Life Insurance

Health Insurance

Dental Insurance

Pension Plan

Work From Home

Large

At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.

We're here to help every creator turn their "what if" into what is. Let's create something that will change everything

Technology

Consulting

You should have expertise in technical production processes, strong analytical skills, experience with systems integration, and the ability to collaborate effectively in a team environment.

You will handle technical production tasks, troubleshoot issues, optimize processes, collaborate with teams, and ensure quality standards are met in software deployment and operations.

New York City

<div>
 Introduction
 At IBM, work is more than a job - 's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
 
 Your Role and Responsibilities
 
 <ul>
 <li>Successfully work across multiple global events partnering with our IBM geographies (Americas, EMEA, APAC, Japan) to ensure all deliverable timelines are met.</li>
 <li>Advise on technical production budget in terms of equipment and resource recommendations.</li>
 <li>Set up, configure, and maintain live streaming equipment, including cameras, microphones, switchers, encoders, and streaming platforms.</li>
 <li>Collaborate with producers and directors to plan and execute live streaming events, ensuring technical requirements are met and quality standards are upheld.</li>
 <li>Monitor live streams in real-time, troubleshoot technical issues, and implement solutions to minimize disruptions and maintain broadcast quality.</li>
 <li>Coordinate with technical teams to optimize streaming workflows, improve efficiency, and enhance the viewer experience.</li>
 <li>Edit raw footage into polished technical video content, ensuring accuracy, clarity and consistency.</li>
 <li>Incorporate graphics, animations, and visual effects to enhance technical storytelling and clarify complex concepts.</li>
 <li>Ensure all technical specifications and requirements are met for various distribution platforms, including web, mobile and broadcast.</li>
 <li>Manage video assets and maintain master archives for IBM Media Lab team.</li>
 <li>Manage workflow and schedules for programs based upon volume, deadlines, and priorities.</li>
 <li>Facilitate relationships between teams, moving process forward, finding resources, reworking schedules, raising concerns to appropriate owner’s early and resolving open issues that prevent progress.</li>
 <li>Manage a team to oversee coordination for video shoots.</li>
 </ul>
 Required Technical and Professional Expertise
 
 <ul>
 <li>Position requires 5+ years relevant work experience in video production.</li>
 <li>Proficiency in video editing software. Adobe Creative suite a plus.</li>
 <li>Excellent communication and collaboration skills, with the ability to work effectively in a team environment.</li>
 <li>A proven track record of excellent projectmanagement skills.</li>
 <li>Proficiency in live streaming software and platforms (e.g., OBS Studio, etc.)</li>
 </ul>
 Preferred Technical and Professional Expertise
 
 <ul>
 <li>Proficiency in all Microsoft Office applications.</li>
 <li>Experience with Airtable, Monday or similar ProjectManagement platforms.</li>
 </ul> About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
 
 Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
 Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
 
 Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
 
 Are you ready to be an IBMer?
 
 About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
 
 Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 
 
 At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
 
 Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical &amp; prescription drug coverage, dental, vision, and mental health &amp; well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short &amp; long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving &amp; volunteer opportunities, and discounts on retail products, services &amp; experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. This position is eligible for participation in an IBM Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
 
 Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
</div>


 Introduction
  At IBM, work is more than a job - 's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
  
  Your Role and Responsibilities
  
 
  Successfully work across multiple global events partnering with our IBM geographies (Americas, EMEA, APAC, Japan) to ensure all deliverable timelines are met.
  Advise on technical production budget in terms of equipment and resource recommendations.
  Set up, configure, and maintain live streaming equipment, including cameras, microphones, switchers, encoders, and streaming platforms.
  Collaborate with producers and directors to plan and execute live streaming events, ensuring technical requirements are met and quality standards are upheld.
  Monitor live streams in real-time, troubleshoot technical issues, and implement solutions to minimize disruptions and maintain broadcast quality.
  Coordinate with technical teams to optimize streaming workflows, improve efficiency, and enhance the viewer experience.
  Edit raw footage into polished technical video content, ensuring accuracy, clarity and consistency.
  Incorporate graphics, animations, and visual effects to enhance technical storytelling and clarify complex concepts.
  Ensure all technical specifications and requirements are met for various distribution platforms, including web, mobile and broadcast.
  Manage video assets and maintain master archives for IBM Media Lab team.
  Manage workflow and schedules for programs based upon volume, deadlines, and priorities.
  Facilitate relationships between teams, moving process forward, finding resources, reworking schedules, raising concerns to appropriate owner’s early and resolving open issues that prevent progress.
  Manage a team to oversee coordination for video shoots.
 
