Inchcape is the world's leading independent automotive distribution partner.  

We work with more than 40 of the world's most loved automotive brands to power better mobility, today and in the future. Our 14,500 team members work across 40 country markets in Asia, Australasia and the Pacific; Central and South America; Africa; Europe and the UK. 

Automotive

Inchcape

You need managerial experience in customer service, budget management, target-driven success, marketing knowledge, understanding of legislation, strong customer focus, and excellent communication skills.

You will drive performance in service and parts, enhance customer satisfaction, manage costs and stock, address complaints, and ensure warranty procedures are followed for payment recovery.

Customer Relations

Sales & Business Development

Nottingham

<div>
 Aftersales Manager – Toyota and Lexus Nottingham Basic salary up to £49,500pa depending on experience, OTE up to £75k 45 Hours
 Work with a World class brand
 Supporting and leading the Aftersales department as an Aftersales Manager, you’ll be a consistent role model for the whole department, working to maximise efficiency and profitability.
 You’ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you’ll find the freedom to build a team you can be proud of.
 What we can offer you
 <ul>
 <li>33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available</li>
 <li>Retail discounts that save you money every day</li>
 <li>Gym discounts, cash healthcare plans, and a cycle-to-work scheme</li>
 <li>Car discounts for new and used purchases and servicing</li>
 <li>Flexible pension scheme and Sharesave scheme to grow your savings</li>
 <li>Family-friendly policies that help you spend more time with the people that matter</li>
 <li>A wellbeing programme to support you and your family</li>
 <li>An internal colleague recognition system to celebrate achievements</li>
 <li>A community volunteering day</li>
 </ul>
 What you’ll do day to day
 <ul>
 <li>Meet key performance indicators and targets for the service and parts departments</li>
 <li>Look for opportunities to increase efficiency of the Aftersales operation</li>
 <li>Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability</li>
 <li>Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team</li>
 <li>Respond promptly to any customer complaints and ensure timely and correct resolution</li>
 <li>Maintain rigorous control of costs, stock and budget</li>
 <li>Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due</li>
 </ul>
 Helpful skills and qualifications
 Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
 <ul>
 <li>Previous experience in managerial role in a customer-oriented department</li>
 <li>Ability to develop and monitor budgets</li>
 <li>Previous experience in a target driven role</li>
 <li>An understanding of marketing processes and development of pricing strategies</li>
 <li>Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties</li>
 <li>A customer focused approach</li>
 <li>Excellent communication skills – with ability to negotiate and influence</li>
 </ul>
 Who we are
 Be part of something big
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW &amp; MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.
</div>


 Aftersales Manager – Toyota and Lexus Nottingham Basic salary up to £49,500pa depending on experience, OTE up to £75k 45 Hours
 Work with a World class brand
 Supporting and leading the Aftersales department as an Aftersales Manager, you’ll be a consistent role model for the whole department, working to maximise efficiency and profitability.
 You’ll be able to use your knowledge and experience to have a real impact on the business. By keeping standards high, you’ll find the freedom to build a team you can be proud of.
 What we can offer you
 
  33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
  Retail discounts that save you money every day
  Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  Car discounts for new and used purchases and servicing
  Flexible pension scheme and Sharesave scheme to grow your savings
  Family-friendly policies that help you spend more time with the people that matter
  A wellbeing programme to support you and your family
  An internal colleague recognition system to celebrate achievements
  A community volunteering day
 
 What you’ll do day to day
 
  Meet key performance indicators and targets for the service and parts departments
  Look for opportunities to increase efficiency of the Aftersales operation
  Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
  Work with your team to develop understanding and implementation of a customer focussed environment, setting clear targets for the team
  Respond promptly to any customer complaints and ensure timely and correct resolution
  Maintain rigorous control of costs, stock and budget
  Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
 
 Helpful skills and qualifications
 Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
 
  Previous experience in managerial role in a customer-oriented department
  Ability to develop and monitor budgets
  Previous experience in a target driven role
  An understanding of marketing processes and development of pricing strategies
  Up to date knowledge of vehicle and consumer legislation, trade practices and FCA regulations and duties
  A customer focused approach
  Excellent communication skills – with ability to negotiate and influence
 
 Who we are
 Be part of something big
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.


