Getting away as a tourist is great. Getting away as a Globetrotter is life-changing!

Since 1970, Goway Travel has been inspiring travellers to look beyond the tourist path, helping them discover exciting destinations and become Globetrotters. From an Australian outback adventure to a safari in the shadow of Kilimanjaro to hiking the Inca Trail, Goway remains committed to creating enriching travel experiences.

From its origins promoting European Camping Tours from a small apartment, Goway has grown to become a leader in travel experiences covering Australia, New Zealand, Asia, Africa, the Middle East and Latin America, along with idyllic islands around the world. That global reach has turned into a global presence, with offices in Toronto, Vancouver, Los Angeles and Sydney, employing over 250 travel experts.

Goway offers a broad range of travel experiences from fully escorted trips to independent journeys, to active, small-group adventures that hark back to the company’s roots. Goway complements its travel arrangements with the best flight deals and travel insurance, to keep the journey safe, affordable and hassle free.

Constantly evolving to keep ahead in one of the world’s most dynamic industries, Goway remains privately owned, offering the utmost professionalism, with a personal touch that keeps Globetrotters returning again and again, ready for their next adventure!

Travel & Leisure

Goway Manila

You need 1 year in customer service, travel industry knowledge, strong organizational and communication skills, plus good administrative and analytical abilities, working independently under guidelines.

You will confirm services, input bookings, manage data, handle admin tasks, provide customer support, and collaborate with the team to enhance sales support processes.

Customer Relations

Sales & Business Development

Manila

<div>
 Sales Support Coordinator
 Job Type: Full Time Location: Manila Remote/Hybrid Reporting to: Sales Support Team Lead
 Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
 From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
 Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
 At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
 If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!
 The Role:
 The Sales Support Coordinator is a vital member of the Goway Travel team, responsible for providing essential administrative and operational support to our destination specialists. This role requires a combination of strong organizational skills, attention to detail, and a commitment to delivering exceptional customer service. By efficiently managing bookings, ensuring data accuracy, and contributing to process improvements, the Sales Support Coordinator plays a crucial role in driving the success of our sales operations.
 Key Responsibilities:
 <div>
 <ul>
 <li>Ensure all services are properly confirmed based on the requests of destination specialists, verifying details such as flight itineraries, accommodations, and activities.</li>
 </ul>
 <ul>
 <li>Input booking details into the company’s booking system, maintaining data integrity and consistency.</li>
 </ul>
 <ul>
 <li>Accurately process and manage bookings, ensuring all necessary information is captured and organized.</li>
 </ul>
 <ul>
 <li>Handle various administrative tasks, such as filing, document management, and report generation.</li>
 </ul>
 <ul>
 <li>Provide excellent customer service to both internal and external clients, addressing inquiries and resolving issues promptly.</li>
 </ul>
 <ul>
 <li>Contribute to the ongoing development and improvement of the sales support processes.</li>
 </ul>
 <ul>
 <li>Works cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives.</li>
 </ul>
 </div> 
 Required Skills and Qualifications:
 <ul>
 <li>Candidates must have 1 year of experience in customer service or a similar function</li>
 <li>Candidates must have an In-depth knowledge of the travel industry.</li>
 <li>Candidates must have strong organizational skills and attention to detail.</li>
 <li>Candidates must have exceptional verbal and written communication skills.</li>
 <li>Candidates must have good administrative and analytical skills.</li>
 <li>Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.</li>
 </ul> 
 The Goway Advantage:
 At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, you won’t just be working with ordinary travel packages. Instead, you’ll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world.
 We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in the industry. Our comprehensive health benefits package ensures you’re well-supported, and we offer opportunities for discounted worldwide travel.
 You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.
 How to Apply:
 If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Apply Now today!
 <ul>
 <li>All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.</li>
 </ul>
 Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.
</div>



 Sales Support Coordinator
  Job Type: Full Time Location: Manila Remote/Hybrid Reporting to: Sales Support Team Lead
  Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
 From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
 Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
 At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
  If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!
   The Role:
 The Sales Support Coordinator is a vital member of the Goway Travel team, responsible for providing essential administrative and operational support to our destination specialists. This role requires a combination of strong organizational skills, attention to detail, and a commitment to delivering exceptional customer service. By efficiently managing bookings, ensuring data accuracy, and contributing to process improvements, the Sales Support Coordinator plays a crucial role in driving the success of our sales operations.
   Key Responsibilities:
 
  
   Ensure all services are properly confirmed based on the requests of destination specialists, verifying details such as flight itineraries, accommodations, and activities.
  
