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Jaded LDN is a fashion brand that transcends conventional boundaries by creating contemporary, bold clothing designs. The company is dedicated to crafting unique and expressive fashion pieces that resonate with a diverse audience. With a focus on innovation and individuality, Jaded LDN's ultimate goal is to inspire confidence and self-expression through their distinctive clothing collections. By blending streetwear aesthetics with high-fashion elements, the brand strives to empower individuals to embrace their personal style and make a statement in the ever-evolving world of fashion.

Fashion & Arts

Jaded London

Fashion

Channeling street style from London to Los Angeles #jadedlondon

You need 2+ years experience, PR and social media skills, trend-focused mindset, influencer relationships, flexibility, organization, collaboration, interpersonal skills, and a drive for measurable results.

You will oversee PR, influencer outreach, copywriting, event management, gifting, administration, reporting, research, and stakeholder relationships in a fast-paced fashion brand environment.

Marketing

London

Reports to:<ul><li>Head of Marketing</li></ul>Job Overview:<ul><li>The&nbsp;Senior&nbsp;Social Media &amp; PR Executive will focus on growing influencer partnerships and maintaining day-to-day influencer/manage relations to generate earned media + impressions for the Jaded brand.</li></ul>Responsibilities and Duties:PR:<ul><li>Reach out and communicate daily with influencers, stylists, and PR contacts.</li><li>Bring in a network of contacts to increase exposure of the brand</li><li>Coordinating with PR Agency/Contact where required</li><li>With the support of Social Media &amp; PR Assistant, responding daily to all comments on posts and answering DMs.</li><li>Manage pr/influencer events + showrooms, from booking through to execution (hosting/networking)</li><li>Copywriting / Press Release creation</li><li>Lookbook creation</li><li>Manage production of PR + gifting events, including Guest list</li><li>Manage Press email inbox and comms</li><li>Creation of pitch decks to send out to editors / magazines on Canva</li></ul>Gifting/Influencer Outreach:<ul><li>Coordinate and organise influencer gifting – negotiating and planning in line with product launches. Organise the packaging including gift wrap, case-packing and stickering. Ensure all samples leave the building in the correct packaging</li><li>Manage all gifting (paid/unpaid) across TikTok, making sure we are in line with budget and acting as first point of contact to agents &amp; managers</li><li>Manage all gifting across Instagram (paid/unpaid), making sure we are in line with budget and acting as first point of contact to agents &amp; managers.</li><li>Correctly using gifting system and ensuring compliance by other team members.</li><li>Managing legal contracts between the brand and talent.</li></ul>Administration/General:<ul><li>Approving all invoices for influencer outreach/pr and sending these to Accounts.</li><li>Completing/approving contracts and sending them out to agents/managers.</li><li>Ensuring influencers post on time as agreed within contract, and provide high quality imagery and content, chasing agents/managers where required.</li><li>General tasks for the team as reasonably required during busy periods (e.g. for events and pop-ups).</li><li>Project Management, e.g. support the launch of new gifting tech system in partnership with Head of E-Commerce, training others where required.</li><li>Monthly reporting using analytics tools and presenting in trade meetings</li><li>Delegation of tasks amongst social &amp; pr team members</li><li>Ensuring all gifting/influencer outreach is running smoothly, delegating/stepping in where necessary.</li><li>Issuing follow-up actions out to the team following team meetings.</li><li>Lead by example, setting the tone and benchmarking the standards of work and conduct expected both in the day-to-day and on location / trips</li></ul>Research:<ul><li>Ensure the company stays one-step ahead of the competition by finding the hottest new talent across all social platforms, including models, props, small businesses, collabs etc.</li><li>Pitching new ideas to the wider team on who is up and coming in relevant industries that are in line with the brand e.g. film /music /social</li></ul>&nbsp;Stakeholder Relationships:<ul><li>Oversee gifting KPI’s and workload of Social &amp; Influencer Outreach Assistant, setting tasks where required.</li></ul>Requirements:<ul><li>At least 2+ years in a similar role or with an agency</li><li>Network of PR, media + styling contacts</li><li>Passion for social media and the Gen-Z audience, with a strong interest in leveraging influencers to create tangible business value.</li><li>Trend-focused with an eye for detail and engaging content.</li><li>Experience engaging with influencers and media to build relationships on behalf the brand</li><li>Flexible working approach, diligent and able to adapt to the needs of the team.</li><li>Proactive and collaborative by nature, with the ability to manage a high output and reactive social media content calendar from end-to-end.</li><li>Impeccable organisation skills and the ability to keep things moving and ensure deadlines are met.</li><li>Strong interpersonal skills, with ability to act as an ambassador for the Jaded brand on shoots and with external talent and their agents/managers. and partner brands.</li><li>Motivated to drive results that are measurable.</li></ul>Benefits<ul><li>50% Employee Discount</li><li>24 days holiday per year (plus bank holidays)</li><li>A paid day off on your birthday</li><li>A paid moving day per year</li><li>Hybrid&nbsp;Working Arrangements - 1 day per week WFH</li><li>Pension Scheme (3% Jaded, 4% You)</li><li>Bonus Scheme</li><li>Employee Assistance Programme for you and your family</li><li>£500 employee referral bonus scheme</li><li>Local Business Discounts (fitness, beauty etc)</li><li>North-West London office location directly located next to good transport links</li><li>Casual office dress code (your style of dress is up to you, wear what you feel best in)</li><li>Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)</li><li>Regular Office Social Events (e.g. payday socials)</li></ul>

