George Eliot Hospital NHS Trust offers a range of healthcare services, including emergency care, surgery, and outpatient services, primarily serving the Nuneaton area. Their mission is to deliver safe, high-quality, and patient-centered care to improve the health and wellbeing of their local community. They aim to provide excellent medical care while ensuring a compassionate and supportive environment for patients and their families.

Science & Healthcare

George Eliot Hospital NHS Trust

You must manage a varied workload, handle calls and correspondence, create documents, support data collection, maintain filing systems, and ensure confidentiality while promoting Trust values.

You will manage calls and queries, create documents, maintain filing systems, support data collection, coordinate events, ensure confidentiality, and promote service improvement.

Leicester

To manage and prioritise workload effectively and be able to work unsupervised using own initiative. To receive incoming telephone calls and correspondence, and deal with queries at source as applicable. To take accurate messages and direct to the appropriate recipient in a timely manner. Manage complex and sensitive enquiries, including complaints, with tact, sensitivity and empathy, taking appropriate action. 
 
 To generate a range of documentation including newsletter, emails, letters and reports to a professional standard. Day to day office management such as welcoming patients, visitors, booking patient appointments, supporting staff queries, administrative duties to include typing, photocopying, scanning, office health and safety and organisation. To actively deal with queries, which may include gaining responses from others/requests for information. To support service data collection by developing spreadsheets and databases to collect, collate and present information in appropriate formats as required. 
 
 To assist in the maintenance of office filing systems ensuring all documents are accurately and appropriately archived. To be proficient and experienced with various IT systems, including Internet, Microsoft Programmes to include excel and with the skills and willingness to train on other IT programmes including Electronic Patient Record systems. To participate in the introduction of new procedures, policies or technology. Responsible for ordering and maintaining stock control of equipment and stationery and using electronic ordering systems. 
 
 To coordinate arrangements and preparation for events, meetings, training and the calibration of clinical equipment on behalf of the service. To be aware of, and adhere to local, Trust and National guidelines and policies and comply with all training as required. The post-holder will participate in and service improvement at a department or service wide level. Participate in coordinating audits and risk assessments and supporting with actioning outcomes as required. 
 
 To ensure that confidentiality is adhered to across all aspects of the role to include patient and staff records access and information shared within office setting and at meetings. To maintain sensitivity at all times when dealing with private and personal situations/information relating to both staff and patients. To ensure that all matters of importance are brought to the immediate attention of relevant team member available, service lead and senior team. To demonstrate continuous development of own knowledge and competence. 
 
 To always act to promote the professional image of the Trust and to demonstrate Trust Values.

To manage and prioritise workload effectively and be able to work unsupervised using own initiative. To receive incoming telephone calls and correspondence, and deal with queries at source as applicable. To take accurate messages and direct to the appropriate recipient in a timely manner. Manage complex and sensitive enquiries, including complaints, with tact, sensitivity and empathy, taking appropriate action. 

 To generate a range of documentation including newsletter, emails, letters and reports to a professional standard. Day to day office management such as welcoming patients, visitors, booking patient appointments, supporting staff queries, administrative duties to include typing, photocopying, scanning, office health and safety and organisation. To actively deal with queries, which may include gaining responses from others/requests for information. To support service data collection by developing spreadsheets and databases to collect, collate and present information in appropriate formats as required. 

 To assist in the maintenance of office filing systems ensuring all documents are accurately and appropriately archived. To be proficient and experienced with various IT systems, including Internet, Microsoft Programmes to include excel and with the skills and willingness to train on other IT programmes including Electronic Patient Record systems. To participate in the introduction of new procedures, policies or technology. Responsible for ordering and maintaining stock control of equipment and stationery and using electronic ordering systems. 

 To coordinate arrangements and preparation for events, meetings, training and the calibration of clinical equipment on behalf of the service. To be aware of, and adhere to local, Trust and National guidelines and policies and comply with all training as required. The post-holder will participate in and service improvement at a department or service wide level. Participate in coordinating audits and risk assessments and supporting with actioning outcomes as required. 

 To ensure that confidentiality is adhered to across all aspects of the role to include patient and staff records access and information shared within office setting and at meetings. To maintain sensitivity at all times when dealing with private and personal situations/information relating to both staff and patients. To ensure that all matters of importance are brought to the immediate attention of relevant team member available, service lead and senior team. To demonstrate continuous development of own knowledge and competence. 

 To always act to promote the professional image of the Trust and to demonstrate Trust Values.