  
   Input booking details into the company’s booking system, maintaining data integrity and consistency.
  
  
   Accurately process and manage bookings, ensuring all necessary information is captured and organized.
  
  
   Handle various administrative tasks, such as filing, document management, and report generation.
  
  
   Provide excellent customer service to both internal and external clients, addressing inquiries and resolving issues promptly.
  
  
   Contribute to the ongoing development and improvement of the sales support processes.
  
  
   Works cooperatively with all team members to support the achievement of work plan activities designed to achieve identified goals and objectives.
  
 
  Required Skills and Qualifications:
 
  Candidates must have 1 year of experience in customer service or a similar function
  Candidates must have an In-depth knowledge of the travel industry.
  Candidates must have strong organizational skills and attention to detail.
  Candidates must have exceptional verbal and written communication skills.
  Candidates must have good administrative and analytical skills.
  Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
 
  The Goway Advantage:
 At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, you won’t just be working with ordinary travel packages. Instead, you’ll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world.
 We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in the industry. Our comprehensive health benefits package ensures you’re well-supported, and we offer opportunities for discounted worldwide travel.
 You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.
   How to Apply:
 If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Apply Now today!
 
  All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.
 
  Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.



Sales Support Coordinator - Goway Manila

Philippines

Sales Support Coordinator

You need 1 year in travel, 3 years in customer service, strong English skills, MS Windows proficiency, conflict resolution skills, and the ability to manage multiple priorities effectively.

You will communicate with clients via email, phone, and chat, assist with travel reservations, resolve inquiries, manage customer accounts, and support upgrades while participating in team activities.

<div>
 Travel Customer Success Specialist
 Job Type: Full Time Location: Manila Remote/Hybrid Reporting to: Operations Manager 
 
 Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
 From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
 Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
 At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
 If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey! 
 
 Key Responsibilities:
 <div>
 <ul>
 <li>Communicate over various channels open to our clients, as in email, phone and chat.</li>
 </ul>
 <ul>
 <li>Providing solutions, situation based, that align with our customer service manual.</li>
 </ul>
 <ul>
 <li>Assist customers with existing travel reservations, cancellations, changes and other travel related concerns.</li>
 </ul>
 <ul>
 <li>Respond to and resolve inquiries by active listening, identifying the customer’s need and finding the best possible solution in alignment with our customer experience policy.</li>
 </ul>
 <ul>
 <li>Support any upgrades in products and services.</li>
 </ul>
 <ul>
 <li>Open and maintain customer accounts and case tracking of potential issues.</li>
 </ul>
 <ul>
 <li>Effective handling of in-destination and post-travel situations.</li>
 </ul>
 <ul>
 <li>Positively patriciate in company events and team activities.</li>
 </ul>
 <ul>
 <li>Open minded to continuous learning to improve our customer relationships.</li>
 </ul>
 </div> 
 
 Required Skills and Qualifications:
 <ul>
 <li>1 year travel industry experience.</li>
 <li>3 years of customer service experience.</li>
 <li>Exceptional English verbal and written communication skills.</li>
 <li>Fluent with MS Windows and related computer applications.</li>
 <li>Customer Service Experience or customer service-oriented skills such as empathy and active listening.</li>
 <li>Proven skills in conflict resolution and out of the box thinking.</li>
 <li>Salesforce experience beneficial but not required.</li>
 <li>Demonstrated the ability to handle multiple priorities in a large, fast-paced and changing environment.</li>
 <li>Time management and organizational skills.</li>
 </ul> 
 
 The Goway Advantage:
 At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, you won’t just be working with ordinary travel packages. Instead, you’ll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world.
 We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you’re well-supported.
 You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us. 
 
