Large

Molina Healthcare is a FORTUNE 500 company that is focused exclusively on government-sponsored health care programs for families and individuals who qualify for government sponsored health care. 

Molina Healthcare contracts with state governments and serves as a health plan providing a wide range of quality health care services to families and individuals. Molina Healthcare offers health plans in Arizona, California, Florida, Idaho, Illinois, Kentucky, Massachusetts, Michigan, Mississippi, Nevada, New Mexico, New York, Ohio, South Carolina, Texas, Utah, Virginia, Washington and Wisconsin. Molina also offers a Medicare product and has been selected in several states to participate in duals demonstration projects to manage the care for those eligible for both Medicaid and Medicare.

Science & Healthcare

Molina Healthcare

You need a HS diploma or equivalent, 1-3 years in sales/customer service, and familiarity with Microsoft Office, Salesforce, and other specified systems.

You will assist members and providers via phone, chat, and email, document inquiries, conduct surveys, meet performance goals, and collaborate with departments to resolve issues efficiently.

Customer Relations

Sales & Business Development

Bothell

Job Description Job Summary Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences. Job Duties * Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. * Conduct varies surveys related to health assessments and member/provider satisfaction. * Accurately document pertinent details related to Member or Provider inquiries. * Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. * Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. * Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns. * Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * Able to proactively engage and collaborate with varies Internal/ External departments. * Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. * Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. * Ability to effectively communicate in a professionally setting. Job Qualifications REQUIRED EDUCATION: HS Diploma or equivalent combination of education and experience Required Experience/Knowledge, Skills & Abilities 1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment Preferred Education Associate’s Degree or equivalent combination of education and experience Preferred Experience * 1-3 years * Preferred Systems Training: * Microsoft Office * Genesys * Salesforce * Pega * QNXT * CRM * Verint * Kronos * Microsoft Teams * Video Conferencing * CVS Caremark * Availity To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing. Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $21.16 - $28.82 / HOURLY * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Job DescriptionJob SummaryProvides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.Job Duties * Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business. * Conduct varies surveys related to health assessments and member/provider satisfaction. * Accurately document pertinent details related to Member or Provider inquiries. * Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed. * Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations. * Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns. * Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives. * Able to proactively engage and collaborate with varies Internal/ External departments. * Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider. * Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims. * Ability to effectively communicate in a professionally setting.      Job QualificationsREQUIRED EDUCATION:HS Diploma or equivalent combination of education and experienceRequired Experience/Knowledge, Skills & Abilities1-3 years Sales and/or Customer Service experience in a fast paced, high volume environmentPreferred EducationAssociate’s Degree or equivalent combination of education and experiencePreferred Experience * 1-3 years * Preferred Systems Training: * Microsoft Office * Genesys * Salesforce * Pega * QNXT * CRM * Verint * Kronos * Microsoft Teams * Video Conferencing * CVS Caremark * Availity      To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.Pay Range: $21.16 - $28.82 / HOURLY * Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.

Rep, Customer Experience - Molina Healthcare

Bothell, Washington, United States

&lt;strong&gt;Job Description&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;Job Summary&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Provides customer support and stellar service to meet the needs of our Molina members and providers. Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. Provides product and service information, and identifies opportunities to improve our member and provider experiences.&lt;br&gt;&lt;br&gt;&lt;strong&gt;Job Duties&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt; Provide service support to members and/or providers using one or more contact center communication channels and across multiple states and/or products. To include, but not limited to, phone, chat, email, and off phone work supporting our Medicaid, Medicare and/or Marketplace business.&lt;/li&gt;&lt;li&gt; Conduct varies surveys related to health assessments and member/provider satisfaction.&lt;/li&gt;&lt;li&gt; Accurately document pertinent details related to Member or Provider inquiries.&lt;/li&gt;&lt;li&gt; Ability to work regularly scheduled shifts within our hours of operation, where lunches and breaks are scheduled and work over-time and/or weekends, as needed.&lt;/li&gt;&lt;li&gt; Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.&lt;/li&gt;&lt;li&gt; Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.&lt;/li&gt;&lt;li&gt; Capable of meeting/ exceeding individual performance goals established for the position in the areas of: Call Quality, Attendance, Adherence and other Contact Center objectives.&lt;/li&gt;&lt;li&gt; Able to proactively engage and collaborate with varies Internal/ External departments.&lt;/li&gt;&lt;li&gt; Personal responsibility and accountability by taking ownership of providing resolutions in real time or through timely follow up with the Member and/or Provider.&lt;/li&gt;&lt;li&gt; Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.&lt;/li&gt;&lt;li&gt; Ability to effectively communicate in a professionally setting.&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;&lt;strong&gt;Job Qualifications&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;strong&gt;REQUIRED EDUCATION&lt;/strong&gt;:&lt;br&gt;&lt;br&gt;HS Diploma or equivalent combination of education and experience&lt;br&gt;&lt;br&gt;&lt;strong&gt;Required Experience/Knowledge, Skills &amp;amp; Abilities&lt;br&gt;&lt;br&gt;&lt;/strong&gt;1-3 years Sales and/or Customer Service experience in a fast paced, high volume environment&lt;br&gt;&lt;br&gt;&lt;strong&gt;Preferred Education&lt;br&gt;&lt;br&gt;&lt;/strong&gt;Associate’s Degree or equivalent combination of education and experience&lt;br&gt;&lt;br&gt;&lt;strong&gt;Preferred Experience&lt;br&gt;&lt;br&gt;&lt;/strong&gt;&lt;ul&gt;&lt;li&gt;1-3 years&lt;/li&gt;&lt;li&gt;Preferred Systems Training: &lt;/li&gt;&lt;li&gt;Microsoft Office&lt;/li&gt;&lt;li&gt;Genesys&lt;/li&gt;&lt;li&gt;Salesforce&lt;/li&gt;&lt;li&gt;Pega&lt;/li&gt;&lt;li&gt;QNXT&lt;/li&gt;&lt;li&gt;CRM&lt;/li&gt;&lt;li&gt;Verint&lt;/li&gt;&lt;li&gt;Kronos&lt;/li&gt;&lt;li&gt;Microsoft Teams&lt;/li&gt;&lt;li&gt;Video Conferencing&lt;/li&gt;&lt;li&gt;CVS Caremark&lt;/li&gt;&lt;li&gt;Availity&lt;br&gt;&lt;br&gt;&lt;/li&gt;&lt;/ul&gt;To all current Molina employees: If you are interested in applying for this position, please apply through the intranet job listing.&lt;br&gt;&lt;br&gt;Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.&lt;br&gt;&lt;br&gt;Pay Range: $21.16 - $28.82 / HOURLY&lt;br&gt;&lt;br&gt;&lt;ul&gt;&lt;li&gt;Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.&lt;/li&gt;&lt;/ul&gt;

Molina Healthcare

Mission