Small

AI is broken, split across incompatible frameworks, infrastructure, and hardware. Ivy brings all of the best-in-class tools directly to you, with one line of code.

Technology

On a mission to unify all Machine Learning (ML) frameworks

You must have B2B customer success experience, fluency in German and English, strong communication skills, a commercial mindset, and be data-driven with effective prioritization abilities.

You will build relationships, identify upsell opportunities, analyze metrics for better outcomes, advocate for customer needs, and streamline processes for operational excellence.

Customer Relations

Sales & Business Development

Berlin

About Ivy Ivy is a global API for instant bank payments. We enable businesses to accept instant bank payments - taking cards & wallets out of online transactions and reducing cost by up to 10x. Over 60 geographies worldwide are rolling out instant bank payment infrastructure right now. Ivy harmonises these regional bank payment schemes, bringing them to a single point of access. * Our current team consists of payment experts coming from companies like Klarna, Trade Republic, Revolut, TrueLayer, Goldman Sachs, Morgan Stanley, McKinsey, BCG, Trustly. * Our HQ is in Berlin, Germany. * We are working with many of Europe's fastest-growing merchants and innovators (e.g. alphacomm.io, mytheresa.com, vnx.li). * Up to today, we have raised $30M of funding from Valar Ventures and Creandum which previously backed fintechs like Wise, Klarna, Qonto, N26, and Trade Republic together with founders and industry executives from Adyen, Pleo, N26, Mollie, and Plaid as angel investors. Your Mission You will be the first on the ground and Ivy’s face to all our priority customers. Your mission is to build long-lasting relationships allowing us to grow revenue from our live customers. You are there to ensure that our customers use our product in the best way possible, will up-/cross-sale new products and features into our customer base, and help our product team ship in line with our customer needs. What You’ll Do * Build strong relationships: Develop trusted, value-driven relationships with our existing customers by understanding their goals and challenges. Act as their strategic advisor to unlock the full potential of Ivy’s offerings. * Upsell and Expand: Identify and execute on opportunities to introduce additional features or products that align with customer needs and drive revenue growth. * Leverage Data for Impact: Analyze and monitor key metrics to assess engagement, optimize performance, and share insights to enhance customer outcomes and retention. * Be a Customer Advocate: Partner with internal teams to communicate customer feedback and inform product improvements, ensuring we stay aligned with customer needs. * Strive for Operational Excellence: Consistently improve and streamline customer processes and interactions. Ensure every step of their journey is smooth, efficient, and geared toward achieving outstanding results and sustained success. What You’ll Need * Experience & Qualifications: * Proven success in a customer-facing B2B role, with experience driving growth and retention. * Demonstrated ability to identify and execute upsell opportunities. * Fluency in both German and English * Key Skills & Attributes: * Customer-Centric: You understand customer pain points and are driven to help them succeed. * Commercially Minded: You excel at identifying new opportunities, negotiating effectively, and delivering value. * Exceptional Communicator: You convey complex ideas clearly and confidently to a wide range of stakeholders. * Data-Driven: You leverage analytics to prioritize tasks, identify opportunities, and preempt challenges. * Effective Operator: You manage competing priorities with a structured and efficient approach. Not meeting every single requirement? That’s okay! Confidence can sometimes stop us from applying for a role, but here’s the truth: there’s no such thing as a ‘perfect’ candidate. The Perks of Working with Us * Work on a moonshot: We are working on changing the way money moves around the world to a more efficient, easier accessible system. * Team Events and Off-Sites: We are getting the team together in Berlin 4 times a year for full-week onsites. * The Tools You Need: We provide the best equipment for you to excel at your work. * Take part in the success: We give every employee equity to participate in the success of Ivy. * €1,000 for Personal Growth: Grow with your annual personal development budget.

