Lovisa is a UK-based jewellery retailer specialising in affordable, on-trend accessories. Their ultimate mission is to bring the latest fashion trends to customers through a diverse and constantly updated range of jewellery and accessories. Lovisa aims to empower individuals to express their unique style and enhance their personal fashion with high-quality, stylish pieces that are accessible to everyone.




Retail & Consumer Goods

Lovisa Pty Ltd

Bringing brilliantly affordable fashion jewellery to the world

You must provide excellent customer service, resolve complaints, understand sales targets, assist with merchandising, maintain store cleanliness, and comply with policies and procedures.

You will enhance customer experiences, manage complaints, maintain store cleanliness, track sales, assist with ear piercing, and ensure all products are merchandised and organized per standards.

Customer Relations

Fairfax

<div>TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION: Team Member
DEPARTMENT: Retail Operations

REPORTS TO: Store Manager

DUTIES &amp; RESPONSIBILITIES

CUSTOMER EXPERIENCE
<ul><li>Provide exceptional experiences to every customer using the Sell with Style steps</li></ul>
<ul><li>Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by
</li></ul>listening, understanding the situation and finding a resolution.
<ul><li>Share product knowledge for the current add on when styling customers</li></ul>
<ul><li>Complete customer bag checks when required</li></ul>

SALES
<ul><li>Have a clear understanding of store&rsquo;s targets set daily, weekly and monthly and how the store is tracking on a
</li></ul>daily basis
<ul><li>Assist in the overall achievement of store sales and performance indicators.</li></ul>
<ul><li>Track sales hourly using the store diary</li></ul>
<ul><li>Continuously improve on all company KPI's</li></ul>
<ul><li>Utilize all tools within store diary to achieve KPI benchmarks</li></ul>

EAR PIERCING
<ul><li>Have a clear understanding of the proper use of the mechanical stud and clasp ear device</li></ul>
<ul><li>Provide safe and sanitary ear piercing to customers</li></ul>
<ul><li>Recognize the tasks and procedures in place for a potential exposure to blood borne pathogens
</li></ul>VISUAL MERCHANDISING AND HOUSEKEEPING
<ul><li>Merchandising &ndash; to assist in merchandising and housekeeping</li></ul>
<ul><li>Execute all floor updates, range updates and promotions exactly as per planogram</li></ul>
<ul><li>Sale set ups completed as per sale guidelines</li></ul>
<ul><li>Signage needs to be correct and up to date as per guide in the Lowdown and on planogram</li></ul>
<ul><li>Ensure &lsquo;time to shine&rsquo; (morning cleaning) and &lsquo;recovery &lsquo;(end of day merchandising) is completed daily</li></ul>
<ul><li>Ensure your store is clean and tidy for customers at all times- order cleaning products as required</li></ul>
<ul><li>Log all maintenance issues through the &lsquo;Service Desk&rsquo; within 24 hours (excluding Maintenance and Marketing)</li></ul>
<ul><li>Keep the backroom clean and tidy - No stock in backroom</li></ul>
<ul><li>Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.)</li></ul>

PRODUCT MANAGEMENT
<ul><li>Ensure the stock is processed according to company standards (IBT&rsquo;s etc.)</li></ul>
<ul><li>Product must be replenished into ranges once deliveries are received within 24 hours</li></ul>
<ul><li>Complete stock audits daily/weekly by end of day Friday</li></ul>
<ul><li>Refill product from cupboards every day</li></ul>
<ul><li>Excess must be organized to Lovisa standards. Each style bagged separately, and each product group bagged.
</li></ul>separately within each range. Any styles that may tangle need to be individually bagged.
<ul><li>Product may be considered as broken/faulty &ndash; ensure all product is repaired immediately and put back onto
</li></ul>the floor.

PRIVATE AND CONFIDENTIAL
<ul><li>All product that is non-repairable must be scanned out the same day found.</li></ul>
<ul><li>Complete visual merchandising and store promotional directives, including product placement, fullness,
</li></ul>appropriate pricing and Point of Sale material.