  Required Technical and Professional Expertise
  
 
  Position requires 5+ years relevant work experience in video production.
  Proficiency in video editing software. Adobe Creative suite a plus.
  Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
  A proven track record of excellent projectmanagement skills.
  Proficiency in live streaming software and platforms (e.g., OBS Studio, etc.)
 
  Preferred Technical and Professional Expertise
  
 
  Proficiency in all Microsoft Office applications.
  Experience with Airtable, Monday or similar ProjectManagement platforms.
  About Business UnitIBM has a global presence, operating in more than 175 countries with a broad-based geographic distribution of revenue. The company’s Global Markets organization is a strategic business unit that manages IBM’s global footprint, working closely with dedicated country-based operating units to serve clients locally. These country teams have client relationship managers who lead integrated teams of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation. By complementing local expertise with global experience and digital capabilities, IBM builds deep and broad-based client relationships. This local focus fosters speed in supporting clients, addressing new markets and making investments in emerging opportunities. Additionally, the Global Markets organization serves clients with expertise in their industry as well as through the products and services that IBM and partners supply. IBM is also expanding its reach to new and existing clients through digital marketplaces.
  
  Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
  Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
  
  Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
  
  Are you ready to be an IBMer?
  
  About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
  
  Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. 
  
  At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
  
  Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. This position is eligible for participation in an IBM Incentive plan. Actual incentive opportunity will be based on performance and the eligible Target Incentive, as addressed in the applicable plan, all of which is subject to change. The compensation range listed for this position is the IBM Reference Salary that is used when you are not actively participating in a plan. Your actual base pay plus incentive opportunity will be determined by the Incentive Plan assigned to you. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
  
  Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.


Technical Production Specialist - IBM

Technical Production Specialist

You must have technical expertise in IT Automation & App Modernization, hands-on experience in Cloud/Data/AI, proficiency in agile practices, strong communication skills, and software/cloud sales experience.

You will understand client challenges, facilitate workshops, lead technical discussions, and create success plans to drive adoption of Hybrid Cloud and AI solutions post-deployment.

Software Engineering

Raleigh

San Jose

Austin

Introduction A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems. Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us. Your Role and Responsibilities A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way. CS Brand Architects will drive the onboard, deployment, and adoption of prioritized products that align with the IBM Hybrid Cloud and AI strategy, accelerate AI adoption and modernization on Red Hat OpenShift, and scale Product Led Growth (PLG) initiatives. With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds. With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM's products. Your primary responsibilities will include: <ul><li>Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.</li><li>Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.</li><li>Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.</li><li>Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products.</li></ul> Required Technical and Professional Expertise: <ul><li>Proven Technical Expertise in Complex Technology Sales: Demonstrated track record as a technical expert (e.g., Engineer or equivalent) in successfully closed Technology sales cycles. related to IT Automation &amp; App Modernization</li><li>Hands-On Experience in Technology Domains: A previous background with hands-on practical experience in one of the following areas: Cloud, Data and AI, Automation, Integration or Security, enabling rapid establishment of credible trust with client stakeholders.</li><li>Proficiency in Agile Practices: Solid experience in utilizing agile best practices to achieve successful outcomes in an agile and swift manner.</li><li>Effective Communication and Relationship Building: Demonstrable success in communicating and personal relationship development at all levels, from engineers to CIOs.</li><li>Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions.</li></ul> Preferred Technical and Professional Expertise:<ul><li> Broad Technology Solution Expertise: Proven experience working with IT Automation &amp; App Modernization and a diverse range of technology solutions, including Cloud, Data &amp; AI, and more (training in IBM's products will be provided).</li><li>Experience or Knowledge on IBM Automation Products below (or equivalent) is a plus</li><li class="ql-indent-1">Cloud Pak for Applications</li><li class="ql-indent-1">Cloud Pak for Integration</li><li class="ql-indent-1">Cloud Pak System</li><li class="ql-indent-1">Cloud Pak for Watson AI Ops</li><li class="ql-indent-1">Event Automation</li><li class="ql-indent-1">Instana</li><li class="ql-indent-1">Turbonomic</li><li class="ql-indent-1">watsonx Code Assistant for Ansible</li><li class="ql-indent-1">WebSphere Hybrid Edition</li></ul> Sales Experience in Software and Cloud: Demonstrated experience in software and Cloud sales, encompassing software, SaaS, IaaS, PaaS, and Cloud solutions

