Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. 

Technology

Genesys

Orchestrating billions of remarkable experiences in more than 100 countries – through cloud, digital and AI technology.

You should have a bachelor’s degree, project management experience, telecom operations knowledge, intermediate Excel skills, and strong communication. Be self-motivated and solution-oriented.

You will facilitate number porting, communicate order statuses, enter data accurately, resolve telecom issues, monitor utilization, support colleagues, and assist Customer Care with cases.

IT & Cybersecurity

Galway

<div>
 <div>
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
 </div>
 <div></div>
 <div>
  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 </div>
 <div></div>
 <div>
  Telecom Operations Specialist for Genesys Cloud Voice
 </div>
 <div></div>
 <div>
  Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place for you!
 </div>
 <div></div>
 <div>
  Why Genesys needs you
 </div>
 <div>
  Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.
 </div>
 <div></div>
 <div>
  What is Genesys Cloud Voice:
 </div>
 <div></div>
 <div>
  Genesys Cloud Voice is an Internet-based telephony service entirely hosted on the Amazon Web Services platform. Genesys Cloud utilizes micro-services to build a powerful carrier voice platform. You will contribute to an architecture that delivers over 105 million calls and 230 million billed minutes every month – and growing every day. You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation and experimentation. If you are interested in learning more about Genesys Cloud Voice and its features then check out this link on our Resource Center 
  <div>
   here
  </div>.
 </div>
 <div></div>
 <div>
  Successful Telecom Operations Specialist will...
 </div>
 <ul>
  <li>
   <div>
    Be detail-oriented and collaborative with your team and teams throughout the company
   </div></li>
  <li>
   <div>
    Thrive in a high performance, fast-paced environment
   </div></li>
  <li>
   <div>
    Be an excellent multitasker
   </div></li>
  <li>
   <div>
    Be a self-starter and someone that can manage their day to day tasks and goals independently
   </div></li>
  <li>
   <div>
    Have a positive attitude and willingness to take on new tasks as they arise
   </div></li>
  <li>
   <div>
    Be very customer focused and eager to engage when issues are encountered
   </div></li>
  <li>
   <div>
    Have excellent communication skills (verbal &amp; written)
   </div></li>
  <li>
   <div>
    Be a solution-oriented problem solver
   </div></li>
  <li>
   <div>
    Create and update processes and policies as needed to improve customer experience
   </div></li>
  <li>
   <div>
    Follow set team procedures and instructions to complete daily tasks
   </div></li>
 </ul>
 <div></div>
 <div>
  Major Responsibilities/Activities
 </div>
 <ul>
  <li>
   <div>
    Work with customers and providers to facilitate customer number porting and purchasing
   </div></li>
  <li>
   <div>
    Communicate with customers via email to provide status of their orders in real time
   </div></li>
  <li>
   <div>
    Enter customer order information into a variety of carrier systems with a high level of accuracy and time sensitivity while adhering to company and industry standards
   </div></li>
  <li>
   <div>
    Maintain high level of accuracy for all customer orders
   </div></li>
  <li>
   <div>
    Manage, create, and coordinate requests through multiple databases
   </div></li>
  <li>
   <div>
    Work with our telecom providers to diagnose and resolve issues
   </div></li>
  <li>
   <div>
    Monitor existing telecom utilization and help in capacity planning
   </div></li>
  <li>
   <div>
    Communicate regularly with colleagues and management
   </div></li>
 </ul>
 <div></div>
 <div>
  Additional expectations in this role:
 </div>
 <ul>
  <li>
   <div>
    Attend daily stand-ups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues.
   </div></li>
  <li>
   <div>
    Provide assistance and support for our Customer Care organization in resolving cases
   </div></li>
 </ul>
 <div></div>
 <div>
  What kind of team are we?
 </div>
 <div>
  We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions. We are very collaborative and support each other in many aspects throughout the development process.
 </div>
 <div></div>
 <div>
  Minimum Requirements
 </div>
 <ul>
  <li>
   <div>
    Bachelor's degree or equivalent experience
   </div></li>
  <li>
   <div>
    Experience managing projects and driving successfully to completion
   </div></li>
  <li>
   <div>
    Knowledge of Microsoft Office; Intermediate knowledge of Excel preferred
   </div></li>
  <li>
   <div>
    Experience with carrier telecom operations, such as number purchasing, porting, and provisioning
   </div></li>
  <li>
   <div>
    Excellent communication skills (verbal, non-verbal &amp; written)
   </div></li>
  <li>
   <div>
    Must be a solution-oriented problem solver
   </div></li>
  <li>
   <div>
    Self-motivated and must work well independently
   </div></li>
 </ul>
 <div></div>
 <div>
  Ideal candidates will also have experience with
 </div>
 <ul>
  <li>
   <div>
    Telecom provisioning, carrier support and number porting.
   </div></li>
  <li>
   <div>
    Telecom regulations
   </div></li>
  <li>
   <div>
    Project Management
   </div></li>
 </ul>
 <div></div>
 <div>
  Our Benefits:
 </div>
 <ul>
  <li>
   <div>
    Flexible work schedules and work-from-home options
   </div></li>
  <li>
   <div>
    Development and career growth opportunities
   </div></li>
  <li>
   <div>
    Excellent pension scheme
   </div></li>
  <li>
   <div>
    Bonus scheme
   </div></li>
  <li>
   <div>
    Health Insurance
   </div></li>
  <li>
   <div>
    Income Protection &amp; Life Assurance
   </div></li>
  <li>
   <div>
    Family-friendly leave allowances, including paid maternity and paternity leave.
   </div></li>
 </ul>
 <div></div>
 <div>
  If a Genesys employee referred you, please use the link they sent you to apply.
 </div>
 <div></div>
 <div>
  About Genesys:
 </div>
 <div>
  Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit 
  <div>
   www.genesys.com
  </div>.
 </div>
 <div></div>
 <div>
  Reasonable Accommodations:
 </div>
 <div>
  If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 </div>
 <div></div>
 <div>
  <br> This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 </div>
 <div></div>
 <div>
  Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 </div>
 <div></div>
 <div>
  <i> Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i>
 </div>
</div>


 
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
 
 
 
  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 
 
 
  Telecom Operations Specialist for Genesys Cloud Voice
 
 
 
  Are you someone who likes to work with the latest in cloud technology to solve interesting and challenging problems? If so, Genesys might be the place for you!
 
 
 
  Why Genesys needs you
 
 
  Connections matter, at certain times with greater urgency. Whenever the moment, our technology facilitates those connections creating experience as a service. Our team members own their critical services and words like scalability, resiliency, and automation are at the heart of every line of code we write.
 