Reports to:Head of MarketingJob Overview:The Senior Social Media & PR Executive will focus on growing influencer partnerships and maintaining day-to-day influencer/manage relations to generate earned media + impressions for the Jaded brand.Responsibilities and Duties:PR:Reach out and communicate daily with influencers, stylists, and PR contacts.Bring in a network of contacts to increase exposure of the brandCoordinating with PR Agency/Contact where requiredWith the support of Social Media & PR Assistant, responding daily to all comments on posts and answering DMs.Manage pr/influencer events + showrooms, from booking through to execution (hosting/networking)Copywriting / Press Release creationLookbook creationManage production of PR + gifting events, including Guest listManage Press email inbox and commsCreation of pitch decks to send out to editors / magazines on CanvaGifting/Influencer Outreach:Coordinate and organise influencer gifting – negotiating and planning in line with product launches. Organise the packaging including gift wrap, case-packing and stickering. Ensure all samples leave the building in the correct packagingManage all gifting (paid/unpaid) across TikTok, making sure we are in line with budget and acting as first point of contact to agents & managersManage all gifting across Instagram (paid/unpaid), making sure we are in line with budget and acting as first point of contact to agents & managers.Correctly using gifting system and ensuring compliance by other team members.Managing legal contracts between the brand and talent.Administration/General:Approving all invoices for influencer outreach/pr and sending these to Accounts.Completing/approving contracts and sending them out to agents/managers.Ensuring influencers post on time as agreed within contract, and provide high quality imagery and content, chasing agents/managers where required.General tasks for the team as reasonably required during busy periods (e.g. for events and pop-ups).Project Management, e.g. support the launch of new gifting tech system in partnership with Head of E-Commerce, training others where required.Monthly reporting using analytics tools and presenting in trade meetingsDelegation of tasks amongst social & pr team membersEnsuring all gifting/influencer outreach is running smoothly, delegating/stepping in where necessary.Issuing follow-up actions out to the team following team meetings.Lead by example, setting the tone and benchmarking the standards of work and conduct expected both in the day-to-day and on location / tripsResearch:Ensure the company stays one-step ahead of the competition by finding the hottest new talent across all social platforms, including models, props, small businesses, collabs etc.Pitching new ideas to the wider team on who is up and coming in relevant industries that are in line with the brand e.g. film /music /social Stakeholder Relationships:Oversee gifting KPI’s and workload of Social & Influencer Outreach Assistant, setting tasks where required.Requirements:At least 2+ years in a similar role or with an agencyNetwork of PR, media + styling contactsPassion for social media and the Gen-Z audience, with a strong interest in leveraging influencers to create tangible business value.Trend-focused with an eye for detail and engaging content.Experience engaging with influencers and media to build relationships on behalf the brandFlexible working approach, diligent and able to adapt to the needs of the team.Proactive and collaborative by nature, with the ability to manage a high output and reactive social media content calendar from end-to-end.Impeccable organisation skills and the ability to keep things moving and ensure deadlines are met.Strong interpersonal skills, with ability to act as an ambassador for the Jaded brand on shoots and with external talent and their agents/managers. and partner brands.Motivated to drive results that are measurable.Benefits50% Employee Discount24 days holiday per year (plus bank holidays)A paid day off on your birthdayA paid moving day per yearHybrid Working Arrangements - 1 day per week WFHPension Scheme (3% Jaded, 4% You)Bonus SchemeEmployee Assistance Programme for you and your family£500 employee referral bonus schemeLocal Business Discounts (fitness, beauty etc)North-West London office location directly located next to good transport linksCasual office dress code (your style of dress is up to you, wear what you feel best in)Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)Regular Office Social Events (e.g. payday socials)

Senior Social Media & PR Executive - Jaded Man - Jaded London

Senior Social Media & PR Executive - Jaded Man

You need strong computer skills, ability to work at pace, manage deadlines, and present ranges confidently. Must be a problem solver, trend-focused, flexible, a team player, and passionate about the brand's success.

You will create sketches, source fabrics, develop mood boards, research trends, and manage samples for Jaded London's men's collection. Collaborate with design, production, and marketing teams to bring ideas to life.