About IvyIvy is a global API for instant bank payments. We enable businesses to accept instant bank payments - taking cards & wallets out of online transactions and reducing cost by up to 10x. Over 60 geographies worldwide are rolling out instant bank payment infrastructure right now. Ivy harmonises these regional bank payment schemes, bringing them to a single point of access. * Our current team consists of payment experts coming from companies like Klarna, Trade Republic, Revolut, TrueLayer, Goldman Sachs, Morgan Stanley, McKinsey, BCG, Trustly. * Our HQ is in Berlin, Germany. * We are working with many of Europe's fastest-growing merchants and innovators (e.g. alphacomm.io, mytheresa.com, vnx.li). * Up to today, we have raised $30M of funding from Valar Ventures and Creandum which previously backed fintechs like Wise, Klarna, Qonto, N26, and Trade Republic together with founders and industry executives from Adyen, Pleo, N26, Mollie, and Plaid as angel investors.      Your MissionYou will be the first on the ground and Ivy’s face to all our priority customers. Your mission is to build long-lasting relationships allowing us to grow revenue from our live customers. You are there to ensure that our customers use our product in the best way possible, will up-/cross-sale new products and features into our customer base, and help our product team ship in line with our customer needs.What You’ll Do * Build strong relationships: Develop trusted, value-driven relationships with our existing customers by understanding their goals and challenges. Act as their strategic advisor to unlock the full potential of Ivy’s offerings. * Upsell and Expand: Identify and execute on opportunities to introduce additional features or products that align with customer needs and drive revenue growth. * Leverage Data for Impact: Analyze and monitor key metrics to assess engagement, optimize performance, and share insights to enhance customer outcomes and retention. * Be a Customer Advocate: Partner with internal teams to communicate customer feedback and inform product improvements, ensuring we stay aligned with customer needs. * Strive for Operational Excellence: Consistently improve and streamline customer processes and interactions. Ensure every step of their journey is smooth, efficient, and geared toward achieving outstanding results and sustained success.      What You’ll Need * Experience & Qualifications:    * Proven success in a customer-facing B2B role, with experience driving growth and retention.    * Demonstrated ability to identify and execute upsell opportunities.    * Fluency in both German and English * Key Skills & Attributes:    * Customer-Centric: You understand customer pain points and are driven to help them succeed.    * Commercially Minded: You excel at identifying new opportunities, negotiating effectively, and delivering value.    * Exceptional Communicator: You convey complex ideas clearly and confidently to a wide range of stakeholders.    * Data-Driven: You leverage analytics to prioritize tasks, identify opportunities, and preempt challenges.    * Effective Operator: You manage competing priorities with a structured and efficient approach.      Not meeting every single requirement? That’s okay! Confidence can sometimes stop us from applying for a role, but here’s the truth: there’s no such thing as a ‘perfect’ candidate.The Perks of Working with Us * Work on a moonshot: We are working on changing the way money moves around the world to a more efficient, easier accessible system. * Team Events and Off-Sites: We are getting the team together in Berlin 4 times a year for full-week onsites. * The Tools You Need: We provide the best equipment for you to excel at your work. * Take part in the success: We give every employee equity to participate in the success of Ivy. * €1,000 for Personal Growth: Grow with your annual personal development budget.

Customer Success (m/f/d) - Ivy

&lt;strong&gt;About Ivy&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Ivy is a global API for instant bank payments. We enable businesses to accept instant bank payments - taking cards &amp;amp; wallets out of online transactions and reducing cost by up to 10x. Over 60 geographies worldwide are rolling out instant bank payment infrastructure right now. Ivy harmonises these regional bank payment schemes, bringing them to a single point of access.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Our current team consists of payment experts coming from companies like Klarna, Trade Republic, Revolut, TrueLayer, Goldman Sachs, Morgan Stanley, McKinsey, BCG, Trustly. &lt;/li&gt;&lt;li&gt;Our HQ is in Berlin, Germany. &lt;/li&gt;&lt;li&gt;We are working with many of Europe's fastest-growing merchants and innovators (e.g. alphacomm.io, mytheresa.com, vnx.li). &lt;/li&gt;&lt;li&gt;Up to today, we have raised $30M of funding from Valar Ventures and Creandum which previously backed fintechs like Wise, Klarna, Qonto, N26, and Trade Republic together with founders and industry executives from Adyen, Pleo, N26, Mollie, and Plaid as angel investors. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Your Mission&lt;br&gt;&lt;br&gt;&lt;/strong&gt;You will be the first on the ground and Ivy’s face to all our priority customers. Your mission is to build long-lasting relationships allowing us to grow revenue from our live customers. You are there to ensure that our customers use our product in the best way possible, will up-/cross-sale new products and features into our customer base, and help our product team ship in line with our customer needs.&lt;br&gt;&lt;br&gt;&lt;strong&gt;What You’ll Do&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Build strong relationships: Develop trusted, value-driven relationships with our existing customers by understanding their goals and challenges. Act as their strategic advisor to unlock the full potential of Ivy’s offerings. &lt;/li&gt;&lt;li&gt;Upsell and Expand: Identify and execute on opportunities to introduce additional features or products that align with customer needs and drive revenue growth. &lt;/li&gt;&lt;li&gt;Leverage Data for Impact: Analyze and monitor key metrics to assess engagement, optimize performance, and share insights to enhance customer outcomes and retention. &lt;/li&gt;&lt;li&gt;Be a Customer Advocate: Partner with internal teams to communicate customer feedback and inform product improvements, ensuring we stay aligned with customer needs. &lt;/li&gt;&lt;li&gt;Strive for Operational Excellence: Consistently improve and streamline customer processes and interactions. Ensure every step of their journey is smooth, efficient, and geared toward achieving outstanding results and sustained success. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;What You’ll Need&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Experience &amp;amp; Qualifications:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Proven success in a customer-facing B2B role, with experience driving growth and retention. &lt;/li&gt;&lt;li&gt;Demonstrated ability to identify and execute upsell opportunities. &lt;/li&gt;&lt;li&gt;Fluency in both German and English&lt;/li&gt;&lt;/ul&gt;&lt;li&gt;Key Skills &amp;amp; Attributes:&lt;/li&gt;&lt;ul&gt;&lt;li&gt;Customer-Centric: You understand customer pain points and are driven to help them succeed. &lt;/li&gt;&lt;li&gt;Commercially Minded: You excel at identifying new opportunities, negotiating effectively, and delivering value. &lt;/li&gt;&lt;li&gt;Exceptional Communicator: You convey complex ideas clearly and confidently to a wide range of stakeholders. &lt;/li&gt;&lt;li&gt;Data-Driven: You leverage analytics to prioritize tasks, identify opportunities, and preempt challenges. &lt;/li&gt;&lt;li&gt;Effective Operator: You manage competing priorities with a structured and efficient approach. &lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;/ul&gt;&lt;em&gt;Not meeting every single requirement? That’s okay! Confidence can sometimes stop us from applying for a role, but here’s the truth: there’s no such thing as a ‘perfect’ candidate.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;strong&gt;The Perks of Working with Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Work on a moonshot: We are working on changing the way money moves around the world to a more efficient, easier accessible system. &lt;/li&gt;&lt;li&gt;Team Events and Off-Sites: We are getting the team together in Berlin 4 times a year for full-week onsites. &lt;/li&gt;&lt;li&gt;The Tools You Need: We provide the best equipment for you to excel at your work. &lt;/li&gt;&lt;li&gt;Take part in the success: We give every employee equity to participate in the success of Ivy. &lt;/li&gt;&lt;li&gt;€1,000 for Personal Growth: Grow with your annual personal development budget.&lt;/li&gt;&lt;/ul&gt;

