Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. 

Technology

Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

You must be bilingual in Spanish and English, have 6+ years in tech consulting or account management, a tech/business degree, strong CCaaS knowledge, and excellent customer-facing skills.

You will manage enterprise customer relationships, develop success plans, track adoption, facilitate renewals, drive advocacy, identify growth opportunities, and collaborate with internal teams.

Customer Relations

Sales & Business Development

Madrid

<div></div><div><div><div><div><div><div>locations</div><div>
Madrid (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Yesterday</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR106416</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Senior Customer Success Manager</div><div>
The Customer Success Manager (CSM) role aims to establish a lifelong relationship between Genesys and Genesys&rsquo; customers by advising and equipping them to achieve their customer experience (CX) vision.</div><div>
As the CSM you are the customer&rsquo;s advocate and champion throughout their journey with Genesys.</div><div>
You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.</div><div></div><div>
Responsibilities / Job Duties</div><div>
In this role, the primary responsibilities will include (but are not limited to):</div><ul><li><div>
Manage a portfolio of enterprise customers serving as their primary business point of contact with high-touch engagement throughout their CX journey</div></li><li><div>
Understand customers&rsquo; business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Genesys Customer Success Manger and customers can achieve mutual success)</div></li><li><div>
Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes</div></li><li><div>
Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives</div></li><li><div>
Track and monitor adoption and facilitate renewal within assigned accounts. Put plans in place to avoid downsides or non-renewal</div></li><li><div>
Drive customer referenceability and continuous improvement of customer advocacy measures (e.g., Net Promoter Score)</div></li><li><div>
Proactively identify potential business leads for further Genesys business opportunities to support account growth, upsell and expansion</div></li><li><div>
Prepare and deliver territory plans to define account strategies and align resources</div></li><li><div>
Team with and establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to: 1) Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible, 2) Professional Services to ensure that implementations progress smoothly to go-live, 3) Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue, 4) Sales to identify cross-sell/up-sell opportunities and drive incremental bookings</div></li></ul><div></div><div>
Required Qualifications</div><ul><li><div>
Required: Spanish &amp; English Languages. Nice to have: Portuguese language</div></li><li><div>
6+ years of experience in a technology-related field, including consulting and enterprise account management</div></li><li><div>
Bachelor&rsquo;s Degree in a technology- or business-related field</div></li><li><div>
Strong understanding of CCaaS technology, platforms, partners, terms, business practices, KPIs, and features. Bonus if Genesys-specific</div></li><li><div>
Extremely strong customer-facing skills, including ability to present to C-level and build relationships</div></li><li><div>
Ability to manage/multi-task multiple actions across assigned customer base</div></li><li><div>
Ability to thrive in a dynamic, competitive environment</div></li><li><div>
Proactive mindset with strong coscientious follow-through</div></li><li><div>
Excellent interpersonal, presentation skills &ndash; both written and verbal</div></li><li><div>
Positive attitude, conscientious follow-through, and high willingness to learn</div></li><li><div>
Leadership and communication profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers</div></li><li><div>
Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms</div></li><li><div>
Travel &lt;30%</div></li></ul><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.</div><div></div><div><br>
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

