Large

Lyft was founded in 2012 by Logan Green and John Zimmer to improve people’s lives with the world’s best transportation, and is available to approximately 95 percent of the United States population as well as select cities in Canada. Lyft is committed to effecting positive change for our cities by offsetting carbon emissions from all rides, and by promoting transportation equity through shared rides, bikeshare systems, electric scooters, and public transit partnerships.

Transportation

Lyft

Transport

Ride by ride, we’re reimagining the world’s best transportation.

You need 2+ years of customer service experience, strong problem-solving skills, a flexible schedule, tech-savvy, detail-oriented, and able to handle fast-paced environments with empathy.

You will support Lyft users, troubleshoot app issues, pilot initiatives, document interactions, recommend improvements, provide feedback, and advocate for the community.

Business, Operations & Strategy

Seattle

The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community, as you pilot new initiatives and programs. You must be calm in the face of a storm, caring and compassionate, and able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across phone, email and chat.&nbsp;You should demonstrate an expert-level understanding of egregious or unique circumstances, clear communication, and will use your specialized skill set to review support interactions with the goal of helping to mitigate the negative impact for customers through thoughtful and useful feedback.&nbsp;Responsibilities:<ul><li>Create an exceptional, personalized service experience for Lyft users</li><li>Provide friendly, timely support to Lyft drivers and passengers via phone, chat and email</li><li>Troubleshoot user problems with the Lyft app</li><li>Pilot new initiatives and experiments prior to launch</li><li>Work a range of cases in terms of complexity and issue type</li><li>Document all support contacts in a CRM system</li><li>Make recommendations based on feature requests and bugs reported by users</li><li>Provide feedback to Support Operations and Product teams on the resolution process&nbsp;</li><li>Identify and document Issues and other potential blockers preventing scalable solutions</li><li>Be a community advocate for Lyft</li></ul>Experience:<ul><li>Flexible schedule, willing to work off­ hours and weekends. We place Associates in morning, afternoon and overnight shifts.</li><li>2­+ years experience in customer service or call center&nbsp;</li><li>Computer proficiency required</li><li>Friendly and enthusiastic, social personality</li><li>Dependable and punctual with time management skills</li><li>Strong writing skills and impeccable attention to detail</li><li>Demonstrate empathy and the ability to take initiative on doing the right thing for the customer</li><li>Advanced problem-solving skills ­with the ability to think creatively to resolve difficult situations, often in unprecedented situations</li><li>Ability to quickly learn web­-based user support applications</li><li>Comfortable in a fast-­paced environment, subject to rapid change and uncertainty</li><li>High level of comfort and familiarity with smartphone applications (iPhone and Android)</li><li>Maintain high levels of confidentiality while performing account reviews, and comprehensively document research and decisions through written reports</li><li>Identify potential risks, mediate, and defuse situations</li></ul>Benefits:<ul><li>Great medical, dental, and vision insurance options</li><li>Mental health benefits</li><li>Family building benefits</li><li>In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off</li><li>401(k) plan to help save for your future</li><li>18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible</li><li>Pre-tax commuter benefits</li><li>Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program</li></ul>

The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community, as you pilot new initiatives and programs. You must be calm in the face of a storm, caring and compassionate, and able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across phone, email and chat. You should demonstrate an expert-level understanding of egregious or unique circumstances, clear communication, and will use your specialized skill set to review support interactions with the goal of helping to mitigate the negative impact for customers through thoughtful and useful feedback. Responsibilities:Create an exceptional, personalized service experience for Lyft usersProvide friendly, timely support to Lyft drivers and passengers via phone, chat and emailTroubleshoot user problems with the Lyft appPilot new initiatives and experiments prior to launchWork a range of cases in terms of complexity and issue typeDocument all support contacts in a CRM systemMake recommendations based on feature requests and bugs reported by usersProvide feedback to Support Operations and Product teams on the resolution process Identify and document Issues and other potential blockers preventing scalable solutionsBe a community advocate for LyftExperience:Flexible schedule, willing to work off­ hours and weekends. We place Associates in morning, afternoon and overnight shifts.2­+ years experience in customer service or call center Computer proficiency requiredFriendly and enthusiastic, social personalityDependable and punctual with time management skillsStrong writing skills and impeccable attention to detailDemonstrate empathy and the ability to take initiative on doing the right thing for the customerAdvanced problem-solving skills ­with the ability to think creatively to resolve difficult situations, often in unprecedented situationsAbility to quickly learn web­-based user support applicationsComfortable in a fast-­paced environment, subject to rapid change and uncertaintyHigh level of comfort and familiarity with smartphone applications (iPhone and Android)Maintain high levels of confidentiality while performing account reviews, and comprehensively document research and decisions through written reportsIdentify potential risks, mediate, and defuse situationsBenefits:Great medical, dental, and vision insurance optionsMental health benefitsFamily building benefitsIn addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off401(k) plan to help save for your future18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligiblePre-tax commuter benefitsLyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Senior Associate Program Incubation - Lyft