Customer Success (m/f/d)

You have experience building production systems with Typescript & Node, excel in problem-solving, are action-oriented, thrive in small teams, and are self-motivated with high standards.

You will automate operations, develop fullstack features, manage end-to-end deployment, and tackle complex technical challenges in small teams.

Software Engineering

IT & Cybersecurity

About Ivy Ivy is building an API to move money at internet speed. We enable businesses to accept instant bank payments - taking cards & wallets out of online transactions and reducing cost by up to 10x. Over 60 geographies worldwide are rolling out instant bank payment infrastructure right now. Ivy harmonises these regional bank payment schemes, bringing them to a single point of access. * Our current team consists of payment experts coming from companies like Klarna, Trade Republic, Revolut, TrueLayer, Goldman Sachs, Morgan Stanley, McKinsey, BCG, Trustly. * Our HQ is in Berlin, Germany. * We are working with many of Europe's fastest-growing merchants and innovators (e.g. alphacomm.io, mytheresa.com, vnx.li). * Up to today, we have raised $30M of funding from Valar Ventures and Creandum which previously backed fintechs like Wise, Klarna, Qonto, N26, and Trade Republic together with founders and industry executives from Adyen, Pleo, N26, Mollie, and Plaid as angel investors. Your Mission As a founder's associate engineer, you will work closely with the CTO, Simon on automation, research and execution of projects. You will work fullstack on our core product. You will join as engineer #11 and work in a tightly-knit team, driving and contributing to key technical decisions. Your Responsibilities * Automate operations with AI * Working fullstack on the product * Executing projects in small teams * Build features with a “you build it, you run it” mindset, taking responsibility for testing, deployment, and monitoring. * Research complex technical problems and push strategic initiatives Your Profile * Technical Expertise: You built a production system before, preferably with Typescript & Node. * Problem Solving: You can easily go super deep into complex problems and solve them. * High Agency: You have a natural bias to action and want to fix things on the go. * Team Collaboration: You enjoy working with a small team to ship high-quality code quickly. * Drive and Ambition: Self-motivated with a strong drive to achieve high standards. How We Work * Take pride in your work: We strive for building high quality software. * You Build It, You Run It: We assume end to end ownership from thinking about a customer problem to checking that it runs as expected in production. * Ship Fast & Often: Get your code to production rather today than tomorrow. * Holistic Approach: Everyone works across the whole stack if necessary, we dont want silos in our team. The Perks of Working with Us * Work on a moonshot: We are working on changing the way money moves around the world to a more efficient, easier accessible system. * Team Events and Off-Sites: We are getting the team together in Berlin 4 times a year for full-week onsites. * The Tools You Need: We provide the best equipment for you to excel at your work. * Take part in the success: We give every employee equity to participate in the success of Ivy. * €1,000 for Personal Growth: Grow with your annual personal development budget.