 How to Apply:
 If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today! 
 
 <ul>
 <li>All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted."</li>
 </ul> 
 
 Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.
</div>



 Travel Customer Success Specialist
  Job Type: Full Time  Location: Manila Remote/Hybrid Reporting to: Operations Manager
 
 Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
 From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
 Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
 At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
 If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!
 
  Key Responsibilities:
 
  
   Communicate over various channels open to our clients, as in email, phone and chat.
  
  
   Providing solutions, situation based, that align with our customer service manual.
  
  
   Assist customers with existing travel reservations, cancellations, changes and other travel related concerns.
  
  
   Respond to and resolve inquiries by active listening, identifying the customer’s need and finding the best possible solution in alignment with our customer experience policy.
  
  
   Support any upgrades in products and services.
  
  
   Open and maintain customer accounts and case tracking of potential issues.
  
  
   Effective handling of in-destination and post-travel situations.
  
  
   Positively patriciate in company events and team activities.
  
  
   Open minded to continuous learning to improve our customer relationships.
  
 
 
  Required Skills and Qualifications:
 
  1 year travel industry experience.
  3 years of customer service experience.
  Exceptional English verbal and written communication skills.
  Fluent with MS Windows and related computer applications.
  Customer Service Experience or customer service-oriented skills such as empathy and active listening.
  Proven skills in conflict resolution and out of the box thinking.
  Salesforce experience beneficial but not required.
  Demonstrated the ability to handle multiple priorities in a large, fast-paced and changing environment.
  Time management and organizational skills.
 
 
  The Goway Advantage:
 At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, you won’t just be working with ordinary travel packages. Instead, you’ll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world.
 We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide ongoing training to help you stay ahead in the industry, and a comprehensive health benefits package to ensure you’re well-supported.
 You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.
 
  How to Apply:
 If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today!
 
 
  All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted."
 
 
  Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.



CS Specialist - Goway Manila

CS Specialist

You need strong communication and analytical skills, accounting background, detail orientation, Excel proficiency, creativity in problem-solving, and a positive attitude for process improvement.

You will prepare invoices, reconcile payments, respond to client inquiries, verify transactions, create journal entries, assist with reconciliations, and support month-end processes while improving efficiency.

Accounting & Tax

<div>
 Accounts Specialist
 Job Type: Full Time Location: Remote Reporting to: Finance Team Lead 
 
 Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
 From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
 Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
 At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
 If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey! 
 
 The Role:
 INA Prime Solutions is our BPO line of business in Manila, PH at Goway Travel Ltd. Our mission is to empower businesses through seamless outsourcing solutions, leveraging skilled workforce to drive operational excellence and client success.
 As an Accounts Specialist, you will handle client billing, payment reconciliation, and aging report preparation, ensuring precise financial records using systems like SAGE and SAP. Your role requires strong analytical and communication skills, attention to detail, and a proactive approach to support month-end tasks, address client inquiries, and drive process improvements in a collaborative, dayshift environment. 
 
 Key Responsibilities:
 <div>
 <ul>
 <li>Prepare billing statements/invoices for clients</li>
 </ul>
 <ul>
 <li>Record and reconcile payments received from clients</li>
 </ul>
 <ul>
 <li>Respond to client inquiries through calls and emails in a timely manner</li>
 </ul>
 <ul>
 <li>Prepare aging reports for accounts receivables</li>
 </ul>
 <ul>
 <li>Verify credit card payments and record fees for the credit card transactions</li>
 </ul>
 <ul>
 <li>Create journal entries in SAGE and SAP</li>
 </ul>
 <ul>
 <li>Assist with G/L sub-ledger reconciliations.</li>
 </ul>
 <ul>
 <li>Uses various software applications, such as Sage, SAP, Travel Box, iVector Reservation system</li>
 </ul>
 <ul>
 <li>Work with other departments and within the other responsibilities in Accounts to ensure accurate recording and control of the company’s finances and information.</li>
 </ul>
 <ul>
 <li>Help with month-end responsibilities.</li>
 </ul>
 <ul>
 <li>Consistently improve the efficiency of the department.</li>
 </ul>
 </div> 
 
