Reduced or Flexible Hours

Life Insurance

Mental Health Care

Pension Plan

Adoption Assistance

Dependent Care

Family Medical Leave

Maternity & Paternity Leave

Military Leave

Large

We're Home Group, a housing association, social enterprise and charity with a turnover of £430m and one of the UK's largest providers of high quality housing and integrated housing, health and social care.We're proud of the difference that we have made over the last 80+ years and we continue to work hard to support 113,000 customers in 55,000 homes across the UK. Our aim is to build homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! We're the 5th best place to work in the UK, the 4th best in the North East and the 4th best for women. Our apprenticeship programme is award winning; in 2019 we were named large employer of the year and large north east employer of the year in 2020. We're also a Stonewall top 100 employer, ranked at 40th.

Real Estate

Home Group

We’re a housing association with a difference, on a mission to build homes, independence and aspirations.

You need a background in neighbourhood management, knowledge of housing law, strong IT skills, resilience, and a passion for customer service. Confidently work with external partners.

You will manage community needs, develop plans with stakeholders, conduct inspections, handle anti-social behaviour, prepare legal documents, and engage in various housing management tasks.

Business, Operations & Strategy

Durham

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Teesside, Durham &amp; Sunderland.&nbsp;&nbsp;As our Housing Manager, you’ll be the face-to-face customer support to our communities. You may already have extensive experience as a generic Housing Manager or experience of face-to-face customer service within another sector.You’ll join our team with a real focus on delivering for our customers within our communities. You will be supported by the wider housing management teams, Neighbourhood Assistants, Financial Inclusion Partners and Community Housing Assistants. Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.&nbsp;Typical day as a Housing Manager: CommunitiesYou’ll understand the community that you work in for our general needs, shared ownership and leasehold customers covering our homes in Teesside, Durham &amp; Sunderland and decide on the necessary course of action.You will develop and maintain a community plan in collaboration with our customers and external stakeholders.You will represent Home Group in our communities and being present on our estates undertaking Housing Manager tasks such as: Estate Inspections, Anti-social behaviour management, statutory compliance visits and viewings/sign-ups for new customers.You’ll progress legal paperwork such as notices and prepare witness statements for anti-social behaviour cases at court.You will also have involvement across our other housing management functions.&nbsp;Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!You haveYou will have a background in neighbourhood management processes, either within the housing sector or an alternative sector.You’ll have an understanding of housing management, housing law and customer service.You are fully competent in IT and can learn new systems quickly.You’re super organised and methodical in your approach and are a proactive self-starter with a “can do” positive attitude.Passionate about delivering excellent customer service and have a genuine desire to help your customers.&nbsp;This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.Confident working with external partners and stakeholders such as local authorities.Our teamYou’ll join our friendly and dedicated team and will soon discover that we support each other as much as we support our customers. We have a wealth of experience which will enable us to support you as you settle into your new role. We work hard but have fun too and we are looking forward to sharing our skills and knowledge with you!Although we work as a mobile team, we are close knit and supportive of one another.&nbsp;We don’t just love to support our customers, we’re there for each other too!&nbsp;Job details&nbsp;Hybrid working which involves working from home, in the community or your nearest local office.Predominantly responsibility for our rented, leasehold and shared ownership homes across Newton Aycliffe, Chilton, Darlington and Stockton.You'll manage your own diary and be accountable for achieving KPI’s.You will need to be able to drive and have access to a vehicle insured for business purposes. Don’t worry, we’ll pay your business mileage to cover this use!You’ll need an Enhanced DBS check done and we pay for that.

This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Teesside, Durham & Sunderland.  As our Housing Manager, you’ll be the face-to-face customer support to our communities. You may already have extensive experience as a generic Housing Manager or experience of face-to-face customer service within another sector.You’ll join our team with a real focus on delivering for our customers within our communities. You will be supported by the wider housing management teams, Neighbourhood Assistants, Financial Inclusion Partners and Community Housing Assistants. Through visibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods. Typical day as a Housing Manager: CommunitiesYou’ll understand the community that you work in for our general needs, shared ownership and leasehold customers covering our homes in Teesside, Durham & Sunderland and decide on the necessary course of action.You will develop and maintain a community plan in collaboration with our customers and external stakeholders.You will represent Home Group in our communities and being present on our estates undertaking Housing Manager tasks such as: Estate Inspections, Anti-social behaviour management, statutory compliance visits and viewings/sign-ups for new customers.You’ll progress legal paperwork such as notices and prepare witness statements for anti-social behaviour cases at court.You will also have involvement across our other housing management functions. Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!You haveYou will have a background in neighbourhood management processes, either within the housing sector or an alternative sector.You’ll have an understanding of housing management, housing law and customer service.You are fully competent in IT and can learn new systems quickly.You’re super organised and methodical in your approach and are a proactive self-starter with a “can do” positive attitude.Passionate about delivering excellent customer service and have a genuine desire to help your customers. This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.Confident working with external partners and stakeholders such as local authorities.Our teamYou’ll join our friendly and dedicated team and will soon discover that we support each other as much as we support our customers. We have a wealth of experience which will enable us to support you as you settle into your new role. We work hard but have fun too and we are looking forward to sharing our skills and knowledge with you!Although we work as a mobile team, we are close knit and supportive of one another. We don’t just love to support our customers, we’re there for each other too! Job details Hybrid working which involves working from home, in the community or your nearest local office.Predominantly responsibility for our rented, leasehold and shared ownership homes across Newton Aycliffe, Chilton, Darlington and Stockton.You'll manage your own diary and be accountable for achieving KPI’s.You will need to be able to drive and have access to a vehicle insured for business purposes. Don’t worry, we’ll pay your business mileage to cover this use!You’ll need an Enhanced DBS check done and we pay for that.