About IvyIvy is building an API to move money at internet speed. We enable businesses to accept instant bank payments - taking cards & wallets out of online transactions and reducing cost by up to 10x. Over 60 geographies worldwide are rolling out instant bank payment infrastructure right now. Ivy harmonises these regional bank payment schemes, bringing them to a single point of access. * Our current team consists of payment experts coming from companies like Klarna, Trade Republic, Revolut, TrueLayer, Goldman Sachs, Morgan Stanley, McKinsey, BCG, Trustly. * Our HQ is in Berlin, Germany. * We are working with many of Europe's fastest-growing merchants and innovators (e.g. alphacomm.io, mytheresa.com, vnx.li). * Up to today, we have raised $30M of funding from Valar Ventures and Creandum which previously backed fintechs like Wise, Klarna, Qonto, N26, and Trade Republic together with founders and industry executives from Adyen, Pleo, N26, Mollie, and Plaid as angel investors.      Your MissionAs a founder's associate engineer, you will work closely with the CTO, Simon on automation, research and execution of projects. You will work fullstack on our core product. You will join as engineer #11 and work in a tightly-knit team, driving and contributing to key technical decisions.Your Responsibilities * Automate operations with AI * Working fullstack on the product * Executing projects in small teams * Build features with a “you build it, you run it” mindset, taking responsibility for testing, deployment, and monitoring. * Research complex technical problems and push strategic initiatives      Your Profile * Technical Expertise: You built a production system before, preferably with Typescript & Node. * Problem Solving: You can easily go super deep into complex problems and solve them. * High Agency: You have a natural bias to action and want to fix things on the go. * Team Collaboration: You enjoy working with a small team to ship high-quality code quickly. * Drive and Ambition: Self-motivated with a strong drive to achieve high standards.      How We Work * Take pride in your work: We strive for building high quality software. * You Build It, You Run It: We assume end to end ownership from thinking about a customer problem to checking that it runs as expected in production. * Ship Fast & Often: Get your code to production rather today than tomorrow. * Holistic Approach: Everyone works across the whole stack if necessary, we dont want silos in our team.      The Perks of Working with Us * Work on a moonshot: We are working on changing the way money moves around the world to a more efficient, easier accessible system. * Team Events and Off-Sites: We are getting the team together in Berlin 4 times a year for full-week onsites. * The Tools You Need: We provide the best equipment for you to excel at your work. * Take part in the success: We give every employee equity to participate in the success of Ivy. * €1,000 for Personal Growth: Grow with your annual personal development budget.