Aftersales Manager - Inchcape

Aftersales Manager

You must deliver exceptional customer service, multitask efficiently, show a genuine desire to help, stay updated on Mercedes Benz products, and possess strong attention to detail and communication skills.

You will assist customers with their needs, manage the customer journey, support aftersales, facilitate test drives, process vehicle orders, arrange handovers, and follow up on inquiries.

Chester

<div>
 Customer Experience Expert - Mercedes Benz of Warrington £28,580.00 &amp; OTE £32,580.00 + Employee Benefits Full Time - 45 Hours
 Create experiences you can be proud of.
 The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.
 As a customer experience expert, you will be an ambassador for one of the world’s leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focused, premium experience.
 What we can offer you 
 <ul>
 <li>33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available</li>
 <li>Retail discounts that save you money every day</li>
 <li>Gym discounts, cash healthcare plans, and a cycle-to-work scheme</li>
 <li>Car discounts for new and used purchases and servicing</li>
 <li>Flexible pension scheme and Sharesave scheme to grow your savings</li>
 <li>Family-friendly policies that help you spend more time with the people that matter</li>
 <li>A wellbeing programme to support you and your family</li>
 <li>An internal colleague recognition system to celebrate achievements</li>
 <li>A community volunteering day</li>
 </ul>
 What you’ll do day to day 
 <ul>
 <li>Proactively approaching customers to offer help and advice based on the customers requirements</li>
 <li>Helps create the right retail environment for our customers – inc. display</li>
 <li>Planning and managing the Customer Journey – enabling them to make an informed decision – and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner</li>
 <li>Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure)</li>
 <li>Helps facilitate the basic needs of our aftersales customers – working with the aftersales team to provide seamless service</li>
 <li>Help facilitate the test drive experience of our product including product presentation and documentation</li>
 <li>Works with your managers to secure and process vehicle orders – including the effective use of Mercedes Benz platforms where applicable</li>
 <li>Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser</li>
 <li>Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable</li>
 </ul>
 Helpful skills and qualifications 
 Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
 <ul>
 <li>Ability to provide a first-class customer service with energy and enthusiasm</li>
 </ul>
 <ul>
 <li>An effective multitasker who is methodical and efficient</li>
 <li>Has a genuine desire to help people and the team</li>
 <li>Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information</li>
 <li>Attention to detail</li>
 <li>Excellent listening and communication skills</li>
 </ul>
 Who we are 
 Be part of something big
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW &amp; MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.
</div>


 Customer Experience Expert - Mercedes Benz of Warrington £28,580.00 & OTE £32,580.00 + Employee Benefits Full Time - 45 Hours
 Create experiences you can be proud of.
 The automotive industry is undergoing its biggest transformation, moving from a product to service centred approach. Mercedes is determined to be at the forefront of this transformation, revolutionising every step of the customers journey with the onsite dealership at its heart.
 As a customer experience expert, you will be an ambassador for one of the world’s leading brands, you will guide the customer through their journey as the first point of contact in the Retail Centre, delivering on their needs and requirements, whilst providing a customer focused, premium experience.
 What we can offer you 
 
  33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
  Retail discounts that save you money every day
  Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  Car discounts for new and used purchases and servicing
  Flexible pension scheme and Sharesave scheme to grow your savings
  Family-friendly policies that help you spend more time with the people that matter
  A wellbeing programme to support you and your family
  An internal colleague recognition system to celebrate achievements
  A community volunteering day
 
 What you’ll do day to day 
 
  Proactively approaching customers to offer help and advice based on the customers requirements
  Helps create the right retail environment for our customers – inc. display
  Planning and managing the Customer Journey – enabling them to make an informed decision – and providing customers with relevant information on all relevant products and services available throughout the retailer in a compliant manner
  Present a balanced presentation of funding options to a customer, following compliance processes and requirements (inc. Initial Sales Disclosure)
  Helps facilitate the basic needs of our aftersales customers – working with the aftersales team to provide seamless service
  Help facilitate the test drive experience of our product including product presentation and documentation
  Works with your managers to secure and process vehicle orders – including the effective use of Mercedes Benz platforms where applicable
  Helps arrange and agree handover details for customers who purchase a vehicle, working with admin and vehicle progress chaser
  Assists in following up previous visitors and enquiries to revisit assist and re appoint where suitable
 
 Helpful skills and qualifications 
 Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
 
  Ability to provide a first-class customer service with energy and enthusiasm
 
 
  An effective multitasker who is methodical and efficient
  Has a genuine desire to help people and the team
  Has a passion for the product - responsible for keeping up to date with the latest Mercedes Benz product information
  Attention to detail
  Excellent listening and communication skills
 
 Who we are 
 Be part of something big
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.