 Required Skills and Qualifications:
 <ul>
 <li>Strong communication skills</li>
 <li>Strong analytical skills</li>
 <li>A background in accounting</li>
 <li>Detail-oriented, team player with a customer focus</li>
 <li>Proficient in using Microsoft Excel</li>
 <li>Uses initiative and has creative thinking for problem-solving</li>
 <li>Ability to lead process improvement</li>
 <li>Has a positive attitude.</li>
 <li>To work on a dayshift schedule</li>
 </ul> 
 
 The Goway Advantage:
 At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, you won’t just be working with ordinary travel packages. Instead, you’ll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world.
 We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in the industry. Our comprehensive health benefits package ensures you’re well-supported, and we offer opportunities for discounted worldwide travel.
 You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.
 How to Apply:
 If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today!
 <ul>
 <li>All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.</li>
 </ul>
 Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.
</div>



 Accounts Specialist
  Job Type: Full Time Location: Remote Reporting to: Finance Team Lead
 
 Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
 From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
 Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
 At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
 If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!
 
  The Role:
 INA Prime Solutions is our BPO line of business in Manila, PH at Goway Travel Ltd. Our mission is to empower businesses through seamless outsourcing solutions, leveraging skilled workforce to drive operational excellence and client success.
 As an Accounts Specialist, you will handle client billing, payment reconciliation, and aging report preparation, ensuring precise financial records using systems like SAGE and SAP. Your role requires strong analytical and communication skills, attention to detail, and a proactive approach to support month-end tasks, address client inquiries, and drive process improvements in a collaborative, dayshift environment.
 
  Key Responsibilities:
 
  
   Prepare billing statements/invoices for clients
  
  
   Record and reconcile payments received from clients
  
  
   Respond to client inquiries through calls and emails in a timely manner
  
  
   Prepare aging reports for accounts receivables
  
  
   Verify credit card payments and record fees for the credit card transactions
  
  
   Create journal entries in SAGE and SAP
  
  
   Assist with G/L sub-ledger reconciliations.
  
  
   Uses various software applications, such as Sage, SAP, Travel Box, iVector Reservation system
  
  
   Work with other departments and within the other responsibilities in Accounts to ensure accurate recording and control of the company’s finances and information.
  
  
   Help with month-end responsibilities.
  
  
   Consistently improve the efficiency of the department.
  
 
 
  Required Skills and Qualifications:
 
  Strong communication skills
  Strong analytical skills
  A background in accounting
  Detail-oriented, team player with a customer focus
  Proficient in using Microsoft Excel
  Uses initiative and has creative thinking for problem-solving
  Ability to lead process improvement
  Has a positive attitude.
  To work on a dayshift schedule
 
 
  The Goway Advantage:
 At Goway Travel, we’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, you won’t just be working with ordinary travel packages. Instead, you’ll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world.
 We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in the industry. Our comprehensive health benefits package ensures you’re well-supported, and we offer opportunities for discounted worldwide travel.
 You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.
   How to Apply:
 If you want to be part of an innovative and results-oriented team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today!
 
  All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.
 
 Please note: Goway Travel will never reach out to you on WhatsApp to proactively recruit you for any kind of work. We will also never ask you to create an account or install an app during recruitment. If you receive a message of this nature, please disregard and block the sender, and report it to Goway.



Accounts Specialist - Goway Manila

Accounts Specialist

You need knowledge of Travelbox, fare construction, Amadeus, airline contracts, call center systems, customer service, routings, world geography, and strong sales skills.

You will manage quotes, check queues, ensure accurate PNR remarks, follow up on bookings, resolve issues, and process payments while maintaining professionalism and meeting sales targets.