Creative Arts & Fashion

MENSWEAR DESIGNER&nbsp;ALL LEVELS WELCOME TO APPLYReports to:<ul><li>Menswear Design Manager</li></ul>Role Overview:<ul><li>Supporting the menswear design team, you’ll create designs across all product ranges from clothing to swimwear and liaising with the production team to ensure expectations for the final product are met.</li></ul>Responsibilities and Duties:<ul><li>Support the design team in creating new ideas and sketches across all product ranges, on CAD via Adobe Illustrator</li><li>Create sketches, technical drawings and CADs</li><li>Continuously involved in the design process, identifying key trends, sourcing fabrics, colours and shapes relevant to the brand.</li><li>Develop mood boards to represent the direction of collections, staying reactive to new trends on brand for Jaded London men’s side of the business.</li><li>Research new and innovative commercial ideas in line with brand strategy through sources such as Instagram, Tik tok, Depop, catwalk alongside attending research trips and trade shows, keeping up to date of new trends</li><li>Works efficiently to create 20 ideas per day to be sketched on CAD via Adobe illustrator.</li><li>Manage factory samples, updating and managing the critical path schedule</li><li>Work closely with Production and the freelance print designers to direct the print design progress efficiently.</li><li>Attend design meetings, presenting ideas and working collaboratively with Marketing and Mens Design Teams.</li></ul>Requirements:<ul><li>Excellent computer skills, including Microsoft Office, CAD, Photoshop, Adobe &amp; Illustrator</li><li>Confidence and ability to work at pace, creating sketched CADs and technical drawings for factories, setting-up print placements for factories.</li><li>Ability to prioritise, managing multiple deadlines and heavy workloads to strict deadlines.</li><li>Confident and clear in presenting ranges to management</li><li>A problem solver, identifying issues immediately and addressing with manufacturers efficiently</li><li>Strong understanding of the design process with the ability to translate trends into commercial graphic and print designs.</li><li>Trend-focused with an eye for detail</li><li>Capable of working autonomously and making strong creative decisions.</li><li>Flexible working approach, diligent and able to adapt to the needs of the team.</li><li>Great understanding of the Jaded London brand and customer</li><li>Strong team player and passionate for the brand and its success</li></ul>Benefits:<ul><li>50% Employee Discount</li><li>24 days holiday per year (plus bank holidays)</li><li>A paid day off on your birthday</li><li>A paid moving day per year</li><li>Hybrid&nbsp;Working Arrangements - 1 day per week WFH</li><li>Pension Scheme (3% Jaded, 4% You)</li><li>Bonus Scheme</li><li>Employee Assistance Programme for you and your family</li><li>£500 employee referral bonus scheme</li><li>Local Business Discounts (fitness, beauty etc)</li><li>North-West London office location directly located next to good transport links</li><li>Casual office dress code (your style of dress is up to you, wear what you feel best in)</li><li>Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)</li><li>Regular Office Social Events (e.g. payday socials)</li></ul>

MENSWEAR DESIGNER ALL LEVELS WELCOME TO APPLYReports to:Menswear Design ManagerRole Overview:Supporting the menswear design team, you’ll create designs across all product ranges from clothing to swimwear and liaising with the production team to ensure expectations for the final product are met.Responsibilities and Duties:Support the design team in creating new ideas and sketches across all product ranges, on CAD via Adobe IllustratorCreate sketches, technical drawings and CADsContinuously involved in the design process, identifying key trends, sourcing fabrics, colours and shapes relevant to the brand.Develop mood boards to represent the direction of collections, staying reactive to new trends on brand for Jaded London men’s side of the business.Research new and innovative commercial ideas in line with brand strategy through sources such as Instagram, Tik tok, Depop, catwalk alongside attending research trips and trade shows, keeping up to date of new trendsWorks efficiently to create 20 ideas per day to be sketched on CAD via Adobe illustrator.Manage factory samples, updating and managing the critical path scheduleWork closely with Production and the freelance print designers to direct the print design progress efficiently.Attend design meetings, presenting ideas and working collaboratively with Marketing and Mens Design Teams.Requirements:Excellent computer skills, including Microsoft Office, CAD, Photoshop, Adobe & IllustratorConfidence and ability to work at pace, creating sketched CADs and technical drawings for factories, setting-up print placements for factories.Ability to prioritise, managing multiple deadlines and heavy workloads to strict deadlines.Confident and clear in presenting ranges to managementA problem solver, identifying issues immediately and addressing with manufacturers efficientlyStrong understanding of the design process with the ability to translate trends into commercial graphic and print designs.Trend-focused with an eye for detailCapable of working autonomously and making strong creative decisions.Flexible working approach, diligent and able to adapt to the needs of the team.Great understanding of the Jaded London brand and customerStrong team player and passionate for the brand and its successBenefits:50% Employee Discount24 days holiday per year (plus bank holidays)A paid day off on your birthdayA paid moving day per yearHybrid Working Arrangements - 1 day per week WFHPension Scheme (3% Jaded, 4% You)Bonus SchemeEmployee Assistance Programme for you and your family£500 employee referral bonus schemeLocal Business Discounts (fitness, beauty etc)North-West London office location directly located next to good transport linksCasual office dress code (your style of dress is up to you, wear what you feel best in)Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)Regular Office Social Events (e.g. payday socials)