locations
Madrid (Flexible)
time type
Full time
posted on
Posted Yesterday
job requisition id
JR106416
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Customer Success Manager
The Customer Success Manager (CSM) role aims to establish a lifelong relationship between Genesys and Genesys’ customers by advising and equipping them to achieve their customer experience (CX) vision.
As the CSM you are the customer’s advocate and champion throughout their journey with Genesys.
You will recommend, orchestrate, and ensure adoption of the right strategies, products, and services to help customers rapidly realise their business outcomes. Working closely with related business functions in Genesys to ensure customer onboarding, adoption, retention, and revenue growth.
Responsibilities / Job Duties
In this role, the primary responsibilities will include (but are not limited to):
Manage a portfolio of enterprise customers serving as their primary business point of contact with high-touch engagement throughout their CX journey
Understand customers’ business value drivers, success criteria, and KPIs to develop Customer Success Plans (actionable blueprints by which the Genesys Customer Success Manger and customers can achieve mutual success)
Prescribe the adoption and use of product features/functionality and services to the achievement of key customer business outcomes
Establish a regular cadence of Executive Business Reviews with the customer to track progress towards their stated business objectives
Track and monitor adoption and facilitate renewal within assigned accounts. Put plans in place to avoid downsides or non-renewal
Drive customer referenceability and continuous improvement of customer advocacy measures (e.g., Net Promoter Score)
Proactively identify potential business leads for further Genesys business opportunities to support account growth, upsell and expansion
Prepare and deliver territory plans to define account strategies and align resources
Team with and establish shared accountability with adjacent functions in key points of the customer journey including, but not limited to: 1) Onboarding Specialists to ensure new customers are systematically introduced into Genesys and begin to realize value as rapidly as possible, 2) Professional Services to ensure that implementations progress smoothly to go-live, 3) Renewal Managers to drive strong forecasting and renewal practices that deliver high retention rates and growth of recurring revenue, 4) Sales to identify cross-sell/up-sell opportunities and drive incremental bookings
Required Qualifications
Required: Spanish & English Languages. Nice to have: Portuguese language
6+ years of experience in a technology-related field, including consulting and enterprise account management
Bachelor’s Degree in a technology- or business-related field
Strong understanding of CCaaS technology, platforms, partners, terms, business practices, KPIs, and features. Bonus if Genesys-specific
Extremely strong customer-facing skills, including ability to present to C-level and build relationships
Ability to manage/multi-task multiple actions across assigned customer base
Ability to thrive in a dynamic, competitive environment
Proactive mindset with strong coscientious follow-through
Excellent interpersonal, presentation skills – both written and verbal
Positive attitude, conscientious follow-through, and high willingness to learn
Leadership and communication profile that unifies, influences, and inspires cross-functional teams to meet the changing needs of customers
Experience with productivity tools including PowerPoint/Excel/Word, CRM tools such as Salesforce and Gainsight, and on-line communities and social media platforms
Travel <30%
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Sr. Customer Success Manager - Genesys

Sr. Customer Success Manager

You need a BS in Accountancy, 0-1 year experience, attention to detail, and novice ERP, communication, stakeholder management, negotiation, problem-solving, and technical accounting skills.

You will complete tasks on time, identify process improvements, collaborate with team, document workflows, support audits, learn Finance functions, and handle assigned adhoc tasks.

Accounting & Tax

Banking & Finance

Manila

<div></div><div><div><div><div><div><div>locations</div><div>
Manila (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR106528</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Job Title: Finance Analyst<br>
Location: Manila, Philippines</div><div></div><div>
Role Summary:</div><div>
Genesys is seeking a highly motivated and experienced Finance person to join our growing team.</div><div>
Job Responsibilities:</div><div>
In this role the primary responsibilities may include (but are not limited to):</div><ul><li>
Completes assigned tasks on time</li><li>
Identifies areas for process improvement</li><li>
Works collaboratively with team members</li><li>
Documents processes, workflows, etc..</li><li>
Supports internal, external and other regulatory audit requirements</li><li>
Willingness to learn different Finance functions</li><li>
Adhoc tasks as may be assigned</li></ul><div>
Requirements/Qualifications:</div><ul><li>
BS Accountancy, preferred</li><li>
0 to 1 year of relevant work experience</li><li>
Attention to details</li><li>
Novice ERP system knowledge</li><li>
Novice Communication skills both written and oral</li><li>
Novice Stakeholder Management skills</li><li>
Novice Negotiation and Conflict Resolution skills</li><li>
Novice Problem Solving skills</li><li>
Novice Technical Accounting Competency</li><li>
Willingness to rotate to different teams when and where support is needed</li></ul><div></div><div>
#LI-NR1</div><div>
#LI-Hybrid</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.</div><div></div><div><br>
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

locations
Manila (Flexible)
time type
Full time
posted on
Posted Today
job requisition id
JR106528
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Job Title: Finance Analyst
Location: Manila, Philippines
Role Summary:
Genesys is seeking a highly motivated and experienced Finance person to join our growing team.
Job Responsibilities:
In this role the primary responsibilities may include (but are not limited to):
Completes assigned tasks on time
Identifies areas for process improvement
Works collaboratively with team members
Documents processes, workflows, etc..
Supports internal, external and other regulatory audit requirements
Willingness to learn different Finance functions
Adhoc tasks as may be assigned
Requirements/Qualifications:
BS Accountancy, preferred
0 to 1 year of relevant work experience
Attention to details
Novice ERP system knowledge
Novice Communication skills both written and oral
Novice Stakeholder Management skills
Novice Negotiation and Conflict Resolution skills
Novice Problem Solving skills
Novice Technical Accounting Competency
Willingness to rotate to different teams when and where support is needed
#LI-NR1
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Finance Analyst - Genesys

Finance Analyst

You need 8+ years in customer experience, strong business acumen, ability to sell to IT and management, expertise in deal diligence, and a proven track record of senior-level relationship building.