<div>
 AIR RESERVATIONS (COMPLEX DESK)
 Division/ Department: North America Air sales Reports to: Air Manager (East/West) Location: Manila Reporting Location: Toronto/Vancouver office
 COMPANY DESCRIPTION
 Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams. From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
 Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
 At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
 If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!
 DEPARTMENT/ DIVISION DESCRIPTION
 Air sales division responsible for quoting air only requests to Travel Agencies within North America.
 JOB RESPONSIBILITIES
 <ul>
 <li>To ensure all quotes are properly entered into the TBX reservation system, with all notes advising rules of ticketing deadline, changes and cancelation penalties.</li>
 <li>To ensure all Queues (GDS and Internal TBX are checked and cleared daily. (Etc. Schedule changes, cancelled flights and HX segments)</li>
 <li>To ensure all PNR’s or TBX files have been properly remarked with action or information notes (Etc. When you speak with an agent remark the file (GDS/TBX))</li>
 <li>All quotes and bookings are followed up same day with a phone to ensure agent has received information.</li>
 <li>All quotes are followed up to ensure the sales is closed (See company follow-up policy)</li>
 <li>Agents/clients are asked at time of booking for any seat, meals, reward, and frequency miles numbers.</li>
 <li>Errors on fares in either GDS or TBX are immediately reported to your Team lead or manager</li>
 <li>You are properly logged into your phone for your entire shift time (Etc. Available status is set)</li>
 <li>All calls are handled with the up most professional care. No calls are to be transferred to voicemail only warm transfers, plus all bookings are handled with the same care as if they were your own.</li>
 <li>All requests are taken care of same day. (Quotes, changes, and complainants)</li>
 <li>Invoices, commission refunds, E-tickets are sent out same day ticket has been issued or full payment has been made on file.</li>
 <li>All script notes for re-issues, new tickets and refunds are properly filled out before queuing to ticketing.</li>
 <li>Yearly and month sales targets are hit.</li>
 <li>Route specific assignment will be assigned to ensure we are competitive and up to date.</li>
 <li>All booking (fares) is verified before accepting payments.</li>
 <li>All Credit card payments and check payments are verified to ensure details are correct before issuing.</li>
 <li>We are open from 9am to 9pm (Mon to Fri) and 10am to 6pm (Sat); you may be required to work later shifts from time to time. Everyone will be required to work a</li>
 <li>Saturday shift twice a month.</li>
 <li>Expected to attend onsite and offsite training seminars.</li>
 </ul>
 KNOWLEDGE, SKILLS &amp; ABILITIES
 <ul>
 <li>Knowledge of Travelbox reservation system is a plus</li>
 <li>Understand how to fare construct using net, published, and private fares within GAW, GDS, and TBX</li>
 <li>Working knowledge of Amadeus.</li>
 <li>Strong understanding of airline contracts</li>
 <li>Previous experience working with call centre phone systems</li>
 <li>Strong customer service skills</li>
 <li>Strong knowledge of airline routings</li>
 <li>World geography</li>
 <li>Strong sales and closing abilities</li>
 </ul>
</div>



 AIR RESERVATIONS (COMPLEX DESK)
  Division/ Department: North America Air sales Reports to: Air Manager (East/West) Location: Manila Reporting Location: Toronto/Vancouver office
  COMPANY DESCRIPTION
 Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams. From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
 Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
 At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
 If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!
  DEPARTMENT/ DIVISION DESCRIPTION
 Air sales division responsible for quoting air only requests to Travel Agencies within North America.
  JOB RESPONSIBILITIES
 
  To ensure all quotes are properly entered into the TBX reservation system, with all notes advising rules of ticketing deadline, changes and cancelation penalties.
  To ensure all Queues (GDS and Internal TBX are checked and cleared daily. (Etc. Schedule changes, cancelled flights and HX segments)
  To ensure all PNR’s or TBX files have been properly remarked with action or information notes (Etc. When you speak with an agent remark the file (GDS/TBX))
  All quotes and bookings are followed up same day with a phone to ensure agent has received information.
  All quotes are followed up to ensure the sales is closed (See company follow-up policy)
  Agents/clients are asked at time of booking for any seat, meals, reward, and frequency miles numbers.
  Errors on fares in either GDS or TBX are immediately reported to your Team lead or manager
  You are properly logged into your phone for your entire shift time (Etc. Available status is set)
  All calls are handled with the up most professional care. No calls are to be transferred to voicemail only warm transfers, plus all bookings are handled with the same care as if they were your own.
  All requests are taken care of same day. (Quotes, changes, and complainants)
  Invoices, commission refunds, E-tickets are sent out same day ticket has been issued or full payment has been made on file.
  All script notes for re-issues, new tickets and refunds are properly filled out before queuing to ticketing.
  Yearly and month sales targets are hit.
  Route specific assignment will be assigned to ensure we are competitive and up to date.
  All booking (fares) is verified before accepting payments.
  All Credit card payments and check payments are verified to ensure details are correct before issuing.
  We are open from 9am to 9pm (Mon to Fri) and 10am to 6pm (Sat); you may be required to work later shifts from time to time. Everyone will be required to work a
  Saturday shift twice a month.
  Expected to attend onsite and offsite training seminars.
 