Founder's Associate Engineer (m/f/d) - Ivy

&lt;strong&gt;About Ivy&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Ivy is building an API to move money at internet speed. We enable businesses to accept instant bank payments - taking cards &amp;amp; wallets out of online transactions and reducing cost by up to 10x. Over 60 geographies worldwide are rolling out instant bank payment infrastructure right now. Ivy harmonises these regional bank payment schemes, bringing them to a single point of access.&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Our current team consists of payment experts coming from companies like Klarna, Trade Republic, Revolut, TrueLayer, Goldman Sachs, Morgan Stanley, McKinsey, BCG, Trustly. &lt;/li&gt;&lt;li&gt;Our HQ is in Berlin, Germany. &lt;/li&gt;&lt;li&gt;We are working with many of Europe's fastest-growing merchants and innovators (e.g. alphacomm.io, mytheresa.com, vnx.li). &lt;/li&gt;&lt;li&gt;Up to today, we have raised $30M of funding from Valar Ventures and Creandum which previously backed fintechs like Wise, Klarna, Qonto, N26, and Trade Republic together with founders and industry executives from Adyen, Pleo, N26, Mollie, and Plaid as angel investors. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Your Mission&lt;br&gt;&lt;br&gt;&lt;/strong&gt;As a founder's associate engineer, you will work closely with the CTO, Simon on automation, research and execution of projects. You will work fullstack on our core product. You will join as engineer #11 and work in a tightly-knit team, driving and contributing to key technical decisions.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Your Responsibilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Automate operations with AI&lt;/li&gt;&lt;li&gt;Working fullstack on the product&lt;/li&gt;&lt;li&gt;Executing projects in small teams&lt;/li&gt;&lt;li&gt;Build features with a “you build it, you run it” mindset, taking responsibility for testing, deployment, and monitoring. &lt;/li&gt;&lt;li&gt;Research complex technical problems and push strategic initiatives&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Your Profile&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Technical Expertise: You built a production system before, preferably with Typescript &amp;amp; Node. &lt;/li&gt;&lt;li&gt;Problem Solving: You can easily go super deep into complex problems and solve them. &lt;/li&gt;&lt;li&gt;High Agency: You have a natural bias to action and want to fix things on the go. &lt;/li&gt;&lt;li&gt;Team Collaboration: You enjoy working with a small team to ship high-quality code quickly. &lt;/li&gt;&lt;li&gt;Drive and Ambition: Self-motivated with a strong drive to achieve high standards. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;How We Work&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Take pride in your work: We strive for building high quality software. &lt;/li&gt;&lt;li&gt;You Build It, You Run It: We assume end to end ownership from thinking about a customer problem to checking that it runs as expected in production. &lt;/li&gt;&lt;li&gt;Ship Fast &amp;amp; Often: Get your code to production rather today than tomorrow. &lt;/li&gt;&lt;li&gt;Holistic Approach: Everyone works across the whole stack if necessary, we dont want silos in our team. &lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;The Perks of Working with Us&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Work on a moonshot: We are working on changing the way money moves around the world to a more efficient, easier accessible system. &lt;/li&gt;&lt;li&gt;Team Events and Off-Sites: We are getting the team together in Berlin 4 times a year for full-week onsites. &lt;/li&gt;&lt;li&gt;The Tools You Need: We provide the best equipment for you to excel at your work. &lt;/li&gt;&lt;li&gt;Take part in the success: We give every employee equity to participate in the success of Ivy. &lt;/li&gt;&lt;li&gt;€1,000 for Personal Growth: Grow with your annual personal development budget.&lt;/li&gt;&lt;/ul&gt;

Founder's Associate Engineer (m/f/d)

You need strong customer operations experience, escalation handling, organization skills, communication, Microsoft Office proficiency, basic scripting, and issue-tracking tool knowledge.

You will communicate with teams, oversee customer releases, conduct health checks, analyze incidents, lead and own projects, report findings, and help prioritize backlogs and roadmaps.

Marketing

Hyderabad

<div>Company Description 
Ivy is a global, cutting-edge software and support services provider, partnering with one of the world&rsquo;s biggest online gaming and entertainment groups. Founded in 2001, we&rsquo;ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.
This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.
A strong communicator, the Marketing UAT &amp; Incident Management Associate / Senior Associate is a proactive person with ability to handle pressure and deal with multiple stakeholders at any given point of time.
For Marketing UAT their primary responsibility is to ensure features are released in scope and in high quality and in case this is impossible to bring about a conscious, aligned decision whether to launch with &quot;known issues&quot; or to postpone releases.
For Marketing Incidents Management main focus is on Incidents Preventions by performing daily health &amp; sanity checks and following up with respective Marketing Teams as well as and to work alongside SOC for tech incidents.
It entails supporting business and marketing teams end to end in incidents resolution and support project management for issues requiring developmental support. 
Job Description 
Key Responsibilities
<ul><li>Broad knowledge of all products, applications, webs</li><li>
Broad knowledge of our markets &amp; the industry</li><li>
Communicate on eye-level with Product, Marketing Owners, Developers, (Tech) Incident Managers, Business Intelligence</li><li>
Sign off on ALL customer facing releases</li><li>
Deep dives for Framework Releases</li><li>
Daily Health &amp; Sanity Checks + respective follow-ups</li><li>
Assure INC quality &amp; speedy resolution of Marketing INCs</li><li>
Root cause analysis</li><li>
Leading projects</li><li>
Owning projects</li><li>
Reporting</li><li>
Inputs for prioritization of backlogs &amp; roadmaps</li></ul> 
Key Relationships<ul><li>
Director of CX</li><li>
Head of MUIM &amp; PC</li><li>
Team Lead MUIM</li><li>
Product Owners</li><li>
Business Delivery Manager</li><li>
Delivery Teams</li><li>
Business P&amp;L teams</li><li>
Regional Marketeers</li><li>
Product Content</li><li>
Customer Service</li><li>
Business Intelligence</li></ul> 