 
 
  What is Genesys Cloud Voice:
 
 
 
  Genesys Cloud Voice is an Internet-based telephony service entirely hosted on the Amazon Web Services platform. Genesys Cloud utilizes micro-services to build a powerful carrier voice platform. You will contribute to an architecture that delivers over 105 million calls and 230 million billed minutes every month – and growing every day. You will work in a fast-paced, startup culture, where our environment is one of continuous change, innovation and experimentation. If you are interested in learning more about Genesys Cloud Voice and its features then check out this link on our Resource Center 
  
   here
  .
 
 
 
  Successful Telecom Operations Specialist will...
 
 
  
   
    Be detail-oriented and collaborative with your team and teams throughout the company
   
  
   
    Thrive in a high performance, fast-paced environment
   
  
   
    Be an excellent multitasker
   
  
   
    Be a self-starter and someone that can manage their day to day tasks and goals independently
   
  
   
    Have a positive attitude and willingness to take on new tasks as they arise
   
  
   
    Be very customer focused and eager to engage when issues are encountered
   
  
   
    Have excellent communication skills (verbal & written)
   
  
   
    Be a solution-oriented problem solver
   
  
   
    Create and update processes and policies as needed to improve customer experience
   
  
   
    Follow set team procedures and instructions to complete daily tasks
   
 
 
 
  Major Responsibilities/Activities
 
 
  
   
    Work with customers and providers to facilitate customer number porting and purchasing
   
  
   
    Communicate with customers via email to provide status of their orders in real time
   
  
   
    Enter customer order information into a variety of carrier systems with a high level of accuracy and time sensitivity while adhering to company and industry standards
   
  
   
    Maintain high level of accuracy for all customer orders
   
  
   
    Manage, create, and coordinate requests through multiple databases
   
  
   
    Work with our telecom providers to diagnose and resolve issues
   
  
   
    Monitor existing telecom utilization and help in capacity planning
   
  
   
    Communicate regularly with colleagues and management
   
 
 
 
  Additional expectations in this role:
 
 
  
   
    Attend daily stand-ups with team members for communication, sharing of ideas and for supporting fellow team members in resolving any blocking issues.
   
  
   
    Provide assistance and support for our Customer Care organization in resolving cases
   
 
 
 
  What kind of team are we?
 
 
  We are an extremely knowledgeable and friendly team. We are always helping our fellow team members with challenges and providing assistance with solutions. We are very collaborative and support each other in many aspects throughout the development process.
 
 
 
  Minimum Requirements
 
 
  
   
    Bachelor's degree or equivalent experience
   
  
   
    Experience managing projects and driving successfully to completion
   
  
   
    Knowledge of Microsoft Office; Intermediate knowledge of Excel preferred
   
  
   
    Experience with carrier telecom operations, such as number purchasing, porting, and provisioning
   
  
   
    Excellent communication skills (verbal, non-verbal & written)
   
  
   
    Must be a solution-oriented problem solver
   
  
   
    Self-motivated and must work well independently
   
 
 
 
  Ideal candidates will also have experience with
 
 
  
   
    Telecom provisioning, carrier support and number porting.
   
  
   
    Telecom regulations
   
  
   
    Project Management
   
 
 
 
  Our Benefits:
 
 
  
   
    Flexible work schedules and work-from-home options
   
  
   
    Development and career growth opportunities
   
  
   
    Excellent pension scheme
   
  
   
    Bonus scheme
   
  
   
    Health Insurance
   
  
   
    Income Protection & Life Assurance
   
  
   
    Family-friendly leave allowances, including paid maternity and paternity leave.
   
 
 
 
  If a Genesys employee referred you, please use the link they sent you to apply.
 
 
 
  About Genesys:
 
 
  Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit 
  
   www.genesys.com
  .
 
 
 
  Reasonable Accommodations:
 
 
  If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 
 
 
   This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 
 
 
  Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 
 
 
   Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
 


Telecom Operations Specialist - Genesys

Telecom Operations Specialist

You should have 5+ years in product management, strong communication skills, experience with AI technologies, SaaS/cloud solutions, agile methodologies, and a relevant degree (MBA preferred).

You will define solutions, manage project timelines, deliver training and documentation, remove obstacles, align teams on strategy, and enhance customer experience to drive growth.