You will develop pipeline, understand CX challenges, build relationships with stakeholders, collaborate with partners, track activities in Salesforce, and create Account Plans for key accounts.

Johannesburg

<div></div><div><div><div><div><div><div>locations</div><div>
Johannesburg, South Africa</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR106310</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
The African market is in a transformation phase and automation in the customer experience area is high up on the agenda. Genesys which is rated by several different analyst firms as the strongest player in the customer experience field is now looking for a Senior Account Executive.</div><div></div><div>
This is a great opportunity for individuals who appreciate working in a fast-paced environment with cutting-edge technology. Overall responsibility for the Account Executive, covering several customers and prospects in the Nordic market, is to maximize revenues through an indirect sales of Contact Center solutions but with a direct touch in terms of preference building with end customers. You will work with target accounts and a small number of partners to execute a go to market strategy that maximizes Genesys opportunities across all product lines. Solution Consultants, Business Consultants and Solution Architects will support your efforts.</div><div></div><div>
Key Responsibilities:</div><ul><li>
Develop and apply an understanding of Genesys products, sales methodology and processes.</li><li>
Prospect and develop pipeline daily through a variety of methods including working with a lead development representative but also through phone calls, LinkedIn, etc.</li><li>
Develop a good understanding of CX related challenges in the customer's industry, market sector and business environment to position products and solutions accordingly.</li><li>
Build a strong relationship with main stakeholders in key accounts.</li><li>
Work with key channel and alliance partners to identify and execute on joint opportunities.</li><li>
Track all activities and revenue projections in salesforce.com for accurate reporting and forecasting.</li><li>
Build opportunity-based strategies with team members to solve deal-level challenges.</li><li>
Build Account Plans for key accounts</li></ul><div></div><div>
Requirements:</div><ul><li>
8+ years years of relevant professional experience in the customer experience area</li><li>
High degree of business acumen with a proven ability to sell at all levels in a large enterprise i.e. both to IT- as well as to Business Management</li><li>
Familiar with weekly forecasting and to apply a high level of deal due diligence to keep control of opportunity progress</li><li>
Excellent verbal and written communications skills, capable of representing the company at the most senior levels.</li><li>
Must have a significant track record of building senior level relationships with companies in the large enterprise market</li></ul><div></div><div>
#LI-Hybrid #LI-IM1</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.</div><div></div><div><br>
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

locations
Johannesburg, South Africa
time type
Full time
posted on
Posted Today
job requisition id
JR106310
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The African market is in a transformation phase and automation in the customer experience area is high up on the agenda. Genesys which is rated by several different analyst firms as the strongest player in the customer experience field is now looking for a Senior Account Executive.
This is a great opportunity for individuals who appreciate working in a fast-paced environment with cutting-edge technology. Overall responsibility for the Account Executive, covering several customers and prospects in the Nordic market, is to maximize revenues through an indirect sales of Contact Center solutions but with a direct touch in terms of preference building with end customers. You will work with target accounts and a small number of partners to execute a go to market strategy that maximizes Genesys opportunities across all product lines. Solution Consultants, Business Consultants and Solution Architects will support your efforts.
Key Responsibilities:
Develop and apply an understanding of Genesys products, sales methodology and processes.
Prospect and develop pipeline daily through a variety of methods including working with a lead development representative but also through phone calls, LinkedIn, etc.
Develop a good understanding of CX related challenges in the customer's industry, market sector and business environment to position products and solutions accordingly.
Build a strong relationship with main stakeholders in key accounts.
Work with key channel and alliance partners to identify and execute on joint opportunities.
Track all activities and revenue projections in salesforce.com for accurate reporting and forecasting.
Build opportunity-based strategies with team members to solve deal-level challenges.
Build Account Plans for key accounts
Requirements:
8+ years years of relevant professional experience in the customer experience area
High degree of business acumen with a proven ability to sell at all levels in a large enterprise i.e. both to IT- as well as to Business Management
Familiar with weekly forecasting and to apply a high level of deal due diligence to keep control of opportunity progress
Excellent verbal and written communications skills, capable of representing the company at the most senior levels.
Must have a significant track record of building senior level relationships with companies in the large enterprise market
#LI-Hybrid #LI-IM1
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Senior Account Executive, Enterprise - Genesys

Senior Account Executive, Enterprise

You need 12+ years in customer experience, strong business acumen, sales expertise, forecasting skills, excellent communication abilities, and a track record of senior-level relationships.