Qualifications 
Knowledge, Experience, Skills<ul><li>
Experience in customer operations is critical to this position (experience in the gaming/gambling industry is a plus)</li><li>
The candidate must have experience in handling escalations and bringing teams together for quick resolution</li><li>
</li><li>
Ability to brief requirements and manage progress on a regular basis.</li><li>
Good self-organizational and prioritization skills</li><li>
Strong communication skills</li><li>
Proficiency in Microsoft Office Suite</li><li>
Attention to detail and ability to work under pressure and tight deadlines</li><li>
Ability to think &lsquo;outside the box&rsquo; and find solutions in case work around are required</li><li>
Basic scripting knowledge</li><li>
Solid experience with issue-tracking and release-management tools 
(e.g. Jira, Mantis, ServiceNow, VersionOne, &hellip;) is a plus</li><li>
Experience with data analytics &amp; visualization tools (e.g. kibana, mpulse, Catchpoint, Google Analytics, &hellip;) is a plus</li><li>
Experience in Project Management, Software Engineering, Business Informatics is a plus</li><li>
Understanding of agile software-release-management processes</li><li>
Understanding of testing and testing methodologies</li><li>
Bachelor&rsquo;s Degree</li></ul> 

Additional Information 
At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:<ul><li>
Safe home pickup and home drop (Hyderabad Office Only)</li><li>
Group Mediclaim policy</li><li>
Group Critical Illness policy</li><li>
Communication &amp; Relocation allowance</li><li>
Annual Health check</li></ul>
And outside of this, you&rsquo;ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.<div></div>
At Ivy, we do what&rsquo;s right. It&rsquo;s one of our core values and that&rsquo;s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.</div>

Company Description
Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.
This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.
A strong communicator, the Marketing UAT & Incident Management Associate / Senior Associate is a proactive person with ability to handle pressure and deal with multiple stakeholders at any given point of time.
For Marketing UAT their primary responsibility is to ensure features are released in scope and in high quality and in case this is impossible to bring about a conscious, aligned decision whether to launch with "known issues" or to postpone releases.
For Marketing Incidents Management main focus is on Incidents Preventions by performing daily health & sanity checks and following up with respective Marketing Teams as well as and to work alongside SOC for tech incidents.
It entails supporting business and marketing teams end to end in incidents resolution and support project management for issues requiring developmental support.
Job Description
Key Responsibilities
Broad knowledge of all products, applications, webs
Broad knowledge of our markets & the industry
Communicate on eye-level with Product, Marketing Owners, Developers, (Tech) Incident Managers, Business Intelligence
Sign off on ALL customer facing releases
Deep dives for Framework Releases
Daily Health & Sanity Checks + respective follow-ups
Assure INC quality & speedy resolution of Marketing INCs
Root cause analysis
Leading projects
Owning projects
Reporting
Inputs for prioritization of backlogs & roadmaps
Key Relationships
Director of CX
Head of MUIM & PC
Team Lead MUIM
Product Owners
Business Delivery Manager
Delivery Teams
Business P&L teams
Regional Marketeers
Product Content
Customer Service
Business Intelligence

Qualifications
Knowledge, Experience, Skills
Experience in customer operations is critical to this position (experience in the gaming/gambling industry is a plus)
The candidate must have experience in handling escalations and bringing teams together for quick resolution

Ability to brief requirements and manage progress on a regular basis.
Good self-organizational and prioritization skills
Strong communication skills
Proficiency in Microsoft Office Suite
Attention to detail and ability to work under pressure and tight deadlines
Ability to think ‘outside the box’ and find solutions in case work around are required
Basic scripting knowledge
Solid experience with issue-tracking and release-management tools
(e.g. Jira, Mantis, ServiceNow, VersionOne, …) is a plus
Experience with data analytics & visualization tools (e.g. kibana, mpulse, Catchpoint, Google Analytics, …) is a plus
Experience in Project Management, Software Engineering, Business Informatics is a plus
Understanding of agile software-release-management processes
Understanding of testing and testing methodologies
Bachelor’s Degree

Additional Information
At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:
Safe home pickup and home drop (Hyderabad Office Only)
Group Mediclaim policy
Group Critical Illness policy
Communication & Relocation allowance
Annual Health check
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

MUAT/MUIM - Ivy

MUAT/MUIM

You need 2-6 years of relevant experience, strong CMS knowledge (SiteCore preferred), HTML understanding, attention to detail, time management, team collaboration skills, and fluent English.

You will create promotional assets, manage localization, coordinate with product teams, ensure compliance, maintain SiteCore templates, and conduct quality checks for online content.