Administration Clerk - Audiology - George Eliot Hospital NHS Trust

Administration Clerk - Audiology

You need a good education, keyboard skills, knowledge of patient systems, strong communication, time management, and the ability to handle public interactions confidently. Flexibility for a 6-day service is essential.

You will manage patient bookings, negotiate dates, maintain waiting lists, assist with operations, provide information, update records, support colleagues, and handle patient inquiries and transport issues.

Main duties and Responsibilities To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols. To draw up lists for operation sessions, in accordance with agreed protocols. To reschedule appointments and lists as necessary, according to agreed protocols. To provide information to patients about booking procedures and provide relevant leaflets and information packs. 
 
 To assist with the maintenance and validation of waiting list information. Liaise with Consultant/Surgeons when compiling operation lists. Book patients for operations from peripheral clinics held at other hospitals. Provide provisional operation lists to surgeons for them to agree/alter as necessary. 
 
 Book patients onto other hospital operation lists for day surgery. Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines. To be flexible and be willing to assist and cover other colleagues within the Unit. Welcome patients and members of the public entering the department. 
 
 Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department. Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner. Complete the transfer of patients on Lorenzo system, in a timely manner. Make follow up outpatient appointments as required. 
 
 Assist patients with any transport difficulties. Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge. Answer the telephone and take necessary action. Download information from Unisoft for endoscopy staff to submit reports to GPs. 
 
 Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas. Telephone patients to remind patients of their procedure date and gain confirmation of their attendance. Follow the required procedure for all patients who do not attend on the day to ensure; Patient is removed from waiting list or receives another appointment Lorenzo is updated Details are given to the Ward Manager If clinics are not open to allow the booking of outpatient appointments inform relevant parties. 
 
 Relationships Internal: Medical Staff Nursing Staff Operational Managers Clerical Staff External: Outside agencies as required Special Requirements Possess a good standard of education along with good keyboard skills RSA 11 or equivalent. A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role. Must be able to communicate in a professional manner with the public, internal and external professional bodies. The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions. 
 
 To sit for long periods of time inputting data onto computer programme. To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone. To be able to communicate with all disciplines of staff and internal and external professional bodies. 6 day working service.

Main duties and Responsibilities To negotiate dates for procedures with patients, both in person and by telephone in accordance with agreed protocols. To draw up lists for operation sessions, in accordance with agreed protocols. To reschedule appointments and lists as necessary, according to agreed protocols. To provide information to patients about booking procedures and provide relevant leaflets and information packs. 

 To assist with the maintenance and validation of waiting list information. Liaise with Consultant/Surgeons when compiling operation lists. Book patients for operations from peripheral clinics held at other hospitals. Provide provisional operation lists to surgeons for them to agree/alter as necessary. 

 Book patients onto other hospital operation lists for day surgery. Assist and provide support to the Team Leader in the day-to-day management of the booking office, in order to meet objectives and deadlines. To be flexible and be willing to assist and cover other colleagues within the Unit. Welcome patients and members of the public entering the department. 

 Check and update patients personal details as required on Lorenzo and ensure all case notes are tracked to the department. Admit, discharge and complete outcome of patients on Lorenzo, in a timely manner. Complete the transfer of patients on Lorenzo system, in a timely manner. Make follow up outpatient appointments as required. 

 Assist patients with any transport difficulties. Refer all enquiries regarding patient updates, clinical condition or admission times to the nurse in charge. Answer the telephone and take necessary action. Download information from Unisoft for endoscopy staff to submit reports to GPs. 

 Print theatre lists for the following day and check the order is correct. Check correct anaesthetist is on list and distribute to relevant areas. Telephone patients to remind patients of their procedure date and gain confirmation of their attendance. Follow the required procedure for all patients who do not attend on the day to ensure; Patient is removed from waiting list or receives another appointment Lorenzo is updated Details are given to the Ward Manager If clinics are not open to allow the booking of outpatient appointments inform relevant parties. 

 Relationships Internal: Medical Staff Nursing Staff Operational Managers Clerical Staff External: Outside agencies as required Special Requirements Possess a good standard of education along with good keyboard skills RSA 11 or equivalent. A good working knowledge of the hospital Patient Administration System or similar computer software is desirable for this role. Must be able to communicate in a professional manner with the public, internal and external professional bodies. The ability to time manage the working day is essential in what is a very busy working area with frequent interruptions. 

 To sit for long periods of time inputting data onto computer programme. To be able to deal with members of the public with confidence and understanding face-to-face and over the telephone. To be able to communicate with all disciplines of staff and internal and external professional bodies. 6 day working service.

George Eliot Hospital NHS Trust

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