You will prospect daily, exceed revenue targets, understand customer CX challenges, build relationships, track activities in Salesforce, and create strategies and account plans for key accounts.

<div></div><div><div><div><div><div><div>locations</div><div>
Johannesburg, South Africa</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR106471</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
The SSA market is in a transformation phase and automation in the customer experience area is high up on the agenda. Genesys which is rated by several different analyst firms as the strongest player in the customer experience field is now looking for an Account Director.</div><div></div><div>
This is a great opportunity for individuals who appreciate working in a fast-paced environment with cutting-edge technology. Overall responsibility , covering several customers and prospects in the market, is to maximise revenues through an indirect sales of Contact Center solutions but with a direct touch in terms of preference building with end customers. You will work with target accounts and a small number of partners to execute a go to market strategy that maximizes Genesys opportunities across all product lines. Solution Consultants, Business Consultants and Solution Architects will support your efforts.</div><div></div><div>
Key Responsibilities:</div><ul><li>
Develop and apply an understanding of Genesys products, sales methodology and processes.</li><li>
Prospect and develop pipeline daily through a variety of methods including working with a lead development representative but also through phone calls, LinkedIn, etc.</li><li>
Meet and exceed revenue and set targets</li><li>
Develop a good understanding of CX related challenges in the customer's industry, market sector and business environment to position products and solutions accordingly.</li><li>
Build a strong relationship with main stakeholders in key accounts.</li><li>
Work with key channel and alliance partners to identify and execute on joint opportunities.</li><li>
Track all activities and revenue projections in salesforce.com for accurate reporting and forecasting.</li><li>
Build opportunity-based strategies with team members to solve deal-level challenges.</li><li>
Build Account Plans for key accounts and region.</li></ul><div></div><div>
Requirements:</div><ul><li>
12+ years of relevant professional experience in the customer experience area</li><li>
High degree of business acumen with a proven ability to sell at all levels in a large enterprise i.e. both to IT- as well as to Business Management</li><li>
Familiar with weekly forecasting and to apply a high level of deal due diligence to keep control of opportunity progress</li><li>
Excellent verbal and written communications skills, capable of representing the company at the most senior levels.</li><li>
Must have a significant track record of building senior level relationships with companies in the large enterprise market</li></ul><div></div><div>
#LI-Hybrid #LI-IM1</div><div></div><div>
About Us:</div><div>
Genesys&reg; powers more than 25 billion of the world&rsquo;s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great <div>customer engagement</div> drives great business outcomes. More than 10,000 companies in more than 100 countries trust the <div>industry&rsquo;s #1 customer experience platform</div> to orchestrate <div>omnichannel customer journeys</div> that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via <div>www.genesys.com</div>, <div>Twitter</div>, <div>Facebook</div>, <div>YouTube</div>, <div>LinkedIn</div>, and the <div>Genesys blog</div>.</div><div></div><div>
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.</div><div></div><div><br>
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

locations
Johannesburg, South Africa
time type
Full time
posted on
Posted Today
job requisition id
JR106471
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
The SSA market is in a transformation phase and automation in the customer experience area is high up on the agenda. Genesys which is rated by several different analyst firms as the strongest player in the customer experience field is now looking for an Account Director.
This is a great opportunity for individuals who appreciate working in a fast-paced environment with cutting-edge technology. Overall responsibility , covering several customers and prospects in the market, is to maximise revenues through an indirect sales of Contact Center solutions but with a direct touch in terms of preference building with end customers. You will work with target accounts and a small number of partners to execute a go to market strategy that maximizes Genesys opportunities across all product lines. Solution Consultants, Business Consultants and Solution Architects will support your efforts.
Key Responsibilities:
Develop and apply an understanding of Genesys products, sales methodology and processes.
Prospect and develop pipeline daily through a variety of methods including working with a lead development representative but also through phone calls, LinkedIn, etc.
Meet and exceed revenue and set targets
Develop a good understanding of CX related challenges in the customer's industry, market sector and business environment to position products and solutions accordingly.
Build a strong relationship with main stakeholders in key accounts.
Work with key channel and alliance partners to identify and execute on joint opportunities.
Track all activities and revenue projections in salesforce.com for accurate reporting and forecasting.
Build opportunity-based strategies with team members to solve deal-level challenges.
Build Account Plans for key accounts and region.
Requirements:
12+ years of relevant professional experience in the customer experience area
High degree of business acumen with a proven ability to sell at all levels in a large enterprise i.e. both to IT- as well as to Business Management
Familiar with weekly forecasting and to apply a high level of deal due diligence to keep control of opportunity progress
Excellent verbal and written communications skills, capable of representing the company at the most senior levels.
Must have a significant track record of building senior level relationships with companies in the large enterprise market
#LI-Hybrid #LI-IM1
About Us:
Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great customer engagement drives great business outcomes. More than 10,000 companies in more than 100 countries trust the industry’s #1 customer experience platform to orchestrate omnichannel customer journeys that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via www.genesys.com, Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, disability, veteran status, and other protected characteristics.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Account Director, Africa - Genesys

