Large

Liverpool Heart and Chest Hospital provides specialist services in cardiothoracic surgery, cardiology, respiratory medicine including adult cystic fibrosis and diagnostic imaging, both in the hospital and out in the community. LHCH serves a catchment area of 2.8 million people, spanning Merseyside, Cheshire, North Wales and the Isle of Man, and increasingly receives referrals from outside these areas for highly specialised services such as aortics. Heart and lung disease continue to be among the biggest killers in the UK and the communities served by LHCH are marked by increased prevalence of cardiovascular disease, higher levels of heart failure, hypertension, coronary artery disease and an ageing population. LHCH has a national reputation for strong performance, which is important in delivering the best care for patients and their families, and high quality clinical services. This is underpinned by a culture of research and innovation, delivered in modern estate and facilitated by technology. New and upgraded clinical areas are designed with patients and families fully involved to deliver their needs. As part of a long term plan, LHCH aims to form strong clinical and organisational relationships where possible. There is clear evidence that partnerships improve patient care and enhance quality and LHCH seeks to collaborate with a range of other providers and professionals to extend access and improve quality. For 9 out of the last 12 years, LHCH has been recognised by patients in the National Inpatient Survey as the best hospital in the country for overall patient experience.

Science & Healthcare

Liverpool Heart and Chest Hospital

Healthcare

LHCH is an 'Outstanding'​ rated trust providing specialist cardiothoracic services to patients across the North West.

You must possess excellent organizational skills, strong communication abilities, and proficiency in office software to provide effective support in a surgical environment.

You will manage administrative tasks, assist in scheduling, handle correspondence, maintain records, and support the surgical team in daily operations for efficient workflow and communication.

Liverpool

Principal Accountabilities Typing of all clinic letters, discharge letters, results letters for the allocated priority service Assist in the typing for allocated secondary service Complete typing as allocated by the service Patient Pathway Co-ordinators Inform Patient Pathway Co-ordinators of any instructions on dictation of clinic letters etc List patient when letter instructs Add patients to appropriate waiting lists when instructed Organisational Patient experience Completion of the audio-typing of clinical and non-clinical correspondence within the service line and within set timescales. Escalating issues to Patient Pathway Co-ordinators Maintaining the confidentiality of patient information at all times Team working Coordinate cover of duties across Business Support during periods of holiday and / or sickness. Completing all typing and administrative tasks such that other team members are able to carry out their duties ensuring an efficient and effective administration service is provided to patients and Consultants and in accordance with communicated KPIs Communication Responding to queries in a caring, sensitive and reassuring manner. Use initiative when dealing with enquiries, escalating as appropriate. 
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<br> Providing information to the management team when requested and use initiative to escalate any issues as appropriate. Communicating with GPs other external agencies Providing information to staff in other departments Escalating issues to the Patient Pathway Co-ordinators as appropriate Policy &amp; Service Development Being aware of and adhering to administrative procedures and protocols relevant to the post. Observing the provisions of and adhering to all Trust policies and procedures Required to comment on, implement and adhere to secretarial / administrative procedures and protocols. Data Management Recording all information as required on PAS including amendments Quality Training Attending mandatory training in accordance with Trust policy Participating in in-house training and updating of skills as required Demonstrating on going learning and development related to the role General Statements Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act. 
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<br> Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.

Principal Accountabilities Typing of all clinic letters, discharge letters, results letters for the allocated priority service Assist in the typing for allocated secondary service Complete typing as allocated by the service Patient Pathway Co-ordinators Inform Patient Pathway Co-ordinators of any instructions on dictation of clinic letters etc List patient when letter instructs Add patients to appropriate waiting lists when instructed Organisational Patient experience Completion of the audio-typing of clinical and non-clinical correspondence within the service line and within set timescales. Escalating issues to Patient Pathway Co-ordinators Maintaining the confidentiality of patient information at all times Team working Coordinate cover of duties across Business Support during periods of holiday and / or sickness. Completing all typing and administrative tasks such that other team members are able to carry out their duties ensuring an efficient and effective administration service is provided to patients and Consultants and in accordance with communicated KPIs Communication Responding to queries in a caring, sensitive and reassuring manner. Use initiative when dealing with enquiries, escalating as appropriate. 

 Providing information to the management team when requested and use initiative to escalate any issues as appropriate. Communicating with GPs other external agencies Providing information to staff in other departments Escalating issues to the Patient Pathway Co-ordinators as appropriate Policy & Service Development Being aware of and adhering to administrative procedures and protocols relevant to the post. Observing the provisions of and adhering to all Trust policies and procedures Required to comment on, implement and adhere to secretarial / administrative procedures and protocols. Data Management Recording all information as required on PAS including amendments Quality Training Attending mandatory training in accordance with Trust policy Participating in in-house training and updating of skills as required Demonstrating on going learning and development related to the role General Statements Attending team meetings where required Maintaining confidentiality and abide by the Data Protection Act. 

 Being familiar with and following health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing any areas of potential risk to the attention of managers Ensuring completion of timely PDR/Appraisal process with designated line manager Being able to demonstrate Trust values and behaviours (outlined in staff handbook) at all times Undertaking any other duties which are deemed appropriate to the band The above indicates the main duties of the post which may be reviewed in the light of experience and development within the service. Any review will be undertaken in conjunction with the post holder.

Liverpool Heart and Chest Hospital

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