BRAND AMBASSADOR
<ul><li>Ensure you&rsquo;re presented as per current Lovisa Style Guide</li></ul>
<ul><li>Wear the team piece on every shift</li></ul>
<ul><li>Conduct yourself in a professional manner at all times</li></ul>

COMMUNICATION
<ul><li>LOLA &ndash; to ensure that you read, understand and action all points in the Lowdown and any &lsquo;Lovisa
</li></ul>Communication&rsquo; notifications.
<ul><li>Store &ndash; to ensure that open lines of communication are maintained, and the Store Diary is utilized daily.</li></ul>
<ul><li>Email and Phone Calls &ndash; Respond to any phone calls within 24 hours and any emails within 48 hours.</li></ul>

OTHER
<ul><li>To comply with all aspects of the Lovisa Employee Manual</li></ul>
<ul><li>To comply with all aspects of the Lovisa Security Manual</li></ul>
<ul><li>Be up to date with all policies and procedures</li></ul>
<ul><li>Security &ndash; maintain security awareness according to Lovisa policy</li></ul>
<ul><li>Use daily cash up sheets to ensure cash register balances at all times</li></ul>
<ul><li>Be coachable in all aspects, flexible and proactive in style</li></ul>
<ul><li>Start / Finish Times &ndash; As per roster within retail hours.</li></ul>
<ul><li>Any hours worked outside your rostered times must be with the expressed agreement of your Regional</li></ul>

Manager
<ul><li>Other duties and special projects within skill and competency level as required.</li></ul>

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator Benchmark

Sales vs Growth on LY

Average Dollar (Ave $) Above company benchmark

Items per sale (IPS) Above company benchmark

Add-On 15% and above

LOLA completion 90% Completion

PRIVATE AND CONFIDENTIAL

To act appropriately in accordance with the Lovisa standards and to carry out essential duties in the absence of the
Manager, according to your skill and competency level.

10 Plus 1 Culture Commitments: Lovisa&rsquo;s Culture is shared - values, vision, purpose, expectations, behaviors, views,
and common standards that are the basis for all our actions.

Can do attitude.

Customer Experience

Respect

Continuous Improvement

Communicate, Communicate, Communicate

Costs

Accountability

Teamwork

Trust</div>

TEAM MEMBER

POSITION DESCRIPTION AND KEY MEASURES

POSITION: Team Member
DEPARTMENT: Retail Operations

REPORTS TO: Store Manager

DUTIES & RESPONSIBILITIES

CUSTOMER EXPERIENCE
Provide exceptional experiences to every customer using the Sell with Style steps
Professionally resolve all customer complaints, ensure the customer leaves happy on every occasion by
listening, understanding the situation and finding a resolution.
Share product knowledge for the current add on when styling customers
Complete customer bag checks when required

SALES
Have a clear understanding of store’s targets set daily, weekly and monthly and how the store is tracking on a
daily basis
Assist in the overall achievement of store sales and performance indicators.
Track sales hourly using the store diary
Continuously improve on all company KPI's
Utilize all tools within store diary to achieve KPI benchmarks

EAR PIERCING
Have a clear understanding of the proper use of the mechanical stud and clasp ear device
Provide safe and sanitary ear piercing to customers
Recognize the tasks and procedures in place for a potential exposure to blood borne pathogens
VISUAL MERCHANDISING AND HOUSEKEEPING
Merchandising – to assist in merchandising and housekeeping
Execute all floor updates, range updates and promotions exactly as per planogram
Sale set ups completed as per sale guidelines
Signage needs to be correct and up to date as per guide in the Lowdown and on planogram
Ensure ‘time to shine’ (morning cleaning) and ‘recovery ‘(end of day merchandising) is completed daily
Ensure your store is clean and tidy for customers at all times- order cleaning products as required
Log all maintenance issues through the ‘Service Desk’ within 24 hours (excluding Maintenance and Marketing)
Keep the backroom clean and tidy - No stock in backroom
Conduct regular store walks to ensure there are no safety issues in store (broken mirrors, broken ladder etc.)

PRODUCT MANAGEMENT
Ensure the stock is processed according to company standards (IBT’s etc.)
Product must be replenished into ranges once deliveries are received within 24 hours
Complete stock audits daily/weekly by end of day Friday
Refill product from cupboards every day
Excess must be organized to Lovisa standards. Each style bagged separately, and each product group bagged.
separately within each range. Any styles that may tangle need to be individually bagged.
Product may be considered as broken/faulty – ensure all product is repaired immediately and put back onto
the floor.

PRIVATE AND CONFIDENTIAL
All product that is non-repairable must be scanned out the same day found.
Complete visual merchandising and store promotional directives, including product placement, fullness,
appropriate pricing and Point of Sale material.

BRAND AMBASSADOR
Ensure you’re presented as per current Lovisa Style Guide
Wear the team piece on every shift
Conduct yourself in a professional manner at all times

COMMUNICATION
LOLA – to ensure that you read, understand and action all points in the Lowdown and any ‘Lovisa
Communication’ notifications.
Store – to ensure that open lines of communication are maintained, and the Store Diary is utilized daily.
Email and Phone Calls – Respond to any phone calls within 24 hours and any emails within 48 hours.