Customer Experience Expert - Inchcape

Customer Experience Expert

You must have excellent communication skills, IT literacy, strong customer service abilities, multitasking capabilities, and a friendly, approachable demeanor.

You will greet customers, manage calls and emails, record visits, prepare job cards, allocate loan cars, and provide repair and servicing quotations.

Hospitality & Retail

Coventry

<div>
 Service Assistant – Mercedes Benz of Coventry Salary £26,862.26 45 Hours Per Week - Full-Time
 Create experiences you can be proud of.
 Join our Team as a Service Assistant: Be the Face of Excellence!
 Working with world-class brands and delivering experiences you can be proud of; you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.
 As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
 What we can offer you
 <ul>
 <li>33 days’ annual leave, including bank holidays (pro rata)</li>
 <li>The opportunity to buy additional holiday</li>
 <li>Retail discounts that save you money every day</li>
 <li>Gym discounts, cash healthcare plans, and a cycle-to-work scheme</li>
 <li>Car discounts for new and used purchases and servicing</li>
 <li>Flexible pension scheme and Sharesave scheme to grow your savings</li>
 <li>Family-friendly policies that help you spend more time with the people that matter</li>
 <li>A wellbeing programme to support you and your family</li>
 <li>Ongoing recognition from your peers and leadership team</li>
 <li>A community volunteering day</li>
 </ul>
 What you’ll do day to day
 <ul>
 <li>Meet &amp; Greet Customers &amp; Visitors and provide suitable refreshments</li>
 <li>Answer and manage telephone system/emails and relay messages in timely manner</li>
 <li>Accurately record calls &amp; visits</li>
 <li>Job Card Preparation</li>
 <li>Allocate Loan Cars, Collection and Delivery Slots</li>
 <li>Providing quotations for repairs and servicing</li>
 </ul>
 Helpful skills and qualifications
 Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
 <ul>
 <li>Excellent communication skills, both written and verbal</li>
 <li>IT literacy</li>
 <li>Incredible customer service skills</li>
 <li>The ability to multitask and work under pressure</li>
 <li>A friendly and approachable manner</li>
 </ul>
 Who we are
 Be part of something big
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW &amp; MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.
</div>


 Service Assistant – Mercedes Benz of Coventry Salary £26,862.26 45 Hours Per Week - Full-Time
 Create experiences you can be proud of.
 Join our Team as a Service Assistant: Be the Face of Excellence!
 Working with world-class brands and delivering experiences you can be proud of; you will be the first point of contact for all customers that come through our doors. You will have excellent communication, great organisational skills, and the ability to create a warm and welcoming environment.
 As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
 What we can offer you
 
  33 days’ annual leave, including bank holidays (pro rata)
  The opportunity to buy additional holiday
  Retail discounts that save you money every day
  Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  Car discounts for new and used purchases and servicing
  Flexible pension scheme and Sharesave scheme to grow your savings
  Family-friendly policies that help you spend more time with the people that matter
  A wellbeing programme to support you and your family
  Ongoing recognition from your peers and leadership team
  A community volunteering day
 
 What you’ll do day to day
 
  Meet & Greet Customers & Visitors and provide suitable refreshments
  Answer and manage telephone system/emails and relay messages in timely manner
  Accurately record calls & visits
  Job Card Preparation
  Allocate Loan Cars, Collection and Delivery Slots
  Providing quotations for repairs and servicing
 
 Helpful skills and qualifications
 Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
 
  Excellent communication skills, both written and verbal
  IT literacy
  Incredible customer service skills
  The ability to multitask and work under pressure
  A friendly and approachable manner
 
 Who we are
 Be part of something big
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.


Service Assistant - Inchcape

Service Assistant

You need excellent communication, organizational skills, social media experience, photography abilities, a keen eye for detail, and self-motivation to succeed in this role.

You will capture high-quality images and videos of vehicles, upload specifications, merchandise stock, and provide insights to enhance online vehicle desirability and sales.

