of luxury air travel.
  Role Overview
 FlyFlat is seeking a full-time Sabre Air Booking Expert to handle booking complex international air itineraries for discerning clientele, with patience and a willingness to please. The ideal candidate has at least an intermediate level of written and spoken English. This position is remote and you would work normal business hours for EST time. The expected monthly take-home pay for this role is $1000-1500 depending on your experience and how profitable that month was for FlyFlat.
  Responsibilities:
 
  Ensure proper documentation of all airline and department documentation is provided as required.
  Booking of flights in Sabre GDS for passengers.
  Assisting the passengers to get their preferred seats and updating their itineraries with Mileage numbers, TSA PreCheck and global entry numbers.
  Providing excellent customer service via chat and email to all customers creating a positive and seamless experience.
  Respond to all inquiries from emails and GDS queues within the set service level agreement professionally and concisely.
  Ability to accurately interpret air requirements utilizing a variety of sources.
  Ability to negotiate and ticket group contracts.
  Proactively suggesting booking process improvements.
 
 Qualifications:
 
  Minimum 3 years of Sabre experience with booking and ticketing duties.
  Other GDS experiences helpful
  Excellent written communication skills.
  Ability to work in a team environment as well as independently
  Ability to multitask and prioritize during times that can sometimes seem chaotic
  Working knowledge of Airline industry policies.
  Ability to think outside the box in shopping and troubleshooting scenarios.
  Strong Microsoft Skills, including Outlook, Excel, and Word.
  Detail-Oriented
  Able to explain complex topics clearly to clients and other team members
  Flexibility - we're growing and evolving and we're looking for folks to grow and evolve with us
  Access to a quiet distraction-free workspace with excellent internet connectivity
 
 Nice to have experience:
 
  Client-facing experience
  Experience in other roles in the travel industry
  International travel experience
  Remote work experience
  Interest and knowledge of airline, or credit card loyalty programs
 
 Compensation:
  Base Salary: $800-1200 base depending on your experience with booking Air Travel within Sabre and servicing high-end travel clients for their air travel needs. Commissions: 3% of all gross profits are split amongst the team of Sabre Air Booking Experts and Customer Service Associates. On a typical month of $75k of gross profit, expect over a $200 commission per month. But our business is growing fast and we expect this number to consistently increase! Expected Monthly Take-Home Salary: $1000-1500 depending on level of experience and how profitable the month was for the company
  Work Schedule: Full Time. Emphasis on results so if you are in the middle of a booking for a client, you need to make sure to hand off the booking successfully to another team member before fully signing off. The more successful bookings happen the higher your commission will be at the end of the month!
  Location: Remote
  Growth Opportunities (not required or part of job from day 1)
 
  Create training materials for new Sabre Booking Expert hires
  Train new Sabre Booking Expert hires
  Manage other Sabre Booking Experts
 



Sabre Air Booking Expert - Fresh Prints

Philippines

Sabre Air Booking Expert

United Kingdom

United Arab Emirates

Canada

Portugal

Netherlands

Ireland

You must have excellent English skills, attention to detail, ability to identify errors, manage multiple priorities, basic Google Sheets knowledge, and be comfortable with night shifts.

You will assist the operations team by addressing queries, sharing pricing quotes, completing tasks efficiently, and identifying areas for improvement to support revenue growth.