Menswear Designer - All Levels - Jaded London

Menswear Designer - All Levels

You must have 3+ years managing a design team in a fast-paced environment with high sku count. Fast learner of new systems, excellent computer skills, prioritize, problem solver, adapt to team needs, strong understanding of brand, team player, and passionate for success.

You will manage a team of designers, oversee the design process for multiple collections, source fabrics and trims, mentor the team, create technical drawings, collaborate with marketing, and ensure samples are ready for photoshoots.

Reports to:<ul><li>CEO and Founder</li></ul>Role Overview:<ul><li>Supporting the menswear design team, you’ll create designs across all product ranges from clothing to swimwear and liaising with the production team to ensure expectations for the final product are met.</li></ul>Responsibilities and Duties:Line Management, including:<ul><li>Managing a growing team of 4 designers, plus freelancers</li><li>Managing the workflow from Design -Technical design and Garment tech</li><li>Working closely with our Merchandising Manager and&nbsp;Senior&nbsp;Buyer to manage the number of options per drop to ensure that the target number of styles are landing on site in time and we are hitting sales revenue&nbsp;</li><li>Undertaking performance reviews, and probation reviews for design team</li></ul>Manages the design process, including:<ul><li>Manages &amp; oversees the critical path for multiple collections.</li><li>Managing priority of fit comments to be sent to factories based on delivery date/ deadlines for approvals.</li><li>Holds daily catch up meetings with the team – splits out the workload &amp; priorities</li><li>Attend meetings with company stakeholders i.e. management meeting feeds back to the team</li><li>Directs the team in terms of print placement / garment construction &amp; specs</li><li>Develops the product for ranges across multi product areas keeping best sellers in mind</li><li>Sources fabrics and trims with factories</li><li>Manages and mentors the team, ensuring clear briefing on work and working with them to continually improve and produce the best output</li><li>Allocate members of the team ranges to work on</li><li>Create sketch technical drawings and CADs</li><li>Work out print placements and set up tech packs for factories</li><li>Chase through new branding with factories</li><li>Brief external print designers &amp; graphic design team with brief for product</li><li>Work with the head of marketing &amp; garment tech to ensure samples are collated for internal meetings and photoshoots</li><li>Advise on spec amendments and correct blocks for&nbsp;junior&nbsp;members of the team to use with our Garment Tech and Technical Design teams</li><li>Meetings with the customer care team to give training on new product launching</li><li>Delegate to the team on launch admin – training on product description/input into air table</li><li>Managing the systems used by the team Miro, air table, Adobe etc</li><li>Onboarding/offboarding new starters and leavers – ensuring they are welcome in the team</li></ul>&nbsp;Manages the technical process, including:<ul><li>Set up the critical path with new ranges and decide on blocks and fabrics for each style</li><li>Maintain the critical path throughout the design process</li><li>Chase through samples with the factories on a daily basis</li><li>Allocate the factories per style working with the production team</li><li>Attend fit sessions and give suggestions on how to get to the best possible garment</li><li>Help send out fit comments where needed and meet deadlines</li><li>Review &amp; update blank block workbooks regularly for design to work from</li><li>Keep abreast of customer feedback relating to fit and fabrication, etc</li></ul>General office and design duties, including:<ul><li>Keep the design workspace organised and delegating jobs to the team to ensure all fabrics/ samples are organised&nbsp;</li><li>Review samples regularly to add to the Depop box</li></ul>Requirements:<ul><li>3 years + managing a design team in a fast paced environment with broad product categories &amp; high sku count</li><li>Fast learner of new systems and excellent computer skills, including Microsoft Office, CAD, Photoshop, Adobe &amp; Illustrator</li><li>Ability to prioritise, managing multiple deadlines and heavy workloads to strict deadlines</li><li>Confident and clear in presenting ranges to management</li><li>A problem solver, identifying issues immediately and addressing with manufacturers efficiently</li><li>Flexible working approach, diligent and able to adapt to the needs of the team</li><li>Great understanding of the Jaded London brand and customer</li><li>Strong Team player and passionate for the brand and its success</li></ul>Benefits<ul><li>50% Employee Discount</li><li>24 days holiday per year (plus bank holidays)</li><li>A paid day off on your birthday</li><li>A paid moving day per year</li><li>Hybrid&nbsp;Working Arrangements - 1 day per week WFH</li><li>Pension Scheme (3% Jaded, 4% You)</li><li>Bonus Scheme</li><li>Employee Assistance Programme for you and your family</li><li>£500 employee referral bonus scheme</li><li>Local Business Discounts (cafés, fitness, beauty etc)</li><li>North-West London office location directly located next to good transport links</li><li>Casual office dress code (your style of dress is up to you, wear what you feel best in)</li><li>Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)</li><li>Regular Office Social Events (e.g. payday socials)</li></ul>