The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community, as you pilot new initiatives and programs. You must be calm in the face of a storm, caring and compassionate, and able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across phone, email and chat. You should demonstrate an expert-level understanding of egregious or unique circumstances, clear communication, and will use your specialized skill set to review support interactions with the goal of helping to mitigate the negative impact for customers through thoughtful and useful feedback.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Create an exceptional, personalized service experience for Lyft users&lt;/li&gt;&lt;li&gt;Provide friendly, timely support to Lyft drivers and passengers via phone, chat and email&lt;/li&gt;&lt;li&gt;Troubleshoot user problems with the Lyft app&lt;/li&gt;&lt;li&gt;Pilot new initiatives and experiments prior to launch&lt;/li&gt;&lt;li&gt;Work a range of cases in terms of complexity and issue type&lt;/li&gt;&lt;li&gt;Document all support contacts in a CRM system&lt;/li&gt;&lt;li&gt;Make recommendations based on feature requests and bugs reported by users&lt;/li&gt;&lt;li&gt;Provide feedback to Support Operations and Product teams on the resolution process &lt;/li&gt;&lt;li&gt;Identify and document Issues and other potential blockers preventing scalable solutions&lt;/li&gt;&lt;li&gt;Be a community advocate for Lyft&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Experience:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Flexible schedule, willing to work off­ hours and weekends. We place Associates in morning, afternoon and overnight shifts.&lt;/li&gt;&lt;li&gt;2­+ years experience in customer service or call center &lt;/li&gt;&lt;li&gt;Computer proficiency required&lt;/li&gt;&lt;li&gt;Friendly and enthusiastic, social personality&lt;/li&gt;&lt;li&gt;Dependable and punctual with time management skills&lt;/li&gt;&lt;li&gt;Strong writing skills and impeccable attention to detail&lt;/li&gt;&lt;li&gt;Demonstrate empathy and the ability to take initiative on doing the right thing for the customer&lt;/li&gt;&lt;li&gt;Advanced problem-solving skills ­with the ability to think creatively to resolve difficult situations, often in unprecedented situations&lt;/li&gt;&lt;li&gt;Ability to quickly learn web­-based user support applications&lt;/li&gt;&lt;li&gt;Comfortable in a fast-­paced environment, subject to rapid change and uncertainty&lt;/li&gt;&lt;li&gt;High level of comfort and familiarity with smartphone applications (iPhone and Android)&lt;/li&gt;&lt;li&gt;Maintain high levels of confidentiality while performing account reviews, and comprehensively document research and decisions through written reports&lt;/li&gt;&lt;li&gt;Identify potential risks, mediate, and defuse situations&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Great medical, dental, and vision insurance options&lt;/li&gt;&lt;li&gt;Mental health benefits&lt;/li&gt;&lt;li&gt;Family building benefits&lt;/li&gt;&lt;li&gt;In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off&lt;/li&gt;&lt;li&gt;401(k) plan to help save for your future&lt;/li&gt;&lt;li&gt;18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible&lt;/li&gt;&lt;li&gt;Pre-tax commuter benefits&lt;/li&gt;&lt;li&gt;Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;The expected base pay range for this position in the Seattle area is $22.25 - $27.82 hourly. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.&lt;/em&gt;

Senior Associate Program Incubation

You should have experience in program incubation, strong analytical skills, excellent communication, and a track record of driving initiatives from ideation to successful implementation.

You will develop and launch innovative programs, conduct market research, analyze data, collaborate with cross-functional teams, and optimize incubated projects for growth and efficiency.

Nashville

The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community, as you pilot new initiatives and programs. You must be calm in the face of a storm, caring and compassionate, and able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across phone, email and chat. You should demonstrate an expert-level understanding of egregious or unique circumstances, clear communication, and will use your specialized skill set to review support interactions with the goal of helping to mitigate the negative impact for customers through thoughtful and useful feedback.

