Mollie is a global payments service provider that simplifies online transactions for businesses of all sizes. Their mission is to make payment processing easy, accessible, and secure, enabling companies to manage payments efficiently and grow their business. Mollie aims to enhance the payment experience by offering a range of integrated payment solutions that streamline financial operations and support global commerce.

Finance

Mollie

Making money management effortless for every business in Europe.

You simplify complex problems visually, ensure brand consistency, design omni-channel campaigns, tell compelling stories, communicate well, and take ownership while efficiently managing your work.

You will create engaging visuals for marketing campaigns, collaborate on creative concepts, enhance brand presence across platforms, and adapt designs based on feedback and data in a fast-paced environment.

Marketing

Design

Amsterdam

<div>
 Your Opportunity
 You will work on how we tell our story in a visual way, together with marketeers and other designers you’ll create top-notch experiences for the Mollie brand. Your creations span across multiple channels, markets and campaign types - including digital, events, and print. Together with the brand team you decide how the brand evolves.
 What you’ll be doing
 <ul>
 <li> Bring Campaigns to Life: Play a key role in executing marketing campaigns by creating eye-catching visuals, including social media banners, digital ads, and other promotional materials that capture our brand’s essence.</li>
 <li> Design for Impact: Develop and iterate on designs that not only look great but also drive engagement and conversion across various channels.</li>
 <li> Collaborate on Creative Concepts: Work closely with marketers, copywriters, and other designers to bring creative ideas to fruition, ensuring every campaign aligns with our brand identity.</li>
 <li> Elevate Our Presence: Create consistent, high-quality visuals that enhance our brand presence across all marketing platforms, from social media, email and web to outdoor, PRs and beyond.</li>
 <li> Be Agile and Adaptive: Thrive in a fast-paced environment where you’ll need to quickly adapt your designs based on feedback and data, ensuring that every campaign hits the mark.</li>
 </ul>
 
 What success looks like
 <ul>
 <li> Compelling Storytelling: Design visuals that tell our story, making money management effortless for SMEs.</li>
 <li> Impactful Design: Deliver beautiful, detail-oriented designs that resonate across all channels.</li>
 <li> Brand Consistency: Ensure our brand is perceived consistently and effectively, helping make our future tangible and inspiring.</li>
 <li> Support Growth: Assist commercial teams in achieving KPIs by improving conversion rates, sign-ups, and reducing cost per lead through engaging content and design.</li>
 </ul>
 
 What you’ll bring
 We don’t measure potential by the number of years on your resume; we measure it by the impact you can make. Your application is your pitch—tell us how your expertise and drive make you the perfect fit, and we'll show you how Mollie can elevate your career. Having said that, there are few dimensions we consider relevant and we will discuss during the process:
 <ul>
 <li> Visual Design You simplify complex problems into elegant visual solutions, using customer insights and a strong design vision to guide your work.</li>
 <li> Brand consistency You have a talent for making sure our brand's look and message are consistent. By contributing to our system, you help us get things done quicker and keep our brand voice clear.</li>
 <li> Omni-channel Campaign Design Your creations flow seamlessly across different platforms, bringing fresh ideas and concepts to our storytelling.</li>
 <li> Storytelling You know how to craft compelling visual stories that inspire both internal and external audiences.</li>
 <li> Communication &amp; Collaboration You understand that great design doesn’t happen in a vacuum. You involve your stakeholders early and often.</li>
 <li> Ownership &amp; Efficiency You take initiative, advocate for your ideas, and manage your work effectively, always pushing for the best outcomes.</li>
 </ul>
</div>


 Your Opportunity
 You will work on how we tell our story in a visual way, together with marketeers and other designers you’ll create top-notch experiences for the Mollie brand. Your creations span across multiple channels, markets and campaign types - including digital, events, and print. Together with the brand team you decide how the brand evolves.
  What you’ll be doing
 