OTHER
To comply with all aspects of the Lovisa Employee Manual
To comply with all aspects of the Lovisa Security Manual
Be up to date with all policies and procedures
Security – maintain security awareness according to Lovisa policy
Use daily cash up sheets to ensure cash register balances at all times
Be coachable in all aspects, flexible and proactive in style
Start / Finish Times – As per roster within retail hours.
Any hours worked outside your rostered times must be with the expressed agreement of your Regional

Manager
Other duties and special projects within skill and competency level as required.

KEY MEASURES AND ACCOUNTABILITIES

Key Performance Indicator Benchmark

Sales vs Growth on LY

Average Dollar (Ave $) Above company benchmark

Items per sale (IPS) Above company benchmark

Add-On 15% and above

LOLA completion 90% Completion

PRIVATE AND CONFIDENTIAL

To act appropriately in accordance with the Lovisa standards and to carry out essential duties in the absence of the
Manager, according to your skill and competency level.

10 Plus 1 Culture Commitments: Lovisa’s Culture is shared - values, vision, purpose, expectations, behaviors, views,
and common standards that are the basis for all our actions.

Can do attitude.

Customer Experience

Respect

Continuous Improvement

Communicate, Communicate, Communicate

Costs

Accountability

Teamwork

Trust

Retail Sales Associate - Fair Oaks Mall - Lovisa Pty Ltd

Retail Sales Associate - Fair Oaks Mall

You must have a strong desire to deliver exceptional customer experience, solid time management skills, prior retail/hospitality experience, and be 18+ with open availability.

You will support management, achieve sales targets, maintain store presentation, engage with customers, build relationships, and showcase your fashion sense in a vibrant environment.

Sales & Business Development

Tempe

<div>Join the Lovisa America team: 

It is exciting times at Lovisa with many new stores opening across America, so we are looking for our next amazing Lovisa Sales Super Stars to join our growing team.

The Sales Associate Role:

The Stylist (Sales Associate) is responsible for supporting the Store Manager and Assistant Store Manager aim to achieve store targets and keep the store looking presentable for our customers. If you enjoy a bright, energetic environment and you&rsquo;re a great communicator who likes building relationships and has an eye for fashion, Lovisa is for you!

Our Brand:

Lovisa was created out of a need for on-trend fashion jewelry at ready-to-wear prices. Our trend spotting departments worldwide take inspiration from couture runways and current street style to deliver new, must-have styles to our customers.

We are a fashion-forward jewelry brand that caters to every woman, with 150 new styles being delivered to stores each week. We give exceptional customer service and apply our core belief, &ldquo;It&rsquo;s about the customer, always&rdquo; in everything we do.

Established in Australia Lovisa launched its first store in 2010, Since then Lovisa has opened over 550 stores across 20 countries: New Zealand, The United States, Singapore, Malaysia, South Africa, United Kingdom, France, Germany, Belgium, Netherlands, Switzerland, Austria, Luxembourg. As we continue to grow, vast opportunities will arise and are on offer for self-motivated and enthusiastic leaders and Team Members.

Lovisa Benefits:
<ul><li>Ongoing training, mentoring and support for personal and career growth.</li></ul>
<ul><li>Generous product discount.</li></ul>
<ul><li>Incentives galore.</li></ul>
<ul><li>Ear piercing training.</li></ul>
<ul><li>A culture that is committed to continuous improvement!</li></ul>
<ul><li>Opportunity to join one of Australia&rsquo;s fastest and most successful global retail brand!</li></ul>

What we are looking for!
<ul><li>Do you have a strong desire to deliver an exceptional experience to your customer?</li></ul>
<ul><li>You possess strong time management and organizational skills</li></ul>

To be successful in this role you will have:
<ul><li>Prior experience for a retailer or hospitality</li></ul>
<ul><li>Ability to perform in a fast-paced, high-volume environment</li></ul>
<ul><li>Must be 18 years of age or older.
</li></ul><ul><li>Must have open availability to work any shift.</li></ul>

Job Type: Part-time</div>

Join the Lovisa America team:

It is exciting times at Lovisa with many new stores opening across America, so we are looking for our next amazing Lovisa Sales Super Stars to join our growing team.

The Sales Associate Role:

The Stylist (Sales Associate) is responsible for supporting the Store Manager and Assistant Store Manager aim to achieve store targets and keep the store looking presentable for our customers. If you enjoy a bright, energetic environment and you’re a great communicator who likes building relationships and has an eye for fashion, Lovisa is for you!

