Kettering General Hospital NHS Foundation Trust provides a range of healthcare services, including emergency care, surgery, and specialized treatments, to the community in Kettering and surrounding areas. Their mission is to deliver high-quality, patient-centered care that improves health outcomes and enhances the quality of life for their patients. Their purpose is to ensure excellent care through innovation, compassion, and commitment to the well-being of the people they serve.

Science & Healthcare

Kettering General Hospital NHS Foundation Trust

Our vision is “to provide safe high quality care to our communities”

You should possess strong communication skills, have experience in handling calls, and be familiar with phlebotomy or medical reception tasks to succeed in this role.

You will manage calls, assist patients with appointments, handle inquiries, and support phlebotomy services while ensuring a smooth reception experience.

Milton Keynes

Leicester

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading. The full person specification can be accessed under the Shortlisting Criteria section of the document.

Call Handler/Phlebotomy Receptionist - Kettering General Hospital NHS Foundation Trust

Call Handler/Phlebotomy Receptionist

You must have strong IT skills, proficiency in Microsoft Office, experience with volunteer management software, data analysis abilities, and effective communication for sensitive information.

You will manage volunteer inquiries, oversee administration, ensure compliance, maintain records, analyze data, assist with onboarding, support volunteer coordination, and handle sensitive communications.

The position is across University Hospitals of Northamptonshire so there is a requirement to regularly work at both Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Act as the point of contact for dealing with routine enquiries made to Volunteer Services department across UHN using judgement and decision making to ensure outcome of communication is satisfactory. This will include liaising with other team members and or Volunteers as appropriate. Day to day line management responsibility for the Volunteer Services Administrator Ensure office standards are adhered to; ensuring a high level of professional, empathy and exceptional customer service at all times. 
 
 To liaise directly with clinical, non clinical areas and external organisations to ensure volunteering opportunities are effectively advertised and promoted. Ensure communication to clinical/non clinical areas is effective and clearly identifies what tasks can be undertaken by a volunteer and what is inappropriate. High level of IT literacy and attention to detail with the ability to analyse data to produce graphs and presentations. Proficient in Microsoft Office software packages including Word, Excel and computer databases. 
 
 Understanding of Canva/ other creative systems to create marketing documents for internal and external stakeholders. Overall oversight and management of the volunteer management software tool (Better Impact), Ensuring data is accurately recorded and volunteers are compliant with use. Daily use of Volunteer management and financial systems packages Production and interpretation of monthly reports of the utilisation of volunteers and identify actions taken to improve performance. Extract data from the management software package to produce graphs and presentations for the Head of Volunteer Services to present to stakeholders. 
 
 Manage and communicate a wide range of information, some of which will be sensitive and Complex relating to patient information and needs. Support the coordinators in the management of the volunteers when needed. Provide general administrative services as required by Volunteer Services. To continually develop the onboarding process for new volunteers and ensure it includes all mandatory information. 
 
 Attend meetings, as required to ensure effective communication with all the service users and volunteer services are represented. Maintain accurate and up to date training records for all volunteers to give assurance that compliance is adhered to in line with trust policy. Provide timely collection and delivery of paperwork throughout the Trust on a regular basis which will involve frequent visits to clinical/ non clinical areas. Prepare papers and complete necessary documentation for meetings/recruitment days. 
 
 Provide group cross-cover within team during absence Support with the weekly rotas of volunteer cover within the Trust Arrange/Support the induction for volunteers on their first shift and make any reasonable adjustments if required. Act as the point of contact with HRSC for progress of volunteer applications and attend weekly progress meetings Plan for situations which are known; and to be able to re-prioritise work and accommodate. To monitor the charitable funds within the department and support with the Fundraising Group to ensure sufficient funds are available for future purchases. Monitor and review the fundraising group in Volunteer services ensuring that budget is adhered to and that funds are appropriately spent. 
 
 Be able to work flexibly when required, including the occasional evening/weekend working if needed (this will be agreed with the appropriate amount of notice). Deal with concerned patients, relatives, carers and visitors with tact, patience and discretion especially when conveying sensitive information. Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times.

The position is across University Hospitals of Northamptonshire so there is a requirement to regularly work at both Northampton General Hospital NHS Trust and Kettering General Hospital NHS Foundation Trust. Act as the point of contact for dealing with routine enquiries made to Volunteer Services department across UHN using judgement and decision making to ensure outcome of communication is satisfactory. This will include liaising with other team members and or Volunteers as appropriate. Day to day line management responsibility for the Volunteer Services Administrator Ensure office standards are adhered to; ensuring a high level of professional, empathy and exceptional customer service at all times. 

 To liaise directly with clinical, non clinical areas and external organisations to ensure volunteering opportunities are effectively advertised and promoted. Ensure communication to clinical/non clinical areas is effective and clearly identifies what tasks can be undertaken by a volunteer and what is inappropriate. High level of IT literacy and attention to detail with the ability to analyse data to produce graphs and presentations. Proficient in Microsoft Office software packages including Word, Excel and computer databases. 

 Understanding of Canva/ other creative systems to create marketing documents for internal and external stakeholders. Overall oversight and management of the volunteer management software tool (Better Impact), Ensuring data is accurately recorded and volunteers are compliant with use. Daily use of Volunteer management and financial systems packages Production and interpretation of monthly reports of the utilisation of volunteers and identify actions taken to improve performance. Extract data from the management software package to produce graphs and presentations for the Head of Volunteer Services to present to stakeholders. 