Data

Product

<div>
 <div>
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
 </div>
 <div></div>
 <div>
  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 </div>
 <div></div>
 <div>
  Genesys, Contact Center and Customer Experience leader trusted by thousands of customers for 20+ years, is investing in Artificial Intelligence technology. AI supports a variety of new and differentiating use cases in many domains of Customer Experience and is expected to disrupt the industry in depth. The Genesys Product Management organisation is hiring an experienced Product Management whose main responsibility will be for our Agent Assist Copilot product line.
 </div>
 <div></div>
 <div>
  AI is a catalyst for understanding customer interactions, improve business operations, predict actionable insights and enable the human workforce. In the AI Product Organisation, you will bring business acumen, and technical skills to the Genesys Cloud Digital and AI team. You will play a critical role in the definition, development, and delivery of strategic Genesys Cloud AI solutions, with a specific focus on our Agent Copilot product. In this role, you will own features through all phases of product development with primary responsibilities on feature requirements definition, project planning, managing schedules, facilitating conflict resolution, identifying and communicating risk, increasing and managing a product roadmap, and coordinating tasks involving dependencies within cross-functional teams. You will add value by ensuring that the features delivered meet quality standards, resolve stated business problems, and are completed in a timely manner.
 </div>
 <div></div>
 <div>
  Genesys is looking for a highly motivated and talented product manager with a strong combination of soft and technical skills. The ideal candidate will have a deep understanding of agent desktops either developing or from previous work experience, will have an understanding of artificial intelligence concepts such as LLM/NLU/NLP/NER/machine learning, and have a proven track record of successfully driving enterprise applications from concept to market leadership. The candidate will have demonstrated the ability to lead without authority, plan, and collaborating other PMs, and will have a passion for using business insights to help solve user problems.
 </div>
 <div></div>
 <div>
  What you will do:
 </div>
 <ul>
  <li>
   <div>
    Collaborate and define solutions, from a customer, functional and business perspective, working within Genesys Digital &amp; AI team.
   </div></li>
  <li>
   <div>
    Define and execute requirements with supporting organisations, including Product Management, Sales, Development, Support, IT Operations, Finance, Marketing and Legal.
   </div></li>
  <li>
   <div>
    Provide visibility to feature status and escalate issues to senior management
   </div></li>
  <li>
   <div>
    Plan and track release milestones for feature releases.
   </div></li>
  <li>
   <div>
    Work closely with Product, Development, and Quality Assurance management to ensure successful feature delivery.
   </div></li>
  <li>
   <div>
    Identify needs, create, and deliver sales enablement training material.
   </div></li>
  <li>
   <div>
    Create and deliver clear and concise customer-facing documentation outlining delivered solutions.
   </div></li>
  <li>
   <div>
    Remove obstacles blocking or slowing down the teams.
   </div></li>
  <li>
   <div>
    Manage multiple projects at one time.
   </div></li>
  <li>
   <div>
    Develop and improve processes, communicate plans and achievements, and facilitate project meetings.
   </div></li>
  <li>
   <div>
    Implement and maintain the product strategy, vision, and priorities for Agent Assist AI to ensure we lead the market for intelligent self-service.
   </div></li>
  <li>
   <div>
    Align internal and external teams on product vision and strategy.
   </div></li>
  <li>
   <div>
    Take the lead role as product expert with customers and customer-facing (pre and post) teams to evangelise, position, and communicate the benefits and functionality we deliver.
   </div></li>
  <li>
   <div>
    Establish priorities, drive and measure progress on activities.
   </div></li>
  <li>
   <div>
    Clearly translating product strategies into detailed requirements.
   </div></li>
  <li>
   <div>
    Collaborating with design, and engineering to prioritise and deliver products and features to market.
   </div></li>
  <li>
   <div>
    Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
   </div></li>
  <li>
   <div>
    Coordinate with marketing, sales, customer success, finance, and others to ensure our products are a coherent offer that is easy to sell, drive adopt and growth.
   </div></li>
 </ul>
 <div></div>
 <div>
  What you will bring to the role:
 </div>
 <ul>
  <li>
   <div>
    Demonstrated experience in product management, working closely with designers and engineers
   </div></li>
  <li>
   <div>
    Bachelor’s degree in Computer Science, Information Systems, Analytics, Statistics, Applied Math, or any other related field.relevant work experience.
   </div></li>
  <li>
   <div>
    5+ years of experience in delivering SaaS based / web-based products with 2+ years of Product Management experience
   </div></li>
  <li>
   <div>
    5 years+ of prior relevant experience.
   </div></li>
  <li>
   <div>
    Strong organizational skills. Experience managing a product team.
   </div></li>
  <li>
   <div>
    Strong written and verbal communications skills, and eager learner.
   </div></li>
  <li>
   <div>
    Proven ability to communicate to a technical and non-technical audience.
   </div></li>
  <li>
   <div>
    Experience with AI technologies
   </div></li>
 </ul>
 <div></div>
 <div>
  Desirable skills would include:
 </div>
 <ul>
  <li>
   <div>
    Experience with live agents
   </div></li>
  <li>
   <div>
    Experience with AI technologies such as LLM, Generative, NLU/NLP
   </div></li>
  <li>
   <div>
    MBA, or similar advanced business/technical degree
   </div></li>
  <li>
   <div>
    Experience with messaging/chat/social media engagement
   </div></li>
  <li>
   <div>
    Experience in collecting competitive intelligence, market requirements and developing strategies and business cases per market segments
   </div></li>
  <li>
   <div>
    Understanding of the Agile Development and Enterprise Processes
   </div></li>
  <li>
   <div>
    Experience with agile software development, such as Scrum and Kanban.
   </div></li>
  <li>
   <div>
    Experience in Cloud/SaaS solutions and operations
   </div></li>
 </ul>
 <div></div>
 <div>
  Our Benefits:
 </div>
 <ul>
  <li>
   <div>
    Flexible work schedules and work-from-home options
   </div></li>
  <li>
   <div>
    Development and career growth opportunities
   </div></li>
  <li>
   <div>
    Excellent pension scheme
   </div></li>
  <li>
   <div>
    Bonus scheme
   </div></li>
  <li>
   <div>
    Health Insurance
   </div></li>
  <li>
   <div>
    Income Protection &amp; Life Assurance
   </div></li>
 </ul>
 <div></div>
 <div>
  If a Genesys employee referred you, please use the link they sent you to apply.
 </div>
 <div></div>
 <div>
  About Genesys:
 </div>
 <div>
  Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit 
  <div>
   www.genesys.com
  </div>.
 </div>
 <div></div>
 <div>
  Reasonable Accommodations:
 </div>
 <div>
  If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 </div>
 <div></div>
 <div>
  <br> This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 </div>
 <div></div>
 <div>
  Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 </div>
 <div></div>
 <div>
  <i> Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i>
 </div>
</div>


 
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
 
 
 
  We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 
 
 
  Genesys, Contact Center and Customer Experience leader trusted by thousands of customers for 20+ years, is investing in Artificial Intelligence technology. AI supports a variety of new and differentiating use cases in many domains of Customer Experience and is expected to disrupt the industry in depth. The Genesys Product Management organisation is hiring an experienced Product Management whose main responsibility will be for our Agent Assist Copilot product line.
 
 
 
  AI is a catalyst for understanding customer interactions, improve business operations, predict actionable insights and enable the human workforce. In the AI Product Organisation, you will bring business acumen, and technical skills to the Genesys Cloud Digital and AI team. You will play a critical role in the definition, development, and delivery of strategic Genesys Cloud AI solutions, with a specific focus on our Agent Copilot product. In this role, you will own features through all phases of product development with primary responsibilities on feature requirements definition, project planning, managing schedules, facilitating conflict resolution, identifying and communicating risk, increasing and managing a product roadmap, and coordinating tasks involving dependencies within cross-functional teams. You will add value by ensuring that the features delivered meet quality standards, resolve stated business problems, and are completed in a timely manner.
 
 
 
  Genesys is looking for a highly motivated and talented product manager with a strong combination of soft and technical skills. The ideal candidate will have a deep understanding of agent desktops either developing or from previous work experience, will have an understanding of artificial intelligence concepts such as LLM/NLU/NLP/NER/machine learning, and have a proven track record of successfully driving enterprise applications from concept to market leadership. The candidate will have demonstrated the ability to lead without authority, plan, and collaborating other PMs, and will have a passion for using business insights to help solve user problems.
 
 
 
  What you will do:
 
 
  
   
    Collaborate and define solutions, from a customer, functional and business perspective, working within Genesys Digital & AI team.
   
  
   
    Define and execute requirements with supporting organisations, including Product Management, Sales, Development, Support, IT Operations, Finance, Marketing and Legal.
   
  
   
    Provide visibility to feature status and escalate issues to senior management
   
  
   
    Plan and track release milestones for feature releases.
   
  
   
    Work closely with Product, Development, and Quality Assurance management to ensure successful feature delivery.
   