Introduction  A Customer Success Manager Architect (CSM) career in IBM means a career where you're helping clients fully realize the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM's wider portfolio. It means being a trusted strategic advisor to some of the world's most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems.   Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you'll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.   Your Role and Responsibilities  A Customer Success Manager opportunity in IBM might be different to what you're used to. In addition to the people and commercial skills often associated with this position, an IBM CSM is also an Architect. Someone with a deep understanding of technical complexities. A person who can quickly understand clients' hard-to-understand technology issue and communicate them back in an easy-to-understand way. CS Brand Architects will drive the onboard, deployment, and adoption of prioritized products that align with the IBM Hybrid Cloud and AI strategy, accelerate AI adoption and modernization on Red Hat OpenShift, and scale Product Led Growth (PLG) initiatives.  With deep roots in a hands-on technological background, and through different communication techniques, you'll be able to showcase IBM solutions. Using excellent communication, you'll articulate their compatibilities with a client's stack via use-case identification, solution architecture design, and MVP builds. With technical expertise and a consultative style, you'll quickly build credibility as a trusted advisor at all levels. To drive expansion and renewal growth, you'll guide IT executives through the changes needed to realize the full value of expanding their adoption of IBM's products. Your primary responsibilities will include: Understanding Client's Challenges and Building Trust: Understand clients' primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.Facilitating Use Case Exploration and Business Framing: Lead use case exploration and business framing workshops, develop client value realization models.Leading Persuasive Technical Conversations: Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM's solutions.Creating Post-Deployment Customer Success Plans: Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM's products. Required Technical and Professional Expertise: Proven Technical Expertise in Complex Technology Sales: Demonstrated track record as a technical expert (e.g., Engineer or equivalent) in successfully closed Technology sales cycles. related to IT Automation & App ModernizationHands-On Experience in Technology Domains: A previous background with hands-on practical experience in one of the following areas: Cloud, Data and AI, Automation, Integration or Security, enabling rapid establishment of credible trust with client stakeholders.Proficiency in Agile Practices: Solid experience in utilizing agile best practices to achieve successful outcomes in an agile and swift manner.Effective Communication and Relationship Building: Demonstrable success in communicating and personal relationship development at all levels, from engineers to CIOs.Self-Motivation and Problem-Solving Aptitude: A natural inclination toward self-motivation and initiative, in addition to the ability to navigate data and people to find answers and present solutions. Preferred Technical and Professional Expertise: Broad Technology Solution Expertise: Proven experience working with IT Automation & App Modernization and a diverse range of technology solutions, including Cloud, Data & AI, and more (training in IBM's products will be provided).Experience or Knowledge on IBM Automation Products below (or equivalent) is a plusCloud Pak for ApplicationsCloud Pak for IntegrationCloud Pak SystemCloud Pak for Watson AI OpsEvent AutomationInstanaTurbonomicwatsonx Code Assistant for AnsibleWebSphere Hybrid Edition Sales Experience in Software and Cloud: Demonstrated experience in software and Cloud sales, encompassing software, SaaS, IaaS, PaaS, and Cloud solutions 