   Bring Campaigns to Life: Play a key role in executing marketing campaigns by creating eye-catching visuals, including social media banners, digital ads, and other promotional materials that capture our brand’s essence.
   Design for Impact: Develop and iterate on designs that not only look great but also drive engagement and conversion across various channels.
   Collaborate on Creative Concepts: Work closely with marketers, copywriters, and other designers to bring creative ideas to fruition, ensuring every campaign aligns with our brand identity.
   Elevate Our Presence: Create consistent, high-quality visuals that enhance our brand presence across all marketing platforms, from social media, email and web to outdoor, PRs and beyond.
   Be Agile and Adaptive: Thrive in a fast-paced environment where you’ll need to quickly adapt your designs based on feedback and data, ensuring that every campaign hits the mark.
 
 
  What success looks like
 
   Compelling Storytelling: Design visuals that tell our story, making money management effortless for SMEs.
   Impactful Design: Deliver beautiful, detail-oriented designs that resonate across all channels.
   Brand Consistency: Ensure our brand is perceived consistently and effectively, helping make our future tangible and inspiring.
   Support Growth: Assist commercial teams in achieving KPIs by improving conversion rates, sign-ups, and reducing cost per lead through engaging content and design.
 
 
  What you’ll bring
 We don’t measure potential by the number of years on your resume; we measure it by the impact you can make. Your application is your pitch—tell us how your expertise and drive make you the perfect fit, and we'll show you how Mollie can elevate your career. Having said that, there are few dimensions we consider relevant and we will discuss during the process:
 
   Visual Design You simplify complex problems into elegant visual solutions, using customer insights and a strong design vision to guide your work.
   Brand consistency You have a talent for making sure our brand's look and message are consistent. By contributing to our system, you help us get things done quicker and keep our brand voice clear.
   Omni-channel Campaign Design Your creations flow seamlessly across different platforms, bringing fresh ideas and concepts to our storytelling.
   Storytelling You know how to craft compelling visual stories that inspire both internal and external audiences.
   Communication & Collaboration You understand that great design doesn’t happen in a vacuum. You involve your stakeholders early and often.
   Ownership & Efficiency You take initiative, advocate for your ideas, and manage your work effectively, always pushing for the best outcomes.
 



Marketing Designer - Brand & Growth - Mollie

Marketing Designer - Brand & Growth

You need 5+ years in partnerships or strategy in Financial Services, with strong project management, communication skills, and commercial acumen. Ambition and flexibility are key.

You will manage strategic partnerships, negotiate contracts, execute payment strategies, enhance collaboration across teams, and oversee performance reviews to develop tailored financial services products.

Sales & Business Development

Business, Operations & Strategy

<div>
 Mollie was founded in 2004 in Amsterdam. Since then, Mollie has grown exponentially to become a trusted payment service provider for over 200,000 businesses. However, this is just the beginning.
 We feel that banking has been set up against us for too long. From overdraft fees to payment processing, banking products are confusing, stressful, and frankly—boring.
 In contrast, Mollie was founded to change the status quo, aiming to provide a new generation of financial products designed to work entirely for our customers. A product-first approach that our customers can truly benefit from.
 Your opportunity
 Mollie collaborates with multiple product partners to improve our ability to provide customers with the most relevant and optimised products and features. As part of the Product Partnerships team, you will work on developing new cross-functional products and managing existing partnerships, making a significant impact on Mollie's success.
 In this role, you will be a key enabler of our mission to help customers with effortless money management by supporting our new suite of Financial Services products, including Mollie Capital, Mollie Invoicing, and an exciting new offering yet to be disclosed. These products form a powerful toolbox designed to address our customers' cash flow needs. To accelerate the deployment of these solutions, Mollie builds partnerships with leading industry players. You will be responsible for managing these strategic relationships.
 What you'll be doing
 <ul>
 <li>Manage and grow partnerships with a variety of strategic partners for Mollie, focusing on enhancing our suite of Financial Services products</li>
 <li>Structure, negotiate, and develop partnership contracts that directly support our financial services and cash flow management solutions.</li>
 <li>Help to build and execute the payment partner strategy with best-in-class analytics.</li>
 <li>Deepen relationships with our partners and enhance collaborative efforts across product, marketing, support, operations, strategy, and planning to co-create best-in-class financial services products for our customers.</li>
 <li>Understand our product proposition and strategy, as well as the partner capabilities, to jointly develop financial services products tailored to our customers' needs.</li>
 <li>Be the first point of contact for partners both internal and external</li>
 <li>Responsible for performance management and quarterly business reviews</li>
 <li>Work closely with country managers, product, and marketing to ensure smooth resolution of issues, gather feedback, and identify and prioritize opportunities to enhance our financial services toolbox.</li>
 <li>Work closely with support to improve partner processes for efficiency</li>
 </ul>
 What you'll bring:
 