Our Brand:

Lovisa was created out of a need for on-trend fashion jewelry at ready-to-wear prices. Our trend spotting departments worldwide take inspiration from couture runways and current street style to deliver new, must-have styles to our customers.

We are a fashion-forward jewelry brand that caters to every woman, with 150 new styles being delivered to stores each week. We give exceptional customer service and apply our core belief, “It’s about the customer, always” in everything we do.

Established in Australia Lovisa launched its first store in 2010, Since then Lovisa has opened over 550 stores across 20 countries: New Zealand, The United States, Singapore, Malaysia, South Africa, United Kingdom, France, Germany, Belgium, Netherlands, Switzerland, Austria, Luxembourg. As we continue to grow, vast opportunities will arise and are on offer for self-motivated and enthusiastic leaders and Team Members.

Lovisa Benefits:
Ongoing training, mentoring and support for personal and career growth.
Generous product discount.
Incentives galore.
Ear piercing training.
A culture that is committed to continuous improvement!
Opportunity to join one of Australia’s fastest and most successful global retail brand!

What we are looking for!
Do you have a strong desire to deliver an exceptional experience to your customer?
You possess strong time management and organizational skills

To be successful in this role you will have:
Prior experience for a retailer or hospitality
Ability to perform in a fast-paced, high-volume environment
Must be 18 years of age or older.
Must have open availability to work any shift.

Job Type: Part-time

Retail Sales Associates- Arizona Mills - Lovisa Pty Ltd

Retail Sales Associates- Arizona Mills

You need a high school diploma, retail experience, strong communication skills, flexibility for varied hours, physical stamina, and basic math skills with attention to detail.

You will provide excellent customer service, process transactions, maintain store appearance, manage inventory, support daily operations, and drive sales while embodying brand values.

Cerritos

<div>Retail Sales Associate

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:
POSITION PURPOSE AND EXPECTATION:

Position Summary:

We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.

Key Responsibilities:
<ul>
<li>Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations</li>
<li>Process transactions accurately using our Point of Sale (POS) system</li>
<li>Maintain store appearance through regular cleaning, organizing, and straightening of merchandise</li>
<li>Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom</li>
<li>Support Store Manager with daily operations, reports, and special projects</li>
<li>Build deep product knowledge to effectively communicate features and benefits to customers</li>
<li>Drive sales through suggestive selling and creating genuine connections with customers</li>
<li>Embody our brand values and serve as a brand ambassador both in-store and in the community</li>
</ul>
Requirements:
<ul>
<li>High school diploma or equivalent</li>
<li>Previous retail experience preferred</li>
<li>Ability to work in a fast-paced environment</li>
<li>Strong communication and interpersonal skills</li>
<li>Genuine passion for retail and fashion</li>
<li>Flexible availability including evenings, weekends, and holidays</li>
<li>Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store</li>
<li>Basic math skills and attention to detail</li></ul></div>

Retail Sales Associate

POSITION DESCRIPTION AND KEY MEASURES

Department: Retail Operations

Location: Store Location

Report to: DM

Number of direct reports:
POSITION PURPOSE AND EXPECTATION:

Position Summary:

We're seeking an energetic and customer-focused Sales Associate to join our retail team. The ideal candidate will provide exceptional customer service while supporting store operations and maintaining our high visual merchandising standards.

Key Responsibilities:

Deliver outstanding customer service by greeting customers, understanding their needs, and providing personalized product recommendations
Process transactions accurately using our Point of Sale (POS) system
Maintain store appearance through regular cleaning, organizing, and straightening of merchandise
Execute daily stocking tasks, including receiving shipments, replenishing sales floor inventory, and organizing stockroom
Support Store Manager with daily operations, reports, and special projects
Build deep product knowledge to effectively communicate features and benefits to customers
Drive sales through suggestive selling and creating genuine connections with customers
Embody our brand values and serve as a brand ambassador both in-store and in the community

Requirements:

High school diploma or equivalent
Previous retail experience preferred
Ability to work in a fast-paced environment
Strong communication and interpersonal skills
Genuine passion for retail and fashion
Flexible availability including evenings, weekends, and holidays
Physical ability to stand for extended periods, lift up to 25 lbs, and move throughout the store
Basic math skills and attention to detail

Retail Sales Associate: Cerritos Mall - Lovisa Pty Ltd

Retail Sales Associate: Cerritos Mall

You must have a passion for customer service, a results-driven attitude, a keen eye for fashion trends, and strong performance in face-to-face settings.