Customer Success Manager Automation Architect - IBM

Customer Success Manager Automation Architect

Data

Washington, DC

Introduction A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your Role and Responsibilities The Data Owner will be responsible for leading the Refugee Processing Center's data management strategy, encompassing all areas of data warehousing, data analytics, and business intelligence. This role will lead two distinct teams; one team focused on data engineering and architecture, designing, and building our ServiceNow data warehousing solutions, and another team of data analysts responsible for data exploration, analysis, trend identification, predictive analytics and modeling, and report generation for RPCs wide customer base.<ul><li>Develop, implement, and manage the company’s data strategy, aligning it with business objectives and technology capabilities.</li><li>Oversee the design, development, and deployment of the data warehouse system that integrates ServiceNow data into actionable business insights. Implement a real-time data sync mechanism to ensure reports are always up-to-date and relevant to business needs.</li><li>Lead a team of data engineers and solution architects in the research, design, and construction of data systems, including real-time data processing capabilities.</li><li>Drive continuous improvement initiatives for the data warehouse and related infrastructure. </li><li>Lead research into new technologies, methodologies, and best practices to enhance the efficiency, reliability, and scalability of our data systems.</li><li>Oversee a team of data analysts to deliver quality data analysis, predictive modelling, and report generation.</li><li>Act as a liaison between the technical teams and upper management, effectively translating business requirements into technical specifications and vice versa.</li><li>Establish and maintain data governance, data management standards, and data quality metrics to ensure data integrity and security.</li><li>Collaborate closely with the Security and Compliance team to develop and maintain necessary design and other documentations for the System Security Plan (SSP) and achieve Authority to Operate (ATO).</li><li>Foster a data-driven culture within the organization and promote the value of accurate and accessible data.</li><li>Continually evaluate emerging technologies to stay ahead of industry trends and opportunities.</li><li>Manage team resources effectively, ensuring optimal allocation based on project requirements,individual skill sets, and team capacity. Oversee task management and work prioritization, ensuring project milestones and objectives are met on time.</li><li>Regularly provide reports to Government leads regarding task progress, potential issues, and proposed solutions. Ensure transparent communication to facilitate informed decision-making and optimal support.</li><li>Responsible for organizational integration technologies and platforms, interface configuration in a multi-system integration environment with packaged application customization, and custom integration development, with integration programming, analysis, coding, design, development, configuration, implementation, testing, documentation, application programming and solution analysis, support, maintenance, and troubleshooting.</li><li>Document testing and maintenance of system corrections.</li><li>Develop, document, and analyze user requirements to define the problem at hand.</li></ul>Must be located in the Washington, DC Metro Area Secret clearance required Required Technical and Professional Expertise<ul><li>Secret Clearance</li><li>Bachelor’s degree in Computer Science, Data Science, Information Systems, or Business; or the equivalent combination of education, technical training, or work experience.</li><li>Minimum of 10 years of experience in data management roles, with at least 5 years in leadership positions.</li><li>Proven experience in designing and deploying data warehouse solutions, specifically with ServiceNow integration.</li><li>Extensive experience with data architecture and data warehousing principles and methodologies.</li><li>Experience with modern data platforms and tools for data analysis, data quality, and business intelligence.</li><li>Experience in leading and managing cross-functional teams.</li><li>Strong understanding of data analytics and predictive modeling techniques.</li><li>Excellent communication skills with the ability to translate complex data concepts into understandable business terms.</li><li>Strong project management skills with the ability to handle multiple projects simultaneously.</li><li>Excellent leadership skills with a strategic mindset.</li><li>Exceptional problem-solving skills and analytical thinking.</li><li>Strong interpersonal skills with the ability to communicate effectively with both technical and non-technical stakeholders.</li><li>High attention to detail with a commitment to data accuracy and integrity.</li><li>Must be able to work under pressure, following a plan and balancing competing requests by priority.</li><li>Strong customer service and team focus is required.</li><li>Must be able to demonstrate problem solving skills, including defining severity and demonstrating appropriate escalation.</li><li>Must be able to create solutions to resolve complex operational problems, collaborating with vendors and users as required, and identify trends that warrant immediate attention.</li><li>Must be able to maintain accountability for the timely resolution of specific issues and problems within a particular area, application, database, technology or system.</li></ul> Preferred Technical and Professional Expertise <ul><li>Experience at Department of State/Federal</li><li>Experience in Refugee Case and Data Managememt</li><li>Professional Data Warehouse Certifications</li></ul>