 Manage and communicate a wide range of information, some of which will be sensitive and Complex relating to patient information and needs. Support the coordinators in the management of the volunteers when needed. Provide general administrative services as required by Volunteer Services. To continually develop the onboarding process for new volunteers and ensure it includes all mandatory information. 

 Attend meetings, as required to ensure effective communication with all the service users and volunteer services are represented. Maintain accurate and up to date training records for all volunteers to give assurance that compliance is adhered to in line with trust policy. Provide timely collection and delivery of paperwork throughout the Trust on a regular basis which will involve frequent visits to clinical/ non clinical areas. Prepare papers and complete necessary documentation for meetings/recruitment days. 

 Provide group cross-cover within team during absence Support with the weekly rotas of volunteer cover within the Trust Arrange/Support the induction for volunteers on their first shift and make any reasonable adjustments if required. Act as the point of contact with HRSC for progress of volunteer applications and attend weekly progress meetings Plan for situations which are known; and to be able to re-prioritise work and accommodate. To monitor the charitable funds within the department and support with the Fundraising Group to ensure sufficient funds are available for future purchases. Monitor and review the fundraising group in Volunteer services ensuring that budget is adhered to and that funds are appropriately spent. 

 Be able to work flexibly when required, including the occasional evening/weekend working if needed (this will be agreed with the appropriate amount of notice). Deal with concerned patients, relatives, carers and visitors with tact, patience and discretion especially when conveying sensitive information. Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times.

UHN Volunteer Services Administrative Officer - Kettering General Hospital NHS Foundation Trust

UHN Volunteer Services Administrative Officer

You must have excellent organizational skills, strong communication abilities, and experience in administrative tasks to succeed in this role.

You will manage appointment schedules, coordinate clerical tasks, assist patients with inquiries, and maintain accurate records to ensure efficient operations within the hospital setting.

For further information on the advertised role, please refer to the job description located under the Supporting Documents heading along with the full person specification.

Clerical/Appointments Officer - Kettering General Hospital NHS Foundation Trust

Clerical/Appointments Officer

You will provide administrative support in Haematology, Oncology, and chemotherapy, ensuring effective service operation and adherence to our core values: Compassion, Respect, Integrity, Courage, and Accountability.

You will handle reception, data entry, filing, and patient note preparation while supporting the administration of Haematology and Oncology services.

Birmingham

Nottingham

The Haematology, Oncology and Chemotherapy service is current looking for 2 Administrative assistants. 
 
 You will be working within the fields of Haematology, Oncology and Acute Haemato-Oncology. 
 
 Duties include reception, data collection, data entry and general administrative tasks 
 
 You will be working the following areas: Centenary wing, Chemotherapy Service Supportive Treatment Unit (CSSTU) and Lilford Ward. 
 
 The service have currently got a full time and apart time positions available. 
 
 Full time Post 37.5 hours per week. 
 
 Part time Post 22.5 hour per week. 
 
 To provide administrative support within all Haematology, Oncology and chemotherapy service areas. This includes: Centenary Wing, Chemotherapy service supportive treatment unit, Lilford Ward and The Acute Malignant Haemato-Oncology service. 
 To contribute to the effective running of the areas and the service by concentrating on task which directly support administration systems and procedures. For example: ordering the notes in preparation for the patient who are due in the ward for treatment, filing the notes post discharge, answering the telephone and use of the Trust Medway system to admit and discharge patients. 
 
 Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. 
 
 Our Excellence Values:
 Compassion 
 
 Respect 
 
 Integrity 
 
 Courageous 
 
 Accountable 
 
 Please see Job Description. 
 
 Full Job Description can be found on these documents. 
 
 Please Contact Susan Carlisle or Karen Danns (details below) for more inforamtion.

The Haematology, Oncology and Chemotherapy service is current looking for 2 Administrative assistants. 

 You will be working within the fields of Haematology, Oncology and Acute Haemato-Oncology. 

 Duties include reception, data collection, data entry and general administrative tasks 

 You will be working the following areas: Centenary wing, Chemotherapy Service Supportive Treatment Unit (CSSTU) and Lilford Ward. 

 The service have currently got a full time and apart time positions available. 

 Full time Post 37.5 hours per week. 

 Part time Post 22.5 hour per week. 

 To provide administrative support within all Haematology, Oncology and chemotherapy service areas. This includes: Centenary Wing, Chemotherapy service supportive treatment unit, Lilford Ward and The Acute Malignant Haemato-Oncology service. 
To contribute to the effective running of the areas and the service by concentrating on task which directly support administration systems and procedures. For example: ordering the notes in preparation for the patient who are due in the ward for treatment, filing the notes post discharge, answering the telephone and use of the Trust Medway system to admit and discharge patients. 

 Kettering General Hospital NHS Foundation Trust is one of the largest employers in the area and we are on an exciting journey. Our mission is to provide safe, compassionate, and clinically excellent patient care, by being an outstanding employer for our people. We have entered into a Group Model with neighbouring Northampton General Hospital and have become University Hospitals of Northamptonshire. 

 Our Excellence Values:
 Compassion 

 Respect 

 Integrity 

 Courageous 

 Accountable 

 Please see Job Description. 

 Full Job Description can be found on these documents. 

 Please Contact Susan Carlisle or Karen Danns (details below) for more inforamtion.

Kettering General Hospital NHS Foundation Trust

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