 <ul>
 <li>5+ years of experience in a partnership, account management, or strategy role, with a strong background in Financial Services - experience in neobank, embedded finance, or similar sectors is a must.</li>
 <li>Data-driven with proven experience in project management, particularly in developing and managing financial services products.</li>
 <li>Strong communicator with an ability to keep key stakeholders informed and consulted</li>
 <li>Ambitious and flexible; can-do attitude for a fast-paced scale-up environment</li>
 <li>Developed partnership management abilities, commercial acumen, and proven negotiation skills related to the financial services industry.</li>
 </ul>
</div>


 Mollie was founded in 2004 in Amsterdam. Since then, Mollie has grown exponentially to become a trusted payment service provider for over 200,000 businesses. However, this is just the beginning.
 We feel that banking has been set up against us for too long. From overdraft fees to payment processing, banking products are confusing, stressful, and frankly—boring.
 In contrast, Mollie was founded to change the status quo, aiming to provide a new generation of financial products designed to work entirely for our customers. A product-first approach that our customers can truly benefit from.
  Your opportunity
 Mollie collaborates with multiple product partners to improve our ability to provide customers with the most relevant and optimised products and features. As part of the Product Partnerships team, you will work on developing new cross-functional products and managing existing partnerships, making a significant impact on Mollie's success.
 In this role, you will be a key enabler of our mission to help customers with effortless money management by supporting our new suite of Financial Services products, including Mollie Capital, Mollie Invoicing, and an exciting new offering yet to be disclosed. These products form a powerful toolbox designed to address our customers' cash flow needs. To accelerate the deployment of these solutions, Mollie builds partnerships with leading industry players. You will be responsible for managing these strategic relationships.
  What you'll be doing
 
  Manage and grow partnerships with a variety of strategic partners for Mollie, focusing on enhancing our suite of Financial Services products
  Structure, negotiate, and develop partnership contracts that directly support our financial services and cash flow management solutions.
  Help to build and execute the payment partner strategy with best-in-class analytics.
  Deepen relationships with our partners and enhance collaborative efforts across product, marketing, support, operations, strategy, and planning to co-create best-in-class financial services products for our customers.
  Understand our product proposition and strategy, as well as the partner capabilities, to jointly develop financial services products tailored to our customers' needs.
  Be the first point of contact for partners both internal and external
  Responsible for performance management and quarterly business reviews
  Work closely with country managers, product, and marketing to ensure smooth resolution of issues, gather feedback, and identify and prioritize opportunities to enhance our financial services toolbox.
  Work closely with support to improve partner processes for efficiency
 
  What you'll bring:
 
 
  5+ years of experience in a partnership, account management, or strategy role, with a strong background in Financial Services - experience in neobank, embedded finance, or similar sectors is a must.
  Data-driven with proven experience in project management, particularly in developing and managing financial services products.
  Strong communicator with an ability to keep key stakeholders informed and consulted
  Ambitious and flexible; can-do attitude for a fast-paced scale-up environment
  Developed partnership management abilities, commercial acumen, and proven negotiation skills related to the financial services industry.
 