Reports to:CEO and FounderRole Overview:Supporting the menswear design team, you’ll create designs across all product ranges from clothing to swimwear and liaising with the production team to ensure expectations for the final product are met.Responsibilities and Duties:Line Management, including:Managing a growing team of 4 designers, plus freelancersManaging the workflow from Design -Technical design and Garment techWorking closely with our Merchandising Manager and Senior Buyer to manage the number of options per drop to ensure that the target number of styles are landing on site in time and we are hitting sales revenue Undertaking performance reviews, and probation reviews for design teamManages the design process, including:Manages & oversees the critical path for multiple collections.Managing priority of fit comments to be sent to factories based on delivery date/ deadlines for approvals.Holds daily catch up meetings with the team – splits out the workload & prioritiesAttend meetings with company stakeholders i.e. management meeting feeds back to the teamDirects the team in terms of print placement / garment construction & specsDevelops the product for ranges across multi product areas keeping best sellers in mindSources fabrics and trims with factoriesManages and mentors the team, ensuring clear briefing on work and working with them to continually improve and produce the best outputAllocate members of the team ranges to work onCreate sketch technical drawings and CADsWork out print placements and set up tech packs for factoriesChase through new branding with factoriesBrief external print designers & graphic design team with brief for productWork with the head of marketing & garment tech to ensure samples are collated for internal meetings and photoshootsAdvise on spec amendments and correct blocks for junior members of the team to use with our Garment Tech and Technical Design teamsMeetings with the customer care team to give training on new product launchingDelegate to the team on launch admin – training on product description/input into air tableManaging the systems used by the team Miro, air table, Adobe etcOnboarding/offboarding new starters and leavers – ensuring they are welcome in the team Manages the technical process, including:Set up the critical path with new ranges and decide on blocks and fabrics for each styleMaintain the critical path throughout the design processChase through samples with the factories on a daily basisAllocate the factories per style working with the production teamAttend fit sessions and give suggestions on how to get to the best possible garmentHelp send out fit comments where needed and meet deadlinesReview & update blank block workbooks regularly for design to work fromKeep abreast of customer feedback relating to fit and fabrication, etcGeneral office and design duties, including:Keep the design workspace organised and delegating jobs to the team to ensure all fabrics/ samples are organised Review samples regularly to add to the Depop boxRequirements:3 years + managing a design team in a fast paced environment with broad product categories & high sku countFast learner of new systems and excellent computer skills, including Microsoft Office, CAD, Photoshop, Adobe & IllustratorAbility to prioritise, managing multiple deadlines and heavy workloads to strict deadlinesConfident and clear in presenting ranges to managementA problem solver, identifying issues immediately and addressing with manufacturers efficientlyFlexible working approach, diligent and able to adapt to the needs of the teamGreat understanding of the Jaded London brand and customerStrong Team player and passionate for the brand and its successBenefits50% Employee Discount24 days holiday per year (plus bank holidays)A paid day off on your birthdayA paid moving day per yearHybrid Working Arrangements - 1 day per week WFHPension Scheme (3% Jaded, 4% You)Bonus SchemeEmployee Assistance Programme for you and your family£500 employee referral bonus schemeLocal Business Discounts (cafés, fitness, beauty etc)North-West London office location directly located next to good transport linksCasual office dress code (your style of dress is up to you, wear what you feel best in)Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)Regular Office Social Events (e.g. payday socials)

Womenswear Design Manager - Jaded London

Womenswear Design Manager

You must have 2-3 years experience managing a Customer Care team for online stores, excellent communication skills, strong organizational abilities, and a passion for fashion and the brand. Flexibility to work weekends and evenings is essential.

You will manage and lead the Customer Care Team, improve customer experience, monitor KPIs, resolve queries, update data, coordinate with warehouse and production teams, and ensure excellent service across all platforms for Jaded London.