  
   
    Identify needs, create, and deliver sales enablement training material.
   
  
   
    Create and deliver clear and concise customer-facing documentation outlining delivered solutions.
   
  
   
    Remove obstacles blocking or slowing down the teams.
   
  
   
    Manage multiple projects at one time.
   
  
   
    Develop and improve processes, communicate plans and achievements, and facilitate project meetings.
   
  
   
    Implement and maintain the product strategy, vision, and priorities for Agent Assist AI to ensure we lead the market for intelligent self-service.
   
  
   
    Align internal and external teams on product vision and strategy.
   
  
   
    Take the lead role as product expert with customers and customer-facing (pre and post) teams to evangelise, position, and communicate the benefits and functionality we deliver.
   
  
   
    Establish priorities, drive and measure progress on activities.
   
  
   
    Clearly translating product strategies into detailed requirements.
   
  
   
    Collaborating with design, and engineering to prioritise and deliver products and features to market.
   
  
   
    Gain a deep understanding of customer experience, identify and fill product gaps and generate new ideas that grow market share, improve customer experience and drive growth
   
  
   
    Coordinate with marketing, sales, customer success, finance, and others to ensure our products are a coherent offer that is easy to sell, drive adopt and growth.
   
 
 
 
  What you will bring to the role:
 
 
  
   
    Demonstrated experience in product management, working closely with designers and engineers
   
  
   
    Bachelor’s degree in Computer Science, Information Systems, Analytics, Statistics, Applied Math, or any other related field.relevant work experience.
   
  
   
    5+ years of experience in delivering SaaS based / web-based products with 2+ years of Product Management experience
   
  
   
    5 years+ of prior relevant experience.
   
  
   
    Strong organizational skills. Experience managing a product team.
   
  
   
    Strong written and verbal communications skills, and eager learner.
   
  
   
    Proven ability to communicate to a technical and non-technical audience.
   
  
   
    Experience with AI technologies
   
 
 
 
  Desirable skills would include:
 
 
  
   
    Experience with live agents
   
  
   
    Experience with AI technologies such as LLM, Generative, NLU/NLP
   
  
   
    MBA, or similar advanced business/technical degree
   
  
   
    Experience with messaging/chat/social media engagement
   
  
   
    Experience in collecting competitive intelligence, market requirements and developing strategies and business cases per market segments
   
  
   
    Understanding of the Agile Development and Enterprise Processes
   
  
   
    Experience with agile software development, such as Scrum and Kanban.
   
  
   
    Experience in Cloud/SaaS solutions and operations
   
 
 
 
  Our Benefits:
 
 
  
   
    Flexible work schedules and work-from-home options
   
  
   
    Development and career growth opportunities
   
  
   
    Excellent pension scheme
   
  
   
    Bonus scheme
   
  
   
    Health Insurance
   
  
   
    Income Protection & Life Assurance
   
 
 
 
  If a Genesys employee referred you, please use the link they sent you to apply.
 
 
 
  About Genesys:
 
 
  Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit 
  
   www.genesys.com
  .
 
 
 
  Reasonable Accommodations:
 
 
  If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 
 
 
   This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 
 
 
  Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 
 
 
   Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
 


Staff Product Manager - Agent Copilot - Genesys

Staff Product Manager - Agent Copilot

Germany

United Kingdom

United Arab Emirates

Canada

United States

Portugal

Netherlands

Ireland

Philippines

Italy

Spain

India

You should have 2+ years in software engineering, JavaScript, analytics tools, automation frameworks, version control, CI/CD tools, SOA, SDLC, OOP, AWS, agile testing, and app frameworks.

You will triage test failures, maintain automated test jobs, conduct exploratory testing, coordinate projects, contribute to frameworks, define acceptance criteria, and assist with customer issues.

Indianapolis

<div>
 <div>
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
 </div>
 <div></div>
 <div>
   We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 </div>
 <div></div>
 <div>
   Summary
 </div>
 <div>
   The Software Engineer, Test will help design and implement testing frameworks and tests for cloud-based web architecture as part of a development team. The Software Engineer Test is expected to be results/outcome-driven and self-motivated, and he or she should have experience with JavaScript and software engineering principles.
 </div>
 <div></div>
 <div>
   Successful Software Engineers at Genesys will
 </div>
 <ul>
  <li> Be a talent multiplier that gets the team around them to excel and perform well</li>
  <li> Be driven and accountable to get results</li>
  <li> Be proactive and anticipate/handle most issues</li>
  <li> Demonstrate a high level of curiosity and keep abreast of the latest technologies</li>
  <li> Show pride of ownership and strive for excellence in everything they do</li>
  <li> Be enthusiastic about solving complex technical problems.</li>
 </ul>
 <div></div>
 <div>
   Major Responsibilities/Activities
 </div>
 <ul>
  <li> Triage failed automated test executions and report defects when appropriate</li>
  <li> Maintain automated test jobs in an automated deployment pipeline</li>
  <li> Coordinate bug hunts to gather user feedback for new features</li>
  <li> Identify useful test cases that identify and isolate faults</li>
  <li> Build trust and maintain relationships with team members of product management and development</li>
  <li> Participate in design and code reviews</li>
  <li> Perform exploratory testing to identify high risk areas, refine requirements, and isolate bugs to increase testability of application</li>
  <li> Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage</li>
  <li> Contribute robust, well architected solutions to the shared test framework</li>
  <li> Expert in the architecture, design, and customer use cases for their team's services</li>
  <li> Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage</li>
  <li> Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests</li>
  <li> Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects</li>
 </ul>
 <div></div>
 <div>
   Minimum Requirements
 </div>
 <ul>
  <li> 2+ years of experience in software engineering and JavaScript</li>
 </ul>
 <ul>
  <li> Intermediate proficiency of the following
   <ul>
    <li> Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problems</li>
    <li> Ability to use automation and configuration management frameworks such Ansible or Puppet</li>
    <li> Ability to use version control systems such as GitHub or Bitbucket</li>
    <li> Ability to use delivery pipeline automation and configuration tools such as Jenkins</li>
    <li> Knowledge of service-oriented architecture (SOA)</li>
    <li> Knowledge of the Software Development Life Cycle (SDLC)</li>
    <li> Knowledge of object-oriented design patterns</li>
    <li> Knowledge of multi-tier web applications</li>
    <li> Knowledge of Amazon Web Services (AWS) such as EC2 and S3</li>
    <li> Knowledge of agile testing methodologies and best practices for continuous delivery (CD)</li>
    <li> Understand how to use application frameworks such as Spring and Express to develop applications</li>
   </ul></li>
  <li> Good verbal and written communication skills</li>
  <li> Bachelor’s degree (or equivalent) in Computer Science or related work experience</li>
 </ul>
 <div></div>
 <div>
   The ideal candidate would also have experience with:
 </div>
 <ul>
  <li> Typescript</li>
  <li> Playwright</li>
  <li> React/Redux</li>
 </ul>
 <div></div>
 <div>
  <br> About Us
 </div>
 <div>
   Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great 
  <div>
   customer engagement
  </div> drives great business outcomes. More than 10,000 companies in more than 100 countries trust the 
  <div>
   industry’s #1 customer experience platform
  </div> to orchestrate 
  <div>
   omnichannel customer journeys
  </div> that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via 
  <div>
   www.genesys.com
  </div>, 
  <div>
   Twitter
  </div>, 
  <div>
   Facebook
  </div>, 
  <div>
   YouTube
  </div>, 
  <div>
   LinkedIn
  </div>, and the 
  <div>
   Genesys blog
  </div>.
 </div>
 <div></div>
 <div>
   Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 </div>
 <div></div>
 <div>
   Compensation:
 </div>
 <div>
   This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
 </div>
 <div></div> $87,100.00 - $170,900.00
 <div></div>
 <div>
   Benefits:
 </div>
 <ul>
  <li>
   <div>
     Medical, Dental, and Vision Insurance.
   </div></li>
  <li>
   <div>
     Telehealth coverage
   </div></li>
  <li>
   <div>
     Flexible work schedules and work from home opportunities
   </div></li>
  <li>
   <div>
     Development and career growth opportunities
   </div></li>
  <li>
   <div>
     Open Time Off in addition to 10 paid holidays
   </div></li>
  <li>
   <div>
     401(k) matching program
   </div></li>
  <li>
   <div>
     Adoption Assistance
   </div></li>
  <li>
   <div>
     Fertility treatments
   </div></li>
 </ul>
 <div></div>
 <div>
   More details about our company benefits can be found at the following link: 
  <div>
   https://mygenesysbenefits.com
  </div>
 </div>
 <div></div>
 <div>
   If a Genesys employee referred you, please use the link they sent you to apply.
 </div>
 <div></div>
 <div>
   About Genesys:
 </div>
 <div>
   Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit 
  <div>
   www.genesys.com
  </div>.
 </div>
 <div></div>
 <div>
   Reasonable Accommodations:
 </div>
 <div>
   If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 </div>
 <div></div>
 <div>
  <br> This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 </div>
 <div></div>
 <div>
   Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 </div>
 <div></div>
 <div>
  <i> Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i>
 </div>
</div>