 KNOWLEDGE, SKILLS & ABILITIES
 
  Knowledge of Travelbox reservation system is a plus
  Understand how to fare construct using net, published, and private fares within GAW, GDS, and TBX
  Working knowledge of Amadeus.
  Strong understanding of airline contracts
  Previous experience working with call centre phone systems
  Strong customer service skills
  Strong knowledge of airline routings
  World geography
  Strong sales and closing abilities
 



Complex Air Agent - Goway Manila

Complex Air Agent

You need 1+ years in operations/reservations, strong English skills, analytical abilities, detail orientation, proficiency in Word/Excel/Outlook, and excellent time management and prioritization skills.

You will manage reservations, ensure timely confirmations and communications, maintain travel records, conduct quality control, and assist with various administrative tasks as needed.

<div>
 OPERATIONS COORDINATOR 
 
 Job Type: Full Time
 Location: Manila Office
 Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
 From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
 Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
 At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
 If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey! 
 
 The Role:
 The Operations Coordinator role works under INA Prime Solutions, Goway Travel Ltd.'s BPO line of business in Manila. In this role, you will play a crucial part in ensuring seamless travel reservation processes. This role supports the company’s mission to provide high-quality outsourcing solutions by ensuring that all reservations and client communications are handled promptly and accurately. The Operations Coordinator helps uphold operational excellence and contributes to overall client satisfaction. 
 
 Key Responsibilities:
 <div>
 <ul>
 <li>Manage reservations daily to ensure they are quickly and accurately confirmed and adjusted as needed with suppliers.</li>
 </ul>
 <ul>
 <li>Work on various confirmations, itineraries, and chaser queues as assigned.</li>
 </ul>
 <ul>
 <li>Ensure documents get sent in a timely manner upon receipt of client information.</li>
 </ul>
 <ul>
 <li>Manage client and supplier communication to ensure accurate responses are received within 24 hours.</li>
 </ul>
 <ul>
 <li>Assist in maintaining a proper electronic filing system of all confirmations and correspondence related to reservations in both the emails and the booking itself.</li>
 </ul>
 <ul>
 <li>Maintain accurate and up-to-date travel records, including itineraries, bookings, and invoices.</li>
 </ul>
 <ul>
 <li>Perform Quality Control to assure that all bookings are confirmed and processed accurately.</li>
 </ul>
 <ul>
 <li>Assist with other ad hoc tasks as needed.</li>
 </ul>
 </div> 
 
 Required Skills and Qualifications:
 <ul>
 <li>Experienced in Operations specifically Reservations is preferred.</li>
 <li>At least 1 year of working experience in the related field is required for this position.</li>
 <li>Excellent verbal &amp; written English communication skills</li>
 <li>Strong analytical, problem-solving and interpersonal skills for effective collaboration.</li>
 <li>Strong prioritization skills in order to meet established deadlines</li>
 <li>Intermediate proficiency with Microsoft Word, Excel, and Outlook.</li>
 <li>Proficiency in efficient time management and adept task prioritization</li>
 <li>Ability to conduct internet research with demonstrated computer skills</li>
 <li>Highly detail oriented with an ability to concentrate for an extended period of time.</li>
 </ul> 
 
 The Goway Advantage:
 We’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, you won’t just be working with ordinary travel packages. Instead, you’ll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world.
 We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in the industry. Our comprehensive health benefits package ensures you’re well-supported, and we offer opportunities for discounted worldwide travel.
 You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us. 
 