Customer Relations

<ul><li>From the time the Jaded customer orders, through to delivery to their home, our customer care team works to monitor customer orders and ensure seamless delivery to the customer. In the event a customer should contact our customer care team via email, live chat, or social media, the team is ready and empowered to provide flawless service and resolve the issue.</li></ul>Responsibilities and Duties:<ul><li>Manage, motivate, support, and coach the Customer Care Team</li><li>Continuously improve the customer experience, create engaged customers and facilitate organic growth</li><li>Review delivery proposition regularly with Head of Logistics</li><li>Track kpis and identify improvement areas</li><li>Measure and report on the team’s productivity</li><li>Regular review of procedures and policies to ensure they provide the best customer experience</li><li>Ensure consistent delivery of tone of voice</li><li>Monitor and ensure accurate and complete flows of orders, payments, returns, refunds…</li><li>Dealing with customer queries and assisting with returns, exchanges, and any product faults, via email/live chat/social media</li><li>Access to Jaded social media accounts; responding to any customer comments with a positive and responsive voice that remains reflective of our audience and the brand</li><li>Escalate internally key customer concerns on social platforms with social team</li><li>Using several different customer service software, including Shopify/Gorgias</li><li>Resolve any relevant data flow and settings issues in the software used</li><li>Data entry, including:</li><li>Processing and updating the weekly dispatch, back order, and returns reports</li><li>Weekly collating of all data regarding the number of emails replied to, response times, returns processed, etc.</li><li>Liaising with the warehouse to ensure quick dispatch, order fulfilment, and delivery dates are met</li><li>Communicating with the Production and Social teams to ensure accurate product information and launch dates are correctly communicated</li><li>Organise team training on product for each launch across menswear and womenswear.</li><li>Demonstrating a great knowledge of our product and general love for the brand</li><li>Handle any shipping, size, or price issues across all platforms</li><li>Work towards a set of goals, targets, and KPI’s</li></ul>Requirements:<ul><li>Minimum 2 - 3 years experience as a Customer Care Manager for online stores - minimum 4 people.</li><li>Experience of managing a team.</li><li>Experience in managing Customer Service Systems</li><li>Proven experience managing a Customer Care Team</li><li>Working knowledge of customer service software, databases and tools</li><li>Dedicated to providing excellent customer service</li><li>A problem solver, able to take initiative</li><li>Strong client facing and communication skills, both written and verbal</li><li>Good knowledge of Excel and using Outlook emails</li><li>Diligent with strong organisational skills</li><li>Friendly and enthusiastic</li><li>Ability to work across weekends and evenings as needed to support the team</li><li>A real passion for fashion and the Jaded brand</li></ul>Benefits<ul><li>50% Employee Discount</li><li>24 days holiday per year (plus bank holidays)</li><li>A paid day off on your birthday</li><li>A paid moving day per year</li><li>Hybrid&nbsp;Working Arrangements - 1 day per week WFH</li><li>Pension Scheme (3% Jaded, 4% You)</li><li>Bonus Scheme</li><li>Employee Assistance Programme for you and your family</li><li>£500 employee referral bonus scheme</li><li>Local Business Discounts (joe and the juice, cafés, fitness, beauty etc)</li><li>North-West London office location directly located next to good transport links</li><li>Casual office dress code (your style of dress is up to you, wear what you feel best in)</li><li>Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)</li><li>Regular Office Social Events (e.g. payday socials)</li></ul>

From the time the Jaded customer orders, through to delivery to their home, our customer care team works to monitor customer orders and ensure seamless delivery to the customer. In the event a customer should contact our customer care team via email, live chat, or social media, the team is ready and empowered to provide flawless service and resolve the issue.Responsibilities and Duties:Manage, motivate, support, and coach the Customer Care TeamContinuously improve the customer experience, create engaged customers and facilitate organic growthReview delivery proposition regularly with Head of LogisticsTrack kpis and identify improvement areasMeasure and report on the team’s productivityRegular review of procedures and policies to ensure they provide the best customer experienceEnsure consistent delivery of tone of voiceMonitor and ensure accurate and complete flows of orders, payments, returns, refunds…Dealing with customer queries and assisting with returns, exchanges, and any product faults, via email/live chat/social mediaAccess to Jaded social media accounts; responding to any customer comments with a positive and responsive voice that remains reflective of our audience and the brandEscalate internally key customer concerns on social platforms with social teamUsing several different customer service software, including Shopify/GorgiasResolve any relevant data flow and settings issues in the software usedData entry, including:Processing and updating the weekly dispatch, back order, and returns reportsWeekly collating of all data regarding the number of emails replied to, response times, returns processed, etc.Liaising with the warehouse to ensure quick dispatch, order fulfilment, and delivery dates are metCommunicating with the Production and Social teams to ensure accurate product information and launch dates are correctly communicatedOrganise team training on product for each launch across menswear and womenswear.Demonstrating a great knowledge of our product and general love for the brandHandle any shipping, size, or price issues across all platformsWork towards a set of goals, targets, and KPI’sRequirements:Minimum 2 - 3 years experience as a Customer Care Manager for online stores - minimum 4 people.Experience of managing a team.Experience in managing Customer Service SystemsProven experience managing a Customer Care TeamWorking knowledge of customer service software, databases and toolsDedicated to providing excellent customer serviceA problem solver, able to take initiativeStrong client facing and communication skills, both written and verbalGood knowledge of Excel and using Outlook emailsDiligent with strong organisational skillsFriendly and enthusiasticAbility to work across weekends and evenings as needed to support the teamA real passion for fashion and the Jaded brandBenefits50% Employee Discount24 days holiday per year (plus bank holidays)A paid day off on your birthdayA paid moving day per yearHybrid Working Arrangements - 1 day per week WFHPension Scheme (3% Jaded, 4% You)Bonus SchemeEmployee Assistance Programme for you and your family£500 employee referral bonus schemeLocal Business Discounts (joe and the juice, cafés, fitness, beauty etc)North-West London office location directly located next to good transport linksCasual office dress code (your style of dress is up to you, wear what you feel best in)Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)Regular Office Social Events (e.g. payday socials)