Product Partnerships - Embedded Finance - Mollie

Product Partnerships - Embedded Finance

You need 3-5 years of sales experience in Fintech, Payments, or SaaS, strong relationship skills, a consultative approach, and fluency in German and English. Outbound sales experience is a must.

You will manage a deal pipeline, navigate complex sales cycles, collaborate cross-functionally, coordinate stakeholders, and report on performance using analytical tools to optimize strategy.

Customer Relations

Berlin

<div>
 Your opportunity:
 
 Join Mollie at an exciting growth stage for both the company and the DACH team. We’re a market leader in European payments, loved by more than 200,000 businesses, including Gymshark, KoRo, Drykorn and yFood.
 As our new Account Executive, you will be part of our Mollie’s Sales team in DACH. We are looking to add skilled sales professionals who have an entrepreneurial mindset and are looking to get their hands dirty, have a data-driven mindset and are eager to make a difference. Focusing on medium and large web shops with complex needs. This requires C-level and in-depth sales conversations..
 You have full ownership of the sale cycle. From prospecting, engaging, nurturing leads and understanding their pain points to creating a compelling commercial proposal that fits their business needs perfectly. Your ultimate objective is to expand our customer base into the medium and large size segments and turn your newly signed customers into strong Mollie ambassadors.
 
 What you'll be doing:
 <ul>
 <li>Outbound Superstar: Leverage the extensive sales tools at Mollie to unlock new opportunities and verticals.</li>
 <li>Own the Pipeline: Manage a deal pipeline of large new customers with revenue &lt;1M per month, taking full responsibility from first contact through to becoming a live customer.</li>
 <li>Complex Sales Management: Handle complex sales cycles, including extensive negotiations with senior stakeholders and intricate decision-making processes.</li>
 <li>Cross-Functional Collaboration: Work closely with the onboarding and risk teams early in the sales process to expedite conversion while managing risk for Mollie.</li>
 <li>Stakeholder Coordination: Coordinate with partners and various stakeholders, including client-side, internal, and third parties, to accelerate integration and get customers live.</li>
 <li>Performance Reporting: Utilize available dashboards and funnel management tools to report and discuss performance. Apply your analytical skills to understand the market and devise an adapted strategy.</li>
 </ul>
 
 What you'll bring:
 <ul>
 <li>Strong relationship-building skills, transparency, honesty, and a consultative sales approach.</li>
 <li>Confidence in discussing technical solutions with potential clients.</li>
 <li>Demonstrated ability to hit and exceed commercial targets.</li>
 <li>A strategic, process-driven approach to selling.</li>
 <li>You enjoy and have experience in outbound sales.</li>
 <li>3-5 years of experience in sales, preferably within the Fintech, Payments, or SaaS solutions industry.</li>
 <li>Fluent in German with excellent communication and presentation skills. Comfortable interacting in English (required). Please do not apply if you are not fluent in German.</li>
 </ul>
</div>

Your opportunity:
 
 Join Mollie at an exciting growth stage for both the company and the DACH team. We’re a market leader in European payments, loved by more than 200,000 businesses, including Gymshark, KoRo, Drykorn and yFood.
 As our new Account Executive, you will be part of our Mollie’s Sales team in DACH. We are looking to add skilled sales professionals who have an entrepreneurial mindset and are looking to get their hands dirty, have a data-driven mindset and are eager to make a difference. Focusing on medium and large web shops with complex needs. This requires C-level and in-depth sales conversations..
 You have full ownership of the sale cycle. From prospecting, engaging, nurturing leads and understanding their pain points to creating a compelling commercial proposal that fits their business needs perfectly. Your ultimate objective is to expand our customer base into the medium and large size segments and turn your newly signed customers into strong Mollie ambassadors.
 