Introduction  A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.  You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience. Your Role and Responsibilities The Data Owner will be responsible for leading the Refugee Processing Center's data management strategy, encompassing all areas of data warehousing, data analytics, and business intelligence. This role will lead two distinct teams; one team focused on data engineering and architecture, designing, and building our ServiceNow data warehousing solutions, and another team of data analysts responsible for data exploration, analysis, trend identification, predictive analytics and modeling, and report generation for RPCs wide customer base.Develop, implement, and manage the company’s data strategy, aligning it with business objectives and technology capabilities.Oversee the design, development, and deployment of the data warehouse system that integrates ServiceNow data into actionable business insights. Implement a real-time data sync mechanism to ensure reports are always up-to-date and relevant to business needs.Lead a team of data engineers and solution architects in the research, design, and construction of data systems, including real-time data processing capabilities.Drive continuous improvement initiatives for the data warehouse and related infrastructure. Lead research into new technologies, methodologies, and best practices to enhance the efficiency, reliability, and scalability of our data systems.Oversee a team of data analysts to deliver quality data analysis, predictive modelling, and report generation.Act as a liaison between the technical teams and upper management, effectively translating business requirements into technical specifications and vice versa.Establish and maintain data governance, data management standards, and data quality metrics to ensure data integrity and security.Collaborate closely with the Security and Compliance team to develop and maintain necessary design and other documentations for the System Security Plan (SSP) and achieve Authority to Operate (ATO).Foster a data-driven culture within the organization and promote the value of accurate and accessible data.Continually evaluate emerging technologies to stay ahead of industry trends and opportunities.Manage team resources effectively, ensuring optimal allocation based on project requirements,individual skill sets, and team capacity. Oversee task management and work prioritization, ensuring project milestones and objectives are met on time.Regularly provide reports to Government leads regarding task progress, potential issues, and proposed solutions. Ensure transparent communication to facilitate informed decision-making and optimal support.Responsible for organizational integration technologies and platforms, interface configuration in a multi-system integration environment with packaged application customization, and custom integration development, with integration programming, analysis, coding, design, development, configuration, implementation, testing, documentation, application programming and solution analysis, support, maintenance, and troubleshooting.Document testing and maintenance of system corrections.Develop, document, and analyze user requirements to define the problem at hand.Must be located in the Washington, DC Metro Area Secret clearance required  Required Technical and Professional ExpertiseSecret ClearanceBachelor’s degree in Computer Science, Data Science, Information Systems, or Business; or the equivalent combination of education, technical training, or work experience.Minimum of 10 years of experience in data management roles, with at least 5 years in leadership positions.Proven experience in designing and deploying data warehouse solutions, specifically with ServiceNow integration.Extensive experience with data architecture and data warehousing principles and methodologies.Experience with modern data platforms and tools for data analysis, data quality, and business intelligence.Experience in leading and managing cross-functional teams.Strong understanding of data analytics and predictive modeling techniques.Excellent communication skills with the ability to translate complex data concepts into understandable business terms.Strong project management skills with the ability to handle multiple projects simultaneously.Excellent leadership skills with a strategic mindset.Exceptional problem-solving skills and analytical thinking.Strong interpersonal skills with the ability to communicate effectively with both technical and non-technical stakeholders.High attention to detail with a commitment to data accuracy and integrity.Must be able to work under pressure, following a plan and balancing competing requests by priority.Strong customer service and team focus is required.Must be able to demonstrate problem solving skills, including defining severity and demonstrating appropriate escalation.Must be able to create solutions to resolve complex operational problems, collaborating with vendors and users as required, and identify trends that warrant immediate attention.Must be able to maintain accountability for the timely resolution of specific issues and problems within a particular area, application, database, technology or system. Preferred Technical and Professional Expertise Experience at Department of State/FederalExperience in Refugee Case and Data ManagememtProfessional Data Warehouse Certifications

Data Owner/Engineer - IBM

Data Owner/Engineer

You must possess strong knowledge of firmware development, experience in low-level programming, and familiarity with infrastructure systems and tools. Effective problem-solving skills are essential.

You will design, develop, and test firmware for hardware systems, create documentation, ensure secure engineering practices, and collaborate with teams while applying agile methodologies.

Introduction:<ul><li>At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.</li></ul>Your Role and Responsibilities:<ul><li>Firmware is the software that integrates and interacts directly with hardware to control its operation, and may exist anywhere in a computing system from the central computing complex to management consoles, power supplies, and I/O adapters. Firmware Developers design, develop, test and deliver systems that enable hardware to function. </li><li>This role specializes in understanding the capabilities of hardware, firmware, Operating System and application interface layers, and uses the knowledge to deliver architecture and functional components to ensure end users can leverage all of a hardware system’s capabilities. </li><li>Firmware Developers may: 1) alter, organize and model the functionality of software; 2) create component level design and architecture; 3) create &amp; use design documentation, such as Functional Programming Specifications and high level design documents to implement identified components; 4) ensure that the implemented components are tested and ready to be integrated into the product; 5) provide fixes to defects identified by customers or internally. </li><li>Understanding of and ability to develop using Secure Engineering practices is also critical for this role. Firmware development can involve the following work approaches: collaboration with Designers to understand users and incorporate that understanding into design and development; application of agile methodologies throughout the entire development cycle, from design, code implementation/review, unit testing, functional testing, simulation, and real hardware integration testing; debugging reported problems, and designing, developing and testing code fixes. Focuses on Individual/Team Objectives and Developing Professional Effectiveness.</li></ul>Skills:Environment:<ul><li>Professional knowledge related to incumbent’s position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.</li></ul>Communication/Negotiation:<ul><li class="ql-align-justify">Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.</li></ul>Problem Solving:<ul><li>Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.</li></ul>Contribution/Leadership:<ul><li>Works on professional projects;work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.</li></ul>Impact on Business/Scope:<ul><li>Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.</li></ul>Required Technical and Professional Expertise:<ul><li class="ql-align-justify">Minimum of 2 years of software development experience with C/C++</li><li class="ql-align-justify">Ability to work in an agile, collaborative environment</li><li class="ql-align-justify">Strong problem-solving capability, with the ability to utilize technical knowledge and creativity to generate innovative solutions</li></ul>Preferred Technical and Professional Expertise:<ul><li class="ql-align-justify">Understanding of system architecture and assembly</li></ul>