Customer Care Manager - Jaded London

Customer Care Manager

You need 3+ years experience, a strong network, passion for Gen-Z, trend-focused eye, influencer relationship building skills, flexibility, proactivity, organization, interpersonal skills, and motivation for measurable results.

You will manage influencer and PR outreach, coordinate events/showrooms, create press releases, oversee gifting, handle contracts, lead projects, delegate tasks, report using analytics tools, conduct research, and maintain stakeholder relationships.

Reports to:<ul><li>Head of Marketing</li></ul>Job Overview:<ul><li>The&nbsp;Senior&nbsp;Social Media &amp; PR Executive will focus on growing influencer partnerships and maintaining day-to-day influencer/manage relations to generate earned media + impressions for the Jaded brand.</li></ul>Responsibilities and Duties:PR:<ul><li>Reach out and communicate daily with influencers, stylists, and PR contacts.</li><li>Bring in a network of contacts to increase exposure of the brand</li><li>Coordinating with PR Agency/Contact where required</li><li>With the support of Social Media &amp; PR Assistant, responding daily to all comments on posts and answering DMs.</li><li>Manage pr/influencer events + showrooms, from booking through to execution (hosting/networking)</li><li>Copywriting / Press Release creation</li><li>Lookbook creation</li><li>Manage production of PR + gifting events, including Guest list</li><li>Manage Press email inbox and comms</li><li>Creation of pitch decks to send out to editors / magazines on Canva</li></ul>Gifting/Influencer Outreach:<ul><li>Coordinate and organise influencer gifting – negotiating and planning in line with product launches. Organise the packaging including gift wrap, case-packing and stickering. Ensure all samples leave the building in the correct packaging</li><li>Manage all gifting (paid/unpaid) across TikTok, making sure we are in line with budget and acting as first point of contact to agents &amp; managers</li><li>Manage all gifting across Instagram (paid/unpaid), making sure we are in line with budget and acting as first point of contact to agents &amp; managers.</li><li>Correctly using gifting system and ensuring compliance by other team members.</li><li>Managing legal contracts between the brand and talent.</li></ul>Administration/General:<ul><li>Approving all invoices for influencer outreach/pr and sending these to Accounts.</li><li>Completing/approving contracts and sending them out to agents/managers.</li><li>Ensuring influencers post on time as agreed within contract, and provide high quality imagery and content, chasing agents/managers where required.</li><li>General tasks for the team as reasonably required during busy periods (e.g. for events and pop-ups).</li><li>Project Management, e.g. support the launch of new gifting tech system in partnership with Head of E-Commerce, training others where required.</li><li>Monthly reporting using analytics tools and presenting in trade meetings</li><li>Delegation of tasks amongst social &amp; pr team members</li><li>Ensuring all gifting/influencer outreach is running smoothly, delegating/stepping in where necessary.</li><li>Issuing follow-up actions out to the team following team meetings.</li><li>Lead by example, setting the tone and benchmarking the standards of work and conduct expected both in the day-to-day and on location / trips</li></ul>Research:<ul><li>Ensure the company stays one-step ahead of the competition by finding the hottest new talent across all social platforms, including models, props, small businesses, collabs etc.</li><li>Pitching new ideas to the wider team on who is up and coming in relevant industries that are in line with the brand e.g. film /music /social</li></ul>&nbsp;Stakeholder Relationships:<ul><li>Oversee gifting KPI’s and workload of Social &amp; Influencer Outreach Assistant, setting tasks where required.</li></ul>Requirements:<ul><li>At least 3+ years in a similar role or with an agency</li><li>Network of PR, media + styling contacts</li><li>Passion for social media and the Gen-Z audience, with a strong interest in leveraging influencers to create tangible business value.</li><li>Trend-focused with an eye for detail and engaging content.</li><li>Experience engaging with influencers and media to build relationships on behalf the brand</li><li>Flexible working approach, diligent and able to adapt to the needs of the team.</li><li>Proactive and collaborative by nature, with the ability to manage a high output and reactive social media content calendar from end-to-end.</li><li>Impeccable organisation skills and the ability to keep things moving and ensure deadlines are met.</li><li>Strong interpersonal skills, with ability to act as an ambassador for the Jaded brand on shoots and with external talent and their agents/managers. and partner brands.</li><li>Motivated to drive results that are measurable.</li></ul>Benefits<ul><li>50% Employee Discount</li><li>24 days holiday per year (plus bank holidays)</li><li>A paid day off on your birthday</li><li>A paid moving day per year</li><li>Hybrid&nbsp;Working Arrangements - 1 day per week WFH</li><li>Pension Scheme (3% Jaded, 4% You)</li><li>Bonus Scheme</li><li>Employee Assistance Programme for you and your family</li><li>£500 employee referral bonus scheme</li><li>Local Business Discounts (fitness, beauty etc)</li><li>North-West London office location directly located next to good transport links</li><li>Casual office dress code (your style of dress is up to you, wear what you feel best in)</li><li>Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)</li><li>Regular Office Social Events (e.g. payday socials)</li></ul>