<div>
 <h2 class="jobSectionHeader">Operations Associate (Quoting and Timeline): Learn how to run the supply-chain logistics for a million-dollar company</h2>
 Fresh Prints is a NYC-based custom apparel startup. We find incredible students and give them the training and support to build the business at their schools.
 The Operations Team handles one of the most crucial part of the business and is directly responsible for quoting and timeline or addressing licensing-related questions. We worked on 20,000+ orders last year with a direct impact of over $28 million in revenue.
 How do you coordinate the logistics of a million-dollar campaign involving multiple overseas and domestic vendors? How can we reduce our costs and increase our profit margins for a given order? How can you deliver an order in 5 days which has a standard turnaround time of 10 days?
 You will report to our Operations Manager and work closely with other members of the Fresh Prints team. This is an excellent opportunity for a motivated individual to gain hands-on experience in one of USA's 5000 fastest growing companies.
 <h2 class="jobSectionHeader"> Responsibilities</h2>
 <ul>
 <li>You will be working with the operations team to directly contribute to the company's revenue growth</li>
 <li>Assisting the operations team with addressing queries from internal employees and campus managers</li>
 <li>Responsible for sharing pricing quotes using available resources</li>
 <li>Deliver on assigned tasks with great quality and efficiency</li>
 <li>Identify areas of opportunity and highlight to improve</li>
 </ul>
 <h2 class="jobSectionHeader">Requirements</h2>
 <ul>
 <li>Excellent verbal and written English skills</li>
 <li>Ability to work under pressure</li>
 <li>Strong attention to detail</li>
 <li>Ability to identify errors and highlight them in a timely manner</li>
 <li>Multi-task and balance multiple priorities with deadline oriented approach</li>
 <li>Basic knowledge of Google Sheets</li>
 <li>This role requires someone who is comfortable working night shifts.</li>
 </ul>
 <h2 class="jobSectionHeader">Who You Are</h2>
 <ul>
 <li>Goal Driven: You're set on your goals and respect the timelines your goals are bound by.</li>
 <li>Proactive: You believe it's always on you to make sure anything you do is a success. In love with challenges. You revel in solving problems and want a job that pushes you out of your comfort zone.</li>
 <li>Calm under pressure. You have a sense of urgency but channel it into productively working through any issues.</li>
 <li>Open to change. You're inspired by the endless ways in which everything we do can always be improved.</li>
 </ul>
 <h2 class="jobSectionHeader">Compensation &amp; Benefits</h2>
 <ul>
 <li>Competitive monthly salary of $480-$780</li>
 <li>The opportunity to learn a lot rapidly</li>
 <li>You'll receive a work-experience certificate at the end of the internship.</li>
 <li>Working in a great culture. We're a talented, engaged, and ambitious team dedicated to building a business together. We work very hard but we're also very good to each other. The entire Fresh Prints team is kind, open, informal, and caring. We earnestly support each other in our personal and professional goals.</li>
 </ul>
 Job Location
 <ul>
 <li>This is a remote position</li>
 </ul>
 Working Hours
 <ul>
 <li>Working hours are 8 PM - 5 AM or 9 PM - 6 AM (Night Shift) Philippine Time from Monday to Friday</li>
 </ul>
 Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.
</div>


 Operations Associate (Quoting and Timeline): Learn how to run the supply-chain logistics for a million-dollar company
 Fresh Prints is a NYC-based custom apparel startup. We find incredible students and give them the training and support to build the business at their schools.
 The Operations Team handles one of the most crucial part of the business and is directly responsible for quoting and timeline or addressing licensing-related questions. We worked on 20,000+ orders last year with a direct impact of over $28 million in revenue.
 How do you coordinate the logistics of a million-dollar campaign involving multiple overseas and domestic vendors? How can we reduce our costs and increase our profit margins for a given order? How can you deliver an order in 5 days which has a standard turnaround time of 10 days?
 You will report to our Operations Manager and work closely with other members of the Fresh Prints team. This is an excellent opportunity for a motivated individual to gain hands-on experience in one of USA's 5000 fastest growing companies.
  Responsibilities
 
  You will be working with the operations team to directly contribute to the company's revenue growth
  Assisting the operations team with addressing queries from internal employees and campus managers
  Responsible for sharing pricing quotes using available resources
  Deliver on assigned tasks with great quality and efficiency
  Identify areas of opportunity and highlight to improve
 
 Requirements
 
  Excellent verbal and written English skills
  Ability to work under pressure
  Strong attention to detail
  Ability to identify errors and highlight them in a timely manner
  Multi-task and balance multiple priorities with deadline oriented approach
  Basic knowledge of Google Sheets
  This role requires someone who is comfortable working night shifts.
 
 Who You Are
 
  Goal Driven: You're set on your goals and respect the timelines your goals are bound by.
  Proactive: You believe it's always on you to make sure anything you do is a success. In love with challenges. You revel in solving problems and want a job that pushes you out of your comfort zone.
  Calm under pressure. You have a sense of urgency but channel it into productively working through any issues.
  Open to change. You're inspired by the endless ways in which everything we do can always be improved.
 
 Compensation & Benefits
 
  Competitive monthly salary of $480-$780
  The opportunity to learn a lot rapidly
  You'll receive a work-experience certificate at the end of the internship.
  Working in a great culture. We're a talented, engaged, and ambitious team dedicated to building a business together. We work very hard but we're also very good to each other. The entire Fresh Prints team is kind, open, informal, and caring. We earnestly support each other in our personal and professional goals.
 
 Job Location
 
  This is a remote position
 
 Working Hours
 
  Working hours are 8 PM - 5 AM or 9 PM - 6 AM (Night Shift) Philippine Time from Monday to Friday
 
 Fresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.


Fresh Prints

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