Introduction:At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.Your Role and Responsibilities:Firmware is the software that integrates and interacts directly with hardware to control its operation, and may exist anywhere in a computing system from the central computing complex to management consoles, power supplies, and I/O adapters. Firmware Developers design, develop, test and deliver systems that enable hardware to function. This role specializes in understanding the capabilities of hardware, firmware, Operating System and application interface layers, and uses the knowledge to deliver architecture and functional components to ensure end users can leverage all of a hardware system’s capabilities. Firmware Developers may: 1) alter, organize and model the functionality of software; 2) create component level design and architecture; 3) create & use design documentation, such as Functional Programming Specifications and high level design documents to implement identified components; 4) ensure that the implemented components are tested and ready to be integrated into the product; 5) provide fixes to defects identified by customers or internally. Understanding of and ability to develop using Secure Engineering practices is also critical for this role. Firmware development can involve the following work approaches: collaboration with Designers to understand users and incorporate that understanding into design and development; application of agile methodologies throughout the entire development cycle, from design, code implementation/review, unit testing, functional testing, simulation, and real hardware integration testing; debugging reported problems, and designing, developing and testing code fixes. Focuses on Individual/Team Objectives and Developing Professional Effectiveness.Skills:Environment:Professional knowledge related to incumbent’s position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.Communication/Negotiation:Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.Problem Solving:Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.Contribution/Leadership:Works on professional projects;work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.Impact on Business/Scope:Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.Required Technical and Professional Expertise:Minimum of 2 years of software development experience with C/C++Ability to work in an agile, collaborative environmentStrong problem-solving capability, with the ability to utilize technical knowledge and creativity to generate innovative solutionsPreferred Technical and Professional Expertise:Understanding of system architecture and assembly

2024 Infrastructure Firmware Developer - IBM

<div>
 Introduction
 At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
 
 Your Role and Responsibilities
 Firmware is the software that integrates and interacts directly with hardware to control its operation, and may exist anywhere in a computing system from the central computing complex to management consoles, power supplies, and I/O adapters. Firmware Developers design, develop, test and deliver systems that enable hardware to function. This role specializes in understanding the capabilities of hardware, firmware, Operating System and application interface layers, and uses the knowledge to deliver architecture and functional components to ensure end users can leverage all of a hardware system's capabilities. Firmware Developers may: 1) alter, organize and model the functionality of software; 2) create component level design and architecture; 3) create &amp; use design documentation, such as Functional Programming Specifications and high level design documents to implement identified components; 4) ensure that the implemented components are tested and ready to be integrated into the product; 5) provide fixes to defects identified by customers or internally. Understanding of and ability to develop using Secure Engineering practices is also critical for this role. Firmware development can involve the following work approaches: collaboration with Designers to understand users and incorporate that understanding into design and development; application of agile methodologies throughout the entire development cycle, from design, code implementation/review, unit testing, functional testing, simulation, and real hardware integration testing; debugging reported problems, and designing, developing and testing code fixes. Focuses on Individual/Team Objectives and Developing Professional Effectiveness.Skills:
 
 Environment:
 Professional knowledge related to incumbent's position, team, and department. Requires ability to absorb professional knowledge quickly and develop skills.
 
 Communication/Negotiation:
 Draw upon professional concepts to collaborate with others to carry out assigned duties. Negotiation is required.
 
 Problem Solving:
 Recognize job-related problems. analyze causes using existing techniques or tools, prepare and recommend solution alternatives. Challenge the validity of given procedures and processes with the intent to enhance and improve.
 
 Contribution/Leadership:
 Works on professional projects;work is often reviewed for developmental purposes. Understand the standard mission of the professional group and vision in own area of competence. May directly influence people in own project. Position may require coordination of activities of less experienced or less knowledgeable team members.
 
 Impact on Business/Scope:
 Accountable for individual or team results. May contribute by supporting activities that are subject to business measurements, impact customer satisfaction, or impact immediate costs or expenses.
 