Account Director, Africa

You need a bachelor's in a quantitative field or 5 years of experience, strong SQL/SOQL skills, knowledge of Salesforce, experience with data visualization tools, and excellent communication abilities.

You will manage partner escalations, analyze data, develop insights and dashboards, ensure reporting aligns with strategies, and support leadership in driving performance and trends.

Data

Business, Operations & Strategy

<div></div><div><div><div><div><div><div>locations</div><div>
Manila, Philippines</div><div>
Manila (Flexible)</div></div></div></div><div></div><div><div><div><div><div>
time type</div><div>
Full time</div></div></div></div><div></div><div><div><div><div>
posted on</div><div>
Posted Today</div></div></div></div><div></div><div><div><div><div>
job requisition id</div><div>
JR106383</div></div></div></div></div></div><div><div><div>
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.</div><div></div><div>
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.</div><div></div><div>
Principal Analyst, Global Sales Analytics is a member of the Revenue Intelligence team, reporting to the Sr. Manager, Revenue Intelligence.</div><div></div><div>
Key Responsibilities, (including but not limited to):</div><div>
Business Analytics</div><ul><li><div>
Act as the single point of escalation for the Partner organization to prioritize, manage, and process issues, reporting queries, data element requests, and sales process.</div></li><li><div>
Analyze data outputs and leverage dashboarding, modeling, and other data visualization techniques.</div></li><li><div>
Develop data products and strategies that can be utilized within the Partner Organization, Revenue Intelligence, Growth Finance, and other business units across Genesys.</div></li><li><div>
Manage regional reporting requirements including but not limited to:</div><ul><li><div>
Work to remove duplication of effort and ensure teams are leveraging centrally produced dashboards and reports where possible.</div></li><li><div>
Curate data driven insights through the development of views with respective stakeholders.</div></li><li><div>
Work with Sr. Manager to ensure business reporting requirements are captured and included in global reporting initiatives.</div></li></ul></li><li><div>
Support Revenue Operations leadership and Sr. Manager in collating reports, data etc. for QBRs (quarterly business reviews), etc.</div></li><li><div>
Provide insights into effectiveness of key programs and opportunities while also reporting progress against targets, budget, and forecast.</div></li></ul><div></div><div>
 Sales Operations Excellence</div><ul><li><div>
Work with Sr. Manager, to drive Globally Consistent Cadence schedule; including but not limited to:</div><ul><li><div>
Driving Salesforce hygiene and new opportunity management practices.</div></li><li><div>
Ensure our dashboards and insights are aligned to the corporate strategic pillars.</div></li><li><div>
Enablement of stakeholders and business partners to understand and navigate curated analytics.</div></li></ul></li></ul><div>
 Measures for Success:</div><ul><li><div>
Curation and development of data sources, reporting templates, and dashboards for management.</div><ul><li><div>
Identify, analyze, and interpret trends in complex data sets.</div></li><li><div>
Coach, enable, and work with stakeholders to ensure they can derive insights and drive action from produced analytics.</div></li></ul></li><li><div>
Able to operate successfully in a lean, fast-paced organisation, and to create a vision and organisation that can scale quickly.</div></li></ul><div></div><div>
Minimum Requirements:</div><ul><li><div>
Bachelor&rsquo;s degree Business, Economics, Computer Science, Information Management or Statistics, or 5 years of relevant work-related experience in a quantitative field.</div></li><li><div>
Proven experience with the development and implementation of systems/tool utilised for Salesforce, variable compensation, revenue reporting, forecasting, workflows, validation rules, etc.</div></li><li><div>
Understanding of sales processes and pipeline management.</div></li><li><div>
Strong knowledge of and experience writing in SQL and SOQL, maintaining views and stored procedures.</div><ul><li><div>
Snowflake or Databricks experience is a plus.</div></li></ul></li><li><div>
Experience with Salesforce or similar CRM tools.</div><ul><li><div>
Salesforce workflows, Salesforce CRM Analytics (formerly Einstein)</div></li></ul></li><li><div>
Experience with Tableau, Power BI, Looker, or similar enterprise-level data visualization tools.</div><ul><li><div>
Experience with KNIME or Python is a plus.</div></li><li><div>
Working knowledge of data science principles is a plus.</div></li></ul></li><li><div>
Advanced level of Excel and experience developing presentations in PowerPoint.</div></li><li><div>
Minimum 6+ years professional experience in business analytics or operations role.</div></li><li><div>
Strong written and verbal communication skills with a track record of presenting to senior management.</div></li><li><div>
Strong analytical skills and attention to detail to be able to capture stakeholder needs and translate them into written application and operational requirements.</div></li><li><div>
Strong team player with ability to work cross-culturally and across business units.</div></li></ul><div>
#LI-AR6</div><div>
#LI-Hybrid</div><div></div><div>
If a Genesys employee referred you, please use the link they sent you to apply.</div><div></div><div>
About Genesys:</div><div>
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit <div>www.genesys.com</div>.</div><div></div><div>
Reasonable Accommodations:</div><div>
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.</div><div></div><div><br>
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.</div><div></div><div>
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.</div><div></div><div><i>
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i></div></div></div></div>