 
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
 
 
 
   We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 
 
 
   Summary
 
 
   The Software Engineer, Test will help design and implement testing frameworks and tests for cloud-based web architecture as part of a development team. The Software Engineer Test is expected to be results/outcome-driven and self-motivated, and he or she should have experience with JavaScript and software engineering principles.
 
 
 
   Successful Software Engineers at Genesys will
 
 
   Be a talent multiplier that gets the team around them to excel and perform well
   Be driven and accountable to get results
   Be proactive and anticipate/handle most issues
   Demonstrate a high level of curiosity and keep abreast of the latest technologies
   Show pride of ownership and strive for excellence in everything they do
   Be enthusiastic about solving complex technical problems.
 
 
 
   Major Responsibilities/Activities
 
 
   Triage failed automated test executions and report defects when appropriate
   Maintain automated test jobs in an automated deployment pipeline
   Coordinate bug hunts to gather user feedback for new features
   Identify useful test cases that identify and isolate faults
   Build trust and maintain relationships with team members of product management and development
   Participate in design and code reviews
   Perform exploratory testing to identify high risk areas, refine requirements, and isolate bugs to increase testability of application
   Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage
   Contribute robust, well architected solutions to the shared test framework
   Expert in the architecture, design, and customer use cases for their team's services
   Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage
   Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests
   Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects
 
 
 
   Minimum Requirements
 
 
   2+ years of experience in software engineering and JavaScript
 
 
   Intermediate proficiency of the following
   
     Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problems
     Ability to use automation and configuration management frameworks such Ansible or Puppet
     Ability to use version control systems such as GitHub or Bitbucket
     Ability to use delivery pipeline automation and configuration tools such as Jenkins
     Knowledge of service-oriented architecture (SOA)
     Knowledge of the Software Development Life Cycle (SDLC)
     Knowledge of object-oriented design patterns
     Knowledge of multi-tier web applications
     Knowledge of Amazon Web Services (AWS) such as EC2 and S3
     Knowledge of agile testing methodologies and best practices for continuous delivery (CD)
     Understand how to use application frameworks such as Spring and Express to develop applications
   
   Good verbal and written communication skills
   Bachelor’s degree (or equivalent) in Computer Science or related work experience
 
 
 
   The ideal candidate would also have experience with:
 
 
   Typescript
   Playwright
   React/Redux
 
 
 
   About Us
 
 
   Genesys® powers more than 25 billion of the world’s best customer experiences each year. We put the customer at the center of everything we do and passionately believe that great 
  
   customer engagement
   drives great business outcomes. More than 10,000 companies in more than 100 countries trust the 
  
   industry’s #1 customer experience platform
   to orchestrate 
  
   omnichannel customer journeys
   that eliminate silos and build lasting relationships. With a strong track record of innovation and a never-ending desire to be first, Genesys is the only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Connect with Genesys via 
  
   www.genesys.com
  , 
  
   Twitter
  , 
  
   Facebook
  , 
  
   YouTube
  , 
  
   LinkedIn
  , and the 
  
   Genesys blog
  .
 
 
 
   Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
 
 
 
   Compensation:
 
 
   This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.
 
  $87,100.00 - $170,900.00
 
 
   Benefits:
 
 
  
   
     Medical, Dental, and Vision Insurance.
   
  
   
     Telehealth coverage
   
  
   
     Flexible work schedules and work from home opportunities
   
  
   
     Development and career growth opportunities
   
  
   
     Open Time Off in addition to 10 paid holidays
   
  
   
     401(k) matching program
   
  
   
     Adoption Assistance
   
  
   
     Fertility treatments
   
 
 
 
   More details about our company benefits can be found at the following link: 
  
   https://mygenesysbenefits.com
  
 
 
 
   If a Genesys employee referred you, please use the link they sent you to apply.
 
 
 
   About Genesys:
 
 
   Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit 
  
   www.genesys.com
  .
 
 
 
   Reasonable Accommodations:
 
 
   If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 
 
 
   This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 
 
 
   Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 
 
 
   Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
 


Software Engineer, Test - Genesys

Software Engineer, Test

You need a degree in Sustainability/Procurement, 5+ years of experience, strong analytical and communication skills, project management capabilities, and hands-on experience with relevant systems.