Marketing

<div>
 Digital Stock Merchandiser - Toyota Guildford
 £29,116.44pa, 45 hours per week 
 
 Join Our Team as a Digital Stock Merchandiser: Transforming Retail Online
 Working with world-class brands as a Digital Stock Merchandiser, you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
 What we can offer you
 <ul>
 <li>33 days’ annual leave, including bank holidays (pro rata)</li>
 <li>The opportunity to buy additional holiday</li>
 <li>Retail discounts that save you money every day</li>
 <li>Gym discounts, cash healthcare plans, and a cycle-to-work scheme</li>
 <li>Car discounts for new and used purchases and servicing</li>
 <li>Flexible pension scheme and Sharesave scheme to grow your savings</li>
 <li>Family-friendly policies that help you spend more time with the people that matter</li>
 <li>A wellbeing programme to support you and your family</li>
 <li>Ongoing recognition from your peers and leadership team</li>
 <li>A community volunteering day</li>
 </ul>
 What you’ll do day to day 
 <ul>
 <li>Taking quality images, creating an external video and internal 360 video of all inbound stock for use on our website adhering to all standards and regulations</li>
 <li>Identifying specification on each vehicle and classifying each vehicles unique selling points to be uploaded to relevant systems in a timely manner</li>
 <li>Upload photos, videos and specification into relevant systems that adhere to our standards and quality measures</li>
 <li>Merchandise each vehicle in line with agreed standards for the purposes of promoting and selling a vehicle</li>
 <li>Adhere to service level agreements in place to ensure accurate and timely turn around of stock</li>
 <li>Review enquiries against adverts and identify and suggesting ways to improve vehicles desirability online</li>
 <li>Identify any vehicle preparation issues that may prevent a car from selling, suggesting ways to improve the preparation and increase sales</li>
 <li>Provide specific vehicle information or photography to the digital sales team as requested</li>
 </ul>
 Helpful skills and qualifications
 Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
 As an ideal candidate, you will have;
 <ul>
 <li>Excellent customer service and communication skills</li>
 <li>Great organisational skills and the ability to prioritise your workload</li>
 <li>Experience and knowledge of using social media platforms</li>
 <li>Ability to take and edit quality photographs</li>
 <li>A keen eye for detail</li>
 <li>Self-motivation and the willingness to learn</li>
 </ul>
 Who we are
 Be part of something big!
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW &amp; MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.
</div>


 Digital Stock Merchandiser - Toyota Guildford
 £29,116.44pa, 45 hours per week
 
 Join Our Team as a Digital Stock Merchandiser: Transforming Retail Online
 Working with world-class brands as a Digital Stock Merchandiser, you’ll have the drive to deliver outstanding and trusted experiences for our customers. As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
 What we can offer you
 
  33 days’ annual leave, including bank holidays (pro rata)
  The opportunity to buy additional holiday
  Retail discounts that save you money every day
  Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  Car discounts for new and used purchases and servicing
  Flexible pension scheme and Sharesave scheme to grow your savings
  Family-friendly policies that help you spend more time with the people that matter
  A wellbeing programme to support you and your family
  Ongoing recognition from your peers and leadership team
  A community volunteering day
 
 What you’ll do day to day 
 
  Taking quality images, creating an external video and internal 360 video of all inbound stock for use on our website adhering to all standards and regulations
  Identifying specification on each vehicle and classifying each vehicles unique selling points to be uploaded to relevant systems in a timely manner
  Upload photos, videos and specification into relevant systems that adhere to our standards and quality measures
  Merchandise each vehicle in line with agreed standards for the purposes of promoting and selling a vehicle
  Adhere to service level agreements in place to ensure accurate and timely turn around of stock
  Review enquiries against adverts and identify and suggesting ways to improve vehicles desirability online
  Identify any vehicle preparation issues that may prevent a car from selling, suggesting ways to improve the preparation and increase sales
  Provide specific vehicle information or photography to the digital sales team as requested
 
 Helpful skills and qualifications
 Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
 As an ideal candidate, you will have;
 
  Excellent customer service and communication skills
  Great organisational skills and the ability to prioritise your workload
  Experience and knowledge of using social media platforms
  Ability to take and edit quality photographs
  A keen eye for detail
  Self-motivation and the willingness to learn
 
 Who we are
 Be part of something big!
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.


