Flexible, agile working

31 days holiday, parental leave and career breaks

Learning and development opportunities

Health and wellbeing support

Financial wellbeing support

Large

We work in partnership with the UK’s research and education communities to develop the digital technologies they need to teach, discover and thrive

Consulting

Jisc

You need experience with data analysis, customer engagement, and business intelligence solutions. Strong communication, organizational skills, and a proactive approach are essential.

You will provide specialist advice, build customer relationships, resolve queries, create data reports, and deliver analytics using tools like Tableau or PowerBI while ensuring data quality.

London

Bristol

Manchester

Oxford

Jisc grade and salary: c£25,000 per annum depending on experience 
 Contract: 12 month Fixed term contract 
 Hours: 35 hours per week 
 Reports into: Senior consultant - business intelligence 
 Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. 
 
 About Jisc 
 Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sector. 
 
 About the role 
 The Data Analytics division supports members and customers by providing data analytics and services to enrich the student experience and advance higher and further education with powerful business intelligence and analysis. The Data Analytics division focuses on three business delivery areas – analytics, business intelligence and digital. 
 The Business Intelligence space offers a range of services and products that support our members and customers’ needs; including a business intelligence consultancy offering, Tailored Datasets, Heidi Plus and Interactive insights. This role will be part of the Business Intelligence team delivering Tailored Datasets and business intelligence consultancy. 
 The purpose of this role is to build extensive education data knowledge and apply this to provide advice, guidance, support and consultancy to our customers. This may include written reports, the delivery of on-site consultancy through workshops and using the latest visualisation techniques. 
 
 Key responsibilities and deliverables 
 
<ul> 
 <li>Contribute to numerous pieces of work, offering specialist advice and expertise to customers and ensuring the analyst team have the specifications and steer to meet Tailored dataset customer requirements.</li> 
 <li>Build strong relationships with customers to ensure service delivery is effective.</li> 
 <li>Resolve queries and issues raised by customers, escalating as appropriate in order to ensure an effective response is delivered.</li> 
 <li>Specify and create specialist data reports in order to ensure the Consultancy customers’ requirements are met.</li> 
 <li>Using the latest visualisation techniques (when required) by developing an advanced technical knowledge of the data streams and the techniques required to extract and prepare it.</li> 
 <li>Peer review (including but not limited to) specifications, contractual terms, reports and data visualisations.</li> 
 <li>Testing, manipulating and quality assuring data using the appropriate tools.</li> 
 <li>Delivery of data intelligence consultancy services to FE, HE, research and commercial customers.</li> 
 <li>Use of analytics tools (e.g. Tableau or PowerBI) to generate data visualisations for use in reports, data products and in the customer service delivery.</li> 
 <li>Develop subject matter knowledge of the various data sources, including but not confined to: HE, FE and research data.</li> 
</ul> Experience 
 Need to have 
 
<ul> 
 <li>Experience of working with groups and individuals to understand their aims, needs, current position and other relevant information and identify tailored solutions.</li> 
 <li>Experience in applying business intelligence solutions to solve problems</li> 
 <li>Experience of manipulating and/or analysing complex data</li> 
 <li>Customer facing experience</li> 
</ul> Nice to have 
 
<ul> 
 <li>HE, FE or Research sector experience</li> 
 <li>Experience in developing and delivering reports.</li> 
 <li>Experience of using Tableau or Power BI</li> 
 <li>Experience to synthesise data and develop meaningful conclusions and (predictive) insight.</li> 
</ul> Skills &amp; personal qualities 
 Need to have 
 
<ul> 
 <li>Ability to synthesise data and develop meaningful conclusions and (predictive) insights</li> 
 <li>Enjoys working in a fast-paced, growth environment and comfortable with juggling different projects at the same time.</li> 
 <li>Ability to exercise initiative and effectively prioritise a busy workload.</li> 
 <li>Methodical and accurate working processes with a high level of attention to detail.</li> 
 <li>Excellent oral, written communication and inter-personal skills with a strong professional ethic when dealing with customers, ensuring they receive excellent customer experience</li> 
 <li>Proactive, work on own initiative with a best practice approach to pragmatically solve problems.</li> 
 <li>Enthusiastic team player prepared to work flexibly across a matrix, and multi-site organisation.</li> 
 <li>Strong organisational skills, time management skills and the ability to work to and meet deadlines.</li> 
 <li>Able to assimilate information and to disseminate effectively.</li> 
 <li>Able to negotiate and resolve conflicting priorities</li> 
 <li>Ability to make sound decisions fast and work in a high paced, high pressure environment.</li> 
 <li>Calm under pressure able to maintain a positive outlook.</li> 
 <li>Demonstrate a growth mindset</li> 
</ul> Nice to have 
 
<ul> 
 <li>Statistical knowledge is not required, but the postholder will need the ability to understand general statistical concepts</li> 
 <li>Thorough understanding of the principles of the Data Protection Act and GDPR</li> 
</ul> Qualifications &amp; training 
 Need to have 
 
<ul> 
 <li>Degree and/or considerable relevant experience</li> 
</ul> We are constantly changing and evolving at Jisc, so this job description just gives a flavour of what the role involves. It will change as our operations develop. 
 