You will manage supplier compliance, track metrics, coordinate corrective actions, analyze ESG data, support sustainability goals, and promote responsible procurement practices.

<div>
 <div>
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
 </div>
 <div></div>
 <div>
   We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 </div>
 <div></div>
 <div>
   Job Description
  <br> Job Title: Sustainable Procurement Specialist
  <br> Department &amp; Team: Global Procurement Operations
  <br> Reports to: Courtney Lathrop
  <br> Location: Flexible / Virtual
  <br> Summary:
 </div>
 <div>
   We are seeking a highly motivated and experienced individual to join our team with a strong focus on sustainability and achieving long-term net-zero targets with our global suppliers. This position will be responsible for managing Supplier/Vendor Accountability.
 </div>
 <div></div>
 <div>
   This would be detailed work that would help us increase transparency, while avoiding or mitigating risks. These are very important topics in global businesses, which will continue to be elevated in social governance.
 </div>
 <div></div>
 <div>
   Responsibilities may include:
 </div>
 <ul>
  <li> Coordinating or managing portal registration/ maintenance projects (and using it to perform the following activities)</li>
  <li> Reviewing supplier’s/ vendor’s adherence to requirements for conducting business with Genesys</li>
  <li> Coordinating or managing non-compliance
   <ul>
    <li> Reviewing data for non-compliance and contacting those suppliers/ vendors who haven’t responded or to acquire for missing information.</li>
    <li> Reporting suppliers/ vendors to the appropriate Genesys team/ member if requests are repeatedly ignored.</li>
   </ul></li>
  <li> Coordinating or managing corrective actions – Once established by the cross-functional internal team and communicated to suppliers/ vendors, the Genesys team member (in this new position) would ensure the corrective actions are communicated and tracked</li>
  <li> Reviewing resource requirements</li>
  <li> Tracking the following metrics:
   <ul>
    <li> Number and percent of suppliers/ vendors who have signed the Code of Conduct</li>
    <li> Number and percent of suppliers/ vendors for whom a third-party risk review has been conducted</li>
    <li> Number and percent of suppliers/ vendors who have had corrective actions (by type of action)
     <ul>
      <li> Number and percent of resolved corrective actions</li>
     </ul></li>
    <li> Number and percent of suppliers/ vendors who have had an on-site audit by:
     <ul>
      <li> Spend coverage</li>
      <li> Industry</li>
      <li> Geographic location</li>
      <li> Risk category</li>
      <li> Product/ service</li>
      <li> Other</li>
     </ul></li>
   </ul></li>
  <li> Analyzing ESG Supplier Survey responses</li>
  <li> Coordinating or managing Supplier Diversity updates and certification expiry date process (I didn’t include the D&amp;B based reporting here. We can add it if you’d prefer.)</li>
  <li> You will generate transparency through the preparation and consolidation of the relevant data. Based on this, you work with the various entities in the group to derive measures to reduce the emissions</li>
  <li> You will develop and operate group-wide networks in close coordination with other processes in the context of sustainability</li>
  <li> You will run projects for data consolidation and emission reduction in procurement within the group and in collaboration with external partners</li>
  <li> You will introduce the framework for the achievements of sustainability goals</li>
  <li> You will support the local entities in achieving the sustainability goals</li>
  <li> You will make the CO2 Footprint within the Supply Chain and the comprehensive contribution towards Group sustainability targets visible</li>
  <li> Playing a consultative role in responsible and sustainable procurement: carrying out competitive, environmental, regulatory and normative monitoring (ISO 26000, ISO 24000...); conducting supplier surveys to develop the company's sourcing, quality and traceability approaches; supporting the operational divisions in decision-making, in accordance with pre-determined CSR commitments</li>
  <li> Acting as an internal ambassador: raising the teams' awareness of the importance of the company's CSR policies and its challenges, encouraging positive steps in-house and with suppliers, promoting socially and ecologically responsible public procurement (e.g. the SPASER strategy)</li>
  <li> Other responsibilities as assigned</li>
 </ul>
 <div></div>
 <div>
   Minimum Qualifications
 </div>
 <ul>
  <li> Degree in Sustainability/Procurement</li>
  <li> At least 5 years of related experience</li>
  <li> Committed to driving sustainability in the supply chain and procurement</li>
  <li> Creativity, analytical thinking, communication skills and intercultural competence</li>
  <li> Strong project and process management capabilities</li>
  <li> Strong analytical skills and the ability to work with large and complex data sets</li>
  <li> Knowledge of handling compliance and sustainability, consequences, impacts and considering them in the procurement process</li>
  <li> Hands on experience using systems such as Workday, EcoVadis, Cvent, Concur, etc.</li>
  <li> Excellent PC skills (Microsoft Office) including ability to enhance existing processes to assist in reporting / data analysis and presentation</li>
  <li> Strong people skills to support remote users effectively</li>
  <li> Strong analytical skills geared towards troubleshooting, with the ability to solve complex problems using simple solutions</li>
  <li> Communication skills; ability to communicate effectively both verbally and with written communications</li>
  <li> Capable of managing multiple projects and competing requirements with good time management skills</li>
  <li> Good understanding of business processes in the Technology domain</li>
 </ul>
 <div></div>
 <div>
   If a Genesys employee referred you, please use the link they sent you to apply.
 </div>
 <div></div>
 <div>
   About Genesys:
 </div>
 <div>
   Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit 
  <div>
   www.genesys.com
  </div>.
 </div>
 <div></div>
 <div>
   Reasonable Accommodations:
 </div>
 <div>
   If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 </div>
 <div></div>
 <div>
  <br> This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 </div>
 <div></div>
 <div>
   Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 </div>
 <div></div>
 <div>
  <i> Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i>
 </div>
</div>


 
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
 
 
 
   We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 
 
 
   Job Description
   Job Title: Sustainable Procurement Specialist
   Department & Team: Global Procurement Operations
   Reports to: Courtney Lathrop
   Location: Flexible / Virtual
   Summary:
 
 
   We are seeking a highly motivated and experienced individual to join our team with a strong focus on sustainability and achieving long-term net-zero targets with our global suppliers. This position will be responsible for managing Supplier/Vendor Accountability.
 
 
 
   This would be detailed work that would help us increase transparency, while avoiding or mitigating risks. These are very important topics in global businesses, which will continue to be elevated in social governance.
 