 Required Technical and Professional Expertise
 
 <ul>
 <li> Minimum of 2 years of software development experience with C/C++</li>
 <li> Ability to work in an agile, collaborative environment</li>
 <li> Strong problem-solving capability, with the ability to utilize technical knowledge and creativity to generate innovative solutions</li>
 </ul>
 Preferred Technical and Professional Expertise
 
 <ul>
 <li> Understanding of system architecture and assembly</li>
 </ul>
 About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.
 
 Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
 Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
 Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
 Are you ready to be an IBMer?
 About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
 
 Location StatementIBM offers a competitive and comprehensive benefits program. Eligible employees may have access to: - Healthcare benefits including medical &amp; prescription drug coverage, dental, vision, and mental health &amp; well being - Financial programs such as 401(k), the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short &amp; long- term disability coverage, and opportunities for performance based salary incentive programs - Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law - Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals - Diverse and inclusive employee resource groups, giving &amp; volunteer opportunities, and discounts on retail products, services &amp; experiences The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year. This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role. We consider qualified applicants with criminal histories, consistent with applicable law. IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.
 
 Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
</div>

2024 Infrastructure Firmware Developer

You must have an active TS Clearance, a Bachelor's degree in a technical field, 5+ years of management experience, 10+ years of hands-on experience, knowledge of ServiceNow platform and SDLC, ability to lead a team of developers, proficiency in programming languages, familiarity with database systems, expertise in data integration, and certifications in Agile methodologies.

You will lead teams of developers, design, and maintain ServiceNow based projects, conduct proofs of concept, manage schedules, develop training plans, maintain coding best practices, and diagnose and resolve application issues in an agile environment.

Bethesda

IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.Your Role and ResponsibilitiesIBM’s Federal Customer Transformation Service Line seeks a ServiceNow Solution Architect with functional expertise and a passion for modernizing government experiences on the ServiceNow Platform. Our ideal candidate has excellent presentation skills, finds creative solutions leveraging the simplest tools, has proven experience with Human-Centered Design principles, follows Agile fundamentals, and has the ability to tactfully challenge the status quo when it comes to the Federal experience.<ul><li>The Software Development Manager will be responsible for leading teams of developers to</li><li>design, develop, and maintain START which is built on ServiceNow’s products and platforms.</li><li>A strong knowledge base of the ServiceNow product and capabilities will be required.</li><li>A keen understanding of the market trends to keep up with new technologies and advancements in ServiceNow’s products.</li><li>Supports the PM and DPM in executing the Refugee Processing Center (RPC) project.</li><li>Conduct proofs of concept to evaluate the technical feasibility of new application capabilities.</li><li>Develop estimates, manage schedules and communication with partners for new features and releases.</li><li>Develop training plans and approaches to increase the software engineering capabilities of your team.</li><li>Develop and maintain coding best practices as part of an integrated agile team (analysts, designers, developers, testers) to consistently build features and functionality that meet the needs and priorities of the customer in a rapid and evolving environment.</li><li>Create code review standards for software engineers to identify defects (functional, performance, security, etc.) and suggest solutions and improvements.</li><li>Direct team in development of unit tests for regression and refactoring</li><li>Periodically diagnose and resolve application issues reported from production (especially and particularly code newly released into production).</li><li>Serve as the development lead for agile sprint efforts managing applicability and functionality of requirements identified for implementation.</li></ul>Must be located in the Washington, DC Metro AreaTop Secret clearance required with ability to obtain SCIRequired Technical and Professional Expertise:<ul><li>Active Top Secret Clearance with ability to obtain SCI</li><li>A Bachelor’s degree from an accredited university or college in a technical field such as</li><li>Information Systems, Information Sciences and Technology, Engineering, Computer Science, etc., or the equivalent combination of education, technical training, or work experience.</li><li>Minimum of (5) years of progressive management experience</li><li>At least ten years of hands-on experience in work similar to that being supervised.</li><li>A deep understanding of ServiceNow’s platform, modules, and architecture, ServiceNow</li><li>Developer instance, and applicable tools such as ServiceNow Studio, Visual Studio Code, and</li><li>ServiceNow PowerShell cmdlets.</li><li>An understanding of the SDLC and agile methodologies, including Agile sprint plans, code reviews, and change management procedures that ensure products are delivered quickly, but also meet high-quality standards.</li><li>Ability to lead and manage a team of developers, set priorities, manage risks, define scope, manage timelines, communicate progress and issues.</li><li>Proficiency in programming languages such as JavaScript, Angular JS, HTML, CSS, AJAX, Glide</li><li>API, server-side scripting, data imports, and data exports, REST API, and OData API.</li><li>Familiarity with tools like Bravium Best Practice Engine, WebStorm, Browsers debuggers, and/or Splunk.</li><li>Knowledge of relational and non-relational databases such as Oracle, MySQL, and PostgreSQL.</li><li>Expertise in setting up and configuring data integration between ServiceNow and other systems leveraging ServiceNow Integration Hub, Integration Broker, and REST APIs.</li><li>Familiarity with change management &amp; security approval processes and security regulations such as NIST standard SP 800.</li><li>Certified ScrumMaster (CSM), or comparable/equivalent qualifications.</li></ul>Preferred Technical and Professional Expertise<ul><li>Experience in Federal government consulting engagements</li><li>ServiceNow certifications</li><li>SAFe® or Agile-related certification</li></ul>