 What you'll be doing:
 
 Outbound Superstar: Leverage the extensive sales tools at Mollie to unlock new opportunities and verticals.
 Own the Pipeline: Manage a deal pipeline of large new customers with revenue <1M per month, taking full responsibility from first contact through to becoming a live customer.
 Complex Sales Management: Handle complex sales cycles, including extensive negotiations with senior stakeholders and intricate decision-making processes.
 Cross-Functional Collaboration: Work closely with the onboarding and risk teams early in the sales process to expedite conversion while managing risk for Mollie.
 Stakeholder Coordination: Coordinate with partners and various stakeholders, including client-side, internal, and third parties, to accelerate integration and get customers live.
 Performance Reporting: Utilize available dashboards and funnel management tools to report and discuss performance. Apply your analytical skills to understand the market and devise an adapted strategy.
 
 
 What you'll bring:
 
 Strong relationship-building skills, transparency, honesty, and a consultative sales approach.
 Confidence in discussing technical solutions with potential clients.
 Demonstrated ability to hit and exceed commercial targets.
 A strategic, process-driven approach to selling.
 You enjoy and have experience in outbound sales.
 3-5 years of experience in sales, preferably within the Fintech, Payments, or SaaS solutions industry.
 Fluent in German with excellent communication and presentation skills. Comfortable interacting in English (required). Please do not apply if you are not fluent in German.

Account Executive - DACH (m/w/d) - Mollie

Account Executive - DACH (m/w/d)

Germany

You need 5+ years in Business Development/Partnerships, sales pipeline management, cross-functional experience, strategic mindset, fluency in Dutch and English, and preferred eCommerce/Marketplace experience.

You will map the marketplace ecosystem, manage sales cycles, guide partnerships through to launch, execute strategies, and represent the company at industry events to enhance market presence.

<div>
 Marketplace Partnerships Manager - Benelux
 
 Mollie is on a mission to become the most loved Payment Service Provider in Europe. Partnerships, including Marketplaces, are a critical part of our commercial strategy and plan towards profitable growth. We are looking for a strong, commercially driven individual to drive the expansion of our footprint in the Marketplaces segment in the Benelux.
 
 You’ll be based out of Mollie’s HQ in Amsterdam. You’ll be building and closing relationships with Marketplaces in the Benelux. You are data driven and can independently manage a pipeline of marketplaces opportunities, solving for short term impact while executing the long term strategy. These marketplace partnerships are predominantly focused on embedded payment solutions and simplifying complex processes.
 
 You’ll work closely with the local and central teams and functions. Being part of our global Marketplaces team, you’ll report to the Lead Marketplaces and are part of the Global Partnerships team, consisting of 35+ FTE.
 
 What you will be doing:
 <ul>
 <li>Mapping of the marketplace ecosystem in the Benelux to identify opportunities, and reaching out to prospective partners</li>
 <li>Takeover ownership of existing Benelux upmarket marketplace opportunities</li>
 <li>Manage complex consultative sales cycles including participation in RFPs and internal stakeholder management</li>
 <li>Take full responsibility for guiding marketplaces from first contact through to being operational and live</li>
 <li>Contribute to, and execute Mollie’s upmarket strategy</li>
 <li>Build and deliver go-to-market strategies for the Marketplaces channel, working with local leadership to ensure alignment with the wider commercial strategy in each region (across Sales, Marketing etc.)</li>
 <li>Represent Mollie at industry events across Europe, in order to expand Mollie’s positioning as a leader in the Marketplace payments space</li>
 </ul>
 
 What you will bring:
 <ul>
 <li>5+ years work experience in Business Development or Partnerships in either a Fintech, SaaS or Tech company</li>
 <li>Significant experience in managing a sales pipeline that consists of both larger strategic business development deals and smaller / high velocity deals as well as a track record in managing deals and negotiations first-hand</li>
 <li>Cross-functional experience working with various internal and external stakeholders in an international environment</li>
 <li>A strategic and analytical mindset and strong problem solving and communication skills</li>
 <li>Ability to connect easily with potential partners and build trust-based relationships</li>
 <li>Fluency (written and verbal) in Dutch and English</li>
 <li>Preferred: previous experience in eCommerce or Marketplace models</li>
 </ul>
</div>


 Marketplace Partnerships Manager - Benelux
 
 Mollie is on a mission to become the most loved Payment Service Provider in Europe. Partnerships, including Marketplaces, are a critical part of our commercial strategy and plan towards profitable growth. We are looking for a strong, commercially driven individual to drive the expansion of our footprint in the Marketplaces segment in the Benelux.
 