 
 
   Responsibilities may include:
 
 
   Coordinating or managing portal registration/ maintenance projects (and using it to perform the following activities)
   Reviewing supplier’s/ vendor’s adherence to requirements for conducting business with Genesys
   Coordinating or managing non-compliance
   
     Reviewing data for non-compliance and contacting those suppliers/ vendors who haven’t responded or to acquire for missing information.
     Reporting suppliers/ vendors to the appropriate Genesys team/ member if requests are repeatedly ignored.
   
   Coordinating or managing corrective actions – Once established by the cross-functional internal team and communicated to suppliers/ vendors, the Genesys team member (in this new position) would ensure the corrective actions are communicated and tracked
   Reviewing resource requirements
   Tracking the following metrics:
   
     Number and percent of suppliers/ vendors who have signed the Code of Conduct
     Number and percent of suppliers/ vendors for whom a third-party risk review has been conducted
     Number and percent of suppliers/ vendors who have had corrective actions (by type of action)
     
       Number and percent of resolved corrective actions
     
     Number and percent of suppliers/ vendors who have had an on-site audit by:
     
       Spend coverage
       Industry
       Geographic location
       Risk category
       Product/ service
       Other
     
   
   Analyzing ESG Supplier Survey responses
   Coordinating or managing Supplier Diversity updates and certification expiry date process (I didn’t include the D&B based reporting here. We can add it if you’d prefer.)
   You will generate transparency through the preparation and consolidation of the relevant data. Based on this, you work with the various entities in the group to derive measures to reduce the emissions
   You will develop and operate group-wide networks in close coordination with other processes in the context of sustainability
   You will run projects for data consolidation and emission reduction in procurement within the group and in collaboration with external partners
   You will introduce the framework for the achievements of sustainability goals
   You will support the local entities in achieving the sustainability goals
   You will make the CO2 Footprint within the Supply Chain and the comprehensive contribution towards Group sustainability targets visible
   Playing a consultative role in responsible and sustainable procurement: carrying out competitive, environmental, regulatory and normative monitoring (ISO 26000, ISO 24000...); conducting supplier surveys to develop the company's sourcing, quality and traceability approaches; supporting the operational divisions in decision-making, in accordance with pre-determined CSR commitments
   Acting as an internal ambassador: raising the teams' awareness of the importance of the company's CSR policies and its challenges, encouraging positive steps in-house and with suppliers, promoting socially and ecologically responsible public procurement (e.g. the SPASER strategy)
   Other responsibilities as assigned
 
 
 
   Minimum Qualifications
 
 
   Degree in Sustainability/Procurement
   At least 5 years of related experience
   Committed to driving sustainability in the supply chain and procurement
   Creativity, analytical thinking, communication skills and intercultural competence
   Strong project and process management capabilities
   Strong analytical skills and the ability to work with large and complex data sets
   Knowledge of handling compliance and sustainability, consequences, impacts and considering them in the procurement process
   Hands on experience using systems such as Workday, EcoVadis, Cvent, Concur, etc.
   Excellent PC skills (Microsoft Office) including ability to enhance existing processes to assist in reporting / data analysis and presentation
   Strong people skills to support remote users effectively
   Strong analytical skills geared towards troubleshooting, with the ability to solve complex problems using simple solutions
   Communication skills; ability to communicate effectively both verbally and with written communications
   Capable of managing multiple projects and competing requirements with good time management skills
   Good understanding of business processes in the Technology domain
 
 
 
   If a Genesys employee referred you, please use the link they sent you to apply.
 
 
 
   About Genesys:
 
 
   Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit 
  
   www.genesys.com
  .
 
 
 
   Reasonable Accommodations:
 
 
   If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 
 
 
   This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 
 
 
   Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 
 
 
   Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
 


Sustainable Procurement Specialist - Genesys

Sustainable Procurement Specialist

You need leadership experience in software development, Java expertise, Cloud Native & AWS skills, Scrum & CI/CD knowledge, and a background in Chat Bots, Contact Centres, and Generative AI.

You will manage a software engineering team, set goals, provide mentoring and feedback, ensure product delivery, oversee quality standards, and contribute to code while aligning with product priorities.