 Don’t meet every single requirement? 
 We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! 
 
 Why work for us? 
 At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. 
 We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. 
 
 It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. 
 
 Take a look at our fantastic benefits! 
 
 We offer:
 
<ul> 
 <li>Flexible work pattern, which can adapt to suit your schedules and personal commitments</li> 
 <li>31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days</li> 
 <li>Generous flexible pension schemes</li> 
 <li>Protection benefit – life cover</li> 
 <li>Annual Jisc performance award</li> 
 <li>A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support</li> 
 <li>A generous budget to support you with external learning and Continuous professional development</li> 
 <li>Allocated allowance of up to £250 to equip your home office</li> 
 <li>Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money</li> 
 <li>The opportunity to donate to charity tax-free with our Payroll Giving benefit</li> 
 <li>Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology</li> 
 <li>A wide range of discounts from retailers and big-name high-street stores and CSSC membership</li> 
 <li>Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks</li> 
 <li>Support your volunteering with up to 3 days volunteer leave</li> 
 <li>Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use</li> 
 <li>Free flu vaccinations</li> 
 <li>Employee recognition awards and travel loans</li> 
 <li>A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning</li> 
</ul> Equity, diversity and inclusion 
 At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success. 
 
 Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice. 
 
 We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. 
 
 Application process 
 We want you to showcase your talent throughout the recruitment process. Please let us know how we can best support you to do that; for example, if there are any reasonable adjustments we may be able to put in place. We will be happy to help you. 
 
 Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls.

Jisc grade and salary: c£25,000 per annum depending on experience 
Contract: 12 month Fixed term contract 
Hours: 35 hours per week 
Reports into: Senior consultant - business intelligence 
Location: Hybrid - A blend of working from home and your nominated hub office, we have hubs in London, Bristol, Manchester and Oxford. Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices. 

 About Jisc 
Jisc is the UK digital, data and technology agency focused on tertiary education, research, and innovation. We are a not-for-profit organisation with a big ambition to improve lives through education and research by providing hardware, software, and networking solutions. Our talented people bring their own unique skills and experience to empower our members and customers with the technology they need to succeed. Take your next career step with us and you can make a real difference to the education and research sector. 

 About the role 
The Data Analytics division supports members and customers by providing data analytics and services to enrich the student experience and advance higher and further education with powerful business intelligence and analysis. The Data Analytics division focuses on three business delivery areas – analytics, business intelligence and digital. 
The Business Intelligence space offers a range of services and products that support our members and customers’ needs; including a business intelligence consultancy offering, Tailored Datasets, Heidi Plus and Interactive insights. This role will be part of the Business Intelligence team delivering Tailored Datasets and business intelligence consultancy. 
The purpose of this role is to build extensive education data knowledge and apply this to provide advice, guidance, support and consultancy to our customers. This may include written reports, the delivery of on-site consultancy through workshops and using the latest visualisation techniques. 

 Key responsibilities and deliverables 

 
 Contribute to numerous pieces of work, offering specialist advice and expertise to customers and ensuring the analyst team have the specifications and steer to meet Tailored dataset customer requirements. 
 Build strong relationships with customers to ensure service delivery is effective. 
 Resolve queries and issues raised by customers, escalating as appropriate in order to ensure an effective response is delivered. 
 Specify and create specialist data reports in order to ensure the Consultancy customers’ requirements are met. 
 Using the latest visualisation techniques (when required) by developing an advanced technical knowledge of the data streams and the techniques required to extract and prepare it. 
 Peer review (including but not limited to) specifications, contractual terms, reports and data visualisations. 
 Testing, manipulating and quality assuring data using the appropriate tools. 
 Delivery of data intelligence consultancy services to FE, HE, research and commercial customers. 
 Use of analytics tools (e.g. Tableau or PowerBI) to generate data visualisations for use in reports, data products and in the customer service delivery. 
 Develop subject matter knowledge of the various data sources, including but not confined to: HE, FE and research data. 
 Experience 
Need to have 