 You’ll be based out of Mollie’s HQ in Amsterdam. You’ll be building and closing relationships with Marketplaces in the Benelux. You are data driven and can independently manage a pipeline of marketplaces opportunities, solving for short term impact while executing the long term strategy. These marketplace partnerships are predominantly focused on embedded payment solutions and simplifying complex processes.
 
 You’ll work closely with the local and central teams and functions. Being part of our global Marketplaces team, you’ll report to the Lead Marketplaces and are part of the Global Partnerships team, consisting of 35+ FTE.
 
  What you will be doing:
 
  Mapping of the marketplace ecosystem in the Benelux to identify opportunities, and reaching out to prospective partners
  Takeover ownership of existing Benelux upmarket marketplace opportunities
  Manage complex consultative sales cycles including participation in RFPs and internal stakeholder management
  Take full responsibility for guiding marketplaces from first contact through to being operational and live
  Contribute to, and execute Mollie’s upmarket strategy
  Build and deliver go-to-market strategies for the Marketplaces channel, working with local leadership to ensure alignment with the wider commercial strategy in each region (across Sales, Marketing etc.)
  Represent Mollie at industry events across Europe, in order to expand Mollie’s positioning as a leader in the Marketplace payments space
 
 
  What you will bring:
 
  5+ years work experience in Business Development or Partnerships in either a Fintech, SaaS or Tech company
  Significant experience in managing a sales pipeline that consists of both larger strategic business development deals and smaller / high velocity deals as well as a track record in managing deals and negotiations first-hand
  Cross-functional experience working with various internal and external stakeholders in an international environment
  A strategic and analytical mindset and strong problem solving and communication skills
  Ability to connect easily with potential partners and build trust-based relationships
  Fluency (written and verbal) in Dutch and English
  Preferred: previous experience in eCommerce or Marketplace models
 


Marketplace Partnerships Manager - Benelux - Mollie

Marketplace Partnerships Manager - Benelux

You need 4+ years in Customer Success for SaaS, strong relationship-building skills, CRM experience, and fluency in local language and English, with a focus on results and problem-solving.

You will drive customer retention, foster account growth, build relationships, resolve issues, conduct check-ins, communicate with Product teams, and identify process improvements.

<div>
 At Mollie we have a fantastic opportunity for you to be part of our Customer Success Management team and to accelerate the growth of our existing customer base. Are you the highly driven and ambitious Customer Success Manager we are looking for?
 
 <h1 class="jobSectionHeader"> Your opportunity</h1>
 The mission of our Customer Success Management team is to facilitate our customer's success through proactive support and oversight. We strive to understand our customer’s needs and use that information to make sure that they get the most value from our product. We act as their trusted advisor and are committed to their success, because their success is our success.
 
 As a Customer Success Manager at Mollie, you’ll get to do more than manage accounts. You’ll showcase your expertise in building relationships with our customers and helping them succeed. Together with your fellow colleagues in the CSM team, you will be responsible for Mollie’s largest customers in the Dutch market. More specifically, you’ll get to:
 <ul>
 <li>Drive customer retention by staying ahead of customer needs and offering new insights, strategies, and functionalities;</li>
 <li>Spur customer account growth through your deep knowledge of our product and the ability to upsell relevant payment methods</li>
 <li>Encourage advocacy from your customers by helping them achieve successful results and by developing trusted, long-term relationships with them</li>
 </ul>
 