Digital Stock Merchandiser - Inchcape

Digital Stock Merchandiser

You must have strong communication, time management, and IT skills; a passion for customer experience; target-driven experience; and a full UK driving licence.

You will deliver excellent customer care, advise on parts and availability, manage stock levels and deliveries, process payments, and maintain accurate customer records.

Derby

<div>
 Parts Advisor – JLR Derby Basic salary £26,862pa + excellent OTE 45 Hours
 Create experiences you can be proud of.
 Working with world-class brands as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
 As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
 What we can offer you
 <ul>
 <li>33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available</li>
 <li>Retail discounts that save you money every day</li>
 <li>Gym discounts, cash healthcare plans, and a cycle-to-work scheme</li>
 <li>Car discounts for new and used purchases and servicing</li>
 <li>Flexible pension scheme and Sharesave scheme to grow your savings</li>
 <li>Family-friendly policies that help you spend more time with the people that matter</li>
 <li>A wellbeing programme to support you and your family</li>
 <li>An internal colleague recognition system to celebrate achievements</li>
 <li>A community volunteering day</li>
 </ul>
 What you’ll do day to day
 <ul>
 <li>Provide an outstanding level of customer care to those</li>
 <li>Advise customers on parts availability</li>
 <li>Provide advice on suitable parts to fit the customer’s requirements</li>
 <li>Monitor and manage stock levels</li>
 <li>Monitor and arrange stock delivery</li>
 <li>Obtain and process payments in a timely manner in adherence to Inchcape policy</li>
 <li>Maintain accurate customer records on our systems</li>
 </ul>
 Helpful skills and qualifications
 Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
 <ul>
 <li>Excellent communication and organisational skills</li>
 <li>A passion for delivering an incredible experience to all, whether internal or external customers</li>
 <li>IT Skills including previous use of web systems, email and Microsoft excel</li>
 <li>Excellent time management skills and the ability to work under pressure</li>
 <li>Previous experience in a target driven role</li>
 <li>Full UK driving licence</li>
 </ul>
 Who we are
 Be part of something big
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW &amp; MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.
</div>


 Parts Advisor – JLR Derby Basic salary £26,862pa + excellent OTE 45 Hours
 Create experiences you can be proud of.
 Working with world-class brands as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.
 As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.
 What we can offer you
 
  33 days’ annual leave, including bank holidays, rising with length of service. Holiday buying scheme also available
  Retail discounts that save you money every day
  Gym discounts, cash healthcare plans, and a cycle-to-work scheme
  Car discounts for new and used purchases and servicing
  Flexible pension scheme and Sharesave scheme to grow your savings
  Family-friendly policies that help you spend more time with the people that matter
  A wellbeing programme to support you and your family
  An internal colleague recognition system to celebrate achievements
  A community volunteering day
 
 What you’ll do day to day
 
  Provide an outstanding level of customer care to those
  Advise customers on parts availability
  Provide advice on suitable parts to fit the customer’s requirements
  Monitor and manage stock levels
  Monitor and arrange stock delivery
  Obtain and process payments in a timely manner in adherence to Inchcape policy
  Maintain accurate customer records on our systems
 
 Helpful skills and qualifications
 Don’t worry about ticking off every single skill here if you care about delivering great experiences as much as we do, we want to hear from you.
 
  Excellent communication and organisational skills
  A passion for delivering an incredible experience to all, whether internal or external customers
  IT Skills including previous use of web systems, email and Microsoft excel
  Excellent time management skills and the ability to work under pressure
  Previous experience in a target driven role
  Full UK driving licence
 
 Who we are
 Be part of something big
 Group 1 Automotive is on an exciting growth journey. We’re the largest partner in the UK for Mercedes- Benz, Volkswagen and Audi, and second largest for BMW & MINI.
 Home to more than 7000 colleagues who are dedicated to providing exceptional customer services, we have 113 dealerships in the UK, representing 21 brands at the forefront of automotive retail.
 But you don’t need to love cars to work with us - you just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.
 In return, we recognise that the success of our business is because of our fantastic people. Which is why we’re committed to providing fantastic career opportunities, comprehensive training, competitive pay and benefits and full support personally and professionally.


Inchcape

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