Responsibilities:


 * Create an exceptional, personalized service experience for Lyft users
 * Provide friendly, timely support to Lyft drivers and passengers via phone, chat and email
 * Troubleshoot user problems with the Lyft app
 * Pilot new initiatives and experiments prior to launch
 * Work a range of cases in terms of complexity and issue type
 * Document all support contacts in a CRM system
 * Make recommendations based on feature requests and bugs reported by users
 * Provide feedback to Support Operations and Product teams on the resolution process
 * Identify and document Issues and other potential blockers preventing scalable solutions
 * Be a community advocate for Lyft
   
   

Experience:


 * Flexible schedule, willing to work off­ hours and weekends. We place Associates in morning, afternoon and overnight shifts.
 * 2­+ years experience in customer service or call center
 * Computer proficiency required
 * Friendly and enthusiastic, social personality
 * Dependable and punctual with time management skills
 * Strong writing skills and impeccable attention to detail
 * Demonstrate empathy and the ability to take initiative on doing the right thing for the customer
 * Advanced problem-solving skills ­with the ability to think creatively to resolve difficult situations, often in unprecedented situations
 * Ability to quickly learn web­-based user support applications
 * Comfortable in a fast-­paced environment, subject to rapid change and uncertainty
 * High level of comfort and familiarity with smartphone applications (iPhone and Android)
 * Maintain high levels of confidentiality while performing account reviews, and comprehensively document research and decisions through written reports
 * Identify potential risks, mediate, and defuse situations
   
   

Benefits:


 * Great medical, dental, and vision insurance options
 * Mental health benefits
 * Family building benefits
 * In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
 * 401(k) plan to help save for your future
 * 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
 * Pre-tax commuter benefits
 * Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program
   
   

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Nashville area is $19.84 - $24.80 hourly. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

The ideal candidate is someone who is passionate about customer experience and knows what it means to go above and beyond as an advocate for the Lyft community, as you pilot new initiatives and programs. You must be calm in the face of a storm, caring and compassionate, and able to have a strong sense of empathy in difficult situations. Our team consists of Customer Experience Associates supporting customers across phone, email and chat. You should demonstrate an expert-level understanding of egregious or unique circumstances, clear communication, and will use your specialized skill set to review support interactions with the goal of helping to mitigate the negative impact for customers through thoughtful and useful feedback.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Responsibilities:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Create an exceptional, personalized service experience for Lyft users&lt;/li&gt;&lt;li&gt;Provide friendly, timely support to Lyft drivers and passengers via phone, chat and email&lt;/li&gt;&lt;li&gt;Troubleshoot user problems with the Lyft app&lt;/li&gt;&lt;li&gt;Pilot new initiatives and experiments prior to launch&lt;/li&gt;&lt;li&gt;Work a range of cases in terms of complexity and issue type&lt;/li&gt;&lt;li&gt;Document all support contacts in a CRM system&lt;/li&gt;&lt;li&gt;Make recommendations based on feature requests and bugs reported by users&lt;/li&gt;&lt;li&gt;Provide feedback to Support Operations and Product teams on the resolution process &lt;/li&gt;&lt;li&gt;Identify and document Issues and other potential blockers preventing scalable solutions&lt;/li&gt;&lt;li&gt;Be a community advocate for Lyft&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Experience:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Flexible schedule, willing to work off­ hours and weekends. We place Associates in morning, afternoon and overnight shifts.&lt;/li&gt;&lt;li&gt;2­+ years experience in customer service or call center &lt;/li&gt;&lt;li&gt;Computer proficiency required&lt;/li&gt;&lt;li&gt;Friendly and enthusiastic, social personality&lt;/li&gt;&lt;li&gt;Dependable and punctual with time management skills&lt;/li&gt;&lt;li&gt;Strong writing skills and impeccable attention to detail&lt;/li&gt;&lt;li&gt;Demonstrate empathy and the ability to take initiative on doing the right thing for the customer&lt;/li&gt;&lt;li&gt;Advanced problem-solving skills ­with the ability to think creatively to resolve difficult situations, often in unprecedented situations&lt;/li&gt;&lt;li&gt;Ability to quickly learn web­-based user support applications&lt;/li&gt;&lt;li&gt;Comfortable in a fast-­paced environment, subject to rapid change and uncertainty&lt;/li&gt;&lt;li&gt;High level of comfort and familiarity with smartphone applications (iPhone and Android)&lt;/li&gt;&lt;li&gt;Maintain high levels of confidentiality while performing account reviews, and comprehensively document research and decisions through written reports&lt;/li&gt;&lt;li&gt;Identify potential risks, mediate, and defuse situations&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Benefits:&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;Great medical, dental, and vision insurance options&lt;/li&gt;&lt;li&gt;Mental health benefits&lt;/li&gt;&lt;li&gt;Family building benefits&lt;/li&gt;&lt;li&gt;In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off&lt;/li&gt;&lt;li&gt;401(k) plan to help save for your future&lt;/li&gt;&lt;li&gt;18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible&lt;/li&gt;&lt;li&gt;Pre-tax commuter benefits&lt;/li&gt;&lt;li&gt;Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;em&gt;Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;This role will be in-office on a hybrid schedule following the establishment of a Lyft office in Nashville — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. &lt;/em&gt;&lt;em&gt;#Hybrid&lt;br&gt;&lt;br&gt;&lt;/em&gt;&lt;em&gt;The expected base pay range for this position in the Nashville area is $19.84 - $24.80 hourly. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.&lt;/em&gt;