Housing Manager Communities - Home Group

Housing Manager Communities&lt;br&gt;Durham or Stockton&lt;br&gt;Permanent, Full time (37.5 hpw)&lt;br&gt;Starting salary circa £28,200 to £32,000 negotiable based on skills and experience, plus great benefits including Health cash plan&lt;br&gt;Home, a place where you belong&lt;br&gt;This is a great job opportunity for a Housing Manager to join Home Groups awesome housing team in Teesside, Durham &amp;amp; Sunderland. As our Housing Manager, you’ll be the face-to-face customer support to our communities. You may already have extensive experience as a generic Housing Manager or experience of face-to-face customer service within another sector.&lt;br&gt;You’ll join our team with a real focus on delivering for our customers within our communities. You will be supported by the wider housing management teams, Neighbourhood Assistants, Financial Inclusion Partners and Community Housing Assistants. Through v isibility, engagement with customers and proactivity on our estates, you’ll really get to get to know our communities. This will help us to improve our local neighbourhoods.&lt;br&gt;Typical day as a Housing Manager: Communities&lt;br&gt;- You’ll understand the community that you work in for our general needs, shared ownership and leasehold customers covering our homes in Teesside, Durham &amp;amp; Sunderland and decide on the necessary course of action.&lt;br&gt;- You will develop and maintain a community plan in collaboration with our customers and external stakeholders.&lt;br&gt;- You will represent Home Group in our communities and being present on our estates undertaking Housing Manager tasks such as: Estate Inspections, Anti-social behaviour management, statutory compliance visits and viewings/sign-ups for new customers.&lt;br&gt;- You’ll progress legal paperwork such as notices and prepare witness statements for anti-social behaviour cases at court.&lt;br&gt;- You will also have involvement across our other housing management functions.&lt;br&gt;Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK!&lt;br&gt;You have&lt;br&gt;- You will have a background in neighbourhood management processes, either within the housing sector or an alternative sector.&lt;br&gt;- You’ll have an understanding of housing management, housing law and customer service.&lt;br&gt;- You are fully competent in IT and can learn new systems quickly.&lt;br&gt;- You’re super organised and methodical in your approach and are a proactive self-starter with a “can do” positive attitude.&lt;br&gt;- Passionate about delivering excellent customer service and have a genuine desire to help your customers.&lt;br&gt;- This job can challenge, especially when we’re dealing with complaints, but your resilience will help you through.&lt;br&gt;- Confident working with external partners and stakeholders such as local authorities.&lt;br&gt;Our team&lt;br&gt;You’ll join our friendly and dedicated team and will soon discover that we support each other as much as we support our customers. We have a wealth of experience which will enable us to support you as you settle into your new role. We work hard but have fun too and we are looking forward to sharing our skills and knowledge with you!&lt;br&gt;Although we work as a mobile team, we are close knit and supportive of one another. We don’t just love to support our customers, we’re there for each other too!&lt;br&gt;Job details&lt;br&gt;- Hybrid working which involves working from home, in the community or your nearest local office.&lt;br&gt;- Predominantly responsibility for our rented, leasehold and shared ownership homes across Newton Aycliffe, Chilton, Darlington and Stockton.&lt;br&gt;- You'll manage your own diary and be accountable for achieving KPI’s.&lt;br&gt;- You will need to be able to drive and have access to a vehicle insured for business purposes. Don’t worry, we’ll pay your business mileage to cover this use!&lt;br&gt;- You’ll need an Enhanced DBS check done and we pay for that.&lt;br&gt;A place where you belong&lt;br&gt;Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!&lt;br&gt;What’s in it for you?&lt;br&gt;- 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!&lt;br&gt;- Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.&lt;br&gt;- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.&lt;br&gt;- Colleagues really matters to us, that’s why we’re the 10th Best place in the UK for Wellbeing. Our tools and support help you when you need them.&lt;br&gt;- We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!&lt;br&gt;- Explore our benefits in detail on our website&lt;br&gt;Find out more&lt;br&gt;Click APPLY NOW to see our  Housing Manager Job description, find out about  us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out. Do let us know if there’s anything we can do, to help you shine in our process at recruitment@homegroup.org.uk