 How to Apply:
 If you want to be part of an innovative and results-oriented People and Culture team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today!
 <ul>
 <li>All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.</li>
 </ul>
</div>



 OPERATIONS COORDINATOR
 
  Job Type: Full Time
  Location: Manila Office
  Goway Travel was founded in Toronto in 1970 by Bruce Hodge, a young Australian economist who moved to Canada to follow his dreams.
 From there, we have established ourselves as a global influence with offices in Toronto, Vancouver, Los Angeles, Sydney, and Manila. While the travel industry endured major challenges, our strong foundations allowed Goway to forge ahead. We continually innovated, invested in new technology, and challenged the status quo.
 Still owned and operated by Bruce, with the support of his leadership board, our mission has always been to help our clients realize their travel dreams. Today, we are an industry-leading, global travel company with over 600 employees. Our team of experts utilizes cutting-edge technology to tailor-make 4 and 5-star travel experiences in over 100 countries around the world.
 At Goway Travel, we're not just a company; we're a family of dreamers and doers, inspired by our founder’s incredible journey. He didn't just follow a career path; he followed his heart, and in doing so, he built a company that helps others follow theirs.
 If you’re passionate about travel and innovation, we invite you to be a part of our exciting journey!
 
  The Role:
 The Operations Coordinator role works under INA Prime Solutions, Goway Travel Ltd.'s BPO line of business in Manila. In this role, you will play a crucial part in ensuring seamless travel reservation processes. This role supports the company’s mission to provide high-quality outsourcing solutions by ensuring that all reservations and client communications are handled promptly and accurately. The Operations Coordinator helps uphold operational excellence and contributes to overall client satisfaction.
 
  Key Responsibilities:
 
  
   Manage reservations daily to ensure they are quickly and accurately confirmed and adjusted as needed with suppliers.
  
  
   Work on various confirmations, itineraries, and chaser queues as assigned.
  
  
   Ensure documents get sent in a timely manner upon receipt of client information.
  
  
   Manage client and supplier communication to ensure accurate responses are received within 24 hours.
  
  
   Assist in maintaining a proper electronic filing system of all confirmations and correspondence related to reservations in both the emails and the booking itself.
  
  
   Maintain accurate and up-to-date travel records, including itineraries, bookings, and invoices.
  
  
   Perform Quality Control to assure that all bookings are confirmed and processed accurately.
  
  
   Assist with other ad hoc tasks as needed.
  
 
 
  Required Skills and Qualifications:
 
  Experienced in Operations specifically Reservations is preferred.
  At least 1 year of working experience in the related field is required for this position.
  Excellent verbal & written English communication skills
  Strong analytical, problem-solving and interpersonal skills for effective collaboration.
  Strong prioritization skills in order to meet established deadlines
  Intermediate proficiency with Microsoft Word, Excel, and Outlook.
  Proficiency in efficient time management and adept task prioritization
  Ability to conduct internet research with demonstrated computer skills
  Highly detail oriented with an ability to concentrate for an extended period of time.
 
 
  The Goway Advantage:
 We’re more than just a company—we’re a close-knit family that values inclusivity, diversity, and innovation. Here, you won’t just be working with ordinary travel packages. Instead, you’ll have the chance to connect globetrotters with some of the most exciting and unique destinations around the world.
 We offer a competitive salary with added support incentives, and we believe in taking care of our team with paid personal days and birthdays off. Plus, we provide RRSP employer matching and ongoing training to help you stay ahead in the industry. Our comprehensive health benefits package ensures you’re well-supported, and we offer opportunities for discounted worldwide travel.
 You’ll also have the chance to grow within the company, working with diverse teams in different locations and building a rewarding career with us.
 
  How to Apply:
 If you want to be part of an innovative and results-oriented People and Culture team and work alongside supportive and knowledgeable staff, we encourage you to apply to Goway today and help us deliver the world to the Globetrotters in our midst. Let’s grow together. Click Apply Now today!
 
  All candidates will be afforded equal opportunity through the recruiting process, but please be advised that only those candidates selected for interviews will be contacted.
 



Goway Manila

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