You need 6+ years of accounting experience, CPA/CMI/JD preferred, strong technical knowledge of tax laws, exceptional project management and communication skills, attention to detail, proficiency in Excel, ERP and tax engines, and Alteryx/programming experience.

You will manage indirect tax audits, review compliance reporting, analyze data, assist with tax provision, stay current on tax laws, train team members, and handle ad hoc projects at Lyft.

Accounting & Tax

Banking & Finance

<ul><li>Lyft is looking for a talented tech savvy Tax Manager to join our growing Tax Team! As a Tax Manager, you will report to the Senior Tax Manager and focus on supporting the Company’s&nbsp;&nbsp;indirect tax accounting, compliance, audits, and special projects. You will collaborate with key departments across the organization, including Engineering, Business Operations, Regulatory Compliance, Accounting and Finance.</li></ul>

Lyft is looking for a talented tech savvy Tax Manager to join our growing Tax Team! As a Tax Manager, you will report to the Senior Tax Manager and focus on supporting the Company’s  indirect tax accounting, compliance, audits, and special projects. You will collaborate with key departments across the organization, including Engineering, Business Operations, Regulatory Compliance, Accounting and Finance.

Tax Manager - Indirect Tax - Lyft

Tax Manager - Indirect Tax

You need a Bachelor’s Degree, 3+ years accounting experience, CPA or CMI preferred. Must have strong knowledge of Sales and Use Taxes, project management skills, excellent communication, strong accounting skills, proficiency in Excel and Oracle/Netsuite, and attention to detail.

You will assist with state & local tax audits, gather & analyze data, research tax issues, ensure compliance, prepare tax documents, monitor tax laws, collaborate with stakeholders, assist with tax planning & projects, and resolve tax notices.

<ul><li>Lyft is looking for a talented tech savvy accountant to join our growing Tax Team! As a Senior Tax Analyst, you will report to the Tax Manager and focus on supporting the Company’s indirect tax accounting, compliance, audits, and special projects. You will collaborate with key departments across the organization, including Engineering, Business Operations, Regulatory Compliance, Accounting and Finance.</li></ul>

Lyft is looking for a talented tech savvy accountant to join our growing Tax Team! As a Senior Tax Analyst, you will report to the Tax Manager and focus on supporting the Company’s indirect tax accounting, compliance, audits, and special projects. You will collaborate with key departments across the organization, including Engineering, Business Operations, Regulatory Compliance, Accounting and Finance.

Senior Tax Analyst - Indirect Tax - Lyft

Senior Tax Analyst - Indirect Tax

You need a Bachelor's degree, CPA, 6+ years in accounting, SEC & GAAP knowledge, statement of cash flow expertise, Workiva & XBRL experience, strong analytical & communication skills, ability to work under pressure, and build relationships.

You will prepare SEC filings, internal financial reports, collaborate with departments, ensure compliance with regulations and GAAP, coordinate audits, and assist in various projects.

San Francisco

<ul><li>Lyft is looking to hire a qualified and experienced Financial Reporting Manager, to its Accounting team. This is a crucial role that will assist in overseeing financial reporting in a fast paced, public company environment. This role will support the Director, SEC Reporting, and work cross functionally with accounting, legal, FP&amp;A and other stakeholders across the organization, to deliver timely&nbsp;internal and external reporting in accordance with GAAP.&nbsp;</li></ul>

Lyft is looking to hire a qualified and experienced Financial Reporting Manager, to its Accounting team. This is a crucial role that will assist in overseeing financial reporting in a fast paced, public company environment. This role will support the Director, SEC Reporting, and work cross functionally with accounting, legal, FP&A and other stakeholders across the organization, to deliver timely internal and external reporting in accordance with GAAP. 

Lyft

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