<div>Job Description 
Key Responsibilities<ul><li>
Creating promotional assets such as web pages, emails, teasers, and other online assets in multiple languages for Casino and Poker using the company content management system (SiteCore).</li><li>
Development of non-standard assets from &bdquo;Theme park &ldquo;elements.</li><li>
Coordination of translation processes with localisation.</li><li>
Maintaining close relationships with all product management teams in order to improve our product.</li><li>
Be an expert of all manageable elements.</li><li>
Own Central Marketing Content Configuration.</li><li>
Provide ad-hoc support for Compliance &amp; Legal.</li><li>
Manage configurations of Sign-Up journeys.</li><li>
Quality checking, testing and maintaining high standards.</li><li>
Being the point of contact to Studios with maintenance of existing SiteCore templates (new features, &acute;bugs&acute; etc.) and the development of new SiteCore templates (new teasers, new mailing templates etc.) 
</li></ul>Key Relationships<ul><li>
Director of CX</li><li>
Head of MUIM &amp; PC</li><li>
Team Lead Product Content</li><li>
Business P&amp;L teams</li></ul><ul><li>
Compliance &amp; Legal</li><li>
 Regional Marketeers</li><li>
Customer Service</li><li>
Delivery Teams</li><li>
Product Owners</li><li>
Business Intelligence</li></ul> 
 
 
Qualifications 
Knowledge, Experience, Skills<ul><li>
From 2 to 6 years of experience on similar position</li><li>
A strong understanding of content management systems (SiteCore preferred).</li><li>
Understanding of common web-technologies (mainly HTML).</li><li>
Flawless attention to detail, willingness to learn and commitment to producing high-quality work.</li><li>
Pro-active and self-organized with an ability to work well under pressure.</li><li>
Excellent time management.</li><li>
Ability to collaborate effectively and work as a team player</li><li>
Fluent English.</li><li>
Experience with data analytics &amp; visualization tools (e.g. kibana, mpulse, Catchpoint, Google Analytics, &hellip;) is a plus.</li></ul> 
Additional Information 
At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:<ul><li>
Safe home pickup and home drop (Hyderabad Office Only)</li><li>
Group Mediclaim policy</li><li>
Group Critical Illness policy</li><li>
Communication &amp; Relocation allowance</li><li>
Annual Health check</li></ul>
And outside of this, you&rsquo;ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.<div></div>
At Ivy, we do what&rsquo;s right. It&rsquo;s one of our core values and that&rsquo;s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.</div>

Job Description
Key Responsibilities
Creating promotional assets such as web pages, emails, teasers, and other online assets in multiple languages for Casino and Poker using the company content management system (SiteCore).
Development of non-standard assets from „Theme park “elements.
Coordination of translation processes with localisation.
Maintaining close relationships with all product management teams in order to improve our product.
Be an expert of all manageable elements.
Own Central Marketing Content Configuration.
Provide ad-hoc support for Compliance & Legal.
Manage configurations of Sign-Up journeys.
Quality checking, testing and maintaining high standards.
Being the point of contact to Studios with maintenance of existing SiteCore templates (new features, ´bugs´ etc.) and the development of new SiteCore templates (new teasers, new mailing templates etc.)
Key Relationships
Director of CX
Head of MUIM & PC
Team Lead Product Content
Business P&L teams
Compliance & Legal
 Regional Marketeers
Customer Service
Delivery Teams
Product Owners
Business Intelligence


Qualifications
Knowledge, Experience, Skills
From 2 to 6 years of experience on similar position
A strong understanding of content management systems (SiteCore preferred).
Understanding of common web-technologies (mainly HTML).
Flawless attention to detail, willingness to learn and commitment to producing high-quality work.
Pro-active and self-organized with an ability to work well under pressure.
Excellent time management.
Ability to collaborate effectively and work as a team player
Fluent English.
Experience with data analytics & visualization tools (e.g. kibana, mpulse, Catchpoint, Google Analytics, …) is a plus.
Additional Information
At Ivy, we know that signing top players requires a great starting package, and plenty of support to inspire peak performance. Join us, and a competitive salary is just the beginning. Working for us you can expect to receive great benefits like:
Safe home pickup and home drop (Hyderabad Office Only)
Group Mediclaim policy
Group Critical Illness policy
Communication & Relocation allowance
Annual Health check
And outside of this, you’ll have the chance to turn recognition from leaders and colleagues into amazing prizes. Join a winning team of talented people and be a part of an inclusive and supporting community where everyone is celebrated for being themselves.
Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us.
At Ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

Production Designer - Ivy

Production Designer

You should have expertise in testing stages, API testing, test automation frameworks, CI/CD, advanced programming skills, Linux, DB queries, and proficiency in test management and strategy.

You will manage testing activities, develop strategies and frameworks, conduct user acceptance and systems testing, troubleshoot issues, and utilize programming languages and tools for cross-browser testing.