IntroductionA career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe.You’ll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio; including Software and Red Hat.Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you’ll be encouraged to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in ground breaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and development opportunities in an environment that embraces your unique skills and experience.Your Role and ResponsibilitiesIBM’s Federal Customer Transformation Service Line seeks a ServiceNow Solution Architect with functional expertise and a passion for modernizing government experiences on the ServiceNow Platform. Our ideal candidate has excellent presentation skills, finds creative solutions leveraging the simplest tools, has proven experience with Human-Centered Design principles, follows Agile fundamentals, and has the ability to tactfully challenge the status quo when it comes to the Federal experience.The Software Development Manager will be responsible for leading teams of developers todesign, develop, and maintain START which is built on ServiceNow’s products and platforms.A strong knowledge base of the ServiceNow product and capabilities will be required.A keen understanding of the market trends to keep up with new technologies and advancements in ServiceNow’s products.Supports the PM and DPM in executing the Refugee Processing Center (RPC) project.Conduct proofs of concept to evaluate the technical feasibility of new application capabilities.Develop estimates, manage schedules and communication with partners for new features and releases.Develop training plans and approaches to increase the software engineering capabilities of your team.Develop and maintain coding best practices as part of an integrated agile team (analysts, designers, developers, testers) to consistently build features and functionality that meet the needs and priorities of the customer in a rapid and evolving environment.Create code review standards for software engineers to identify defects (functional, performance, security, etc.) and suggest solutions and improvements.Direct team in development of unit tests for regression and refactoringPeriodically diagnose and resolve application issues reported from production (especially and particularly code newly released into production).Serve as the development lead for agile sprint efforts managing applicability and functionality of requirements identified for implementation.Must be located in the Washington, DC Metro AreaTop Secret clearance required with ability to obtain SCIRequired Technical and Professional Expertise:Active Top Secret Clearance with ability to obtain SCIA Bachelor’s degree from an accredited university or college in a technical field such asInformation Systems, Information Sciences and Technology, Engineering, Computer Science, etc., or the equivalent combination of education, technical training, or work experience.Minimum of (5) years of progressive management experienceAt least ten years of hands-on experience in work similar to that being supervised.A deep understanding of ServiceNow’s platform, modules, and architecture, ServiceNowDeveloper instance, and applicable tools such as ServiceNow Studio, Visual Studio Code, andServiceNow PowerShell cmdlets.An understanding of the SDLC and agile methodologies, including Agile sprint plans, code reviews, and change management procedures that ensure products are delivered quickly, but also meet high-quality standards.Ability to lead and manage a team of developers, set priorities, manage risks, define scope, manage timelines, communicate progress and issues.Proficiency in programming languages such as JavaScript, Angular JS, HTML, CSS, AJAX, GlideAPI, server-side scripting, data imports, and data exports, REST API, and OData API.Familiarity with tools like Bravium Best Practice Engine, WebStorm, Browsers debuggers, and/or Splunk.Knowledge of relational and non-relational databases such as Oracle, MySQL, and PostgreSQL.Expertise in setting up and configuring data integration between ServiceNow and other systems leveraging ServiceNow Integration Hub, Integration Broker, and REST APIs.Familiarity with change management & security approval processes and security regulations such as NIST standard SP 800.Certified ScrumMaster (CSM), or comparable/equivalent qualifications.Preferred Technical and Professional ExpertiseExperience in Federal government consulting engagementsServiceNow certificationsSAFe® or Agile-related certification

IBM

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