You will engage customers with fashion, conduct piercings, manage stock and register, maintain store cleanliness, and foster strong relationships with colleagues and customers while having fun.

Hospitality & Retail

Lovisa is fast-fashion Retail Lovisa is global, and its growth is infectiously energetic See us at careers.lovisa.com Benefits * Top-notch training to become a great Team Member (and piercing training!) * First-rate Store and Regional Manager to draw support * Team Referral Rewards Program * Product for you to wear in-store from our top-fashion ranges * Funky, on-trend customers * Bright, warm store * Easy to explain product * Oh, and a generous discount on our jewellery! Job Description * You will live for fashion * Sell with great customer experience * Conduct our Piercing service * Replenish sold stock on the move * Manage the register * Clean up the store at open and close * Build great relationships with colleagues and customers * Be yourself! Enjoy yourself! About you: * Strong desire to help and guide customers * A drive to deliver great results * An eye for fashion and are aware on all the latest trends * Strong performance in a face-to-face customer environment We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.

Lovisa is fast-fashion RetailLovisa is global, and its growth is infectiously energeticSee us at careers.lovisa.comBenefits * Top-notch training to become a great Team Member (and piercing training!) * First-rate Store and Regional Manager to draw support * Team Referral Rewards Program * Product for you to wear in-store from our top-fashion ranges * Funky, on-trend customers * Bright, warm store * Easy to explain product * Oh, and a generous discount on our jewellery!Job Description * You will live for fashion * Sell with great customer experience * Conduct our Piercing service * Replenish sold stock on the move * Manage the register * Clean up the store at open and close * Build great relationships with colleagues and customers * Be yourself! Enjoy yourself!About you: * Strong desire to help and guide customers    * A drive to deliver great results * An eye for fashion and are aware on all the latest trends * Strong performance in a face-to-face customer environmentWe believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.

Team Member - Part Time - Lovisa Pty Ltd

&lt;p&gt;Lovisa is fast-fashion Retail&lt;br&gt;&lt;/p&gt;&lt;p&gt;Lovisa is global, and its growth is infectiously energetic&lt;br&gt;&lt;/p&gt;&lt;p&gt;See us at careers.lovisa.com&lt;/p&gt;&lt;p&gt;&lt;strong&gt;Benefits&lt;br&gt;&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Top-notch training to become a great Team Member (and piercing training!)&lt;/li&gt;&lt;li&gt;First-rate Store and Regional Manager to draw support&lt;/li&gt;&lt;li&gt;Team Referral Rewards Program&lt;/li&gt;&lt;li&gt;Product for you to wear in-store from our top-fashion ranges&lt;/li&gt;&lt;li&gt;Funky, on-trend customers&lt;/li&gt;&lt;li&gt;Bright, warm store&lt;/li&gt;&lt;li&gt;Easy to explain product&lt;/li&gt;&lt;li&gt;Oh, and a generous discount on our jewellery!&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;Job Description&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;You will live for fashion&lt;/li&gt;&lt;li&gt;Sell with great customer experience&lt;/li&gt;&lt;li&gt;Conduct our Piercing service&lt;/li&gt;&lt;li&gt;Replenish sold stock on the move&lt;/li&gt;&lt;li&gt;Manage the register&lt;/li&gt;&lt;li&gt;Clean up the store at open and close&lt;/li&gt;&lt;li&gt;Build great relationships with colleagues and customers&lt;/li&gt;&lt;li&gt;Be yourself! Enjoy yourself!&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;strong&gt;About you:&lt;/strong&gt;&lt;/p&gt;&lt;ul&gt;&lt;li&gt;Strong desire to help and guide customers&lt;br&gt;&lt;/li&gt;&lt;li&gt;A drive to deliver great results&lt;/li&gt;&lt;li&gt;An eye for fashion and are aware on all the latest trends&lt;/li&gt;&lt;li&gt;Strong performance in a face-to-face customer environment&lt;/li&gt;&lt;/ul&gt;&lt;p&gt;&lt;em&gt;We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.&lt;/em&gt;&lt;/p&gt;&lt;p&gt;&lt;br&gt;&lt;/p&gt;

Team Member - Part Time

You must have a passion for assisting customers, a results-driven mindset, fashion awareness, and strong performance in face-to-face interactions.

You will provide excellent customer service, conduct piercings, manage stock and the register, maintain store cleanliness, and build relationships with your team and customers while enjoying your role.

Lovisa Pty Ltd

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