 <h1 class="jobSectionHeader"> What you'll be doing:</h1>
 <ul>
 <li>Focus on building relationships with our largest Dutch customers to ensure retention and growth, through conducting (on-site) business reviews.</li>
 <li>Work with the Customer Success Management team to ensure top customer satisfaction by resolving issues and finding quick, viable solutions;</li>
 <li>Turn distressed customers/situations into opportunities to delight our customers through product knowledge, and exceptional communication skills with a positive attitude;</li>
 <li>Complete efficient and engaging customer check-ins on all assigned customers;</li>
 <li>Act as a liaison with Product teams to communicate urgent customer issues;</li>
 <li>Show your innovative side by identifying areas for process improvement and optimization;</li>
 <li>Increase net promoter score;</li>
 <li>Report and discuss performance through available dashboards and funnel management;</li>
 </ul>
 
 <h1 class="jobSectionHeader"> What you´ll bring:</h1>
 <ul>
 <li>4+ years of Client Services experience as a Customer Success Specialist within a SaaS organization with direct experience in developing customer relationships that promote retention and loyalty;</li>
 <li>Passionate about customer success; seeks to achieve extraordinary results through tenacious and creative problem-solving;</li>
 <li>Energetic, resourceful, and dedicated to customer success;</li>
 <li>Prior experience maintaining customer account information, calls, call backs, email communication, follow-up meetings, and training activities within a CRM;</li>
 <li>Comfortable managing relationships over the phone, through email, and in person</li>
 <li>Numbers driven person, CRM experience, excel experience</li>
 <li>Local language native</li>
 <li>Fluent in English</li>
 </ul>
</div>



 At Mollie we have a fantastic opportunity for you to be part of our Customer Success Management team and to accelerate the growth of our existing customer base. Are you the highly driven and ambitious Customer Success Manager we are looking for?
 
  Your opportunity
 The mission of our Customer Success Management team is to facilitate our customer's success through proactive support and oversight. We strive to understand our customer’s needs and use that information to make sure that they get the most value from our product. We act as their trusted advisor and are committed to their success, because their success is our success.
 
 As a Customer Success Manager at Mollie, you’ll get to do more than manage accounts. You’ll showcase your expertise in building relationships with our customers and helping them succeed. Together with your fellow colleagues in the CSM team, you will be responsible for Mollie’s largest customers in the Dutch market. More specifically, you’ll get to:
 
  Drive customer retention by staying ahead of customer needs and offering new insights, strategies, and functionalities;
  Spur customer account growth through your deep knowledge of our product and the ability to upsell relevant payment methods
  Encourage advocacy from your customers by helping them achieve successful results and by developing trusted, long-term relationships with them
 
 
  What you'll be doing:
 
  Focus on building relationships with our largest Dutch customers to ensure retention and growth, through conducting (on-site) business reviews.
  Work with the Customer Success Management team to ensure top customer satisfaction by resolving issues and finding quick, viable solutions;
  Turn distressed customers/situations into opportunities to delight our customers through product knowledge, and exceptional communication skills with a positive attitude;
  Complete efficient and engaging customer check-ins on all assigned customers;
  Act as a liaison with Product teams to communicate urgent customer issues;
  Show your innovative side by identifying areas for process improvement and optimization;
  Increase net promoter score;
  Report and discuss performance through available dashboards and funnel management;
 
 
  What you´ll bring:
 
  4+ years of Client Services experience as a Customer Success Specialist within a SaaS organization with direct experience in developing customer relationships that promote retention and loyalty;
  Passionate about customer success; seeks to achieve extraordinary results through tenacious and creative problem-solving;
  Energetic, resourceful, and dedicated to customer success;
  Prior experience maintaining customer account information, calls, call backs, email communication, follow-up meetings, and training activities within a CRM;
  Comfortable managing relationships over the phone, through email, and in person
  Numbers driven person, CRM experience, excel experience
  Local language native
  Fluent in English
 


Mollie

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