locations
Manila, Philippines
Manila (Flexible)
time type
Full time
posted on
Posted Today
job requisition id
JR106383
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Principal Analyst, Global Sales Analytics is a member of the Revenue Intelligence team, reporting to the Sr. Manager, Revenue Intelligence.
Key Responsibilities, (including but not limited to):
Business Analytics
Act as the single point of escalation for the Partner organization to prioritize, manage, and process issues, reporting queries, data element requests, and sales process.
Analyze data outputs and leverage dashboarding, modeling, and other data visualization techniques.
Develop data products and strategies that can be utilized within the Partner Organization, Revenue Intelligence, Growth Finance, and other business units across Genesys.
Manage regional reporting requirements including but not limited to:
Work to remove duplication of effort and ensure teams are leveraging centrally produced dashboards and reports where possible.
Curate data driven insights through the development of views with respective stakeholders.
Work with Sr. Manager to ensure business reporting requirements are captured and included in global reporting initiatives.
Support Revenue Operations leadership and Sr. Manager in collating reports, data etc. for QBRs (quarterly business reviews), etc.
Provide insights into effectiveness of key programs and opportunities while also reporting progress against targets, budget, and forecast.
 Sales Operations Excellence
Work with Sr. Manager, to drive Globally Consistent Cadence schedule; including but not limited to:
Driving Salesforce hygiene and new opportunity management practices.
Ensure our dashboards and insights are aligned to the corporate strategic pillars.
Enablement of stakeholders and business partners to understand and navigate curated analytics.
 Measures for Success:
Curation and development of data sources, reporting templates, and dashboards for management.
Identify, analyze, and interpret trends in complex data sets.
Coach, enable, and work with stakeholders to ensure they can derive insights and drive action from produced analytics.
Able to operate successfully in a lean, fast-paced organisation, and to create a vision and organisation that can scale quickly.
Minimum Requirements:
Bachelor’s degree Business, Economics, Computer Science, Information Management or Statistics, or 5 years of relevant work-related experience in a quantitative field.
Proven experience with the development and implementation of systems/tool utilised for Salesforce, variable compensation, revenue reporting, forecasting, workflows, validation rules, etc.
Understanding of sales processes and pipeline management.
Strong knowledge of and experience writing in SQL and SOQL, maintaining views and stored procedures.
Snowflake or Databricks experience is a plus.
Experience with Salesforce or similar CRM tools.
Salesforce workflows, Salesforce CRM Analytics (formerly Einstein)
Experience with Tableau, Power BI, Looker, or similar enterprise-level data visualization tools.
Experience with KNIME or Python is a plus.
Working knowledge of data science principles is a plus.
Advanced level of Excel and experience developing presentations in PowerPoint.
Minimum 6+ years professional experience in business analytics or operations role.
Strong written and verbal communication skills with a track record of presenting to senior management.
Strong analytical skills and attention to detail to be able to capture stakeholder needs and translate them into written application and operational requirements.
Strong team player with ability to work cross-culturally and across business units.
#LI-AR6
#LI-Hybrid
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Genesys

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