<div>Company Description 
Ivy is a global, cutting-edge software and support services provider, partnering with one of the world&rsquo;s biggest online gaming and entertainment groups. Founded in 2001, we&rsquo;ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.
This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter. 
Job Description 
<ul><li>
Advance in Test Management, the process of managing the testing activities to ensure high quality and high-end testing of the software.</li><li>
Advance in Test Strategy, an outline that describes the testing approach of the software development cycle.</li><li>
Advance in Test designing, can analyze potential impact of feature across software, hardware</li><li>
Advance in the creation of Test Automation Frameworks, a set of components that facilitate executing tests and comprehensive reporting of test results.</li><li>
Advanced level of User Acceptance Testing, the last phase of the software testing process carried out by the user or client to determine whether it can be accepted or not.</li><li>
Advance in IT Risk Management, the policies, procedures, and technologies that a company uses to mitigate threats from malicious actors and reduce information technology vulnerabilities.</li><li>
Advance in Troubleshooting, systematic process of identifying, diagnosing, and resolving issues or problems that arise in various systems, devices, or processes.</li><li>
Expertise in Linux command and DB queries.</li><li>
Experience with cross browser testing and expertise in one of Cloud Device solutions like Browser stack and Lambdatest.</li><li>
Advance Systems Testing, testing conducted on a complete integrated system to evaluate the system's compliance with its specified requirements.</li><li>
Advance level in at least one of modern programming languages such as Java, JavaScript, C#, Python etc.</li></ul> 

Qualifications 
<ul><li>
Proficient in all testing stages, including requirements analysis, test planning, execution, and reporting.</li><li>
Experienced in API testing with tools like Postman and RESTAssured.</li><li>
Skilled in test management tools (e.g., Jira, Xray) and test automation frameworks (e.g., Selenium WebDriver, Appium, Playwright).</li><li>
Capable of designing test automation frameworks from scratch.</li><li>
Knowledgeable in test design for non-functional requirements like performance, security, and accessibility.</li><li>
Experienced in CI/CD concepts and Scrum/Agile methodologies.</li><li>
Strong communication skills for coordinating with various roles and stakeholders.</li></ul> 

Additional Information<div></div> 
At Ivy, we do what&rsquo;s right. It&rsquo;s one of our core values and that&rsquo;s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.</div>

Company Description
Ivy is a global, cutting-edge software and support services provider, partnering with one of the world’s biggest online gaming and entertainment groups. Founded in 2001, we’ve grown from a small tech company in Hyderabad to one creating innovative software solutions used by millions of consumers around the world, with billions of transactions taking place to head even some of the biggest technology giants. Focused on quality at scale, we deliver excellence to our customers day in and day out, with everyone working together to make what sometimes feels impossible, possible.
This means that not only do you get to work for a dynamic organization delivering pioneering technology, gaming and business solutions, you can also have an exciting and entertaining career. At Ivy, Bright Minds Shine Brighter.
Job Description

Advance in Test Management, the process of managing the testing activities to ensure high quality and high-end testing of the software.
Advance in Test Strategy, an outline that describes the testing approach of the software development cycle.
Advance in Test designing, can analyze potential impact of feature across software, hardware
Advance in the creation of Test Automation Frameworks, a set of components that facilitate executing tests and comprehensive reporting of test results.
Advanced level of User Acceptance Testing, the last phase of the software testing process carried out by the user or client to determine whether it can be accepted or not.
Advance in IT Risk Management, the policies, procedures, and technologies that a company uses to mitigate threats from malicious actors and reduce information technology vulnerabilities.
Advance in Troubleshooting, systematic process of identifying, diagnosing, and resolving issues or problems that arise in various systems, devices, or processes.
Expertise in Linux command and DB queries.
Experience with cross browser testing and expertise in one of Cloud Device solutions like Browser stack and Lambdatest.
Advance Systems Testing, testing conducted on a complete integrated system to evaluate the system's compliance with its specified requirements.
Advance level in at least one of modern programming languages such as Java, JavaScript, C#, Python etc.

Qualifications

Proficient in all testing stages, including requirements analysis, test planning, execution, and reporting.
Experienced in API testing with tools like Postman and RESTAssured.
Skilled in test management tools (e.g., Jira, Xray) and test automation frameworks (e.g., Selenium WebDriver, Appium, Playwright).
Capable of designing test automation frameworks from scratch.
Knowledgeable in test design for non-functional requirements like performance, security, and accessibility.
Experienced in CI/CD concepts and Scrum/Agile methodologies.
Strong communication skills for coordinating with various roles and stakeholders.

Additional Information
At Ivy, we do what’s right. It’s one of our core values and that’s why we're taking the lead when it comes to creating a diverse, equitable and inclusive future - for our people, and the wider global sports betting and gaming sector. However you identify, across any protected characteristic, our ambition is to ensure our people across the globe feel valued, respected and their individuality celebrated.

Ivy

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