 
 Experience of working with groups and individuals to understand their aims, needs, current position and other relevant information and identify tailored solutions. 
 Experience in applying business intelligence solutions to solve problems 
 Experience of manipulating and/or analysing complex data 
 Customer facing experience 
 Nice to have 

 
 HE, FE or Research sector experience 
 Experience in developing and delivering reports. 
 Experience of using Tableau or Power BI 
 Experience to synthesise data and develop meaningful conclusions and (predictive) insight. 
 Skills & personal qualities 
Need to have 

 
 Ability to synthesise data and develop meaningful conclusions and (predictive) insights 
 Enjoys working in a fast-paced, growth environment and comfortable with juggling different projects at the same time. 
 Ability to exercise initiative and effectively prioritise a busy workload. 
 Methodical and accurate working processes with a high level of attention to detail. 
 Excellent oral, written communication and inter-personal skills with a strong professional ethic when dealing with customers, ensuring they receive excellent customer experience 
 Proactive, work on own initiative with a best practice approach to pragmatically solve problems. 
 Enthusiastic team player prepared to work flexibly across a matrix, and multi-site organisation. 
 Strong organisational skills, time management skills and the ability to work to and meet deadlines. 
 Able to assimilate information and to disseminate effectively. 
 Able to negotiate and resolve conflicting priorities 
 Ability to make sound decisions fast and work in a high paced, high pressure environment. 
 Calm under pressure able to maintain a positive outlook. 
 Demonstrate a growth mindset 
 Nice to have 

 
 Statistical knowledge is not required, but the postholder will need the ability to understand general statistical concepts 
 Thorough understanding of the principles of the Data Protection Act and GDPR 
 Qualifications & training 
Need to have 

 
 Degree and/or considerable relevant experience 
 We are constantly changing and evolving at Jisc, so this job description just gives a flavour of what the role involves. It will change as our operations develop. 

 Don’t meet every single requirement? 
We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles! 

 Why work for us? 
At Jisc, everyone plays a key role and gets the chance to feel part of it, that to us is the definition of a meaningful career. We want to create a culture of lifelong learning. You can look forward to a rewarding job with opportunities to develop and make a real difference to the education and research sectors. 
We believe a balance between your personal and professional life is essential to your happiness and fulfilment. We work flexibly at Jisc and focus on outputs rather than presenteeism and are open to a whole range of ways of working. 

 It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. Our hybrid working policy is flexible, and the frequency of time spent in your nominated office will vary across teams and job roles. 

 Take a look at our fantastic benefits! 

 We offer:
 
 
 Flexible work pattern, which can adapt to suit your schedules and personal commitments 
 31 days annual leave (plus bank holidays) that includes an additional three closure days over Christmas plus the opportunity to buy up to an additional 5 days 
 Generous flexible pension schemes 
 Protection benefit – life cover 
 Annual Jisc performance award 
 A range of wellbeing lifestyle benefits including company paid health care cash plan, employee assistance programme, mental health first aiders and support 
 A generous budget to support you with external learning and Continuous professional development 
 Allocated allowance of up to £250 to equip your home office 
 Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money 
 The opportunity to donate to charity tax-free with our Payroll Giving benefit 
 Electric Car Lease Scheme and option to purchase SmartTech – spreading the cost of your everyday white goods and technology 
 A wide range of discounts from retailers and big-name high-street stores and CSSC membership 
 Family friendly policies including enhanced parental, maternity and paternity leave and opportunity for career breaks 
 Support your volunteering with up to 3 days volunteer leave 
 Cycle to work scheme and eye care scheme including free eye test vouchers and £70 towards new glasses for VDU use 
 Free flu vaccinations 
 Employee recognition awards and travel loans 
 A company culture which supports and promotes personal learning and development, including access to thousands of courses on LinkedIn Learning 
 Equity, diversity and inclusion 
At Jisc, we don’t look for ‘sameness’, but to truly include people who can add unique perspectives and experiences to our culture, and we are working hard to achieve progressive change. ‘Always inclusive’ is one of our six guiding principles which actively encourages us to bring our whole authentic selves to work. We believe that our commitment to equity, diversity and inclusion is fundamental to our success. 

 Jisc believes our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging. We work with passionate colleagues to strengthen knowledge and awareness, provide learning and development opportunities, and foster multiple employee networks which create a sense of community and influence our policies and practice. 

 We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status. 

 Application process 
We want you to showcase your talent throughout the recruitment process. Please let us know how we can best support you to do that; for example, if there are any reasonable adjustments we may be able to put in place. We will be happy to help you. 

 Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls.

Jisc

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