<div>
 <div>
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
 </div>
 <div></div>
 <div>
   We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 </div>
 <div></div>
 <div>
   For this role we are looking for the successful candidate to be hybrid from our Galway City office (2-3 days per week).
 </div>
 <div></div>
 <div>
   Summary:
 </div>
 <div>
   The Conversational AI team are helping drive major changes in Self and Assisted Services to deliver better outcomes, better experiences and lower costs. We are looking for a talented Development Manager to join the Conversational AI team, managing a high performing back-end team, to build products and services that bring the benefits of Generative AI to Genesys customers.
 </div>
 <div></div>
 <div>
  <br> As a senior member of the Conversational AI team, you will be leading a team of Developers building AI powered conversational solutions. You will be contributing to the overall architecture and code base of the AI Platform. You will be working on tools and infrastructure challenges, involving machine learning and software engineering.
 </div>
 <div></div>
 <div>
  <br> You will be joining a collaborative team of like-minded people, who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Java , Python, JavaScript and, and work with many technologies, including DynamoDB, SQS, Kafka, Jenkins, GIT etc, all on AWS.
 </div>
 <div></div>
 <div>
   You are a hands-on development manager, who spends approx. 25%-50% of your time developing code, or a senior technical leader who wishes to move into Engineering Management.
 </div>
 <div>
  <br> What you will do:
 </div>
 <div></div>
 <div>
  <i> Carry out line management of a high performing software engineering team</i>
 </div>
 <ul>
  <li>
   <div>
     Schedule regular 1-1's with each team member
   </div></li>
  <li>
   <div>
     Work with each individual to create and develop goals
   </div></li>
  <li>
   <div>
     Provide mentoring to address gaps in skills and behaviours
   </div></li>
  <li>
   <div>
     Provide timely feedback to individuals when the opportunity arises
   </div></li>
  <li>
   <div>
     Carry out performance reviews and career planning
   </div></li>
  <li>
   <div>
     Staff the team to deliver the product roadmap
   </div></li>
 </ul>
 <div></div>
 <div>
  <i> Lead the team to deliver product features</i>
 </div>
 <ul>
  <li>
   <div>
     Ensure adherence to the SDLC process
   </div></li>
  <li>
   <div>
     Assign Feature Leads and ensure they are carrying out all Feature Lead responsibilities
   </div></li>
  <li>
   <div>
     Ensure the team align with priorities defined by Product Management and Engineering Leadership
   </div></li>
  <li>
   <div>
     Ensure the team maintain required quality standards in the code base
   </div></li>
 </ul>
 <div></div>
 <div>
  <i> Product</i>
 </div>
 <ul>
  <li>
   <div>
     Have a thorough understanding of Conversational AI features and Use Cases
   </div></li>
  <li>
   <div>
     Have a good understanding of all relevant services in the Conversational AI domain
   </div></li>
  <li>
   <div>
     Participate actively in Chartering, Storyboarding and feature check-ins
   </div></li>
  <li>
   <div>
     Represent Engineering in the 3-in-a-box process
   </div></li>
 </ul>
 <div></div>
 <div>
  <i> Service</i>
 </div>
 <ul>
  <li>
   <div>
     Have a deep understanding of the service architecture
   </div></li>
  <li>
   <div>
     Contribute to the service code base
   </div></li>
  <li>
   <div>
     Be an active PR reviewer
   </div></li>
  <li>
   <div>
     Ensure focus on the resiliency, availability and performance of the service
   </div></li>
 </ul>
 <div>
  <br> 
  <br> What you will bring to the role:
 </div>
 <ul>
  <li>
   <div>
     Experience in a software engineering team lead or development manager role
   </div></li>
  <li>
   <div>
     Hands-on experience as a developer, preferably working with Java
   </div></li>
  <li>
   <div>
     Experience of Cloud Native technologies, preferably AWS
   </div></li>
  <li>
   <div>
     Previous experience of Scrum, CI/CD
   </div></li>
 </ul>
 <div>
  <br> 
  <br> Desirable Skills:
 </div>
 <ul>
  <li>
   <div>
     Experience of Chat Bots or other Conversation AI tools
   </div></li>
  <li>
   <div>
     Contact Centre domain experience
   </div></li>
  <li>
   <div>
     Practical knowledge and understanding of Generative AI
   </div></li>
  <li>
   <div>
     Track record of developing &amp; growing teams
   </div></li>
 </ul>
 <div></div>
 <div>
   Our Benefits:
 </div>
 <ul>
  <li>
   <div>
     Flexible work schedules and work-from-home options
   </div></li>
  <li>
   <div>
     Development and career growth opportunities
   </div></li>
  <li>
   <div>
     Excellent pension scheme
   </div></li>
  <li>
   <div>
     Bonus scheme
   </div></li>
  <li>
   <div>
     Health Insurance
   </div></li>
  <li>
   <div>
     Income Protection &amp; Life Assurance
   </div></li>
 </ul>
 <div></div>
 <div>
   If a Genesys employee referred you, please use the link they sent you to apply.
 </div>
 <div></div>
 <div>
   About Genesys:
 </div>
 <div>
   Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit 
  <div>
   www.genesys.com
  </div>.
 </div>
 <div></div>
 <div>
   Reasonable Accommodations:
 </div>
 <div>
   If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 </div>
 <div></div>
 <div>
  <br> This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 </div>
 <div></div>
 <div>
   Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 </div>
 <div></div>
 <div>
  <i> Please note that recruiters will never ask for sensitive personal or financial information during the application phase.</i>
 </div>
</div>


 
  Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
 
 
 
   We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
 
 
 
   For this role we are looking for the successful candidate to be hybrid from our Galway City office (2-3 days per week).
 
 
 
   Summary:
 
 
   The Conversational AI team are helping drive major changes in Self and Assisted Services to deliver better outcomes, better experiences and lower costs. We are looking for a talented Development Manager to join the Conversational AI team, managing a high performing back-end team, to build products and services that bring the benefits of Generative AI to Genesys customers.
 
 
 
   As a senior member of the Conversational AI team, you will be leading a team of Developers building AI powered conversational solutions. You will be contributing to the overall architecture and code base of the AI Platform. You will be working on tools and infrastructure challenges, involving machine learning and software engineering.
 
 
 
   You will be joining a collaborative team of like-minded people, who thrive on technical problem solving and relish design challenges. Working in an Agile team environment, our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. Genesys Software Engineers think through implementation details of scale, security and usability. We write code in Java , Python, JavaScript and, and work with many technologies, including DynamoDB, SQS, Kafka, Jenkins, GIT etc, all on AWS.
 
 
 
   You are a hands-on development manager, who spends approx. 25%-50% of your time developing code, or a senior technical leader who wishes to move into Engineering Management.
 
 
   What you will do:
 
 
 
   Carry out line management of a high performing software engineering team
 
 
  
   
     Schedule regular 1-1's with each team member
   
  
   
     Work with each individual to create and develop goals
   
  
   
     Provide mentoring to address gaps in skills and behaviours
   
  
   
     Provide timely feedback to individuals when the opportunity arises
   
  
   
     Carry out performance reviews and career planning
   
  
   
     Staff the team to deliver the product roadmap
   
 
 
 
   Lead the team to deliver product features
 
 
  
   
     Ensure adherence to the SDLC process
   
  
   
     Assign Feature Leads and ensure they are carrying out all Feature Lead responsibilities
   
  
   
     Ensure the team align with priorities defined by Product Management and Engineering Leadership
   
  
   
     Ensure the team maintain required quality standards in the code base
   
 
 
 
   Product
 
 
  
   
     Have a thorough understanding of Conversational AI features and Use Cases
   
  
   
     Have a good understanding of all relevant services in the Conversational AI domain
   
  
   
     Participate actively in Chartering, Storyboarding and feature check-ins
   
  
   
     Represent Engineering in the 3-in-a-box process
   
 
 
 
   Service
 
 
  
   
     Have a deep understanding of the service architecture
   
  
   
     Contribute to the service code base
   
  
   
     Be an active PR reviewer
   
  
   
     Ensure focus on the resiliency, availability and performance of the service
   
 
 
   
   What you will bring to the role:
 
 
  
   
     Experience in a software engineering team lead or development manager role
   
  
   
     Hands-on experience as a developer, preferably working with Java
   
  
   
     Experience of Cloud Native technologies, preferably AWS
   
  
   
     Previous experience of Scrum, CI/CD
   
 
 
   
   Desirable Skills:
 
 
  
   
     Experience of Chat Bots or other Conversation AI tools
   
  
   
     Contact Centre domain experience
   
  
   
     Practical knowledge and understanding of Generative AI
   
  
   
     Track record of developing & growing teams
   
 
 
 
   Our Benefits:
 
 
  
   
     Flexible work schedules and work-from-home options
   
  
   
     Development and career growth opportunities
   
  
   
     Excellent pension scheme
   
  
   
     Bonus scheme
   
  
   
     Health Insurance
   
  
   
     Income Protection & Life Assurance
   
 
 
 
   If a Genesys employee referred you, please use the link they sent you to apply.
 
 
 
   About Genesys:
 
 
   Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit 
  
   www.genesys.com
  .
 
 
 
   Reasonable Accommodations:
 
 
   If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
 
 
 
   This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
 
 
 
   Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
 
 
 
   Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
 


Genesys

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