Reports to:Head of MarketingJob Overview:The Senior Social Media & PR Executive will focus on growing influencer partnerships and maintaining day-to-day influencer/manage relations to generate earned media + impressions for the Jaded brand.Responsibilities and Duties:PR:Reach out and communicate daily with influencers, stylists, and PR contacts.Bring in a network of contacts to increase exposure of the brandCoordinating with PR Agency/Contact where requiredWith the support of Social Media & PR Assistant, responding daily to all comments on posts and answering DMs.Manage pr/influencer events + showrooms, from booking through to execution (hosting/networking)Copywriting / Press Release creationLookbook creationManage production of PR + gifting events, including Guest listManage Press email inbox and commsCreation of pitch decks to send out to editors / magazines on CanvaGifting/Influencer Outreach:Coordinate and organise influencer gifting – negotiating and planning in line with product launches. Organise the packaging including gift wrap, case-packing and stickering. Ensure all samples leave the building in the correct packagingManage all gifting (paid/unpaid) across TikTok, making sure we are in line with budget and acting as first point of contact to agents & managersManage all gifting across Instagram (paid/unpaid), making sure we are in line with budget and acting as first point of contact to agents & managers.Correctly using gifting system and ensuring compliance by other team members.Managing legal contracts between the brand and talent.Administration/General:Approving all invoices for influencer outreach/pr and sending these to Accounts.Completing/approving contracts and sending them out to agents/managers.Ensuring influencers post on time as agreed within contract, and provide high quality imagery and content, chasing agents/managers where required.General tasks for the team as reasonably required during busy periods (e.g. for events and pop-ups).Project Management, e.g. support the launch of new gifting tech system in partnership with Head of E-Commerce, training others where required.Monthly reporting using analytics tools and presenting in trade meetingsDelegation of tasks amongst social & pr team membersEnsuring all gifting/influencer outreach is running smoothly, delegating/stepping in where necessary.Issuing follow-up actions out to the team following team meetings.Lead by example, setting the tone and benchmarking the standards of work and conduct expected both in the day-to-day and on location / tripsResearch:Ensure the company stays one-step ahead of the competition by finding the hottest new talent across all social platforms, including models, props, small businesses, collabs etc.Pitching new ideas to the wider team on who is up and coming in relevant industries that are in line with the brand e.g. film /music /social Stakeholder Relationships:Oversee gifting KPI’s and workload of Social & Influencer Outreach Assistant, setting tasks where required.Requirements:At least 3+ years in a similar role or with an agencyNetwork of PR, media + styling contactsPassion for social media and the Gen-Z audience, with a strong interest in leveraging influencers to create tangible business value.Trend-focused with an eye for detail and engaging content.Experience engaging with influencers and media to build relationships on behalf the brandFlexible working approach, diligent and able to adapt to the needs of the team.Proactive and collaborative by nature, with the ability to manage a high output and reactive social media content calendar from end-to-end.Impeccable organisation skills and the ability to keep things moving and ensure deadlines are met.Strong interpersonal skills, with ability to act as an ambassador for the Jaded brand on shoots and with external talent and their agents/managers. and partner brands.Motivated to drive results that are measurable.Benefits50% Employee Discount24 days holiday per year (plus bank holidays)A paid day off on your birthdayA paid moving day per yearHybrid Working Arrangements - 1 day per week WFHPension Scheme (3% Jaded, 4% You)Bonus SchemeEmployee Assistance Programme for you and your family£500 employee referral bonus schemeLocal Business Discounts (fitness, beauty etc)North-West London office location directly located next to good transport linksCasual office dress code (your style of dress is up to you, wear what you feel best in)Fully-stocked kitchens and fridges (hello endless brekkie and snack supply, see ya afternoon munchies)Regular Office Social Events (e.g. payday socials)

Jaded London

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